# Kimoby Reviews **Vendor:** Kimoby **Category:** [SMS Marketing Software](https://www.g2.com/categories/sms-marketing) **Average Rating:** 4.8/5.0 **Total Reviews:** 69 ## About Kimoby Kimoby is a leading cloud-based communication platform that enables Business Instant Messaging for improved team collaboration, exceptional customer service, and mobile payment requests. It helps business service departments reach the right person at the right time. Using the data and resources that businesses already have at their fingertips, Kimoby makes it easy to boost engagement and sales with instant marketing campaigns, automated reminders, multimedia files, and more. ## Kimoby Pros & Cons **What users like:** - Users value the **easy communication** with Kimoby, finding it straightforward for both cellphone and computer use. (2 reviews) - Users appreciate the **ease of use** of Kimoby, facilitating uncomplicated communication for tech-savvy individuals. (1 reviews) - Users love the **time-saving benefits** of Kimoby, allowing them to focus on work instead of phone tag. (1 reviews) **What users dislike:** - Users wish for a **quick customer addition feature** accessible from all pages, enhancing convenience and usability. (1 reviews) - Users report encountering **double texting issues** with Kimoby, causing confusion for guests about their vehicle service status. (1 reviews) - Users experience **minor software glitches** with Kimoby, causing double texts to guests about vehicle status after service. (1 reviews) ## Kimoby Reviews ### 1. Kimoby is great! **Rating:** 4.5/5.0 stars **Reviewed by:** Maria W. | Lincoln Concierge/ Business Development Center Agent, Enterprise (> 1000 emp.) **Reviewed Date:** September 10, 2021 **What do you like best about Kimoby?** The ability to communicate with customers in a fast and efficient way. **What do you dislike about Kimoby?** I wish it would communicate with CDK more, so if we cancel or reschedule a customer's appointment, it would automatically change on Kimoby. **Recommendations to others considering Kimoby:** Kimoby is very easy to use, but make sure to follow the walk-through when first joining so you are aware of all of the features and benefits. **What problems is Kimoby solving and how is that benefiting you?** Not all customers can communicate over a phone call for service updates, questions, etc. When using Kimoby, it gives us the opportunity to choose the form of communication that our customers want or prefer. The text messaging confirmation really helps us get an idea of how many customers are coming in for their appointment the next day, and allows us to communicate with customers who have cancelled/ are asking to reschedule. Customers can also make payments, which saves everyone time. ### 2. a huge time saver **Rating:** 5.0/5.0 stars **Reviewed by:** JT B. | general manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 07, 2021 **What do you like best about Kimoby?** I always hated playing "phone tag" with customers no I can spend more time working and less time on the phone **What do you dislike about Kimoby?** It's not that big of a deal, but I wish there were a button to quickly add a customer from any page, like how you can start a message from any page. **Recommendations to others considering Kimoby:** an easier way to recall past conversations **What problems is Kimoby solving and how is that benefiting you?** every time we have to stop working on a boat and wait for authorization, it cost money in lack of productivity ### 3. This is the best software tool we have, period. **Rating:** 5.0/5.0 stars **Reviewed by:** Evan M. | Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 01, 2021 **What do you like best about Kimoby?** Kimoby is easy for our entire staff to use, and clients love it too. **What do you dislike about Kimoby?** There's not much we dislike! I suppose that with this system we get a lot of notifications, but those can be tailored in settings. **What problems is Kimoby solving and how is that benefiting you?** We needed a simple & cost-effective way to communicate with our Service & Sales clients, and Kimoby provided that and more. When COVID came around, we relied heavily on their Kimoby Pay function that allows clients to pay for their service (incl. receive PDF invoices) via their phone, and even the Sales dept uses it to take vehicle deposits. We also use Kimoby Reviews to automate our review requests to Service clients. ### 4. OPPORTUNITY FOR CSI AND SERVICE GROWTH **Rating:** 5.0/5.0 stars **Reviewed by:** Justin S. | Service Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 08, 2021 **What do you like best about Kimoby?** The platform can fit dealers and entire dealer groups as a whole; the options for it's utilization are endless **What do you dislike about Kimoby?** Some of the functions are slightly slow to update, such as larger groups for texting and can be slow to sort or search. **Recommendations to others considering Kimoby:** Worth the time and money for the growth in CSI it can create alone. **What problems is Kimoby solving and how is that benefiting you?** We are utilizing Kimoby for special order processes and follow-up. We have implemented it as an introduction to your advisor, as well as an opportunity for payment of invoices for touchless service during covid. It has also been utilized as a COVID screening solution for service. ### 5. KIMOBY WORK WONDERFUL , BEING ABLE TO COMMUNICATE WITH OUR CUSTOMERS VERY QUICKLY. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** September 16, 2021 **What do you like best about Kimoby?** HAVING THE CUSTOMERS TELEPHONE NUMBERS SET UP IN THE SYSTEM IS FAST TO TEXT TO THEM **What do you dislike about Kimoby?** ALL GOOD. I DO NOT HAVE ANY DISLIKES; THE SYSTEM WORK GREAT **What problems is Kimoby solving and how is that benefiting you?** KEEPING IN FAST TIME TO GET AHOLD OF OUR CUSTOMERS ### 6. All of the options are great **Rating:** 5.0/5.0 stars **Reviewed by:** Tessa M. | Customer Service, Small-Business (50 or fewer emp.) **Reviewed Date:** September 02, 2021 **What do you like best about Kimoby?** The ability to translate incoming & outgoinf messages **What do you dislike about Kimoby?** The automations seem to sometimes have more hiccups than they should **Recommendations to others considering Kimoby:** If you're looking to save time and wanting to reach multiple clients at a time, Kimoby's Automated messages setup is a fantastic tool. It's quick and easy to set up, and if you're ever having issues, the support team is always ready to help right away. **What problems is Kimoby solving and how is that benefiting you?** Solving problems - getting a hold of customers quickly and conveniently for customers. Realized Kimoby pay is a great way to allow for after hour pick up ### 7. Kimoby is awesome. We use to use Podium and Kimoby blows it out of the water **Rating:** 5.0/5.0 stars **Reviewed by:** Jesse V. | Marketing Coordinator, Enterprise (> 1000 emp.) **Reviewed Date:** September 02, 2021 **What do you like best about Kimoby?** Kimoby is super easy to use. I have employees with little to no computer experience and they are able to grasp this program with ease. **What do you dislike about Kimoby?** I have yet to run into any problems that aren't easily solved by the support team **Recommendations to others considering Kimoby:** Make sure you give Kimoby a trial as if you are using or planning to use "like" services I know this will be your choice in the end **What problems is Kimoby solving and how is that benefiting you?** We use Kimoby to send automated texts to our Automotive service appointments as well as using Kimoby Pay for a contactless pay ### 8. Essential Tool for any high volume work place! **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin T. | Service advisor, Mid-Market (51-1000 emp.) **Reviewed Date:** September 02, 2021 **What do you like best about Kimoby?** Ease of use and able to collect payment is the biggest winner here. **What do you dislike about Kimoby?** Honestly, aside from when the web interface was changed half a year back and it was slow and sluggish. It's been solid using the services. **Recommendations to others considering Kimoby:** Just do it! **What problems is Kimoby solving and how is that benefiting you?** When we're unable to make contact with the client via phone, it's easy to able to just send them a text. ### 9. Kimoby Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Barbara S. | S, Mid-Market (51-1000 emp.) **Reviewed Date:** September 02, 2021 **What do you like best about Kimoby?** Kimoby is an easy system to communicate with our customers and receive payments. Also a great way to follow up or review previous conversations with customers. Very simple to use and effective. **What do you dislike about Kimoby?** Only dislike is when a customer previously wanted to stop using the system and then when they want to start using it again, it's not easy to re-add them when they've unsubscribed initially. **What problems is Kimoby solving and how is that benefiting you?** Communication with customers, easier to text than to call and making payments minimize wait time in the dealership. ### 10. The staff are always quick when you need them, and are always finding ways to make your life easier. **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica B. | Internal Advisor / Service Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** September 02, 2021 **What do you like best about Kimoby?** There is so much information and good useful tools in Kimoby; it's hard to keep track. Their staff is right there in chat to help you with any questions (I always have questions), and they're polite and quick to get back to you. **What do you dislike about Kimoby?** I've only ever had one issue with Kimoby, and it was probably my fault... The data matching wouldn't load any of my information once. However, someone helped me right away and did it for me on their end. **What problems is Kimoby solving and how is that benefiting you?** We can reach out to our extensive database of customers very quickly and conveniently all at once, rather than having to go through individual phone calls. Most of our guests also prefer text messages rather than phone calls. ### 11. It's a great text msg system. our customers get appt reminders and we can send automated msg **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** September 02, 2021 **What do you like best about Kimoby?** it's easy to use and cutomers like it, too. Some customers prefers text msg system because they can spend much time on the phone. **What do you dislike about Kimoby?** nothing to dislike really. I haven't had any issues. Kimoby is great and I highly recommend this. **Recommendations to others considering Kimoby:** Kimoby is a great text msg system **What problems is Kimoby solving and how is that benefiting you?** I haven't had any problems. customers like to have appt reminders and they get that right away. ### 12. Kimoby Making My Life Easier **Rating:** 5.0/5.0 stars **Reviewed by:** Allan S. | O, Small-Business (50 or fewer emp.) **Reviewed Date:** September 10, 2021 **What do you like best about Kimoby?** The fact that my phone rings less and less the more I use Kimoby **What do you dislike about Kimoby?** I can't press the enter key to send a message **What problems is Kimoby solving and how is that benefiting you?** Time is money and the more I use Kimoby, the more time I have. We now answer messages when we have time instead of being annoyed with a phone ringing, breaking up the work-flow and trying not to lose focus on the current problem while solving another on the phone. ### 13. Easy to navigate **Rating:** 5.0/5.0 stars **Reviewed by:** Ashley L. | Service advisor, Mid-Market (51-1000 emp.) **Reviewed Date:** September 02, 2021 **What do you like best about Kimoby?** I enjoy being able to go back and view previous conversations with a customer that had been previously deleted **What do you dislike about Kimoby?** Printing a conversation was not an easy task until I realized I could highlight the conversation and then print. Would be easier to have a print option **Recommendations to others considering Kimoby:** Great product to keep in touch with customers **What problems is Kimoby solving and how is that benefiting you?** Communication with customers, everyone texts instead of calls and it is very convenient to have the availability to communicate with customers this way. ### 14. Great help to connect businesses to customers **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** September 01, 2021 **What do you like best about Kimoby?** Ease of setting up batch texts. Clear detailed view of the result of batch texts to see if we reached customers properly. **What do you dislike about Kimoby?** When auto-generating VIN for service due texts, Kimoby cannot generate the correct VIN if the customer has more than one vehicle. **Recommendations to others considering Kimoby:** Don't think! Just do it! **What problems is Kimoby solving and how is that benefiting you?** Some customers may not check their emails often, but since most people have their phones with them, they tend to check text and reply a lot quicker. This makes it easy to connect with customer and for customers to easily book an appointment if required. ### 15. GOOD FOR GETTING AHOLD OF PEOPLE INSTEAD OF NEEDING TO USE THE PHONE /KEEPS RECORDS OF CONVERSATIONS **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** September 09, 2021 **What do you like best about Kimoby?** TRACKS/NO VOICEMAILS NEEDED/WORKS GOOD IF YOU NEED PAYMENT **What do you dislike about Kimoby?** SOMETIMES IT DOESN'T BRING UP CUST NAMES WHEN THEY ARE IN THE SYSTEM, YOU HAVE TO BE VERY SPECIFIC IF YOU GO BY A NAME **What problems is Kimoby solving and how is that benefiting you?** DURING THE ORIGINAL CHANGE, THE CONVERSATIONS WOULD POP UP SAYING I HAVE A MESSAGE WHEN I DIDN'T, THAT PROBLEM HAS BEEN FIXED. HONESTLY IT IS GREAT FOR NOT HAVING TO BE BACK AND FORTH WITH PHONE CALLS ESPECIALLY BECAUSE WE ARE SO BUSY AND SENDING A QUICK TEXT IS SUPER EASY AND PEOPLE CAN LOOK WHEN IT WORKS FOR THEM. ### 16. Conners kimoby review **Rating:** 5.0/5.0 stars **Reviewed by:** Conner P. | Assistant manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 02, 2021 **What do you like best about Kimoby?** I like Kimoby because I dont have to use my personal phone number to talk to customers **What do you dislike about Kimoby?** I dont like how its a little tough to figure certain things out **What problems is Kimoby solving and how is that benefiting you?** It helps customers who are at work or too shy to talk on the phone communicate with us easier and I can easily send them photos and quotes ### 17. Amazing all around. I use it everyday to communicate with my clients. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** November 24, 2021 **What do you like best about Kimoby?** I use Kimoby every day at work. My business depends on electronic payments. I recognize the need of a service that is reliable, secure and easy to use. Our clients love it. **What do you dislike about Kimoby?** this does not apply, no problem with kimoby **What problems is Kimoby solving and how is that benefiting you?** taking down payments is very easy and abler to print receipts right away ### 18. Easy and User friendly **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** September 02, 2021 **What do you like best about Kimoby?** The fact that transactions and messaging can all be done in one place is really convenient!!! Also being able to check appointments and such - the ease of accessing all this on one single platform just eliminates the process of having various platforms for a business **What do you dislike about Kimoby?** Nothing that I can think of. Honestly it's a good platform to have **What problems is Kimoby solving and how is that benefiting you?** Having to communicate across with various customers and taking payments ### 19. Kimoby makes CRM Automated and painless **Rating:** 5.0/5.0 stars **Reviewed by:** David A. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** September 02, 2021 **What do you like best about Kimoby?** The Automations work brilliant. The campaigns are so customizable that I wouldn't think you could find a way to be able to create one. **What do you dislike about Kimoby?** I'm sorry. There is really nothing I dislike about Kimoby. **What problems is Kimoby solving and how is that benefiting you?** Kimoby solves my Client Retention. All texts are customized to read like they come from me personally ### 20. Kimoby is great! **Rating:** 5.0/5.0 stars **Reviewed by:** Walter M. | ASSISTANT SERVICE MANAGER, Small-Business (50 or fewer emp.) **Reviewed Date:** September 02, 2021 **What do you like best about Kimoby?** ITS EASY TO TAKE PICTURES AND SHOW THE CUSTOMERS WHEN A VEHICLE IS IN THE SHOP **What do you dislike about Kimoby?** there is nothing to dislike, kimoby is a helpful tool when interacting with clients **Recommendations to others considering Kimoby:** GREAT TOOL TO HAVE **What problems is Kimoby solving and how is that benefiting you?** contactless pick up has been made easy with the kimoby pay feature ### 21. easy to use and lots of options **Rating:** 4.0/5.0 stars **Reviewed by:** Heather W. | service coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** September 01, 2021 **What do you like best about Kimoby?** simple and easy to use, automated replies **What do you dislike about Kimoby?** at times guests replies will get shuffled under someone else's name if they've had a previous conversation, expense **Recommendations to others considering Kimoby:** marketing campaigns are a great tool and the automated replies make communicating with our guests a breeze! **What problems is Kimoby solving and how is that benefiting you?** ease of customer communication ### 22. Great application **Rating:** 5.0/5.0 stars **Reviewed by:** Mainor M. | service writer, Mid-Market (51-1000 emp.) **Reviewed Date:** September 02, 2021 **What do you like best about Kimoby?** I like the ability that I have to text customer, makes it easy for them to follow up with there service. **What do you dislike about Kimoby?** There is not much to dislike about kimoby. **What problems is Kimoby solving and how is that benefiting you?** The ability to text my customer is excellent, and I can even send files and pictures. ### 23. Excellent Program **Rating:** 5.0/5.0 stars **Reviewed by:** Tara D. | Service Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 02, 2021 **What do you like best about Kimoby?** The ease of communication with our clients - and the ability to go back and see what we said or did the last time. **What do you dislike about Kimoby?** Nothing of note. There are improvements all the time. **What problems is Kimoby solving and how is that benefiting you?** Reaching clients when they are unreachable. Getting estimates into their hands. ### 24. Best business instant messaging software **Rating:** 5.0/5.0 stars **Reviewed by:** Sayed Zuhair B. | Administration, Mid-Market (51-1000 emp.) **Reviewed Date:** July 23, 2021 **What do you like best about Kimoby?** This allow us the easy use of sending messages and multimedia file for small to big companies. Even allow us to do all business need like automatic appointments reminders as per our schedule **What do you dislike about Kimoby?** I really love this software and it cost 99$ per month. It is not that much for medium and large scale business. I suggest have the packages with less rate for beginners **Recommendations to others considering Kimoby:** Highly recommendable to others **What problems is Kimoby solving and how is that benefiting you?** Quikly respond to the customers question, automatic appointment reminder,manage different accounts in one device and send instant message and videos to customers are the good problem solve of this software ### 25. Easy setup and integration. Julia Pycock-Kassar has been outstanding support. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** September 01, 2021 **What do you like best about Kimoby?** We are fully integrated into our DMS, allowing direct communication with our customers. **What do you dislike about Kimoby?** The information shared between DMS and Kimoby does have delays; when we delete the appointment in our DMS earlier in the day as customer contacts, Kimoby does not remove the appointment, and the customers get a notification unless we remember to adjust. **What problems is Kimoby solving and how is that benefiting you?** We are meeting the needs and communication methods of our customers. In the future, it can provide us with online/mobile payment options. ### 26. Great system easy to use great tool for communicating with your clients **Rating:** 5.0/5.0 stars **Reviewed by:** Paul M. | S, Small-Business (50 or fewer emp.) **Reviewed Date:** September 09, 2021 **What do you like best about Kimoby?** easy to use integrates well with our DCM **What do you dislike about Kimoby?** nothing so far has worked great for every task I've used it for **What problems is Kimoby solving and how is that benefiting you?** Great for internal daily Covid screening of our employees. instant contact to our clients ### 27. I enjoy the ease to get our messages to our customers **Rating:** 5.0/5.0 stars **Reviewed by:** Katie M. | Service advisor/ admin support, Small-Business (50 or fewer emp.) **Reviewed Date:** September 01, 2021 **What do you like best about Kimoby?** Very easy to use and easy to get help when needed **What do you dislike about Kimoby?** nothing its so simple and user friendly. **What problems is Kimoby solving and how is that benefiting you?** It is simplifiying how we are able to communicate with our customers in the tech friendly world ### 28. Excellent Interface **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** September 02, 2021 **What do you like best about Kimoby?** The ease of use makes the service user friendly. The ability to not only message but attach images and send payment requests/links makes doing business easier for us as a vendor as well and provides for a more nimble customer experience. **What do you dislike about Kimoby?** Pictures do not always attach or send very well. It seems as though anything over 2 MB exceeds the data size for any file. **Recommendations to others considering Kimoby:** N/A **What problems is Kimoby solving and how is that benefiting you?** Pictures not always going through via text to customers is a recurring problem. On the benefits side, our department closes about an hour before sales does It's convenient for customers to be able to pay digitally and pick up their vehicle after hours. ### 29. Great tool. Very user Friendly. However, not fully integrated with all DMS. **Rating:** 3.0/5.0 stars **Reviewed by:** Karina B. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 01, 2021 **What do you like best about Kimoby?** Great tool. Very user Friendly. Excellent support from Kim oby. So many ready to go campaigns. **What do you dislike about Kimoby?** Not fully integrated with all DMS. Unfortunately, it prevented us from getting the full Kimoby experience. **Recommendations to others considering Kimoby:** Please make sure they are compatible with your DMS before launching. If compatible, I'm positive you will see the benefits of working with Kimoby. **What problems is Kimoby solving and how is that benefiting you?** Great way to communicate with customers for different promos, generate reviews, etc. Very efficient. ### 30. Very easy to use, with lots of great options. Efficient way to keep in contact with customers. **Rating:** 5.0/5.0 stars **Reviewed by:** brittanie t. | Service Advisor, Small-Business (50 or fewer emp.) **Reviewed Date:** September 01, 2021 **What do you like best about Kimoby?** Nice and simple/professional way to communicate. **What do you dislike about Kimoby?** Still learning and playing with the app nothing to note at this time. **What problems is Kimoby solving and how is that benefiting you?** Communication is KEY, fast way to update. Much easier then playing phone tag. ### 31. why i would recommend kimoby **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** September 02, 2021 **What do you like best about Kimoby?** being able to text customers, sometimes life is busy and not everyone is available for a call. it is efficient and easy. **What do you dislike about Kimoby?** sometimes i find duplicate profiles for the same person and it is unclear how to merge. **What problems is Kimoby solving and how is that benefiting you?** we are able to text customers videos of their vehicles through kimoby, which helps solve the problem of our customers beinng unsure of the work we are doing and promoting communication ### 32. TEXTING FOR WORK **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 01, 2021 **What do you like best about Kimoby?** EASY TO USE, KEEPS TRACK OF CONVERSATIONS **What do you dislike about Kimoby?** CAN NOT TEXT CUSTOMERS THAT PHONE NUMBERS ARE NOT IN DATABASE, HAVE TO ENTER THE PHONE NUMBER IN THE CUSTOMERS PROFILE AND WAIT A DAY. I HAVE ONE DEAF CUSTOMER THAT I COULD NOT CONTACT IN THE TIMELINE HE WAS EXPECTING DUE TO THAT ISSUE **What problems is Kimoby solving and how is that benefiting you?** EASY TO REACH CUSTOMERS, CAN SEE THE CONVERSATION HISTORY ### 33. Kimoby has greatly improved production for our business. **Rating:** 5.0/5.0 stars **Reviewed by:** Jacob M. | Service Advisor, Small-Business (50 or fewer emp.) **Reviewed Date:** September 07, 2021 **What do you like best about Kimoby?** Alternate communication outlets with customers **What do you dislike about Kimoby?** At this point, there are currently no dislikes. **What problems is Kimoby solving and how is that benefiting you?** Some customers rely on texting when it comes to these matters. In addition to that, customers can also quickly review their service experience. Our customers have been very appreciative of our quick response and/or any media we share with them about their vehicle. ### 34. Good product that works well. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** September 01, 2021 **What do you like best about Kimoby?** Payment sent via text is a great feature. Reminders/Thank you messages are good, too. **What do you dislike about Kimoby?** Support is a little generic. When i request something, it's sometimes misinterpreted... I've asked for assistance in correcting the misinterpretation and no one replies. **What problems is Kimoby solving and how is that benefiting you?** More payment options, RO's get paid faster. Easy to use such that experienced advisors adopt and actually use it. ### 35. Easy to communicate & use **Rating:** 3.0/5.0 stars **Reviewed by:** Lydia S. | Warranty Administrator Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** September 02, 2021 **What do you like best about Kimoby?** Easy to use and communicate with customers **What do you dislike about Kimoby?** Does not sink with right cars once in a while **What problems is Kimoby solving and how is that benefiting you?** Nothing ### 36. Easy to Operate and Navigate **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** September 01, 2021 **What do you like best about Kimoby?** the simplicity of use and user-friendliness **What do you dislike about Kimoby?** the wording of the rules when creating groups can be confusing **Recommendations to others considering Kimoby:** Ensure that your current internal database has the ability to export lists with specific parametres **What problems is Kimoby solving and how is that benefiting you?** Solving the problem of streamlined business to guest communication. The benefits of Kimoby are displaying how simple it can be ### 37. Excellent **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** September 09, 2021 **What do you like best about Kimoby?** Very user friendly and convenient to interact with clients. Makes my day to day communication easy. **What do you dislike about Kimoby?** I didn't like that when you write a message in the text box, once you attach a document the text disappears but that was fix during the last update. **What problems is Kimoby solving and how is that benefiting you?** Not applicable ### 38. Excellent texting application and easy to use! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** September 02, 2021 **What do you like best about Kimoby?** I love the "saved replies" feature. It makes it super easy to let customers know that their vehicles are ready! **What do you dislike about Kimoby?** There honestly is not much to dislike about this application, easy and straightforward to use. **What problems is Kimoby solving and how is that benefiting you?** Kimoby is helping me contact all my customers via text which most customers prefer nowadays. ### 39. Easiest texting app! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** September 02, 2021 **What do you like best about Kimoby?** I like the fact that it stores all the contacts, so I have to type in the number and click the contact and I am on my way to communicating with customers. I also love the fact that I can send the invoice off to the customers with the click of a button. **What do you dislike about Kimoby?** I hate that I actually have to click the send button instead of just hitting enter. **What problems is Kimoby solving and how is that benefiting you?** Communication with customers because not all customers are able to talk on the phone during the day. ### 40. Convenient and reliable **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** September 02, 2021 **What do you like best about Kimoby?** Uncomplicated form of communication for the avid cellphone user and computer savvy advisors **What do you dislike about Kimoby?** Minor bugs that have the system double texting my guests about the vehicle being in for service when they already left the dealership **What problems is Kimoby solving and how is that benefiting you?** Guests are able to physically see what is required for their vehicle ### 41. It is convenient to send and receive a quick text from clients. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** September 01, 2021 **What do you like best about Kimoby?** It is convenient to send and receive a quick text from clients. **What do you dislike about Kimoby?** I can't think of anything at the moment. **What problems is Kimoby solving and how is that benefiting you?** When clients cancel an appointment, I ask what date and time work better for them. It makes it possible for us not to lose a service appointment. ### 42. Fixed operations manager **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** September 06, 2021 **What do you like best about Kimoby?** It's simple, it's easy, it brings your company to modern times, it works **What do you dislike about Kimoby?** Nothing I think everything is fantastic with the system **Recommendations to others considering Kimoby:** It's simple, it's easy, it brings you up to modern times of texting, it works. **What problems is Kimoby solving and how is that benefiting you?** Texting and automated messaging is awesome ### 43. amazing software for customer communication! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** September 02, 2021 **What do you like best about Kimoby?** The simplicity in use. Easy and seemless **What do you dislike about Kimoby?** I haven't found any issues yet. It would be nice to be able to see if the customer **Recommendations to others considering Kimoby:** Just try it. You wont be dissapointed **What problems is Kimoby solving and how is that benefiting you?** I have found the instant communication with customers, and the major benifit is the ability to have the customer pay. They fedel confindent is it safe and secure, and more impotrantly easy ### 44. Kimoby for dealership **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** September 02, 2021 **What do you like best about Kimoby?** I like the ease of use and ability to have saved replies **What do you dislike about Kimoby?** I dislike that kimoby will freeze up me sometimes **What problems is Kimoby solving and how is that benefiting you?** This helps me to communicate with our guests when they are not able to be on their phone ### 45. Very flexible with great automations **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** September 02, 2021 **What do you like best about Kimoby?** Easy to administer. Easy for advisors and staff to use. Lots of features for communication and a great accountability tool **What do you dislike about Kimoby?** sometimes complicated to create templates/auto responses but support is good **What problems is Kimoby solving and how is that benefiting you?** instant communication with customers and invoice paying ability ### 46. Great product that helps us connect with customers **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** September 01, 2021 **What do you like best about Kimoby?** The software is easy to use and works well to keep in contact with our guests. **What do you dislike about Kimoby?** The only downside is that the campaign is a bit challenging to do until you understand it. **What problems is Kimoby solving and how is that benefiting you?** Communication with our service guests. ### 47. Kimoby helped us reach out to our whole database in minutes. **Rating:** 5.0/5.0 stars **Reviewed by:** Carol W. | Appointment Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** September 03, 2021 **What do you like best about Kimoby?** It is swift and easy to learn. They have staff available 24/7 for you. **What do you dislike about Kimoby?** I dislike the glitches that occur (not often) **What problems is Kimoby solving and how is that benefiting you?** We were taking days to contact guests about recalls, etc. Now it takes only minutes. ### 48. User experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** September 02, 2021 **What do you like best about Kimoby?** being able to link the customer for payments **What do you dislike about Kimoby?** Sometimes replies go to the wrong user and we dont know to reply **What problems is Kimoby solving and how is that benefiting you?** With covid-19 it helps with remote services and communication to benefit the customer and feel safer ### 49. Kimoby has been a great tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** September 09, 2021 **What do you like best about Kimoby?** kimoby is easy to use and it can be done from moible phone or desktop **What do you dislike about Kimoby?** there is nothing i do not like, about kimoby **What problems is Kimoby solving and how is that benefiting you?** customer contact is easier and mobile pay ### 50. Kimoby is the best CRM! **Rating:** 5.0/5.0 stars **Reviewed by:** Lisa B. | Toyota Service Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 02, 2021 **What do you like best about Kimoby?** The text, payment and campaign features make life easy **What do you dislike about Kimoby?** Absolutely nothing! This program is great! **What problems is Kimoby solving and how is that benefiting you?** Communication, verification and cancellation of appointments, automatic texts from our alignment checker for the customer. All around great program! ## Kimoby Discussions - [What is Kimoby used for?](https://www.g2.com/discussions/what-is-kimoby-used-for) - [View Kimoby pricing details and edition comparison](https://www.g2.com/products/kimoby/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-15+18%3A27%3A17+-0500&secure%5Bsession_id%5D=b8ae703c-c24d-4185-9793-12b13abda183&secure%5Btoken%5D=14b81f87ab5fd62a58ef0ab35839560a38da66a16a1ea0a24f4e1b912f8318bd&format=llm_user) ## Kimoby Features **Messenger** - Sequencing **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - Automatic URL Shortening - MMS Marketing - Personalization - Transactional SMS **Channels** - Multi-Channel Coverage **Functionality** - Ease Of Integration - API Call Speed - Communication Varieties **Generative AI** - AI Text Generation - AI Text Summarization **Survey Management** - Brand Design Consistency - Survey Deployment - Feedback Collection - Device Responsiveness **Consumer Intelligence** - Customer Feedback - Competitive Intelligence - Sentiment Analysis **Channels** - Social Media - Website - Text Message (SMS) - Voice Assistants - Other **Design** - Communications Strategy Development - Personalization - Inbound Identification - Regulatory Compliance **Support** - Documentation - Professional Support **Process Management** - Feedback Aggregation - Trigger Alerts - Real-Time Analysis - Real-Time Action **Reporting** - Revenue Reporting - Corporate Reporting - Dashboard **Customers** - Targeting - Profiles - Analytics - Sales Conversion **Generative AI** - AI Text Generation - AI Text Summarization **System Management** - Security - System Monitoring **SMS Platform** - Reporting - Automation - Text-to-Landline - API Integration **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **In-House Management** - Employee Performance - Team Workflow **Generative AI** - AI Text Generation **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Online Reputation Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making ## Top Kimoby Alternatives - [Podium](https://www.g2.com/products/podium/reviews) - 4.6/5.0 (2,012 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (3,929 reviews) - [Front](https://www.g2.com/products/front/reviews) - 4.7/5.0 (2,404 reviews)