What I've found most useful is how Sobot helps reduce repetitive tasks. We were able to set up automated replies for common questions, route conversations to the right team, and use canned responses without making interactions feel robotic. I also like that we can monitor ongoing chats in real time, which makes it easier to step in when needed and support the team during busy periods. Review collected by and hosted on G2.com.

The notification settings took a bit of trial and error to get right. Out of the box, we received more alerts than necessary, so we spent some time adjusting them to better fit how our team works Review collected by and hosted on G2.com.