--- title: telecrm Reviews meta_title: 'telecrm Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 14 reviews by the users' company size, role or industry to find out how telecrm works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 14 scale: '5' date_modified: '2026-09-28' parent_category: name: Sales Acceleration url: https://www.g2.com/categories/sales-acceleration --- # telecrm Reviews **Vendor:** Flamon Cloudtech Pvt Ltd **Category:** [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking) **Average Rating:** 4.5/5.0 **Total Reviews:** 14 ## About telecrm telecrm is an Indian CRM tool designed to streamline sales, support, and marketing use cases for MSMEs and enterprises that rely on telecalling and WhatsApp for communication. It offers comprehensive lead management functionalities, performance reports, custom integrations, WhatsApp API, an automation suite, and AI integration for call tracking, all with an easy-to-use interface provided at an affordable price. ## telecrm Pros & Cons Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews. **What users like:** - Users love the **user-friendly interface** of TeleCRM, allowing for quick adaptation and effective technology use. (3 reviews) - Users find the **user-friendly interface** of TeleCRM makes it easy to adapt and manage their workflows effectively. (2 reviews) - Users appreciate the **easy integrations** in TeleCRM, facilitating seamless workflow and efficient lead management. (2 reviews) - Users commend TeleCRM for its **intuitive and user-friendly interface** , facilitating easy adoption and efficient workflow design. (2 reviews) - Users praise the **user-friendly interface** of TeleCRM, noting its ease of use and smooth integration. (2 reviews) - Users love the **call recording feature** in TeleCRM, enhancing their communication efficiency and effectiveness. (1 reviews) - CRM Integration (1 reviews) - Easy Access (1 reviews) - Easy Implementation (1 reviews) - Easy Setup (1 reviews) **What users dislike:** - Users find the **lack of advanced features** in TeleCRM, such as AI insights, disappointing compared to competitors. (2 reviews) - Users find the **delays in integration** frustrating and suggest improvements in support for a better experience. (1 reviews) - Users find the **bulk email functionality lacking** in TeleCRM compared to other platforms like WhatsApp. (1 reviews) - Users find the **lack of detailed bulk email options** in TeleCRM limiting compared to other platforms. (1 reviews) - Users find the **integration issues** frustrating, noting that support needs improvement for a smoother experience. (1 reviews) - Poor Customer Support (1 reviews) ## telecrm Reviews ### 1. Unique Automations and Live Support That Stand Out **Rating:** 5.0/5.0 stars **Reviewed by:** lil-Brahmas S. | CEO, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 25, 2026 **What do you like best about telecrm?** Unique Features and Automations with Meta, G Sheet, AI and Soft and SIM based dialling and the LIVE SUPPORT **What do you dislike about telecrm?** Not dislike ....The data reporting for individual productivity dashboard can be improved in a single view. Productivity of team reports can be seamless in terms of login, log out, idle hrs etc esp. this will help to track work from home team members productivity tracking. **What problems is telecrm solving and how is that benefiting you?** Meta connection is live and distributing to the team. WhatsApp integration is in place, and WhatsApp transaction history is added to individual leads for follow-up. There’s been no outage so far, not even a rare one. ### 2. Telecrm: Beginner-Friendly, Smooth Call Audio Tracking CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Pradipta H. | Assistant Marketing Manager, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 25, 2026 **What do you like best about telecrm?** Telecrm is very beginner-friendly. It doesn’t come with gimmicky features that end up being useless. Instead, it helps with audio tracking for calls, and it runs smoothly within my caller hierarchy. **What do you dislike about telecrm?** I don’t think they’re listed as a direct Meta partner, but they should be included on the list. **What problems is telecrm solving and how is that benefiting you?** I don’t have to maintain multiple Excel sheets to separate the different stages of leads. All my callers’ calls are in one place, so if the leaders ask for any specific query, I can pull it up within a minute. ### 3. A lead management boon for SMB sales teams **Rating:** 5.0/5.0 stars **Reviewed by:** Kamal V. | Community Manager, Internet, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google One Tap using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** July 20, 2026 **What do you like best about telecrm?** Telecrm has helped our organization scale our sales and lead management. Earlier, we used to face difficulties with leads being scattered all across the board. But with telecrm, all our leads are managed in one place. This advertently helps our sales teams and makes their work faster. **What do you dislike about telecrm?** I don't find any major flaws within the product that would make me rethink my decision. However, like with any software, there are areas of improvement. For example, reports could be a bit more detailed. **What problems is telecrm solving and how is that benefiting you?** Lead management was one big pain point of our business. We used to struggle to keep a check on all our sources of leads. With telecrm, that problem is now completely solved. ### 4. Streamlined lead management and WhatsApp messaging in 1 place **Rating:** 5.0/5.0 stars **Reviewed by:** Yulija K. | SaaS Product Growth Marketer , Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** July 15, 2026 **What do you like best about telecrm?** Telecrm has really helped us in managing our daily leads pipeline and communications. Since we are able to gather all leads in a single platform, it becomes easy to streamline work over them. Moreover, I can simply shoot them a message over WhatsApp directly from telecrm and this feature saves me a lot of time on manual work **What do you dislike about telecrm?** Nothing major right now. It could maybe become more helpful if we can get some logistics related features and native integrations. Otherwise, telecrm is working very well for us **What problems is telecrm solving and how is that benefiting you?** Previously we used to have a lot of problems with our leads data being scattered across. telecrm helped us bring all of that data in one place ### 5. Streamlined Lead Management and WhatsApp Messaging in One Place **Rating:** 4.5/5.0 stars **Reviewed by:** İlayda T. | Growth Marketer, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** July 20, 2026 **What do you like best about telecrm?** Telecrm has really helped us manage our daily leads pipeline and communications. Because we can gather all our leads on a single platform, it’s much easier to streamline the work around them and stay organized. On top of that, I can quickly send a message via WhatsApp directly from Telecrm, and this feature saves me a lot of time that would otherwise go into manual work. **What do you dislike about telecrm?** Nothing major to flag right now. Telecrm is working very well for us overall. That said, it could become even more helpful if it included a few more logistics-related features and offered native integrations. **What problems is telecrm solving and how is that benefiting you?** Previously, we had a lot of problems with our lead data being scattered across different places. telecrm helped us bring all of that data into one place, which made it much easier to manage and keep track of. ### 6. Clear accountability for our sales team **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 10, 2026 **What do you like best about telecrm?** Our sales team has been using TeleCRM for a few months, and the biggest win is clarity: leads are assigned to specific salespeople, so nothing sits unclaimed, and the built-in dialer logs every call automatically. Our sales process is now much more organized and accountable. **What do you dislike about telecrm?** The main downside for us was the initial learning curve — it took our sales team some time to figure out how everything works and get comfortable with the system. After the first few weeks, it became much easier, but the start felt a bit confusing. **What problems is telecrm solving and how is that benefiting you?** Before TeleCRM, it was hard to see who was working on which lead and what had actually been done. Now every incoming lead is assigned to a specific salesperson, and all calls are logged automatically through the dialer, so managers have a clear picture of the team's activity without chasing anyone for updates. The main benefit is accountability — our sales process is more organized, and leads no longer fall through the cracks. ### 7. Best WhatsApp CRM with lead tracking **Rating:** 4.5/5.0 stars **Reviewed by:** DiNesh N. | Sales Lead, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** April 13, 2026 **What do you like best about telecrm?** telecrm has completely streamlined our sales process. The lead tracking and WhatsApp API work flawlessly to save us hours every week. It makes appointment booking and follow-ups seamless. Highly recommended for boosting productivity. **What do you dislike about telecrm?** The current reports are good, but I would love to see more advanced visual charts for tracking team performance over longer periods. **What problems is telecrm solving and how is that benefiting you?** What problems is telecrm solving and how is that benefiting you? We struggled with lead leakage and manual calling before. telecrm solved this with a very intuitive ui/ux that our team learned quickly. The whatsapp API integration and automated workflows have improved our overall performance significantly. It provides excellent roi for our business. Also, the onboarding support was seamless and very helpful in setting everything up. ### 8. TeleCRM Streamlines Lead Tracking and WhatsApp Outreach in One Place **Rating:** 3.0/5.0 stars **Reviewed by:** Kanika G. | Manager, Market Research, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** July 23, 2026 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about telecrm?** What I like best about TeleCRM is how well it brings together lead tracking and communication in one place. The WhatsApp API integration has been especially useful, it lets us reach out to leads directly on a channel they actually respond on, without switching between tools. **What do you dislike about telecrm?** There isn't much to complain about, but if I had to point something out, it would be that the initial setup and getting used to all the features took a little time. **What problems is telecrm solving and how is that benefiting you?** TeleCRM has helped us bring lead management and follow-ups into one organized system instead of tracking things across scattered spreadsheets and reminders. ### 9. Streamlined Our Sales Tracking and Communication **Rating:** 4.5/5.0 stars **Reviewed by:** Pallavi P. | Technical Content Writer, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** July 17, 2026 **What do you like best about telecrm?** I appreciate how TeleCRM has organized our workflow, solving a lot of the pipeline mess we had before. I love that we can send personalized messages to clients quite easily and track all our leads, conversations, and progress on one dashboard instead of switching multiple apps and windows. The initial setup was also quite easy, making it convenient to get started. **What do you dislike about telecrm?** Umm, something like sending our team reminders about certain to-dos or scheduled calls would be helpful. That feature would save us a lot of time and missed opportunities. **What problems is telecrm solving and how is that benefiting you?** TeleCRM organizes our chaotic communication system, tracking sales progress effectively, and centralizes leads, conversations, and progress in one dashboard. ### 10. Single platform to manage all your leads **Rating:** 5.0/5.0 stars **Reviewed by:** Arun K. | System Administrator, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** April 29, 2026 **What do you like best about telecrm?** Overall, it provides lead tracking from the day a lead is captured through to closure. The interface is easy to use, and the team is readily available whenever I need assistance. **What do you dislike about telecrm?** Till the time I have used telecrm I don't see anything that has not worked good for me. My process works very well with telecrm **What problems is telecrm solving and how is that benefiting you?** Previously I found it very difficult to bring all my leads on a single dashboard from where I could manage them. telecrm has solved this problem and it saves a lot of time for me ### 11. Easy Workflow Creation and Seamless Integrations **Rating:** 4.0/5.0 stars **Reviewed by:** Arjun o. | Partner, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** April 28, 2026 **What do you like best about telecrm?** Easy workflow creation, Integrations with other portals are seamless, the software works well, doesn't hang or stop working abruptly **What do you dislike about telecrm?** Response time to doubts is a little slow **What problems is telecrm solving and how is that benefiting you?** Earlier, we kept our sales data in Google Sheets, and using it for reporting and tracking leads was relatively tough and slow. With Tele CRM, tracking each lead from various portals has improved, and the reporting is much more consistent. ### 12. Best CRM for managing your leads and managing your whatsapp campaigns. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **G2 Icon:** Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise. **Reviewed Date:** January 16, 2025 **What do you like best about telecrm?** It is very easy to use, UI is very user-friendly, very easy to get started, clean UI for lead management, you get all the details of your WhatsApp campaigns, designing your workflow is very easy, integrating with meta makes it very user-friendly to make your templates. **What do you dislike about telecrm?** Support is not so good, they should work on it, and integration takes some time which is a bit frustrating. **What problems is telecrm solving and how is that benefiting you?** The automation is impressive, and the lead tracking at every stage is seamless. It has allowed me to maintain a clear and organized overview of all leads throughout the pipeline. ### 13. Best for Bulk WhatsApp and its management. **Rating:** 4.0/5.0 stars **Reviewed by:** Durgesh T. | Business Development Executive, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** November 18, 2024 **What do you like best about telecrm?** The best part of teleCRM is making the workflow for bulk WhatsApp. It is very easy to make and to understand the workflow as well and the the summary for every campaign is in detail which is very helpful. **What do you dislike about telecrm?** cannot see Bulk Email features and the support is a bit slow they should work on it. **What problems is telecrm solving and how is that benefiting you?** Automation is pretty good and the tracking of every step with leads is handled decently. This helped me to keep clear track of every lead in all stages. ### 14. Boosting sales efficiency and productivity **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** December 02, 2024 **What do you like best about telecrm?** TeleCRM has a user friendly interface, making it easy for us to quickly adapt and start using the technology effectively. The platform offers various automation features as well (auto dialers, call recordings) **What do you dislike about telecrm?** Compared to other CRM solutions it lacks advanced features, e.g. AI powered insights. **What problems is telecrm solving and how is that benefiting you?** TeleCRM is solving problems like inefficient sales process (manual tracking of leads & deals). It benefited us by streamlining the sales process. - [View telecrm pricing details and edition comparison](https://www.g2.com/products/telecrm/reviews?section=pricing&secure%5Bexpires_at%5D=2026-09-28+15%3A59%3A28+-0500&secure%5Bsession_id%5D=0a17a974-7a3f-40cf-bc7e-d867cb01a58c&secure%5Btoken%5D=457bf3547307b81930c7e7b6fea833c23afed4bc202c79d4a91dc2e31c936ac3&format=llm_user) ## telecrm Features **Dialing Options** - Preview Dialing - Progressive Dialing - Predictive Dialing **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Relationship Management - Insurance CRM** - Renewal Management - Client Communication Tools - Lead Tracking - Contact Management - Winbacks - Communication History - Activity Management - Reputation Management - Template Management - Interaction Tracking - Activity Tracking - Lead Management - Task Management - Email Management - Sales Pipeline Management - Workflow Management - Insurance Management **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call - Auto Dialer **Agent Tools** - Callback Scheduling - Call Recording - Real-Time Data - Live Chat - Call Scheduling **Follow up Automation - Insurance CRM** - Automated Follow-Ups - Marketing Campaigns **Contacts** - Personalization - Information Locater - Record Prospect Data - Contact Management **Automation** - Voice Activity Detection - Interactive Voice Response (IVR) - Call Scrubbing **Document Management - Insurance CRM** - Documentation handling **Insights** - Notes - Daily Summary - Automated Voicemails - Automated Emails - Sorts Prospects - Automated Note Taking - AI/Machine Learning **Agentic AI - Auto Dialer** - Autonomous Task Execution - Cross-system Integration - Third-Party Integrations - Computer Telephony Integration **Integrations & Reports - Insurance CRM** - Integrations - Reporting & Analytics **Additional Functionality** - Sales Reports - Customer Database - Email Templates - Alerts/Notifications - Mobile Access - Calendar/Reminder System - Task Scheduling - API - Access Controls/Permissions - Activity Dashboard - Data Import/Export - Customizable Reports - Forecasting - Generative AI - Marketing Automation - For Insurance Industry - AI Copilot - Quotes/Estimates - Lead Capture **Additional Functionality** - Meeting Management - AI Copilot - Reminders - Recommendations - Lead Distribution - Workflow Management - Performance Management - Dashboard - Email Management - Lead Management - Activity Tracking - Email Templates - Third-Party Integrations - Customizable Fields - Sales Pipeline Management - Generative AI - Automatic Call Distribution - Call Monitoring - Lead Capture - Deal Management - Call List Management - Multi-Channel Communication - Call Recording - For Contact Centers - CRM - Data Management - Calendar Management - Chat/Messaging - Lead Qualification - API - Task Management - Interaction Tracking - Reporting & Statistics **AI Capabilities - Auto Dialer** - Call Prioritization and List Optimization - Compliance Monitoring - Speech Analytics and Sentiment Analysis - Call Monitoring - Real-Time Monitoring - Reporting/Analytics - Text to Speech **Additional Functionality** - AI Copilot - Activity Tracking - Call Routing - Call Scripting - Contact Management - Power Dialer - Preview Dialer - Auto-Dialer - Call Tracking - Real-Time Reporting - Customer Database - Lead Management - Predictive Dialer - Call Center Management - Integrations Management - Activity Dashboard - Automatic Call Distribution - Campaign Management - Generative AI - Interaction Tracking - Caller ID - Call Transfer - Call Disposition - Voice Mail - Chat/Messaging - Automatic Outbound Dialer - Call Reporting - API - Contact Database - Lead Capture - CRM - Call List Management - Progressive Dialer - Campaign Specific Caller ID - List Management - Customizable Fields - AI/Machine Learning - Reporting & Statistics - Multi-Channel Communication - Alerts/Notifications - Multi-Campaign - Workflow Management - Call Logging - Lead Distribution - Queue Management - Inbound Call Center - For Sales Teams/Organizations - Data Security - Outbound Call Center - Performance Management - Compliance Management - Mobile Access - Email Management ## Top telecrm Alternatives - [GTM Workspace - Powered by ZoomInfo](https://www.g2.com/products/gtm-workspace-powered-by-zoominfo/reviews) - 4.5/5.0 (8,917 reviews) - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) - 4.3/5.0 (2,364 reviews) - [Freshsales](https://www.g2.com/products/freshsales/reviews) - 4.5/5.0 (1,200 reviews)