G2

Dakota M.

IT Helpdesk Technician

Banking

Mid-Market (51-1000 emp.)

10/26/2017

"It works well!"

4.5/5

What do you like best about Web+Center?

Easy to quickly log and categorize calls. It can be daunting to log in calls after having a non-stop busy day, but even if one has several items to log it is extremely quick and easy. It's snappy, and never has issues. Review collected by and hosted on G2.com.

What do you dislike about Web+Center?

The keyword search function could use a little work. I feel like the results are a little too broad when I am trying to search for something specific; I would prefer less results that are more narrowed down. Review collected by and hosted on G2.com.

Recommendations to others considering Web+Center:

The price is great for a low amount of users; however, it gets relatively more expensive to have multiple users Review collected by and hosted on G2.com.

What problems is Web+Center solving and how is that benefiting you?

We use Web+Center for issue tracking. Whenever we have a call or issue, it is noted in Tech+Center. Makes it easy to find solutions to problems when they have happened before. Also great to show what work has gotten done in a given day. Review collected by and hosted on G2.com.