ServiceManager
ServiceManager is a cloud-based, comprehensive service management platform that is fully configurable for any business managing the after-sales service and repair of products in any industry. It provides a configurable workflow management system and a powerful set of reporting tools. Whether ServiceManager is implemented as a point solution or used to support end-to-end returns, service and repair, the platform enables seamless workflow and reporting across the entire service organization.
Average Rating: 4.2/5.0
Total Reviews: 13
How Do G2 Users Rate ServiceManager?
- Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.0/10)
- Data Exporting / Importing: 9.0/10 (Category avg: 8.3/10)
- Client management: 8.8/10 (Category avg: 8.0/10)
- What is your organization's estimated ROI on the product (payback period in months)?: 10/10 (Category avg: 10/10)
Who Is the Company Behind ServiceManager?
- Seller: ServiceCentral
- Year Founded: 1991
- HQ Location: Atlanta, GA
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Twitter: @ServiceCentral
83 Twitter followers -
LinkedIn® Page: www.linkedin.com
34 employees on LinkedIn®
Who Uses This Product?
- Company Size: 57% Medium, 21% Large
What Do G2 Reviewers Say About ServiceManager?
AI-generated summary from verified user reviews
Pros
- Users appreciate the ease of use of ServiceManager, benefiting from its simple, end-to-end workflow for all team sizes.
- Users value the streamlined workflow of ServiceManager, which simplifies returns and repairs for any team size.
- Users appreciate the efficiency improvement of ServiceManager, seamlessly integrating returns and repairs into a single workflow.
- Users value the seamless integration of returns and repairs in ServiceManager, enhancing efficiency for all team sizes.
Cons
- Users find the initial setup complex, as it lacks intuitiveness and requires significant guidance for new users.
- Users find the difficult setup of ServiceManager to be a barrier that hinders quick onboarding and usability.
- Users find the difficult training process challenging, often requiring extra guidance to navigate the setup effectively.
What Are Recent G2 Reviews of ServiceManager?
"Using Service Manager with Vast Experience"
Rating: 5.0/5.0 stars
— Kashif A.
"Business Solution Management"
Rating: 4.5/5.0 stars
— Prateek B.

