G2

UA

Verified User in Accounting

Small-Business (50 or fewer emp.)

9/4/2026

Business partner of the seller or seller's competitor, not included in G2 scores.

"User-Friendly, Reliable, and Fast—Outstanding SupportBox Support"

4.5/5

What do you like best about SupportBox?

User-friendly and intuitive to use

Email templates are extremely helpful for customer service, especially during live chat

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Overall utilization of AI

Clean and well-organized interface

Minimal downtime and IT glitches

Fast and reliable features

The pricing for the services aligns well with SupportBox's performance

Support for the Czech region from SupportBox is outstanding. They are always helpful and reply on the same day—awesome!

Integration is very smooth and straightforward Review collected by and hosted on G2.com.

What do you dislike about SupportBox?

When forwarding emails, tags from the original conversation are not preserved when sending the email to another colleague. I have to remember to manually go back into resolved emails afterwards to add the tag.

Searching for past conversations across different store views/localizations isn't working properly. Sometimes I can't locate customer conversations, even when they are only up to 2 months old. Review collected by and hosted on G2.com.