![Jacqui B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jacqui B.") JB Jacqui B. Head Of Administration Small-Business (50 or fewer emp.) 12/8/2023 "The best alternative to ZipWhip" 5/5 What do you like best about Text Request? TextRequest has been an excellent platform for communication with both prospective and existing customers as well as employees. We use it daily for almost all communications - giving time updates, confirming appointments, setting up interviews, sending marketing text messages to prospective clients, etc. I would go so far as to say it is the most important tool we use. Each staff member has their own account so it's easy to tell who has handled/communicated with whom. We also recently discovered that you can tag contacts with different tags or add them to groups so that users can sort/filter their view for only contacts related to their office, which is awesome. Review collected by and hosted on G2.com. What do you dislike about Text Request? I still would prefer if they allowed you to use the brackets to put names in so that we can copy/paste messages to make things quicker. The templates are easy enough to use, however, it was just slightly faster to type "Hi [First Name], your clean is on X day at X time" and copy paste that message to multiple different people and have it automatically send that contact's name when the message was sent. TextRequest works slightly differently. When you create a template or type a message to someone and use the bracket list to put a name in, it automatically enters their name in the text BEFORE sending, so you are unable to then copy/paste that message to another person without sending the wrong name. Likewise, if you were to use my previously mentioned method (typing " [First Name] " and send it - the customer would receive a message that says Hi [First Name], not their actual name. Review collected by and hosted on G2.com. What problems is Text Request solving and how is that benefiting you? We've streamlined several of our procedures using texting vs. calling in our business. It is much faster to communicate with customers whether for confirming appointments or for marketing purposes by text than via phone call. Review collected by and hosted on G2.com. Show More Response from Ramey Miller of Text Request [Editedit](https://www.g2.com/survey_responses/text-request-review-8982757/official_response/edit) Jacqui, thank you so much for taking the time to leave this detailed review. Happy to hear that the transition was from ZipWhip to Text Request went smoothly. I have let the product team know about your dislike. Please do not hesitate to reach out if you ever have any questions: success@textrequest.com Rating Updated (6/15/2026) Current UserValidated ReviewerIncentivizedSource: Seller invite See what 955 reviewers think of Text Request 4.6 out of 5 ยท Verified reviews from real users [ Read all reviews ](https://www.g2.com/products/text-request/reviews)