# Best Outbound Call Tracking Software for Small Business - Page 4 ## How Many Outbound Call Tracking Software Products Does G2 Track? **Total Products under this Category:** 183 ### Category Stats (Jul 2026) - **Average Rating:** 4.52/5 (↑0.01 vs Jun 2026) The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** MyOperator (+6.93%) - Among all products in this category, MyOperator recorded the largest rating increase compared to last month _Last updated: July 27, 2026_ ## How Does G2 Rank Outbound Call Tracking Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 119,600+ Authentic Reviews - 183+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for Outbound Call Tracking Software ![G2 Grid® for Outbound Call Tracking Software plotting products by satisfaction and market presence](https://www.g2.com/categories/outbound-call-tracking/grids.png?focus%5B%5D=6227&focus%5B%5D=129760&focus%5B%5D=3296&focus%5B%5D=87468&focus%5B%5D=1188166&focus%5B%5D=95230&focus%5B%5D=4872&focus%5B%5D=4215) Highlighted products: HubSpot Sales Hub, Quo, Close, CloudTalk, Nooks, Ringover, Aircall, and Genesys Cloud CX. Underlying data: [Grid® JSON](https://www.g2.com/categories/outbound-call-tracking/grids.json?focus%5B%5D=hubspot-sales-hub&focus%5B%5D=quo-quo&focus%5B%5D=close&focus%5B%5D=cloudtalk&focus%5B%5D=nooks&focus%5B%5D=ringover&focus%5B%5D=aircall&focus%5B%5D=genesys-cloud-cx&segment=small-business) **Sponsored** ### Reevo Reevo is the AI-native sales platform that runs prospecting, outreach, conversation intelligence, deal management, forecasting, and coaching on the full context of your business. Because every call, email, meeting, and deal update lives in a single memory, Reevo AI has a complete view of every account and can act on it – drafting follow-ups, updating the CRM, and flagging deal risk across the pipeline. Over time it learns how your team actually sells – your stages, signals, and patterns – and gets more accurate about your buyers. That shared memory also carries your team's knowledge, so new sellers ramp with the same account context and institutional know-how your top reps have, instead of rebuilding it from scratch. Layer Reevo over the tools you already use, or run it as your CRM and system of record out of the box. Because it works from one source of truth rather than partial views, your team spends less time on manual updates and makes decisions on the full picture. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=628&secure%5Bchosen_at%5D=2026-07-28T09%3A53%3A06Z&secure%5Bdisplayable_resource_id%5D=628&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=628&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1395075&secure%5Bresource_id%5D=628&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Foutbound-call-tracking%2Fsmall-business%3Fpage%3D4&secure%5Btoken%5D=f749bbac13e27294902eb73818049dbc328e477e85ffa745b6385e1fb5decb97&secure%5Burl%5D=https%3A%2F%2Freevo.ai%2Fsee-reevo-p1-b-g2%3Futm_source%3Dg2%26utm_medium%3Dreview_site%26utm_campaign%3Dg2_paid&secure%5Burl_type%5D=custom_url) [ iPlum ](https://www.g2.com/products/iplum/reviews) By [iplum](https://www.g2.com/sellers/iplum) [ 4.3/5(201) ](https://www.g2.com/products/iplum/reviews) What do users say? Users consistently praise the product for its ease of use and reliable communication features, making it a preferred choice for maintaining HIPAA compliance in various professional settings. The strai Pros and Cons [ Ease of Use (104) ](https://www.g2.com/products/iplum/reviews?qs=pros-and-cons)[ Texting Issues (28) ](https://www.g2.com/products/iplum/reviews?qs=pros-and-cons) [ FlashRev ](https://www.g2.com/products/flashrev/reviews) By [FlashIntel](https://www.g2.com/sellers/flashintel) [ 4.6/5(666) ](https://www.g2.com/products/flashrev/reviews) What do users say? Users consistently praise the product for its powerful lead generation and intuitive interface, which streamline the sales process and enhance productivity. The platform's ability to provide real-time Pros and Cons [ Ease of Use (143) ](https://www.g2.com/products/flashrev/reviews?qs=pros-and-cons)[ Outdated Data (40) ](https://www.g2.com/products/flashrev/reviews?qs=pros-and-cons) [ Outreach ](https://www.g2.com/products/outreach/reviews) By [Outreach](https://www.g2.com/sellers/outreach) [ 4.3/5(3,574) ](https://www.g2.com/products/outreach/reviews) What do users say? Users consistently praise the ease of use and powerful automation features of Outreach, which streamline sales processes and enhance productivity. The seamless integration with CRMs like Salesforce al Pros and Cons [ Ease of Use (80) ](https://www.g2.com/products/outreach/reviews?qs=pros-and-cons)[ Missing Features (32) ](https://www.g2.com/products/outreach/reviews?qs=pros-and-cons) [ Salesfinity ](https://www.g2.com/products/salesfinity/reviews) By [Salesfinity](https://www.g2.com/sellers/salesfinity) [ 4.8/5(117) ](https://www.g2.com/products/salesfinity/reviews) What do users say? Users consistently praise the ease of use and powerful features of Salesfinity, highlighting its ability to streamline cold calling and enhance productivity. The platform's intuitive interface and eff Pros and Cons [ Ease of Use (41) ](https://www.g2.com/products/salesfinity/reviews?qs=pros-and-cons)[ Call Issues (16) ](https://www.g2.com/products/salesfinity/reviews?qs=pros-and-cons) [ Aloware ](https://www.g2.com/products/aloware/reviews) By [Aloware](https://www.g2.com/sellers/aloware) [ 4.1/5(827) ](https://www.g2.com/products/aloware/reviews) What do users say? Users consistently praise the intuitive interface and ease of use of Aloware, which significantly enhances their communication efficiency. The integration with CRM tools like HubSpot is frequently hig Pros and Cons [ Ease of Use (126) ](https://www.g2.com/products/aloware/reviews?qs=pros-and-cons)[ Call Issues (90) ](https://www.g2.com/products/aloware/reviews?qs=pros-and-cons) [ Adversus ](https://www.g2.com/products/adversus/reviews) By [Adversus](https://www.g2.com/sellers/adversus) [ 4.8/5(51) ](https://www.g2.com/products/adversus/reviews) What do users say? Users consistently praise the ease of use and excellent customer support provided by Adversus, highlighting how intuitive the system is for managing calls and campaigns. Many appreciate the platform's Pros and Cons [ Accuracy (1) ](https://www.g2.com/products/adversus/reviews?qs=pros-and-cons)[ Call Issues (1) ](https://www.g2.com/products/adversus/reviews?qs=pros-and-cons) [ Reply ](https://www.g2.com/products/reply/reviews) By [Reply.io](https://www.g2.com/sellers/reply-io) [ 4.6/5(1,551) ](https://www.g2.com/products/reply/reviews) What do users say? Users consistently praise the platform for its ease of use and multichannel outreach capabilities, allowing for efficient email and LinkedIn campaigns. The intuitive interface and responsive customer Pros and Cons [ Ease of Use (77) ](https://www.g2.com/products/reply/reviews?qs=pros-and-cons)[ Learning Curve (26) ](https://www.g2.com/products/reply/reviews?qs=pros-and-cons) [ PersistIQ ](https://www.g2.com/products/persistiq/reviews) By [PersistIQ](https://www.g2.com/sellers/persistiq) [ 4.5/5(325) ](https://www.g2.com/products/persistiq/reviews) What do users say? Users consistently praise the ease of use and excellent customer support provided by PersistIQ, which simplifies the process of managing email outreach campaigns. Many appreciate how the platform auto Pros and Cons [ Automation (2) ](https://www.g2.com/products/persistiq/reviews?qs=pros-and-cons)[ Email Spamming (2) ](https://www.g2.com/products/persistiq/reviews?qs=pros-and-cons) [ NeoDove ](https://www.g2.com/products/neodove/reviews) By [NeoDove](https://www.g2.com/sellers/neodove) [ 4/5(17) ](https://www.g2.com/products/neodove/reviews) What do users say? Users consistently praise the ease of use and exceptional customer support provided by NeoDove, highlighting how it simplifies lead management and enhances operational efficiency. Many appreciate the Pros and Cons [ Ease of Use (3) ](https://www.g2.com/products/neodove/reviews?qs=pros-and-cons)[ Buggy Features (1) ](https://www.g2.com/products/neodove/reviews?qs=pros-and-cons) [ FrontSpin ](https://www.g2.com/products/frontspin/reviews) By [FrontSpin](https://www.g2.com/sellers/frontspin) [ 4.3/5(68) ](https://www.g2.com/products/frontspin/reviews) What do users say? Users consistently praise the ease of use and excellent customer support provided by FrontSpin, highlighting how quickly new team members can onboard and start making calls. The platform's seamless in Pros and Cons [ Ease of Use (3) ](https://www.g2.com/products/frontspin/reviews?qs=pros-and-cons)[ Integration Issues (1) ](https://www.g2.com/products/frontspin/reviews?qs=pros-and-cons) [ CallHub ](https://www.g2.com/products/callhub/reviews) By [CallHub](https://www.g2.com/sellers/callhub-b4d0a0b0-2029-47cf-9a69-3d15e0f35306) [ 4.8/5(35) ](https://www.g2.com/products/callhub/reviews) What do users say? Users consistently praise the ease of use and flexibility of CallHub, highlighting its intuitive interface and ability to scale according to needs. Many appreciate the responsive customer support, whi Pros and Cons [ Call Recording (1) ](https://www.g2.com/products/callhub/reviews?qs=pros-and-cons)[ Call Issues (1) ](https://www.g2.com/products/callhub/reviews?qs=pros-and-cons) [ Dialpad Support ](https://www.g2.com/products/dialpad-support/reviews) By [Dialpad](https://www.g2.com/sellers/dialpad) [ 4.4/5(707) ](https://www.g2.com/products/dialpad-support/reviews) What do users say? Users consistently praise the product for its ease of use and quick support response, highlighting how it simplifies communication and enhances productivity. The AI features, particularly call transcr Pros and Cons [ Helpful (84) ](https://www.g2.com/products/dialpad-support/reviews?qs=pros-and-cons)[ Poor Customer Support (32) ](https://www.g2.com/products/dialpad-support/reviews?qs=pros-and-cons) [ Shape Software ](https://www.g2.com/products/shape-software-shape-software/reviews) By [Shape Software](https://www.g2.com/sellers/shape-software) [ 4.5/5(65) ](https://www.g2.com/products/shape-software-shape-software/reviews) What do users say? Users consistently praise the ease of use and intuitive interface of Shape Software, highlighting how it simplifies contact management and automates tasks, which enhances productivity. Many appreciate Pros and Cons [ Email Marketing (2) ](https://www.g2.com/products/shape-software-shape-software/reviews?qs=pros-and-cons)[ Editing Limitations (2) ](https://www.g2.com/products/shape-software-shape-software/reviews?qs=pros-and-cons) [ Outplay ](https://www.g2.com/products/outplay/reviews) By [Outplay HQ](https://www.g2.com/sellers/outplay-hq) [ 4.5/5(275) ](https://www.g2.com/products/outplay/reviews) What do users say? Users consistently praise the ease of use and excellent customer support provided by Outplay, making it a reliable choice for sales engagement and outreach. Many appreciate its ability to streamline w Pros and Cons [ Features (3) ](https://www.g2.com/products/outplay/reviews?qs=pros-and-cons)[ Integration Issues (2) ](https://www.g2.com/products/outplay/reviews?qs=pros-and-cons) [ Adobe Marketo Engage ](https://www.g2.com/products/adobe-marketo-engage/reviews) By [Adobe](https://www.g2.com/sellers/adobe) [ 4.1/5(3,148) ](https://www.g2.com/products/adobe-marketo-engage/reviews) What do users say? Users consistently praise Adobe Marketo Engage for its powerful automation and flexible integration capabilities, which streamline marketing processes and enhance lead management. Many appreciate how Pros and Cons [ Ease of Use (193) ](https://www.g2.com/products/adobe-marketo-engage/reviews?qs=pros-and-cons)[ Learning Curve (176) ](https://www.g2.com/products/adobe-marketo-engage/reviews?qs=pros-and-cons) - [‹ Prev‹ Prev](/categories/outbound-call-tracking/small-business?order=g2_score&page=3#product-list) - [1](/categories/outbound-call-tracking/small-business?order=g2_score#product-list) - [2](/categories/outbound-call-tracking/small-business?order=g2_score&page=2#product-list) - [3](/categories/outbound-call-tracking/small-business?order=g2_score&page=3#product-list) - 4 - [5](/categories/outbound-call-tracking/small-business?order=g2_score&page=5#product-list) - [Next ›Next ›](/categories/outbound-call-tracking/small-business?order=g2_score&page=5#product-list) Spotlight Categories [Online Backup Software](https://www.g2.com/categories/online-backup) [Product Information Management (PIM) Systems](https://www.g2.com/categories/product-information-management-pim) [Help Desk Software](https://www.g2.com/categories/help-desk) [Affiliate Marketing Software](https://www.g2.com/categories/affiliate-marketing) [CRM Software](https://www.g2.com/categories/crm) Similar Categories - [AI Sales Roleplay Tools](/categories/ai-sales-roleplay-tools) - [Conversation Intelligence](/categories/conversation-intelligence) - [Digital Sales Room](/categories/digital-sales-room) - [Email Tracking](/categories/email-tracking) - [Lead-to-Account Matching and Routing](/categories/lead-to-account-matching-and-routing) - [Sales Coaching](/categories/sales-coaching) - [Sales Enablement](/categories/sales-enablement) - [Sales Engagement](/categories/sales-engagement) - [Salesforce CRM Document Generation](/categories/salesforce-crm-document-generation) - [Sales Performance Management](/categories/sales-performance-management) - [Sales Planning](/categories/sales-planning) - [Sales Training and Onboarding](/categories/sales-training-and-onboarding) [Browse Outbound Call Tracking Themes](/categories/outbound-call-tracking/themes) ![Julie Jung](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Julie Jung") JJ Researched and written by [Julie Jung](https://research.g2.com/insights/author/julie-jung) Updated Products classified in the overall Outbound Call Tracking category are similar in many regards and help companies of all sizes solve their business problems. However, small business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Small Business Outbound Call Tracking to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Small Business Outbound Call Tracking category. In addition to qualifying for inclusion in the Outbound Call Tracking Software category, to qualify for inclusion in the Small Business Outbound Call Tracking Software category, a product must have at least 10 reviews left by a reviewer from a small business. Show More * * * ## How Do You Choose the Right Outbound Call Tracking Software? ### What You Should Know About Outbound Call Tracking Software ### What is Outbound Call Tracking Software? Outbound call tracking software provides sales teams with a unified platform to place outbound calls and manage leads. Outbound call tracking software allows users to place calls directly from their desktop rather than using a mobile phone which allows them to spend less time dialing and more time focusing on selling. Many outbound call tracking software also offers tools for call recording, call analytics, and provides a full call transcription so users are enabled to easily identify important parts of a conversation. Key Benefits of Outbound Call Tracking Software - Provides a seamless platform to call and keep track of leads - Offers call analytics to users so they are able to identify key selling points in a conversation - Saves time by eliminating the need to manually input contact information - Helps remind sales teams to follow up on leads that are lingering in the call log ### Why Use Outbound Call Tracking Software? Outbound call tracking software is used as a way to minimize many of the manual tasks that are generally associated with calling and keeping track of leads. When a call is made with outbound call tracking software, the contact information is stored and the call is automatically logged with both the date and time of the call. In addition, outbound call tracking software provides analytics and call transcriptions that prove to be extremely useful for salespeople to go back and reference at a later time after a call is completed. While it may be very difficult to keep notes while users are having an active conversation with their lead, call transcriptions automatically record and transcribe an entire conversation. This allows users to go over the entire conversation and identify key information. **Sales coaching —** A major benefit of using outbound call tracking software is the ability to record outbound calls. Recording outbound calls allows users to review and assess whether or not certain tactics are working or if they need to switch up their call strategy. Honing in on which call tactics are the most effective help sales teams have more call recipients being receptive and willing to listen to sales calls. **Lead tracking —** When users reach out to a lead with outbound call tracking software, the software automatically marks that the lead has been reached out to. This provides the user with a visual reminder of whether or not they reached out to a lead. Outbound call tracking software also marks the number of times a lead was contacted which indicates if a lead is particularly unresponsive and not worth a sales representative’s time. ### Who Uses Outbound Call Tracking Software? Outbound call tracking software is most often used by various job functions that need to manage leads and engage with customers on a daily basis. **Sales teams —** Perhaps the most common use case for outbound call tracking software are the enterprise sales teams. Enterprise sales teams are constantly tracking down leads, and searching for key points in a conversation that may help contribute to a final sale. As such, they are able to leverage the many benefits of the call transcription and lead tracking features in outbound call tracking software. **Call centers —** Employees in the field of telemarketing and other outbound call centers utilize many of the quick dialing systems that are found in an outbound call tracking software. Outbound call tracking software queues up a long list of leads that can continuously make calls immediately when one is finished. This way users do not have to waste time dialing and are enabled to spend more of their time speaking to clients, customers, and other prospects. ### Outbound Call Tracking Software Features Outbound call tracking software has a variety of features to record, transcribe, and analyze calls. These features allow users to focus on prospecting leads as well as take care of current customers. **Tracking numbers —** Some outbound call tracking software provides users with tracking numbers that can be used with area codes from anywhere in the world. For example, if a midwest sales representative is reaching out to a lead on the east coast, then the call will appear to the receiver denoting that the sales representative is local and with an east coast zip code. This provides a higher success rate with calls being received as people will feel more comfortable answering a phone call from someone in the same area code. **Outbound call reports —** Outbound call tracking software provides users with reports that allow them to track the overall rate of response from outbound calls. This feature can help users track their performance. **Peak hours —** Peak hours features of outbound call tracking software use analytics to determine what the peak hours are to place outbound calls. This feature drills analytics down to different time zones and will alert the user which peak hours are for each lead. Understanding what times are the most effective for outbound calling will result in higher answer rates. **Call recording —** Call recording features allow users to analyze past conversations with leads and prospects. This helps users identify any common pain points and improve overall call strategy. **Call notifications —** Call notification features provide users with various notifications regarding missed and upcoming calls. If a user missed a call and never reached back out to a lead, then the software will remind and notify the user. Similarly, if a user has an upcoming call scheduled, then the software will notify the user ahead of time to prepare for the call. **Call logging —** Call logging features automatically logs the date, time, duration, and outcome of a call. This helps users identify how long it has been since they have connected with the prospect, and whether or not the prospect answered or stayed on the phone for a long time. Automatic call logging means users do not have to remember to log the call as well which saves them from tedious manual work. Other Features of Outbound Call Tracking Software: [Automated Emails Capabilities](https://www.g2.com/categories/outbound-call-tracking/f/automated-emails), [Click-to-Call Capabilities](https://www.g2.com/categories/outbound-call-tracking/f/click-to-call), [Daily Summary Capabilities](https://www.g2.com/categories/outbound-call-tracking/f/daily-summary), [Sorts Prospects Capabilities](https://www.g2.com/categories/outbound-call-tracking/f/sorts-prospects) ### Potential Issues with Outbound Call Tracking Software **Excessive contact information —** Often, businesses already have a contact information software in place such as a customer relationship management (CRM) software. When businesses install a CRM alongside an outbound call tracking software, it may often lead to mismatched contact information where one software lists a different contact number than the other. This can lead to confusion and eventually require the user to hunt down the correct information, hence wasting time. **Lack of customer trust —** Outbound call tracking software has the capability of making calls with an area code that appears close to the customer who is receiving the call. When the customer discovers that the call is not actually being made from the same area, it may deter them from continuing a conversation. ### Software and Services Related to Outbound Call Tracking Software Outbound call tracking software can be integrated with a variety of software that helps users manage all information pertaining to leads. Having a central location to manage lead contact information, as well as relevant notes on the customer account provides a more efficient and effective strategy for managing customer information. **Customer relationship management (CRM) software —** One of the most tedious tasks for sales representatives is manually inputting calls into a [CRM software](https://www.g2.com/categories/crm). When users integrate a CRM with outbound call tracking software, the call tracking software automatically records the date, time, and place of the call so users are able to spend their time on other tasks. Additionally, CRM is usually a business’s central location for storing customer data. With customer data easily available, users can make more informed calls and quickly fetch contact information. **A/B testing software —** Another popular integration for outbound call tracking software is [A/B testing software](https://www.g2.com/categories/a-b-testing). A/B testing software allows teams to test and measure the success of various conversation types with callers. By testing a few conversation tactics and styles, callers can hone in on which sales tactics are working and which are not.