Best Guest Messaging Software - Page 2

How Many Guest Messaging Software Products Does G2 Track?

Total Products under this Category: 126

Category Stats (Nov 2026)

  • Average Rating: 4.4/5 The average rating of products in this category, based on all submitted ratings

Last updated: November 01, 2026

How Does G2 Rank Guest Messaging Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 200+ Authentic Reviews
  • 126+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Guest Messaging Software

G2 Grid® for Guest Messaging Software plotting products by satisfaction and market presence

Highlighted products: Touch Stay, HelloShift, Canary Technologies, Medallia Concierge, Trumpia, GuestTouch, and Xperium by RepUp.

Underlying data: [Grid® JSON](https://www.g2.com/categories/guest-messaging/grids.json?focus%5B%5D=touch-stay&focus%5B%5D=helloshift&focus%5B%5D=canary-technologies&focus%5B%5D=medallia-concierge&focus%5B%5D=trumpia&focus%5B%5D=guesttouch&focus%5B%5D=xperium-by-repup)

Akia

An AI agent for every part of the guest journey. Built for hotels and trusted by thousands of properties, she runs the whole guest journey, start to finish, and does it herself. Text, email, and the OTAs land in one inbox, tied to the guest, not the channel. Akia answers the moment a message arrives, reservation already in hand, because Mews keeps her in sync. Before arrival, she checks guests in and gets the registration card signed. During the stay, she answers every text and picks up when guests call, resolving most herself. After checkout, she wins the next booking with marketing campaigns built from real reservation data, ready for you to send. Your team gets their day back, and guests feel like regulars. Book a demo and see what she does.

Average Rating: 2.5/5.0

Total Reviews: 2

How Do G2 Users Rate Akia?

  • Quality of Support: 8.3/10 (Category avg: 9.2/10)
  • Ease of Use: 8.3/10 (Category avg: 9.2/10)

Who Is the Company Behind Akia?

  • Seller: Akia
  • Year Founded: 2018
  • HQ Location: San Francisco, US
  • LinkedIn® Page: www.linkedin.com
    49 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 50% Small

What Are Recent G2 Reviews of Akia?

eviivo suite

eviivo Suite is an award-winning, cloud-based booking and property management platform, built to help property managers, hoteliers and hosts go further, faster and simplify without compromise. Transforming collaboration, it provides an easy way to manage bookings, guests, property owners and online travel agencies (OTAs). No matter how complex your accommodation business is, eviivo Suite makes the day-to-day so much smoother. eviivo features: • Property Manager: All your content in one place. An exceptional booking calendar. Instant confirmations & invoices. A spectacular, powerful rate grid. • Website Manager: Stunning, branded website or booking engine for a frictionless guest journey to boosts direct bookings. • Channel Manager: Channels that run themselves and sing to your tune. Maximum bookings, zero effort. Deepest OTA API coverage. • Payment Manager: Airtight security. Widest choice of card processors. Unrivaled payment automation. • Guest Manager: Never miss a beat with eviivo’s AI-powered unified inbox. Email, SMS, WhatsApp and full OTA guest messaging. • Welcome guide: The warmest welcome anywhere, anytime. Custom-branded digital guide, to delight both guests & owners. • AI Pricing Manager Pricing automation powered by AI through and through. Set the rules, let AI do the legwork. Transparent explanations. • Promo Manager Ultimate pricing flexibility. Unmatched support for packages, extras, promo codes and more. By channel. • Owner Manager Easy month-ends for the fastest-growing portfolios. Instant, flexible statements to earn the trust of all your stakeholders. • Device Manager Put an end to midnight calls. Centralized device management. Automated access code release. • Performance Manager Powerful KPIs & analytics, with a custom report writer. Painless reconciliations and instant (trust) accounting. • eviivo Mobile™ Out of reach, but never out of touch, with the most comprehensive mobile app in the industry. eviivo’s Promise: - Less to buy - avoid spiralling add-on costs - Less to learn and train on – faster ramp-up for staff - Less to support - no vendor merry-go-round or finger-pointing - Less to maintain – avoid API compatibility nightmares - Less to worry about! – designed for a better work-life balance. The bottom line? Growing Yours. More bookings. Less effort.  See why eviivo is trusted by more than 28,000 properties worldwide!

Average Rating: 3.5/5.0

Total Reviews: 11

How Do G2 Users Rate eviivo suite?

  • Quality of Support: 7.1/10 (Category avg: 9.2/10)
  • Ease of Use: 7.1/10 (Category avg: 9.2/10)

Who Is the Company Behind eviivo suite?

  • Seller: eviivo
  • Year Founded: 2003
  • HQ Location: N/A
  • LinkedIn® Page: www.linkedin.com
    182 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Hospitality
  • Company Size: 83% Small, 17% Medium

What Do G2 Reviewers Say About eviivo suite?

AI-generated summary from verified user reviews

Pros
  • Users praise the ease of use of eviivo Suite, highlighting the mobile app for efficient daily tasks.
  • Users commend eviivo's responsive customer support, consistently providing friendly assistance and valuable educational resources.
  • Users appreciate the efficient booking management of eviivo suite, enhancing overall operations and guest satisfaction.
  • Users praise the user-friendly interface of eviivo Suite, facilitating quick task completion and seamless bookings.
  • Users appreciate the easy-to-use channel management of eviivo suite, enhancing booking and guest communication effectively.
Cons
  • Users find limited customization options frustrating, wishing for more user-friendly navigation and ready-to-use templates.
  • Users find the navigation and customization not user-friendly, making it challenging to use the powerful reporting dashboard effectively.

What Are Recent G2 Reviews of eviivo suite?

Kipsu

Kipsu supports leading hoteliers with international portfolios of 5,000+ properties, all the way down to single properties managed by private property owners, and everything in between and is the industry leader and pioneer in Real-Time Engagement.

Average Rating: 2.5/5.0

Total Reviews: 2

How Do G2 Users Rate Kipsu?

  • Quality of Support: 7.5/10 (Category avg: 9.2/10)
  • Ease of Use: 9.2/10 (Category avg: 9.2/10)

Who Is the Company Behind Kipsu?

  • Seller: Kipsu
  • Year Founded: 2010
  • HQ Location: Minneapolis, US
  • LinkedIn® Page: www.linkedin.com
    123 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of Kipsu?

What Are G2 Users Discussing About Kipsu?

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Nuvola

Nuvola is a guest request and complaint management system for hotels.

Average Rating: 4.3/5.0

Total Reviews: 2

How Do G2 Users Rate Nuvola?

  • Quality of Support: 9.2/10 (Category avg: 9.2/10)
  • Ease of Use: 7.5/10 (Category avg: 9.2/10)

Who Is the Company Behind Nuvola?

Who Uses This Product?

  • Company Size: 50% Medium, 50% Small

What Are Recent G2 Reviews of Nuvola?

What Are G2 Users Discussing About Nuvola?

BnBChatbot

BnBChatbot enables vacation rental operators to save time and energy by giving each guest a personalized dashboard for their trips

Average Rating: 5.0/5.0

Total Reviews: 1

How Do G2 Users Rate BnBChatbot?

  • Quality of Support: 10.0/10 (Category avg: 9.2/10)
  • Ease of Use: 10.0/10 (Category avg: 9.2/10)

Who Is the Company Behind BnBChatbot?

Who Uses This Product?

  • Company Size: 100% Medium

What Are Recent G2 Reviews of BnBChatbot?

Cendra

Cendra is an AI-powered property management platform that simplifies communication and automates guest interactions. It learns from every conversation to deliver instant, accurate responses, creating a smart, unified system. From handling guest requests—like early check-ins or special amenities—to offering personalized upsells, Cendra takes care of it all. It even automates task management by detecting issues and routing them to the right team, keeping your operations seamless and efficient. Automate guest messaging Cendra streamlines all your guest communications by unifying every messaging platform into one intelligent system. Its AI Agent learns from every interaction, delivering fast, accurate responses while proactively handling guest requests. Stay in control: choose full automation or review AI-generated drafts before sending. Either way, your guests experience seamless, personalized communication—without ever knowing AI is behind it. Manage tasks more efficiently Every host could use more free time—and Cendra makes it possible. Automate property tasks like cleaning requests and maintenance with smart workflows and predictive scheduling, saving time and keeping your operations running smoothly and efficiently. Enhance your guest experience Delight your guests with intelligent, timely recommendations. Cendra’s self-learning AI anticipates their needs—suggesting everything from sightseeing tours to spa experiences—to create a truly personalized and memorable stay. Earn more with upsells Cendra automatically identifies opportunities — like gap nights, early check-ins, or late check-outs — and offers them to your guests. Maximize revenue effortlessly while enhancing the guest experience.

Average Rating: 5.0/5.0

Total Reviews: 1

Who Is the Company Behind Cendra?

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of Cendra?

DeskBell

A free application for hotels to communicate events, services, restaurant information, activities, and more to guests.

Average Rating: 4.5/5.0

Total Reviews: 1

How Do G2 Users Rate DeskBell?

  • Quality of Support: 8.3/10 (Category avg: 9.2/10)
  • Ease of Use: 10.0/10 (Category avg: 9.2/10)

Who Is the Company Behind DeskBell?

  • Seller: IDEI
  • HQ Location: Res Las Ceib, Mexico
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of DeskBell?

What Are G2 Users Discussing About DeskBell?

HotelEYE

Link your hotel's guests with your reception and staff, just with a push of a button.

Average Rating: 5.0/5.0

Total Reviews: 1

How Do G2 Users Rate HotelEYE?

  • Ease of Use: 10.0/10 (Category avg: 9.2/10)

Who Is the Company Behind HotelEYE?

Who Uses This Product?

  • Company Size: 100% Medium

What Are Recent G2 Reviews of HotelEYE?

icibot

icibot – Innovative Consumer Interaction Choice of the hotels that want to gain from COVID-19 After the coronavirus, the hygiene and health safety responsibilities of the hotels towards their guests are increasing and expanding at the global level! Knowing your guests and providing them “online and contactless” service during their stay is vital. Customised Mobile App for Your Hotel With mobile application solutions that can be customized for each hotel brand, icibot increases the satisfaction of your guests while providing the perfect accommodation and holiday experience for your guests. Increase Your Customer Satisfaction Increase Your Other Revenues Increase Your Positive Comments ici4Mobile Access your guests at all times. Ensure customer satisfaction while increasing your revenue! Connect with your guests and interact with them with a customised mobile app for your hotel. We are offering a specially developed mobile app for single or chain hotels that enable forming permanent contact with guests before arriving at the hotel, at the hotel and when they check-out from the hotel. ici4GuestPortal Offer your guests the mobile app functionality that does not require installation. With our customisable PWA Application, offer a completely customised online experience to your guests. Re-market by establishing an interactive platform where your guests can get information, send their demands and communicate with hotel staff. ici4GEC – Guest Experince Center With icibot Guest Experience Centre, offer customised information about all your service range to your potential and existing guests. Send messages, receive service reservation demands and send notifications for events to your guests with icibot GEC. ici4Staff Increase your staff efficiency! Satisfy both your staff and guests with icibotStaffApp. Monitor your entire hotel staff from receptionist to housekeeping team and ensure healthy communication between your staff and with guests with technological infrastructure. ici4inRoom Create a digital bridge between you and your guests. Present the perfect accommodation experience to your guests by ensuring information and demand flow inside the hotel with specially designed icibot in-room tablet solutions. Make a difference in in-room communication with the application designed specifically to replace traditional in-room guest welcoming package. ici4SelfService Present the perfect guest experience with icibot self-service. Offer services for 24 with kiosk and smart screens in the hotel. Show the information related to the entire facilities of your hotel to the guests and offer solutions to your guest demands. ici4GuestMessage icibot guest message is a private hotel assistant for each guest. With icibot guest message, ensure your guests to complete the entire communication with front-office and customer relations department from mobile. This way, you can make your guests save time while offering the perfect accommodation experience. For more information: www.icibot.com

Average Rating: 5.0/5.0

Total Reviews: 1

How Do G2 Users Rate icibot?

  • Quality of Support: 10.0/10 (Category avg: 9.2/10)
  • Ease of Use: 10.0/10 (Category avg: 9.2/10)

Who Is the Company Behind icibot?

  • Seller: icibot
  • Year Founded: 2016
  • HQ Location: Sariyer, TR
  • LinkedIn® Page: www.linkedin.com
    21 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 50% Medium, 50% Small

What Are Recent G2 Reviews of icibot?

What Are G2 Users Discussing About icibot?

KNOWCROSS

Knowcross provides customized hotel management software designed to help in monitoring, guest service request and complaints, help in improving the service and increasing staff productivity.

Average Rating: 5.0/5.0

Total Reviews: 1

How Do G2 Users Rate KNOWCROSS?

  • Quality of Support: 10.0/10 (Category avg: 9.2/10)
  • Ease of Use: 10.0/10 (Category avg: 9.2/10)

Who Is the Company Behind KNOWCROSS?

Who Uses This Product?

  • Company Size: 100% Medium

What Are Recent G2 Reviews of KNOWCROSS?

What Are G2 Users Discussing About KNOWCROSS?

KoruStay

KoruStay is a digital guest experience platform (or "Digital Co-Host") designed for independent short-term rental hosts, Airbnb owners, Property Management Companies (PMCs), and boutique motels. Founded in New Zealand, it replaces outdated physical house manuals and static PDF guides with a dynamic, mobile-first web application.

Average Rating: 5.0/5.0

Total Reviews: 1

How Do G2 Users Rate KoruStay?

  • Quality of Support: 10.0/10 (Category avg: 9.2/10)
  • Ease of Use: 10.0/10 (Category avg: 9.2/10)

Who Is the Company Behind KoruStay?

  • Seller: KoruStay
  • Year Founded: 2025
  • HQ Location: Auckland, NZ
  • LinkedIn® Page: www.linkedin.com
    2 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of KoruStay?

Oaky

Oaky is a hyper-personalized hotel upselling software that helps hotels boost their revenue through segmentation, personalization and dynamic pricing while automating the upselling process across all the stages of the guest journey. In 2025, Oaky was acquired by Plusgrade, a global leader in ancillary revenue solutions. Together, they help hotels around the world drive more revenue and deliver elevated guest experiences.

Average Rating: 4.5/5.0

Total Reviews: 1

How Do G2 Users Rate Oaky?

  • Quality of Support: 10.0/10 (Category avg: 9.2/10)
  • Ease of Use: 10.0/10 (Category avg: 9.2/10)

Who Is the Company Behind Oaky?

  • Seller: oaky
  • Year Founded: 2013
  • HQ Location: Amsterdam, North Holland, Netherlands
  • LinkedIn® Page: www.linkedin.com
    43 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Medium

What Are Recent G2 Reviews of Oaky?

What Are G2 Users Discussing About Oaky?

Prefme

An innovative contactless hospitality app, Prefme allows guests to specify Eat & Stay preferences to access personalized services. The Prefme Partner platform helps hotels to enable contactless and safe experiences, simplify operations, increase revenues and reduce costs. The Prefme technology enables hyper-personalization in the hospitality sector. Travelers around the world can specify their in-depth Eat & Stay preferences on the Prefme app and the Partner Hotels can easily deliver a completely safe, seamless and a hyper-personalized experience to their guests. The Prefme platform ensures a digital contactless hotel experience for the full cycle of the guest journey, from pre check-in to post checkout. No longer guests are required to download multiple hotel apps. Just the Prefme app simplifies travel across the globe and makes it easy to organize stays at any Partner hotel. Key Features – • Stay preferences to personalize in-room amenities and ambience • Eat preferences to customize meals consumed in the hotel • Multilingual Chat to connect with hotel staff anytime, anywhere • Easy contactless pre check-in and checkout to avoid reception queues • Food QR Scanning to avoid allergies and view ingredients list • Loyalty Cards wallet to save cards and redeem offers on-the-go • Pre-booking of Partner hotel services for a relaxed experience • Hygienic in-room dining via digital menu and in-app ordering

Average Rating: 5.0/5.0

Total Reviews: 1

Who Is the Company Behind Prefme?

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of Prefme?

What Are G2 Users Discussing About Prefme?

Roomanos Suite

Roomanos Suite is a hotel staff application for managing guest messages, room-service orders, and operational requests through a single mobile dashboard. Guests engage via in-room QR codes — no app download, no login — while staff see the full picture at a glance. Key capabilities: - Instant notifications and audio alerts: Phone alerts arrive within seconds of a guest message or order. Urgent items trigger three beeps; messages a single beep — distinguishable even when the app is closed. - Smart message classification: Guest messages are auto-categorized as Request, Complaint, Suggestion, Praise, or Other, and time-grouped (today, yesterday, this week, archive). - Status tracking: Every message moves through New → Picking Up → In Progress → Done with a single tap. Shift handovers stay clean. - Live feed: Real-time orders, guest requests, and room-service status in one screen. - Food order tracking: Orders from partnered restaurants arrive with timestamp and room number; monthly summaries show order volume and revenue per restaurant. - Room-based view: Each room gets a card with today's activity at the top and historical records below. - Review-link analytics: Track how often guests scan to leave a Google/Tripadvisor/Booking review via the room QR (30-day rolling window). - Secure staff access: Per-hotel credentials with one-tap revocation when staff leaves; guest data stays restricted to authorized roles. Integrates with Roomanos Kitchen for in-house restaurant order operations. Part of the Roomanos ecosystem for hospitality operations.

Average Rating: 5.0/5.0

Total Reviews: 1

How Do G2 Users Rate Roomanos Suite?

  • Quality of Support: 10.0/10 (Category avg: 9.2/10)
  • Ease of Use: 10.0/10 (Category avg: 9.2/10)

Who Is the Company Behind Roomanos Suite?

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of Roomanos Suite?

RoomAssistant

RoomAssistant is a mobile application for hotel guests that allows them to have all hotel services in their smartphone or tablet.

Average Rating: 4.5/5.0

Total Reviews: 1

How Do G2 Users Rate RoomAssistant?

  • Quality of Support: 10.0/10 (Category avg: 9.2/10)
  • Ease of Use: 10.0/10 (Category avg: 9.2/10)

Who Is the Company Behind RoomAssistant?

Who Uses This Product?

  • Company Size: 100% Large

What Are Recent G2 Reviews of RoomAssistant?

What Are G2 Users Discussing About RoomAssistant?

Neya Kumaresan
NK
Researched and written by Neya Kumaresan
Updated October 9, 2026