G2

MS

Matt S.

Director

Enterprise (> 1000 emp.)

8/3/2024

"A really good Service Desk product"

5/5

What do you like best about Tikit?

Makes support fun!

Overall, it is a very user-friendly platform that integrates into the entire Microsoft 365 ecosystem.

Very easy to get set up. We were up and running within a couple of days.

We also really like working the Tikit team. Very responsive and supportive. Review collected by and hosted on G2.com.

What do you dislike about Tikit?

There is nothing to really dislike about Tikit as we are very happy. Review collected by and hosted on G2.com.

What problems is Tikit solving and how is that benefiting you?

We had a very expensive ITSM solution from a well-known vendor. However, it was too complex and lacked the modern integration that Tikit provides.

Having a ticketing tool built inside Microsoft Teams is a big deal for our team. The biggest problem it solved was driving user adoption of solving their own tickets/problems. Review collected by and hosted on G2.com.