# Chatty Reviews **Vendor:** Chatty **Category:** [Live Chat Software](https://www.g2.com/categories/live-chat) **Average Rating:** 4.8/5.0 **Total Reviews:** 71 ## About Chatty We don’t sell you another chat app. We help you sell more with AI sales assistant. No time to answer customer questions 24/7? Let Chatty AI chatbot handle it with live chat & helpdesk. Powered by advanced AI model, it answers product questions, suggests products, and helps with order tracking - all while you're away. Then, you can manage conversations with your team from all channels in one inbox: WhatsApp, Facebook Messenger, Instagram, Email, and more. Build your FAQs help center for quick customer support, then let customers self-serve forever. ## Chatty Pros & Cons **What users like:** - Users commend Chatty's **exceptional customer support** , highlighting quick resolutions and a helpful, dedicated team. (36 reviews) - Users appreciate the **instant and professional customer support** from Chatty, enhancing their overall experience significantly. (20 reviews) - Users appreciate the **ease of use** of Chatty, allowing for smooth integration and efficient customer service management. (19 reviews) - Users laud the **easy setup** of Chatty, praising seamless integration and immediate positive impacts on customer service. (15 reviews) - Users find Chatty to be **fast and reliable** , significantly enhancing their productivity and workflow efficiency. (13 reviews) - Users appreciate the **prompt communication** from Chatty, ensuring quick answers and reliable support from the help team. (7 reviews) - Customizability (6 reviews) - Features (6 reviews) - Implementation Ease (5 reviews) - Reliability (5 reviews) **What users dislike:** - Users find **limited customization** options frustrating, as it hinders personalizing their experience without technical support. (4 reviews) - Users find Chatty’s **limited features** inadequate for their needs, complicating usage and hindering support capabilities. (4 reviews) - Users find the **AI limitations** somewhat frustrating, but commend the responsive customer service for assistance. (3 reviews) - Users find the **learning curve steep** , wishing for simpler usage and clearer setup guidance for Chatty. (3 reviews) - Users experience **confusion and frustration** due to Chatty's limited real-time support and customization options. (2 reviews) - Users find it challenging to grasp **context understanding** , as Chatty sometimes provides unrelated responses when instructions are vague. (2 reviews) - Users feel the **cost** of Chatty should be more reasonable for better value and accessibility. (2 reviews) - Users feel that the **price** of Chatty is too high and should be more affordable. (2 reviews) - Feature Complexity (2 reviews) - Poor Customer Support (2 reviews) ## Chatty Reviews ### 1. Helpful App with Amazing Support That Makes Reaching Customers Easy **Rating:** 5.0/5.0 stars **Reviewed by:** ahmed h. | E-commerce Customer Experience & After-Sales Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2026 **What do you like best about Chatty?** The app is very helpful and makes it easy to reach customers quickly. It includes all the features I need for my work and supports smooth daily operations. The support team is amazing, especially Mirra, who explained all the details clearly and guided me step by step on how to use the app effectively. Because of her great support and clarification, I decided to subscribe to the app. Highly recommended! **What do you dislike about Chatty?** I haven’t noticed anything I dislike about Chaty so far. **What problems is Chatty solving and how is that benefiting you?** One of the challenges I face is delayed response when engaging with customers, which sometimes affects presenting offers and closing sales smoothly. I’m still exploring Chaty and discovering its features, and I believe it can help improve communication efficiency and reduce these issues over time. ### 2. Instant, Professional Support and a Bot That Keeps Clients Informed 24/7 **Rating:** 5.0/5.0 stars **Reviewed by:** Marilyn H. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** February 16, 2026 **What do you like best about Chatty?** I loved being able to upload educational content along with product information and organize it into categories, so my clients could quickly find the answers they needed. I also appreciate that the bot learns about my product and background, and can interact with visitors on my site. Having the bot is great because I'm often in a different time zone than my market. This means that my visitors always feel our presence. I'm looking forward to learning more features and making the most our of the app. Have to say — customer support is instant, professional and on target. That means the world to me. **What do you dislike about Chatty?** Don't have any criticism at this time. I'm generally pleased with function, ease of use and customer support. **What problems is Chatty solving and how is that benefiting you?** My visitors always feel the presence of the company because the bot can comprehensively answer most asked questions. ### 3. Solid tool for handling customer questions and improving conversions **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Cosmetics | Small-Business (50 or fewer emp.) **Reviewed Date:** April 20, 2026 **What do you like best about Chatty?** I like how flexible it is - you can upload a lot of FAQ sources and really tailor it to your needs. Setup is simple, the interface is clean, and the support is quick and helpful. The demo experience was smooth and pleasant, and it has already helped close a few conversions in a short time. **What do you dislike about Chatty?** There is a bit of a learning curve at the beginning, as you need to configure quite a few settings to get the best results. However, this is understandable given the level of customization available. **What problems is Chatty solving and how is that benefiting you?** Chatty solves the problem of being able to quickly respond to customers in different countries and time zones. Since we’re not always available locally, it gives customers instant answers and makes it easier for them to decide and complete a purchase. ### 4. Chatty is a great addition to the team **Rating:** 4.5/5.0 stars **Reviewed by:** shaun m. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** January 06, 2026 **What do you like best about Chatty?** Chatty is incredibly helpful and provides our customers with a wide range of product information and suggestions quite quickly. For a human to offer the same level of support it would take quite a lot of effort and time. I like the enthusiasm that Chatty brings and the configuration options are very extensive. **What do you dislike about Chatty?** If a customer is angry or continues to challenge Chatty it will attempt to handover the ticket to a human, but our customer team does not monitor the chats real time. This causes confusion and frustration. Chatty just needs to let the customer know to contact our customer team via email for assistance. However, I can see there have been some updates to Chatty in recent weeks that should help resolve this particular issue. **What problems is Chatty solving and how is that benefiting you?** Answer common queries from customers. Help customers find products and or narrow down the selection to choose from. ### 5. Easy FAQ setup and great support from Andy **Rating:** 5.0/5.0 stars **Reviewed by:** Melissa W. | Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2026 **What do you like best about Chatty?** Easy to use with a clean, modern FAQ layoThe FAQ layout and AI assistant are very easy to use and look clean on my site. It made organizing questions simple, and support was quick and helpful when I needed it.ut **What do you dislike about Chatty?** Took a bit to find where settings were located **What problems is Chatty solving and how is that benefiting you?** Before Chatty, my FAQ page was messy and hard to manage. Now everything is organized, easier for customers to navigate, and it saves me time updating content. ### 6. Intuitive, Reliable, and Backed by Outstanding Support **Rating:** 5.0/5.0 stars **Reviewed by:** John Y. | Ecommerce Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** December 28, 2025 **What do you like best about Chatty?** Chatty has been a great addition to our customer communication stack. It’s intuitive to use, easy to set up, and does exactly what we need without much complexity. The platform helps streamline conversations and keeps everything organised, which has made a noticeable difference to response times and customer experience. A special mention to Hazel, who has been fantastic to deal with, incredibly helpful, responsive and making sure we get the most out of the platform. Support like that makes a big difference. Overall, Chatty is a solid, reliable tool with excellent customer support behind it. Highly recommend. **What do you dislike about Chatty?** Getting everything set up requires a bit of learning at first, but overall, the process isn't too difficult. **What problems is Chatty solving and how is that benefiting you?** The customer service and responsiveness have stood out to me. I appreciate how quickly and effectively the AI can speak with customers. ### 7. Chatty has revolutionized our customer support: 99% automated responses, easy integrations **Rating:** 5.0/5.0 stars **Reviewed by:** Anis G. | Manager CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** February 02, 2026 **What do you like best about Chatty?** - Easy to install - Easy to train - Follows instructions well - Customer support assistance - Product proposal and sales facilitator **What do you dislike about Chatty?** After a few months of operational testing, we don't really find any problem with its use! The application is easy to install and follow. Perhaps have an analytical dashboard to further analyze customer behavior... **What problems is Chatty solving and how is that benefiting you?** Initially, we wanted to reduce the time spent responding to customers about the status of their orders, shipping methods, costs, and delivery times. Even though all this information was clearly on the site and easily accessible, we spent a lot of time on support. Chatty completely changed the game; it handles 99% of customer support and addresses customer concerns while also offering product suggestions up to the point of customer order. It's truly incredible because we can easily connect Chatty to the Chatbox, the email inbox, and the WhatsApp account. ### 8. A daily tool I didn’t know I needed **Rating:** 5.0/5.0 stars **Reviewed by:** Antoni S. | Owner e-commerce, Small-Business (50 or fewer emp.) **Reviewed Date:** February 02, 2026 **What do you like best about Chatty?** What I like most about Chatty is how fast and reliable it is. It feels like having an assistant available 24/7 that actually understands what I’m trying to do. Whether I’m brainstorming ideas, solving problems, or writing something important, Chatty saves me an incredible amount of time. The responses are clear, practical, and easy to apply in real life. It’s become part of my daily workflow. **What do you dislike about Chatty?** Honestly, there isn’t much to dislike. If I had to mention something, it would be that sometimes I wish it could integrate even more directly with external tools and platforms. But as a standalone tool, it already performs extremely well. **What problems is Chatty solving and how is that benefiting you?** Chatty helps me overcome decision fatigue and saves hours of research and writing. Instead of getting stuck or overthinking, I can move forward quickly with solid guidance. It improves productivity, helps me think more clearly, and makes complex tasks feel manageable. The biggest benefit is speed — I get high-quality output in minutes instead of hours. ### 9. Effortless Setup and Powerful AI for Shopify Stores **Rating:** 5.0/5.0 stars **Reviewed by:** Mujtaba S. | Co-founder & CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** January 05, 2026 **What do you like best about Chatty?** While I haven't used Chatty extensively yet, I'm already impressed with what I've experienced so far. The setup process was incredibly easy, it took less than 10 minutes to get the chatbot integrated into my Shopify store with zero coding required. The app automatically synced with my product catalog and store information overnight, which eliminated the tedious manual configuration I was expecting. Even in these early stages, I can already see the tremendous benefits AI-powered customer engagement will bring to my business. The 24/7 availability means customers can get instant answers to their questions about products, shipping, and policies at any time, which is particularly valuable for a growing store like mine where I'm juggling multiple responsibilities. The AI's ability to provide personalised product recommendations based on browsing behaviour has clear potential to improve conversion rates and enhance the overall customer experience. **What do you dislike about Chatty?** One area where Chatty could significantly improve is providing better user experience configuration options directly within the app interface. Currently, making customisations or updates to the chatbot's behaviour, appearance, often requires contacting the technical team rather than having self-service controls available. **What problems is Chatty solving and how is that benefiting you?** Chatty is helping me resolve a critical challenge that many growing e-commerce businesses face: providing round-the-clock customer support without the resources to staff a dedicated support team. While my store doesn't have high traffic volumes yet, the AI-powered chatbot ensures that every customer who visits, regardless of the time of day or day of the week, can get immediate answers to their questions about products, shipping, returns, and store policies. ### 10. Best Chatbot for Conversions, with a Great Inbox and Smooth Onboarding Support **Rating:** 5.0/5.0 stars **Reviewed by:** Musharraf S. | Performance Marketer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2026 **What do you like best about Chatty?** This is the best chatbot for improving conversion rates. The inbox is also great, making it easier to ensure that no query goes unresolved. **What do you dislike about Chatty?** Nothing to complain about everything has been great so far. Support during onboarding was also excellent and made the process smooth. **What problems is Chatty solving and how is that benefiting you?** All my major queries get resolved through Chatty, and it does so on time, 24/7. ### 11. Great at Reading Pages and Saving Data—Setup Help Made It Easy **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2026 **What do you like best about Chatty?** Its pretty good at reading pages and saving that data... though Andy has been a huge help in getting it set up. **What do you dislike about Chatty?** Umm, I would likeit if it did cards for all data, like we have locations... about 14-15 of them, and it does pull the data from it... but it doesnt place it into a pretty card kinda like products. **What problems is Chatty solving and how is that benefiting you?** For customer service, we mainly want the questions that get asked far too often by email to be answered quickly. ### 12. AI with Passion Chatty **Rating:** 5.0/5.0 stars **Reviewed by:** patrick n. | Ecommerce Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 04, 2026 **What do you like best about Chatty?** Support is on point , always willing to listen and provide assistance , I have had the pleasure of working with multiple members of team chatty and its always a great and rewarding experience. **What do you dislike about Chatty?** Missing feature , which again is not all negative , Chatty is open to having it added for us which again speaks to them understanding our business. **What problems is Chatty solving and how is that benefiting you?** our customer service management , Their AI is next level always learning , having all our messages in one platform helps streamline our customer service. ### 13. Flexible Features and Outstanding Support **Rating:** 5.0/5.0 stars **Reviewed by:** Federico D. | Automation manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 05, 2026 **What do you like best about Chatty?** First of all, it's very flexible in all the features, from appearance to AI set up to escalation rules and feedback management, we are getting very good results at handling customer requests. Then, support is extraordinary: everytime I ask, they are ready to help and provide a solution in no time. **What do you dislike about Chatty?** For now, there is not much I dislike about the app!. **What problems is Chatty solving and how is that benefiting you?** We are using chatty to handle customer requests on our websites. We manage two types of customers, buyers and consignors, and the AI is supporting us handling 90%+ of requests by itself, saving hours of work. ### 14. Easy AI Behaviour Customization with Full Control **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** March 02, 2026 **What do you like best about Chatty?** What I like most about Chatty is how easy it makes it to customize AI behaviour. From defining roles to training it with real product data, it gives full control without being overly technical. **What do you dislike about Chatty?** One challenge I’ve experienced is that the AI setup isn’t always intuitive. It can be unclear when automation settings override AI responses, and troubleshooting why the assistant isn’t replying can take time. **What problems is Chatty solving and how is that benefiting you?** Chatty helps us guide website visitors toward the right courses and enterprise solutions without requiring immediate human intervention. It allows us to recommend programmes based on user intent, which improves discovery, saves time, and increases the likelihood of conversion. ### 15. Easy to Configure, Natural Conversations Like Talking to a Friend **Rating:** 4.5/5.0 stars **Reviewed by:** Miguel C. | Ecommerce Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** May 04, 2026 **What do you like best about Chatty?** You can easily configure its behavior, and it feels as natural as talking to a friend. **What do you dislike about Chatty?** The custom knowledge feature is sometimes inaccurate. **What problems is Chatty solving and how is that benefiting you?** It helps us understand our customers’ behavior and reduces our workload. ### 16. Saves Time and Boosts Our Responsiveness **Rating:** 5.0/5.0 stars **Reviewed by:** Meg B. | Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** January 12, 2026 **What do you like best about Chatty?** Saves us time and allows us to be more responsive to customers which in turn drives business. Great to be able to see what products customers are looking at when contacting us. Chatty have great customer service, they are really helpful and through even if responses can be slow. **What do you dislike about Chatty?** The back of house set up is quite complex and needs constantly refining in order to ensure the correct responses are given. **What problems is Chatty solving and how is that benefiting you?** Allows us to respond to customers out of hours and respond to basic repetitive queries instantly. ### 17. Quick Setup in Minutes—Fantastic Help from Hana **Rating:** 5.0/5.0 stars **Reviewed by:** Jakob R. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2026 **What do you like best about Chatty?** The best thing about Chatty is that they help you to set up everything very quickly. Hana helped me alot adn everything was working in minutes. **What do you dislike about Chatty?** Nothing to dislike. Its great! It has everything i need from an AI chat bot. **What problems is Chatty solving and how is that benefiting you?** Iam selling prescription glasses and my customers always need help with lenses and coating so chatty can help them pick the right lenses for their prescription. ### 18. Seamless Customer Support with Chatty **Rating:** 5.0/5.0 stars **Reviewed by:** Armaan J. **Reviewed Date:** February 02, 2026 **What do you like best about Chatty?** I like the great assistance and incredibly fast customer support from Chatty, especially from Mirra, who solved my query within a minute. I also appreciate how Chatty matches the theme with my website and fulfills all customer needs by itself. The initial setup was very easy and straightforward. **What do you dislike about Chatty?** I think it could be made simpler to use. They should make a YouTube video explaining each feature and how to customize it. **What problems is Chatty solving and how is that benefiting you?** I use Chatty for my company website's customer handling. It covers all customer support aspects like tracking orders and policies. It matches the website theme and handles customer needs automatically. The customer support, especially from Mirra, is excellent. ### 19. Great **Rating:** 5.0/5.0 stars **Reviewed by:** Theo C. | Manger, Enterprise (> 1000 emp.) **Reviewed Date:** January 05, 2026 **What do you like best about Chatty?** An excellent service team. The AI ​​chatbot feature saves on customer service labor costs. Features like the service feedback and rating system also help improve the company's customer service system. **What do you dislike about Chatty?** I would have preferred to remove the Home Page option. However, customer support was able to help me resolve the issue using CSS code. So I guess this doesn't really count as something I "dislike" about Chatty. **What problems is Chatty solving and how is that benefiting you?** Help me solve customer service issues within a limited budget and improve the company's customer service experience. ### 20. One of the best apps to add to this store. **Rating:** 5.0/5.0 stars **Reviewed by:** Sofiane R. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2025 **What do you like best about Chatty?** What's incredible is their customer service, you have a problem you get a response in less than 2 minutes with screenshots, detailed explanations about your issues, thank you Mirra who guided me! **What do you dislike about Chatty?** Nothing at all, it's truly one of the best Shopify apps, I say this without hesitation! **What problems is Chatty solving and how is that benefiting you?** It's a tool that replaces expensive customer service agencies! You can connect your AI agent to your store settings, Klaviyo, package tracking... In truth, it's a revolution! ### 21. Phenomenal, Fast Customer Support That Makes a Difference! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 03, 2026 **What do you like best about Chatty?** What I like best about Chatty is the phenomenal customer support. I recently needed some assistance, and Hana was incredibly helpful and quick to resolve all my concerns. Having a reliable and friendly support team makes a huge difference! **What do you dislike about Chatty?** Limited AI conversations for the free plan **What problems is Chatty solving and how is that benefiting you?** Integrating support system including whatsapp, facebook and email in the app itself ### 22. Help experience. **Rating:** 5.0/5.0 stars **Reviewed by:** Mathieu n. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 07, 2026 **What do you like best about Chatty?** Thank you, Andy, for the great help you provided in finding a solution to my concern. I truly appreciate it. I would recommend this to anyone looking for a chatbot. **What do you dislike about Chatty?** The only downside for me is the cost of the pro plan. Aside from that, everything else is good. **What problems is Chatty solving and how is that benefiting you?** Thank you, Andy, for your tremendous help in finding a solution to my concern. I truly appreciate your assistance. I would recommend this to anyone searching for a chatbot. ### 23. A Clean and Effective Chat for Growing Businesses **Rating:** 5.0/5.0 stars **Reviewed by:** Spreadsheetshub . | owner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 05, 2026 **What do you like best about Chatty?** What I like most is the simple, intuitive setup, the design, and the excellent online support. **What do you dislike about Chatty?** So far, it’s hard to say, as I haven’t found any drawbacks yet. **What problems is Chatty solving and how is that benefiting you?** As my business grows, more customers reach out via the online chat, and I didn’t always have enough time to provide fast, well-structured replies. Chatty helps solve this problem by handling customer questions automatically, at least partially, until my team joins the chat to communicate directly with customers. ### 24. Very Responsive Support Team You Can Rely On **Rating:** 5.0/5.0 stars **Reviewed by:** Fortune S. | Executive Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2026 **What do you like best about Chatty?** The support team is very responsive, so you can definitely feel at ease if you run into a problem. You’ll get the right help when you need it. **What do you dislike about Chatty?** For now, no. I’d only recommend improving the app integration so the overall experience feels more seamless. **What problems is Chatty solving and how is that benefiting you?** Importing FAQs gives the Chatty AI chatbot a solid foundation for how and what to respond to. ### 25. Impressed with the hardworking and kind customer service. **Rating:** 5.0/5.0 stars **Reviewed by:** Bodour A. | Online store owner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2025 **What do you like best about Chatty?** moment, and problems are solved very quickly and without any hassle or boredom..! I am really grateful to the wonderful, hardworking and kind work team..! I would like to mention Ms. Hazel in particular, she helped me a lot, and was very patient with me until my problem was solved without any hassle or boredom..! I thank her and the work team, you are really a wonderful team..! **What do you dislike about Chatty?** Nothing, so far, and this box is very important for complaints, if available..! Although I think that the presence of a wonderful work team, distinguished services, and a complaints box, I do not think that we can complain about this application..! **What problems is Chatty solving and how is that benefiting you?** The problem is that the application does not open on the iOS phone, but after contacting customer service, it took me a quarter of an hour, while for the hardworking team, it only took a minute or two..! ### 26. Far Exceeded Expectations **Rating:** 5.0/5.0 stars **Reviewed by:** Christopher B. | Senior Manager, Contact Center Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2025 **What do you like best about Chatty?** I am extremely pleased with the level of integration with Shopify and how easy it is to set up the AI and the chat functionality itself. It trains off of your products and FAQ pages so unlike our past solution, we do not have to maintain an extensive knowledge base with redundant information just for the chatbot. Honestly, the customer support was a concern since we are used to having a dedicated account rep with our previous solution but even though we have used the standard live chat support, answers are always within seconds, very well written and helpful, and never irrelevant. They listen to feedback and have engineers review requests as they are genuinely trying to improve their product. **What do you dislike about Chatty?** Chatty needs to improve the robustness of its reporting. It has high level analytics but lacks the features to get agent-level performance details for performance tracking in a contact center. **What problems is Chatty solving and how is that benefiting you?** Our previous AI chat solution was very rigid and could not respond to customers intents, for example if a customer said "Thank you" it would take that as a new question rather than simply acknowledging the customer. The integration with Shopify, knowledge of our products and stock levels, abilities geared towards driving sales, and the ease of setup and maintenance solved some major pain points from our prior solution. ### 27. Human-Powered Live Chat Support That Helps With Everything **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Games | Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2026 **What do you like best about Chatty?** That you have LIVE chat that helps you with everything and that is human driven and not ai. **What do you dislike about Chatty?** nothing at the moment everything seems to pretty well. It is very easy to navigate on how to change whatever you need to change or optimize. **What problems is Chatty solving and how is that benefiting you?** Building a good relation till my customers thougth replying on their questions and removing their hints from making a purchase. ### 28. Outstanding Support Team Makes All the Difference **Rating:** 5.0/5.0 stars **Reviewed by:** Ellena H. | Customer Experience and Administration Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2025 **What do you like best about Chatty?** The support team connect to Chatty are always available, super helpful and friendly. **What do you dislike about Chatty?** I think there are a few teething issues that I always need help with but they'll even out with time. **What problems is Chatty solving and how is that benefiting you?** Chatty is helping us smoothly deal with customer queries when we aren't always available to answer - Chatty makes it easier to respond to customers quick and from our mobiles if we are away from our computers. ### 29. Outstanding Support **Rating:** 4.5/5.0 stars **Reviewed by:** Chad S. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 12, 2026 **What do you like best about Chatty?** I appreciate how easy it is to use, as well as the excellent communication with customer support. They were always attentive and helpful, both during the initial setup and whenever I encountered any issues. **What do you dislike about Chatty?** Certain functions are hardcoded into the application, which means you can't customize some aspects of the chatbox, such as the recommended products and similar features. T **What problems is Chatty solving and how is that benefiting you?** Our customers tend to ask a lot of questions. By implementing this, we hope to reduce the number of phone calls and email inquiries by providing real-time answers to their product questions. ### 30. Customisable, Simple, and Supported by Helpful Agents **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2026 **What do you like best about Chatty?** nice customisable app, not over complicated. helpful and available agents. i use this app with shopfiy **What do you dislike about Chatty?** there is no app for this so it takes a long time to open to the chat page by which time the customer has left. **What problems is Chatty solving and how is that benefiting you?** quick answers to questions. ### 31. AI Feature Delivers Impressive Results **Rating:** 4.5/5.0 stars **Reviewed by:** Celebrations I. | System Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** December 31, 2025 **What do you like best about Chatty?** The AI Feature of Chatty intrigues me. I've used it for a month, and compared to other tools, the ease of use and implementation of the application outperforms others; the customer support is top-notch. **What do you dislike about Chatty?** So far, I believe it has to do with the source data, which enables customers to have a seamless conversation. **What problems is Chatty solving and how is that benefiting you?** Engaging and converting e-Window shoppers ### 32. Easy Setup, Useful Features, and Fast, Friendly Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Cosmetics | Small-Business (50 or fewer emp.) **Reviewed Date:** March 09, 2026 **What do you like best about Chatty?** It is very easy to install, has really useful features, and the support is super friendly and fast! **What do you dislike about Chatty?** Honestly, only the fact that for using the AI agent on all my channels (including social media) I have to choose the pro plan. I think it's a bit too expensive. **What problems is Chatty solving and how is that benefiting you?** Chatty can save me a lot of time when supporting my customers! ### 33. Outstanding Support and Effortless Setup **Rating:** 4.5/5.0 stars **Reviewed by:** Chris K. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** January 08, 2026 **What do you like best about Chatty?** Exceptional assistance and a meticulously designed configuration. **What do you dislike about Chatty?** nothing, all is clear and well prepared. **What problems is Chatty solving and how is that benefiting you?** I can input my brand's tone of voice once, and the AI ensures every piece of content I generate aligns with that identity. This builds professional trust with my clients without me having to micro-manage every single word. ### 34. Fantastic app — reduced our customer service workload by 70%! **Rating:** 5.0/5.0 stars **Reviewed by:** Okan S. | Founder & CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** September 07, 2025 **What do you like best about Chatty?** Chatty AI has been an incredible addition to our Shopify store. It has helped us save nearly 70% of our customer service time, allowing our team to focus on higher-value tasks while customers still get quick, accurate, and friendly answers. Setup was smooth, integration was seamless, and the results were immediate. Our response times have dropped, customer satisfaction has gone up, and we no longer feel overwhelmed by repetitive support inquiries. If you’re looking for a way to streamline customer service and scale your business without hiring a huge support team, Chatty AI is the perfect solution. Highly recommended! **What do you dislike about Chatty?** No issues at all so far — smooth and reliable from the start. **What problems is Chatty solving and how is that benefiting you?** Chatty AI has been an incredible addition to our Shopify store. It has helped us save nearly 70% of our customer service time, allowing our team to focus on higher-value tasks while customers still get quick, accurate, and friendly answers. ### 35. Handy Display and Simple Setup **Rating:** 4.0/5.0 stars **Reviewed by:** Sjoerd H. **Reviewed Date:** December 15, 2025 **What do you like best about Chatty?** I really like that Chatty offers a screen preview, it's really practical and helpful, especially with so many features and settings to work with. I also appreciate that Mirra even asked me if she should set it up for me, which provides a lot of support. **What do you dislike about Chatty?** Perhaps make it more user-friendly by grouping the functions. **What problems is Chatty solving and how is that benefiting you?** Chatty helps me to completely reset my chatbox in Dutch. The screen preview is very practical and helpful due to the many features and settings, and it's nice that Mirra offers to set it up for me. ### 36. Outstanding Customer Support Makes All the Difference **Rating:** 5.0/5.0 stars **Reviewed by:** Tibor D. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** December 27, 2025 **What do you like best about Chatty?** it's customer support the way the answer so fast and so precisely **What do you dislike about Chatty?** we just installed Chatty, when we make sales we could update you if there is anything you could improve **What problems is Chatty solving and how is that benefiting you?** Chatty could manage the basic customer service part, so our customers don't need to directly contact us first, which reduces the workload ### 37. Simple to use, with very responsive customer service **Rating:** 4.0/5.0 stars **Reviewed by:** Sébastien G. | Gérant, Small-Business (50 or fewer emp.) **Reviewed Date:** February 09, 2026 **What do you like best about Chatty?** ease of use, very responsive customer service **What do you dislike about Chatty?** there is a lack of text editing capability on the widget **What problems is Chatty solving and how is that benefiting you?** display problem of translations, of personalization ### 38. Seamless Integrations and a Clear UI Without Performance Impact **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2026 **What do you like best about Chatty?** Nice functions & good UI overview, th integrations are seemless and effecient, it doesnt hurt the perfomance of the website at all. i think the pricing is ok, we needed an extra language and that was doable with the first plan. support form hana was ook and the AI we are still working on to see how it works. **What do you dislike about Chatty?** So far nothing, the support was good and the software works. **What problems is Chatty solving and how is that benefiting you?** It covers the livechat. ### 39. Great Customer Service and Easy to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Thed M. | I am the owner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 04, 2026 **What do you like best about Chatty?** Customer service is really great, and it ease to use. **What do you dislike about Chatty?** From what I have seen there is nothing I personally dislike. **What problems is Chatty solving and how is that benefiting you?** it is giving your customer an easy way to find much more about your product and for us store owner a bit of professionalism ### 40. Excellent App **Rating:** 5.0/5.0 stars **Reviewed by:** Vibhor G. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2025 **What do you like best about Chatty?** It's a wonderful AI Chatbot assistant app, really liked the UI and easy to use app. Also customer support very good in assisting. **What do you dislike about Chatty?** Nothing, the app is absolutely amazing. Nothing to dislike. **What problems is Chatty solving and how is that benefiting you?** It's helping customers getting answers to there questions or inquiry, in a fasted way possible. ### 41. Outstanding Customer Support and Lightning-Fast Assistance **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** December 18, 2025 **What do you like best about Chatty?** The customer support is always on-point and they are super fast and very helpful and friendly! **What do you dislike about Chatty?** Sometimes it can be hard to get the AI to understand something, however I know that it is still learning and it does take time and effort, so some of this could be on our side and regardless of this, the customer service are super fast to help! **What problems is Chatty solving and how is that benefiting you?** Helping us train AI - to prevent any complaints and ensure it is efficient :) ### 42. AI Assistant Makes Work Effortless **Rating:** 5.0/5.0 stars **Reviewed by:** bill l. | marketing manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 03, 2025 **What do you like best about Chatty?** What I like best about Chatty is the AI assistant itself — it’s fast, reliable, and very easy to work with. I can also train it with my own data and give it information that isn’t already in its system, and it’s able to generate accurate responses based on that. **What do you dislike about Chatty?** What I dislike about Chatty is that there’s no dedicated mobile app. On a phone, it’s less convenient because I have to open it through a browser every time. **What problems is Chatty solving and how is that benefiting you?** Ai assistant ### 43. Outstanding Support and Constantly Evolving Features **Rating:** 4.5/5.0 stars **Reviewed by:** Monne D. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** December 15, 2025 **What do you like best about Chatty?** The support team is fantastic, and the product offers excellent value. I also appreciate that new features are introduced every month. The app is really easy to set up. **What do you dislike about Chatty?** There isn't a dedicated mobile app, so the experience for the support team on mobile devices could be better. Unfortunately the current functionalities are not sufficient for us to start using Chatty for our email support. **What problems is Chatty solving and how is that benefiting you?** We use chatty to structure our FAQs and as an AI chatbot ### 44. Fast, Responsive, and Outstanding Support **Rating:** 5.0/5.0 stars **Reviewed by:** kesem h. | Software Developer Internship, Small-Business (50 or fewer emp.) **Reviewed Date:** December 25, 2025 **What do you like best about Chatty?** Its really working well with products, Its good, Its responsive and fast, And the online help with Hazel was the best **What do you dislike about Chatty?** Until now nothing, It was truly okay and helping. **What problems is Chatty solving and how is that benefiting you?** Finding products ### 45. Chatty will not let you down. 5++++++ stars **Rating:** 5.0/5.0 stars **Reviewed by:** Chad C. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** October 26, 2025 **What do you like best about Chatty?** The Chatty app works just as I needed it to and the staff is top shelf good. If they were a bottle of whiskey, they would be Pappy Van Winkle! I've needed help several times on the chat and they answer quickly 7 days a week and fix my problem in minutes. I wish all apps were as good as this one. **What do you dislike about Chatty?** There are no downsides, great app and company. **What problems is Chatty solving and how is that benefiting you?** They assisted me with setting up the live chat and were there to help when the AI bot responded to customer inquiries. ### 46. Clean, fast, reliable UX coupled with solid and robust AI integration **Rating:** 5.0/5.0 stars **Reviewed by:** Stephen M. | Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** October 07, 2025 **What do you like best about Chatty?** Clean, fast, reliable UX coupled with solid and robust AI integration and phenomenally fast and smart support when needed (Shout out to Hana!) Highly recommended for multi Channel support with Shopify Plus! **What do you dislike about Chatty?** ~Nothing so far! Ease of implementation was better than expected. **What problems is Chatty solving and how is that benefiting you?** A simple, integrated support solution for our customers, that integrates email, Facebook messenger, WhatsApp, live chat with Shopify. ### 47. Wonderful Customer Service Made Setup Easy **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Furniture | Small-Business (50 or fewer emp.) **Reviewed Date:** January 21, 2026 **What do you like best about Chatty?** Customer service has been wonderful helping me set up chatty onto my website. **What do you dislike about Chatty?** I haven't come across any dislikes yet as i have only started using the app. **What problems is Chatty solving and how is that benefiting you?** Helping me get Chatty set up on the website and helping me with all my questions. ### 48. Product Sync Delivers Smart Recommendations, Support Team Makes Up for Sync Limits **Rating:** 3.0/5.0 stars **Reviewed by:** Dipu H. | Systems Mnager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2025 **What do you like best about Chatty?** Product Sync, it analyzes our products on the site and gives recommendations based on that **What do you dislike about Chatty?** i wish i could sync all our products, but the support team has helped me to increase my limit. **What problems is Chatty solving and how is that benefiting you?** helping customers while we arent active ### 49. AI chatbot on Shoppify **Rating:** 4.5/5.0 stars **Reviewed by:** Nikola . | E-commerce manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 30, 2025 **What do you like best about Chatty?** Fast response time from customer care, together with easy UI/UX for administrator. APP on shoppify enables easy implementation. **What do you dislike about Chatty?** Sometimes harder start for understanding where does chatty take information. But fast answers from CC does it easy to navigate. **What problems is Chatty solving and how is that benefiting you?** Customer care and communication with customers during offline hours. ### 50. Effortless Setup and Outstanding Support **Rating:** 4.0/5.0 stars **Reviewed by:** Richard C. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** November 27, 2025 **What do you like best about Chatty?** It is easy to setup. Great customer support from Mirra and April. They respond fast and resolve issues quickly. **What do you dislike about Chatty?** It seams to invent answer that are out of space if the instruction are not specific. **What problems is Chatty solving and how is that benefiting you?** It is a great chat substitute. I believe that with trainnig its going to generate business on our website. - [View Chatty pricing details and edition comparison](https://www.g2.com/products/chatty/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-15+06%3A11%3A01+-0500&secure%5Bsession_id%5D=77a6e1b4-fd4f-4474-a30f-281a767d0685&secure%5Btoken%5D=a329b44a209be0ca780735893fabaccd17854f7410ddc188b56eed6b3baea4c4&format=llm_user) ## Chatty Integrations - [GemPages Page Builder](https://www.g2.com/products/gempages-page-builder/reviews) - [Google Drive & Docs for Confluence](https://www.g2.com/products/google-drive-docs-for-confluence/reviews) - [Klaviyo](https://www.g2.com/products/klaviyo/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Shopify Plus](https://www.g2.com/products/shopify-plus/reviews) ## Chatty Features **Core Conversational Capabilities - AI Chatbots** - Controlled LLM Response Generation - Context Maintenance Within Sessions - Natural Language Understanding & Intent Inference **Data** - Reliability - Data Security **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Interaction** - Complex Query Handling - Natural Conversation - Understanding - Context Management - Customizability ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Task & Flow Management - AI Chatbots** - Scripted Dialogue & Decision Tree Support - Fallback Responses for Unknown Queries **Learning** - User Interaction Learning - Error Learning **Deployment & Embedding - AI Chatbots** - API Access for Business System Integration - Web Widget & SDK Embedding **Content Generation** - Creativity - Content Accuracy **Admin & Configuration - AI Chatbots** - No-Code Conversation Design **System** - API Flexibility - Update Frequency and Utility - Cross-Platform Compatibility - Software Integration **Agentic AI - AI Chatbots** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Monitoring & Improvement - AI Chatbots** - Feedback-Driven Response Optimization **Reliability & Safety - AI Chatbots** - Guardrails & Content Controls ## Top Chatty Alternatives - [Tidio](https://www.g2.com/products/tidio/reviews) - 4.6/5.0 (1,841 reviews) - [Podium](https://www.g2.com/products/podium/reviews) - 4.6/5.0 (2,012 reviews) - [Gorgias](https://www.g2.com/products/gorgias/reviews) - 4.6/5.0 (546 reviews)