What stood out to me the most is how intuitive the interface is — it didn’t take long for our team to get up and running. The ticketing system is smooth, especially with the automatic routing and SLA alerts. I also really liked the asset management module Review collected by and hosted on G2.com.

There’s not much to dislike, but the reporting module could be a bit more customizable out of the box. We had to tweak a few things manually to get the exact metrics we wanted. Also, the initial setup took a bit longer than expected, but once it was configured, everything ran smoothly Review collected by and hosted on G2.com.