Best Online Reputation Management Software with E-Commerce Capabilities

Below are the top-rated Online Reputation Management Software with E-Commerce capabilities, as verified by G2’s Research team. Real users have identified E-Commerce as an important function of Online Reputation Management Software. Compare different products that offer this feature so you can decide which is best for your business needs.
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G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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23 Listings in Online Reputation Management Available
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Yotpo

(262)4.3 out of 5
Entry Level Price:Free Forever
View top Consulting Services for Yotpo
OverviewPros and Cons
Product Description

Yotpo is leading the next era of trust and loyalty in eCommerce. From first impression to repeat purchase, Yotpo helps brands build stronger customer relationships and drive profitable growth. Yot

Users: Owner, Founder · Industries: Retail, Apparel & Fashion · Market Segment: 73% Small-Business, 23% Mid-Market
User Sentiment

Users like Yotpo's seamless user experience, its ability to easily manage reviews and images, and its integration with other platforms such as Shopify, which enhances productivity and streamlines operations. Reviewers noted that Yotpo can become expensive and overly complex as more modules are added, its support can be lacking, and it lacks customization options and has issues with its point expiration process.

Pros and ConsUser Satisfaction
ProsEase of Use, Customer Support, Helpful, Reviews, Review Management
ConsExpensive, Missing Features, Limited Features, Limited Functionality, Feature Limitations
User SatisfactionSeller Details
Yotpo features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 9.0
9.1
Customer Feedback
Average: 8.8
8.2
Digital Media Monitoring
Average: 8.0
8.4
Competitive Intelligence
Average: 8.3
Seller Details
Year Founded
2011
HQ Location
New York
Company Website
https://www.yotpo.com
Twitter
@Yotpo
LinkedIn® Page
https://www.linkedin.com/company/1515446/

Feefo

(130)4.6 out of 5
Entry Level Price:Starting at £149.00
14th Easiest To Use in Online Reputation Management software
OverviewPros and Cons
Product Description

Feefo offers more than just stars. We bring your brand to life with the power of customer feedback. Enriched insights, intuitive features, expert advice: everything you need to transform your custo

Users: Managing Director · Industries: Retail, Leisure, Travel & Tourism · Market Segment: 52% Small-Business, 34% Mid-Market
User Sentiment

Users frequently mention the ease of implementation, the platform's integration with existing systems, and the responsive and supportive customer service team as standout features. Users mentioned some challenges with the platform, including a slight learning curve when setting up campaigns and automations, limitations in customizing review request emails, and occasional difficulties in uploading multiple sales.

Pros and ConsUser Satisfaction
ProsCustomer Support, Ease of Use, Helpful, User-Friendly, Team Helpfulness
ConsMissing Features, Poor Reporting, Improvement Needed, Limited Customization, Difficult Reporting
User SatisfactionSeller Details
Feefo features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.0
9.3
Customer Feedback
Average: 8.8
6.3
Digital Media Monitoring
Average: 8.0
7.4
Competitive Intelligence
Average: 8.3
Seller Details
Year Founded
2010
HQ Location
Petersfield, United Kingdom
Company Website
https://www.feefo.com/
Twitter
@Feefo_Official
LinkedIn® Page
https://www.linkedin.com/company/847730/
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Reviews.io

(632)4.8 out of 5
Entry Level Price:$29.00
OverviewPros and Cons
Product Description

REVIEWS.io - Turn Trust into Growth with Social Proof That Converts REVIEWS.io empowers high-growth eCommerce brands to collect, manage, and amplify the voice of their customers through reviews and

Users: Director, Managing Director · Industries: Retail, Apparel & Fashion · Market Segment: 84% Small-Business, 14% Mid-Market
Pros and ConsUser Satisfaction
ProsCustomer Support, Helpful, Ease of Use, Team Helpfulness, Response Time
ConsExpensive, Poor Customer Support, Difficult Setup, Review Issues, Difficult Navigation
User SatisfactionSeller Details
Reviews.io features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.0
9.4
Customer Feedback
Average: 8.8
8.1
Digital Media Monitoring
Average: 8.0
8.8
Competitive Intelligence
Average: 8.3
Seller Details
Year Founded
2022
HQ Location
Boston, MA
Company Website
https://www.clearer.io/
Twitter
@clearer_io
LinkedIn® Page
https://www.linkedin.com/company/clearerio/

EmbedReviews

(96)4.9 out of 5
Entry Level Price:$49 per month
OverviewPros and Cons
Product Description

EmbedReviews is a complete online review management software that can automatically generate all your customer reviews and display them in the form of a review widget on your website. It is an advan

Users: Owner · Industries: Retail, Real Estate · Market Segment: 85% Small-Business, 9% Mid-Market
Pros and ConsUser Satisfaction
ProsCustomer Support, Ease of Use, Helpful, Team Helpfulness, Customization
ConsExpensive, Limited Customization, Complexity, Content Repetition, Difficult Navigation
User SatisfactionSeller Details
EmbedReviews features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.0
9.6
Customer Feedback
Average: 8.8
8.7
Digital Media Monitoring
Average: 8.0
8.8
Competitive Intelligence
Average: 8.3
Seller Details
HQ Location
Skopje, MK
Company Website
https://www.embedsocial.com
Twitter
@EmbedSocial
LinkedIn® Page
https://www.linkedin.com/company/9492319

Shopper Approved

(230)4.8 out of 5
Entry Level Price:Starting at $119.00
OverviewPros and Cons
Product Description

Since 2010, Shopper Approved has helped over 25,000 online businesses collect up to 10x more ratings and reviews than any other review platform online. Not only is Shopper Approved one of the leadi

Users: Owner, President · Industries: Retail, Consumer Goods · Market Segment: 88% Small-Business, 15% Mid-Market
Pros and ConsUser Satisfaction
ProsEase of Use, Customer Support, Reputation Management, Setup Ease, Visibility Growth
ConsOutdated Interface, Poor Interface Design, Expensive, Difficult Navigation, Layout Issues
User SatisfactionSeller Details
Shopper Approved features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.0
9.4
Customer Feedback
Average: 8.8
7.3
Digital Media Monitoring
Average: 8.0
8.5
Competitive Intelligence
Average: 8.3
Seller Details
Year Founded
2010
HQ Location
Ogden, UT
Company Website
https://shopperapproved.com
Twitter
@ShopperApproved
LinkedIn® Page
https://www.linkedin.com/company/4802495/

Marketing 360

(61)3.5 out of 5
Entry Level Price:$0
View top Consulting Services for Marketing 360
OverviewPros and Cons
Product Description

Marketing 360® was founded in 2009 by father and son, Joe and JB Kellogg, with a mission of making a difference by helping small businesses grow and their local communities grow. Now, located in Fort

Users: Owner · Industries: Construction, Real Estate · Market Segment: 79% Small-Business, 16% Mid-Market
Pros and ConsUser Satisfaction
ProsCustomer Support, Business Growth, Customer Management, Features, Helpful
ConsPayment Issues, Ad Issues, Billing Issues, Integration Difficulty, Integration Issues
User SatisfactionSeller Details
Marketing 360 features and usability ratings that predict user satisfaction
7.9
Has the product been a good partner in doing business?
Average: 9.0
6.7
Customer Feedback
Average: 8.8
5.4
Digital Media Monitoring
Average: 8.0
0.0
Competitive Intelligence
Average: 8.3
Seller Details
Year Founded
2009
HQ Location
Fort Collins, Colorado
Company Website
https://www.madwire.com/
Twitter
@Madwire
LinkedIn® Page
https://www.linkedin.com/company/1236339/

StoryTap

(14)4.7 out of 5
OverviewPros and Cons
Product Description

StoryTap is an authentic video platform that powers AI search. With six utility patents, StoryTap is the only software company that makes it easy for businesses to automate authentic customer video te

Market Segment: 50% Small-Business, 50% Enterprise
Pros and ConsUser Satisfaction
ProsEase of Use, Helpful, Platform Usability, User Interface
ConsExpensive, Pricing Issues
User SatisfactionSeller Details
StoryTap features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.0
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Year Founded
2015
HQ Location
Vancouver, BC
Company Website
https://storytap.com/
Twitter
@storytapvideo
LinkedIn® Page
https://www.linkedin.com/company/storytapvideo/

Trustpilot

(246)3.4 out of 5
Entry Level Price:Starting at $299.00
OverviewPros and Cons
Product Description

Trustpilot is a customer review management tool that helps businesses engage and build trust with their customers. Founded in 2007 with a simple yet powerful idea that is more relevant today than ever

Industries: Financial Services, Retail · Market Segment: 60% Small-Business, 32% Mid-Market
Pros and ConsUser Satisfaction
ProsEase of Use, Reputation Management, Easy Setup, Helpful, Review Increase
ConsReview Issues, Poor Customer Support, Review Manipulation, Expensive, Usage Difficulty
User SatisfactionSeller Details
Trustpilot features and usability ratings that predict user satisfaction
6.8
Has the product been a good partner in doing business?
Average: 9.0
7.7
Customer Feedback
Average: 8.8
7.5
Digital Media Monitoring
Average: 8.0
6.8
Competitive Intelligence
Average: 8.3
Seller Details
Year Founded
2007
HQ Location
Copenhagen, Denmark
Company Website
https://www.trustpilot.com/
Twitter
@Trustpilot
LinkedIn® Page
https://www.linkedin.com/company/862573/

Bazaarvoice

(805)4.2 out of 5
OverviewPros and Cons
Product Description

Commerce is facing its biggest shift in a generation. The way shoppers discover products is being completely upended by AI, creating a new 'front door' to every brand. At the same time, consumers are

Users: Marketing Manager, Digital Marketing Manager · Industries: Consumer Goods, Retail · Market Segment: 40% Mid-Market, 38% Small-Business
User Sentiment

Reviewers appreciate the ease of integration and navigation of Bazaarvoice, its useful syndication feature, and the opportunity it provides to engage directly on customer sites and syndicate reviews. Users mentioned issues with Bazaarvoice's user interface, confusing functionality, poor customer service, rigid business practices, and complex setup and integration process.

Pros and ConsUser Satisfaction
ProsReview Management, Reviews, Helpful, Ease of Use, Customer Support
ConsComplex Usage, Poor Customer Support, Inadequate Support, Review Management, Not User-Friendly
User SatisfactionSeller Details
Bazaarvoice features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 9.0
8.3
Customer Feedback
Average: 8.8
6.3
Digital Media Monitoring
Average: 8.0
7.4
Competitive Intelligence
Average: 8.3
Seller Details
Year Founded
2005
HQ Location
Austin, Texas
Company Website
https://www.bazaarvoice.com
Twitter
@Bazaarvoice
LinkedIn® Page
https://www.linkedin.com/company/21811/
Phone
-10614

FeedbackExpress

(10)4.2 out of 5
OverviewUser Satisfaction
Product Description

FeedbackExpress is a powerful, cloud-based software solution that helps Amazon sellers automate and manage their feedback communication with buyers.

Market Segment: 80% Small-Business, 20% Mid-Market
User SatisfactionSeller Details
FeedbackExpress features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 9.0
7.2
Customer Feedback
Average: 8.8
8.3
Digital Media Monitoring
Average: 8.0
8.9
Competitive Intelligence
Average: 8.3
Seller Details
HQ Location
Derry, GB
Company Website
https://www.feedbackexpress.com
Twitter
@feedbackexpress
LinkedIn® Page
https://www.linkedin.com/company/10667498/

SKEEPERS Ratings & Reviews

(33)4.1 out of 5
OverviewPros and Cons
Product Description

Verified Reviews by SKEEPERS is a trusted third party that specializes in the collection, moderation and display of ratings and reviews from actual customers With offices in the US and Europe, this gl

Market Segment: 58% Small-Business, 27% Mid-Market
Pros and ConsUser Satisfaction
ProsCustomer Support
ConsExpensive, Feature Limitations, Lack of Detail, Limited Customization, Not User-Friendly
User SatisfactionSeller Details
SKEEPERS Ratings & Reviews features and usability ratings that predict user satisfaction
7.4
Has the product been a good partner in doing business?
Average: 9.0
1.7
Customer Feedback
Average: 8.8
0.0
Digital Media Monitoring
Average: 8.0
1.7
Competitive Intelligence
Average: 8.3
Seller Details
Year Founded
2012
HQ Location
Marseille, FR
Company Website
https://www.skeepers.io/
Twitter
@Skeepersgroup
LinkedIn® Page
https://www.linkedin.com/company/skeepers/

FeedCheck

(3)4.5 out of 5
OverviewUser Satisfaction
Product Description

FeedCheck is designed to brings all reviews in a single place and help users analyze and react quickly on new reviews.

Market Segment: 67% Mid-Market, 33% Enterprise
User SatisfactionSeller Details
FeedCheck features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.0
7.5
Customer Feedback
Average: 8.8
9.2
Digital Media Monitoring
Average: 8.0
7.5
Competitive Intelligence
Average: 8.3
Seller Details
Year Founded
2016
HQ Location
Bucharest, RO
Company Website
https://www.feedcheck.co
Twitter
@feedcheckco
LinkedIn® Page
https://www.linkedin.com/company/feedcheck.co/

TQUENS Review Manager

(2)5.0 out of 5
OverviewUser Satisfaction
Product Description

TQUENS Review Manager is the ultimate E-commerce platform to manage and analyze customer reviews. It is designed with your experience in mind to offer you the peace of mind for your business. Our syst

Market Segment: 100% Mid-Market
User SatisfactionSeller Details
TQUENS Review Manager features and usability ratings that predict user satisfaction
0.0
No information available
9.2
Customer Feedback
Average: 8.8
10.0
Digital Media Monitoring
Average: 8.0
9.2
Competitive Intelligence
Average: 8.3
Seller Details
HQ Location
N/A
Company Website
https://www.tquens.com
LinkedIn® Page
https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps

Rating Captain Reviews

(1)5.0 out of 5
OverviewPros and Cons
Product Description

Rating Captain is an advanced customer review management platform. Sign up for a Rating Captain trial account so you can collect reviews of your business from all over the internet and manage them fro

Market Segment: 100% Small-Business
Pros and ConsUser Satisfaction
ProsCentralized Management, Client Interaction, Content Creation, Easy Integrations, Multi-platform Posting
User SatisfactionSeller Details
Rating Captain Reviews features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 9.0
8.3
Customer Feedback
Average: 8.8
8.3
Digital Media Monitoring
Average: 8.0
8.3
Competitive Intelligence
Average: 8.3
Seller Details
Year Founded
2023
HQ Location
Wrocław, Poland
Company Website
https://ratingcaptain.com/
LinkedIn® Page
https://www.linkedin.com/company/ratingcaptain/?originalSubdomain=pl

Reputation Studio by 1440

(2)4.5 out of 5
OverviewUser Satisfaction
Product Description

Reviews Impact Revenue! Get the most out of your Customer Engagement team by allowing them to have a positive impact on growth by engaging your customers in the moments that matter. PRODUCT REVIEWS A

Market Segment: 100% Enterprise
User SatisfactionSeller Details
Reputation Studio by 1440 features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Year Founded
2009
HQ Location
Park City, UT
Company Website
https://www.cloudconversion.com
Twitter
@1440io
LinkedIn® Page
https://www.linkedin.com/company/1440io/
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