G2

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

9/27/2024

"Streamlined IT Support with Invgate Service Desk"

4/5

What do you like best about InvGate Service Management?

To date, I love that Invgate Service Desk has a simple and user-friendly interface together with expandable business processes to optimize the creation of tickets in helping the management accomplish various IT support requests. Review collected by and hosted on G2.com.

What do you dislike about InvGate Service Management?

It should be noted that, despite the number of functions implemented in Invgate Service Desk, some of them can be rather difficult to set up, which could create a problem in terms of training existing employees to make optimal use of the offered service. Review collected by and hosted on G2.com.

What problems is InvGate Service Management solving and how is that benefiting you?

Gaps in poor incident management, slow response times and lack of visibility of ITSM services is addressed by Invgate Service Desk. This is advantageous to me in that response time to users is enhanced, user satisfaction is increased and service request and performance can be easily monitored which in turn will promote efficiency in IT services. Review collected by and hosted on G2.com.