--- title: Kipsu Reviews meta_title: 'Kipsu Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Kipsu works for a business like yours. aggregate_rating: rating_value: 2.5 review_count: 3 scale: '5' date_modified: '2026-09-28' parent_category: name: Hotel url: https://www.g2.com/categories/hotel --- # Kipsu Reviews **Vendor:** Kipsu **Category:** [Guest Messaging Software](https://www.g2.com/categories/guest-messaging) **Average Rating:** 2.5/5.0 **Total Reviews:** 3 ## About Kipsu Kipsu supports leading hoteliers with international portfolios of 5,000+ properties, all the way down to single properties managed by private property owners, and everything in between and is the industry leader and pioneer in Real-Time Engagement. ## Kipsu Reviews ### 1. Effortless Team-to-Guest Communication **Rating:** 5.0/5.0 stars **Reviewed by:** May K. | PBX Operator, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** December 21, 2025 **What do you like best about Kipsu?** It allows my team to easily communicate with our guests. **What do you dislike about Kipsu?** I wish it was a little more interactive for guests, allowing them to choose from options such as delivery. **What problems is Kipsu solving and how is that benefiting you?** Communicating with guests has been made super simple due to KIPSU. It is extremely easy to navigate as well. ### 2. Direct communication with the client **Rating:** 4.0/5.0 stars **Reviewed by:** Emilio R. | Director area de desarrollo y programación, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** October 03, 2019 **What do you like best about Kipsu?** It is a fantastic solution for hoteliers to have direct communication with their customers, very simple to use and a good price. Communication can be for different options **What do you dislike about Kipsu?** The messages remain too long stored, this can have a negative impact on the performance and server costs **Recommendations to others considering Kipsu:** very simple software to integrate into your business **What problems is Kipsu solving and how is that benefiting you?** It is the best option to have a direct and real contact with customers. ### 3. I answer the questions asked. **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** January 04, 2019 **What do you like best about Kipsu?** They give you the option to make quick replies. It makes answering frequently asked questions as fast as possible. That helps the companies scores stay at their best. **What do you dislike about Kipsu?** Alerts don't always work, which leads to the companies scores to drop. They make you reply to the guest after the automated responses, otherwise your score drops. They need to work on their time clock "rules." **What problems is Kipsu solving and how is that benefiting you?** It allows guest to text in questions about the business. It also allows you to set up a web chat. Benefits the guest. ## Kipsu Discussions - [What is Kipsu used for?](https://www.g2.com/discussions/what-is-kipsu-used-for) - [View Kipsu pricing details and edition comparison](https://www.g2.com/products/kipsu/reviews?section=pricing&secure%5Bexpires_at%5D=2026-09-30+02%3A31%3A00+-0500&secure%5Bsession_id%5D=d6d9b5aa-f387-45a0-9990-e4daff47edc9&secure%5Btoken%5D=dc0168e8b2e7cf40e7efdc746829cf984736fdbb7e1f345687aa12fb265450cb&format=llm_user) ## Kipsu Features **Agentic AI - Guest Messaging ** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Kipsu Alternatives - [Trumpia](https://www.g2.com/products/trumpia/reviews) - 4.4/5.0 (55 reviews) - [Medallia Concierge](https://www.g2.com/products/medallia-concierge/reviews) - 4.6/5.0 (14 reviews) - [Canary Technologies](https://www.g2.com/products/canary-technologies/reviews) - 4.8/5.0 (23 reviews)