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Chatty

By Chatty

4.8 out of 5 stars

How would you rate your experience with Chatty?

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Chatty Reviews & Product Details

Profile Status

This profile is currently managed by Chatty but has limited features.

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Pricing

Pricing provided by Chatty.

Plus

$199.99
Per Month

Pro

$49.99
Per Month

Chatty Integrations

(3)
Integration information sourced from real user reviews.

Chatty Media

Chatty Demo - AI chatbot
AI that sells products for you
Chatty Demo - AI training
Train AI assistant with your store data
Chatty Demo - Inbox
Inbox that helps you handle more conversations in less time
Chatty Demo - All-in-one
Connect all channels and invite your team to handle conversations
Chatty Demo - Help center
Build data hub for self-serve
Chatty Demo - Mobile-first
Mobile app enables inbox managements on the go
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Chatty Reviews (31)

Reviews

Chatty Reviews (31)

4.8
31 reviews

Pros & Cons

Generated from real user reviews
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BA
Online store owner
Small-Business (50 or fewer emp.)
"Impressed with the hardworking and kind customer service."
What do you like best about Chatty?

moment, and problems are solved very quickly and without any hassle or boredom..! I am really grateful to the wonderful, hardworking and kind work team..! I would like to mention Ms. Hazel in particular, she helped me a lot, and was very patient with me until my problem was solved without any hassle or boredom..! I thank her and the work team, you are really a wonderful team..! Review collected by and hosted on G2.com.

What do you dislike about Chatty?

Nothing, so far, and this box is very important for complaints, if available..! Although I think that the presence of a wonderful work team, distinguished services, and a complaints box, I do not think that we can complain about this application..! Review collected by and hosted on G2.com.

Christopher B.
CB
Senior Manager, Contact Center Operations
Small-Business (50 or fewer emp.)
"Far Exceeded Expectations"
What do you like best about Chatty?

I am extremely pleased with the level of integration with Shopify and how easy it is to set up the AI and the chat functionality itself. It trains off of your products and FAQ pages so unlike our past solution, we do not have to maintain an extensive knowledge base with redundant information just for the chatbot. Honestly, the customer support was a concern since we are used to having a dedicated account rep with our previous solution but even though we have used the standard live chat support, answers are always within seconds, very well written and helpful, and never irrelevant. They listen to feedback and have engineers review requests as they are genuinely trying to improve their product. Review collected by and hosted on G2.com.

What do you dislike about Chatty?

Chatty needs to improve the robustness of its reporting. It has high level analytics but lacks the features to get agent-level performance details for performance tracking in a contact center. Review collected by and hosted on G2.com.

Ellena H.
EH
Customer Experience and Administration Executive
Small-Business (50 or fewer emp.)
"Outstanding Support Team Makes All the Difference"
What do you like best about Chatty?

The support team connect to Chatty are always available, super helpful and friendly. Review collected by and hosted on G2.com.

What do you dislike about Chatty?

I think there are a few teething issues that I always need help with but they'll even out with time. Review collected by and hosted on G2.com.

Okan S.
OS
Founder & CEO
Small-Business (50 or fewer emp.)
"Fantastic app — reduced our customer service workload by 70%!"
What do you like best about Chatty?

Chatty AI has been an incredible addition to our Shopify store. It has helped us save nearly 70% of our customer service time, allowing our team to focus on higher-value tasks while customers still get quick, accurate, and friendly answers.

Setup was smooth, integration was seamless, and the results were immediate. Our response times have dropped, customer satisfaction has gone up, and we no longer feel overwhelmed by repetitive support inquiries.

If you’re looking for a way to streamline customer service and scale your business without hiring a huge support team, Chatty AI is the perfect solution. Highly recommended! Review collected by and hosted on G2.com.

What do you dislike about Chatty?

No issues at all so far — smooth and reliable from the start. Review collected by and hosted on G2.com.

Sjoerd H.
SH
"Handy Display and Simple Setup"
What do you like best about Chatty?

I really like that Chatty offers a screen preview, it's really practical and helpful, especially with so many features and settings to work with. I also appreciate that Mirra even asked me if she should set it up for me, which provides a lot of support. Review collected by and hosted on G2.com.

What do you dislike about Chatty?

Perhaps make it more user-friendly by grouping the functions. Review collected by and hosted on G2.com.

Vibhor G.
VG
CEO
Small-Business (50 or fewer emp.)
"Excellent App"
What do you like best about Chatty?

It's a wonderful AI Chatbot assistant app, really liked the UI and easy to use app. Also customer support very good in assisting. Review collected by and hosted on G2.com.

What do you dislike about Chatty?

Nothing, the app is absolutely amazing. Nothing to dislike. Review collected by and hosted on G2.com.

Verified User in Retail
AR
Enterprise (> 1000 emp.)
"Outstanding Customer Support and Lightning-Fast Assistance"
What do you like best about Chatty?

The customer support is always on-point and they are super fast and very helpful and friendly! Review collected by and hosted on G2.com.

What do you dislike about Chatty?

Sometimes it can be hard to get the AI to understand something, however I know that it is still learning and it does take time and effort, so some of this could be on our side and regardless of this, the customer service are super fast to help! Review collected by and hosted on G2.com.

BL
marketing manager
Small-Business (50 or fewer emp.)
"AI Assistant Makes Work Effortless"
What do you like best about Chatty?

What I like best about Chatty is the AI assistant itself — it’s fast, reliable, and very easy to work with. I can also train it with my own data and give it information that isn’t already in its system, and it’s able to generate accurate responses based on that. Review collected by and hosted on G2.com.

What do you dislike about Chatty?

What I dislike about Chatty is that there’s no dedicated mobile app. On a phone, it’s less convenient because I have to open it through a browser every time. Review collected by and hosted on G2.com.

MD
Founder
Small-Business (50 or fewer emp.)
"Outstanding Support and Constantly Evolving Features"
What do you like best about Chatty?

The support team is fantastic, and the product offers excellent value. I also appreciate that new features are introduced every month. The app is really easy to set up. Review collected by and hosted on G2.com.

What do you dislike about Chatty?

There isn't a dedicated mobile app, so the experience for the support team on mobile devices could be better. Unfortunately the current functionalities are not sufficient for us to start using Chatty for our email support. Review collected by and hosted on G2.com.

Chad C.
CC
CEO
Small-Business (50 or fewer emp.)
"Chatty will not let you down. 5++++++ stars"
What do you like best about Chatty?

The Chatty app works just as I needed it to and the staff is top shelf good. If they were a bottle of whiskey, they would be Pappy Van Winkle! I've needed help several times on the chat and they answer quickly 7 days a week and fix my problem in minutes. I wish all apps were as good as this one. Review collected by and hosted on G2.com.

What do you dislike about Chatty?

There are no downsides, great app and company. Review collected by and hosted on G2.com.

Pricing Options

Pricing provided by Chatty.

Plus

$199.99
Per Month

Pro

$49.99
Per Month

Basic

$19.99
Per Month
Chatty Features
Reliability
Data Security
Complex Query Handling
Natural Conversation
Understanding
User Interaction Learning
Error Learning
Creativity
Content Accuracy
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Chatty
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