![Felipe C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Felipe C.")
FC

Felipe C.

Lead Analyst

Mid-Market (51-1000 emp.)

5/18/2026

"Streamlined Client Interaction with Robust Automation"

5/5

What do you like best about Manychat?

I like how you can integrate Manychat with your social media account. Especially if you have some influence, you can automate certain processes like when a user comments asking for more information or details on your post. Managing these interactions becomes easier as I can create automations and trigger them depending on the workflow we use, which is very user-friendly for first-time users, beginners, and intermediate users. It really helps create workflows that follow specific instructions based on business needs. For example, if a user comments 'interested,' Manychat would trigger and send a DM to that user, maybe asking them to fill out a form to schedule a consultation with our business. Manychat also captures keywords and automatically sends users to the appropriate department depending on their requests, this was integrated with Claude API, which is valuable because we receive many requests on platforms like Instagram. If the request comes from a non-client, we automatically send a consultation link for them to have the initial free consultation with us. Review collected by and hosted on G2.com.

What do you dislike about Manychat?

I think that sometimes, let's say, a user has a private profile and this specific user demonstrate an interest in our service and commented interested in our post. So in this case, Manychat's not able to automate that process as send a DM to the user because the profile is private. For some reason, this automatically makes a process inefficient. At first, I had a little bit difficulty understanding everything. Maybe we could have some Manychat could host some more webinars for intermediate advanced users. Review collected by and hosted on G2.com.

What problems is Manychat solving and how is that benefiting you?

I use Manychat for client and prospect routing, capturing interest on Instagram and automatically sending users to the right department or a consultation link. Review collected by and hosted on G2.com.

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