TextRequest has been an excellent platform for communication with both prospective and existing customers as well as employees. We use it daily for almost all communications - giving time updates, confirming appointments, setting up interviews, sending marketing text messages to prospective clients, etc. I would go so far as to say it is the most important tool we use. Each staff member has their own account so it's easy to tell who has handled/communicated with whom. We also recently discovered that you can tag contacts with different tags or add them to groups so that users can sort/filter their view for only contacts related to their office, which is awesome. Review collected by and hosted on G2.com.

I still would prefer if they allowed you to use the brackets to put names in so that we can copy/paste messages to make things quicker. The templates are easy enough to use, however, it was just slightly faster to type "Hi [First Name], your clean is on X day at X time" and copy paste that message to multiple different people and have it automatically send that contact's name when the message was sent. TextRequest works slightly differently. When you create a template or type a message to someone and use the bracket list to put a name in, it automatically enters their name in the text BEFORE sending, so you are unable to then copy/paste that message to another person without sending the wrong name. Likewise, if you were to use my previously mentioned method (typing " [First Name] " and send it - the customer would receive a message that says Hi [First Name], not their actual name. Review collected by and hosted on G2.com.