# Emotive Reviews **Vendor:** Emotive **Category:** [SMS Marketing Software](https://www.g2.com/categories/sms-marketing) **Average Rating:** 4.5/5.0 **Total Reviews:** 208 ## About Emotive Emotive enables eCommerce businesses to scale 1:1 relationships through conversational text messaging. ## Emotive Pros & Cons **What users like:** - Users rave about the **fantastic customer support** from Emotive, making the transition to SMS marketing seamless and efficient. (6 reviews) - Users find **ease of use** with Emotive, thanks to straightforward setup and helpful onboarding support. (4 reviews) - Users appreciate the **affordability** of Emotive, finding it competitively priced compared to other SMS marketing services. (2 reviews) - Users highlight how Emotive provides **significant conversion boosts** and invaluable support, enhancing SMS marketing efforts effectively. (2 reviews) - Users appreciate the **easy communication** with shoppers via SMS, enhancing engagement and customer satisfaction significantly. (2 reviews) - Easy Implementation (2 reviews) - Users praise the **ease of use** of Emotive, appreciating its straightforward setup and helpful onboarding process. (2 reviews) - Users rave about the **seamless integrations** of Emotive with platforms like Shopify and Zapier, enhancing overall marketing effectiveness. (2 reviews) - Reliability (2 reviews) - User-Friendly (2 reviews) **What users dislike:** - Users note the **expensive pricing** of Emotive, with concerns about ROI and increasing costs as success grows. (3 reviews) - Users experience **poor customer support** , with frequent changes in account managers hindering relationship building and assistance. (3 reviews) - Users find the **limited features** of Emotive, like no free download, restrictive and less beneficial for their needs. (1 reviews) - Users find the interface **not intuitive** , making it difficult to navigate and utilize effectively. (1 reviews) - Users express dissatisfaction with **SMS issues** , highlighting the lack of accurate data from Emotive's analytics tools. (1 reviews) - Spam Issues (1 reviews) ## Emotive Reviews ### 1. Great Customer Service + Easy to use! **Rating:** 4.5/5.0 stars **Reviewed by:** Undra D. | Creative Director, Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2025 **What do you like best about Emotive?** The best part about Emotive is how easy the dashboard is to use and the customer experience manager. Mine has not only helped me learn the best practices of SMS but has actually implemented most of it for me. As a small business owner, they have been invaluable - adding back precious time to my day. **What do you dislike about Emotive?** I wish they had an app so that I can reply to my customers without having to log into the dashboard **What problems is Emotive solving and how is that benefiting you?** Emotive is helping me to speak with my customers directly in a more intimate way. They are ultimately helping me to customer retention and sales. ### 2. Emotive is a MUST for small businesses. **Rating:** 5.0/5.0 stars **Reviewed by:** Erik V. | VP, Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2024 **What do you like best about Emotive?** Our company began using Emotive for our SMS marketing 1 year ago. The platform is easy to impliment and intigrate, is user-friendly, competitively and economically priced, and has significantly boosted our conversion rates while helping us capture valuable customer data. My account representative, JC, has been instrumental in making this partnership seamless. He provides exceptional support, guiding me through the various features and showing me how to maximize the platform's potential, which is key to our success! JC’s expertise in copywriting and setting up functional elements like customer flows and broadcasts has been invaluable. His turnkey assistance allows me to focus on other aspects of my position while knowing my SMS marketing strategy is in capable hands. As a service I use every day, I can’t recommend Emotive enough for anyone looking to enhance their customer engagement and elevate their marketing efforts. Thank you, Emotive and JC, for helping take our business to the next level. **What do you dislike about Emotive?** There is nothing negative to say about Emotive. **What problems is Emotive solving and how is that benefiting you?** Emotive is allowing us to capture customers for future SMS marketing campaigns, which helps us grow our sales and email list. ### 3. One Among Many SMS Services **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Arts and Crafts | Small-Business (50 or fewer emp.) **Reviewed Date:** April 10, 2025 **What do you like best about Emotive?** I like the ease of use. The setup is pretty straightforward and their onboarding is helpful. They have a calendar with ideas of subjects and occasions to send messages. **What do you dislike about Emotive?** The cost is high and I haven't really seen an ROI. Once onboarded, the assigned account manager was not as helpful. There is no option to provide a free download in exchange for phone number, only a discount is available to offer subscribers. Unfortunately, not everyone offers discounts. **What problems is Emotive solving and how is that benefiting you?** I'm able to reach customers quicker than email. The service also provides a way to follow up with customers after they may not have opened an email. The benefit is that the message gets seen one way or the other. ### 4. Turbocharge Your ROI! **Rating:** 5.0/5.0 stars **Reviewed by:** Trevor A. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 30, 2024 **What do you like best about Emotive?** Emotive consistently generates a 35X ROI each and every month for my clients. Some of my clients see even greater ROI, and it all has to do with conversational messaging which allows shoppers to interact and speak to a real person via SMS. It was super easy to implement. They have an onboarding team that helps you through the process, and no technical expertise is needed. It was amazing. It also inegrates with all of the apps we use (shopify, omnisend, zapier, etc). A lot of SMS services allow for broadcast messaging (a la email blasts), but Emotive's approach is a bit different which allows for your shoppers to actually respond to any message you send. This generates a new level of engagement and gives your brand a chance to make a happy customer, each and every time. The best thing about it is the pricing. Yes, there are other services out there, but Emotive's pricing is so good that I recommend it every time over any of their competitors. **What do you dislike about Emotive?** There is nothing to dislike. Serisouly. It's ALL GOOD! No complaints. **What problems is Emotive solving and how is that benefiting you?** Solves our SMS implementation and has taken our ROI to new levels. ### 5. So far, so good. Glad we choose Emotive. **Rating:** 4.0/5.0 stars **Reviewed by:** Paul C. | Inbound Evangelist, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** September 25, 2024 **What do you like best about Emotive?** The platform itself is super intuitive, but what really stands out is their support. Need help? You’re not filling out tickets or waiting for days—you’re literally one text away from someone jumping in to save the day. Think of them like the pit crew of SMS marketing. **What do you dislike about Emotive?** Pricing can scale quickly: While it’s affordable for small brands, be aware—if you start seeing major success, the cost will rise along with your results. It’s not a dealbreaker, just something to keep an eye on. **What problems is Emotive solving and how is that benefiting you?** Emotive is helping us cut through the noise and connect with our audience directly through SMS, which drives real results. Instead of emails getting buried, we’re able to send personalized, timely messages that lead to more opt-ins and sales. Their platform makes it easy to scale campaigns quickly, and their hands-on support ensures we never hit a snag. Overall, Emotive has been key in boosting engagement and driving measurable sales for our eCommerce clients. ### 6. Great experience working with Emotive **Rating:** 5.0/5.0 stars **Reviewed by:** Ahmad Z. | MD, Small-Business (50 or fewer emp.) **Reviewed Date:** September 08, 2024 **What do you like best about Emotive?** It was great working with Emotive. 10/10 for their sales pitch, and 10/10 for their customer support. I've worked with competitor SMS marketing software before but no one can beat Emotive's customer support experience. Overall when it comes to numbers, SMS marketing has been the big thing for us in 2024, and Emotive's popup and pixel surely helped a great deal in that. They actually care about your growth. **What do you dislike about Emotive?** Nothing at the moment, but I would say their pricing is on the higher end of things. **What problems is Emotive solving and how is that benefiting you?** SMS marketing has always been difficult for us, Emotive solved that right off the bat. Their team handles things for us, and they equipped my team in writing better campaigns and handle automation. In our industry, some customers like to have a dedicated person to talk to - but we can't reply to everyone. Emotive took that problem off the table as well. ### 7. Emotive - Above and beyond **Rating:** 5.0/5.0 stars **Reviewed by:** Megan E. | Director of Marketplace Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** September 23, 2022 **What do you like best about Emotive?** We have been partnering with Emotive for our SMS marketing needs for several years now, and our experience has been nothing short of exceptional. Emotive has proven to be a very reliable and effective partner, seamlessly integrating into our marketing strategy with minimal effort required on our end. Their platform works efficiently in the background, allowing us to focus on other aspects of our business while they handle our SMS campaigns with precision. The ease of management and the outstanding support from their team have made our collaboration smooth and productive. I highly recommend Emotive for anyone looking for a dependable and efficient SMS marketing solution. They have consistently delivered great results for us, making them an invaluable part of our marketing efforts. **What do you dislike about Emotive?** I really don't have any cons at this time. **What problems is Emotive solving and how is that benefiting you?** Brand/Customer connection. Ever since starting with Emotive, we've really been able to build our brand and that connection with our customers. Increased our conversion from the experiences Emotive offers. **Official Response from Leslie Juarez:** > Hello Megan, Wow! Thanks for taking the time to write this fantastic 5-star review. You really made our day :) We are excited to continue our partnership and provide you with the best-in-SaaS customer experience. If you are ever looking for LIVE help from our team, we host Daily Office Hours every day of the week! Our SMS experts can definitely give you a hand with Experience templates. If you can't drop into Daily Office Hours, in emotive, you'll find an Experience Library that contains preset templates that can be edited in just a few clicks! -Leslie ### 8. Reliable Service, Great Results, Easy-to-reach Friendly Customer Service Reps **Rating:** 5.0/5.0 stars **Reviewed by:** Christopher P. | Director of Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** July 23, 2024 **What do you like best about Emotive?** Easy to use, easy to make changes, customer service reps are always helpful (and easy to reach). Solid reliable platform. **What do you dislike about Emotive?** Once, over two years ago, for a few hours the service went down. Their customer service team contacted us through email to let us know there was a problem. It never happened again. **What problems is Emotive solving and how is that benefiting you?** We have been using Emotive for our SMS campaigns for over two years. They are a great company to work with and their customer service is fantastic. The platform is always reliable, and the customer service reps are always helping with suggestions on how to improve campaign performance (they are also very easy to reach). Their analytics are easy to follow and shows exactly how each campaign is doing. We are a large company that sends over 100 SMS message a month, and have always had great results. Would definitely recommend Emotive to anyone who wants to increase their SMS campaign ROI. ### 9. A Great Customer Centric SMS Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Matt S. | President & CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2024 **What do you like best about Emotive?** emotive has brought a personalized customer centric experience to our customers and has helped us to engage our customer base and boost our sales in the process. We have a measurable increase in customer engagement and in revenue since we began working with emotive. **What do you dislike about Emotive?** Really no downsides. The offer a ROI guarentee, and if you're not satisfied in the first month or so, then you cancel. Really no risk. **What problems is Emotive solving and how is that benefiting you?** As a small business, we don't have a large markeing department to help us get in front of potential customers. emotive helps leverage SMS and get potential customers that are interested in the brand and drives them to the website and converts into customers. ### 10. Highly Recommended! **Rating:** 5.0/5.0 stars **Reviewed by:** Stephanie R. | Content Development Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** July 26, 2024 **What do you like best about Emotive?** My team and I use Emotive daily and it's very user-friendly! Integrating it with Shopify and Klaviyo has been incredibly helpful. My favorite feature is the abandoned carts, which lets us track and communicate with our customers during their shopping experience. **What do you dislike about Emotive?** At the moment, I have no negative experiences with the platform or their team. **What problems is Emotive solving and how is that benefiting you?** My team was initially very hesitant to use SMS marketing, but our experience with Emotive has completely changed our perspective. While email marketing is an effective way to reach our customers, people are generally more likely to check their phones than their emails. We particularly noticed this during Prime Day, where SMS proved to be a quicker and more efficient way to reach our customers during this busy sale day. ### 11. So happy we made the switch **Rating:** 5.0/5.0 stars **Reviewed by:** Victoria B. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2024 **What do you like best about Emotive?** The Emotive team has honestly been the key reason I decided to switch from Postscript. They were so hands on from the day we had the first zoom meeting. They followed up with me constantly even when I was slow to respond (we were in our equivalent to Black Friday). They worked out very competitive pricing for us and everything I needed to make the transition smoother they did in a timely manner, which as business owners we know is super important. I truly could not be happier with my experience. The dedicated team that helps respond to customers truly is a selling factor I don't think they push enough. Emotive is so awesome with this! The are times our team is busy and we don't want costumers having a question that isn't resolved. They handle the responses that they can. Truly happy we switched **What do you dislike about Emotive?** The customer segments could be a bit better **What problems is Emotive solving and how is that benefiting you?** SMS marketing to customers ### 12. Such a sophisticated platform **Rating:** 4.5/5.0 stars **Reviewed by:** John H. | E-commerce Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 19, 2024 **What do you like best about Emotive?** Conversational messaging. Well-built-out features **What do you dislike about Emotive?** Support team could be better. Can get pricey if you do not watch it closely. **What problems is Emotive solving and how is that benefiting you?** Our need to reach our customers and drive sales through SMS marketing. We're also using it for customer service when cusotmers reach out over text, which is increasingly the case. ### 13. The experience was more than excellent. It was game changing! **Rating:** 5.0/5.0 stars **Reviewed by:** Carlton O. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2024 **What do you like best about Emotive?** Maris and MJ, the dynamic duo of Emotive technical and customer success team was one of the best experiences I have had with onboarding services for ecom. I mean where do I start. They listened to me, crafted practical but also impactful strategies to help my small business online. In a matter of one week, I saw a 10x and up jump in revenue from initial small spend budget. To top things off, they then guided me to the hands of the customer success manager to further insure rapid growth and an action plan to get there. I am so happy and motivated for life changing progress with my online store, thanks to these key individuals. **What do you dislike about Emotive?** I can't think of anything so far so good. **What problems is Emotive solving and how is that benefiting you?** Solving the problem of building an ongoing relationship with the customer through sms. ### 14. FANTASTIC Customer Service **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** October 09, 2024 **What do you like best about Emotive?** The customer service has always been FANTASTIC! Specifically with our Rep, JC. They are always prompt and happy to assist you with any questions you may have. They have made the switch to SMS marketing a breeze! **What do you dislike about Emotive?** They went through a phase where we wer getting a new rep every couple of weeks. This made it very hard to bond with our reps, as we always feared they would leave again and we would have to start over with building a relationship. Despite this, they have all been VERY friendly and easy to work with! **What problems is Emotive solving and how is that benefiting you?** Allows us to target our customers on their smart phones directly. ### 15. Emotive has been great to work with **Rating:** 5.0/5.0 stars **Reviewed by:** Lital S. | Owner, Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2024 **What do you like best about Emotive?** Emotive has been great at working with us to ensure we are happy with the results. JC Fajardo has been very hands on with the process, making great implementation and broadcast ideas. We highly recommend emotive for sms marketing. **What do you dislike about Emotive?** I had a couple of change of account managers, but it was a smooth transition. **What problems is Emotive solving and how is that benefiting you?** SMS marketing and automation. Helps us not having to spend time to answer each text we receive from a customer in regards to discounts. Also most importantly sends our message to a mass audience and tracks behavior. ### 16. Our Experience with Emotive **Rating:** 4.0/5.0 stars **Reviewed by:** Ioana S. | Digital marketing Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2024 **What do you like best about Emotive?** Great customer service and representative team- every member I've worked with on our service has been fantastic. The service is robust with good analytics and best case studies. However, getting customers phone numbers can prove challenging and there needs to be specific consideration to your strategy of how you will do so. It is probably the best text tool available on the market at this time, and they have a good ROAs return rate, assuming you have new customers and phone numbers collecting at all times. They paired us up with a similar company to review what they were doing which was a fantastic aid. **What do you dislike about Emotive?** You cannot leave their contract and are essentially signing onto a year-long contract. Currently there are more companies doing this type of advertising and customers are more likely to unsubscribe as opposed to email. We've had several customers be disappointed that they could not call us, or had to explain why we had an American # when we are based in Canada. **What problems is Emotive solving and how is that benefiting you?** Emotive is an SMS marketing platform for us, however, it has become a 1 on 1 customer support channel that even our older customers enjoy (think 40+). ### 17. The Best Conversational Text platform for E-commerce Brands **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel R. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** June 03, 2024 **What do you like best about Emotive?** I can't say enough about Emotive's customer support. They were proactive from day one, offering personalized training sessions and checking in regularly to see how we were progressing. Their dedication to our success is truly remarkable. pen_spark **What do you dislike about Emotive?** Some of the features are a bit confusing to use, but there are a ton of tutorials and resources to guide you through the process. **What problems is Emotive solving and how is that benefiting you?** Simplifying Complex Emotional Data: Emotive's platform makes it easy to gather and analyze emotional data from our customers, which was previously a very time-consuming and resource-intensive process. This data is now organized and presented in a way that's easy to understand and act on. ### 18. Great team! Just wished we could pay for emails sent instead of users tracked. **Rating:** 4.5/5.0 stars **Reviewed by:** Amry F. | Chief Marketing Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 05, 2024 **What do you like best about Emotive?** I had a great experience working with the team at Emotive. They were incredibly helpful and collaborative, ensuring that our account tracked users efficiently and accurately. What impressed me most was their understanding of how we wanted to target our audience across our various products. Jen and Olivia were particularly responsive and patient, addressing all of my questions promptly. I'm very grateful for their guidance in navigating Emotive's metrics. **What do you dislike about Emotive?** We pay for users tracked and not emails sent. Considering we have a high ticketed product, abandoned checkout, and abandoned cart emails work better for us instead of browse abandonment emails. **What problems is Emotive solving and how is that benefiting you?** We currently use Emotive for email marketing flows. Klaviyo is unable to track all emails after 7 days from signing up, and Emotive is able to track a few more ### 19. Emotive SMS **Rating:** 3.0/5.0 stars **Reviewed by:** Derek R. | Marketing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2024 **What do you like best about Emotive?** Emotive has made it very easy to reach out to our SMS list with great segmenting options, awesome support (who will even write your texts for you), & an intuitive user interface. When Emotive created its own pop-up for gathering phone numbers and email addresses from customers, JC and the support team took care of the entire migration for us. This is definitely a good option for businesses using SMS marketing. **What do you dislike about Emotive?** I'm disappointed in the analytics. Emotive has an Attribution tool, & it's a bummer they don't use it for more accurate SMS data. **What problems is Emotive solving and how is that benefiting you?** Emotive provides an affordable way to reach our customers through SMS. ### 20. Great app and great value **Rating:** 5.0/5.0 stars **Reviewed by:** Fausto D. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2023 **What do you like best about Emotive?** Easy to use and the customer support is top-notch. They're incredible collaborators and always do their best to improve your business SMS campaigns. Since the beginning, they've been very supportive and responsive. I have not complaints so far and I plan to use Emotive on my personal business projects. **What do you dislike about Emotive?** The platform is very intuitive. It will feel familiar if you've worked with Email campaigns. I haven't had any issues so far. Hopefully they'll offer a mobile app in the future, but everything has been excellent. **What problems is Emotive solving and how is that benefiting you?** It has helped us in offering our customers a more direct connection and more effective ad campaigns. The app offers great value compared to the cost. I think is great for e-commerce retailers, it will pay for itself several times over in a short time. **Official Response from Leslie Juarez:** > Hi Fausto, Thank you so much for your kind words! We have taken your feedback to our team about a mobile app. We appreciate you helping us build a great platform with wonderful customers like you :) Leslie ### 21. They almost make it TOO easy! **Rating:** 4.5/5.0 stars **Reviewed by:** Chris M. | E-Commerce Manager + Marketing Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2024 **What do you like best about Emotive?** There are so many prebuilt templates and flows that it makes getting started incredibly easy. Implementation was super straight forward. Emotive integrates with WooCommerce and Mailchimp so that was all taken care of. **What do you dislike about Emotive?** There are so many options that finding the settings you need can be difficult at times, but that's really only if you're getting into the nitty gritty of customizations. **What problems is Emotive solving and how is that benefiting you?** Emotive allows us to spend less time on SMS messaging while providing better results than our current provider. ### 22. Emotive continually updates their platform with new and innovative features. **Rating:** 4.5/5.0 stars **Reviewed by:** Lisa A. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2024 **What do you like best about Emotive?** They listen to customer feedback and are always improving their service. This forward-thinking approach ensures that we stay ahead in our communication strategies and can leverage the latest tools and technologies. **What do you dislike about Emotive?** Pricing was not clear in the beginning but we ended up working things out. **What problems is Emotive solving and how is that benefiting you?** Emotive has been a game-changer for our SMS marketing efforts. Their exceptional follow-up, stellar support, and robust platform have exceeded our expectations. I highly recommend Emotive to any business looking for a reliable, customer-focused SMS service provider. ### 23. It is easy to set up flows to reach customers with relevant messages **Rating:** 3.5/5.0 stars **Reviewed by:** KyleQC Q. | eCom director at QuikCamo, Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2024 **What do you like best about Emotive?** It is easy to set up flows to reach customers with relevant messages. The broadcasts are easy to send. The customer service from the reps is great and they were willing to accommodate for my seasonal business and gave me a discount and support even though I wasn't able to sign a year contract. **What do you dislike about Emotive?** The ROI is hard to calculate, or at least the way it's set up seems to exagerate the return **What problems is Emotive solving and how is that benefiting you?** Reaching customers and potential customers is an easy and effective manner ### 24. Top Notch Service **Rating:** 5.0/5.0 stars **Reviewed by:** Shaenyce J. | Founder/Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** June 11, 2024 **What do you like best about Emotive?** I love that every one is so willing to help and give advice on any questions that I may have. JC has done so much in helping to guide us along our SMS journey. I can't thank him enough! **What do you dislike about Emotive?** I have no complaints about Emotive. Everything has been great. **What problems is Emotive solving and how is that benefiting you?** They're helping us to reach our customers more easily and effectively. ### 25. Great Team Work! **Rating:** 5.0/5.0 stars **Reviewed by:** Rachel M. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 17, 2024 **What do you like best about Emotive?** Emotive is very easy to use/integrate with Shopify and Klaviyo. The team is extreemly helpful and personalble. Everyone is rooting for your success. Great team work and any comments for improvements, such as adding a function, is promptly relayed to other team managers and it is worked on ASAP. **What do you dislike about Emotive?** Still getting the hang of it, so I'll have to think about improvements.... **What problems is Emotive solving and how is that benefiting you?** Reaching out to customers to come back and shop with us with exclusive discounts and VIP access ### 26. Great SMS Marketing **Rating:** 5.0/5.0 stars **Reviewed by:** Jeff S. | COO, Small-Business (50 or fewer emp.) **Reviewed Date:** November 13, 2023 **What do you like best about Emotive?** Text templates and how easy it is to redch your audience. **What do you dislike about Emotive?** Emotive does not help acquire phone numbers. **What problems is Emotive solving and how is that benefiting you?** Better reaching our customers, our SMS open rates have been much higher than our email. ### 27. Great option for small businesses **Rating:** 5.0/5.0 stars **Reviewed by:** Trina A. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2024 **What do you like best about Emotive?** Great customer support and customization. Their team helps with creative and copy, which is extremely helpful for lean teams. They are very accessible as well. **What do you dislike about Emotive?** Their platform analytics can be glitchy. **What problems is Emotive solving and how is that benefiting you?** Direct access to our customer. Much more efficient & effective than email. ### 28. Great team with good experience **Rating:** 5.0/5.0 stars **Reviewed by:** Ofra G. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2024 **What do you like best about Emotive?** The team is very proactive, knowledgeable, and helpful. Reply promptly and bring results. Good customer service. **What do you dislike about Emotive?** Monthly fees can be a bit less if possible **What problems is Emotive solving and how is that benefiting you?** Arranging how the text content will be addressed and sent with correct info to customers. Able to assist with sending SMS in a short notice when needed. ### 29. Emotive has allowed us to consistently hit our daily sales goals since the 2nd day of implementation **Rating:** 5.0/5.0 stars **Reviewed by:** Emily G. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2023 **What do you like best about Emotive?** Getting mobile users signed up and connected! Our SMS subscribers have almost doubled and our daily sales have increased significantly in only one week. We have been able to offer personalized customer service and answers detailed questions that have helped the buying process. Tanya, our rep, and Elias, our onboarding specialist, have both been amazing! Patient, answers all questions, has held our hand in any aspect we've asked for. That's part of the deal breaker with a lot of platforms, lack of communication and customer service. Emotive has something figured out! **What do you dislike about Emotive?** I haven't found a downside necessarily... I have to put my marketing hat on to build campaigns to continue its effectiveness but they made it soooo easy to get setup. **What problems is Emotive solving and how is that benefiting you?** Lack of ability to opt-in and engage with SMS subscribers. Emotive has made it easy to capture SMS opt-ins and nurture them! ### 30. We enjoyed working with Emotive! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2024 **What do you like best about Emotive?** We enjoyed working with Emotive! Their team is always very responsive and they also help you plan out and schedule your campaigns. We had a good experience working with our customer success manager. Overall, they’re a great solution for brands whether looking to get started on SMS or to grow their list! **What do you dislike about Emotive?** The user interfact could be improved but it didn't impact any product capabilities. **What problems is Emotive solving and how is that benefiting you?** Getting our SMS flows setup and building our list! ### 31. Efficient and personalized **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Mid-Market (51-1000 emp.) **Reviewed Date:** June 13, 2024 **What do you like best about Emotive?** The team at Emotive give an efficient and personalized touch that helps my company reach our customers in a powerful way that drives connection and sales. **What do you dislike about Emotive?** Monthly minimum use plus a platform fee. Long term contract. **What problems is Emotive solving and how is that benefiting you?** They manage our SMS program and provide analytics ### 32. An extension of our marketing team **Rating:** 5.0/5.0 stars **Reviewed by:** Sean B. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 01, 2024 **What do you like best about Emotive?** Their SMS platform and growth team have become a terrific extension of our marketing team. They are prompt, creative and always available for support if challenges arise. The platform integrates with our other software and is easy to use. **What do you dislike about Emotive?** No complaints at this time. I am happy with using Emotive. **What problems is Emotive solving and how is that benefiting you?** Regular review of flows and copy suggestions for upcoming promos. We are a small team and they support us well. ### 33. Excellent **Rating:** 5.0/5.0 stars **Reviewed by:** Elizabeth M. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2024 **What do you like best about Emotive?** Ryan, Jen, and Mhira are amazing! They held our hand through every step of the process making it such a wonderful experience. We were hesitant at first to enter the SMS world but the transition to SMS/MMS was seamless. **What do you dislike about Emotive?** Nothing to dislike about emotive. It has been easy to set up and very user friendly **What problems is Emotive solving and how is that benefiting you?** Getting people to sign up for sms has been a challenge. they are helping us with copy and using best practices ### 34. Good & flexible platform to start with SMS Marketing **Rating:** 4.0/5.0 stars **Reviewed by:** Sanda Z. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 07, 2023 **What do you like best about Emotive?** I really liked the ease of implementation, the user friendly interface and ease of use, and the dedicated CSM (and Support), which are very involved & supportive. I also like their flexible "pay as you go" model, which gives brands flexibility to try the platform, without a yearly contract commitment right from the start. **What do you dislike about Emotive?** It has some room for improvement in the area of segmentation, as well as allowing A/B tests inside flows/experiences. **What problems is Emotive solving and how is that benefiting you?** Emotive allowed our brand to tap into world of SMS Marketing and find success through experimentation, guidance and pro tips from our CSM. ### 35. Emotive is the only SMS platform you need **Rating:** 5.0/5.0 stars **Reviewed by:** John L. | E-Commerce Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 12, 2024 **What do you like best about Emotive?** Ho they match your existing messaging rates **What do you dislike about Emotive?** The custom reporting feature could be better (more custom) **What problems is Emotive solving and how is that benefiting you?** Generate revenue from our SMS list ### 36. A growing easy-to-use platform with potential **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** December 22, 2023 **What do you like best about Emotive?** The Emotive platform is intuitive and easy to use for SMS. A great amount of strategic information is available to support the campaigns you may run, with features you wouldn't find on other platforms to creatives and templates you can utilize or follow. **What do you dislike about Emotive?** There are some limitations to the features and the segmentation we wanted to run that we were not able to. Ultimately we found it to be much better to use than Klaviyo and look forward to further updates to expand our options. **What problems is Emotive solving and how is that benefiting you?** Emotive helps bridge the communication gap between our most loyal and engaged customers. From broadcasts, to the experiences and conversations, they both automate and alert us to stay connected while converting our customers. ### 37. Great tool to develop great customer experiences through mobile **Rating:** 4.5/5.0 stars **Reviewed by:** Greg F. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 20, 2023 **What do you like best about Emotive?** There are three things I like most about Emotive: The ease of utilizing the tool, the features it provides, and the dedicated account manager that helps with planning and understanding the functionality. The onboarding process for a tool like this is paramont to the success. **What do you dislike about Emotive?** Emotive has so many features that it can be tricky to figure out which tools are best for you. Thankfully, with a dedicated success manager, some of the confusion is removed and we can focus on creating the business plans and systems. **What problems is Emotive solving and how is that benefiting you?** With Emotive we have added another channel in which to communicate with our customer. This has allowed us to deepen our relationship with the customer as well as capture additional revenue. **Official Response from Leslie Juarez:** > Hi Greg, Thank you so much for taking the time to write this review. We so appreciate it as it goes straight to our mission to have the best-in-SaaS customer experience. We look forward to building a life-long partnership with you! Leslie ### 38. very poor service **Rating:** 0.5/5.0 stars **Reviewed by:** hasan c. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 20, 2022 **What do you like best about Emotive?** There are two aspects to Emotive that I enjoy. The first is that they are reliable and quick to respond to your emails if you have any questions at all. I prefer to use companies that respond in less than 2 days and you do not need to send many follow up messages so this company is perfect for that. Second, I like that this service is effective and you can see the results immediately. You know your users are receiving the SMS messages, and they're remembering your company and becoming more inclined to make a purchase. its easy to integrate and get setup and I have been using this for over a year. **What do you dislike about Emotive?** Updating my review now that I have been using them long enough. In the long run the service is not effective at all, and their contracts are a nightmare. Dealing with customer support has been nothing but a headache trying to get out of a contract I didn't even know I signed. Instead of simply cancelling a contract a few months early, its more worth it for them to lose a long time customer and potential customers. I have 3 businesses which I would have been interested in transferring to Emotive in the future, but after the way I was treated as a customer after being the very first users to sign up to their platform leaves me extremely unhappy. **What problems is Emotive solving and how is that benefiting you?** Theyre retaining lost and abonded carts and reminding the customer about your business all throughout the year. You can set the frequency and budget. As a customer myself of various brands I know that being reminded about sales and new products is very helpful **Official Response from Leslie Juarez:** > Hi Hasan, Thank you so much for taking the time to write this incredible 5-star review. We so appreciate it as it goes straight to our mission to have the best-in-SaaS customer experience. We look forward to building a life-long partnership with you! Leslie ### 39. Great tools **Rating:** 5.0/5.0 stars **Reviewed by:** Mel N. | Email Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2024 **What do you like best about Emotive?** Emotive is a great tool that helps me and my team stay focused and organized. **What do you dislike about Emotive?** This question doesn't apply. i had a great experience overall. **What problems is Emotive solving and how is that benefiting you?** Communicating with our users effectively. ### 40. Great platform, and amazing support. **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan H. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** March 28, 2024 **What do you like best about Emotive?** Great platform, and amazing support. My experience with emotive is very positive. I have tried all other platforms and switched from Klayvio and Attentive and this is by far the best SMS platform out there. **What do you dislike about Emotive?** nothing really. I dont have anything to say **What problems is Emotive solving and how is that benefiting you?** Great platform, and amazing support. Helped us grow our SMS list. ### 41. Great SMS marketing platform and Great Team Behind it! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** June 28, 2021 **What do you like best about Emotive?** The team at Emotive has made it so easy to get onboarded and continue our SMS Marketing efforts. Many other platforms across a multitude of services get you onboarded quickly, but do not continue to support. Not with Emotive, the amount of regular support and check-ins I get from my account manager and copywriter is above and beyond. Our copywriter will even setup marketing broadcasts and and segments for that make sense for each campaign. Really amazing! That siad, the platform is quite intuitive and user-friendly. So, if you are a do it yourselfer and don't want the capable Emotive team to do that level of work for you brand, it is very easy to work inside the platform and get your campaigns out! **What do you dislike about Emotive?** I haven't come across anything that I don't like yet. **What problems is Emotive solving and how is that benefiting you?** We have definitely added more customers as well as generated revenue and engagement with Emotive. Additionally, Emotive's interface has allowed us to respond to customer queries in a real-time text environment **Official Response from Leslie Juarez:** > Hello, Thank you so much for taking the time to leave us this amazing 5-star review. We love hearing that your onboarding experience was easy and your emotive SMS team has your back and is going above and beyond for your business! Thank you for your trust and continued partnership! -Leslie ### 42. Great experience w/ personalized support **Rating:** 4.5/5.0 stars **Reviewed by:** Ryan D. | COO, Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2023 **What do you like best about Emotive?** The emotive team is engaged with their customers, taking in feedback and creating solutions. The platform is easy to use for both campaign sends and automations. Lots of different options for customer sign ups and different types of phone numbers, which gives us the ability to make it a much more personal experience for our customers. **What do you dislike about Emotive?** No built in pop ups, but they do provide a subscription to an outside platform. Would like to see more integrations, but have all the major ones you need. **What problems is Emotive solving and how is that benefiting you?** Helping us grow our owned marketing SMS channel and data attribution. **Official Response from Leslie Juarez:** > Hi Ryan, Thank you so much for taking the time to write this review. We appreciate it as it goes straight to our mission to have the best-in-SaaS customer experience. Our team is working hard to introduce many new ways SMS can integrate with loyalty & review platforms this year- check in with your success manager to hear all about it! We look forward to building a life-long partnership with you! Leslie ### 43. user-friendly and keeps me on track! **Rating:** 5.0/5.0 stars **Reviewed by:** Ashley V. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 12, 2023 **What do you like best about Emotive?** I love that Emotive is easy to learn, so even if I need to pass something off to a new teammate, the onboarding is quick and painless. Plus they provide recommendations for what and when to send out messages, and the team is always quick to respond to questions. **What do you dislike about Emotive?** I haven't been using Emotive for that long so still don't have data on what ROI will look like. **What problems is Emotive solving and how is that benefiting you?** Emotive makes SMS marketing afforable and approachable, so we don't have to focus too much time, energy, and budget into our SMS program, but can still test, learn and deliver. ### 44. Great company , good pricing **Rating:** 4.5/5.0 stars **Reviewed by:** Faiysal K. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2024 **What do you like best about Emotive?** pricing, and customer service and ther product is good. **What do you dislike about Emotive?** nothing really to dislike, just the fact with event tracking its improved alot now with their integrations. **What problems is Emotive solving and how is that benefiting you?** Retain customers and push campaigns ### 45. Super user friendly! **Rating:** 5.0/5.0 stars **Reviewed by:** Rachel K. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 12, 2023 **What do you like best about Emotive?** I love working with the Emotive platform because it is easy to use and very user friendly. Their support team is also great and responsive with any questions that I may have. **What do you dislike about Emotive?** I do not have any dislikes about Emotive. If I have to give feedback I would just say to be able to respond back to notifications about text responses rather than logging in. **What problems is Emotive solving and how is that benefiting you?** It is solving the SMS integration with our website and growing our returning customer rate as well as new customer conversions. It is a great product and service. ### 46. Best marketing decision made in 2023 **Rating:** 4.5/5.0 stars **Reviewed by:** Karen M. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2023 **What do you like best about Emotive?** So happy we chose to give Emotive a try for our text broadcasts. The ROI is far better than any other campaign software we use. Broadcasts are easy to create and the Emotive team is always there to help. I also apprecaite the quick response I receive from the team when there is a question or issue. **What do you dislike about Emotive?** The costs are a little high when we have a sucessful campagin. **What problems is Emotive solving and how is that benefiting you?** Reaching our VIP clentel with the latest technology of text marketing. ### 47. Emotive's Customer Experience Team is UNMATCHED. **Rating:** 5.0/5.0 stars **Reviewed by:** Jonathan J. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** September 13, 2023 **What do you like best about Emotive?** Mia Singh, our Customer Success Manager, has made our experience with Emotive exceptional to say the least. She's always prompt in answering our questions, giving us proactive strategies, and advising us on how to improve ROI. Thank you Mia and Emotive for all of the help! **What do you dislike about Emotive?** Nothing really - it's been a great experience so far! **What problems is Emotive solving and how is that benefiting you?** SMS solves for creating a community with our millions of followers on social media to providing them feedback and exclusive resources to utilize in their job search! **Official Response from Leslie Juarez:** > Hello Jonathan, Wow!Thank you so much for taking the time to write this incredible 5-star review. We so appreciate it as it goes straight to our mission to have the best-in-SaaS customer experience. We are so lucky to have Mia on our team and we can't wait to share this review with her and make her day :) We look forward to building a life-long partnership with you! Leslie ### 48. Much needed help **Rating:** 5.0/5.0 stars **Reviewed by:** Kristy P. | Founder, Non-Profit Organization Management, Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2023 **What do you like best about Emotive?** Emotive is the extra exsposure that is needed without complete hands on, the assistant I've been waiting for and at a great price after the trial accoridng to my needs! **What do you dislike about Emotive?** The only thig I dislike about emotive is that it does not intergrate with Godaddy ecommerence. **What problems is Emotive solving and how is that benefiting you?** Emtoive has solved a need for exposure issue for us through 2-way SMS marketing. ### 49. Great SMS Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Nikki M. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2023 **What do you like best about Emotive?** I enjoy how easy it is to use and navigate - very user-friendly. It is also very easy to see the analytics from both experiences and broadcasts that we send out, as well as create those. I really like the prebuilt experiences they offer **What do you dislike about Emotive?** I had issues before trying to unsubscribe a customer and found it difficult to search and find them in the platform, but I just looked and it seems like that issue has been fixed. **What problems is Emotive solving and how is that benefiting you?** It is helping us to collect SMS as we were unable to do that before. I think that allows us to reach a much bigger range of people that we were unable to get to before we started using emotive **Official Response from Leslie Juarez:** > Hi Nikki, Thank you so much for taking the time to write this incredible 5-star review. We so appreciate it as it goes straight to our mission to have the best-in-SaaS customer experience. We look forward to building a life-long partnership with you! Leslie ### 50. Love Emotive! **Rating:** 4.0/5.0 stars **Reviewed by:** Monique L. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2022 **What do you like best about Emotive?** Amazing company support, tools and platform. Not only does this tool drive sales, but the constant support sets you up for success. **What do you dislike about Emotive?** Being 'on-demand' for customers, but what are you going to do! Lol **Recommendations to others considering Emotive:** Takes a bit of time Initially Setting up, but it's well Worth it. **What problems is Emotive solving and how is that benefiting you?** Connecting with customers on this platform makes sales more personal as well as the experience. ## Emotive Discussions - [How much does emotive SMS cost?](https://www.g2.com/discussions/how-much-does-emotive-sms-cost) - 1 comment - [View Emotive pricing details and edition comparison](https://www.g2.com/products/emotive/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-17+01%3A43%3A39+-0500&secure%5Bsession_id%5D=1f3c1cbb-9a3f-430d-a249-b14a5b2d18a7&secure%5Btoken%5D=51715e15174c66e5b7f2380ade9eff27d02abfdd73f7c94abcd551489003bb80&format=llm_user) ## Emotive Features **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - Automatic URL Shortening - MMS Marketing - Personalization - Transactional SMS **SMS Platform** - Reporting - Automation - White Label - Text-to-Landline - Short Codes - API Integration **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Emotive Alternatives - [Attentive](https://www.g2.com/products/attentive/reviews) - 4.5/5.0 (1,374 reviews) - [Klaviyo](https://www.g2.com/products/klaviyo/reviews) - 4.6/5.0 (1,302 reviews) - [Postscript](https://www.g2.com/products/postscript/reviews) - 4.8/5.0 (155 reviews)