Best Live Chat Software - Page 2

How Many Live Chat Software Products Does G2 Track?

Total Products under this Category: 675

Category Stats (Nov 2026)

  • Average Rating: 4.47/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Fortifi (+3.05%) - Among all products in this category, Fortifi recorded the largest rating increase compared to last month

Last updated: November 01, 2026

How Does G2 Rank Live Chat Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 114,300+ Authentic Reviews
  • 675+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Live Chat Software

G2 Grid® for Live Chat Software plotting products by satisfaction and market presence

Highlighted products: Zendesk for Customer Service, Salesforce Service Cloud, Qualified, Zoho Desk, Fin, WhatsApp Business Platform, Tidio, and Podium.

Underlying data: [Grid® JSON](https://www.g2.com/categories/live-chat/grids.json?focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=qualified&focus%5B%5D=zoho-desk&focus%5B%5D=fin&focus%5B%5D=whatsapp-business-platform&focus%5B%5D=tidio&focus%5B%5D=podium&segment=all)

Five9 Intelligent Cloud Contact Center Platform

Founded in 2001 and headquartered in San Ramon, California, Five9 has evolved into a global CX leader with over 2,500 customers worldwide. As a pioneer in cloud contact center technology, Five9 serves organizations across industries looking to transform customer experiences through intelligent, personalized interactions. With over 1,400 partners globally and 2,700 employees, Five9 combines deep CX expertise with innovative technology to help brands deliver better business outcomes. The Five9 Intelligent CX Platform provides a comprehensive suite of solutions, including omnichannel engagement, agent assistance, workforce engagement, and AI-powered automation. Five9 Genius AI embeds practical artificial intelligence across the platform, enabling hyper-personalized customer journeys where AI Agents and Human Agents work hand in hand. Our open, cloud-native platform integrates effortlessly with leading CRM and enterprise systems, ensuring businesses can personalize experiences while maximizing operational agility. Five9 transforms CX from fragmented, frustrating experiences into seamless, AI-driven journeys that anticipate customer needs. By combining AI's efficiency with the human touch, businesses can deliver better experiences at lower costs, turning their contact centers from cost centers into strategic assets. With industry-leading reliability (99.999% uptime), deep CX expertise, and a consultative partnership approach, Five9 helps businesses unlock efficiency, boost customer satisfaction, and drive long-term loyalty. With Five9, the New CX Starts Here—where customer joy becomes a driving force for business growth.

Average Rating: 4.1/5.0

Total Reviews: 620

How Do G2 Users Rate Five9 Intelligent Cloud Contact Center Platform?

  • Has the product been a good partner in doing business?: 8.6/10 (Category avg: 9.1/10)
  • Lead Development: 7.7/10 (Category avg: 8.5/10)
  • Customization : 7.9/10 (Category avg: 8.5/10)
  • Co-Browsing: 8.1/10 (Category avg: 8.1/10)

Who Is the Company Behind Five9 Intelligent Cloud Contact Center Platform?

  • Seller: Five9
  • Company Website:
  • Year Founded: 2001
  • HQ Location: San Ramon, CA
  • LinkedIn® Page: www.linkedin.com
    3,127 employees on LinkedIn®
  • Ownership: NASDAQ:FIVN

Who Uses This Product?

  • Who Uses This: Customer Service Representative, Manager
  • Top Industries: Consumer Services, Financial Services
  • Company Size: 56% Medium, 24% Small

What Do G2 Reviewers Say About Five9 Intelligent Cloud Contact Center Platform?

AI-generated summary from verified user reviews

Pros
  • Users find the ease of use of Five9 Intelligent Cloud Contact Center Platform enhances agent productivity and customer experience.
  • Users commend the accommodating customer support of Five9, enhancing their overall experience with the platform.
  • Users value the accommodating support and versatile features of Five9, greatly enhancing their contact center experience.
  • Users appreciate the impressive features and integrations of Five9, enhancing both agent and customer experiences remarkably.
  • Users value the efficiency of Five9, enhancing operations and significantly reducing agent documentation time and costs.
Cons
  • Users face call issues due to inaccurate detection and automatic logouts, impacting overall user experience and efficiency.
  • Users find the platform's complexity and learning curve challenging, especially for new users navigating advanced features.
  • Users find the missing features frustrating, particularly regarding outdated self-help resources and delayed enhancements.
  • Users face technical issues like call clarity and disposition codes that hinder efficient call management and reporting.
  • Users report poor customer support, with inadequate assistance for daily issues and slow response times during outages.

What Are Recent G2 Reviews of Five9 Intelligent Cloud Contact Center Platform?

What Are G2 Users Discussing About Five9 Intelligent Cloud Contact Center Platform?

Jotform AI Agents

Jotform AI Agents are automated real-time assistants designed to help your users at any time of day or night. AI Agents are the future of customer service. Train and customize your own personal AI Agent to enhance user engagement, improve response times, and streamline support operations. With Jotform’s intuitive, no-code AI builder, you can easily train and customize your own AI Agent to match your brand voice, support workflows, and respond with the exact information your users need. Simply provide key details, documents, FAQs, or form data, and your AI Agent will learn from this context to deliver accurate, personalized interactions. This level of customization helps teams improve response times, boost user satisfaction, and streamline support operations across every stage of the customer journey. One of the platform’s most powerful advantages is its extensive library of 7,000+ customizable AI Agent templates. These ready-made templates provide an easy starting point for a wide variety of use cases, including customer support, onboarding, lead qualification, appointment scheduling, product education, internal training, and more. Each template can be fully personalized with your own instructions, tone, workflows, and industry-specific knowledge—allowing you to deploy high-performing AI Agents in minutes. Jotform AI Agents provide 24/7 automated assistance, ensuring your customers receive instant support even outside of business hours. While you sleep, your AI Agents continue working—handling inquiries, resolving issues, collecting information, and providing accurate responses around the clock. This continuous availability reduces wait times, increases engagement, and helps teams keep up with growing demand. With multichannel support, Jotform AI Agents can operate wherever your users are. Deploy your agents across web, chat widgets, email, phone, WhatsApp, Messenger, Gmail, WordPress, and other communication channels for a unified, consistent support experience. This omnichannel flexibility ensures that your users always receive real-time assistance—no matter the device or platform. For teams requiring voice-based interactions, Jotform offers powerful phone and SMS capabilities. AI Agents can handle incoming calls, conduct natural voice conversations, answer questions, and transcribe spoken messages—all with a friendly, human-like tone. This makes Jotform AI Agents ideal for customer service hotlines, appointment reminders, phone-based support, and automated phone menus. AI Agents can also perform customizable actions based on your workflows. Define specific behaviors, triggers, follow-up steps, or automated tasks for your agent to execute. Whether you want it to qualify leads, send emails, update CRM records, route inquiries, generate reports, or collect data through forms, your AI Agent follows your rules precisely. By combining real-time automation, no-code customization, multichannel support, and intelligent communication, Jotform AI Agents help organizations scale their customer experience effortlessly. Whether you’re a small business or a global enterprise, AI Agents provide the speed, accuracy, and availability needed to support users at every moment.

Average Rating: 4.5/5.0

Total Reviews: 733

How Do G2 Users Rate Jotform AI Agents?

  • Has the product been a good partner in doing business?: 8.7/10 (Category avg: 9.1/10)
  • Lead Development: 7.6/10 (Category avg: 8.5/10)
  • Customization : 8.7/10 (Category avg: 8.5/10)
  • Co-Browsing: 6.1/10 (Category avg: 8.1/10)

Who Is the Company Behind Jotform AI Agents?

  • Seller: Jotform
  • Company Website:
  • Year Founded: 2006
  • HQ Location: San Francisco, California
  • LinkedIn® Page: www.linkedin.com
    925 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, Founder
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 75% Small, 11% Medium

What Do G2 Reviewers Say About Jotform AI Agents?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Jotform AI Agents, enjoying a seamless setup and quick results.
  • Users value the easy setup of Jotform AI Agents, enabling quick implementation and immediate benefits from day one.
  • Users love the seamless experience of Jotform AI Agents, simplifying lead generation and streamlining administrative tasks.
  • Users praise the ease of setup of Jotform AI Agents, enabling seamless chatbot deployment without coding.
  • Users praise the simple setup of Jotform AI Agents, enabling quick workflow automation and immediate value add.
Cons
  • Users feel that AI Agents have responding limitations, struggling to provide accurate information and requiring more follow-up questions.
  • Users find the AI's limited capabilities in understanding complex queries and providing accurate responses frustrating.
  • Users desire more options for customization and functionality in Jotform AI Agents for enhanced user experience.
  • Users express concerns over inadequate AI features that limit effective responses and understanding of customer needs.
  • Users face poor understanding from Jotform AI Agents, as responses can be inaccurate and lack clarification.

What Are Recent G2 Reviews of Jotform AI Agents?

Gladly

The world’s most customer-centric brands use Gladly’s CX platform to drive down costs, nurture relationships, and increase loyalty. Powered by proprietary Customer AI, Gladly is the only CX platform that puts the customer, not tickets, at the center of every conversation. Gladly is simple to use, maintains a continuous conversation across channels, and balances human connection with intelligent and empathetic automation. For B2C leaders who refuse to compromise, Gladly delivers radically efficient service and radically personal experiences. Customer experience isn’t broken—it’s just built on the wrong foundation. Gladly reimagines CX with AI that gets it right. Explore how it works at www.gladly.ai/get-started/.

Average Rating: 4.7/5.0

Total Reviews: 1,087

How Do G2 Users Rate Gladly?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 9.1/10)
  • Lead Development: 8.8/10 (Category avg: 8.5/10)
  • Customization : 8.6/10 (Category avg: 8.5/10)
  • Co-Browsing: 8.7/10 (Category avg: 8.1/10)

Who Is the Company Behind Gladly?

  • Seller: Gladly
  • Company Website:
  • Year Founded: 2014
  • HQ Location: San Francisco, California
  • LinkedIn® Page: www.linkedin.com
    222 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Customer Service Representative, Customer Experience Advisor
  • Top Industries: Retail, Consumer Services
  • Company Size: 61% Medium, 22% Small

What Do G2 Reviewers Say About Gladly?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the exceptional ease of use of Gladly, enhancing agent productivity with its intuitive, conversation-focused layout.
  • Users appreciate the convenience of a people-centered approach, facilitating seamless customer interactions and support.
  • Users value the convenient and intuitive platform of Gladly, enabling seamless, context-rich customer interactions.
  • Users value the efficiency of Gladly, enhancing productivity and enabling seamless management of multiple customer interactions.
  • Users value the people-centered model of Gladly, enhancing customer interactions and streamlining communication without ticket numbers.
Cons
  • Users find the limited features of Gladly hinder advanced workflows and reporting capabilities, impacting efficiency.
  • Users find the complexity of the rules engine challenging, affecting advanced workflows and overall user experience.
  • Users find Gladly's limited features hinder effective reporting and multitasking, affecting overall workflow and efficiency.
  • Users find the learning curve challenging, especially with complex configurations and limited UI for advanced workflows.
  • Users find limited customization in Gladly's workflows, impacting efficiency and overall user experience during peak times.

What Are Recent G2 Reviews of Gladly?

What Are G2 Users Discussing About Gladly?

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RingCentral Contact Center

RINGCENTRAL CONTACT CENTER PRODUCT DESCRIPTION RingCentral Contact Center is an enterprise-grade cloud contact center solution designed to deploy and scale customer operations globally. Built for large-scale organizations that demand flexibility and high performance, the platform unifies enterprise communications and contact center capabilities to deliver effortless customer experiences across the entire customer journey. GLOBAL OMNICHANNEL ENGAGEMENT AND ADVANCED ROUTING RingCentral Contact Center enables businesses to connect with customers on voice and over 30 digital channels globally. The solution utilizes sophisticated attribute-based routing to ensure customers are automatically paired with the right agent based on their specific needs and skills. By offering comprehensive omnichannel integration and seamless journey tracking, enterprises can maintain continuous, context-rich support across every international touchpoint. CONVERSATIONAL AI AND SELF-SERVICE AUTOMATION The platform features built-in AI Agents to streamline customer journeys and reduce operational costs. Through advanced AI self-service and AI-powered virtual agents, organizations can deliver personalized, data-driven conversations 24/7. These intelligent tools handle routine inquiries autonomously while generating deep interaction insights, providing instant assistance, and ensuring a smooth transition to live agents when necessary. NATIVE WORKFORCE ENGAGEMENT MANAGEMENT Optimize team performance and control costs with a native, AI-driven workforce optimization solution. RingCentral Contact Center encompasses full workforce engagement management (WEM) tools, including native scheduling and predictive forecasting to align team hours precisely with call traffic, vacations, and training. It also provides robust quality management features such as call recording, interaction analytics, and fair agent scoring, paired with interactive gamification and performance dashboards to boost agent satisfaction and productivity. COMPREHENSIVE ANALYTICS AND CUSTOM INTEGRATIONS Make business-critical decisions using granular historical reports and live analytics. The platform features an intuitive drag-and-drop interface to build customizable real-time dashboards, allowing managers to monitor key performance indicators like handle time, first contact resolution, and queue time instantly. Designed for bespoke deployments, the solution integrates deeply with over 120 marketplace tools and offers more than 400 available APIs to tailor workflows to any enterprise technology stack. WHY CHOOSE RINGCENTRAL CONTACT CENTER Global enterprises choose RingCentral Contact Center to deliver better customer service at scale and lift customer and employee satisfaction.. By combining powerful omnichannel routing, native workforce engagement management, and open API flexibility, RingCentral provides a secure, reliable cloud foundation that transforms traditional customer support into a strategic revenue driver.

Average Rating: 4.2/5.0

Total Reviews: 242

How Do G2 Users Rate RingCentral Contact Center?

  • Has the product been a good partner in doing business?: 8.2/10 (Category avg: 9.1/10)
  • Lead Development: 8.7/10 (Category avg: 8.5/10)
  • Customization : 8.1/10 (Category avg: 8.5/10)
  • Co-Browsing: 6.9/10 (Category avg: 8.1/10)

Who Is the Company Behind RingCentral Contact Center?

  • Seller: RingCentral
  • Company Website:
  • Year Founded: 1999
  • HQ Location: Belmont, CA
  • LinkedIn® Page: www.linkedin.com
    6,675 employees on LinkedIn®
  • Ownership: NYSE:RNG

Who Uses This Product?

  • Top Industries: Consumer Services, Computer Software
  • Company Size: 51% Small, 36% Medium

What Do G2 Reviewers Say About RingCentral Contact Center?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of RingCentral Contact Center, appreciating its intuitive setup and customizable features.
  • Users appreciate the helpful customer support at RingCentral Contact Center, ensuring swift issue resolution and seamless communication.
  • Users praise the intuitive interface of RingCentral Contact Center, enabling seamless communication and effortless setup.
  • Users appreciate the helpful customer support at RingCentral Contact Center, resolving requests efficiently and pleasantly.
  • Users commend the AI-powered efficiency of RingCentral Contact Center, streamlining customer interactions across various channels.
Cons
  • Users often face call issues with RingCentral, including disconnections and slow support for timely resolutions.
  • Users experience issues with call connectivity, including disconnections mid-call and difficulties answering via mobile.
  • Users experience call quality issues with RingCentral, including disconnections and challenges with mobile connectivity.
  • Users face significant connection issues with RingCentral Contact Center, affecting calls and overall user experience.
  • Users experience poor customer support, often facing delayed responses and inconsistent assistance during critical issues.

What Are Recent G2 Reviews of RingCentral Contact Center?

What Are G2 Users Discussing About RingCentral Contact Center?

Missive

Are you double sending emails? Not knowing who's responding to what, or whether they've responded at all? Losing the thread when the person who owns it is out? What if your business could manage all your email accounts, including its shared inboxes like support@, sales@, info@, and accounting@, along with SMS, WhatsApp, Messenger, and Instagram—all in one place? Missive is inbox collaboration for teams that run on email. Every conversation gets an owner, so nobody replies twice and nothing sits unread for a week. Teammates discuss a thread in private comments right beside it instead of forwarding it around, and when someone's away, whoever picks it up gets the full history. Missive's AI assistant works inside the inbox. It reads a thread and drafts a reply in your voice, searches your email, contacts and calendar, and reads attachments. Through MCP it pulls context from tools like ClickUp, Todoist and Stripe—and the reverse, letting Claude, ChatGPT or Cursor act on your conversations, contacts and drafts from outside Missive. Bring your own Claude, OpenAI or Gemini key, or use Missive AI credits. You approve before anything sends. Used by over 6500 businesses, including accounting firms, manufacturers, property management companies, travel agencies, legal practices, and logistics teams. -- Key features • Team Inboxes: Shared addresses the whole team works from, with assignment so every conversation has a clear owner and coverage when someone's out. • Internal comments and @mentions: Discuss a thread in a private sidebar next to the actual email. The customer never sees it. • AI assistant: Drafts replies in your voice, searches your inbox, contacts and calendar, and reads attachments. Labels, events and sends happen only after you approve. • MCP in both directions: Missive AI connects out to tools like ClickUp, Todoist and Stripe, and Missive's MCP server lets Claude, ChatGPT or Cursor work on your inbox from outside. • Automated Workflows: Create customizable rules to automate repetitive tasks and use AI to get even more efficiency. Popular use cases include auto-categorization of emails, auto-follow-up emails, automatic forwarding of receipts, and out-of-office auto-responses. • Canned responses: Save time with pre-written replies to customer inquiries, sales pitches, or to include that PDF you always need to attach when signing up a new client. • Integrations: Pipedrive, HubSpot, Shopify, Airtable, ClickUp, Asana, Dialpad, Twilio, Aircall, Zapier, and a REST API for building your own.

Average Rating: 4.7/5.0

Total Reviews: 858

How Do G2 Users Rate Missive?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.1/10)
  • Lead Development: 8.0/10 (Category avg: 8.5/10)
  • Customization : 8.6/10 (Category avg: 8.5/10)
  • Co-Browsing: 6.4/10 (Category avg: 8.1/10)

Who Is the Company Behind Missive?

  • Seller: Missive
  • Company Website:
  • Year Founded: 2015
  • HQ Location: Quebec, QC
  • LinkedIn® Page: www.linkedin.com
    12 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Owner
  • Top Industries: Accounting, Marketing and Advertising
  • Company Size: 88% Small, 12% Medium

What Do G2 Reviewers Say About Missive?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the easy team collaboration in Missive, which keeps communications organized and workflows streamlined.
  • Users appreciate the seamless team communication in Missive, which enhances collaboration and keeps information organized.
  • Users find Missive's ease of use exceptional, streamlining collaboration and email management effortlessly within teams.
  • Users appreciate the streamlined team collaboration in Missive, enhancing productivity with features like shared inboxes and real-time co-editing.
  • Users appreciate the communication ease of Missive, enhancing team collaboration and reducing email clutter.
Cons
  • Users have noted missing features, like limited search capabilities and lack of table editing options in emails.
  • Users find the learning curve steep with Missive's features, requiring time to configure settings effectively.
  • Users find the search functionality lacking, particularly struggling with filtering and locating older messages effectively.
  • Users often find the search difficulty in Missive challenging, especially for older or specific messages.
  • Users note a steep learning curve with Missive, requiring time to configure features and workflows effectively.

What Are Recent G2 Reviews of Missive?

What Are G2 Users Discussing About Missive?

Textline

Textline is a feature-rich and secure business texting platform. It empowers support, sales, marketing, and operations teams to communicate better and at scale. Connect with customers, leads, patients, or employees using Textline to build better relationships, deliver top-notch customer service, or close more deals. With features like a shared SMS inbox, two-way texting, HIPAA-compliant SMS, live web chat, automations, and more, Textline helps thousands of companies, including 1-800-GOT-JUNK?, Tuft & Needle, and Lyft, improve and streamline business conversations. Try Textline free for 14 days today and start customizing your customer outreach and automating your communication workflows.

Average Rating: 4.7/5.0

Total Reviews: 390

How Do G2 Users Rate Textline?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.1/10)
  • Lead Development: 8.5/10 (Category avg: 8.5/10)

Who Is the Company Behind Textline?

  • Seller: Textline
  • Company Website:
  • Year Founded: 2015
  • HQ Location: Los Angeles, CA
  • LinkedIn® Page: www.linkedin.com
    61 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, CEO
  • Top Industries: Hospital & Health Care, Health, Wellness and Fitness
  • Company Size: 68% Small, 27% Medium

What Do G2 Reviewers Say About Textline?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Textline, enjoying its straightforward interface and seamless communication features.
  • Users appreciate the friendly and responsive customer support from Textline, ensuring quick solutions and assistance.
  • Users appreciate the helpful customer support of Textline, noting quick responses and efficient issue resolution.
  • Users appreciate the excellent communication capabilities of Textline, enabling efficient support and improved service delivery.
  • Users appreciate the efficient communication capabilities of Textline, which significantly improve customer support and service delivery.
Cons
  • Users desire missing features like message status indicators, message editing, and enhanced billing configurations in Textline.
  • Users are frustrated by messaging issues like needing to refresh for new messages and navigation challenges in the app.
  • Users express frustration with notification issues, seeking better filtering and customization options for message alerts.
  • Users find Textline has limited features, particularly lacking in bulk messaging shortcuts and integrations.
  • Users experience unexplained SMS errors that hinder message delivery and lack clear notifications when issues arise.

What Are Recent G2 Reviews of Textline?

What Are G2 Users Discussing About Textline?

Chatway Live Chat

Chatway is an all-in-one live chat, AI chatbot, customer service, and customer communication platform that helps businesses support customers, automate conversations, manage multiple channels, and connect support workflows with AI agents and external tools. Businesses can add a customizable live chat widget to their website in minutes and communicate with visitors in real time. Chatway works with virtually any website and offers integrations for platforms such as WordPress, WooCommerce, Shopify, Wix, Square, BigCommerce, and more. Chatway combines human support, AI-powered customer service, automation, omnichannel messaging, ecommerce data, mobile apps, team collaboration, and powerful developer tools in one platform. ### AI Support Agent Chatway includes an AI Support Agent that can automatically answer customer questions 24/7. Businesses can train the AI using website content, Help Center articles, knowledge base content, FAQs, and other relevant information. The AI can answer common questions, provide support in multiple languages, and reduce the number of conversations that require a human agent. When human assistance is needed, the conversation can be handed over to the support team. Chatway includes AI credits so businesses can start using the AI Support Agent and scale usage as their support volume grows. ### MCP for AI agents Chatway supports the Model Context Protocol, or MCP, making it easy to connect Chatway with AI assistants and AI agents. Through MCP, compatible AI tools can securely access Chatway and work with customer service data using natural language. AI agents can perform actions such as: - Find and review conversations - Summarize customer conversations - Search contacts - Find unresolved conversations - Reply to customers - Assign conversations - Add tags - Add private notes - Update custom data - Resolve or reopen conversations - Help triage support requests Chatway can be connected with MCP-compatible tools such as ChatGPT, Claude, Cursor, Codex, Gemini, Grok, Cline, Devin, Manus, Goose, OpenCode, and other AI agents and MCP clients. MCP access is permission-based, so businesses can control what an AI agent is allowed to access and do. This makes Chatway especially useful for companies building AI agents, internal AI assistants, automated support workflows, and AI-powered customer service systems. ### REST API and Webhooks Chatway includes a REST API and Webhooks for businesses that want to build custom integrations and automations. The API allows external apps and AI agents to interact with Chatway conversations, messages, contacts, assignments, tags, custom data, and other support workflows. Webhooks can notify external systems when important events happen in Chatway, such as: - A customer sends a message - A new conversation is created - A conversation is resolved - An agent is assigned - A contact form is submitted - Other customer or conversation events occur MCP, API, and Webhooks can also be combined to create advanced workflows. For example: Customer sends a message → Chatway Webhook → AI agent or external system → Chatway API → customer receives a response. This makes Chatway flexible enough for both simple live chat setups and advanced AI customer service infrastructure. ### Omnichannel customer service Chatway helps businesses manage customer conversations from multiple channels in one place. Supported communication channels include website live chat, WhatsApp, Facebook Messenger, Instagram, email, and other connected channels. Support agents can manage conversations from a centralized inbox while customers continue communicating through the channels they prefer. Businesses can also add contact buttons such as WhatsApp, Messenger, Instagram, Telegram, phone, SMS, email, and custom links directly to the chat widget. ### Automations and workflows Chatway includes automation tools that help businesses reduce repetitive work and engage visitors at the right time. Automations can be triggered based on visitor behavior, pages visited, working hours, conversation activity, tags, custom data, and other conditions. Businesses can use automations to: - Send automatic greetings - Send targeted messages - Route conversations - Assign agents or teams - Add tags - Update custom data - Add private notes - Create reminders - Send post-chat surveys - Send messages based on working hours - Automatically resolve conversations - Trigger workflows based on customer behavior These tools help support teams save time while maintaining a personal customer experience. ### Teams and collaboration Chatway supports both individual users and growing customer service teams. Businesses can invite multiple agents, organize agents into teams, assign conversations, and route customers to the right department or support group. Teams can be created for areas such as sales, technical support, billing, customer success, or specific products. Agents can use private notes to collaborate internally without customers seeing the discussion. Roles and permissions help businesses control what different users can access. ### Multiple inboxes and widgets Businesses managing multiple brands, websites, products, or departments can create multiple inboxes and chat widgets inside Chatway. Each widget can have its own appearance, settings, automations, agents, and customer experience. This makes Chatway suitable for SaaS companies, ecommerce businesses, agencies, hosting companies, and organizations that manage several websites or products. ### Ecommerce integrations Chatway integrates with ecommerce platforms such as Shopify and WooCommerce. Support agents can access useful customer and store information while chatting, reducing the need to switch between multiple systems. Depending on the integration, agents can see information such as: - Customer details - Orders - Order status - Cart contents - Cart value - Products - Purchase information Agents can also share relevant products, order information, and discount coupons during conversations. Having ecommerce information directly alongside the customer conversation helps agents answer questions faster and provide better support. ### Help Center and knowledge base Chatway includes a customizable Help Center that businesses can use to create a self-service knowledge base. Businesses can publish articles, FAQs, product documentation, policies, troubleshooting guides, and other support content. Customers can search for answers themselves and move into live chat or the AI Support Agent when they need additional help. The Help Center can be customized to match the business's brand. ### Live translation and multilingual support Chatway helps businesses support customers around the world. Incoming customer messages can be translated in real time into the agent's preferred language. Businesses can also customize and translate the chat widget for different audiences. The AI Support Agent can communicate in multiple languages, making Chatway useful for international customer service teams. ### Customizable live chat widget The Chatway widget can be customized to match a business's website and branding. Businesses can customize the appearance, colors, text, position, forms, FAQs, social buttons, languages, availability, and other settings. The widget can also be shown or hidden based on conditions such as pages, domains, countries, schedules, dates, and other targeting rules. Pre-chat forms and custom fields can be used to collect useful visitor information. ### Visitor information and customer context Chatway gives agents useful context about website visitors and customers. Agents can see relevant information such as the page a visitor is viewing and other available customer details. Tags, custom data, customer information, and conversation history help support teams provide more personalized assistance. ### iOS and Android mobile apps Chatway includes native mobile apps for iOS and Android. Agents can receive push notifications, reply to customers, manage conversations, and provide customer service directly from their phones. This is especially useful for small businesses, distributed teams, and support teams that need to remain available while away from their computers. ### Productivity tools Chatway includes a wide range of tools designed to make customer service faster and easier, including: - Canned responses - FAQs - Conversation assignments - Teams - Private notes - Reminders - Scheduled messages - Tags - Custom visitor data - Conversation segments - File and image sharing - Chat transcripts - Customer blocking - Push and email notifications - Post-chat surveys - Agent availability - Conversation history - Advanced search and filters ### Easy installation Chatway can be installed quickly on almost any website. Dedicated integrations are available for popular platforms including WordPress, WooCommerce, Shopify, Wix, Square, BigCommerce, and others. Businesses can manage multiple websites and customer service operations from the same Chatway account. ### Human support, AI support, and custom AI agents in one platform One of Chatway's biggest strengths is its flexibility. Businesses can use human agents for traditional live chat, automate common support questions with the Chatway AI Support Agent, or connect their own AI agents using MCP, API, and Webhooks. This allows a business to start with simple live chat and gradually move toward more advanced automation and AI-powered customer service without replacing its customer communication platform. Chatway brings together live chat, AI chatbot capabilities, AI Support Agent, omnichannel messaging, automations, teams, mobile apps, ecommerce integrations, Help Center, live translation, multiple inboxes, multiple widgets, MCP, REST API, and Webhooks in one customer service platform.

Average Rating: 4.9/5.0

Total Reviews: 92

How Do G2 Users Rate Chatway Live Chat?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.1/10)
  • Lead Development: 9.0/10 (Category avg: 8.5/10)
  • Customization : 9.2/10 (Category avg: 8.5/10)
  • Co-Browsing: 8.4/10 (Category avg: 8.1/10)

Who Is the Company Behind Chatway Live Chat?

  • Seller: Chatway
  • Year Founded: 2014
  • HQ Location: Tel Aviv, IL
  • LinkedIn® Page: www.linkedin.com
    2 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, Founder
  • Top Industries: Leisure, Travel & Tourism, Retail
  • Company Size: 91% Small, 3% Medium

What Do G2 Reviewers Say About Chatway Live Chat?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Chatway Live Chat, highlighting its user-friendly interface and quick setup.
  • Users commend Chatway Live Chat for its outstanding customer support, making the experience efficient and pleasant.
  • Users love the easy setup of Chatway Live Chat, enabling quick integration and efficient customer communication.
  • Users praise Chatway Live Chat for its user-friendly features and exceptional customer support, enhancing communication efficiency.
  • Users enjoy the simplicity and ease of use of Chatway Live Chat, making it perfect for any website.
Cons
  • Users seek more customization options for the chat widget's design and behavior to enhance their experience.
  • Users find the pricing too expensive and prefer a scaled cost for multiple users instead of a flat rate.
  • Users find limitations in the free version of Chatway restrict access and chat history, affecting usability.
  • Users find it frustrating that they cannot create a chatbot with preset responses and can only show contact forms after hours.
  • Users note integration issues that hinder seamless functionality and adaptability with the Chatway Live Chat system.

What Are Recent G2 Reviews of Chatway Live Chat?

Glia

Glia is the #1 Banking AI platform, empowering community and regional financial institutions to create efficiencies, accelerate loan growth, drive deposits, and deliver experiences that win against megabanks and fintechs. Glia’s Banking AI operating system is a central intelligence layer on top of existing tech stacks, activating an AI workforce of specialized agents that draw from banking data, interaction history, and integrated systems of record. These banking-trained agents automate workflows across voice and digital — from front office to back office — resulting in decreased operational costs and the Universal Banker model. Trusted by 700+ banks and credit unions for its ironclad security and reliability, Glia delivers the industry’s first contractual no-hallucination guarantee. It’s why Glia customers quickly and confidently put Banking AI to work with measurable results from day one. Learn more at glia.com.

Average Rating: 4.8/5.0

Total Reviews: 89

How Do G2 Users Rate Glia?

  • Has the product been a good partner in doing business?: 9.7/10 (Category avg: 9.1/10)
  • Lead Development: 8.4/10 (Category avg: 8.5/10)
  • Customization : 8.6/10 (Category avg: 8.5/10)
  • Co-Browsing: 9.5/10 (Category avg: 8.1/10)

Who Is the Company Behind Glia?

  • Seller: Glia
  • Company Website:
  • Year Founded: 2012
  • HQ Location: New York, New York
  • LinkedIn® Page: www.linkedin.com
    470 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Banking, Financial Services
  • Company Size: 66% Medium, 18% Small

What Do G2 Reviewers Say About Glia?

AI-generated summary from verified user reviews

Pros
  • Users commend Glia's exceptional customer support, noting seamless transitions and responsive agents that enhance the service experience.
  • Users praise Glia for its ease of use, with simple setup and customization enhancing overall user experience.
  • Users value the seamless transition from digital support to live assistance, enhancing overall member engagement and experience.
  • Users value Glia for its efficiency in setup and management, ensuring a seamless experience across communication channels.
  • Users appreciate Glia’s high-quality technology and seamless features, enhancing communication efficiency and team support significantly.
Cons
  • Users express frustration over missing features, particularly in customization and follow-up capabilities, hindering efficiency.
  • Users struggle with integration issues, as expanded third-party support and complex configurations hinder optimal platform use.
  • Users experience poor customer support due to difficulties with finding information and inconsistencies in agent availability.
  • Users find the limited features of Glia restricts functionality and complicates customer interactions and follow-up processes.
  • Users feel that reporting issues hinder effective management, calling for better scheduling and data integrity.

What Are Recent G2 Reviews of Glia?

What Are G2 Users Discussing About Glia?

Gorgias

Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries throughout the entire customer journey. Gorgias's AI Agent acts as a super-agent on the brand's team, driving conversations with customers at the right time and on the right channel—from editing orders and managing subscriptions to providing AI-powered product recommendations. Thanks to advanced ecommerce and channel integrations, Gorgias provides a single, streamlined platform where customer assistance is hyper-personalized and ticket resolution happens instantly. Gorgias unlocks the power of conversations, helping brands build lasting customer relationships, improve efficiency, and drive more sales.

Average Rating: 4.6/5.0

Total Reviews: 569

How Do G2 Users Rate Gorgias?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.1/10)
  • Lead Development: 8.7/10 (Category avg: 8.5/10)
  • Customization : 8.5/10 (Category avg: 8.5/10)
  • Co-Browsing: 8.6/10 (Category avg: 8.1/10)

Who Is the Company Behind Gorgias?

  • Seller: Gorgias
  • Company Website:
  • Year Founded: 2015
  • HQ Location: San Francisco, California
  • LinkedIn® Page: www.linkedin.com
    517 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Customer Service Representative, Customer Service Manager
  • Top Industries: Retail, Apparel & Fashion
  • Company Size: 80% Small, 18% Medium

What Do G2 Reviewers Say About Gorgias?

AI-generated summary from verified user reviews

Pros
  • Users value Gorgias for its ease of use, streamlining support workflows and simplifying integrations effectively.
  • Users love the great integrations of Gorgias, streamlining support and enhancing productivity across multiple channels.
  • Users appreciate the seamless integration and automation in Gorgias, enhancing support efficiency and customer experience.
  • Users appreciate the easy integrations of Gorgias, enhancing support workflows and saving valuable time for teams.
  • Users appreciate the helpfulness of Gorgias, as it streamlines customer support and enhances operational efficiency.
Cons
  • Users often face a steep learning curve with Gorgias, particularly regarding advanced features and UI navigation.
  • Users find Gorgias to be expensive, feeling it's priced high with unhelpful support and costly add-on charges.
  • Users experience missing features with Gorgias, mainly due to limited integrations and restrictions on channel connections.
  • Users often face ticketing issues with Gorgias, including reliability concerns and a complex user interface.
  • Users express concern over Gorgias' lack of features, particularly regarding limitations in integrations and channel connectivity.

What Are Recent G2 Reviews of Gorgias?

What Are G2 Users Discussing About Gorgias?

BoldDesk

An AI-native customer service platform built to automate up to 90% of support. It unifies AI Agents, ticketing, live chat, and omnichannel support in one complete help desk, so AI resolves issues instead of deflecting them. AI Agents resolve requests end to end on every channel, take action through API tools and MCP, and hand off to humans with context. With 40+ integrations, enterprise-grade governance, and AI-first pricing that includes unlimited human agents, it scales effortlessly from startups to large enterprises, making it the ideal choice for AI-native support.

Average Rating: 4.5/5.0

Total Reviews: 154

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How Do G2 Users Rate BoldDesk?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 9.1/10)
  • Lead Development: 8.8/10 (Category avg: 8.5/10)
  • Customization : 8.5/10 (Category avg: 8.5/10)
  • Co-Browsing: 8.9/10 (Category avg: 8.1/10)

Who Is the Company Behind BoldDesk?

  • Seller: Syncfusion
  • Company Website:
  • Year Founded: 2001
  • HQ Location: Morrisville, North Carolina
  • LinkedIn® Page: www.linkedin.com
    2,739 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: IT Manager, CEO
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 48% Small, 36% Medium

What Do G2 Reviewers Say About BoldDesk?

AI-generated summary from verified user reviews

Pros
  • Users love the ease of use of BoldDesk, appreciating its simple setup and intuitive interface.
  • Users appreciate the easy GUI and setup of BoldDesk, enhancing usability and streamlining their workflows effectively.
  • Users praise the excellent customer support from BoldDesk, highlighting its promptness and helpfulness in resolving issues.
  • Users praise the easy setup of BoldDesk, appreciating its seamless integration and user-friendly interface.
  • Users appreciate the ease of use and affordability of BoldDesk, alongside effective call tracking and analytics features.
Cons
  • Users note the absence of a built-in RMM feature, limiting device monitoring and management capabilities in BoldDesk.
  • Users find the learning curve steep with BoldDesk, citing confusion and difficulty in the UI and customer portal.
  • Users feel the limited customization options in BoldDesk restrict personalization and flexibility in their experience.
  • Users find the interface not intuitive, making navigation and usability challenging during the transition to BoldDesk.
  • Users face ticketing issues, such as needing to open every ticket to view and lack of customization in the interface.

What Are Recent G2 Reviews of BoldDesk?

Kustomer

Kustomer is the Intelligent Customer Experience Platform empowering brands to put customers at the center of every interaction. By unifying customer data, conversations, and AI-powered workflows into one seamless workspace, teams deliver service that delights, retains, and drives growth. With Kustomer, support becomes faster, smarter, and more personal.

Average Rating: 4.4/5.0

Total Reviews: 537

How Do G2 Users Rate Kustomer?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 9.1/10)
  • Lead Development: 8.3/10 (Category avg: 8.5/10)
  • Customization : 8.7/10 (Category avg: 8.5/10)
  • Co-Browsing: 8.0/10 (Category avg: 8.1/10)

Who Is the Company Behind Kustomer?

  • Seller: Kustomer
  • Company Website:
  • Year Founded: 2015
  • HQ Location: Short Hills, US
  • LinkedIn® Page: www.linkedin.com
    283 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Customer Service Representative, Member Experience Associate
  • Top Industries: Consumer Services, Retail
  • Company Size: 65% Medium, 21% Small

What Do G2 Reviewers Say About Kustomer?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Kustomer, enabling efficient implementation and management of customer interactions.
  • Users value the unified view of customer interactions in Kustomer, enhancing efficiency and data management across channels.
  • Users appreciate the unified view of customer interactions that Kustomer provides, enhancing efficiency and decision-making.
  • Users value the efficiency of Kustomer, benefiting from automation, customization, and a unified view of customer interactions.
  • Users commend Kustomer for its automation features, enhancing efficiency and consistency in task completion across channels.
Cons
  • Users experience slow performance with Kustomer, finding it frustrating during multitasking and while loading attachments.
  • Users often experience slow loading issues, which hinder productivity and can disrupt their workflow during busy times.
  • Users find the learning curve steep, as Kustomer can be slow and complex to navigate effectively.
  • Users find Kustomer's complexity challenging due to its steep learning curve and technical setup requirements.
  • Users find Kustomer's interface to be not intuitive, leading to a challenging experience, especially for newcomers.

What Are Recent G2 Reviews of Kustomer?

What Are G2 Users Discussing About Kustomer?

Sobot Nexus

Sobot Nexus is an AI-first customer engagement platform that unifies messaging, voice, WhatsApp, and ticketing in one intelligent workspace. It connects 10+ digital and voice channels—including web, app, WhatsApp, Facebook, mini-programs, and inbound and outbound calls—while maintaining unified customer context across every interaction. Nexus brings together omnichannel messaging, an AI cloud contact center, WhatsApp Business, and enterprise ticketing. Teams can manage conversations across channels, route customers to the right agents, handle voice interactions with live transcription and Smart IVR, automate ticket assignment and SLA management, and support proactive outreach, broadcasts, and verification through WhatsApp—all from one platform. AI is embedded throughout Nexus to automate service and assist human agents. Sobot AI Agents can autonomously handle common requests such as order inquiries, address changes, and refunds, while sentiment-aware routing enables seamless handoffs when human support is needed. For agents, AI Copilot provides reply suggestions, instant knowledge lookup, conversation summaries, and recommended next actions to help resolve issues faster. By connecting channels, customer context, AI, and workflows in one platform, Nexus helps businesses reduce operational complexity, improve agent productivity, and deliver faster, more personalized customer experiences at scale. It also enables teams to turn service interactions into growth opportunities through targeted engagement, product recommendations, and in-chat conversion.

Average Rating: 4.9/5.0

Total Reviews: 39

How Do G2 Users Rate Sobot Nexus?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)
  • Lead Development: 10.0/10 (Category avg: 8.5/10)
  • Customization : 9.8/10 (Category avg: 8.5/10)
  • Co-Browsing: 10.0/10 (Category avg: 8.1/10)

Who Is the Company Behind Sobot Nexus?

Who Uses This Product?

  • Who Uses This: CEO
  • Top Industries: Computer Software, Financial Services
  • Company Size: 57% Medium, 48% Small

What Do G2 Reviewers Say About Sobot Nexus?

AI-generated summary from verified user reviews

Pros
  • Users enjoy the centralization of customer conversations, facilitating efficient management and high-quality support across multiple channels.
  • Users value the centralized management of customer conversations in Sobot Omnichannel Suite for efficient and consistent support.
  • Users value the ease of use of Sobot Nexus, appreciating its intuitive interface and straightforward setup for managing conversations.
  • Users value the efficiency of Sobot Nexus in managing high volumes of customer interactions seamlessly and reliably.
  • Users value the efficient customer support Sobot Nexus provides through automation and centralized conversation management.
Cons
  • Users find the limited customization options challenging, particularly for advanced workflows and reporting setups without dedicated support.
  • Users desire more built-in templates in Sobot Nexus, finding current manual setups time-consuming and challenging for specific needs.
  • Users find the learning curve steep for advanced workflows and custom reports, which require considerable time and effort.
  • Users express a desire for more built-in templates and customizable reporting options to enhance Sobot Nexus functionality.
  • Users find the steep learning curve for advanced workflows and custom reports challenging without dedicated admin support.

What Are Recent G2 Reviews of Sobot Nexus?

Sendbird

Sendbird is an omnichannel AI agent platform designed to enhance customer experience by facilitating autonomous support and sales conversations. This innovative solution enables businesses to engage with customers across various channels while ensuring that human agents remain available for more complex inquiries. By leveraging AI technology, Sendbird empowers enterprises to proactively communicate with their customers, fostering deeper connections and driving customer satisfaction. Primarily targeting enterprises aiming to improve their customer service and sales processes, Sendbird serves a diverse range of industries, including e-commerce, finance, and telecommunications. The platform is particularly beneficial for organizations that manage a high volume of customer interactions and require efficient handling of these conversations. By automating routine inquiries and interactions, businesses can allocate their human resources to more intricate issues, ultimately optimizing operational efficiency and enhancing overall service quality. One of the standout features of Sendbird is its seamless integration with existing communication channels, allowing businesses to maintain a consistent presence across platforms. This omnichannel approach ensures that customers can reach out for support or sales inquiries through their preferred medium, whether it be chat, email, or social media. Additionally, Sendbird's AI capabilities enable the platform to initiate proactive business messages, re-engaging customers and enhancing their overall experience. This proactive communication not only addresses customer needs but also anticipates them, leading to increased satisfaction and loyalty. The platform's robust communication APIs further differentiate Sendbird from other solutions in the market. These APIs are designed to be scalable and adaptable, allowing businesses to create customized AI agents that cater to their specific requirements. This flexibility enables organizations to develop tailored solutions that resonate with their target audience, ensuring that customer interactions are both meaningful and effective. Moreover, Sendbird's award-winning design underscores its commitment to delivering high-quality communication experiences that prioritize user engagement. Sendbird effectively combines advanced AI technology with a comprehensive communication framework, setting itself apart in the realm of customer engagement solutions. By automating routine tasks and enabling proactive outreach, the platform enhances customer interactions while supporting businesses in achieving their operational goals. With its focus on maintaining human involvement for complex inquiries, Sendbird strikes a balance between efficiency and personalization, making it a valuable tool for enterprises looking to elevate their customer experience.

Average Rating: 4.6/5.0

Total Reviews: 120

How Do G2 Users Rate Sendbird?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.1/10)
  • Lead Development: 8.1/10 (Category avg: 8.5/10)
  • Customization : 8.9/10 (Category avg: 8.5/10)
  • Co-Browsing: 7.7/10 (Category avg: 8.1/10)

Who Is the Company Behind Sendbird?

  • Seller: Sendbird
  • Company Website:
  • Year Founded: 2013
  • HQ Location: San Mateo, California
  • LinkedIn® Page: www.linkedin.com
    259 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Student Experience Team Member, Product Manager
  • Top Industries: Computer Software, Health, Wellness and Fitness
  • Company Size: 47% Medium, 31% Small

What Do G2 Reviewers Say About Sendbird?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Sendbird, finding it intuitive for managing messages and roles effectively.
  • Users commend Sendbird's exceptional customer support, highlighting their helpfulness in adapting to evolving user needs.
  • Users value the effective chat features of Sendbird, enhancing customer interaction and support across multiple locations.
  • Users love the easy integrations of Sendbird, enjoying seamless incorporation into their platforms and straightforward setup.
  • Users commend Sendbird's easy integration and robust support, enhancing secure messaging and improving overall communication efficiency.
Cons
  • Users find Sendbird's pricing to be too high, especially for startups or during experimental phases.
  • Users find Sendbird to be costly and not feasible for medium-sized businesses, impacting long-term market fit.
  • Users often face a steep learning curve with Sendbird, making advanced features challenging to navigate effectively.
  • Users note the cost limitations of Sendbird, finding it unsuitable for medium-sized businesses due to pricing issues.
  • Users find the difficult setup of advanced features to be time-consuming and overwhelming, impacting their experience with Sendbird.

What Are Recent G2 Reviews of Sendbird?

What Are G2 Users Discussing About Sendbird?

Chatty

Chatty is the AI sales agent for Shopify stores, built to bring you more sales and more revenue. It works like your best salesperson on every page: it greets each shopper, recommends the right product, adds it to the cart and brings them back if they leave without buying. That is how Chatty has helped 6,200+ stores make $61M+ in assisted revenue. To do that, Chatty works along the whole path to purchase: + Product recommendations: it finds the right size, color or set in your catalog and compares products for the shopper. + Add to cart in chat: once the shopper decides, it adds the product to the cart and sends the checkout link. + AI search and proactive messages: it starts helping before a chat even opens, in the search bar, on product pages and at the cart. Cart reminders: if the shopper leaves, it brings them back to the cart they left. + Live chat inbox: when a conversation needs a person, it hands the chat to your team. + Sales analytics: every order it assisted is marked in Shopify, so you can check the return yourself. The answers hold up. When we compared 300 real Chatty answers with each store's website in October 2026, 92% of product answers were right on price, stock and details. So do the sales. In July 2026, 7.4% of all new chats on Chatty ended in a purchase, counted across every chat, not just the ones about buying. Chatty marks every order it assisted in Shopify, so each store can check its own return.

Average Rating: 4.8/5.0

Total Reviews: 87

How Do G2 Users Rate Chatty?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.1/10)
  • Lead Development: 10.0/10 (Category avg: 8.5/10)
  • Customization : 8.7/10 (Category avg: 8.5/10)

Who Is the Company Behind Chatty?

  • Seller: Chatty
  • Year Founded: 2022
  • HQ Location: Hà Nội, VN
  • LinkedIn® Page: www.linkedin.com
    7 employees on LinkedIn®
  • Ownership: AVADA GROUP COMPANY LIMITED

Who Uses This Product?

  • Who Uses This: CEO
  • Top Industries: Retail, Food & Beverages
  • Company Size: 89% Small, 7% Medium

What Do G2 Reviewers Say About Chatty?

AI-generated summary from verified user reviews

Pros
  • Users commend the instant and professional customer support provided by Chatty, enhancing their overall experience and satisfaction.
  • Users find Chatty exceptionally helpful, appreciating quick setup and responsive customer support for seamless experiences.
  • Users find Chatty's ease of use remarkable, appreciating its intuitive setup and responsive customer support.
  • Users praise the easy setup of Chatty, enjoying quick assistance and efficient customer support throughout the process.
  • Users value the 24/7 availability and support of Chatty, enhancing customer engagement and streamlining workflows effectively.
Cons
  • Users find the limited customization options frustrating, as many features require technical support for adjustments.
  • Users find the limited features of Chatty cumbersome, hindering user experience and requiring technical assistance for customization.
  • Users experience some AI limitations that may cause confusion, but customer support is responsive and helpful.
  • Users find the learning curve steep, as initial setup demands time and understanding of features.
  • Users experience confusion and frustration with Chatty's handover process due to lack of real-time support.

What Are Recent G2 Reviews of Chatty?

ServiceNow Customer Service Management

ServiceNow's Customer Service Management (CSM) transforms customer service experiences with AI-powered workflows and AI agents that help you accelerate customer self-service, boost agent productivity, and speed up resolution time. With CSM, your organization can: - Deflect calls and increase satisfaction by enabling customers to self-serve answers and actions via an AI-powered conversational chat. - Increase capacity to handle more cases, extend business hours, and manage routine tasks with AI agents. - Save agents time with AI-generated case histories, case summaries, and suggested resolutions. - Integrate with top CCaaS solutions to unify routing, centralize call and work management, and boost agent efficiency on one AI-powered workspace. - Resolve issues quickly and consistently by automating tasks, uncovering bottlenecks, and improving processes. - Get up and running quickly and maintain a low TCO with continuous innovation in one extensible AI platform. Harness the power of AI, data and workflows to delight customers and deliver on what they want quickly, drive unprecedented agent productivity, and foster a whole new level of customer loyalty.

Average Rating: 4.4/5.0

Total Reviews: 509

How Do G2 Users Rate ServiceNow Customer Service Management?

  • Has the product been a good partner in doing business?: 8.6/10 (Category avg: 9.1/10)
  • Lead Development: 8.4/10 (Category avg: 8.5/10)
  • Customization : 8.3/10 (Category avg: 8.5/10)
  • Co-Browsing: 8.2/10 (Category avg: 8.1/10)

Who Is the Company Behind ServiceNow Customer Service Management?

  • Seller: ServiceNow
  • Company Website:
  • Year Founded: 2004
  • HQ Location: Santa Clara, CA
  • LinkedIn® Page: www.linkedin.com
    35,078 employees on LinkedIn®
  • Ownership: NYSE:NOW

Who Uses This Product?

  • Who Uses This: Associate Consultant, Senior Software Engineer
  • Top Industries: Information Technology and Services, Telecommunications
  • Company Size: 45% Large, 28% Medium

What Do G2 Reviewers Say About ServiceNow Customer Service Management?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use and customization of ServiceNow CSM, streamlining workflows across various departments.
  • Users value the centralized platform of ServiceNow Customer Service Management for streamlining customer interactions and automating workflows.
  • Users appreciate the efficiency of ServiceNow Customer Service Management in centralizing interactions and automating case management.
  • Users value the smoother workflow provided by ServiceNow's case management features, enhancing agent efficiency and case handling.
  • Users commend the automation features of ServiceNow Customer Service Management for maximizing efficiency and reducing manual efforts significantly.
Cons
  • Users find the learning curve steep, with complicated setups and configurations for workflows and routing rules.
  • Users face a steep learning curve with complex setup and configuration for workflows and routing in ServiceNow.
  • Users experience limited customization options in ServiceNow Customer Service Management, hindering their ability to tailor solutions effectively.
  • Users find the setup and configuration quite complicated, often requiring extensive time and effort to tailor workflows.
  • Users highlight the need for improvements in updates, visual design, and user experience in ServiceNow Customer Service Management.

What Are Recent G2 Reviews of ServiceNow Customer Service Management?

What Are G2 Users Discussing About ServiceNow Customer Service Management?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated April 9, 2026