G2

Aurore P.

IT manager

Mid-Market (51-1000 emp.)

2/12/2025

"Efficient Helpdesk Tool, ITSM"

4.5/5

What do you like best about Simplydesk?

SimplyDesk stands out for its intuitive interface and ease of use, allowing for quick adoption. I particularly appreciate the efficient management of tickets and IT assets, which saves us valuable time on a daily basis. The customer support is also very responsive and always attentive to our needs. Finally, the fact that it is a French software adds real value in terms of proximity and compliance with local standards. Review collected by and hosted on G2.com.

What do you dislike about Simplydesk?

SimplyDesk is an excellent IT management tool, but some improvements could be made. For example, some advanced features require an adaptation period to be fully utilized. Additionally, integration with certain third-party tools could be even smoother. However, the team is attentive to customer feedback and regularly offers updates to improve the user experience. Review collected by and hosted on G2.com.

What problems is Simplydesk solving and how is that benefiting you?

SimplyDesk allows for the centralization and automation of IT service management, which solves several major problems. It helps structure ticket tracking, thus avoiding lost or poorly handled requests. Thanks to its asset management module, we have better visibility over our IT assets, which reduces costs and optimizes interventions.

The tool also improves communication between teams by facilitating information sharing and ensuring effective incident tracking. Ultimately, this allows us to save time, optimize our resources, and improve user satisfaction. Review collected by and hosted on G2.com.