I like the reliability and stability in communications, the intuitive interface, and the practical call routing. The Webex Contact Center centralizes service and helps our small team manage and distribute calls in an organized manner, track customers through interaction history, and work remotely, anywhere, with the same efficiency and quality. This optimizes team time and conveys quality and trust to our partners, besides allowing us to offer fast and efficient service. Review collected by and hosted on G2.com.

Initially, it was a bit complex to get the whole team accustomed, and we had a considerable learning curve; we needed technical support to understand everything, and our telecommunications operator was essential. The loading of reports is a bit slow because they are very heavy, and I wish they were faster. Integrating the Webex Contact Center with our CRM through the API was also not simple and required many hours from our developer. No-code integrations would be very helpful. Review collected by and hosted on G2.com.