G2

PI

Patricio I.

Consultor TI - Ciberseguridad e Infraestructura

Small-Business (50 or fewer emp.)

1/5/2024

"Excellent ServiceDesk Solution that everyone likes!"

4.5/5

What do you like best about InvGate Service Management?

- Very easy to implement and user-friendly for configuring/maintaining the product.

- It easily adapts to any methodology you want to use for high-performance work teams (ITIL, Agile, among others).

- Not only can IT teams benefit from it, but also other departments like HR, Accounting, and other teams that share work cases or processes.

- From my point of view, the best thing about the product: Its graphical interface is unbeatable, easy, and intuitive for all end users, and I don't know anyone who is not satisfied with this product. Several people told me it has a social media-like interface that makes life easier. Review collected by and hosted on G2.com.

What do you dislike about InvGate Service Management?

- In the Playstore, I didn't find any App to use it from Android/IOS.

- It doesn't have integrated remote control tools to streamline Support, although this is easily complemented with other products that are exclusive for remote support.

- A downside (but it can also be an advantage depending on the organization's needs) is that neither the agents nor the end users can edit a post once it has been responded to; only the administrators can do so. Review collected by and hosted on G2.com.