Acctivate's customer service is great. The software is easy to navigate once you get the hang of it.
We use the inventory tracking software, and sync to our QB account which works well. Review collected by and hosted on G2.com.
I wish there was some additional customization options regarding the Customer portal. I do think that the documentation on the Acctivate website could be easier to navigate when trying to find answers to questions that have come up. But again, just sending in a query to their support is usually a very fast turn around. Review collected by and hosted on G2.com.
Hi Katarina,
I'm happy to hear that Acctivate is serving your business well with enhanced inventory tracking and our direct integration with QuickBooks. We are always grateful to receive feedback on what we are doing well as well as what our opportunities are. Thank you very much for taking the time to let us know.
Your transparent feedback regarding the Customer Portal and our documentation is valuable as we strive to provide comprehensive help resources.
Unfortunately, the Customer Portal is part of an application which we use as our CRM and to manage tickets so we have no direct control over changes to that Portal. That said, we do have a good relationship with the application company and would be happy to pass along any specific feedback for changes you would like to see.
We recently developed and launched a new documentation site after receiving feedback similar to yours. You can find our documentation site at https://docs.acctivate.com/docs/Welcome.html. We are always looking to improve our documentation. If you have any additional feedback in regard to the new site, we would again be grateful to hear it.
Kind Regards,
Matt Allen
Acctivate Customer Success Manager
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