Chatty Reviews & Product Details

I loved being able to upload educational content along with product information and organize it into categories, so my clients could quickly find the answers they needed. I also appreciate that the bot learns about my product and background, and can interact with visitors on my site.

Having the bot is great because I'm often in a different time zone than my market. This means that my visitors always feel our presence.

I'm looking forward to learning more features and making the most our of the app.

Have to say — customer support is instant, professional and on target. That means the world to me. Review collected by and hosted on G2.com.

Don't have any criticism at this time. I'm generally pleased with function, ease of use and customer support. Review collected by and hosted on G2.com.

Chatty is incredibly helpful and provides our customers with a wide range of product information and suggestions quite quickly. For a human to offer the same level of support it would take quite a lot of effort and time. I like the enthusiasm that Chatty brings and the configuration options are very extensive. Review collected by and hosted on G2.com.

If a customer is angry or continues to challenge Chatty it will attempt to handover the ticket to a human, but our customer team does not monitor the chats real time. This causes confusion and frustration. Chatty just needs to let the customer know to contact our customer team via email for assistance. However, I can see there have been some updates to Chatty in recent weeks that should help resolve this particular issue. Review collected by and hosted on G2.com.

Chatty has been a great addition to our customer communication stack. It’s intuitive to use, easy to set up, and does exactly what we need without much complexity. The platform helps streamline conversations and keeps everything organised, which has made a noticeable difference to response times and customer experience.

A special mention to Hazel, who has been fantastic to deal with, incredibly helpful, responsive and making sure we get the most out of the platform. Support like that makes a big difference.

Overall, Chatty is a solid, reliable tool with excellent customer support behind it. Highly recommend. Review collected by and hosted on G2.com.

Getting everything set up requires a bit of learning at first, but overall, the process isn't too difficult. Review collected by and hosted on G2.com.

- Easy to install

- Easy to train

- Follows instructions well

- Customer support assistance

- Product proposal and sales facilitator Review collected by and hosted on G2.com.

After a few months of operational testing, we don't really find any problem with its use! The application is easy to install and follow. Perhaps have an analytical dashboard to further analyze customer behavior... Review collected by and hosted on G2.com.

What I like most about Chatty is how fast and reliable it is. It feels like having an assistant available 24/7 that actually understands what I’m trying to do. Whether I’m brainstorming ideas, solving problems, or writing something important, Chatty saves me an incredible amount of time. The responses are clear, practical, and easy to apply in real life. It’s become part of my daily workflow. Review collected by and hosted on G2.com.

Honestly, there isn’t much to dislike. If I had to mention something, it would be that sometimes I wish it could integrate even more directly with external tools and platforms. But as a standalone tool, it already performs extremely well. Review collected by and hosted on G2.com.

While I haven't used Chatty extensively yet, I'm already impressed with what I've experienced so far. The setup process was incredibly easy, it took less than 10 minutes to get the chatbot integrated into my Shopify store with zero coding required. The app automatically synced with my product catalog and store information overnight, which eliminated the tedious manual configuration I was expecting. Even in these early stages, I can already see the tremendous benefits AI-powered customer engagement will bring to my business. The 24/7 availability means customers can get instant answers to their questions about products, shipping, and policies at any time, which is particularly valuable for a growing store like mine where I'm juggling multiple responsibilities. The AI's ability to provide personalised product recommendations based on browsing behaviour has clear potential to improve conversion rates and enhance the overall customer experience. Review collected by and hosted on G2.com.

One area where Chatty could significantly improve is providing better user experience configuration options directly within the app interface. Currently, making customisations or updates to the chatbot's behaviour, appearance, often requires contacting the technical team rather than having self-service controls available. Review collected by and hosted on G2.com.

Support is on point , always willing to listen and provide assistance , I have had the pleasure of working with multiple members of team chatty and its always a great and rewarding experience. Review collected by and hosted on G2.com.

Missing feature , which again is not all negative , Chatty is open to having it added for us which again speaks to them understanding our business. Review collected by and hosted on G2.com.

First of all, it's very flexible in all the features, from appearance to AI set up to escalation rules and feedback management, we are getting very good results at handling customer requests. Then, support is extraordinary: everytime I ask, they are ready to help and provide a solution in no time. Review collected by and hosted on G2.com.

For now, there is not much I dislike about the app!. Review collected by and hosted on G2.com.

Saves us time and allows us to be more responsive to customers which in turn drives business. Great to be able to see what products customers are looking at when contacting us. Chatty have great customer service, they are really helpful and through even if responses can be slow. Review collected by and hosted on G2.com.

The back of house set up is quite complex and needs constantly refining in order to ensure the correct responses are given. Review collected by and hosted on G2.com.

The best thing about Chatty is that they help you to set up everything very quickly. Hana helped me alot adn everything was working in minutes. Review collected by and hosted on G2.com.

Nothing to dislike. Its great! It has everything i need from an AI chat bot. Review collected by and hosted on G2.com.