Instant responses to customer queries. It allows sharing and playing of audio/voice notes. It helps to integrate with the WhatsApp helpline accessible to customers.

We have managed to retrieve reports about services levels, response time, and total traffic received on the channel.

Casengo is accessible both on a mobile app and through the browser. Review collected by and hosted on G2.com.

It requires licenses for all agents to use the service.

An active internet connection is required to use the application; therefore, it's not usable offline. Review collected by and hosted on G2.com.