G2

MD

Muhammad Naveed, D.

Assistant Director IT

Information Technology and Services

Enterprise (> 1000 emp.)

6/23/2024

"Frappe Helpdesk streamlines customer support and enhances service quality."

4.5/5

What do you like best about Frappe Helpdesk?

The best thing about Frappe Helpdesk is its user-friendly interface, customization options as an open source platform, and efficient ticket and B2B operations management which significantly enhance customer support operations. I have found this software one of the best market solutions. Review collected by and hosted on G2.com.

What do you dislike about Frappe Helpdesk?

Well, one thing I slightly do not like in Frappe Helpdesk is the complexity in the configuration of advanced features (when required to be set), which can be a little challenging for users without technical expertise. Review collected by and hosted on G2.com.

What problems is Frappe Helpdesk solving and how is that benefiting you?

Frappe Helpdesk helps us to manage customer support complaints efficiently. It benefits our official teams by centralizing all support requests, automating daily scheduled tasks, and providing online tracking with reports, it further leads us to improve overall business processes and better customer satisfaction which is the ultimate goal of our organization. Review collected by and hosted on G2.com.