G2

Verified User in Cosmetics

Mid-Market (51-1000 emp.)

9/23/2026

"Powerful Features & Excellent Customer Support"

5/5

What do you like best about Chatty?

Chatty has a wide range of features (AI chatbot, customizable FAQ, Proactive chat for specific collection related events, ..) our team uses across several of our channels to provide tailored support depending on each channel and its specific needs.

The CS team is also very responsive with great insight. When an issue needs to be escalated, it’s handled quickly and resolved efficiently. Jade in particular has always been very kind and helpful.

We have had a great experience so far. Review collected by and hosted on G2.com.

What do you dislike about Chatty?

For the AI chatbot resources specifically, it can sometimes be a little confusing which information is synced automatically and which needs to be re-indexed manually so that the AI doesn’t provide outdated or confusing information to customers. Review collected by and hosted on G2.com.

What problems is Chatty solving and how is that benefiting you?

Chatty helps us handle repetitive customer questions through our FAQ and AI chatbot (order status, product information and promotion information). As we operate across multiple time zones, our CS team isn’t always available right away when customers have questions. The instant support outside of our CS team’s working hours helps customers get answers quickly, reduces repetitive inquiries for our team and makes our overall CS operation more efficient, helping us retain more customers. Review collected by and hosted on G2.com.