TrueDialog Reviews & Product Details

TrueDialog is a sophisticated business SMS solution designed to facilitate targeted text messaging, enabling organizations to forge meaningful connections with both prospects and customers at scale. This platform is tailored for businesses of all sizes, providing the tools necessary to engage effectively through SMS communication. With its robust feature set and user-friendly interface, TrueDialog stands out as a trusted resource for companies looking to enhance their customer engagement strategies. The platform caters to a diverse range of industries, including hospitality, education, sports, and retail, making it an ideal choice for sales, marketing, customer success, and employee engagement teams. TrueDialog’s capabilities are particularly beneficial for organizations that require both one-on-one communication and the ability to execute large-scale text messaging campaigns. By utilizing TrueDialog, businesses can streamline their communication processes, ensuring that messages reach their intended audience promptly and effectively. Key features of TrueDialog include integration with popular applications such as Salesforce, HubSpot, Microsoft Dynamics 365, and Marketo, allowing users to manage their messaging efforts seamlessly within their existing workflows. The platform supports various messaging formats, including two-way texts, bulk messaging, and the ability to send multimedia content such as images and documents. This versatility ensures that businesses can tailor their communications to meet the specific needs of their audience, whether for promotional campaigns or customer service interactions. TrueDialog also offers advanced tools to enhance message delivery and compliance. The TrueDelivery scoring tool provides insights into text deliverability, while the automated 10DLC process simplifies compliance with carrier regulations. Additionally, the platform features a URL shortener, single opt-in management, and easy opt-out compliance, ensuring that businesses can maintain effective communication while adhering to industry standards. With unlimited contacts and bulk upload capabilities, users can efficiently manage their messaging lists without constraints. The emphasis on transparent pricing and direct carrier relationships further distinguishes TrueDialog in the SMS solutions market. By eliminating carrier fee mark-ups, businesses can budget more effectively for their messaging needs. Coupled with award-winning customer support, TrueDialog positions itself as a reliable partner for organizations seeking to leverage SMS technology to enhance their customer engagement and drive business success.

Product Website

Seller

TrueDialog

Discussions

TrueDialog Community

Languages Supported

English

Overview by

Amanda McGuckin Hager

Pricing

Pricing provided by TrueDialog.

Small Business

Starting at $99.00

View More Pricing Information

TrueDialog Integrations

(12)

Verified by TrueDialog

TrueDialog Media

TrueDialog Demo - TrueDelivery, an SMS deliverability tool

Understand if your texts will get caught in the carrier's spam filters with TrueDelivery. Increase the likelihood of delivered messages for best campaign performance

Introduction to TrueDialog SMS Marketing Platform

TrueDialog's Native Hubspot Application

TrueDialog's Native Salesforce Sales Cloud Application

TrueDialog's Native Salesforce Marketing Cloud Application

TrueDialog's Native Microsoft Dynamics 365 Application

Official Downloads

(4)

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Brazilian Professionals SMS TrueDelivery Case Study

LCO Financial Direct Lenders SMS Case Study

TrueDialog Reviews (143)

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Laura D.

Financial Aid Officer

Enterprise (> 1000 emp.)

10/23/2025

"TrueDialog Streamlines Student Communication, Needs Better Reply Notifications"

5/5

What do you like best about TrueDialog?

I really appreciate being able to connect with students through text messages. They often ignore or don't reply to voicemails and emails, but texting usually gets a quick response. I use TrueDialog nearly every day, and it has greatly decreased the number of emails and phone calls I have to make each week. Another feature I enjoy is that each student has their own conversation thread, which makes it easy for me to quickly review our previous discussions. Review collected by and hosted on G2.com.

What do you dislike about TrueDialog?

There isn’t much I dislike about TrueDialog! The only issue I’ve encountered is that I sometimes don’t notice when I’ve received a response until I return to the program. It might be helpful to have a daily digest or some kind of notification for replies to texts I’ve sent. Review collected by and hosted on G2.com.

What problems is TrueDialog solving and how is that benefiting you?

TrueDialog enables me to contact my students instantly, so my messages don't get lost at the bottom of their inboxes. I can easily inform them if something is needed or has been received, ask them to stop by my office while they're on campus, and respond quickly to their questions. Overall, it really simplifies my workday. Review collected by and hosted on G2.com.

Melissa O.

Student Account Specialist

Mid-Market (51-1000 emp.)

10/15/2025

"Great for Mass Texting and Record-Keeping, but Issues with Message Delivery"

2.5/5

What do you like best about TrueDialog?

I really appreciate the ability to send mass texts and to look back at messages that have already been sent. This feature is excellent for keeping records and helps ensure consistency in communication. Review collected by and hosted on G2.com.

What do you dislike about TrueDialog?

I have encountered several problems when uploading populations and making sure that every individual in my group receives a text. While the error report is helpful, I still face the issue of some numbers not appearing in the error report but also not receiving any texts. Usually, between one and five numbers are missed, which makes it difficult to guarantee accuracy. Review collected by and hosted on G2.com.

What problems is TrueDialog solving and how is that benefiting you?

We use TrueDialog to send past due balance notifications to students. This platform enables us to efficiently send mass text messages to a large group of students, saving us the time and effort it would take to call each student individually. Texting is also a preferred method of communication for younger students, so we know our messages are typically being seen. Review collected by and hosted on G2.com.

Kendall A.

1/6/2026

"Effortless Student Communication & Organization"

4.5/5

What do you like best about TrueDialog?

I like the simple layout of trueDialog and having all my conversations available, which helps me stay organized. Being able to input contact info immediately is really handy. It allows for quick communication, limiting how many calls I need to make each day, which is really nice. I deal with a high volume of potential students daily, so being able to go back to these texts when needed is crucial. The setup was very easy; it only took a quick meeting with IT, and getting started was straightforward. Review collected by and hosted on G2.com.

What do you dislike about TrueDialog?

Sometimes we get a connection error and I don't have access to my trueDialog. I am not sure if that is a trueDialog problem or a problem with our institution's connection though. Review collected by and hosted on G2.com.

Carolyn H.

Success Specialist

Higher Education

Mid-Market (51-1000 emp.)

1/13/2026

"Wonderful software for mass communication but could benefit from more approachable interface."

4/5

What do you like best about TrueDialog?

This software solves the issue of having to manually message hundreds of individuals separately. It makes it easy to mass-contact individuals within our organization as well as schedule timed delivery of messages. Review collected by and hosted on G2.com.

What do you dislike about TrueDialog?

There is a steep learning curve for new users of the program. It can be difficult to approach without comprehensive instruction. Review collected by and hosted on G2.com.

Carmalita J.

Financial aid advisor

Mid-Market (51-1000 emp.)

10/23/2025

"Fast Texting and Easy to Use—Absolutely Love It!"

4/5

What do you like best about TrueDialog?

Ease of use: I like how simple and intuitive the platform is.

Customer support: Their customer service is responsive and helpful.

Features: I appreciate the ability to manage mass and two-way texting in one place.

Reliability: Messages are delivered quickly and consistently. Review collected by and hosted on G2.com.

What do you dislike about TrueDialog?

The user interface could be a bit more intuitive.

Sometimes message delivery takes longer than expected Review collected by and hosted on G2.com.

What problems is TrueDialog solving and how is that benefiting you?

TrueDialog helps us communicate with customers faster and more reliably, which saves time and improves our response rate. It allows us to easily reach large groups by text while still maintaining personalized two-way conversations, which helps improve customer satisfaction. Before using TrueDialog, managing text communication was disorganized. Now everything is centralized, making it easier to track and manage messages. Review collected by and hosted on G2.com.

Saima R.

10/23/2025

"Easy Communication, Immediate Connection"

5/5

What do you like best about TrueDialog?

I really appreciate trueDialog for being incredibly useful in staying connected with students. It has been a significant tool for me in efficiently communicating crucial information, such as notifying them to pick up their checks or reminding them to meet for bookkeeping matters. The technology is remarkably helpful because it ensures immediate communication, allowing students to receive and respond to messages promptly. What stands out is its ease of use; setting it up was straightforward, and navigating through its features is effortless. The contact hub feature is particularly invaluable, as it allows me to quickly locate students by entering their student ID, facilitating seamless connection. Its convenience plays a critical role in my decision to continue using it, and I find it so beneficial that I would rate my likelihood of recommending it to others a solid ten out of ten. Review collected by and hosted on G2.com.

What do you dislike about TrueDialog?

Nothing Review collected by and hosted on G2.com.

Mark H.

10/21/2025

"Boosts Efficiency with Zero Hassle"

5/5

What do you like best about TrueDialog?

I appreciate that setting up trueDialog was pretty easy, which made the transition smooth and seamless. This ease of setup helped in quickly adopting the software without much hassle. I also value how trueDialog has made my work more proficient and allows me to get things done quicker, enhancing my overall productivity. The good lead functionality is another feature I find useful, as it potentially aids in better management and organization of prospective clients or tasks. Additionally, trueDialog's effectiveness is noteworthy, as it consistently delivers the desired outcomes, which reinforces my decision to continue using it. The service is so effective and satisfying that I wouldn't change anything about it. Furthermore, I am so pleased with the software that I would highly recommend it to others, rating it a perfect score of 10 out of 10. Review collected by and hosted on G2.com.

What do you dislike about TrueDialog?

Nothing Review collected by and hosted on G2.com.

Verified User in Higher Education

Enterprise (> 1000 emp.)

1/6/2026

"Promising Platform, But UX Needs Refinement"

3.5/5

What do you like best about TrueDialog?

I like the simplicity of the platform and appreciate the immediate support provided when we submit an issue. Review collected by and hosted on G2.com.

What do you dislike about TrueDialog?

Because it still seems the platform is in its early stages, there are some nuanced UX that could benefit from improvement such as not being able to duplicate a certain property value when creating a contact list. Review collected by and hosted on G2.com.

What problems is TrueDialog solving and how is that benefiting you?

We needed a way to integrate texting into our funnel for lead gen so this has helped us with being able to grab the attention of leads at certain touch points. We also were able to do drop campaigns that helped us promote certain activities and bolster our brand awareness to ensure we are top of mind. Review collected by and hosted on G2.com.

Sathish S.

Chief Digital Officer (CDO) - Group IT

Mid-Market (51-1000 emp.)

10/16/2025

"Unbeatable Value: 47% Boost in Purchases with Cost-Effective SMS Campaigns"

4.5/5

What do you like best about TrueDialog?

Unbeatable Value. Proven Results. Our SMS Campaigns Drove a 47% Boost in Customer Purchases — All at a Better Price Than Leading Vendors Review collected by and hosted on G2.com.

What do you dislike about TrueDialog?

Campaigns launched via the TrueDialog API do not populate detailed metrics in the dashboard, limiting visibility into individual campaign performance Review collected by and hosted on G2.com.

What problems is TrueDialog solving and how is that benefiting you?

We experienced some initial challenges with Mass SMS Campaigns when using the TrueDialog API, but their team was quick to respond and resolved the issue effectively. Since then, we've been able to run high-volume SMS campaigns reliably and without interruption. The support and resolution process exceeded our expectations, and we're now able to scale our outreach confidently. TrueDialog has proven to be a solid and dependable platform for our messaging needs. Review collected by and hosted on G2.com.

Danielle B.

Financial Aid Aidvisor

Enterprise (> 1000 emp.)

10/21/2025

"Effortlessly Easy to Use—No Complaints!"

5/5

What do you like best about TrueDialog?

I really like how TrueDialog makes it simple to stay connected with students. It’s fast, organized, and allows for two-way communication, which helps me provide better support and follow up more effectively. Review collected by and hosted on G2.com.

What do you dislike about TrueDialog?

Overall, TrueDialog works really well. The only thing I’d like to see improved is a smoother interface for navigating message history or bulk messaging—it would make communication even more seamless. Review collected by and hosted on G2.com.