I really appreciate C2CRM’s customizability and integration capabilities. It's easy to shape to the specifics of my business processes and integrates seamlessly with our ERP and accounting systems, providing a complete 360° view of the customer. The dashboards are clear, showing opportunities by stage, deal size, and industry, which helps in prioritizing sales efforts. Their forecasting tools are very helpful for predictability and sharpening decision-making. Administrators can easily create custom objects, fields, rules, and workflows, with the option to test in sandbox environments before production, making it adaptable across various industries. Review collected by and hosted on G2.com.

Customer service consistency needs improvement; some users have experienced delays or inconsistent support quality. The documentation is sometimes thin, making self-service troubleshooting harder. The mobile app is prone to crashes and connectivity issues, making it difficult for field teams to access dashboards or update records on the go. The user interface looks outdated compared to modern CRMs like Zoho or HubSpot. Navigation is not intuitive, requiring users to click around to access common functions, which adds friction to the onboarding process, especially for teams new to CRM systems. Review collected by and hosted on G2.com.