TrueDialog Reviews & Product Details

I like best about TrueDialog is its simplicity and reliability in SMS marketing. The platform is very user-friendly, making it easy to set up campaigns, manage contacts, and track performance without a steep learning curve. It also offers strong Salesforce integration, which is extremely helpful for syncing data and automating communication. Review collected by and hosted on G2.com.

One downside of TrueDialog is that its pricing can become expensive, particularly for small businesses or companies sending high volumes of messages. While it handles core SMS marketing effectively, some users feel that its automation, segmentation, and multi-channel capabilities are not as advanced as those of other marketing platforms. Review collected by and hosted on G2.com.

What I like best about TrueDialog is its focus on compliant, large-scale SMS messaging for businesses. The platform makes it easy to manage 10DLC registration, carrier compliance, and deliverability, which is often the most complex part of business texting. Review collected by and hosted on G2.com.

One potential drawback of TrueDialog is that its interface can feel more functional than modern compared to some newer SMS marketing platforms. While it’s powerful and reliable, the user experience could be more intuitive for first-time users. Review collected by and hosted on G2.com.

I really appreciate being able to connect with students through text messages. They often ignore or don't reply to voicemails and emails, but texting usually gets a quick response. I use TrueDialog nearly every day, and it has greatly decreased the number of emails and phone calls I have to make each week. Another feature I enjoy is that each student has their own conversation thread, which makes it easy for me to quickly review our previous discussions. Review collected by and hosted on G2.com.

There isn’t much I dislike about TrueDialog! The only issue I’ve encountered is that I sometimes don’t notice when I’ve received a response until I return to the program. It might be helpful to have a daily digest or some kind of notification for replies to texts I’ve sent. Review collected by and hosted on G2.com.

I really appreciate the ability to send mass texts and to look back at messages that have already been sent. This feature is excellent for keeping records and helps ensure consistency in communication. Review collected by and hosted on G2.com.

I have encountered several problems when uploading populations and making sure that every individual in my group receives a text. While the error report is helpful, I still face the issue of some numbers not appearing in the error report but also not receiving any texts. Usually, between one and five numbers are missed, which makes it difficult to guarantee accuracy. Review collected by and hosted on G2.com.

I like the simple layout of trueDialog and having all my conversations available, which helps me stay organized. Being able to input contact info immediately is really handy. It allows for quick communication, limiting how many calls I need to make each day, which is really nice. I deal with a high volume of potential students daily, so being able to go back to these texts when needed is crucial. The setup was very easy; it only took a quick meeting with IT, and getting started was straightforward. Review collected by and hosted on G2.com.

Sometimes we get a connection error and I don't have access to my trueDialog. I am not sure if that is a trueDialog problem or a problem with our institution's connection though. Review collected by and hosted on G2.com.

I like trueDialog for its simplicity and speed. The platform is easy to use, allowing us to create and send messages without requiring a technical setup, and everything is organized in one place. It's great that messages are sent instantly and customers can reply in real-time. The initial setup was seamless, especially with the native CRM integrations and the automated 10DLC registration process. Review collected by and hosted on G2.com.

Some areas of improvement are more advanced automation options and deeper analytics of customer insights. Review collected by and hosted on G2.com.

I use trueDialog as my primary business SMS platform to communicate quickly and efficiently with customers and prospects. I think its easy-to-use interface stands out the most. I value the automation and workflows since they help a lot in automating appointment scheduling and reduce repetitive tasks to ensure timely communication without manual effort. The initial setup was very easy to navigate. Review collected by and hosted on G2.com.

Integration is one aspect which does have room for improvement. Real-time syncing and better logging in CRMs would be helpful. Review collected by and hosted on G2.com.

I use trueDialog as a reliable SMS communication platform. I like how simple and reliable it is, and it's easy to set up and use. It handles higher volumes smoothly without sacrificing deliverability or performance, which directly improves both efficiency and results. I also appreciate integrating trueDialog with CRM and marketing automation tools, allowing data to sync. Review collected by and hosted on G2.com.

Adding more advanced options and optimizing the dashboard would be helpful. Review collected by and hosted on G2.com.

This software solves the issue of having to manually message hundreds of individuals separately. It makes it easy to mass-contact individuals within our organization as well as schedule timed delivery of messages. Review collected by and hosted on G2.com.

There is a steep learning curve for new users of the program. It can be difficult to approach without comprehensive instruction. Review collected by and hosted on G2.com.

I used trueDialog, and it was really good for messaging. It's a great tool to send text messages, especially for mass business texting. I find it very efficient and user-friendly, which makes it easy for me to use. The setup process was pretty easy, and the installation was straightforward. The app is really good overall. Review collected by and hosted on G2.com.

It's not very well known among other businesses, so maybe improve the marketing of trueDialog. Review collected by and hosted on G2.com.