I appreciate Reply as a single solution that addresses multiple needs by functioning both as a sales engagement tool and a CRM, which helps me manage sales processes seamlessly. The tool’s built-in features, such as the AI chatbot and the capability to smoothly transfer to the support team, are instrumental in resolving issues efficiently, ensuring I stay productive without unnecessary delays. Even though there is a learning curve, I find it manageable, which is a significant advantage. Additionally, I find the setup process straightforward, aided by informative webinars and clear platform instructions that facilitate a seamless onboarding experience. Review collected by and hosted on G2.com.

I feel like I don't always have good control over how the sequences are executed once they're launched. Specifically, it is difficult to determine the exact number of contacts that will be contacted on a given day, especially when running multiple campaigns or multiple sequences simultaneously. Review collected by and hosted on G2.com.