# Best SMS Marketing Software - Page 4

## How Many SMS Marketing Software Products Does G2 Track?

**Total Products under this Category:** 527

### Category Stats (Aug 2026)

- **Average Rating:** 4.5/5 (↑0.01 vs Jul 2026) The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Textellent (+6.25%) - Among all products in this category, Textellent recorded the largest rating increase compared to last month

_Last updated: August 01, 2026_

## How Does G2 Rank SMS Marketing Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 92,400+ Authentic Reviews
- 527+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for SMS Marketing Software
 ![G2 Grid® for SMS Marketing Software plotting products by satisfaction and market presence](https://www.g2.com/categories/sms-marketing/grids.png?focus%5B%5D=88175&focus%5B%5D=43119&focus%5B%5D=19432&focus%5B%5D=18809&focus%5B%5D=10366&focus%5B%5D=18815&focus%5B%5D=124128&focus%5B%5D=22329)

Highlighted products: Attentive, Insider One, Birdeye, SlickText, Podium, Textedly, HighLevel, and Klaviyo.

Underlying data: [Grid® JSON](https://www.g2.com/categories/sms-marketing/grids.json?focus%5B%5D=attentive&focus%5B%5D=insider-one&focus%5B%5D=birdeye&focus%5B%5D=slicktext&focus%5B%5D=podium&focus%5B%5D=textedly&focus%5B%5D=highlevel&focus%5B%5D=klaviyo)

**Sponsored**

### TextUs

TextUs is a performance SMS engagement platform specifically designed to assist marketers, sales professionals, and recruiters in enhancing communication and driving conversions. This innovative solution enables users to connect more effectively with prospects, customers, and candidates, ultimately leading to improved conversion rates and pipeline generation. By streamlining the communication process, TextUs helps organizations maximize their outreach efforts and achieve their revenue objectives. The platform serves a diverse audience, including recruitment agencies, corporate HR departments, and sales and marketing teams across various sectors. Marketers can leverage TextUs to send targeted campaigns, conduct A/B testing on messaging, and incorporate additional outreach channels into their outbound strategies. Sales professionals benefit from the platform by maintaining consistent communication with prospects, ensuring they remain engaged throughout the sales cycle. Recruiters can utilize TextUs to interact with potential candidates in real-time, facilitating quicker responses and fostering stronger relationships. This versatility makes TextUs an essential tool for anyone aiming to enhance their engagement strategies. TextUs offers several key features that distinguish it from other communication tools. A standout capability is its ability to send and receive text messages at scale, allowing users to reach multiple prospects and candidates simultaneously. This feature not only saves time but also increases the likelihood of receiving timely responses. Additionally, TextUs integrates seamlessly with existing customer relationship management (CRM) software and applicant tracking systems (ATS), enabling users to manage their communications within a familiar environment, thus enhancing workflow efficiency. Another significant advantage of TextUs is its analytics and reporting functionality. Users can track engagement metrics, such as response rates and message open rates, providing valuable insights into the effectiveness of their communication strategies. This data-driven approach allows organizations to refine their outreach efforts, ensuring they are targeting the right audience with the right message. Furthermore, the platform's user-friendly interface makes it accessible for individuals with varying levels of technical expertise, ensuring that teams can adopt it quickly and efficiently without a steep learning curve. TextUs stands out in the SMS marketing and engagement platform category by offering a comprehensive solution tailored to the needs of marketing, sales, and recruiting professionals. Its focus on effective communication, integration capabilities, and robust analytics empowers users to enhance their engagement strategies, ultimately driving better outcomes for their organizations.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1781&secure%5Bchosen_at%5D=2026-08-01T20%3A49%3A30Z&secure%5Bdisplayable_resource_id%5D=1781&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1781&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=61377&secure%5Bresource_id%5D=1781&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fsms-marketing%3Fpage%3D4%26source%3Dsearch&secure%5Btoken%5D=cbeedf86cf8cb34ff5ec04adf492d725b48b44cac47afc276f6cbfd82df1a1cd&secure%5Burl%5D=https%3A%2F%2Ftextus.com%2Fplatform%2F&secure%5Burl_type%5D=custom_url)

### [Voxie](https://www.g2.com/products/voxie/reviews)

Voxie is messaging intelligence that turns SMS into a strategic growth lever for franchise brands. Purpose-built for QSR and services, Voxie combines enterprise-grade SMS infrastructure with AI that actually understands franchise operations. We don't just send texts... we solve the core challenge every franchise marketer faces: how do you drive local performance across hundreds of locations without sacrificing brand control, budget efficiency, or your sanity? The platform ensures brand standards hold at every location, even as franchisees execute locally. Voxie Intelligence monitors every message and flags anything off-brand before it's scheduled; catching compliance issues and ensuring your brand voice stays consistent whether a message is coming from location one or location five hundred. Corporate teams get visibility and protection without micromanaging operators. Franchisees get the autonomy to win in their markets. But enforcement is just the foundation. Voxie Intelligence optimizes performance across the entire customer journey. Budget Optimizer suggests the right audience for your campaigns, recommends optimal spend, and shows you projected ROI before you commit a dollar. Intelligent Inbox goes beyond the typical last-in-first-out queue and surfaces the conversations closest to revenue; the customer about to book, the complaint that needs immediate attention, the high-value repeat buyer. It prioritizes what matters to your business, not just what's newest. We show you exactly which messages drive revenue, which locations are crushing it, and where you're leaving money on the table. The insights that used to require dedicated analysts become automatic, actionable, and immediate. The result: messaging that scales without breaking, performs without guesswork, and protects your brand while growing it. SMS stops being a tactical broadcast channel and becomes what it should be—a strategic growth engine that compounds across your entire system. That's messaging intelligence. That's Voxie.

**Average Rating:** 4.8/5.0

**Total Reviews:** 87

#### How Do G2 Users Rate Voxie?

- **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.1/10)
- **Reporting:** 8.7/10 (Category avg: 8.4/10)
- **API Integration:** 8.9/10 (Category avg: 8.5/10)
- **Automation:** 9.4/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Voxie?

- **Seller:** [Voxie](https://www.g2.com/sellers/voxie)
- **Company Website:** www.voxie.com
- **Year Founded:** 2018
- **HQ Location:** Atlanta, GA
- **Twitter:** @voxie  
974 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=debd0123be768625fc7e48cfe15dff2f0cb26283bccdbbf9f7312aa5bf349286&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fvoxiechat%2F&secure%5Burl_type%5D=linkedin_company_website)  
30 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner
- **Top Industries:** Retail, Primary/Secondary Education
- **Company Size:** 62% Small, 36% Medium

#### What Do G2 Reviewers Say About Voxie?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend the **excellent customer support** from Voxie, ensuring efficient message tracking and integration.
- Users appreciate the **ease of use** of Voxie, enabling efficient message tracking and seamless integration.
- Users value the **exceptional customer support** from Voxie, enhancing their experience and optimizing business workflows.
- Users praise Voxie's **reliable support and responsiveness** , significantly enhancing communication and workflow efficiency for their businesses.
- Users appreciate the **easy communication** capabilities of Voxie, enhancing interaction with parents, teachers, and clients.

##### Cons

- Users note that Voxie is **expensive** , wishing it were more affordable despite its great features.
- Users find the **limited campaign issue management** frustrating, lacking flexibility to adjust member preferences effectively.
- Users feel the product is great but highlight the **expensive pricing** as a notable drawback.
- Users face **integration issues** as manual updates are needed for the member database, impacting efficiency.
- Users are frustrated by the **limited texting features** of Voxie, as it restricts messaging to one person at a time.

#### What Are Recent G2 Reviews of Voxie?

**["Voxie Transformed Our School Communication and Family Engagement"](https://www.g2.com/survey_responses/voxie-review-12610400)**

**Rating:** 5.0/5.0 stars

_— Jessica P._

[Read full review](https://www.g2.com/survey_responses/voxie-review-12610400)

**["Effortlessly Connect with Franchise Leads"](https://www.g2.com/survey_responses/voxie-review-12658581)**

**Rating:** 5.0/5.0 stars

_— Phillip G._

[Read full review](https://www.g2.com/survey_responses/voxie-review-12658581)

#### What Are G2 Users Discussing About Voxie?

- [What is Voxie used for?](https://www.g2.com/discussions/what-is-voxie-used-for)

### [Listrak](https://www.g2.com/products/listrak/reviews)

Listrak is the person-first marketing automation platform built to help retailers and ecommerce brands deliver hyper-personalized customer experiences at scale. By seamlessly integrating data, identity, and cross-channel messaging, Listrak empowers marketers to unify the customer journey and activate real-time engagement strategies that drive measurable growth and revenue. Designed for enterprise-level businesses across verticals like fashion, beauty, sporting goods, and more, Listrak goes beyond traditional marketing tools. It offers a truly unified platform that eliminates silos between channels—email, SMS, push notifications, and web—giving marketers full control over how, when, and where they connect with customers. With Listrak, brands can segment audiences with precision, personalize messaging based on predictive insights, and orchestrate campaigns that resonate deeply with individual customer needs. At the heart of Listrak’s platform is Listrak Intelligence, a suite of AI-powered capabilities including identity resolution, predictive segmentation, and recommendation engines. These tools enable marketers to anticipate customer behavior, tailor experiences in real time, and increase conversions while improving retention. Whether reactivating lapsed contacts or nurturing long-term loyalty, Listrak’s lifecycle marketing capabilities ensure brands stay connected with their customers beyond the first purchase. Listrak also stands out for its strategic partnership model. More than just a technology provider, Listrak offers hands-on guidance from retail experts who work as an extension of your team. From compliance support to campaign optimization, this collaborative approach helps brands navigate complexity and maximize impact. Efficiency is another core advantage. With an intuitive user interface, pre-built automation workflows, and real-time analytics, Listrak enables marketers to execute faster, make smarter decisions, and scale seamlessly. Its enterprise-grade infrastructure ensures reliability, security, and scalability—delivering billions of messages across channels with confidence. Ultimately, Listrak is built for marketers who demand results. Every feature is designed to increase engagement, reduce churn, and accelerate profitability. By turning insights into action and delivering deeply personalized experiences, Listrak helps brands build stronger customer relationships and achieve lasting business success.

**Average Rating:** 4.5/5.0

**Total Reviews:** 300

#### How Do G2 Users Rate Listrak?

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.1/10)
- **Reporting:** 8.4/10 (Category avg: 8.4/10)
- **API Integration:** 8.5/10 (Category avg: 8.5/10)
- **Automation:** 8.5/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Listrak?

- **Seller:** [Listrak](https://www.g2.com/sellers/listrak)
- **Company Website:** www.listrak.com
- **Year Founded:** 1999
- **HQ Location:** Lititz, PA
- **Twitter:** @Listrak  
3,182 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=104945efaae81184c7477285bf63c97327eb36d00bbf5a312777b7cadebc6e64&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F118908%2F&secure%5Burl_type%5D=linkedin_company_website)  
247 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Marketing Manager, Digital Marketing Manager
- **Top Industries:** Retail, Consumer Goods
- **Company Size:** 56% Medium, 33% Small

#### What Do G2 Reviewers Say About Listrak?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend Listrak for its **exceptional customer support** , praising their knowledgeable and responsive team dedicated to client success.
- Users find Listrak to be **easy to navigate** , efficiently consolidating marketing efforts across multiple channels in one platform.
- Users value the **exceptional account management support** from Listrak, fostering strong partnerships and enhancing their marketing efforts.
- Users appreciate Listrak for its **unified cross-channel experience** , enhancing marketing efficiency through integrated email and SMS capabilities.
- Users value the **automation efficiency** of Listrak, streamlining marketing efforts through a seamless cross-channel experience.

##### Cons

- Users often find the **learning curve steep** , requiring significant support to navigate Listrak's complex features.
- Users find Listrak's interface **not intuitive** , leading to cumbersome navigation and frustrating user experiences.
- Users find Listrak to have a **difficult learning curve** , requiring extensive support and technical knowledge for effective use.
- Users find Listrak's **limited features** challenging, especially for advanced design and campaign setup without technical support.
- Users report **slow performance** in Listrak, affecting usability and the effectiveness of product recommendations across browsers.

#### What Are Recent G2 Reviews of Listrak?

**["Game-Changer for B2B E-Commerce Automation"](https://www.g2.com/survey_responses/listrak-review-12448237)**

**Rating:** 4.0/5.0 stars

_— Hagner H._

[Read full review](https://www.g2.com/survey_responses/listrak-review-12448237)

**["Unifies E-commerce Marketing, Boosting Sales"](https://www.g2.com/survey_responses/listrak-review-12449307)**

**Rating:** 4.0/5.0 stars

_— Sebastian R._

[Read full review](https://www.g2.com/survey_responses/listrak-review-12449307)

#### What Are G2 Users Discussing About Listrak?

- [What is Listrak used for?](https://www.g2.com/discussions/what-is-listrak-used-for)

### [TrueDialog](https://www.g2.com/products/truedialog/reviews)

TrueDialog is an enterprise business texting platform that helps mid-market and enterprise teams, higher education, and developers send the right message to the right person at scale. It brings SMS, MMS, and RCS messaging into one platform, alongside voice, email, and WhatsApp, and connects natively to the systems teams already use — Salesforce, HubSpot, and Microsoft Dynamics 365 — with no custom programming. Every SMS is visible on the matching phone record across every TrueDialog-connected system, so sales, marketing, and support see the same conversation no matter which tool sent it. A RESTful SMS API extends the same platform to any system that can make an HTTP request. From one-way alerts and bulk SMS/MMS campaigns to personalized one-to-one (1:1) conversations, TrueDialog handles the full range of business messaging with the reliability and compliance large organizations need — including AI-powered opt-out detection that catches the opt-out requests keyword matching misses to reduce TCPA exposure.

**Average Rating:** 4.4/5.0

**Total Reviews:** 173

#### How Do G2 Users Rate TrueDialog?

- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.1/10)
- **Reporting:** 7.5/10 (Category avg: 8.4/10)
- **API Integration:** 7.7/10 (Category avg: 8.5/10)
- **Automation:** 7.7/10 (Category avg: 8.8/10)

#### Who Is the Company Behind TrueDialog?

- **Seller:** [TrueDialog](https://www.g2.com/sellers/truedialog)
- **Company Website:** www.truedialog.com
- **Year Founded:** 2008
- **HQ Location:** Austin, Texas
- **Twitter:** @TrueDialog  
588 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c81a4e61c8ef29ce9f9e8c9a6c037ad3917660b8c00580964dcf6db79d4f9148&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftruedialog&secure%5Burl_type%5D=linkedin_company_website)  
40 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Inside Sales Associate
- **Top Industries:** Higher Education, Education Management
- **Company Size:** 55% Medium, 26% Small

#### What Do G2 Reviewers Say About TrueDialog?

_AI-generated summary from verified user reviews_

##### Pros

- Users find TrueDialog to be **very accessible and easy to manage** , enhancing their communication efficiency and reliability.
- Users find the **easy communication** of TrueDialog essential for efficient outreach and student engagement.
- Users find TrueDialog **incredibly helpful** for its convenience, accessibility, and effective communication features.
- Users appreciate the **responsive customer support** of TrueDialog, which enhances the overall experience and efficiency.
- Users appreciate the **user-friendly interface** of TrueDialog, making client communication easy and efficient.

##### Cons

- Users often face **SMS issues** with missed messages and lack of platform support, affecting communication accuracy and engagement.
- Users find the interface **not intuitive** , leading to confusion during messaging and delayed responses.
- Users face challenges with **reporting issues** , including missed texts and outdated dashboard features affecting efficiency.
- Users note a significant **learning curve** for new users, which can make initial setup challenging.
- Users find the **limited customization** options in TrueDialog's dashboard restrict their ability to analyze data effectively.

#### What Are Recent G2 Reviews of TrueDialog?

**["TrueDialog Makes Large-Scale, Personalized Texting Fast and Reliable"](https://www.g2.com/survey_responses/truedialog-review-12607864)**

**Rating:** 4.0/5.0 stars

_— Amelia S._

[Read full review](https://www.g2.com/survey_responses/truedialog-review-12607864)

**["Affordable, fast messaging streamlines communication"](https://www.g2.com/survey_responses/truedialog-review-13086222)**

**Rating:** 4.5/5.0 stars

_— Dr. Kristel F._

[Read full review](https://www.g2.com/survey_responses/truedialog-review-13086222)

#### What Are G2 Users Discussing About TrueDialog?

- [What is TrueDialog used for?](https://www.g2.com/discussions/what-is-truedialog-used-for)

### [Levitate](https://www.g2.com/products/levitate/reviews)

Levitate is a specialized marketing tool designed to assist small businesses in nurturing and maintaining authentic relationships with their clients. Founded in 2017 by Jesse Lipson, the creator of ShareFile, Levitate focuses on simplifying the process of client engagement, allowing businesses to prioritize relationship-building over administrative tasks. This platform is particularly beneficial for small business owners who often juggle multiple responsibilities and seek effective ways to connect with their clientele. The target audience for Levitate includes small business owners, entrepreneurs, and professionals who understand the value of personalized communication but may lack the time or resources to implement it effectively. Levitate addresses this need by providing a suite of features that streamline client interactions. Users can send personalized emails at scale, ensuring that each client feels valued and recognized. The platform also facilitates social media presence, and communication through text messages, enabling businesses to reach clients in a way that is convenient and immediate. Key features of Levitate include the ability to send surveys, schedule meetings, and remember important details about contacts, which can enhance the quality of interactions. For instance, by recalling key facts such as birthdays or past conversations, users can tailor their communications to resonate more deeply with clients. This personalized approach not only fosters stronger relationships but also helps businesses achieve their goals more effectively. Additionally, Levitate offers the support of a dedicated success specialist/marketing coach, providing users with guidance and strategies to maximize their outreach efforts without the need to pay for third-party consultants or other marketing professionals. Levitate also offers custom-built websites, written and designed for each business, rather than relying on templates. Create and post blogs with AI-assistance. Facebook or Google Local Service Ads are also optional add-ons. Levitate stands out in the crowded marketing tool landscape by emphasizing relationship management rather than traditional marketing tactics. Its user-friendly interface and comprehensive features enable small businesses to engage with clients in a meaningful way, ultimately leading to increased loyalty and retention. By integrating various communication methods and offering personalized support, Levitate empowers small businesses to thrive in a competitive environment while focusing on what they do best: building lasting relationships with their clients.

**Average Rating:** 4.7/5.0

**Total Reviews:** 121

#### How Do G2 Users Rate Levitate?

- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.1/10)

#### Who Is the Company Behind Levitate?

- **Seller:** [Levitate](https://www.g2.com/sellers/levitate)
- **Company Website:** www.levitate.ai
- **Year Founded:** 2017
- **HQ Location:** Raleigh, North Carolina
- **Twitter:** @levitateai  
299 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7a9d22058c8eb658111c23749f0f146338291c297d04e7862291dff353f4540e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Freal-magic%2F%3FviewAsMember%3Dtrue&secure%5Burl_type%5D=linkedin_company_website)  
432 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, Executive Director
- **Top Industries:** Insurance, Financial Services
- **Company Size:** 93% Small, 8% Medium

#### What Do G2 Reviewers Say About Levitate?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise Levitate's **amazing customer support** that enhances communication and streamlines email marketing efforts effectively.
- Users find Levitate's **ease of use** exceptional, simplifying communication and enhancing brand engagement effectively.
- Users appreciate the **helpful support team** of Levitate, enhancing user experience and satisfaction with the product.
- Users highlight Levitate's **easy-to-use email marketing** tools that significantly enhance outreach and engagement with supporters.
- Users highlight the **automation capabilities** of Levitate, praising its efficiency in task management and smooth functionality.

##### Cons

- Users find the **missing integration features** of Levitate frustrating, complicating data management and engagement tracking.
- Users face significant **integration issues** with Levitate, complicating data syncing and engagement tracking across platforms.
- Users feel there is a lack of **customization options** for tasks and automations, limiting their personalization experience.
- Users find **email management cumbersome** in Levitate, requiring too much effort and resulting in impersonal communication.
- Users struggle with **campaign issues** , facing delays in email delivery and a lack of tailored suggestions.

#### What Are Recent G2 Reviews of Levitate?

**["Invaluable CRM Partner!"](https://www.g2.com/survey_responses/levitate-review-11756135)**

**Rating:** 5.0/5.0 stars

_— April J._

[Read full review](https://www.g2.com/survey_responses/levitate-review-11756135)

**["Seamless Email-to-Newsletter Design with Powerful Multichannel Marketing"](https://www.g2.com/survey_responses/levitate-review-12769097)**

**Rating:** 5.0/5.0 stars

_— Jared V._

[Read full review](https://www.g2.com/survey_responses/levitate-review-12769097)

### [DialMyCalls](https://www.g2.com/products/dialmycalls/reviews)

DialMyCalls is a web-based mass notification solution designed to help organizations efficiently communicate with large groups of people through text messages, phone calls, and emails. With over 15 years of experience in the industry, and 40,000+ organizations relying on it, DialMyCalls has established itself as a reliable platform for sending millions of messages annually, catering to a diverse range of users across the United States and Canada. The target audience for DialMyCalls includes schools, businesses, non-profit organizations, and emergency services that require a streamlined method for disseminating information quickly. Whether it's for routine staffing notifications, event reminders, or urgent alerts during a crisis, DialMyCalls provides a versatile communication tool that meets various organizational needs. Its user-friendly interface allows administrators to create and send messages in seconds, ensuring that critical information reaches recipients without delay. Key features of DialMyCalls include its ability to send voice messages, SMS, and emails simultaneously, which enhances the likelihood of message delivery across different communication preferences. The platform is entirely web-based, eliminating the need for additional hardware or software installations. Users can access the service from any computer or mobile device, making it convenient to manage communications on the go. Additionally, the mobile apps for iPhone and Android devices empower users to send notifications from anywhere, ensuring that they remain connected even when away from their desks. DialMyCalls also offers a free trial that includes 25 free phone calls and SMS messages, allowing potential users to experience the platform's capabilities without any financial commitment. This trial period provides organizations with the opportunity to evaluate how DialMyCalls can enhance their communication strategies and improve overall efficiency. The combination of ease of use, accessibility, and robust functionality positions DialMyCalls as a valuable tool for organizations looking to improve their mass notification processes.

**Average Rating:** 4.7/5.0

**Total Reviews:** 989

#### How Do G2 Users Rate DialMyCalls?

- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.1/10)
- **Reporting:** 8.4/10 (Category avg: 8.4/10)
- **API Integration:** 7.1/10 (Category avg: 8.5/10)
- **Automation:** 8.8/10 (Category avg: 8.8/10)

#### Who Is the Company Behind DialMyCalls?

- **Seller:** [OnTimeTelecom](https://www.g2.com/sellers/ontimetelecom)
- **Company Website:** www.dialmycalls.com
- **Year Founded:** 2007
- **HQ Location:** Jupiter, FL
- **Twitter:** @DialMyCalls  
5,242 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b6702a691562dc49035fe8435a81b48da59b926da0b2eaf1206f498934442ed3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1115397%2F&secure%5Burl_type%5D=linkedin_company_website)  
13 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Pastor, Owner
- **Top Industries:** Religious Institutions, Non-Profit Organization Management
- **Company Size:** 57% Small, 36% Medium

#### What Do G2 Reviewers Say About DialMyCalls?

_AI-generated summary from verified user reviews_

##### Pros

- Users find DialMyCalls to be **very easy to use** , with a well-designed website that simplifies communication.
- Users praise the **helpful customer support** at DialMyCalls, enhancing their overall experience and satisfaction with the service.
- Users find the **easy setup** of DialMyCalls convenient, enabling quick communication without hassle.
- Users appreciate the **simple setup** of DialMyCalls, enjoying its ease of use and flexibility in payment options.
- Users value the **affordability** of DialMyCalls, remarking on its excellent price-to-performance ratio for efficiency and outreach.

##### Cons

- Users experience **messaging issues** with delays, verification processes, and limited options that hinder effective communication.
- Users find the **learning curve steep** , especially when adapting to new formats and understanding FCC requirements.
- Users find the pricing of DialMyCalls to be **expensive and unclear** , impacting their budgeting and experience negatively.
- Users experience **notification issues** with DialMyCalls, causing overwhelm and complicating their outreach efforts.
- Users often face **phone number verification issues** with DialMyCalls, causing delays in using the service effectively.

#### What Are Recent G2 Reviews of DialMyCalls?

**["Intuitive UI, Wish-List Features, and Exceptionally Responsive Support"](https://www.g2.com/survey_responses/dialmycalls-review-13131043)**

**Rating:** 5.0/5.0 stars

_— Verified User in Religious Institutions_

[Read full review](https://www.g2.com/survey_responses/dialmycalls-review-13131043)

**["Simple, Flexible Pay-As-You-Go Messaging That Fits Our Workflow"](https://www.g2.com/survey_responses/dialmycalls-review-12792601)**

**Rating:** 5.0/5.0 stars

_— Jude H._

[Read full review](https://www.g2.com/survey_responses/dialmycalls-review-12792601)

### [SAP Engagement Cloud (formerly SAP Emarsys)](https://www.g2.com/products/sap-engagement-cloud-formerly-sap-emarsys/reviews)

SAP Engagement Cloud (formerly SAP Emarsys) helps organizations power unique engagement by connecting real-time customer insights with the operational signals that run the business. As part of the SAP Customer Experience (CX) portfolio, Engagement Cloud enables personalized, AI-driven interactions across every channel—turning moments like orders, service events, and loyalty milestones into timely, relevant experiences that build trust, strengthen relationships, and drive growth.

**Average Rating:** 4.3/5.0

**Total Reviews:** 615

#### How Do G2 Users Rate SAP Engagement Cloud (formerly SAP Emarsys)?

- **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.1/10)
- **Reporting:** 7.8/10 (Category avg: 8.4/10)
- **API Integration:** 8.2/10 (Category avg: 8.5/10)
- **Automation:** 8.6/10 (Category avg: 8.8/10)

#### Who Is the Company Behind SAP Engagement Cloud (formerly SAP Emarsys)?

- **Seller:** [SAP](https://www.g2.com/sellers/sap)
- **Company Website:** www.sap.com
- **Year Founded:** 1972
- **HQ Location:** Walldorf
- **Twitter:** @SAP  
297,052 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8fd712dbd816fadfc039a60dcf8c1a3d6a48469756075586fa0be3da7e4b74d7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsap%2F&secure%5Burl_type%5D=linkedin_company_website)  
141,955 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** CRM Manager, Marketing Manager
- **Top Industries:** Retail, Apparel & Fashion
- **Company Size:** 49% Medium, 22% Small

#### What Do G2 Reviewers Say About SAP Engagement Cloud (formerly SAP Emarsys)?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** in SAP Emarsys, allowing for quick and efficient campaign management.
- Users value the **automation features** of SAP Emarsys, enhancing campaign efficiency while maintaining a personal touch.
- Users appreciate the **user-friendly interface** of SAP Emarsys, enabling easy campaign setups and effective CRM strategies.
- Users value the **helpful support team** of SAP Engagement Cloud, enhancing their experience and campaign effectiveness.
- Users appreciate the **highly personalized customer interactions** enabled by SAP Emarsys, enhancing their CRM strategies effectively.

##### Cons

- Users report **missing features** in SAP Engagement Cloud, finding the new segmentation overview less intuitive and lacking essential functionality.
- The **learning curve** for SAP Engagement Cloud can be overwhelming, requiring extensive training and support for users.
- Users find the **difficult learning** curve overwhelming, requiring extensive training and support to navigate the platform.
- Users find the **limited features** of SAP Engagement Cloud challenging, complicating the overall user experience and learning process.
- Users find SAP Emarsys to have a **not intuitive** interface, making initial setup and learning challenging.

#### What Are Recent G2 Reviews of SAP Engagement Cloud (formerly SAP Emarsys)?

**["Effortless Campaign Management, But Needs More Integrations"](https://www.g2.com/survey_responses/sap-engagement-cloud-formerly-sap-emarsys-review-13184092)**

**Rating:** 5.0/5.0 stars

_— Ayush b._

[Read full review](https://www.g2.com/survey_responses/sap-engagement-cloud-formerly-sap-emarsys-review-13184092)

**["Powerful Marketing Automation with strong personalization capabilities"](https://www.g2.com/survey_responses/sap-engagement-cloud-formerly-sap-emarsys-review-13130288)**

**Rating:** 5.0/5.0 stars

_— Supraja B._

[Read full review](https://www.g2.com/survey_responses/sap-engagement-cloud-formerly-sap-emarsys-review-13130288)

#### What Are G2 Users Discussing About SAP Engagement Cloud (formerly SAP Emarsys)?

- [What is Emarsys used for?](https://www.g2.com/discussions/what-is-emarsys-used-for)

### [Mtalkz](https://www.g2.com/products/mtalkz/reviews)

Mtalkz is a leading provider of enterprise messaging and communication solutions, offering cutting-edge technologies to facilitate secure, reliable, and high-volume messaging services such as Bulk SMS, RCS, WhatsApp Business API, Truecaller Business Messaging, Voice and Email services. With over 7+ years of industry experience, Mtalkz has established itself as a trusted partner in digital communication, helping organizations streamline their customer engagement and operational messaging needs. Mtalkz serves a diverse range of industries, providing tailored communication solutions to meet sector-specific requirements. Our clientele spans BFSI, NBFC, Education & Ed-tech, Healthcare, SaaS, Ecommerce, D2C, Retail, Power & Utility, Travel & Holidays, Political Parties, Logistics, Manufacturing, and more. Our solutions are designed to enhance communication efficiency, improve customer engagement, and drive business growth across these domains. Mtalkz Unique Offerings & Technological Edge: Mtalkz distinguishes itself through advanced messaging solutions designed to enhance reliability, security, and user experience. Our key differentiators include: • Fallback Mechanisms – Ensuring message delivery through alternative channels, such as WhatsApp to SMS, Truecaller to SMS, and RCS to SMS. • Logo Verified SMS – Enhanced brand authentication and customer trust through verified sender branding. • Very High-volume Messaging Capabilities – Robust infrastructure to support enterprises and government bodies with mission-critical messaging at scale. • Official Partnerships – As an official partner of Meta and Truecaller, Mtalkz provides exclusive features and enhanced messaging capabilities. • Direct Connectivity with Major Telecom Operators – Enabling priority SMS delivery via premium telecom routes. • AI-powered Chatbots – Intelligent automation for customer interactions via WhatsApp, RCS, and other digital platforms. • Virtual Mobile Numbers – Secure and flexible virtual numbers for seamless communication management.

**Average Rating:** 4.7/5.0

**Total Reviews:** 15

#### How Do G2 Users Rate Mtalkz?

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.1/10)

#### Who Is the Company Behind Mtalkz?

- **Seller:** [Mtalkz Mobility Services](https://www.g2.com/sellers/mtalkz-mobility-services)
- **Year Founded:** 2017
- **HQ Location:** Noida, IN
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8886fbbe0d7716a17e270d72af75d7030be803035e4455363f9222fbd99690d7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmtalkzmobility%2F&secure%5Burl_type%5D=linkedin_company_website)  
30 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 67% Small, 27% Medium

#### What Do G2 Reviewers Say About Mtalkz?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise the **outstanding customer support** from Mtalkz, highlighting their team's approachability and dedication to assistance.
- Users find the setup process for Mtalkz to be **very easy and smooth** , simplifying account creation and API integration.
- Users enjoy the **ease of use** of Mtalkz, praising its simple account setup and API integration process.
- Users find the **easy integrations** of Mtalkz a breeze, streamlining account setup and API connection effortlessly.
- Users value the **exceptional support** from the Mtalkz team, ensuring smooth integration and guidance throughout the process.

##### Cons

- Users report occasional **messaging issues** , particularly with extensive databases, but resolution is often quick.
- Users note the **missing features** in Mtalkz, such as OTP verification API lacking expiration time, impacting usability.

#### What Are Recent G2 Reviews of Mtalkz?

**["One of the best Email & SMS service providers"](https://www.g2.com/survey_responses/mtalkz-review-7864316)**

**Rating:** 5.0/5.0 stars

_— Ankit P._

[Read full review](https://www.g2.com/survey_responses/mtalkz-review-7864316)

**["The best sms service provider in the market."](https://www.g2.com/survey_responses/mtalkz-review-6838614)**

**Rating:** 5.0/5.0 stars

_— Siraj U._

[Read full review](https://www.g2.com/survey_responses/mtalkz-review-6838614)

#### What Are G2 Users Discussing About Mtalkz?

- [What is Mtalkz used for?](https://www.g2.com/discussions/what-is-mtalkz-used-for)

### [TextUs](https://www.g2.com/products/textus/reviews)

TextUs is a performance SMS engagement platform specifically designed to assist marketers, sales professionals, and recruiters in enhancing communication and driving conversions. This innovative solution enables users to connect more effectively with prospects, customers, and candidates, ultimately leading to improved conversion rates and pipeline generation. By streamlining the communication process, TextUs helps organizations maximize their outreach efforts and achieve their revenue objectives. The platform serves a diverse audience, including recruitment agencies, corporate HR departments, and sales and marketing teams across various sectors. Marketers can leverage TextUs to send targeted campaigns, conduct A/B testing on messaging, and incorporate additional outreach channels into their outbound strategies. Sales professionals benefit from the platform by maintaining consistent communication with prospects, ensuring they remain engaged throughout the sales cycle. Recruiters can utilize TextUs to interact with potential candidates in real-time, facilitating quicker responses and fostering stronger relationships. This versatility makes TextUs an essential tool for anyone aiming to enhance their engagement strategies. TextUs offers several key features that distinguish it from other communication tools. A standout capability is its ability to send and receive text messages at scale, allowing users to reach multiple prospects and candidates simultaneously. This feature not only saves time but also increases the likelihood of receiving timely responses. Additionally, TextUs integrates seamlessly with existing customer relationship management (CRM) software and applicant tracking systems (ATS), enabling users to manage their communications within a familiar environment, thus enhancing workflow efficiency. Another significant advantage of TextUs is its analytics and reporting functionality. Users can track engagement metrics, such as response rates and message open rates, providing valuable insights into the effectiveness of their communication strategies. This data-driven approach allows organizations to refine their outreach efforts, ensuring they are targeting the right audience with the right message. Furthermore, the platform's user-friendly interface makes it accessible for individuals with varying levels of technical expertise, ensuring that teams can adopt it quickly and efficiently without a steep learning curve. TextUs stands out in the SMS marketing and engagement platform category by offering a comprehensive solution tailored to the needs of marketing, sales, and recruiting professionals. Its focus on effective communication, integration capabilities, and robust analytics empowers users to enhance their engagement strategies, ultimately driving better outcomes for their organizations.

**Average Rating:** 4.7/5.0

**Total Reviews:** 605

#### How Do G2 Users Rate TextUs?

- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.1/10)
- **Reporting:** 8.9/10 (Category avg: 8.4/10)
- **API Integration:** 8.5/10 (Category avg: 8.5/10)
- **Automation:** 9.0/10 (Category avg: 8.8/10)

#### Who Is the Company Behind TextUs?

- **Seller:** [TextUs](https://www.g2.com/sellers/textus)
- **Company Website:** textus.com
- **Year Founded:** 2013
- **HQ Location:** Denver, Colorado
- **Twitter:** @TextUsBiz  
1,797 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b8e24d12a2aa86216d993a3762456e969709c54aa09ea358bde731fee4b89c08&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3041341%2F&secure%5Burl_type%5D=linkedin_company_website)  
61 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Recruiter, Healthcare Recruiter
- **Top Industries:** Staffing and Recruiting, Hospital & Health Care
- **Company Size:** 48% Medium, 27% Small

#### What Do G2 Reviewers Say About TextUs?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of TextUs, noting its intuitive navigation and helpful features for daily tasks.
- Users value the **effective messaging capabilities** of TextUs for reaching staff and handling customer service inquiries.
- Users love the **easy communication** with TextUs, allowing rapid connections with employees and candidates.
- Users value the **efficient communication** capabilities of TextUs, enhancing responsiveness and follow-ups with clients seamlessly.
- Users value the **quick and efficient communication** enabled by TextUs, enhancing responsiveness with clients and associates.

##### Cons

- Users experience **messaging issues** , including bugs affecting delivery and lack of support for photos or attachments.
- Users face **limited texting features** in TextUs, making mass messaging and media sharing cumbersome and inefficient.
- Users experience **software glitches** with TextUs, including scheduling issues and occasional site downtime affecting functionality.
- Users find **number issues** with TextUs, struggling with character limits and the inability to send or receive images.
- Users experience **sending issues** with TextUs, including problems with photo sharing and message delays.

#### What Are Recent G2 Reviews of TextUs?

**["Great for Mass Messaging"](https://www.g2.com/survey_responses/textus-review-8142383)**

**Rating:** 5.0/5.0 stars

_— Lyan P._

[Read full review](https://www.g2.com/survey_responses/textus-review-8142383)

**["Fast, Easy Two-Way Texting That Gets Quick Responses"](https://www.g2.com/survey_responses/textus-review-12589370)**

**Rating:** 4.5/5.0 stars

_— Abby R._

[Read full review](https://www.g2.com/survey_responses/textus-review-12589370)

#### What Are G2 Users Discussing About TextUs?

- [What is TextUs used for?](https://www.g2.com/discussions/what-is-textus-used-for)

### [Wunderkind](https://www.g2.com/products/wunderkind/reviews)

Wunderkind is an advanced AI-driven performance marketing solution designed to assist brands in collecting consent-based, first-party data and identifying anonymous traffic. This innovative platform enables businesses to scale hyper-personalized one-to-one messaging, ensuring that marketing efforts resonate with their target audience. By leveraging the proprietary Wunderkind Identity Network, which recognizes 9 billion devices and 1 billion opted-in consumers, brands can effectively trigger impactful offers at the right moment and through the most suitable channels. The target audience for Wunderkind includes businesses across various industries seeking to enhance their marketing strategies through data-driven insights. The platform is particularly beneficial for brands that prioritize personalized communication and aim to optimize their marketing performance across multiple channels, including email, text, and advertising. With the ability to observe 2 trillion digital transactions annually, Wunderkind provides valuable insights that help brands understand consumer behavior and preferences, enabling them to tailor their messaging accordingly. Key features of Wunderkind include its Autonomous Marketing Platform, which integrates seamlessly with existing email service providers (ESPs). This AI engine enhances performance by utilizing the vast data available within the Wunderkind Identity Network. The platform stands out in its category by guaranteeing a lift in revenue for its clients, delivering over $5 billion in directly attributable revenue annually. This level of assurance often positions Wunderkind as a top revenue channel in clients' analytics platforms, making it a reliable choice for brands looking to drive growth. Additionally, Wunderkind's advertising product, WunderKIND Ads, offers a unique user-first ad experience across a curated selection of top-tier publishers. This approach ensures that high-impact ads are delivered in a non-intrusive manner, enhancing user satisfaction while maximizing returns for both advertisers and publishers. By focusing on creating a positive experience for users, Wunderkind not only improves engagement but also fosters brand loyalty. Overall, Wunderkind provides a comprehensive solution for brands aiming to achieve efficient growth through data-driven marketing strategies. By harnessing the power of AI and first-party data, businesses can enhance their outreach and drive significant revenue growth, making Wunderkind a valuable partner in the competitive landscape of performance marketing.

**Average Rating:** 4.4/5.0

**Total Reviews:** 88

#### How Do G2 Users Rate Wunderkind?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10)
- **Reporting:** 7.5/10 (Category avg: 8.4/10)
- **API Integration:** 8.3/10 (Category avg: 8.5/10)
- **Automation:** 8.4/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Wunderkind?

- **Seller:** [Wunderkind](https://www.g2.com/sellers/wunderkind)
- **Company Website:** www.wunderkind.co
- **HQ Location:** New York, NY
- **Twitter:** @Wunderkind  
2,200 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d83237dd93a069b7e30bdccc8c5235df7272fac3b3b59382c51f8fa7710d5588&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F65582532%2F&secure%5Burl_type%5D=linkedin_company_website)  
458 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Apparel & Fashion, Retail
- **Company Size:** 42% Medium, 31% Small

#### What Do G2 Reviewers Say About Wunderkind?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **proactive and knowledgeable customer support** of Wunderkind, enhancing their overall experience and campaign effectiveness.
- Users value the **knowledgeable and proactive support** from Wunderkind's team, enhancing campaign effectiveness and partnership experience.
- Users value Wunderkind for its **effective business growth strategies** , enabling customized funnels and proactive support for conversions.
- Users value the **helpfulness of the team** at Wunderkind, noting their support and adaptability in various situations.
- Users highlight the **effective results** of Wunderkind, noting successful campaigns that significantly impact their business.

##### Cons

- Users note the **limited features** of Wunderkind, desiring more customization and integration options for effective use.
- Users note **limited functionality** in Wunderkind, especially regarding adaptability and advanced data insights for decision-making.
- Users note a lack of **missing features** , particularly in SMS integration and advanced analytics that hinder functionality.
- Users express disappointment in the **insufficient support** from Wunderkind, affecting their overall experience and success.
- Users express frustration with Wunderkind's **poor customer support** , highlighting ongoing issues despite multiple attempts at improvement.

#### What Are Recent G2 Reviews of Wunderkind?

**["Great Features, But Some Drawbacks"](https://www.g2.com/survey_responses/wunderkind-review-11903636)**

**Rating:** 4.0/5.0 stars

_— Verified User in Sporting Goods_

[Read full review](https://www.g2.com/survey_responses/wunderkind-review-11903636)

**["An Extension to Our Team"](https://www.g2.com/survey_responses/wunderkind-review-11873857)**

**Rating:** 5.0/5.0 stars

_— Verified User in Consumer Goods_

[Read full review](https://www.g2.com/survey_responses/wunderkind-review-11873857)

#### What Are G2 Users Discussing About Wunderkind?

- [Where is wunderkind located?](https://www.g2.com/discussions/where-is-wunderkind-located)
- [What is wunderkind formerly BounceX?](https://www.g2.com/discussions/what-is-wunderkind-formerly-bouncex)
- [What does BounceX do?](https://www.g2.com/discussions/what-does-bouncex-do)
- [What does Wunderkind do?](https://www.g2.com/discussions/what-does-wunderkind-do)

### [Clerk Chat](https://www.g2.com/products/clerk-chat/reviews)

Clerk enables SMS and MMS messaging on your existing phone number. Check out our native integrations on top of Slack, Microsoft Teams, and Salesforce.

**Average Rating:** 4.6/5.0

**Total Reviews:** 111

#### How Do G2 Users Rate Clerk Chat?

- **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 9.1/10)
- **Reporting:** 7.5/10 (Category avg: 8.4/10)
- **API Integration:** 7.3/10 (Category avg: 8.5/10)
- **Automation:** 8.4/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Clerk Chat?

- **Seller:** [Clerk Chat](https://www.g2.com/sellers/clerk-chat)
- **Year Founded:** 2020
- **HQ Location:** San Francisco, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=44cce7c824e7cf782c15b4246d01ff14bb94ee974cdcc826f875acbfec34e0ff&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F34749575&secure%5Burl_type%5D=linkedin_company_website)  
46 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 62% Small, 34% Medium

#### What Do G2 Reviewers Say About Clerk Chat?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend Clerk Chat's **exceptional customer support** , highlighting prompt and professional assistance for issue resolution.
- Users praise the **ease of use** of Clerk Chat, highlighting its user-friendly interface and efficient communication features.
- Users appreciate the **easy integration with Teams** , enhancing communication efficiency and simplifying setup for organizations.
- Users love the **automation capabilities** of Clerk Chat, enhancing support efficiency and customer satisfaction significantly.
- Users value the **easy communication** of Clerk Chat, enabling quick outreach and efficient, real-time collaboration across teams.

##### Cons

- Users experience **poor customer support** , facing slow responses and communication barriers that hinder effective issue resolution.
- Users frequently face **connection issues** with Clerk Chat, complicating their experience and affecting crucial features.
- Users are frustrated with **poor reporting support** and difficulties in accessing features, impacting overall functionality.
- Users report **SMS issues** including delivery tracking challenges and delays in activation, complicating their experience with Clerk Chat.
- Users find Clerk Chat to be **expensive** , with unclear fees and high costs for additional features and usage reports.

#### What Are Recent G2 Reviews of Clerk Chat?

**["Scaling Conversational Communication Capabilities within Software Platforms"](https://www.g2.com/survey_responses/clerk-chat-review-12856074)**

**Rating:** 4.5/5.0 stars

_— Jenelle V._

[Read full review](https://www.g2.com/survey_responses/clerk-chat-review-12856074)

**["Seamless Automated Messaging Integration for Modern Data Pipelines"](https://www.g2.com/survey_responses/clerk-chat-review-12978665)**

**Rating:** 5.0/5.0 stars

_— Fabien V._

[Read full review](https://www.g2.com/survey_responses/clerk-chat-review-12978665)

### [Plivo](https://www.g2.com/products/plivo/reviews)

Plivo is a voice-first AI agent platform designed to streamline multi-channel customer engagement through various communication methods, including phone calls, chat, WhatsApp, SMS, email, and Slack. This innovative solution caters to consumer-facing businesses that aim to enhance their customer interactions by utilizing conversational AI agents. These agents are capable of initiating, answering, assisting, and completing customer conversations, delivering interactions that mimic human-like, natural-sounding dialogue across both voice and messaging channels. The platform is particularly beneficial for businesses looking for efficient customer communications without the need for extensive technical expertise. With Vibe, Plivo’s no-code AI agent builder, users can create and deploy custom voice agents simply by providing straightforward instructions in English. This user-friendly approach eliminates the need for programming skills, making it accessible to a wider range of users, from small businesses to large enterprises. The combination of built-in enterprise-grade telephony, deep partnerships with leading Text-to-Speech (TTS), Speech-to-Text (STT), and Large Language Model (LLM) providers allow companies to design production-ready low-latency (\<500ms) voice AI agents at scale, with minimal operational overhead. The seamless integration with popular CRM and support tools further enhances its utility, allowing organisations to leverage existing systems and workflows. This capability is particularly valuable for companies seeking to maintain consistent customer experiences across multiple channels while ensuring that their AI agents can handle a variety of customer inquiries effectively. Plivo’s platform stands out for its vertically integrated Voice AI stack that unifies built-in telephony, speech recognition, synthesis, and reasoning layers in one low-latency system. This integration eliminates the complexity of stitching together multiple vendors, giving enterprises real-time responsiveness, carrier-grade reliability, and full control over voice quality. Combined with Plivo’s no-code Vibe builder and proven CPaaS infrastructure, businesses can move from prototype to production voice agent in minutes, not months. In addition to its AI agent capabilities, Plivo offers an enterprise-grade Communications Platform as a Service (CPaaS) suite. This suite includes essential tools such as SMS API, Voice API, WhatsApp API, Verify API, Number Masking, and SIP Trunking. These features provide enterprises with programmatic control over their voice and messaging infrastructure, enabling them to tailor communication strategies to their specific needs. By combining advanced AI technology with robust communication tools, Plivo equips businesses with the resources necessary to enhance customer engagement and drive operational efficiency.

**Average Rating:** 4.5/5.0

**Total Reviews:** 743

#### How Do G2 Users Rate Plivo?

- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.1/10)
- **Reporting:** 8.0/10 (Category avg: 8.4/10)
- **API Integration:** 9.3/10 (Category avg: 8.5/10)
- **Automation:** 7.3/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Plivo?

- **Seller:** [Plivo](https://www.g2.com/sellers/plivo-2880e029-89f5-4ba3-8133-8e791654a76e)
- **Year Founded:** 2011
- **HQ Location:** Austin, TX
- **Twitter:** @plivo  
12,543 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3aeb5e00415164e56e6708cc6ea032c2a52d58673d747d8868e52c569caee347&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fplivo-inc%2F&secure%5Burl_type%5D=linkedin_company_website)  
198 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** CEO, CTO
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 78% Small, 17% Medium

#### What Do G2 Reviewers Say About Plivo?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Plivo's **ease of use** impressive, making setup and API integration straightforward and accessible.
- Users highlight the **responsive customer support** from Plivo, providing effective assistance during critical moments.
- Users highlight the **affordable pricing and great support** from Plivo, making it easy to integrate and scale.
- Users appreciate the **affordable pricing** of Plivo, offering excellent value compared to competitors without sacrificing quality.
- Users appreciate the **high quality of Plivo's APIs** , enjoying seamless integration and reliable performance over six years.

##### Cons

- Users face **poor customer support** with unprofessional communication and minimal assistance in resolving critical issues.
- Users find Plivo to be **expensive** , with pricing inconsistent and potentially higher compared to competitors.
- Users feel that Plivo has **limited features** , lacking advanced tools and integrations compared to competitors.
- Users experience **messaging issues** with Plivo, including slow support and problems with SMS log retrieval.
- Users find the **interface un-intuitive** , complicating the overall experience and hindering effective use of the platform.

#### What Are Recent G2 Reviews of Plivo?

**["Super simple and satisfying"](https://www.g2.com/survey_responses/plivo-review-12040188)**

**Rating:** 4.5/5.0 stars

_— Majd K._

[Read full review](https://www.g2.com/survey_responses/plivo-review-12040188)

**["Quick, Responsive Support and Helpful Sub-Account Breakdowns"](https://www.g2.com/survey_responses/plivo-review-12879964)**

**Rating:** 4.5/5.0 stars

_— Verified User in Information Technology and Services_

[Read full review](https://www.g2.com/survey_responses/plivo-review-12879964)

#### What Are G2 Users Discussing About Plivo?

- [What is Plivo used for?](https://www.g2.com/discussions/what-is-plivo-used-for)

### [Unifonic](https://www.g2.com/products/unifonic/reviews)

Unifonic is a customer engagement platform that enables organizations to delight customers with remarkable omnichannel experiences. It streamlines conversations at every touchpoint throughout the customer journey by unifying communication channels, messaging apps, and chatbots. Unifonic’s solutions integrate customer communication channels, including text, voice, messaging, and web, into a single platform that enables companies to create stronger customer relationships. As newer channels emerge and user preferences change over time, organizations rely on Unifonic to maximize customer engagement and optimize communication returns on investment. From SMS for online banking to WhatsApp customer service support, Unifonic empowers organizations to transform their customer experiences while allowing them to focus on core business activities without maintaining costly communication infrastructures. Unifonic connects local enterprises with their customers. This includes leading banks, financial institutions and government entities throughout the Middle East and North Africa, as well as healthcare providers, retail and e-commerce, and transport and logistics providers worldwide. With proven expertise in emerging markets since 2006, Unifonic is committed to delivering excellence handling 10+ billion annual transactions for millions of recipients in over 160 countries, backed by a local corporate presence in five countries and a dedicated team of 300+ professionals serving clients 24/7. For additional information about Unifonic, please visit https://www.unifonic.com/.

**Average Rating:** 4.8/5.0

**Total Reviews:** 13

#### How Do G2 Users Rate Unifonic?

- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.1/10)
- **Reporting:** 9.6/10 (Category avg: 8.4/10)
- **API Integration:** 9.6/10 (Category avg: 8.5/10)
- **Automation:** 9.8/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Unifonic?

- **Seller:** [Unifonic](https://www.g2.com/sellers/unifonic)
- **Year Founded:** 2006
- **HQ Location:** Riyadh, KSA
- **Twitter:** @Unifonic  
4,569 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c446d111ac23792be2f286b4f42b0194ec77779c1687502a78ee2ee534e65a22&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Funifonic&secure%5Burl_type%5D=linkedin_company_website)  
536 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 77% Medium, 15% Large

#### What Do G2 Reviewers Say About Unifonic?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **automation capabilities** of Unifonic, enhancing customer engagement and streamlining communication processes effectively.
- Users appreciate the **automation features** of Unifonic, enhancing customer engagement and streamlining complex interactions efficiently.
- Users value the **unified and scalable communication platform** of Unifonic, enhancing customer engagement and service efficiency.
- Users appreciate the **ease of use** of Unifonic, benefiting from a streamlined omnichannel communication platform.
- Users value the **efficiency** of Unifonic, which centralizes communication channels for seamless customer engagement.

##### Cons

- Users express concern over **billing issues** due to unclear pricing and potential unexpected costs in Unifonic.
- Users express concerns about **campaign issues** , including complex billing and tedious management of mass campaigns.
- Users express concerns over **complex billing and manual campaign management** , impacting overall satisfaction with Unifonic.
- Users express concerns over **hidden costs and complex billing** with Unifonic, leading to possible unexpected expenses.
- Users experience **message delivery delays** with Unifonic, impacting crucial time-sensitive communications like one-time passwords.

#### What Are Recent G2 Reviews of Unifonic?

**["Unifonic: The Ultimate Omnichannel Platform for Seamless Customer Engagement"](https://www.g2.com/survey_responses/unifonic-review-11973154)**

**Rating:** 4.0/5.0 stars

_— Verified User in Information Technology and Services_

[Read full review](https://www.g2.com/survey_responses/unifonic-review-11973154)

**["Exceptional Customer Engagement Solutions with Outstanding Support"](https://www.g2.com/survey_responses/unifonic-review-9919207)**

**Rating:** 4.5/5.0 stars

_— Hesham A._

[Read full review](https://www.g2.com/survey_responses/unifonic-review-9919207)

### [Twilio](https://www.g2.com/products/twilio/reviews)

Today's leading companies trust Twilio's Customer Engagement Platform (CEP) to build direct, personalized relationships with their customers everywhere in the world. Twilio enables companies to use communications and data to add intelligence and security to every step of the customer journey, from sales to marketing to growth, customer service and many more engagement use cases in a flexible, programmatic way. Across 180 countries, millions of developers and hundreds of thousands of businesses use Twilio to create magical experiences for their customers.

**Average Rating:** 4.1/5.0

**Total Reviews:** 459

#### How Do G2 Users Rate Twilio?

- **Has the product been a good partner in doing business?:** 8.0/10 (Category avg: 9.1/10)
- **API Integration:** 10.0/10 (Category avg: 8.5/10)
- **Automation:** 5.0/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Twilio?

- **Seller:** [Twilio](https://www.g2.com/sellers/twilio)
- **Company Website:** www.twilio.com
- **Year Founded:** 2008
- **HQ Location:** San Francisco, CA
- **Twitter:** @twilio  
81,644 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3c9f98055e4a813ded4435e17926040455f87f0f05caa8b1303fd97ab3681e53&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftwilio-inc-%2F&secure%5Burl_type%5D=linkedin_company_website)  
6,678 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** CEO, Senior Software Engineer
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 49% Small, 31% Medium

#### What Do G2 Reviewers Say About Twilio?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Twilio to be **user-friendly** , easily managing services and features without complications.
- Users praise Twilio for its **easy integrations** , enhancing communication and streamlining workflows within their businesses.
- Users praise Twilio for its **seamless integrations** with various systems, enhancing communication efficiency and stability.
- Users value Twilio for its **easy setup** , enjoying a seamless and efficient integration process for communications.
- Users value Twilio's **efficient API integration** , ensuring seamless notifications and communication across various platforms.

##### Cons

- Users find Twilio's pricing to be **expensive at scale** , especially with increasing usage of SMS and WhatsApp.
- Users experience **poor customer support** , facing long response times and inadequate assistance for resolving issues.
- Users often find **difficult configuration** for advanced features challenging, especially without programming expertise in smaller teams.
- Users find the **complex setup** for advanced features challenging, often requiring programming skills and delaying usability.
- Users find that the **technical knowledge required** for Twilio's advanced features can be challenging for smaller teams.

#### What Are Recent G2 Reviews of Twilio?

**["Reliable, Developer-Friendly APIs for Scalable Communications"](https://www.g2.com/survey_responses/twilio-review-13099388)**

**Rating:** 4.5/5.0 stars

_— Verified User in Internet_

[Read full review](https://www.g2.com/survey_responses/twilio-review-13099388)

**["High-Volume Emailing Without Risk, Plus Smooth SAML Integration"](https://www.g2.com/survey_responses/twilio-review-12676571)**

**Rating:** 4.0/5.0 stars

_— Robert B._

[Read full review](https://www.g2.com/survey_responses/twilio-review-12676571)

#### What Are G2 Users Discussing About Twilio?

- [What is Twilio used for?](https://www.g2.com/discussions/what-is-twilio-used-for) - 1 comment
- [Is twilio reliable?](https://www.g2.com/discussions/is-twilio-reliable) - 1 comment
- [What makes twilio unique?](https://www.g2.com/discussions/what-makes-twilio-unique)
- [What is twilio software?](https://www.g2.com/discussions/what-is-twilio-software)
- [What is the use of twilio?](https://www.g2.com/discussions/what-is-the-use-of-twilio) - 1 comment

### [Emotive](https://www.g2.com/products/emotive/reviews)

Emotive enables eCommerce businesses to scale 1:1 relationships through conversational text messaging.

**Average Rating:** 4.5/5.0

**Total Reviews:** 206

#### How Do G2 Users Rate Emotive?

- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.1/10)
- **Reporting:** 8.1/10 (Category avg: 8.4/10)
- **API Integration:** 8.4/10 (Category avg: 8.5/10)
- **Automation:** 8.7/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Emotive?

- **Seller:** [Emotive](https://www.g2.com/sellers/emotive)
- **Year Founded:** 2018
- **HQ Location:** Los Angeles, California
- **Twitter:** @emotive  
2 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=25b61832361a6277c41b54ecd6fa58ee2dcb2ac7c71109c054a603c3fc39a5e7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Femotiveio%2F&secure%5Burl_type%5D=linkedin_company_website)  
41 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** CEO, Marketing Manager
- **Top Industries:** Retail, Apparel & Fashion
- **Company Size:** 93% Small, 7% Medium

#### What Do G2 Reviewers Say About Emotive?

_AI-generated summary from verified user reviews_

##### Pros

- Users highlight the **affordable pricing** of Emotive, making it a top choice for effective SMS marketing.
- Users commend Emotive for its **user-friendly integration and significant boost in conversion rates** , enhancing overall marketing effectiveness.
- Users value the **exceptional customer support** of Emotive, enhancing their engagement and boosting sales effectively.
- Users highlight the **ease of use** of Emotive, praising its straightforward setup and helpful onboarding process.
- Users appreciate the **easy communication** through SMS with real-person interactions, enhancing customer engagement and satisfaction.

##### Cons

- Users find the product **expensive** with unclear ROI and limited discount options for potential subscribers.
- Users find the **limited features** of Emotive restrict useful marketing options and hinder overall effectiveness.
- Users find the interface **not intuitive** , making navigation and usage more challenging than expected.
- Users experience **poor customer support** , especially with unhelpful account managers affecting overall satisfaction and onboarding experience.
- Users express dissatisfaction with **SMS issues** , highlighting the lack of accurate data from Emotive's analytics tools.

#### What Are Recent G2 Reviews of Emotive?

**["Great Customer Service + Easy to use!"](https://www.g2.com/survey_responses/emotive-review-10908705)**

**Rating:** 4.5/5.0 stars

_— Undra D._

[Read full review](https://www.g2.com/survey_responses/emotive-review-10908705)

**["Emotive is a MUST for small businesses."](https://www.g2.com/survey_responses/emotive-review-10548148)**

**Rating:** 5.0/5.0 stars

_— Erik V._

[Read full review](https://www.g2.com/survey_responses/emotive-review-10548148)

#### What Are G2 Users Discussing About Emotive?

- [What is Emotive business?](https://www.g2.com/discussions/what-is-emotive-business)
- [What does Emotive company do?](https://www.g2.com/discussions/what-does-emotive-company-do)
- [What is Emotive app?](https://www.g2.com/discussions/what-is-emotive-app)
- [How much does emotive SMS cost?](https://www.g2.com/discussions/how-much-does-emotive-sms-cost) - 1 comment

### [OneSignal](https://www.g2.com/products/onesignal/reviews)

OneSignal is a customer engagement platform that enables companies of all sizes to increase retention and revenue through lightning-fast, personalized messaging. OneSignal supports email, push notifications, in-app messaging, SMS, Apple's Live Activities, and other channels via Webhooks. The platform is fast and easy for Developers to set up, and features an intuitive interface so Marketers are empowered to send messages without additional developer time. In addition to offering critical integrations, OneSignal also features an open API to allow greater messaging flexibility.

**Average Rating:** 4.7/5.0

**Total Reviews:** 1,204

#### How Do G2 Users Rate OneSignal?

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.1/10)
- **Reporting:** 8.8/10 (Category avg: 8.4/10)
- **API Integration:** 9.1/10 (Category avg: 8.5/10)
- **Automation:** 8.7/10 (Category avg: 8.8/10)

#### Who Is the Company Behind OneSignal?

- **Seller:** [OneSignal](https://www.g2.com/sellers/onesignal)
- **Company Website:** www.onesignal.com
- **Year Founded:** 2014
- **HQ Location:** San Mateo, California
- **Twitter:** @onesignal  
5,546 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=fe20299d5af7ab13f987a78c9418499809285f06941ea36896bdbbed88c96e2e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F6424376%2F&secure%5Burl_type%5D=linkedin_company_website)  
171 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Software Engineer, CEO
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 52% Small, 24% Medium

#### What Do G2 Reviewers Say About OneSignal?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of OneSignal, finding setup and segmentation processes simple and efficient.
- Users value the **reliability and ease of use** of OneSignal for effective notification management and targeting.
- Users love the **easy setup and rich notification features** of OneSignal, enhancing engagement across multiple platforms.
- Users find the **easy setup** of OneSignal simplifies push notifications compared to traditional email campaigns.
- Users love the **seamless automation** of OneSignal, enabling quick and personalized communication effortlessly.

##### Cons

- Users note a **lack of advanced features** in OneSignal, particularly in the free version compared to paid plans.
- Users feel the **learning curve is steep** , wishing for clearer tips and simpler setup for advanced features.
- Users find OneSignal lacking in **advanced features** , as many options are restricted to paid plans.
- Users note that the service can get **expensive** as additional features and customizations often require paid plans.
- Users find the setup process **not intuitive** , wishing for clearer tips and easier methods for advanced features.

#### What Are Recent G2 Reviews of OneSignal?

**["Very nice"](https://www.g2.com/survey_responses/onesignal-review-12977679)**

**Rating:** 5.0/5.0 stars

[Read full review](https://www.g2.com/survey_responses/onesignal-review-12977679)

**["Complete package - covers everything and eliminates complexity"](https://www.g2.com/survey_responses/onesignal-review-13193354)**

**Rating:** 5.0/5.0 stars

[Read full review](https://www.g2.com/survey_responses/onesignal-review-13193354)

#### What Are G2 Users Discussing About OneSignal?

- [What is OneSignal used for?](https://www.g2.com/discussions/what-is-onesignal-used-for) - 4 comments, 4 upvotes

- [&lsaquo; Prev‹ Prev](/categories/sms-marketing?order=g2_score&page=3&source=search#product-list)
- [1](/categories/sms-marketing?order=g2_score&source=search#product-list)
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- [3](/categories/sms-marketing?order=g2_score&page=3&source=search#product-list)
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- …
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Spotlight Categories

[Affiliate Marketing Software](https://www.g2.com/categories/affiliate-marketing)

[Performance Management Software](https://www.g2.com/categories/performance-management)

[Accounts Receivable Software](https://www.g2.com/categories/accounts-receivable)

[Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance)

[Pricing Software](https://www.g2.com/categories/pricing)

Similar Categories

- [Account-Based Marketing](/categories/account-based-marketing)
- [Affiliate Marketing](/categories/affiliate-marketing)
- [App Store Optimization](/categories/app-store-optimization)
- [Audience Intelligence Platforms](/categories/audience-intelligence-platforms)
- [B2B Services Review Platforms](/categories/b2b-services-review-platforms)

- [Blogger Outreach](/categories/blogger-outreach)
- [Book Marketing Tools](/categories/book-marketing-tools)
- [Brand Intelligence](/categories/brand-intelligence)
- [Consumer Insights Platforms](/categories/consumer-insights-platforms)
- [Consumer Video Feedback](/categories/consumer-video-feedback)

- [Content Curation](/categories/content-curation)
- [Content Marketing](/categories/content-marketing)
- [Conversational Marketing](/categories/conversational-marketing)
- [Conversion Rate Optimization Tools](/categories/conversion-rate-optimization-tools)
- [Customer Data Platform (CDP)](/categories/customer-data-platform-cdp)

[Browse SMS Marketing Themes](/categories/sms-marketing/themes)

 ![Alanna Iwuh](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alanna Iwuh")
A

Researched and written by [Alanna&nbsp;Iwuh](https://research.g2.com/insights/author/alanna-iwuh)

Updated July 14, 2026

SMS marketing software, also known as text message marketing, helps companies plan and execute mobile-focused marketing campaigns by sending targeted, permission-based SMS and MMS messages to customers and prospects. These tools support personalized outreach, bulk messaging, and two-way messaging to drive customer engagement and loyalty.

SMS marketing software often functions within broader omnichannel journey orchestration, using customer data to deliver coordinated and personalized customer experiences. Modern platforms leverage AI for content generation, predictive send-time optimization, behavioral segmentation, and can work with [conversational marketing software](https://www.g2.com/categories/conversational-marketing) to enable businesses to engage customers through personalized two-way messaging and automated responses.

### Core capabilities of SMS marketing software

To qualify for inclusion in the SMS Marketing category, a product must:

- Reach mobile users via SMS messaging
- Provide an opt-in opportunity for new subscribers
- Track interaction data related to each SMS campaign
- Provide analytics or insights into SMS marketing efforts

### Common use cases for SMS marketing software

- Sending promotional messages, discounts, and limited-time offers to drive immediate customer action
- Running bulk outreach campaigns to announce product launches, seasonal sales, or important updates
- Delivering personalized reminders for appointments, reservations, renewals, or order pickups
- Supporting two-way customer communication for inquiries, feedback collection, and service interactions
- Sending transactional alerts such as order confirmations, shipping updates, and payment notifications
- Managing subscriber lists, opt-ins, and segmented audience groups for targeted messaging
- Conducting quick surveys, polls, and SMS-based engagement activities to gather customer insights
- Enhancing omnichannel marketing strategies by complementing email, social, and push notifications with timely text outreach
- Re-engaging inactive customers through personalized follow-up messages or win-back campaigns

### How SMS marketing software differs from other tools

SMS marketing software focuses specifically on mobile messaging, enabling marketers to deliver timely, personalized texts at scale and support digital promotions such as polls, coupons, and surveys. While many tools integrate through APIs or appear as features within platforms like [marketing automation software](https://www.g2.com/categories/marketing-automation) or [email marketing software](https://www.g2.com/categories/email-marketing), businesses needing deeper mobile engagement may also consider mobile communication channels such as [WhatsApp marketing software](https://www.g2.com/categories/whatsapp-marketing), [RCS business messaging software](https://www.g2.com/categories/rcs-business-messaging), [push notification software](https://www.g2.com/categories/push-notification), and [mobile marketing software](https://www.g2.com/categories/mobile-marketing).

Show More

* * *

## How Do You Choose the Right SMS Marketing Software?

### What You Should Know About SMS Marketing Software

### SMS Marketing Software buying insights at a glance

[SMS marketing software](https://www.g2.com/categories/sms-marketing) enables businesses to reach customers directly through text messaging, making it one of the most immediate and high-engagement communication channels available today. As attention spans shrink and inboxes become more crowded, I’ve seen sms marketing platforms evolve into a critical part of modern marketing strategies. The best sms marketing software helps teams automate campaigns, segment audiences, and deliver timely, personalized messages that drive conversions and customer engagement. ([Source 1](https://www.g2.com/categories/sms-marketing))

In practice, businesses use sms marketing solutions for promotional campaigns, transactional alerts, appointment reminders, and customer support follow-ups. I consistently see companies adopt sms marketing software to increase response rates, improve customer communication, and create more direct engagement compared to email or social channels. As organizations scale, the best sms marketing software becomes less about sending messages and more about orchestrating multi-touch customer journeys across channels.

Buyers evaluating sms marketing platforms tend to focus on deliverability, automation capabilities, and ease of campaign management. Across the category, usability and speed to launch are key differentiators. Pricing typically depends on message volume, contact lists, and feature access, with many sms marketing companies offering usage-based or tiered pricing models.

Pricing for SMS marketing software is typically based on message volume or credits used, with many platforms offering usage-based or tiered pricing models. Costs tend to increase as businesses adopt more advanced features like automation workflows, audience segmentation, and integrations with other systems. As a result, buyers often evaluate scalability carefully, especially as contact lists expand and campaign frequency increases over time.

#### Top 5 FAQs from software buyers:

- What is the best sms marketing software for high-volume campaigns?
- How do sms marketing platforms handle compliance and opt-in management?
- Which sms marketing solutions integrate with CRM and ecommerce tools?
- How quickly can I launch campaigns using sms marketing software?
- What features define the best sms marketing software for personalization?

G2’s top-rated SMS marketing software, based on verified reviews, includes [Attentive](https://www.g2.com/products/attentive/reviews), [Klaviyo SMS](https://www.g2.com/products/klaviyo/reviews), [EZ Texting](https://www.g2.com/products/ez-texting/reviews), and [BirdEye](https://www.g2.com/products/birdeye/reviews).

### What are the top-reviewed SMS Marketing Software on G2?

These are 5 of the top-reviewed sms marketing software:

- [**Attentive**](https://www.g2.com/products/attentive/reviews)
- Number of Reviews: 1,275
- Satisfaction: 99
- Market Presence: 95
- G2 Score: 97
- [**Klaviyo**](https://www.g2.com/products/klaviyo/reviews)
- Number of Reviews: 1,298
- Satisfaction: 50
- Market Presence: 94
- G2 Score: 72
- [**EZ Texting**](https://www.g2.com/products/ez-texting/reviews)
- Number of Reviews: 725
- Satisfaction: 77
- Market Presence: 67
- G2 Score: 72
- [**BirdEye**](https://www.g2.com/products/birdeye/reviews)
- Number of Reviews: 3,900
- Satisfaction: 82
- Market Presence: 88
- G2 Score: 85
- [**Podium**](https://www.g2.com/products/podium/reviews)
- Number of Reviews: 2,066
- Satisfaction: 79
- Market Presence: 95
- G2 Score: 87

Satisfaction score reflects how happy users are with a product, based on multiple experience factors beyond star ratings. ([Source 2](https://www.g2.com/reports))

Market Presence score reflects a product’s reach and scale in the market using a combination of adoption and company data. ([Source 2](https://www.g2.com/reports))

G2 Score is the overall score used to rank products within the category, calculated from Satisfaction and Market Presence. ([Source 2](https://www.g2.com/reports))

### What I Often See in SMS Marketing Software

**Feedback Pros: What Users Consistently Appreciate**

**Easy campaign setup with intuitive dashboards and message scheduling workflows**

- _“What’s not to love? The ease of use in the drag-and-drop editor makes my weekly newsletters super easy to build. We use Klaviyo multiple times a week to check our revenue attribution and tweak our flows.Its also was easy to implement it with our current workflow. It integrates well with everything from our Shopify store to even Canva! I was worried the number of features would be overwhelming, but the UI is clean enough that you don't get lost. Plus, whenever I’ve hit a snag, customer support has been quick to point me in the right direction. Worth every penny for a growing brand.” -_ [_Angela W_](https://www.g2.com/products/klaviyo/reviews/klaviyo-review-12466313)_. Klaviyo Review_

**High message delivery rates with reliable real time customer engagement tracking**

- _“Working alongside our Customer Success Manager is an absolute pleasure. The team is extremely knowledgeable, helpful, and supportive, and they’re willing to do whatever it takes to help ensure our SMS Marketing program is successful. We also have clear, transparent conversations about product development and enhancements, including platform features as well as improvements that are specific to our program. They are a leader in the SMS industry and have provided great insight as it pertains to iOS26 privacy updates; leading to sustainable delivery and engagement rates. We also will begin using RCS Business Messaging thanks to the team's innovative updates.” -_ [_Isabella C_](https://www.g2.com/products/attentive/reviews/attentive-review-11207229)_. Attentive Review_

**Seamless integrations with crm ecommerce platforms streamline marketing automation processes**

- _“What I like most about Klaviyo is how well it connects with the rest of an e-commerce stack, especially Shopify. The integration is seamless, and it pulls in customer behavior, purchase history, and engagement data automatically. That consolidated data makes it much easier to build meaningful segments and customer journeys. The platform itself is also very intuitive. Building campaigns and automated flows is straightforward, and the flow library gives you frameworks to work with so you can quickly customize for your brand. On top of that, Klaviyo’s revenue attribution and analytics make it very clear what your emails and flows are generating, which helps you understand exactly how email is impacting store revenue.” -_ [_Dorothy N_](https://www.g2.com/products/klaviyo/reviews/klaviyo-review-12464160)_. Klaviyo Review_

**Cons: Where Many Platforms Fall Short**

**Limited message customization options restrict advanced segmentation and personalization capabilities**

- _“...Entry-level plans may have strict bulk messaging limits (such as 250 per month) with no rollover for unused credits, which can be frustrating for businesses running monthly marketing campaigns. Many reviews highlight a significant drop in support quality after the initial onboarding phase, citing long wait times to reach a human and a lack of accountability when technical issues arise. Some users were disappointed to find a lack of Yelp integration or that certain promised CRM integrations were slower or more difficult to set up than expected.” -_ [_Murgan_](https://www.g2.com/products/podium/reviews/podium-review-12192861)_. Podium Review_

**Pricing structures become expensive quickly with high volume messaging campaigns**

- _“One downside of Klaviyo is the pricing structure. You’re typically paying based on the number of active profiles in your account and your email sending volume, which can add up quickly as your list grows.”_ - [Dorothy N](https://www.g2.com/products/klaviyo/reviews/klaviyo-review-12464160). Klaviyo Review

**Occasional delays or delivery inconsistencies impact time sensitive campaign performance**

- _“What I haven't figured out how to fix yet is to send a text to known good numbers that keep bouncing (5-7x) I was once one of the bounced #s that came up when I sent out a campaign text. Somehow, about 30% of the 124 contacts I sent a text to bounced. Sent a ticket and still havent heard back.” -_ [_Lloyd A_](https://www.g2.com/products/ez-texting/reviews/ez-texting-review-11839305)_. EZ Texting Review_

### My Expert Takeaway on SMS Marketing Software in 2026

What stands out to me is how sms marketing software is increasingly being used as a core engagement channel, not just a supplemental tool. High-performing teams treat sms marketing platforms as part of a broader customer communication strategy, integrating them with email, CRM systems, and ecommerce platforms to create cohesive customer journeys.

The teams that get the most value from sms marketing solutions are those that lean into automation and segmentation. Instead of sending one-off campaigns, they build triggered workflows based on customer behavior, lifecycle stage, or purchase history. This is where the best sms marketing software clearly separates itself from more basic tools.

I also see strong adoption in industries like ecommerce, retail, and local services, where real-time communication drives immediate action. These teams prioritize fast campaign execution, reliable delivery, and clear performance tracking.

The best sms marketing software stands out when it combines speed, automation, and personalization. It is not just about sending messages. It is about creating timely, relevant interactions that drive engagement and revenue at scale.

### SMS Marketing Software FAQs

#### What is the best SMS marketing software for small businesses?

Small businesses typically prioritize ease of use, affordability, and quick setup. These platforms are commonly favored:

- [EZ Texting](https://www.g2.com/products/ez-texting/reviews) – Simple interface with fast campaign setup and strong core features.
- [SimpleTexting](https://www.g2.com/products/simpletexting/reviews) – Easy-to-use platform with solid customer support and scalability.
- [TextMagic](https://www.g2.com/products/textmagic/reviews) – Flexible pay-as-you-go pricing ideal for smaller teams.

#### What is the most reliable SMS marketing platform for retailers?

Retailers need high deliverability, segmentation, and real-time engagement. These platforms are often used in retail environments:

- [Attentive](https://www.g2.com/products/attentive/reviews) – Built for ecommerce with strong personalization and campaign performance.
- [Klaviyo SMS](https://www.g2.com/products/klaviyo/reviews) – Deep integration with ecommerce platforms and customer data.
- [Postscript](https://www.g2.com/products/postscript/reviews) – Designed specifically for Shopify stores with strong automation flows.

#### What is the best SMS marketing service with automation features?

Automation is key for scaling campaigns and customer journeys. These tools are known for strong automation capabilities:

- [Klaviyo SMS](https://www.g2.com/products/klaviyo/reviews) – Advanced segmentation and automated lifecycle messaging.
- [Attentive](https://www.g2.com/products/attentive/reviews) – Behavioral triggers and personalized messaging at scale.
- [Postscript](https://www.g2.com/products/postscript/reviews) – Automated flows tailored for ecommerce use cases.

#### What are the benefits of SMS marketing software?

SMS marketing software allows businesses to communicate directly with customers in real time, often resulting in higher open and response rates compared to other channels. It helps teams automate campaigns, send time-sensitive alerts, and personalize messaging based on customer behavior. SMS marketing platforms also improve engagement by reaching customers on devices they check frequently, making it an effective channel for promotions, reminders, and transactional updates.

#### Which software combines email and SMS marketing?

Some platforms combine both email and SMS to support multi-channel campaigns. These tools are commonly used for that purpose:

- [Klaviyo](https://www.g2.com/products/klaviyo/reviews) – Strong combined email and SMS marketing with unified customer data.
- [HubSpot](https://www.g2.com/products/hubspot-marketing-hub/reviews) – Offers integrated marketing automation across email, SMS, and CRM.
- [Omnisend](https://www.g2.com/products/omnisend/reviews) – Built for ecommerce with combined email and SMS workflows.

### Sources

1. [G2 category](https://www.g2.com/categories/sms-marketing) definition and inclusion criteria for SMS Marketing Software
2. [G2 Research Scoring Methodologies](https://documentation.g2.com/docs/research-scoring-methodologies?_gl=1*rm4vvy*_gcl_au*Mzc5OTIzMzA5LjE3NzEyNDk4ODQuODE3MDU4MTE5LjE3NzE3OTA0MzAuMTc3MTc5MDQyOQ..*_ga*NzY1MDU0NjE3LjE3NjM0NzQ3ODM.*_ga_MFZ5NDXZ5F*czE3NzI0ODg3NTckbzE2MSRnMSR0MTc3MjQ5MDQ3MCRqNjAkbDAkaDA.)(Satisfaction, Market Presence, and G2 Score definitions).

**Researched by:** [Alanna Iwuh](https://research.g2.com/insights/author/alanna-iwuh?_gl=1*nvv7gy*_gcl_au*Mzc5OTIzMzA5LjE3NzEyNDk4ODQuNzU1ODM0NTYzLjE3NzM4NDEyNzQuMTc3Mzg0MTI3Mw..*_ga*NzY1MDU0NjE3LjE3NjM0NzQ3ODM.*_ga_MFZ5NDXZ5F*czE3NzM4NTI0NjYkbzE5NCRnMSR0MTc3Mzg1NDE0MyRqNTgkbDAkaDA.)

**Last Updated on:** March 19, 2026