Best Customer Service Automation Software - Page 4

How Many Customer Service Automation Software Products Does G2 Track?

Total Products under this Category: 359

Category Stats (Nov 2026)

  • Average Rating: 4.61/5 (↓0.01 vs Oct 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: AskSpot (+0.4%) - Among all products in this category, AskSpot recorded the largest rating increase compared to last month

Last updated: November 02, 2026

How Does G2 Rank Customer Service Automation Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 51,500+ Authentic Reviews
  • 359+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Customer Service Automation Software

G2 Grid® for Customer Service Automation Software plotting products by satisfaction and market presence

Highlighted products: Salesforce Service Cloud, Zendesk for Customer Service, Fin, ServiceNow Customer Service Management, Jotform AI Agents, Genesys Cloud CX, Tidio, and Google Contact Center AI.

Underlying data: [Grid® JSON](https://www.g2.com/categories/customer-service-automation/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=fin&focus%5B%5D=servicenow-customer-service-management&focus%5B%5D=jotform-ai-agents&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=tidio&focus%5B%5D=google-google-contact-center-ai)

Assembled WFM

Assembled is an all-in-one support platform designed to enhance customer service operations by integrating AI agents with intelligent workforce management. This solution aims to help companies deliver exceptional support experiences while efficiently managing their resources. By leveraging advanced technology, Assembled enables organizations to streamline their support processes, ensuring that both AI and human agents work in harmony to meet customer needs. The platform primarily targets customer support teams across various industries that seek to improve their operational efficiency and service quality. Assembled is particularly beneficial for businesses that handle high volumes of customer interactions and require precise forecasting and staffing solutions. With its capabilities, teams can automate a significant portion of customer interactions, allowing human agents to focus on more complex inquiries, thereby enhancing overall productivity and customer satisfaction. Key features of Assembled include fast and intuitive scheduling, which allows teams to create customized work schedules that adapt to fluctuating demand. This flexibility is crucial for organizations that experience varying levels of customer inquiries throughout the day or week. Additionally, the platform offers human-in-the-loop AI-powered automation, which ensures that AI agents can seamlessly collaborate with human staff, providing a balanced approach to customer support. This unique feature helps to maintain a personal touch in customer interactions while benefiting from the efficiency of automation. Another standout aspect of Assembled is its powerful forecasting capabilities, which boast over 90% accuracy. This feature enables teams to predict customer demand accurately, allowing for optimal staffing decisions that align with anticipated workload. Furthermore, the platform provides meaningful cross-team visibility, ensuring that all stakeholders have access to relevant information and insights, fostering collaboration and informed decision-making. Assembled also excels in reporting, offering centralized and robust analytics that deliver actionable insights. This comprehensive reporting functionality empowers teams to track performance metrics, identify trends, and make data-driven adjustments to their support strategies. By utilizing Assembled, organizations can scale their support operations intelligently, balancing the strengths of AI with the irreplaceable value of human interaction, ultimately leading to enhanced customer experiences and operational success.

Average Rating: 4.6/5.0

Total Reviews: 184

How Do G2 Users Rate Assembled WFM?

  • Language: 7.7/10 (Category avg: 8.7/10)
  • Ticket Resolution: 8.1/10 (Category avg: 8.7/10)
  • Ease of Use: 9.0/10 (Category avg: 9.1/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 10/10 (Category avg: 10/10)

Who Is the Company Behind Assembled WFM?

  • Seller: Assembled
  • Company Website:
  • Year Founded: 2018
  • HQ Location: San Francisco, California
  • LinkedIn® Page: www.linkedin.com
    130 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Financial Services, Information Technology and Services
  • Company Size: 63% Medium, 21% Small

What Do G2 Reviewers Say About Assembled WFM?

AI-generated summary from verified user reviews

Pros
  • Users find Assembled WFM to have an approachable interface, making it easy for anyone to use effectively.
  • Users value the ease of scheduling with Assembled WFM, praising its user-friendly interface and real-time updates.
  • Users highly value the easy scheduling and real-time tracking capabilities of Assembled WFM, enhancing operational efficiency.
  • Users find Assembled WFM to be intuitive, allowing quick understanding and usage for all skill levels in workforce management.
  • Users highlight the efficiency of Assembled WFM, enjoying seamless scheduling and insightful forecasting tools for optimal management.
Cons
  • Users face scheduling issues with Assembled WFM, complicating score calculations and overall user-friendliness.
  • Users note the missing features, like custom reporting and shift swap, complicating schedule management and real-time views.
  • Users are frustrated by limited features, such as a lack of mobile app and custom reporting capabilities.
  • Users face challenges with poor reporting, including limited flexibility, data freshness issues, and export limitations.
  • Users experience slow loading times with Assembled WFM, hindering efficiency and task completion during busy schedules.

What Are Recent G2 Reviews of Assembled WFM?

What Are G2 Users Discussing About Assembled WFM?

Hiver in Gmail

Hiver in Gmail transforms Gmail into a powerful agentic helpdesk. Teams can manage shared inboxes, collaborate on conversations, automate workflows, and use AI to handle requests more efficiently, all without leaving the comfort and familiarity of their Gmail inbox. Hiver also offers Hiver Omni, an omnichannel customer service platform that brings email, chat, voice, Slack, SMS, and social into one queue. Unlike Hiver in Gmail, which works inside Gmail, Hiver Omni is a standalone platform with its own interface. Key features of Hiver in Gmail: - Shared Inbox Management: Shared inboxes like support@, info@, or help@ can be managed directly inside Gmail. Every incoming email can be assigned to a specific person, and teammates can collaborate through internal notes without a single forward or CC. - Cross-team collaboration: Resolve complex requests without losing context between teams. Hiver keeps conversation history, private notes, handoffs, and Slack discussions connected to the customer thread, so everyone involved works from the same picture. - Ticketing: Give every request clear ownership and structure, with status, priority, custom fields, queues, SLAs, and a complete history of every action. Teams can configure ticket fields and define SLAs in natural language, while built-in audit trails keep work accountable and reporting-ready. -AI Agents: AI Agents take customer requests from intent to resolution. They understand what the customer needs, gather relevant context, follow your team’s procedures, take actions across connected systems, and respond. They resolve requests autonomously and bring in your team when human judgment is needed. - AI Copilot: When a request needs a person, Copilot does the groundwork. It finds similar issues, gathers context, drafts replies in your team’s tone, recommends next steps, and takes directed actions, such as updating Salesforce or retrieving information from Confluence. Your team stays in control, reviewing and approving what goes out. - Self-updating help center: Turn every resolution into knowledge that compounds. Hiver AI turns resolved conversations into help center articles and flags existing content when it becomes outdated or conflicts with how your team actually resolves issues. - Integrations & Workflows: Connect the tools your team already uses and automate the work between them. Workflows route, assign, tag, triage, and escalate requests using conditions and data from your apps. Teams can build workflows, define triage rules, and trigger actions across connected systems using natural language. - Analytics: Reporting covers volume, response and resolution times, SLA attainment, and satisfaction, broken out by channel, team, and individual. It also tracks quality and customer health, and surfaces trends across conversations. Your team can query the data in natural language, inside Hiver or through MCP. - Customer Intelligence: Build a living understanding of every customer account. Hiver brings together conversations, CRM data, product usage, and calls to continuously assess health, sentiment, and churn risk. Ask AI answers deeper questions about each account, while AI Agents and your team use that intelligence to make every interaction more informed, relevant, and personal. Support teams at 10,000+ organizations, including the likes of Bynder, Epic Games, and Flexport, trust Hiver to run their support function. Part of what drives that trust is knowing Hiver in Gmail comes with 24x7 product support led by humans, on all its plans, regardless of what tier you’re on.

Average Rating: 4.6/5.0

Total Reviews: 1,267

How Do G2 Users Rate Hiver in Gmail?

  • Language: 7.5/10 (Category avg: 8.7/10)
  • Ticket Resolution: 6.7/10 (Category avg: 8.7/10)
  • Ease of Use: 9.1/10 (Category avg: 9.1/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 10/10 (Category avg: 10/10)

Who Is the Company Behind Hiver in Gmail?

  • Seller: Hiver
  • Company Website:
  • Year Founded: 2011
  • HQ Location: San Jose, CA
  • LinkedIn® Page: www.linkedin.com
    276 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Owner
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 66% Small, 27% Medium

What Do G2 Reviewers Say About Hiver in Gmail?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Hiver in Gmail, facilitating efficient communication and task assignments.
  • Users love the seamless team collaboration Hiver provides, enhancing organization and communication for remote teams.
  • Users find Hiver's email management system invaluable for effectively overseeing communication in remote teams.
  • Users praise Hiver for its streamlined communication, facilitating efficient collaboration within Gmail for their teams.
  • Users highlight the seamless collaboration capabilities of Hiver, enhancing team communication and productivity in Gmail.
Cons
  • Users experience email issues with Hiver in Gmail, including glitches, long loading times, and challenges in data retrieval.
  • Users feel there are missing features in Hiver, expressing a desire for enhancements and better email management tools.
  • Users express frustration with limited features in Hiver, impacting efficiency, especially for organizations with varied work schedules.
  • Users experience occasional slow loading times with Hiver in Gmail, which can affect their efficiency during tasks.
  • Users often face bug issues with Hiver, experiencing slowdowns and frequent disconnects that hinder efficiency.

What Are Recent G2 Reviews of Hiver in Gmail?

Webex Contact Center

Webex Contact Center is a cloud-based contact center platform that enables businesses to connect customer experiences across all of the ways customers want to engage - proactive messaging, self-service, and human-assisted engagement. With broad channel support, Webex Contact Center allows customers to communicate in their individual channel of choice - whether that is voice, text, email, social messaging, or more, and ensures that agents have context and intelligence across the entire customer journey.

Average Rating: 4.4/5.0

Total Reviews: 158

How Do G2 Users Rate Webex Contact Center?

  • Language: 8.8/10 (Category avg: 8.7/10)
  • Ticket Resolution: 8.3/10 (Category avg: 8.7/10)
  • Ease of Use: 9.0/10 (Category avg: 9.1/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 10/10 (Category avg: 10/10)

Who Is the Company Behind Webex Contact Center?

  • Seller: Cisco
  • Company Website:
  • Year Founded: 1984
  • HQ Location: San Jose, CA
  • LinkedIn® Page: www.linkedin.com
    95,294 employees on LinkedIn®
  • Ownership: NASDAQ:CSCO

Who Uses This Product?

  • Top Industries: Information Technology and Services, Consumer Services
  • Company Size: 43% Medium, 35% Large

What Do G2 Reviewers Say About Webex Contact Center?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the comprehensive omni-channel support of Webex Contact Center, enabling seamless customer interactions across various platforms.
  • Users appreciate the ease of use of Webex Contact Center, benefiting from its intuitive interface and seamless administration.
  • Users appreciate the excellent call quality and intuitive interface of Webex Contact Center, enhancing their overall experience.
  • Users highlight the efficiency of Webex Contact Center, appreciating its seamless integration and ease of management.
  • Users appreciate the seamless omni-channel integration of Webex Contact Center for effective customer interaction across various platforms.
Cons
  • Users often face integration issues with Webex Contact Center, leading to frustration and inefficiencies in workflow.
  • Users find the limited customization options in Webex Contact Center hinder adaptability and meeting specific business needs.
  • Users experience poor customer support with Webex Contact Center, facing delays and inconvenient follow-ups for issue resolution.
  • Users experience slow loading during high call volumes, affecting workflow and causing frustrations with the system's responsiveness.
  • Users find the complex features of Webex Contact Center can hinder intuitive use and affect agent efficiency.

What Are Recent G2 Reviews of Webex Contact Center?

What Are G2 Users Discussing About Webex Contact Center?

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Siena AI

Siena is the leading omnichannel Empathic AI Agent to automate CX with zero human supervision. By seamlessly integrating with your help desk and learning from your existing knowledge sources and processes, Siena delivers AI-powered human-like support in your brand's authentic voice across all communication channels at scale. Trusted by innovative brands like HexClad, Thrive Causemetics and EightSleep, Siena transforms customer experience into a competitive advantage. Whether it’s handling high-volume inquiries or integrating seamlessly with your tech stack, Siena empowers teams to focus on what matters most: building lasting customer relationships.

Average Rating: 4.8/5.0

Total Reviews: 28

How Do G2 Users Rate Siena AI?

  • Language: 9.3/10 (Category avg: 8.7/10)
  • Ticket Resolution: 8.1/10 (Category avg: 8.7/10)
  • Ease of Use: 8.8/10 (Category avg: 9.1/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 6.7/10 (Category avg: 10/10)

Who Is the Company Behind Siena AI?

Who Uses This Product?

  • Top Industries: Consumer Goods, Retail
  • Company Size: 71% Small, 29% Medium

What Do G2 Reviewers Say About Siena AI?

AI-generated summary from verified user reviews

Pros
  • Users love Siena AI's automation capabilities, which enhance customer support while reducing operational hours effectively.
  • Users value the efficiency of Siena AI, streamlining automations and allowing agents to focus on important inquiries.
  • Users praise Siena AI for its customizability and responsive support, enhancing their automation experience significantly.
  • Users appreciate the improved customer interactions with Siena AI, noting decreased BPO hours and better ticket handling.
  • Users praise the exceptional customer support from Siena, blending empathy with efficiency in handling diverse inquiries.
Cons
  • Users face usability issues with Siena AI, including confusion from irrelevant responses and repetitive suggestions.
  • Users experience routing issues with Siena AI, leading to unresolved tickets and confusion during live interactions.
  • Users experience poor service with unresponsive ticket handling, leaving questions unresolved and customers feeling neglected.
  • Users find that there's a steep learning curve with Siena AI, but support helps them adapt over time.
  • Users report inconsistent AI performance in Siena AI, but the team is responsive in addressing these concerns.

What Are Recent G2 Reviews of Siena AI?

Flip

Flip is the leading conversational AI customer service platform built for retail, ecommerce, healthcare, and transportation. While most platforms are built wide and generic, Flip is built deep, with industry-specific automations that help companies resolve more customer requests without adding headcount. Trusted by Under Armour, Tory Burch, Experity, and 13cabs, Flip’s agent goes live quickly with automated intents and dedicated support to personalize workflows for each business. What Flip Does - Automates customer conversations on phone and chat channels, and the workflows behind them. Handles routine requests with AI while routing complex issues to human agents, giving your CX team time to focus on complex, high-value conversations. - Integrates with 100+ platforms, including Shopify, Salesforce, HubSpot, and Zendesk. What Clients Get - Automate more, faster: Resolve more customer requests without adding headcount. Time to invest in their CX team: AI handles routine interactions so agents can focus on complex, high-value conversations. - Launch quickly: Dedicated teams personalize workflows, policies, and brand voice to get you live faster. - Built for your industry: Purpose-built automations for retail, healthcare, and transportation industries for the most impactful performance outcomes. Proof & Recognition - 300M+ real customer interactions used to train Flip across 250+ deployments. - Recognized by Customer Management Practice (CMP), Retail Exchange, and more

Average Rating: 4.7/5.0

Total Reviews: 18

How Do G2 Users Rate Flip?

  • Language: 10.0/10 (Category avg: 8.7/10)
  • Ticket Resolution: 10.0/10 (Category avg: 8.7/10)
  • Ease of Use: 9.3/10 (Category avg: 9.1/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 7.8/10 (Category avg: 10/10)

Who Is the Company Behind Flip?

  • Seller: Flip
  • Company Website:
  • Year Founded: 2015
  • HQ Location: New York, New York
  • LinkedIn® Page: www.linkedin.com
    78 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Retail
  • Company Size: 56% Medium, 44% Small

What Are Recent G2 Reviews of Flip?

Esker

Esker’s Agentic AI-powered solutions are designed to improve organizational efficiency through intelligent automation and process orchestration across the Source-to-Pay and Order-to-Cash cycles. Our tools help automate outdated manual procurement and financial processes, enabling businesses to achieve sustainable growth and long-term success. By leveraging advanced artificial intelligence, Esker provides organizations with the capabilities needed to optimize their operations and improve overall performance. The Source-to-Pay suite is designed for financial, procurement, and accounts payable teams looking to enhance supplier relationships and ensure alignment with financial objectives. This solution simplifies the payment process by automating routine tasks, allowing teams to focus on strategic decision-making. It facilitates better communication with suppliers, ensuring that organizations can negotiate favorable terms and maintain strong partnerships. The integration of AI allows for data-driven insights, helping businesses make informed choices that align with their financial goals. On the Order-to-Cash side, Esker focuses on improving customer interactions and accelerating cash collection. This solution is designed for organizations aiming to enhance their customer service while also ensuring timely payments. By automating invoicing and payment processes, Esker reduces the time spent on administrative tasks, allowing finance teams to concentrate on building resilient customer relationships. The AI-driven execution helps identify potential issues in the customer service and accounts receivable processes early, enabling proactive measures to enhance customer satisfaction and financial performance. Esker's Order-to-Cash tools help finance leaders, accounts receivables teams, and customer service representatives do better work and make smarter decisions. Esker combines AI-driven execution with full, end-to-end process orchestration. This integration not only delivers measurable efficiency but also enhances the financial performance of organizations. Esker enables finance leaders to respond swiftly to changing market conditions and operational challenges. The scalability of Esker’s solutions ensures that as organizations grow, their procurement and financial processes can adapt seamlessly, driving ongoing value and supporting strategic objectives to empower the Office of the CFO. Esker’s solution suite offers a comprehensive approach to financial management, equipping organizations with the tools necessary to thrive in a competitive landscape. Through intelligent automation and orchestration, businesses can achieve improved efficiency, stronger supplier and customer relationships, and enhanced financial outcomes.

Average Rating: 4.4/5.0

Total Reviews: 61

How Do G2 Users Rate Esker?

  • Ease of Use: 8.7/10 (Category avg: 9.1/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 10/10 (Category avg: 10/10)

Who Is the Company Behind Esker?

  • Seller: Esker
  • Company Website:
  • Year Founded: 1985
  • HQ Location: Middleton WI
  • LinkedIn® Page: www.linkedin.com
    928 employees on LinkedIn®
  • Ownership: Private

Who Uses This Product?

  • Top Industries: Manufacturing, Accounting
  • Company Size: 43% Large, 39% Medium

What Do G2 Reviewers Say About Esker?

AI-generated summary from verified user reviews

Pros
  • Users value the excellent customer support from Esker, which greatly enhances their experience and problem resolution.
  • Users find Esker to be easy to use and appreciate its convenient cloud-based access and excellent support.
  • Users value the access flexibility of Esker, appreciating its availability anytime and anywhere with strong data privacy.
  • Users appreciate the accessibility of Esker, allowing seamless access anytime and anywhere with excellent data privacy.
  • Users value the automation capabilities of Esker, praising its ease of implementation and excellent customer support.
Cons
  • Users experience approval delays due to excessive back and forth on the payment processing page, hindering efficiency.
  • Users find the approval process cumbersome, facing excessive back and forth and limited processing capabilities.
  • Users face complex workflows with Esker, experiencing issues with excessive information and slow processing due to back and forth.
  • Users experience inadequate notifications, leading to confusion and delays in the payment processing workflow.
  • Users find the lack of payment options frustrating, leading to an inefficient and convoluted processing experience.

What Are Recent G2 Reviews of Esker?

What Are G2 Users Discussing About Esker?

Plivo

Plivo is a voice-first AI agent platform designed to streamline multi-channel customer engagement through various communication methods, including phone calls, chat, WhatsApp, SMS, email, and Slack. This innovative solution caters to consumer-facing businesses that aim to enhance their customer interactions by utilizing conversational AI agents. These agents are capable of initiating, answering, assisting, and completing customer conversations, delivering interactions that mimic human-like, natural-sounding dialogue across both voice and messaging channels. The platform is particularly beneficial for businesses looking for efficient customer communications without the need for extensive technical expertise. With Vibe, Plivo’s no-code AI agent builder, users can create and deploy custom voice agents simply by providing straightforward instructions in English. This user-friendly approach eliminates the need for programming skills, making it accessible to a wider range of users, from small businesses to large enterprises. The combination of built-in enterprise-grade telephony, deep partnerships with leading Text-to-Speech (TTS), Speech-to-Text (STT), and Large Language Model (LLM) providers allow companies to design production-ready low-latency (<500ms) voice AI agents at scale, with minimal operational overhead. The seamless integration with popular CRM and support tools further enhances its utility, allowing organisations to leverage existing systems and workflows. This capability is particularly valuable for companies seeking to maintain consistent customer experiences across multiple channels while ensuring that their AI agents can handle a variety of customer inquiries effectively. Plivo’s platform stands out for its vertically integrated Voice AI stack that unifies built-in telephony, speech recognition, synthesis, and reasoning layers in one low-latency system. This integration eliminates the complexity of stitching together multiple vendors, giving enterprises real-time responsiveness, carrier-grade reliability, and full control over voice quality. Combined with Plivo’s no-code Vibe builder and proven CPaaS infrastructure, businesses can move from prototype to production voice agent in minutes, not months. In addition to its AI agent capabilities, Plivo offers an enterprise-grade Communications Platform as a Service (CPaaS) suite. This suite includes essential tools such as SMS API, Voice API, WhatsApp API, Verify API, Number Masking, and SIP Trunking. These features provide enterprises with programmatic control over their voice and messaging infrastructure, enabling them to tailor communication strategies to their specific needs. By combining advanced AI technology with robust communication tools, Plivo equips businesses with the resources necessary to enhance customer engagement and drive operational efficiency.

Average Rating: 4.5/5.0

Total Reviews: 742

How Do G2 Users Rate Plivo?

  • Ease of Use: 9.0/10 (Category avg: 9.1/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 10/10 (Category avg: 10/10)

Who Is the Company Behind Plivo?

  • Seller: Plivo
  • Year Founded: 2011
  • HQ Location: Austin, TX
  • LinkedIn® Page: www.linkedin.com
    196 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Software Engineer
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 78% Small, 17% Medium

What Do G2 Reviewers Say About Plivo?

AI-generated summary from verified user reviews

Pros
  • Users enjoy the ease of use of Plivo, which simplifies building powerful communication solutions effectively.
  • Users value Plivo's amazing customer support, noting their courteous follow-up and effective assistance when debugging issues.
  • Users appreciate the easy integration and robust features of Plivo, enhancing communication and campaign management.
  • Users commend Plivo for its competitive pricing, offering exceptional value for comprehensive communication solutions.
  • Users value the API quality of Plivo, appreciating its seamless integration for diverse communication solutions.
Cons
  • Users express concerns over poor customer support, highlighting slow response times and unhelpful ticket-based assistance.
  • Users find Plivo's pricing to be expensive, particularly for Voice APIs and SMS services in some regions.
  • Users find Plivo has limited features and require additional costs for advanced functionalities and better service.
  • Users experience messaging issues due to slow support response times and complications with SMS delivery to clients.
  • Users find the user interface not intuitive, hindering ease of use for those without coding experience.

What Are Recent G2 Reviews of Plivo?

What Are G2 Users Discussing About Plivo?

LivePerson

LivePerson is the enterprise leader in digital customer conversations. Our digital customer conversation platform is trusted by the world’s biggest brands to accelerate their contact center transformation, orchestrate conversations across all channels, departments and systems, supercharge agent productivity, and deliver more personalized, AI-empowered customer experiences. Our platform is built for large, highly-regulated, consumer-facing enterprises. Hundreds of the world’s leading brands — including HSBC, Burberry, Chipotle, and Virgin Media — use our Conversational Cloud® platform to engage with millions of consumers safely and responsibly. We power a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of generative AI and large language models(LLM) for better business outcomes. With LivePerson’s solutions, you can understand what customers want, connect to the right channels, assist your agents, and embrace AI-powered automation — all in service of your business and customers. Here are some of the business outcomes brands are seeing with LivePerson: - 2x uptick in employee efficiency - 10X conversions vs. traditional digital - 20% boost in customer satisfaction - 90% automation containment rates - 50% decrease in agent attrition rates With LivePerson, you have the world’s largest dataset at your fingertips. The Conversational Cloud platform powers nearly 1 billion conversational interactions each month, making our AI more accurate than any competitor and used by every major industry across the world. We help you turn your customers’ words into actionable data — and dollar signs for your business.

Average Rating: 4.3/5.0

Total Reviews: 185

How Do G2 Users Rate LivePerson?

  • Language: 8.8/10 (Category avg: 8.7/10)
  • Ticket Resolution: 9.2/10 (Category avg: 8.7/10)
  • Ease of Use: 8.4/10 (Category avg: 9.1/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 10/10 (Category avg: 10/10)

Who Is the Company Behind LivePerson?

  • Seller: LivePerson
  • Company Website:
  • Year Founded: 1995
  • HQ Location: New York, NY
  • LinkedIn® Page: www.linkedin.com
    1,181 employees on LinkedIn®
  • Ownership: NASDAQ: LPSN

Who Uses This Product?

  • Top Industries: Internet, Retail
  • Company Size: 44% Medium, 33% Large

What Do G2 Reviewers Say About LivePerson?

AI-generated summary from verified user reviews

Pros
  • Users value the intelligent AI responses of LivePerson, enhancing personalized and engaging customer interactions across various channels.
  • Users value the ease of use of LivePerson, enabling seamless, personalized interactions across multiple communication channels.
  • Users appreciate the intelligent and personalized responses of LivePerson, enhancing engagement across multiple digital channels.
  • Users appreciate the intelligent AI responses of LivePerson, enhancing personalized interactions and valuable insights across channels.
  • Users value the efficiency of LivePerson, benefiting from swift customer engagement and effective communication across channels.
Cons
  • Users often find the learning curve steep, making onboarding challenging for new developers or teams.
  • Users find the complexity of setup for LivePerson daunting, particularly novice users struggling with functionality and performance.
  • Users face a steep learning curve with LivePerson, making initial setup and optimization challenging and time-consuming.
  • Users find LivePerson to be very expensive, with high implementation costs and demands on resources for setup.
  • Users find the missing features, such as email integration and improved reporting, hinder the overall experience with LivePerson.

What Are Recent G2 Reviews of LivePerson?

eesel AI

An agent, copilot, or chat bot that can be integrated into many platforms to provide easy and instant answers to any questions. Trusted by over 2000 companies big and small. With a 1-click set up, train eesel on your help center, Google Docs, Confluence, Notion, Sharepoint, and any other app. Let eesel automatically jump in and answer questions in your Slack or Microsoft Teams. No more awkward DMs or clunky doc search. Automatically draft responses for your support team - or even fully take care of Tier 1 tickets. It seamlessly integrates with Intercom, Zendesk or any other help desk. Share eesel with a link, or embed it on your website so customers can chat with it directly. You have full control over branding and appearance.

Average Rating: 4.6/5.0

Total Reviews: 20

How Do G2 Users Rate eesel AI?

  • Ease of Use: 9.4/10 (Category avg: 9.1/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 2.1/10 (Category avg: 10/10)

Who Is the Company Behind eesel AI?

Who Uses This Product?

  • Company Size: 95% Small

What Do G2 Reviewers Say About eesel AI?

AI-generated summary from verified user reviews

Pros
  • Users find eesel AI to be intuitive and easy to use, with minimal learning curve and efficient document organization.
  • Users value the easy integrations with tools like Freshdesk and Shopify, enhancing company procedures and support efficiency.
  • Users highlight the intuitive interface of eesel AI, making it accessible even for beginners with minimal learning needed.
  • Users commend the responsive customer support of eesel AI, enhancing their experience with timely and effective assistance.
  • Users highlight the easy setup of Eesel AI, allowing quick integration and immediate usability for testing its features.
Cons
  • Users find the price to be high, impacting their willingness to adopt eesel AI despite its benefits.
  • Users find the product expensive, which may deter potential buyers seeking more affordable options.
  • Users note the need for limited language support, expressing a desire for better localization options like German.
  • Users report poor customer support, noting delays of several business days in receiving answers to their inquiries.
  • Users face usage limitations with eesel AI, requiring frequent toggling between applications to manage their workflow.

What Are Recent G2 Reviews of eesel AI?

Verint CX Automation

Verint CX Automation Platform lets organizations add Workforce Engagement, AI Agents & Agent Assist, and CX Analytics to their existing stack without rip and replace. All solutions run on a shared data and AI foundation, automating workflows and generating insights that help organizations reduce costs while delivering superior customer experiences in every interaction, on any channel, at any scale. It works with any CCaaS, CRM, telephony, or data lake and deploys in the cloud, on premises, or in hybrid environments. The platform spans three key areas of customer engagement: Workforce Engagement: Optimize the efficiency, compliance, quality, and experience of your hybrid workforce across every touchpoint. AI Agents & Agent Assist: Coordinate the seamless orchestration of humans and AI agents to automate, assist, and resolve interactions across channels. CX Analytics: Turn CX data into insights in minutes to improve CX, lower costs, and increase revenue. Underneath these is a shared platform foundation: Agentic Orchestration to build, manage, and scale a hybrid workforce of human and AI agents, a CX Data Hub that unifies engagement data, and Verint Da Vinci AI for governance, guardrails, and model management. Because it layers onto your existing stack, teams can start small and automate at their own pace. Customers report outcomes across self-service cost, agent and supervisor capacity, churn rate, sales, and NPS. Verint, headquartered in Melville, New York, is the CX Automation Company. Bringing together Verint and Calabrio, it pairs decades of customer engagement expertise with a modern contact center AI platform. The company sells in more than 100 countries, serves roughly 80% of the Fortune 500, and supports about 5 million agents worldwide.

Average Rating: 4.3/5.0

Total Reviews: 47

How Do G2 Users Rate Verint CX Automation?

  • Ease of Use: 8.6/10 (Category avg: 9.1/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 10/10 (Category avg: 10/10)

Who Is the Company Behind Verint CX Automation?

  • Seller: Verint
  • Company Website:
  • Year Founded: 1994
  • HQ Location: Melville, New York
  • LinkedIn® Page: www.linkedin.com
    4,316 employees on LinkedIn®
  • Ownership: Thoma Bravo

Who Uses This Product?

  • Company Size: 49% Large, 37% Medium

What Do G2 Reviewers Say About Verint CX Automation?

AI-generated summary from verified user reviews

Pros
  • Users praise the easy-to-use AI technology of Verint CX Automation, enhancing efficiency with actionable insights and reporting.
  • Users find Verint CX Automation to be user-friendly, simplifying customer experience and reporting for both members and employees.
  • Users value the efficiency of Verint CX Automation, noting seamless implementation and easy access to insights and reporting.
  • Users appreciate the easy-to-use and innovative features of Verint CX Automation, enhancing operations and customer experience.
  • Users appreciate the seamless integrations offered by Verint CX Automation, enhancing functionality and user experience.
Cons
  • Users find the complexity of Verint CX Automation can be cumbersome and challenging to integrate with existing tools.
  • Users often experience integration issues when connecting Verint CX Automation with existing systems, impacting overall effectiveness.
  • Users experience a notable learning curve with Verint CX Automation, which can complicate initial administration efforts.
  • Users note the transcription accuracy issues with Verint CX Automation, which impacts effective communication in their operations.
  • Users face difficult implementation, struggling with high costs and challenges in integrating legacy systems with Verint CX Automation.

What Are Recent G2 Reviews of Verint CX Automation?

Zowie

Zowie is an AI agent platform for enterprise customer service, built for companies where getting customer-facing AI wrong is not an option. The platform handles more than 100 million customer conversations a year for companies in logistics, banking, fintech, healthcare, e-commerce, insurance and debt collection, among others, including InPost, Decathlon, MediaMarkt, Allianz, Payoneer, AirHelp, Booksy and Avon. Its AI agents hold conversations with customers over chat, email, phone and social media using large language models, and carry out the business operation behind each request, from opening a parcel locker through issuing a refund to logging a ticket on a helpline. They follow the business rules each company sets, so the outcome of every operation is predictable. What makes Zowie different - Accuracy where a mistake costs money. Refunds, claims, payments and identity checks end the way the company's policy says, every time, so customers get consistent decisions and the company keeps full control over every outcome. The reason: Zowie's Decision Engine runs these operations separately from the language model. The model understands the customer and writes the reply; the company's rules decide the outcome, and the same case always gets the same result. - Resolution on the phone, not just in chat. Calls are resolved end to end, from identity check to completed operation, without a human, which takes load off the most expensive channel. Zowie's voice agent already answers InPost's customer hotline in Poland, the United Kingdom and France, one of the largest voice AI deployments in Europe. - Value in weeks, not quarters. A regulated insurer went from kickoff to a live agent in front of customers in six weeks. Customer service teams build and change agents themselves in Agent Studio, and Zowie connects to the systems the company already runs, so no replatforming has to come first. - AI that risk and quality teams can sign off. Every decision can be explained after the fact: Traces records the reasoning and data behind it, Supervisor scores every conversation against the company's standards, and Tester checks each change before it reaches customers. Any conversation can be handed to a person with its full context. - An investment that outlasts today's models. Companies can switch language models or voice providers without rebuilding their agents, and run agents built in-house or by other vendors on the same platform, with the same monitoring and audit trail. What the platform includes - Agent Studio: Flows for processes that must run exactly as designed, Playbooks for conversations that need judgment, and Knowledge for answers grounded in the company's own documentation. Customer service teams work visually; developers connect APIs. - Orchestrator: routes every conversation to the right agent and delivers the answer on phone, web and in-app chat, email, WhatsApp, Messenger, Instagram, or Hello, a conversational interface for websites and apps. - Inbox: the helpdesk where human agents pick up the conversations the AI agent hands over. Works with your stack Zowie connects to CRM, order management and payment systems, contact center platforms such as Genesys, Talkdesk and Amazon Connect, and helpdesks such as Zendesk and Salesforce. It runs as cloud SaaS, in a private cloud or on-premise.

Average Rating: 4.7/5.0

Total Reviews: 70

How Do G2 Users Rate Zowie?

  • Language: 8.3/10 (Category avg: 8.7/10)
  • Ticket Resolution: 5.0/10 (Category avg: 8.7/10)
  • Ease of Use: 9.1/10 (Category avg: 9.1/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 10/10 (Category avg: 10/10)

Who Is the Company Behind Zowie?

Who Uses This Product?

  • Top Industries: Retail, Consumer Services
  • Company Size: 48% Small, 40% Medium

What Do G2 Reviewers Say About Zowie?

AI-generated summary from verified user reviews

Pros
  • Users value the efficient automation in Zowie, praising its fast implementation and tailored solutions for e-commerce.
  • Users find Zowie's platform intuitive and easy-to-use, enhancing their efficiency with quick implementation and tailored support.
  • Users value the efficient and fast implementation of Zowie, with a professional team addressing all their needs.
  • Users appreciate Zowie's efficient automation, which simplifies customer inquiries and enhances overall response speed.
  • Users appreciate the messaging automation of Zowie, enhancing support efficiency and improving customer satisfaction significantly.
Cons
  • Users highlight the limited features of Zowie, especially regarding reporting and integration with other tools.
  • Users note the missing features in Zowie, especially in reporting, BI integration, and chatbot management across markets.
  • Users note a limited customization option in Zowie, hindering flexibility for small startups looking for tailored solutions.
  • Users find the UI complexity of Zowie can become messy with more intricate workflows, leading to a less smooth experience.
  • Users report bugs and technical errors, leading to delays in resolution that frustrate the overall experience.

What Are Recent G2 Reviews of Zowie?

What Are G2 Users Discussing About Zowie?

Intelswift

Intelswift is an AI-powered customer support platform designed to reduce support costs and increase customer satisfaction. The platform combines AI agents, an omnichannel helpdesk, live chat, analytics, and workflow automation into a single solution. Intelswift enables teams to automate repetitive customer inquiries, reduce response times, and maintain high service quality across all communication channels. Key features include: • AI Agents & Chatbots that handle frequently asked questions 24/7 using the company’s knowledge base • Swift AI Copilot that assists human agents with real-time response suggestions and contextual insights • Omnichannel Support that centralizes conversations from live chat, email, and messaging platforms in one workspace • Seamless Human Handoff, allowing AI to transfer conversations to live agents when needed • Advanced Analytics & Reporting to track performance metrics such as response time, resolution rate, and customer satisfaction Benefits for businesses: • Faster response times and improved customer satisfaction • Reduced workload for support teams through intelligent automation • No-code setup, making it easy to deploy without technical expertise • Flexible integrations with existing CRM and business tools The platform is built with a no-code setup, making it easy for teams to deploy AI workflows, update knowledge bases, and customize automation without technical expertise. Intelswift also integrates with popular CRM systems and business tools, allowing companies to fit AI-driven support into their existing processes. By automating routine requests, improving agent efficiency, and shortening response times, Intelswift helps SaaS companies, e-commerce businesses, and growing teams scale customer support without increasing headcount. The result is lower operational costs, improved customer satisfaction, and a more efficient support operation.

Average Rating: 4.7/5.0

Total Reviews: 20

How Do G2 Users Rate Intelswift?

  • Language: 10.0/10 (Category avg: 8.7/10)
  • Ticket Resolution: 10.0/10 (Category avg: 8.7/10)
  • Ease of Use: 9.4/10 (Category avg: 9.1/10)

Who Is the Company Behind Intelswift?

Who Uses This Product?

  • Company Size: 35% Small, 20% Medium

What Do G2 Reviewers Say About Intelswift?

AI-generated summary from verified user reviews

Pros
  • Users value the automation features of Intelswift, streamlining tasks and enhancing efficiency across various communication channels.
  • Users praise the ease of use of Intelswift, appreciating the quick setup and seamless automation features.
  • Users value the efficiency of Intelswift, as it streamlines customer support and saves significant time through automation.
  • Users appreciate the all-in-one unified workspace of Intelswift, enhancing efficiency by consolidating communication and automating tasks.
  • Users value the powerful automation features of Intelswift, streamlining tasks and enhancing team efficiency significantly.
Cons
  • Users find the learning curve steep, with initial setup and customization requiring considerable time and effort.
  • Users indicate that search and filtering improvements are needed for a more efficient experience with Intelswift.
  • Users find Intelswift's setup process not intuitive, requiring time and effort for customization and initial configuration.
  • Users find the difficult setup of Intelswift challenging, particularly with AI agents and automation configurations.
  • Users find the limited customization options challenging, as setup and configuration can be time-consuming and complex.

What Are Recent G2 Reviews of Intelswift?

Yoizen Omnichannel CX Platform

Yoizen helps leading companies create conversational, customer-centric digital experiences to grow their business. Our SaaS omnichannel platform and bot building solution, powered by AI enable businesses to automate marketing, sales and customer service on multiple digital channels and messaging apps, such as: WhatsApp, Social Media, Email, Web Chat, Apple and Google Messaging, Google My Business, and more! By using our technology to integrate and automate customer communications, you will: • optimize your agents’ time • reduce operating costs • improve customer experience • increase customer satisfaction • boost productivity • deliver a consistent brand experience Our platform works in Spanish, Portuguese and English. We are a Meta Business Partner and WhatsApp Business Solution Provider. We currently serve clients from multiple industries in Argentina, Colombia, México, Perú, Bolivia, Paraguay, Brazil, Costa Rica, Jamaica, Uruguay and Guatemala. Areas of expertise: • Omnichannel Customer Service Automation • AI Agents to automate business processes. • Conversational Intelligence powered by AI • Customer Experience (CX) • Digital CX Automation. Learn more: https://yoizen.com/

Average Rating: 4.6/5.0

Total Reviews: 28

How Do G2 Users Rate Yoizen Omnichannel CX Platform?

  • Language: 9.0/10 (Category avg: 8.7/10)
  • Ticket Resolution: 8.8/10 (Category avg: 8.7/10)
  • Ease of Use: 8.7/10 (Category avg: 9.1/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 10/10 (Category avg: 10/10)

Who Is the Company Behind Yoizen Omnichannel CX Platform?

  • Seller: YOIZEN
  • Year Founded: 2010
  • HQ Location: Ciudad Autónoma de Buenos Aires (CABA) , Argentina
  • LinkedIn® Page: www.linkedin.com
    74 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Telecommunications
  • Company Size: 57% Large, 29% Medium

What Are Recent G2 Reviews of Yoizen Omnichannel CX Platform?

Trengo

Trengo is an AI-first customer communication platform used by 17,000+ people worldwide. WhatsApp Business API, email, live chat, voice, and social channels connect into one shared inbox where AI agents resolve up to 80% of repetitive conversations automatically, in 70+ languages, 24/7. AI agents handle FAQs, qualify leads, update contact details, and escalate to humans when needed across every channel, without code. Native integrations include HubSpot, Salesforce, Shopify, WooCommerce, Magento, Lightspeed, and Klaviyo. As an official WhatsApp Business Solution Provider and Meta Business Partner, Trengo supports WhatsApp CRM and WhatsApp marketing at scale. Used across eCommerce, hospitality, travel, leisure, and automotive as a leading alternative to Zendesk, Freshdesk, Intercom, Front, Gorgias, Tidio, Respond.io, and WATI.

Average Rating: 4.3/5.0

Total Reviews: 244

How Do G2 Users Rate Trengo?

  • Language: 7.7/10 (Category avg: 8.7/10)
  • Ticket Resolution: 6.7/10 (Category avg: 8.7/10)
  • Ease of Use: 8.6/10 (Category avg: 9.1/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 10/10 (Category avg: 10/10)

Who Is the Company Behind Trengo?

  • Seller: Trengo
  • Year Founded: 2017
  • HQ Location: Utrecht, Utrecht, Netherlands
  • LinkedIn® Page: www.linkedin.com
    102 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Leisure, Travel & Tourism, Apparel & Fashion
  • Company Size: 73% Small, 26% Medium

What Do G2 Reviewers Say About Trengo?

AI-generated summary from verified user reviews

Pros
  • Users love the ease of use of Trengo, appreciating its straightforward implementation and intuitive design.
  • Users find Trengo's helpful customer support and automation features invaluable for managing their workflows efficiently.
  • Users commend Trengo for its exceptional customer support and seamless onboarding experience, enhancing overall satisfaction.
  • Users value the seamless integration of multiple channels in Trengo, enhancing chat management and efficiency significantly.
  • Users appreciate the streamlined communication in Trengo, highlighting its intuitive interface and excellent customer support.
Cons
  • Users feel that the missing features in Trengo hinder their experience and limit functionality in important areas.
  • Users criticize the limited features of Trengo, noting missing functionalities and difficulties in usage and setup.
  • Users face significant messaging issues with Trengo, including slow loading times and limitations on WhatsApp interactions.
  • Users find the chat functionality difficult to use with limitations on WhatsApp and missing features affecting communication.
  • Users report frequent bug issues with Trengo, leading to frustrations and inefficiencies in usage and coordination.

What Are Recent G2 Reviews of Trengo?

What Are G2 Users Discussing About Trengo?

Darwix AI

Darwix AI is a GenAI-powered omnichannel conversational intelligence, agent assist and agent automation platform for global enterprises. What we do: • Conversational Analytics - Get a granular view of all conversations with dashboards that monitor your team's performance and progress in real time. • Agent Assist - Assists in real time and provides intelligent nudges to help agents close deals and improve interactions. • Agent Automation - Deploy voicebots and chat AI agents to autonomously handle low-impact queries and free up your human agents for complex tasks. Trusted by 50+ enterprises across BFSI, Real Estate, Healthcare, and Retail industries to drive measurable improvements in customer satisfaction, operational efficiency, and revenue growth. For more information visit www.darwix.ai

Average Rating: 4.8/5.0

Total Reviews: 11

How Do G2 Users Rate Darwix AI?

  • Ease of Use: 9.2/10 (Category avg: 9.1/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 10.0/10 (Category avg: 10/10)

Who Is the Company Behind Darwix AI?

  • Seller: Darwix AI
  • Year Founded: 2022
  • HQ Location: San Francisco , US
  • LinkedIn® Page: www.linkedin.com
    107 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services
  • Company Size: 73% Medium, 18% Small

What Do G2 Reviewers Say About Darwix AI?

AI-generated summary from verified user reviews

Pros
  • Users value the real-time AI assistance of Darwix AI, enhancing sales strategies with insightful data analysis.
  • Users value the accuracy of Darwix AI, which clarifies top performers' strategies and identifies missed opportunities.
  • Users value the in-depth analytics of Darwix AI, providing critical insights for improving deal conversions.
  • Users value the realtime AI powered assistance of Darwix AI, enhancing sales performance with instant support and insights.
  • Users value the real-time AI assistance of Darwix AI, enhancing sales performance with instant coaching and insights.
Cons
  • Users report accuracy issues with Darwix AI, as complex queries often yield improperly prioritized knowledge responses.
  • Users find that AI inaccuracy affects response prioritization for complex queries, indicating a need for better contextual understanding.
  • Users feel the lack of manual customization limits their specific sales strategies while using Darwix AI.
  • Users find the pricing of Darwix AI to be expensive, especially for smaller teams with tighter budgets.
  • Users find that knowledge responses aren't prioritized correctly for complex queries, indicating a need for improved contextual weighting.

What Are Recent G2 Reviews of Darwix AI?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated October 21, 2026