TrueDialog Reviews & Product Details

What I like most about TrueDialog is how easy it makes it to send out large text campaigns while still keeping things feeling personal. Features like contact segmentation and using fields like first names help us target the right people without it feeling like a generic message.

It’s also really helped speed up our workflow. We can get campaigns out quickly, which is huge in recruiting when timing matters. I also like that all responses come back into one place-it makes it much easier to manage conversations and follow up without things getting lost.

Another big plus is how reliable it is. Messages go out quickly, and we’ve seen strong response rates compared to other outreach methods. It’s been especially helpful for driving candidates to our career site and getting more engagement overall.

Overall, it’s been a really effective tool for helping us scale our outreach while still keeping that personal touch. Review collected by and hosted on G2.com.

One limitation I’ve noticed is with reporting-specifically the click reports. You have to apply your own conditional formatting to clearly identify contact-level data, which adds an extra step and can slow things down. Review collected by and hosted on G2.com.

I use trueDialog as a texting app to communicate in real time with my students. I like that I can access it on my phone and on my computer, which is very convenient for online learning and professors. It allows me to protect my personal space by creating a professional one for texting. trueDialog is a great tool for what we use it for, as it lets employees and staff use it on their personal devices, maintaining a good work/life balance and protecting our personal and business spaces. Review collected by and hosted on G2.com.

The phone app can be glitchy - although today, it has worked better. I also don't like that when I hit enter on my computer, it posts what I've been typing. I would rather click the icon for that. Review collected by and hosted on G2.com.

I like trueDialog because the platform is user-friendly and allows outreach to a large number of contacts simultaneously. It offers keyword capabilities and saved text templates that streamline communication. It's fairly easy to set up and learn how to use all the functionalities. The platform also allows us to communicate effectively with clinicians throughout Florida via mass text messaging, enabling them to conveniently respond and express interest, enhancing the efficiency of communication and significantly reducing delays associated with email correspondence. Review collected by and hosted on G2.com.

I think it would be helpful to have editable link names and more robust campaign reporting, including visibility into the contact's name in addition to the phone number when someone responds or clicks a link. Review collected by and hosted on G2.com.

I appreciate trueDialog's integration with HubSpot, which allows me to see all chat in one tab. It's really helpful when our salespeople call prospects because they can see the SMS thread. I also want to highlight the dedication of the support team, who help us a lot. Overall, it works fine for our needs. Review collected by and hosted on G2.com.

When I want to send SMS directly by using HubSpot, sometimes it doesn't work and I need to refresh. I feel the 2-way sync must be more efficient, like how when we send an email from Outlook it logs smoothly. Review collected by and hosted on G2.com.

I love the ability to keep track of the texts that we send as a team with trueDialog. It allows us to re-read old conversations, which is really helpful. The initial setup of trueDialog was very easy, making it simple to get started quickly. Review collected by and hosted on G2.com.

I wish there was an easier way to add contacts to our phone books. It would be helpful if there was an option to add the number as a contact when initially creating a message thread. Review collected by and hosted on G2.com.

I really appreciate being able to connect with students through text messages. They often ignore or don't reply to voicemails and emails, but texting usually gets a quick response. I use TrueDialog nearly every day, and it has greatly decreased the number of emails and phone calls I have to make each week. Another feature I enjoy is that each student has their own conversation thread, which makes it easy for me to quickly review our previous discussions. Review collected by and hosted on G2.com.

There isn’t much I dislike about TrueDialog! The only issue I’ve encountered is that I sometimes don’t notice when I’ve received a response until I return to the program. It might be helpful to have a daily digest or some kind of notification for replies to texts I’ve sent. Review collected by and hosted on G2.com.

I really appreciate the ability to send mass texts and to look back at messages that have already been sent. This feature is excellent for keeping records and helps ensure consistency in communication. Review collected by and hosted on G2.com.

I have encountered several problems when uploading populations and making sure that every individual in my group receives a text. While the error report is helpful, I still face the issue of some numbers not appearing in the error report but also not receiving any texts. Usually, between one and five numbers are missed, which makes it difficult to guarantee accuracy. Review collected by and hosted on G2.com.

I use trueDialog as my primary business SMS platform to communicate quickly and efficiently with customers and prospects. I think its easy-to-use interface stands out the most. I value the automation and workflows since they help a lot in automating appointment scheduling and reduce repetitive tasks to ensure timely communication without manual effort. The initial setup was very easy to navigate. Review collected by and hosted on G2.com.

Integration is one aspect which does have room for improvement. Real-time syncing and better logging in CRMs would be helpful. Review collected by and hosted on G2.com.

I like that trueDialog has a high message deliverability rate due to its direct carrier connections. This feature is very valuable in ensuring that my messages reach their intended audience effectively. Also, the initial setup was fast, which made it easy to start using the service right away. Review collected by and hosted on G2.com.

I think the user interface needs modernization. It should be more intuitive and visually appealing for easier navigation. Review collected by and hosted on G2.com.

I use trueDialog as a reliable SMS communication platform. I like how simple and reliable it is, and it's easy to set up and use. It handles higher volumes smoothly without sacrificing deliverability or performance, which directly improves both efficiency and results. I also appreciate integrating trueDialog with CRM and marketing automation tools, allowing data to sync. Review collected by and hosted on G2.com.

Adding more advanced options and optimizing the dashboard would be helpful. Review collected by and hosted on G2.com.