# Best Outbound Call Tracking Software for Small Business - Page 4

## How Many Outbound Call Tracking Software Products Does G2 Track?

**Total Products under this Category:** 184

### Category Stats (Jul 2026)

- **Average Rating:** 4.52/5 (↑0.01 vs Jun 2026) The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** MyOperator (+6.93%) - Among all products in this category, MyOperator recorded the largest rating increase compared to last month

_Last updated: July 27, 2026_

## How Does G2 Rank Outbound Call Tracking Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 119,800+ Authentic Reviews
- 184+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Outbound Call Tracking Software
 ![G2 Grid® for Outbound Call Tracking Software plotting products by satisfaction and market presence](https://www.g2.com/categories/outbound-call-tracking/grids.png?focus%5B%5D=6227&focus%5B%5D=129760&focus%5B%5D=3296&focus%5B%5D=87468&focus%5B%5D=1188166&focus%5B%5D=95230&focus%5B%5D=4872&focus%5B%5D=4215)

Highlighted products: HubSpot Sales Hub, Quo, Close, CloudTalk, Nooks, Ringover, Aircall, and Genesys Cloud CX.

Underlying data: [Grid® JSON](https://www.g2.com/categories/outbound-call-tracking/grids.json?focus%5B%5D=hubspot-sales-hub&focus%5B%5D=quo-quo&focus%5B%5D=close&focus%5B%5D=cloudtalk&focus%5B%5D=nooks&focus%5B%5D=ringover&focus%5B%5D=aircall&focus%5B%5D=genesys-cloud-cx&segment=small-business)

**Sponsored**

### Reevo

Reevo is the AI-native sales platform that runs prospecting, outreach, conversation intelligence, deal management, forecasting, and coaching on the full context of your business. Because every call, email, meeting, and deal update lives in a single memory, Reevo AI has a complete view of every account and can act on it – drafting follow-ups, updating the CRM, and flagging deal risk across the pipeline. Over time it learns how your team actually sells – your stages, signals, and patterns – and gets more accurate about your buyers. That shared memory also carries your team's knowledge, so new sellers ramp with the same account context and institutional know-how your top reps have, instead of rebuilding it from scratch. Layer Reevo over the tools you already use, or run it as your CRM and system of record out of the box. Because it works from one source of truth rather than partial views, your team spends less time on manual updates and makes decisions on the full picture.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=628&secure%5Bchosen_at%5D=2026-07-31T18%3A15%3A42Z&secure%5Bdisplayable_resource_id%5D=628&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=628&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1395075&secure%5Bresource_id%5D=628&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Foutbound-call-tracking%2Fsmall-business%3Fpage%3D4&secure%5Btoken%5D=11484f1d6472d6761aed8b04bd9149f9615973c1bc54136acf97fa79bfe9fa89&secure%5Burl%5D=https%3A%2F%2Freevo.ai%2Fsee-reevo-p1-b-g2%3Futm_source%3Dg2%26utm_medium%3Dreview_site%26utm_campaign%3Dg2_paid&secure%5Burl_type%5D=custom_url)

### [FlashRev](https://www.g2.com/products/flashrev/reviews)

FlashRev OS is a cutting-edge Agentic AI platform that enhances sales and customer experience (CX) by leveraging autonomous AI agents, omnichannel engagement, and hyper-personalized interactions. Our AI-powered solutions help businesses unlock 30% more conversions and achieve 25% higher customer retention while significantly reducing operational costs. Core Capabilities & Features - Unified GTM stack: FlashRev integrates multiple sales and outreach tools in one interface — from data enrichment, lead generation, outreach sequencing, to calling and engagement. - AI-driven prospecting & lead generation: It can generate high-quality lead lists using large B2B databases and data enrichment, help segment and prioritize leads, and perform real-time company research and analysis. - Omnichannel outreach: Supports outreach via multiple channels — email, phone (call), SMS / messaging / social — allowing companies to reach prospects in the way that works best. - Automated & high-volume calling: Through an “AI Parallel Dialer,” FlashRev can dial many contacts simultaneously (e.g. up to 10 at once), dramatically increasing outreach volume and improving connection rates. - Automated follow-up & messaging sequences: Once leads are identified, FlashRev can run outreach sequences — sending personalized emails or messages automatically, following up, and managing schedule/appointments. - CRM and CRM-stack integration: FlashRev integrates with existing CRM tools, enabling seamless workflow from lead generation to deal tracking.

**Average Rating:** 4.6/5.0

**Total Reviews:** 664

#### How Do G2 Users Rate FlashRev?

- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.2/10)
- **Personalization:** 8.4/10 (Category avg: 8.8/10)
- **Record Prospect Data:** 9.1/10 (Category avg: 8.8/10)
- **Information Locater:** 8.8/10 (Category avg: 8.7/10)

#### Who Is the Company Behind FlashRev?

- **Seller:** [FlashIntel](https://www.g2.com/sellers/flashintel)
- **Year Founded:** 2022
- **HQ Location:** San Francisco, CA
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=309633225bc85c31d78502734fbe8163357350c96b364dedf5c53503a43e4fdf&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmyflashcloud%2F&secure%5Burl_type%5D=linkedin_company_website)  
72 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Account Executive, Sr. BDR
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 56% Medium, 37% Small

#### What Do G2 Reviewers Say About FlashRev?

_AI-generated summary from verified user reviews_

##### Pros

- Users find FlashIntel to be **easy to use** , enhancing team management and streamlining sales processes effectively.
- Users praise FlashIntel for its **AI-driven simplicity** , enhancing team management and providing valuable market insights effortlessly.
- Users rave about the **efficient lead generation** of FlashIntel, praising its powerful features and data insights.
- Users value the **automation features** of FlashIntel, enhancing efficiency in lead generation and team management.
- Users value the **effective AI-driven sales intelligence** of FlashIntel, enhancing team monitoring and insightful decision-making.

##### Cons

- Users encounter **outdated data** issues that affect accuracy, though it's a common challenge with lead generation tools.
- Users experience **outdated information** with FlashIntel, leading to lost time and unreliable sales intelligence.
- Users experience **inaccurate data** occasionally, requiring extra effort to filter for the European market's specific needs.
- Users report **data inaccuracy** issues with FlashIntel, noting outdated information can hinder effective communication efforts.
- Users often face **data accuracy issues** with FlashIntel, as information can be outdated or inaccurate at times.

#### What Are Recent G2 Reviews of FlashRev?

**["Revolutionary Auto Dialer That 3x Boosts My Outbound Operations"](https://www.g2.com/survey_responses/flashrev-review-11220704)**

**Rating:** 5.0/5.0 stars

_— Anna k._

[Read full review](https://www.g2.com/survey_responses/flashrev-review-11220704)

**["Remarkable Sales Intelligence App, but Calls for Data Refinement"](https://www.g2.com/survey_responses/flashrev-review-11679329)**

**Rating:** 4.5/5.0 stars

_— Sunnysher H._

[Read full review](https://www.g2.com/survey_responses/flashrev-review-11679329)

### [iPlum](https://www.g2.com/products/iplum/reviews)

Trusted by over 50,000 businesses, iPlum is a secure communication platform built for professionals who need to stay compliant, mobile, and in control of their client interactions. With features like HIPAA-compliant texting, calling, voicemail, and admin controls— it gives healthcare providers, therapists, legal professionals, and financial teams the tools you need to communicate with confidence. With iPlum, you get more than a second phone line. All calls and messages are encrypted end-to-end, with built-in voicemail transcription, call recording, and secure data storage. Whether you're confirming appointments, coordinating care, or handling sensitive information, it ensures your communication stays private and compliant. What's more, we designed the product for modern teams and solo practitioners, Set business hours, auto-reply to missed texts, route calls using custom phone trees and extensions. All built to meet the demands of regulated industries. Whether you’re in healthcare, finance, or law, we can helps you streamline communication, protect client data, and stay compliant—without the complexity of legacy systems.

**Average Rating:** 4.3/5.0

**Total Reviews:** 201

#### How Do G2 Users Rate iPlum?

- **Has the product been a good partner in doing business?:** 8.2/10 (Category avg: 9.2/10)
- **Personalization:** 8.2/10 (Category avg: 8.8/10)
- **Record Prospect Data:** 7.5/10 (Category avg: 8.8/10)

#### Who Is the Company Behind iPlum?

- **Seller:** [iplum](https://www.g2.com/sellers/iplum)
- **Company Website:** iplum.com
- **Year Founded:** 2015
- **HQ Location:** Santa Clara, US
- **Twitter:** @iPlumApp  
104 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=57ed84f365e0b9424ae83426ceba145ef5e124d971b9fbe9181192b066e62229&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F9999628%2F&secure%5Burl_type%5D=linkedin_company_website)  
8 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Therapist, Owner
- **Top Industries:** Mental Health Care, Health, Wellness and Fitness
- **Company Size:** 94% Small, 6% Large

#### What Do G2 Reviewers Say About iPlum?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of iPlum, highlighting its user-friendly app and seamless call management.
- Users value the **HIPAA compliance** of iPlum, providing a secure option for their professional communication needs.
- Users value the **privacy and security** of iPlum, appreciating HIPAA compliance for safe communications in education.
- Users appreciate the **easy setup** of iPlum, finding it straightforward and user-friendly for their business needs.
- Users love the **convenient text messaging** features of iPlum, allowing seamless communication for their business.

##### Cons

- Users face **texting issues** due to delays and complicated processes for sending and receiving messages on iPlum.
- Users often face **call issues** with iPlum, including problems with ringing and transferring calls effectively.
- Users find the **complex processes** of iPlum frustrating, often delaying access to essential features and support resolution.
- Users find iPlum's interface **lack intuitive design** , facing numerous complications during basic tasks such as number approval.
- Users face **call functionality issues** with iPlum, experiencing problems with call pickup and contact transfer.

#### What Are Recent G2 Reviews of iPlum?

**["Dedicated Business Number & Quick Setup Professional Image, Better Work‑Life Balance"](https://www.g2.com/survey_responses/iplum-review-13053638)**

**Rating:** 5.0/5.0 stars

_— Leonardo R._

[Read full review](https://www.g2.com/survey_responses/iplum-review-13053638)

**["Flexible, Secure Business Communication for Remote Teams"](https://www.g2.com/survey_responses/iplum-review-12852734)**

**Rating:** 5.0/5.0 stars

_— Deanna W._

[Read full review](https://www.g2.com/survey_responses/iplum-review-12852734)

#### What Are G2 Users Discussing About iPlum?

- [What is iPlum used for?](https://www.g2.com/discussions/what-is-iplum-used-for)

### [Outreach](https://www.g2.com/products/outreach/reviews)

Outreach, founded in 2014, is the only complete AI Revenue Workflow Platform that helps sales leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. Outreach infuses agentic AI to power 100s of use cases across sales motions. From new logo prospecting to renewal and expansion, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Global organizations use Outreach to power their revenue teams, including SAP, Siemens, Snowflake, and Verizon to name a few. To learn more, please visit www.outreach.io.

**Average Rating:** 4.3/5.0

**Total Reviews:** 3,501

#### How Do G2 Users Rate Outreach?

- **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.2/10)
- **Personalization:** 8.6/10 (Category avg: 8.8/10)
- **Record Prospect Data:** 8.4/10 (Category avg: 8.8/10)
- **Information Locater:** 8.0/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Outreach?

- **Seller:** [Outreach](https://www.g2.com/sellers/outreach)
- **Company Website:** www.outreach.io
- **Year Founded:** 2014
- **HQ Location:** Seattle, WA
- **Twitter:** @outreach\_io  
7,689 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=96fd9e41d0efcce45c290948073fc1df5ce970cc44248d076c966828009869f4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3559595%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,609 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Account Executive, Sales Development Representative
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 59% Medium, 22% Large

#### What Do G2 Reviewers Say About Outreach?

_AI-generated summary from verified user reviews_

##### Pros

- Users enjoy the **ease of use** in Outreach, making follow-ups and tracking contacts extremely straightforward.
- Users love the **automation and sequencing capabilities** of Outreach, streamlining tasks and enhancing prospect communication effectively.
- Users appreciate how **easy organization and follow-up** with leads is, ensuring consistency and improved response rates.
- Users value the **intuitive user interface** and excellent integrations, enhancing their productivity and sales management while using Outreach.
- Users appreciate the **time-saving automation** of Outreach, streamlining engagement and enhancing overall productivity.

##### Cons

- Users experience **missing features** in Outreach, especially in analytics and automation capabilities, impacting efficiency and performance.
- Users find a noticeable **learning curve** with Outreach, making it challenging to master the tool effectively.
- Users find Outreach has **navigation difficulties** and requires extra training, complicating the prospect management process.
- Users feel that the **limited customization** in Outreach hinders their ability to create tailored reports effectively.
- Users experience frequent **integration issues** with Hubspot, affecting productivity and syncing reliability in Outreach.

#### What Are Recent G2 Reviews of Outreach?

**["Outreach Streamlines Multi-Channel Sequences and Follow-Ups Effortlessly"](https://www.g2.com/survey_responses/outreach-review-12365799)**

**Rating:** 5.0/5.0 stars

_— Silvina F._

[Read full review](https://www.g2.com/survey_responses/outreach-review-12365799)

**["Effortless Email Tracking and Workflow Optimization"](https://www.g2.com/survey_responses/outreach-review-13095207)**

**Rating:** 5.0/5.0 stars

_— Navdeep K._

[Read full review](https://www.g2.com/survey_responses/outreach-review-13095207)

### [Salesmsg](https://www.g2.com/products/salesmsg/reviews)

𝗦𝗮𝗹𝗲𝘀𝗺𝘀𝗴 𝗶𝘀 𝘁𝗵𝗲 𝗰𝗼𝗻𝘃𝗲𝗿𝘀𝗮𝘁𝗶𝗼𝗻 𝗽𝗹𝗮𝘁𝗳𝗼𝗿𝗺 𝘁𝗵𝗮𝘁 𝗺𝗮𝗸𝗲𝘀 𝗲𝘃𝗲𝗿𝘆 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗶𝗻𝘁𝗲𝗿𝗮𝗰𝘁𝗶𝗼𝗻 𝘃𝗶𝘀𝗶𝗯𝗹𝗲, 𝘁𝗿𝗮𝗰𝗸𝗮𝗯𝗹𝗲, 𝗮𝗻𝗱 𝗽𝗿𝗼𝗳𝗲𝘀𝘀𝗶𝗼𝗻𝗮𝗹: 𝗳𝗿𝗼𝗺 𝘁𝗵𝗲 𝗳𝗶𝗿𝘀𝘁 𝘁𝗲𝘅𝘁 𝘁𝗼 𝗮 𝗹𝗶𝗳𝗲𝗹𝗼𝗻𝗴 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗿𝗲𝗹𝗮𝘁𝗶𝗼𝗻𝘀𝗵𝗶𝗽. Sales closes faster when every lead gets a response in under 60 seconds. Marketing runs SMS campaigns that actually get read, with a 98% open rate. Support handles more conversations without adding headcount. AI Agents work across every team and every stage of the funnel, responding, qualifying, routing, and following up automatically. It runs inside your CRM. Every text and call logs to the contact record automatically. Your team stays accountable and every manager sees exactly what's happening. What Salesmsg can do for your team: • Sales: automated first response, shared inbox, full rep visibility • Marketing: broadcasts, segmented campaigns, CRM-triggered sequences • Support: AI Agents that handle inbound 24/7, escalate when needed Real Results: • Cut daily recruiting work from 4 hours to 30 minutes with AI qualification • Dropped average lead response time from 27 to 21 minutes • Grew reps hitting quota from 3 to 13 after adding conversation visibility • 88% lift in response rate with AI Agents vs. manual follow-up Real conversations. Real results. That's how your team builds lasting customer relationships with Salesmsg.

**Average Rating:** 4.7/5.0

**Total Reviews:** 405

#### How Do G2 Users Rate Salesmsg?

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.2/10)
- **Personalization:** 9.8/10 (Category avg: 8.8/10)
- **Record Prospect Data:** 8.8/10 (Category avg: 8.8/10)
- **Information Locater:** 9.0/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Salesmsg?

- **Seller:** [Salesmsg](https://www.g2.com/sellers/salesmsg)
- **Company Website:** www.SalesMessage.com
- **Year Founded:** 2017
- **HQ Location:** Delray Beach, FL
- **Twitter:** @salesmsg  
148 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=475df0982f2442bf884ac60a7e5d995cedc9b15c31dd7eb3bbb5200a18ffaf70&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsalesmsg%2F&secure%5Burl_type%5D=linkedin_company_website)  
44 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, Sales
- **Top Industries:** Health, Wellness and Fitness, Real Estate
- **Company Size:** 68% Small, 27% Medium

#### What Do G2 Reviewers Say About Salesmsg?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise the **ease of use** of Salesmsg, finding it intuitive and convenient for patient communication.
- Users find Salesmsg to facilitate **easy communication** , allowing effective interaction without disturbing patients too much.
- Users value the **easy integration** with HubSpot, enhancing communication and workflow efficiency in their sales processes.
- Users value the **seamless integration** of Salesmsg with HubSpot, enhancing communication and support efficiency.
- Users value the **responsive customer support** of Salesmsg, enhancing their overall experience and resolution of issues.

##### Cons

- Users desire a **dark mode** and the ability to upload **large images** , noting these missing features improve usability.
- Users experience **messaging issues** with delivery and limitations, impacting their overall texting experience.
- Users experience **sending issues** with blank panels and lack of feedback on message delivery, impacting usability.
- Users report **SMS delivery issues** that can delay message viewing and cause unexpected calls during outgoing texts.
- Users find the **slow loading** of the mobile app frustrating, often leading to reliance on the desktop version.

#### What Are Recent G2 Reviews of Salesmsg?

**["Salesmsg’s Intuitive Interface Makes Getting Started Effortless"](https://www.g2.com/survey_responses/salesmsg-review-12949481)**

**Rating:** 4.0/5.0 stars

_— Hannah G._

[Read full review](https://www.g2.com/survey_responses/salesmsg-review-12949481)

**["Easy-to-Navigate Platform with Regular Updates and Standout Support"](https://www.g2.com/survey_responses/salesmsg-review-12509445)**

**Rating:** 5.0/5.0 stars

_— Verified User in Retail_

[Read full review](https://www.g2.com/survey_responses/salesmsg-review-12509445)

#### What Are G2 Users Discussing About Salesmsg?

- [What is Salesmsg used for?](https://www.g2.com/discussions/what-is-salesmsg-used-for)

### [Salesfinity](https://www.g2.com/products/salesfinity/reviews)

Salesfinity – The AI Dialer Built for Modern SDR & AE Teams Salesfinity is the AI-powered dialer built for high-performing outbound teams who want more conversations, more meetings, and less grind. Traditional dialers are slow, disconnected, and waste 80% of reps’ time on voicemails, spam numbers, and manual follow-ups. Salesfinity changes that. Our AI Parallel Dialer connects SDRs with 5.2× more prospects by calling multiple validated numbers at once—only transferring live human answers to reps. But speed is just the start. Salesfinity also enriches your contact lists in real time using 6+ data providers to replace bad numbers and recover lost leads. Once a rep speaks with a “good fit, not now” contact, Nurture AI automatically schedules the perfect follow-up, tracks buying signals, and re-engages when timing is right. Remote team? No problem. The Salesfloor feature brings everyone together with live leaderboards, whisper coaching, and call competitions that make dialing exciting again. Meanwhile, AI Call Scoring and 360° Rep Profiles show managers exactly who’s improving and where to coach—no more guessing. Salesfinity integrates natively with HubSpot, Salesforce, Outreach, Salesloft, Amplemarket, and Apollo, auto-logging every call and outcome so your CRM stays clean without manual work. Join fast-growing companies like Coderabbit.ai, Insight Assurance, Qodo AI, and Oligo Security, who doubled their connect rates and slashed calling time by 75%. If your SDRs still spend hours clicking “next call,” it’s time to upgrade. Book a 30-minute demo and see how Salesfinity helps your team 3–5× their live connects—without adding headcount.

**Average Rating:** 4.8/5.0

**Total Reviews:** 117

#### How Do G2 Users Rate Salesfinity?

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.2/10)
- **Personalization:** 9.0/10 (Category avg: 8.8/10)
- **Record Prospect Data:** 8.8/10 (Category avg: 8.8/10)
- **Information Locater:** 9.1/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Salesfinity?

- **Seller:** [Salesfinity](https://www.g2.com/sellers/salesfinity)
- **Year Founded:** 2022
- **HQ Location:** San Francisco, California
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=82fc6bfcb1541674963b4bccb6406d22f294942489872a4dde2efc4955fe0e06&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsalesfinity-co&secure%5Burl_type%5D=linkedin_company_website)  
23 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** BDR, SDR
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 46% Small, 32% Medium

#### What Do G2 Reviewers Say About Salesfinity?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Salesfinity to be very **easy to use** , appreciating its clean layout and strong customer support.
- Users value the **time-saving features** of Salesfinity, significantly enhancing call volume while reducing dialing time.
- Users enjoy the **easy setup** of Salesfinity, allowing quick integration and immediate booking of meetings.
- Users find Salesfinity's **efficient multi-call feature** and organized interface highly beneficial for managing their calls effectively.
- Users love the **parallel dialer** of Salesfinity for its speed and convenience in making multiple calls simultaneously.

##### Cons

- Users experience **call issues** with delays and limitations in dialing features, affecting overall efficiency and satisfaction.
- Users note **missing features** in Salesfinity, including account mapping and improved call switching in the dialer.
- Users report **audio issues** with Salesfinity, affecting quality and causing repetitive sounds during extensive calling sessions.
- Users report **connection issues** with Salesfinity, citing delays and voice quality problems during calls.
- Users experience a **short learning curve** with Salesfinity's advanced features, but adaptability leads to a smooth workflow.

#### What Are Recent G2 Reviews of Salesfinity?

**["Salesfinity: Transformative Productivity and User-Friendly Interface"](https://www.g2.com/survey_responses/salesfinity-review-12749945)**

**Rating:** 4.0/5.0 stars

_— Mark D._

[Read full review](https://www.g2.com/survey_responses/salesfinity-review-12749945)

**["Awesome Team, Ever-Improving Product, and Responsive Support"](https://www.g2.com/survey_responses/salesfinity-review-13079592)**

**Rating:** 5.0/5.0 stars

_— John O._

[Read full review](https://www.g2.com/survey_responses/salesfinity-review-13079592)

### [Adversus](https://www.g2.com/products/adversus/reviews)

Adversus is a Danish software company founded in 2015 and headquartered in Aarhus, Denmark. We build cloud-based outbound sales software for teams that rely on the phone as a primary revenue channel. Our platform supports over 20 million calls every month across more than 150 countries. Adversus gives sales teams the tools to run structured outbound calling operations at scale. Core features include automated and power dialing, real-time campaign dashboards, call recording, live agent monitoring, built-in compliance controls, and flexible CRM integrations. Managers get a live view of what every rep is doing, how campaigns are converting, and where performance is lagging, all from a single platform. Outbound sales teams typically lose productivity to manual dialing, inconsistent rep activity, and limited visibility into what is actually happening on the floor. Adversus solves this by automating the parts of the workflow that slow reps down while giving managers the oversight they need to coach effectively and run campaigns with confidence. With over 194,000 successes generated for customers every month, the results show up in the numbers.

**Average Rating:** 4.8/5.0

**Total Reviews:** 45

#### How Do G2 Users Rate Adversus?

- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.2/10)
- **Personalization:** 8.5/10 (Category avg: 8.8/10)
- **Record Prospect Data:** 9.1/10 (Category avg: 8.8/10)
- **Information Locater:** 9.0/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Adversus?

- **Seller:** [Adversus](https://www.g2.com/sellers/adversus)
- **Year Founded:** 2015
- **HQ Location:** Aarhus C, Midtjylland
- **Twitter:** @adversus  
8 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1afc8f7ebb0655cdd29d9b2b6b5bda31e69170db85b8183fa10f4f8e53501abc&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fadversus%2F&secure%5Burl_type%5D=linkedin_company_website)  
77 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Telecommunications, Marketing and Advertising
- **Company Size:** 84% Small, 14% Medium

#### What Do G2 Reviewers Say About Adversus?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **accuracy** of Adversus, enhancing lead management and pipeline maintenance effectively.
- Users value the **effective lead management** of Adversus, ensuring timely calls and smooth pipeline maintenance.
- Users value the **CRM integration** that simplifies lead management and enhances pipeline maintenance.
- Users value the **exceptional customer support** of Adversus, enhancing their lead management and pipeline maintenance experience.
- Users highlight the **ease of use** of Adversus for managing leads and maintaining an efficient pipeline.

##### Cons

- Users feel that **inbound call handling** in Adversus needs significant improvements for a smoother experience.

#### What Are Recent G2 Reviews of Adversus?

**["Very satisfied and quick good support"](https://www.g2.com/survey_responses/adversus-review-9517581)**

**Rating:** 5.0/5.0 stars

_— Emil J._

[Read full review](https://www.g2.com/survey_responses/adversus-review-9517581)

**["Very useful dialer system to maximize efficiency"](https://www.g2.com/survey_responses/adversus-review-10916722)**

**Rating:** 4.5/5.0 stars

_— Verified User in Information Technology and Services_

[Read full review](https://www.g2.com/survey_responses/adversus-review-10916722)

#### What Are G2 Users Discussing About Adversus?

- [What is Adversus used for?](https://www.g2.com/discussions/what-is-adversus-used-for)

### [Aloware](https://www.g2.com/products/aloware/reviews)

Aloware is an AI-powered contact center platform specifically designed for sales and support teams that operate within a Customer Relationship Management (CRM) system. By integrating calling, SMS, AI voice agents, a power dialer, and automation into a single platform, Aloware enhances productivity for teams using popular CRMs like HubSpot, Salesforce, Pipedrive, Zoho, and GoHighLevel. This comprehensive solution allows representatives to focus on selling rather than getting bogged down with administrative tasks like logging calls or chasing missed leads. Targeting a diverse range of industries, Aloware is utilized by over 1,000 teams across sectors such as SaaS, real estate, insurance, financial services, staffing, solar, home services, and legal. The platform is particularly beneficial for teams with 10 to 500 seats, especially those transitioning from basic calling solutions like Kixie, Aircall, JustCall, Dialpad, and RingCentral. These teams often seek a more robust system that combines AI capabilities, CRM depth, and compliance features, which Aloware provides seamlessly. What sets Aloware apart from its competitors is its unique "pickup stack." This includes features like NumberGuard, which monitors caller ID reputation in real-time; Branded Calling, which displays the company name and logo on the recipient's screen; and Local Presence, which automatically matches area codes. While many competitors may offer one of these features, Aloware integrates all three, enhancing the chances of successful connections. Additionally, Aloware's native CRM intelligence ensures that every interaction—be it a call, text, or voicemail—is automatically logged to the appropriate contact, deal, and pipeline stage, significantly reducing the time reps spend on CRM administration. Aloware also leverages AI throughout the entire sales cycle. The platform includes AI Voice Agents that can manage inbound qualification and booking around the clock, while the AloAi Text Bot qualifies leads via SMS. The Power Dialer efficiently sequences through CRM lists, and AI Call Summaries, sentiment analysis, and trending topics are automatically recorded and integrated back into the CRM after each conversation. This eliminates the need for separate AI vendors or additional engineering resources, streamlining the entire process. Compliance is another critical aspect of Aloware's offering. The platform manages A2P 10DLC registration, is SOC 2 certified, and includes features like PII redaction in transcripts and Do Not Contact (DNC) management, ensuring that compliance challenges that often hinder deployments with other vendors are effectively handled. With pricing starting at $30 per agent per month, Aloware provides a scalable solution for teams looking to enhance their sales and support capabilities while maintaining compliance and efficiency.

**Average Rating:** 4.1/5.0

**Total Reviews:** 817

#### How Do G2 Users Rate Aloware?

- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.2/10)
- **Personalization:** 8.2/10 (Category avg: 8.8/10)
- **Record Prospect Data:** 8.2/10 (Category avg: 8.8/10)
- **Information Locater:** 8.0/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Aloware?

- **Seller:** [Aloware](https://www.g2.com/sellers/aloware)
- **Company Website:** aloware.com
- **Year Founded:** 2017
- **HQ Location:** Los Angeles, California
- **Twitter:** @alowaretalk  
392 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6d8fa9b835f15f4a619026ba2109827700846142dbcd52893fa4be863dc71f14&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F18504566%2F&secure%5Burl_type%5D=linkedin_company_website)  
86 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Account Executive, National Account Executive
- **Top Industries:** Computer Software, Marketing and Advertising
- **Company Size:** 51% Small, 48% Medium

#### What Do G2 Reviewers Say About Aloware?

_AI-generated summary from verified user reviews_

##### Pros

- Users love the **ease of use** of Aloware, benefiting from its user-friendly interface and seamless CRM integration.
- Users value the **helpful customer support** of Aloware, ensuring swift assistance and a frustration-free experience.
- Users appreciate the **user-friendly interface** of Aloware, making it easy to navigate and integrate with CRM platforms.
- Users value the **time-saving capabilities** of Aloware, enjoying effortless SMS outreach and efficient lead management.
- Users love the **seamless integrations** with tools like HubSpot, enhancing communication and overall efficiency.

##### Cons

- Users face **call issues** with Aloware, experiencing interference, lags, and app freezes during outbound calls.
- Users report **slow performance** with Aloware, facing delays and glitches that hinder effective communication.
- Users experience **slow loading times** with Aloware, affecting the responsiveness and efficiency of the app.
- Users experience **software glitches** that hinder performance, causing frustration with response times and message delivery.
- Users are frustrated by **software bugs** causing glitches and slow responses, impacting overall functionality and experience.

#### What Are Recent G2 Reviews of Aloware?

**["Review"](https://www.g2.com/survey_responses/aloware-review-12880526)**

**Rating:** 4.5/5.0 stars

_— Verified User in Financial Services_

[Read full review](https://www.g2.com/survey_responses/aloware-review-12880526)

**["Great VM and SMS Templates with Smooth HubSpot Integration"](https://www.g2.com/survey_responses/aloware-review-12862372)**

**Rating:** 4.0/5.0 stars

_— Randy S._

[Read full review](https://www.g2.com/survey_responses/aloware-review-12862372)

#### What Are G2 Users Discussing About Aloware?

- [What is Aloware used for?](https://www.g2.com/discussions/what-is-aloware-used-for)

### [PersistIQ](https://www.g2.com/products/persistiq/reviews)

PersistIQ is a sales engagement platform that automates prospecting, email outreach, calls, tasks, and social selling. Thousands of sales teams use PersistIQ to find prospect’s emails, send personalized outreach emails, automate follow-ups, and book more meetings. PersistIQ’s sales outreach platform includes: \* Multi-channel Outreach Sequences: Email, call, Linkedin outreach, and tasks \* Prospecting: Find verified emails to build your prospect lists \* Call Dialer: Call prospects inside PersistIQ, use local phone numbers, and save call recordings \* Automation Triggers: Trigger outreach campaigns based on email opens, replies, and CRM data \* Gmail Extension: Email templates, notifications, campaigns, and prospect profiles inside Gmail \* Analytics: A/B Testing, reply sentiment analysis, and reporting \* Team Collaboration: Shared templates, team reporting, and user management \* Integrations: Copper, Hubspot, Pipedrive, Salesforce, and Zapier Use cases: \* Outbound Sales: Find prospect’s emails and automate personalized outbound campaigns at scale \* Inbound Sales: Automate follow-ups with inbound leads to close more deals \* Recruiting: Reach out to prospective job candidates

**Average Rating:** 4.5/5.0

**Total Reviews:** 316

#### How Do G2 Users Rate PersistIQ?

- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.2/10)
- **Personalization:** 8.2/10 (Category avg: 8.8/10)
- **Record Prospect Data:** 7.6/10 (Category avg: 8.8/10)
- **Information Locater:** 8.4/10 (Category avg: 8.7/10)

#### Who Is the Company Behind PersistIQ?

- **Seller:** [PersistIQ](https://www.g2.com/sellers/persistiq)
- **HQ Location:** San Francisco, CA
- **Twitter:** @persistiq  
2,241 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=df84c67263761ecfd642aa3039951c06848d58bf27d3337aed162ab4cca3eef7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3824320%2F&secure%5Burl_type%5D=linkedin_company_website)  
19 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** CEO, Account Executive
- **Top Industries:** Computer Software, Marketing and Advertising
- **Company Size:** 78% Small, 20% Medium

#### What Do G2 Reviewers Say About PersistIQ?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise PersistIQ for its **effective automation** of outreach, simplifying sales processes and enhancing client engagement.
- Users praise the **incredible customer support** of PersistIQ, which makes setup and assistance effortless for teams.
- Users find the **easy setup** of PersistIQ convenient, as it simplifies the initial process and ensures effective outreach.
- Users find PersistIQ to be a **time-saving tool** , simplifying outreach and automating the sales process effectively.
- Users appreciate the **easy setup and managed campaign process** with PersistIQ, resulting in effective outreach every month.

##### Cons

- Users are frustrated with **email spamming** practices, receiving unsolicited emails that harm their brand reputation and yield no results.
- Users report frequent **inaccuracy issues** with PersistIQ, leading to failed outreach campaigns and wasted resources.
- Users report experiencing **poor customer support** from PersistIQ, leading to unmet expectations and disappointing results.
- Users report significant **disappointment in campaign management** , citing wasted resources and zero positive leads despite extensive outreach efforts.
- Users find PersistIQ's **email functionality ineffective** , leading to disappointing results and no positive responses from outreach efforts.

#### What Are Recent G2 Reviews of PersistIQ?

**["Persist IQ, A game changer for effective lead generation"](https://www.g2.com/survey_responses/persistiq-review-10746932)**

**Rating:** 5.0/5.0 stars

_— Derek P._

[Read full review](https://www.g2.com/survey_responses/persistiq-review-10746932)

**["Excellent meeting booking via email marketing to support a small team"](https://www.g2.com/survey_responses/persistiq-review-10888107)**

**Rating:** 4.0/5.0 stars

_— Verified User in Logistics and Supply Chain_

[Read full review](https://www.g2.com/survey_responses/persistiq-review-10888107)

#### What Are G2 Users Discussing About PersistIQ?

- [What is PersistIQ used for?](https://www.g2.com/discussions/what-is-persistiq-used-for) - 1 comment

### [Reply](https://www.g2.com/products/reply/reviews)

Reply.io helps sales teams book more meetings and close deals faster with AI-powered, multichannel outreach. It is your all-in-one sales engagement platform that automates outreach, finds leads, and turns them into booked meetings. Reply’s built for sales teams, founders, and agencies who want to grow their pipeline without the manual grind. Just plug in your strategy → Reply handles the rest. Key features: - AI SDR Agent that learns your product, finds ideal prospects, personalizes messages, engages across channels, and books meetings (in multiple languages!). - 1B+ verified B2B contacts built right into the platform, so no need for extra tools. - Multichannel sequences with email, LinkedIn, SMS, WhatsApp, calls, and more. All automated, all in one place. - Email Deliverability Suite includes SPF/DKIM/DMARC checks, inbox warm-up via Mailtoaster.ai, custom tracking domains, and more. - Lead enrichment to fill in gaps and improve targeting. - Findy Chrome extension to quickly grab contacts from LinkedIn and the web. - White-label option for agencies to fully brand and resell Reply. What makes it different? - AI SDR that goes beyond automation: it learns, adapts, and handles the full outreach cycle for you. - Built-in data and enrichment – no more paying for third-party tools. - Fully customizable for agencies with white-label, dashboards, and bulk client setup. Ideal for: - Founders and sales teams looking to scale outbound without hiring more reps. - Agencies managing outreach and lead gen for multiple clients. - RevOps teams that want one platform for the entire outbound workflow. - Anyone who wants AI to handle prospecting, outreach, and meeting booking end-to-end. Trusted by 3,000+ companies and named a Top 50 Sales Product on G2 for 2025. Loved for its powerful automation, top-tier support, and real results!

**Average Rating:** 4.6/5.0

**Total Reviews:** 1,507

#### How Do G2 Users Rate Reply?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.2/10)
- **Personalization:** 8.9/10 (Category avg: 8.8/10)
- **Record Prospect Data:** 8.4/10 (Category avg: 8.8/10)
- **Information Locater:** 8.6/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Reply?

- **Seller:** [Reply.io](https://www.g2.com/sellers/reply-io)
- **Year Founded:** 2016
- **HQ Location:** San Jose, US
- **Twitter:** @ReplyAppTeam  
1,769 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ed4537ad52a530dd90b935164a0b1d87349b4f91711c5087d8a5540f7bc4e4f9&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Freplynow%2Fabout%2F&secure%5Burl_type%5D=linkedin_company_website)  
88 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** CEO, Founder
- **Top Industries:** Computer Software, Marketing and Advertising
- **Company Size:** 80% Small, 17% Medium

#### What Do G2 Reviewers Say About Reply?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise the **ease of use** of Reply, appreciating its intuitive design and seamless integration with other tools.
- Users love the **seamless automation** capabilities of Reply, streamlining workflows and enhancing sales outreach efficiency.
- Users value the **time-saving features** of Reply, simplifying campaign setup and allowing focus on engaged leads.
- Users value the **intuitive multi-step outreach management** of Reply, enhancing efficiency and personalization in email campaigns.
- Users value the **helpful automation and intuitive interface** of Reply, enhancing their sales outreach and productivity.

##### Cons

- Users find the **learning curve challenging** , especially when configuring complex automation sequences and branching logic.
- Users find the platform's **learning difficulty** challenging, often requiring tutorials to navigate effectively and manage automation.
- Users express frustration with the **limited customization** , hindering their ability to effectively utilize the platform's features.
- Users report significant **sequence issues** , including malfunctions and difficulties in managing multiple sequences effectively.
- Users note the **missing features** like macros and improved analytics hinder efficiency and CRM integration.

#### What Are Recent G2 Reviews of Reply?

**["Intuitive Email Sequences and Team Mailboxes, but Reply-Based Removal Can Miss"](https://www.g2.com/survey_responses/reply-review-12455326)**

**Rating:** 4.0/5.0 stars

_— Stephanie G._

[Read full review](https://www.g2.com/survey_responses/reply-review-12455326)

**["Multi-Channel Outbound at Scale"](https://www.g2.com/survey_responses/reply-review-12798052)**

**Rating:** 5.0/5.0 stars

_— Verified User in Venture Capital & Private Equity_

[Read full review](https://www.g2.com/survey_responses/reply-review-12798052)

#### What Are G2 Users Discussing About Reply?

- [What is Reply used for?](https://www.g2.com/discussions/what-is-reply-used-for) - 1 comment

### [NeoDove](https://www.g2.com/products/neodove/reviews)

NeoDove is a complete telecalling solution that helps small and medium businesses achieve higher revenue growth by enhancing the productivity of their telecalling team. It comes with carefully-designed features like an autodialer, a comprehensive lead management system, instant-multichannel engagement, real-time performance analytics, thousands of integrations, a marketplace for IVR, SMS automation, and so much more. Here’s a gist of what you can do with NeoDove: 1) Create and prioritize campaigns. Add leads. Assign users. 2) Create customizable customer details forms and message templates. Add attachments. 3) Get complete lead history. Make calls through the auto dialer. 4) Send instant WhatsApp, email and SMS without saving customer details manually. 5) Set follow-ups and never miss a single lead. 6) Prioritize leads and assign tasks to other members. 7) Get sales pipeline overview and call reports. 8) Track and manage team performance. 9) Get both direct and custom integrations. Capture all the leads in one place. 10) Access the Marketplace for value-added services. NeoDove brings its users a customizable, safe, and secure platform for all their telecalling requirements. Visit our website: https://neodove.com/

**Average Rating:** 4.0/5.0

**Total Reviews:** 17

#### How Do G2 Users Rate NeoDove?

- **Has the product been a good partner in doing business?:** 6.7/10 (Category avg: 9.2/10)
- **Personalization:** 6.5/10 (Category avg: 8.8/10)
- **Record Prospect Data:** 8.3/10 (Category avg: 8.8/10)
- **Information Locater:** 7.4/10 (Category avg: 8.7/10)

#### Who Is the Company Behind NeoDove?

- **Seller:** [NeoDove](https://www.g2.com/sellers/neodove)
- **Year Founded:** 2020
- **HQ Location:** Jaipur, Rajasthan
- **Twitter:** @NeoDoveCRM  
112 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=689599ad74cde01f21579660506c45ce1cc28af213325dce416e2d73522d106c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fneodove%2F&secure%5Burl_type%5D=linkedin_company_website)  
83 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 71% Small, 18% Medium

#### What Do G2 Reviewers Say About NeoDove?

_AI-generated summary from verified user reviews_

##### Pros

- Users find NeoDove **very user-friendly** , greatly enhancing lead management and supported by exceptional customer service.
- Users rave about the **exceptional customer support** from NeoDove, enhancing their experience and resolving issues promptly.
- Users value the **seamless CRM integration** of NeoDove, enhancing lead management and overall operational efficiency.
- Users value the **user-friendly interface and comprehensive features** of NeoDove that enhance lead management efficiency.
- Users appreciate the **exceptional support** from NeoDove, particularly the dedicated assistance from Poulami for their needs.

##### Cons

- Users often face **lagging and bugs** with NeoDove, which disrupts their user experience and efficiency.
- Users experience occasional **slow loading** issues with NeoDove, causing frustration and hindering effectiveness.
- Users often experience **lags and software bugs** that hinder the overall effectiveness of NeoDove.

#### What Are Recent G2 Reviews of NeoDove?

**["Excellent CRM with Outstanding Support from Bhavya Srivastava"](https://www.g2.com/survey_responses/neodove-review-10303375)**

**Rating:** 5.0/5.0 stars

_— Arpit J._

[Read full review](https://www.g2.com/survey_responses/neodove-review-10303375)

**["Impressive NeoDove CRM: Easy Meta Ads Integration and Smart Lead Distribution"](https://www.g2.com/survey_responses/neodove-review-12553473)**

**Rating:** 4.5/5.0 stars

_— Vansh J._

[Read full review](https://www.g2.com/survey_responses/neodove-review-12553473)

### [FrontSpin](https://www.g2.com/products/frontspin/reviews)

FrontSpin is a cloud-based sales communication platform designed to enhance the efficiency and effectiveness of inside sales teams. By integrating advanced tools such as power dialing, email automation, and sales cadence management, FrontSpin enables sales professionals to engage with more prospects in less time, thereby accelerating the sales process and increasing deal closures. Its seamless integration with CRM systems ensures real-time data synchronization, providing a unified interface for managing communications and tracking engagement. Key Features and Functionality: - Power Dialer: Automates dialing processes, allowing sales representatives to contact up to three times more prospects with features like prioritized call lists and pre-recorded voicemails. - Parallel Dialer: Utilizes AI to efficiently process large contact lists, filtering out invalid numbers and classifying leads for targeted outreach. - Cadence Playbooks: Offers customizable playbooks that integrate calls, emails, and social touches, streamlining sales workflows. - Sales Email: Enhances engagement through personalized email templates and real-time notifications for opens and clicks. - Social Touches & SMS: Incorporates social media interactions and SMS into sales strategies, providing a multi-channel approach to prospect engagement. - CRM Integration: Seamlessly syncs with CRM systems like Salesforce, ensuring real-time logging and synchronization of sales activities. Primary Value and Solutions Provided: FrontSpin addresses common challenges faced by inside sales teams, such as low connect rates and inefficient workflows. By automating repetitive tasks like dialing and voicemail, and by providing tools for personalized and multi-channel communication, FrontSpin significantly increases the number of live conversations sales representatives can have. This leads to higher engagement rates, more efficient sales processes, and ultimately, increased revenue. Additionally, its real-time analytics and reporting capabilities offer valuable insights into sales performance, enabling teams to make data-driven decisions and continuously optimize their strategies.

**Average Rating:** 4.3/5.0

**Total Reviews:** 65

#### How Do G2 Users Rate FrontSpin?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.2/10)
- **Personalization:** 9.0/10 (Category avg: 8.8/10)
- **Record Prospect Data:** 9.0/10 (Category avg: 8.8/10)
- **Information Locater:** 8.4/10 (Category avg: 8.7/10)

#### Who Is the Company Behind FrontSpin?

- **Seller:** [FrontSpin](https://www.g2.com/sellers/frontspin)
- **Year Founded:** 2015
- **HQ Location:** San Mateo, CA
- **Twitter:** @FrontSpinHQ  
228 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=301e2d7bd2747548e8a7d901551e38d24350af5a0286c43165939e75a032a1af&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3866120&secure%5Burl_type%5D=linkedin_company_website)  
12 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 69% Medium, 28% Small

#### What Do G2 Reviewers Say About FrontSpin?

_AI-generated summary from verified user reviews_

##### Pros

- Users find FrontSpin's interface **easy to use** , enabling quick integration and efficient operation for daily tasks.
- Users value the **seamless integrations** of FrontSpin, enhancing their CRM experiences and improving call tracking efficiency.
- Users praise the **automation capabilities** of FrontSpin, enhancing reporting and streamlining outbound operations effectively.
- Users value the **easy setup** of FrontSpin, enabling quick onboarding and usage by new reps.
- Users commend FrontSpin for its **robust reporting capabilities** , enhancing call activity and providing detailed insights effortlessly.

##### Cons

- Users face **integration issues** as they must manually add leads from Salesforce to FrontSpin for accurate KPI tracking.
- Users note the **limited customization** options in reporting, though improvements are actively being addressed by FrontSpin.
- Users desire **more integration options** with FrontSpin to enhance its overall functionality and flexibility.
- Users find **limited reporting customization** with FrontSpin, needing more self-service options to enhance their workflow efficiency.
- Users find **poor lead generation** in FrontSpin necessitates manual lead entry, complicating KPI tracking.

#### What Are Recent G2 Reviews of FrontSpin?

**["Developer friendly outbound platform with strong support"](https://www.g2.com/survey_responses/frontspin-review-12247121)**

**Rating:** 5.0/5.0 stars

_— Javier G._

[Read full review](https://www.g2.com/survey_responses/frontspin-review-12247121)

**["Dependable Dialer with a Few Setup Hiccups"](https://www.g2.com/survey_responses/frontspin-review-12535301)**

**Rating:** 5.0/5.0 stars

_— alvaro l._

[Read full review](https://www.g2.com/survey_responses/frontspin-review-12535301)

#### What Are G2 Users Discussing About FrontSpin?

- [What is FrontSpin used for?](https://www.g2.com/discussions/what-is-frontspin-used-for)

### [CallHub](https://www.g2.com/products/callhub/reviews)

CallHub is a trusted campaigning platform that will revolutionize your outreach, canvassing, mobilizing, and marketing campaigns. We offer calling, texting, and email solutions for political campaigns, advocacy groups, nonprofits, and businesses of all sizes. But CallHub is more than a software solution. We understand your needs for data security, high contact rates, automation, reliability, and compliance. CallHub is designed with these parameters in focus. Try us out today!

**Average Rating:** 4.8/5.0

**Total Reviews:** 32

#### How Do G2 Users Rate CallHub?

- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.2/10)
- **Personalization:** 8.6/10 (Category avg: 8.8/10)
- **Record Prospect Data:** 6.7/10 (Category avg: 8.8/10)
- **Information Locater:** 7.2/10 (Category avg: 8.7/10)

#### Who Is the Company Behind CallHub?

- **Seller:** [CallHub](https://www.g2.com/sellers/callhub-b4d0a0b0-2029-47cf-9a69-3d15e0f35306)
- **Year Founded:** 2011
- **HQ Location:** Claymont, DE
- **Twitter:** @CallHub  
2,438 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1eecd1f966441810b94882034c2fd29c1eeeabe0cae063813f7640d3b07961f0&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcallhub.io%2F&secure%5Burl_type%5D=linkedin_company_website)  
212 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Political Organization
- **Company Size:** 74% Small, 23% Medium

#### What Do G2 Reviewers Say About CallHub?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **call recording feature** of CallHub for efficient call management and streamlined sales processes.
- Users value the **ease of use** of CallHub, enjoying flexibility without the need for extensive commitments.
- Users appreciate the **efficiency** of CallHub, streamlining call management and enhancing productivity seamlessly.
- Users value the **flexibility** of CallHub, allowing them to scale services without long-term commitments.
- Users find CallHub a **helpful dialing platform** for managing calls and sales while adding notes effortlessly.

##### Cons

- Users frequently experience **call issues** , including unexpected disconnections and echo, impacting their communication quality.
- Users find the **cost per minute high** and note that reporting features need significant improvement for B2B campaigns.
- Users experience frequent **connection issues** , including unexpected disconnections and call echoes, affecting their communication quality.
- Users experience frustrating **dialer limitations** with unexpected disconnections and echo during calls affecting communication quality.
- Users find the **cost per minute too high** , which may limit its value for budget-conscious businesses.

#### What Are Recent G2 Reviews of CallHub?

**["makes 100s of calls in minutes"](https://www.g2.com/survey_responses/callhub-review-10751335)**

**Rating:** 5.0/5.0 stars

_— Adrian C._

[Read full review](https://www.g2.com/survey_responses/callhub-review-10751335)

**["Good calling app for those wanting flexibilty"](https://www.g2.com/survey_responses/callhub-review-9212662)**

**Rating:** 4.0/5.0 stars

_— Norman P._

[Read full review](https://www.g2.com/survey_responses/callhub-review-9212662)

#### What Are G2 Users Discussing About CallHub?

- [What is CallHub used for?](https://www.g2.com/discussions/what-is-callhub-used-for)

### [Dialpad Support](https://www.g2.com/products/dialpad-support/reviews)

Dialpad Support is an AI-native contact center solution that brings real-time AI insights, automation, and coaching into a single system so agents and supervisors have the context they need, when they need it. Dialpad Support modernizes inbound contact centers with real-time transcription, AI summaries, and action items that keep agents focused on the conversation instead of note-taking. Supervisors can coach and monitor teams with live sentiment tracking and automated quality management. Dialpad also offers an outbound solution that guides sales reps with real-time AI coaching, automation, and insights, so both inbound and outbound can run on the same platform. On the Dialpad platform, AI Agents are available for both voice and digital interactions, working alongside your team to handle routine inquiries and free up agents for more complex conversations. With Dialpad, you can: - Provide real-time agent assists - Coach and monitor teams with live sentiment and automated quality management - Use AI Agents across voice and digital channels to support customers around the clock - Turn conversations into intelligence that helps your team know your customer and make informed decisions

**Average Rating:** 4.4/5.0

**Total Reviews:** 681

#### How Do G2 Users Rate Dialpad Support?

- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.2/10)
- **Personalization:** 8.6/10 (Category avg: 8.8/10)
- **Record Prospect Data:** 8.4/10 (Category avg: 8.8/10)
- **Information Locater:** 8.6/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Dialpad Support?

- **Seller:** [Dialpad](https://www.g2.com/sellers/dialpad)
- **Company Website:** Dialpad.com
- **Year Founded:** 2011
- **HQ Location:** San Ramon, California
- **Twitter:** @DialpadHQ  
60 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6b95ce4b1a611b8e2cb68586d5533162aa3ebba2fdf36c04185ac44e2a69906c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3967399%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,491 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Account Manager, Customer Service Rep
- **Top Industries:** Financial Services, Consumer Services
- **Company Size:** 44% Medium, 31% Small

#### What Do G2 Reviewers Say About Dialpad Support?

_AI-generated summary from verified user reviews_

##### Pros

- Users find the **online help section incredibly helpful** , enabling quick answers and enhancing the support experience.
- Users appreciate the **ease of use** of Dialpad Support, finding navigation and support requests simple and efficient.
- Users enjoy the **responsive customer support** of Dialpad, appreciating quick resolutions and effective communication for their issues.
- Users value the **transcription and CRM integration** features of Dialpad Support, enhancing efficiency in client communications.
- Users appreciate the **quick response times** of Dialpad Support, effectively addressing issues with prompt assistance.

##### Cons

- Users find the **poor customer support** of Dialpad Support time-consuming and often unhelpful in resolving issues.
- Users experience **call connection delays** and find reporting and app functionality lacking, impacting their overall experience.
- Users are frustrated with the **delayed support** , making urgent assistance difficult to obtain when needed most.
- Users experience **dialer issues** including delays, call queue inaccuracies, and challenges with reporting and app utilization.
- Users experience frustratingly **long wait times** for responses, especially during peak hours, hindering quick resolutions.

#### What Are Recent G2 Reviews of Dialpad Support?

**["Easy Setup, Fair Pricing, and Solid Integrations with Halo PSA and Slack"](https://www.g2.com/survey_responses/dialpad-support-review-12836209)**

**Rating:** 5.0/5.0 stars

_— Christopher R._

[Read full review](https://www.g2.com/survey_responses/dialpad-support-review-12836209)

**["Dialpad Updated Review"](https://www.g2.com/survey_responses/dialpad-support-review-10344582)**

**Rating:** 5.0/5.0 stars

_— Mohammed P._

[Read full review](https://www.g2.com/survey_responses/dialpad-support-review-10344582)

#### What Are G2 Users Discussing About Dialpad Support?

- [What is Dialpad Sell used for?](https://www.g2.com/discussions/what-is-dialpad-sell-used-for)
- [What is Dialpad Contact Center used for?](https://www.g2.com/discussions/what-is-dialpad-contact-center-used-for) - 1 comment

### [Shape Software](https://www.g2.com/products/shape-software-shape-software/reviews)

Shape is purpose-built sales and marketing automation software that comes with pre-built features that can be configured for any business. The easy-to-use interface empowers your teams and consolidates all aspects of your business in one AI platform. Shape Software provides a collaborative space for your teams to stay aligned and efficient in everything they do, whether it's streamlining your sales pipeline, engaging more prospects with marketing sequences and digital ads, nurturing customer relationships, communicating seamlessly, or tracking projects. Start growing your revenue with Shape today.

**Average Rating:** 4.5/5.0

**Total Reviews:** 59

#### How Do G2 Users Rate Shape Software?

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.2/10)
- **Personalization:** 9.7/10 (Category avg: 8.8/10)
- **Record Prospect Data:** 10.0/10 (Category avg: 8.8/10)
- **Information Locater:** 9.1/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Shape Software?

- **Seller:** [Shape Software](https://www.g2.com/sellers/shape-software)
- **HQ Location:** Irvine, California
- **Twitter:** @ShapeBizTech  
656 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=03f5d607c7cb630b66d7f021c79dad98fd81ba2b90490a8590a89459d62e5bca&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F18416707%2F&secure%5Burl_type%5D=linkedin_company_website)  
42 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Financial Services, Accounting
- **Company Size:** 60% Small, 35% Medium

#### What Do G2 Reviewers Say About Shape Software?

_AI-generated summary from verified user reviews_

##### Pros

- Users find the **email marketing tools** in Shape Software advanced and effective for their marketing automation needs.
- Users value the **advanced lead management features** of Shape Software, enhancing their marketing automation and customer engagement.
- Users value the **robust marketing automation tools** in Shape Software, enhancing their campaigns effectively and efficiently.
- Users appreciate the **marketing automation tools** of Shape Software, enhancing their campaign efficiency and lead management.
- Users value the **wide array of marketing automation tools** in Shape Software, enhancing their campaign effectiveness.

##### Cons

- Users experience **editing limitations** with Shape Software, including restricted customization and a slow performance compared to competitors.
- Users criticize the **expensive subscription costs** and additional fees, feeling it offers less value compared to competitors.
- Users face **API issues** with Shape Software, citing limitations in functionality and restrictive usage limits despite extra fees.
- Users report **app limitations** like restricted customization, slow performance, and high additional costs affecting overall satisfaction.
- Users face significant **billing issues** with Shape Software, including difficulties in canceling subscriptions and high contract costs.

#### What Are Recent G2 Reviews of Shape Software?

**["Shape CRM Software is simply the best CRM solution out there!"](https://www.g2.com/survey_responses/shape-software-review-7751030)**

**Rating:** 5.0/5.0 stars

_— Irina A._

[Read full review](https://www.g2.com/survey_responses/shape-software-review-7751030)

**["The Best CRM on the Market"](https://www.g2.com/survey_responses/shape-software-review-7720586)**

**Rating:** 5.0/5.0 stars

_— Bryan L._

[Read full review](https://www.g2.com/survey_responses/shape-software-review-7720586)

#### What Are G2 Users Discussing About Shape Software?

- [What is Shape Software used for?](https://www.g2.com/discussions/what-is-shape-software-used-for)

### [Adobe Marketo Engage](https://www.g2.com/products/adobe-marketo-engage/reviews)

Marketo Engage is a comprehensive, AI-powered marketing automation platform that enables teams to scale personalized buyer engagement and drive predictable pipeline and revenue growth. It helps attract the right buyers, nurture them across channels and journeys, align sales and marketing efforts, and deliver insights that maximize marketing’s impact on revenue. As a centralized hub for cross-channel campaign orchestration and execution, Adobe Marketo Engage supports businesses of all sizes—helping them acquire, nurture, expand, and retain customers along complex buying journeys. By integrating with sales tools, it streamlines marketing automation, campaign management, and lead nurturing. Whether you’re a fast-growing small business or a global enterprise, Marketo Engage empowers marketing teams to launch more campaigns, generate more sales-ready leads, and boost sales performance. Backed by proven technology, comprehensive services, and expert guidance, Marketo Engage helps thousands of companies worldwide transform marketing from a cost center into a revenue driver.

**Average Rating:** 4.1/5.0

**Total Reviews:** 3,025

#### How Do G2 Users Rate Adobe Marketo Engage?

- **Has the product been a good partner in doing business?:** 7.7/10 (Category avg: 9.2/10)
- **Personalization:** 7.9/10 (Category avg: 8.8/10)
- **Record Prospect Data:** 7.4/10 (Category avg: 8.8/10)
- **Information Locater:** 7.0/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Adobe Marketo Engage?

- **Seller:** [Adobe](https://www.g2.com/sellers/adobe)
- **Company Website:** adobe.com
- **Year Founded:** 1982
- **HQ Location:** San Jose, CA
- **Twitter:** @Adobe  
956,842 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4bd838466d461c6fe81e09c861e82adaaf56d5a567f856b855f9808677f90560&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1480%2F&secure%5Burl_type%5D=linkedin_company_website)  
42,087 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Marketing Manager, Marketing Operations Manager
- **Top Industries:** Computer Software, Marketing and Advertising
- **Company Size:** 53% Medium, 25% Large

#### What Do G2 Reviewers Say About Adobe Marketo Engage?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Marketo Engage's **ease of use** exceptional, simplifying updates and enhancing overall marketing efficiency.
- Users value the **effective automation** in Adobe Marketo Engage, enhancing productivity and campaign management seamlessly.
- Users value the **robust features and strong integration capabilities** of Adobe Marketo Engage, enhancing their marketing effectiveness.
- Users praise Marketo Engage for its **strong integration capabilities** , making it easy to connect with other tools effectively.
- Users appreciate the **effective marketing automation** of Adobe Marketo Engage, enhancing campaign management and customization significantly.

##### Cons

- Users find the **steep learning curve** of Adobe Marketo Engage challenging, requiring time and technical expertise to navigate.
- Users experience a **steep learning curve** with Adobe Marketo Engage, requiring time and technical skills to navigate effectively.
- Users find Marketo Engage to have a **not intuitive interface** that complicates learning and usability significantly.
- Users find the **complexity around campaigns and file management** cumbersome, making organization and usability challenging.
- Users find Adobe Marketo Engage **extremely expensive** , particularly compared to other marketing automation platforms, affecting accessibility.

#### What Are Recent G2 Reviews of Adobe Marketo Engage?

**["The Most Powerful Marketing Operations & Automation Tool"](https://www.g2.com/survey_responses/adobe-marketo-engage-review-8166383)**

**Rating:** 5.0/5.0 stars

_— Robyn H._

[Read full review](https://www.g2.com/survey_responses/adobe-marketo-engage-review-8166383)

**["Scalable, Flexible Platform for Complex Marketing Automation"](https://www.g2.com/survey_responses/adobe-marketo-engage-review-12880708)**

**Rating:** 4.0/5.0 stars

_— Lindsay C._

[Read full review](https://www.g2.com/survey_responses/adobe-marketo-engage-review-12880708)

#### What Are G2 Users Discussing About Adobe Marketo Engage?

- [How does Adobe Marketo Engage enable marketers to create more personalized and effective marketing campaigns?](https://www.g2.com/discussions/how-does-adobe-marketo-engage-enable-marketers-to-create-more-personalized-and-effective-marketing-campaigns) - 1 comment
- [What is Adobe Marketo Engage used for?](https://www.g2.com/discussions/what-is-adobe-marketo-engage-used-for) - 2 comments, 2 upvotes
- [What is Marketo Sales Connect (formerly ToutApp) used for?](https://www.g2.com/discussions/what-is-marketo-sales-connect-formerly-toutapp-used-for)
- [Who uses Marketo?](https://www.g2.com/discussions/who-uses-marketo) - 2 comments
- [Is marketo a CRM?](https://www.g2.com/discussions/is-marketo-a-crm) - 3 comments

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Similar Categories

- [AI Sales Roleplay Tools](/categories/ai-sales-roleplay-tools)
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- [Lead-to-Account Matching and Routing](/categories/lead-to-account-matching-and-routing)
- [Sales Coaching](/categories/sales-coaching)
- [Sales Enablement](/categories/sales-enablement)
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- [Sales Planning](/categories/sales-planning)
- [Sales Training and Onboarding](/categories/sales-training-and-onboarding)

[Browse Outbound Call Tracking Themes](/categories/outbound-call-tracking/themes)

 ![Julie Jung](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Julie Jung")
JJ

Researched and written by [Julie Jung](https://research.g2.com/insights/author/julie-jung)

Updated 

Products classified in the overall Outbound Call Tracking category are similar in many regards and help companies of all sizes solve their business problems. However, small business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Small Business Outbound Call Tracking to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Small Business Outbound Call Tracking category.

In addition to qualifying for inclusion in the Outbound Call Tracking Software category, to qualify for inclusion in the Small Business Outbound Call Tracking Software category, a product must have at least 10 reviews left by a reviewer from a small business.

Show More

* * *

## How Do You Choose the Right Outbound Call Tracking Software?

### What You Should Know About Outbound Call Tracking Software

### What is Outbound Call Tracking Software?

Outbound call tracking software provides sales teams with a unified platform to place outbound calls and manage leads. Outbound call tracking software allows users to place calls directly from their desktop rather than using a mobile phone which allows them to spend less time dialing and more time focusing on selling. Many outbound call tracking software also offers tools for call recording, call analytics, and provides a full call transcription so users are enabled to easily identify important parts of a conversation.

Key Benefits of Outbound Call Tracking Software

- Provides a seamless platform to call and keep track of leads
- Offers call analytics to users so they are able to identify key selling points in a conversation
- Saves time by eliminating the need to manually input contact information
- Helps remind sales teams to follow up on leads that are lingering in the call log

### Why Use Outbound Call Tracking Software?

Outbound call tracking software is used as a way to minimize many of the manual tasks that are generally associated with calling and keeping track of leads. When a call is made with outbound call tracking software, the contact information is stored and the call is automatically logged with both the date and time of the call. In addition, outbound call tracking software provides analytics and call transcriptions that prove to be extremely useful for salespeople to go back and reference at a later time after a call is completed. While it may be very difficult to keep notes while users are having an active conversation with their lead, call transcriptions automatically record and transcribe an entire conversation. This allows users to go over the entire conversation and identify key information.

**Sales coaching —** A major benefit of using outbound call tracking software is the ability to record outbound calls. Recording outbound calls allows users to review and assess whether or not certain tactics are working or if they need to switch up their call strategy. Honing in on which call tactics are the most effective help sales teams have more call recipients being receptive and willing to listen to sales calls.

**Lead tracking —** When users reach out to a lead with outbound call tracking software, the software automatically marks that the lead has been reached out to. This provides the user with a visual reminder of whether or not they reached out to a lead. Outbound call tracking software also marks the number of times a lead was contacted which indicates if a lead is particularly unresponsive and not worth a sales representative’s time.

### Who Uses Outbound Call Tracking Software?

Outbound call tracking software is most often used by various job functions that need to manage leads and engage with customers on a daily basis.

**Sales teams —** Perhaps the most common use case for outbound call tracking software are the enterprise sales teams. Enterprise sales teams are constantly tracking down leads, and searching for key points in a conversation that may help contribute to a final sale. As such, they are able to leverage the many benefits of the call transcription and lead tracking features in outbound call tracking software.

**Call centers —** Employees in the field of telemarketing and other outbound call centers utilize many of the quick dialing systems that are found in an outbound call tracking software. Outbound call tracking software queues up a long list of leads that can continuously make calls immediately when one is finished. This way users do not have to waste time dialing and are enabled to spend more of their time speaking to clients, customers, and other prospects.

### Outbound Call Tracking Software Features

Outbound call tracking software has a variety of features to record, transcribe, and analyze calls. These features allow users to focus on prospecting leads as well as take care of current customers.

**Tracking numbers —** Some outbound call tracking software provides users with tracking numbers that can be used with area codes from anywhere in the world. For example, if a midwest sales representative is reaching out to a lead on the east coast, then the call will appear to the receiver denoting that the sales representative is local and with an east coast zip code. This provides a higher success rate with calls being received as people will feel more comfortable answering a phone call from someone in the same area code.

**Outbound call reports —** Outbound call tracking software provides users with reports that allow them to track the overall rate of response from outbound calls. This feature can help users track their performance.

**Peak hours —** Peak hours features of outbound call tracking software use analytics to determine what the peak hours are to place outbound calls. This feature drills analytics down to different time zones and will alert the user which peak hours are for each lead. Understanding what times are the most effective for outbound calling will result in higher answer rates.

**Call recording —** Call recording features allow users to analyze past conversations with leads and prospects. This helps users identify any common pain points and improve overall call strategy.

**Call notifications —** Call notification features provide users with various notifications regarding missed and upcoming calls. If a user missed a call and never reached back out to a lead, then the software will remind and notify the user. Similarly, if a user has an upcoming call scheduled, then the software will notify the user ahead of time to prepare for the call.

**Call logging —** Call logging features automatically logs the date, time, duration, and outcome of a call. This helps users identify how long it has been since they have connected with the prospect, and whether or not the prospect answered or stayed on the phone for a long time. Automatic call logging means users do not have to remember to log the call as well which saves them from tedious manual work.

Other Features of Outbound Call Tracking Software: [Automated Emails Capabilities](https://www.g2.com/categories/outbound-call-tracking/f/automated-emails), [Click-to-Call Capabilities](https://www.g2.com/categories/outbound-call-tracking/f/click-to-call), [Daily Summary Capabilities](https://www.g2.com/categories/outbound-call-tracking/f/daily-summary), [Sorts Prospects Capabilities](https://www.g2.com/categories/outbound-call-tracking/f/sorts-prospects)

### Potential Issues with Outbound Call Tracking Software

**Excessive contact information —** Often, businesses already have a contact information software in place such as a customer relationship management (CRM) software. When businesses install a CRM alongside an outbound call tracking software, it may often lead to mismatched contact information where one software lists a different contact number than the other. This can lead to confusion and eventually require the user to hunt down the correct information, hence wasting time.

**Lack of customer trust —** Outbound call tracking software has the capability of making calls with an area code that appears close to the customer who is receiving the call. When the customer discovers that the call is not actually being made from the same area, it may deter them from continuing a conversation.

### Software and Services Related to Outbound Call Tracking Software

Outbound call tracking software can be integrated with a variety of software that helps users manage all information pertaining to leads. Having a central location to manage lead contact information, as well as relevant notes on the customer account provides a more efficient and effective strategy for managing customer information.

**Customer relationship management (CRM) software —** One of the most tedious tasks for sales representatives is manually inputting calls into a [CRM software](https://www.g2.com/categories/crm). When users integrate a CRM with outbound call tracking software, the call tracking software automatically records the date, time, and place of the call so users are able to spend their time on other tasks. Additionally, CRM is usually a business’s central location for storing customer data. With customer data easily available, users can make more informed calls and quickly fetch contact information.

**A/B testing software —** Another popular integration for outbound call tracking software is [A/B testing software](https://www.g2.com/categories/a-b-testing). A/B testing software allows teams to test and measure the success of various conversation types with callers. By testing a few conversation tactics and styles, callers can hone in on which sales tactics are working and which are not.