What we appreciate most about SupportBox is having customer communication organized in one place, making it easier for our team to keep track of requests and respond efficiently. We’ve been using it for less than a year, but we’re already very happy with how it supports our daily work. Review collected by and hosted on G2.com.

One downside is that managers who only view reports and statistics still need a full paid license, even if they don’t respond to customers. A lower-cost, read-only option would be a welcome addition. Review collected by and hosted on G2.com.