G2

Shorya Pratap S.

Revenue engineer

Mid-Market (51-1000 emp.)

9/29/2026

"Every call and follow-up finally lives in one place"

4.5/5

What do you like best about telecrm?

Our SDRs can call straight from the app on their own SIM, and every call is logged and recorded without anyone typing notes. Before telecrm, half our calls never made it into the CRM. Now I can open any lead and see every call, recording and WhatsApp message in one timeline. The mobile app is fast, and the team picked it up in a couple of days. Review collected by and hosted on G2.com.

What do you dislike about telecrm?

The reports cover everything we need day to day. I'd like more visual charts for comparing team performance across quarters, though. Right now I export to Sheets for longer-term views. It's a small gap and doesn't slow us down. Review collected by and hosted on G2.com.

What problems is telecrm solving and how is that benefiting you?

We sell to finance leaders, so we have to follow up many times and at the right moment. Before, leads were spread across spreadsheets and follow-ups got missed. Now website demo requests are assigned to reps automatically, reminders go out on time, and managers can see who called whom and what happened. Our first response to inbound leads went from hours to minutes. Our demo show-up rate also improved because reps confirm on WhatsApp from inside the CRM. Review collected by and hosted on G2.com.