Chatty Reviews & Product Details

moment, and problems are solved very quickly and without any hassle or boredom..! I am really grateful to the wonderful, hardworking and kind work team..! I would like to mention Ms. Hazel in particular, she helped me a lot, and was very patient with me until my problem was solved without any hassle or boredom..! I thank her and the work team, you are really a wonderful team..! Review collected by and hosted on G2.com.

Nothing, so far, and this box is very important for complaints, if available..! Although I think that the presence of a wonderful work team, distinguished services, and a complaints box, I do not think that we can complain about this application..! Review collected by and hosted on G2.com.

I am extremely pleased with the level of integration with Shopify and how easy it is to set up the AI and the chat functionality itself. It trains off of your products and FAQ pages so unlike our past solution, we do not have to maintain an extensive knowledge base with redundant information just for the chatbot. Honestly, the customer support was a concern since we are used to having a dedicated account rep with our previous solution but even though we have used the standard live chat support, answers are always within seconds, very well written and helpful, and never irrelevant. They listen to feedback and have engineers review requests as they are genuinely trying to improve their product. Review collected by and hosted on G2.com.

Chatty needs to improve the robustness of its reporting. It has high level analytics but lacks the features to get agent-level performance details for performance tracking in a contact center. Review collected by and hosted on G2.com.

The support team connect to Chatty are always available, super helpful and friendly. Review collected by and hosted on G2.com.

I think there are a few teething issues that I always need help with but they'll even out with time. Review collected by and hosted on G2.com.

Chatty AI has been an incredible addition to our Shopify store. It has helped us save nearly 70% of our customer service time, allowing our team to focus on higher-value tasks while customers still get quick, accurate, and friendly answers.

Setup was smooth, integration was seamless, and the results were immediate. Our response times have dropped, customer satisfaction has gone up, and we no longer feel overwhelmed by repetitive support inquiries.

If you’re looking for a way to streamline customer service and scale your business without hiring a huge support team, Chatty AI is the perfect solution. Highly recommended! Review collected by and hosted on G2.com.

No issues at all so far — smooth and reliable from the start. Review collected by and hosted on G2.com.

I really like that Chatty offers a screen preview, it's really practical and helpful, especially with so many features and settings to work with. I also appreciate that Mirra even asked me if she should set it up for me, which provides a lot of support. Review collected by and hosted on G2.com.

Perhaps make it more user-friendly by grouping the functions. Review collected by and hosted on G2.com.

It's a wonderful AI Chatbot assistant app, really liked the UI and easy to use app. Also customer support very good in assisting. Review collected by and hosted on G2.com.

Nothing, the app is absolutely amazing. Nothing to dislike. Review collected by and hosted on G2.com.

The customer support is always on-point and they are super fast and very helpful and friendly! Review collected by and hosted on G2.com.

Sometimes it can be hard to get the AI to understand something, however I know that it is still learning and it does take time and effort, so some of this could be on our side and regardless of this, the customer service are super fast to help! Review collected by and hosted on G2.com.

What I like best about Chatty is the AI assistant itself — it’s fast, reliable, and very easy to work with. I can also train it with my own data and give it information that isn’t already in its system, and it’s able to generate accurate responses based on that. Review collected by and hosted on G2.com.

What I dislike about Chatty is that there’s no dedicated mobile app. On a phone, it’s less convenient because I have to open it through a browser every time. Review collected by and hosted on G2.com.

The support team is fantastic, and the product offers excellent value. I also appreciate that new features are introduced every month. The app is really easy to set up. Review collected by and hosted on G2.com.

There isn't a dedicated mobile app, so the experience for the support team on mobile devices could be better. Unfortunately the current functionalities are not sufficient for us to start using Chatty for our email support. Review collected by and hosted on G2.com.

The Chatty app works just as I needed it to and the staff is top shelf good. If they were a bottle of whiskey, they would be Pappy Van Winkle! I've needed help several times on the chat and they answer quickly 7 days a week and fix my problem in minutes. I wish all apps were as good as this one. Review collected by and hosted on G2.com.

There are no downsides, great app and company. Review collected by and hosted on G2.com.