# Siena AI Reviews **Vendor:** Siena Labs **Category:** [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation) **Average Rating:** 4.8/5.0 **Total Reviews:** 28 ## About Siena AI Siena is the leading omnichannel Empathic AI Agent to automate CX with zero human supervision. By seamlessly integrating with your help desk and learning from your existing knowledge sources and processes, Siena delivers AI-powered human-like support in your brand's authentic voice across all communication channels at scale. Trusted by innovative brands like HexClad, Thrive Causemetics and EightSleep, Siena transforms customer experience into a competitive advantage. Whether it’s handling high-volume inquiries or integrating seamlessly with your tech stack, Siena empowers teams to focus on what matters most: building lasting customer relationships. ## Siena AI Pros & Cons **What users like:** - Users appreciate the **user-friendly automation** features of Siena AI, enabling easy customization and effective performance testing. (8 reviews) - Users appreciate the **efficiency** of Siena AI, enabling quick automation and allowing agents to prioritize high-touch interactions. (7 reviews) - Users highlight Siena AI's **customization and support** , making it a standout choice for automating workflows. (5 reviews) - Users appreciate the **increased customer satisfaction** achieved with Siena AI, enhancing interactions and improving ticket handling times. (5 reviews) - Users value the **exceptional customer support** provided by Siena, enhancing efficiency and ensuring tailored assistance for unique issues. (4 reviews) - Ease of Use (4 reviews) - Features (4 reviews) - Collaboration (3 reviews) - Time Saving (3 reviews) - Customization (2 reviews) **What users dislike:** - Users experience **usability issues** with Siena AI, causing confusion and negatively impacting interactions with live agents. (5 reviews) - Users often face **routing issues** with Siena AI, leading to unresolved tickets and confusion during interactions. (3 reviews) - Users report **poor service experience** with Siena AI, highlighting issues with unresolved tickets and delayed human support. (2 reviews) - Users find the **learning curve challenging** , but appreciate the team's support in navigating the Siena platform. (1 reviews) - Users report **limited AI capabilities** with Siena AI, though the team is responsive in addressing inconsistencies. (1 reviews) - Limited Features (1 reviews) - Long Delays (1 reviews) - Messaging Issues (1 reviews) - Technical Issues (1 reviews) ## Siena AI Reviews ### 1. Siena is redefining the AI x CX industry **Rating:** 5.0/5.0 stars **Reviewed by:** Katie M. | Customer Experience Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2024 **What do you like best about Siena AI?** Siena AI is seriously amazing! They’re not just leading the AI industry—they’re completely redefining it. Every interaction feels like you’re their top priority, and they’re so focused on solving real problems in ways that actually matter. They bring together creativity, care, and incredible ideas in such an effortless way. Honestly, working with them is hands down the best decision you’ll make in the AI world! SO grateful for these amazing people and this incredible company. We started using them when they were brand new, and they have literally knocked it out of the park. They offer one step integration with many helpdesks, a "playground" where you can easily test out automations in a real life setting, and are constantly adding new features and improvements. Simple Modern LOVES Siena! **What do you dislike about Siena AI?** The biggest "downside" (if you can even call it that), is simply just the unpredictability of using AI in general. But honestly, that’s just part of it with any AI system! It has a mind of its own at times, but Siena is always on top of it. If anything goes off track, their customer support and assigned CSM are quick to fix it and work with you, and it’s clear that they truly care about giving you the best experience. **What problems is Siena AI solving and how is that benefiting you?** Siena helps us solve a major business problem by answering customer issues in seconds or minutes, depending on the response time we choose. She’s empathetic, truly understands the customer’s concerns, and helps resolve issues efficiently. This gives our agents more time to focus on complex tickets, although Siena is capable of handling those as well most of the time! Overall, Siena is enabling our team to learn more about AI, answer customers faster than we ever thought possible, and provide the best customer experience we can. ### 2. We love SienaAI! **Rating:** 4.5/5.0 stars **Reviewed by:** Deanna F. | Customer Care Representative/AI Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** February 02, 2025 **What do you like best about Siena AI?** Siena handles thousands of tickets for us each month, responding just like a member of our team. She has the perfect balance of empathy and information, ensuring our customers get the support and knowledge they need to succeed. In our industry, there is a lot of information to know and each situation is unique. Siena has been great with providing tailored information for many unique situations or obtaining additional details needed for our team to address concerns/issues. The Siena platform is easy to use and navigate, and their team is always there for assistance. Most importantly, their team is always looking to improve their product. So many amazing features have been added this year alone. Cannot wait to see what else they come up with! **What do you dislike about Siena AI?** As others have mentioned, there seems to be issues/inconsistencies with AI in general, however, the Siena team responds quickly to address these issues. **What problems is Siena AI solving and how is that benefiting you?** Siena allows our team to dedicate more time to those who need more support. ### 3. Changing CX through AI **Rating:** 5.0/5.0 stars **Reviewed by:** Erin C. | Director of Operations and Supply Chain, Small-Business (50 or fewer emp.) **Reviewed Date:** January 03, 2025 **What do you like best about Siena AI?** Siena has allowed us to significantly decrease our BPO hours while simultaneously increasing our positive customer interactions. The Siena team has proven their commitment to our team by assisting in automation set up, quickly troubleshooting issues, and helping to further improve our entire CX. **What do you dislike about Siena AI?** It can take a bit to learn the ins and outs of Siena, but with the teams help we have been able to continue to learn the platform. **What problems is Siena AI solving and how is that benefiting you?** Siena is responding to over 30% of all of our customer tickets allowing our BPO team to be able to better handle the more unique issues. ### 4. Siena AI improves efficiency and provides a user-friendly experience! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** December 07, 2024 **What do you like best about Siena AI?** Siena AI makes it easy to automate inbound volume in an extremely customizable and user-friendly way. Through Siena's dashboard, you have the ability control and test your automations and make necessary improvements all on your own and without the need for an internal engineer. Siena's team is extremely helpful and responsive. They really work to help you get the best results for your specific account. Siena's Custom Integrations feature is also a game changer! They make integrating with most systems extremely simple. **What do you dislike about Siena AI?** As with all AI, there is always a slight chance of hallucination in a response or an incorrectly tiggered intent. Although this does happen on rare occasions, Siena's team always provides the assistance required to help increase accuracy and improve the quality of your automations. **What problems is Siena AI solving and how is that benefiting you?** Siena AI has significantly enhanced our team's efficiency, resulting in impressive Average Handle Times and high First Contact Resolution rates. ### 5. Great Support **Rating:** 5.0/5.0 stars **Reviewed by:** Will G. | Head of Customer Experience, Small-Business (50 or fewer emp.) **Reviewed Date:** January 21, 2025 **What do you like best about Siena AI?** Siena has some great qualities for an AI support partner. They're constantly rolling out feature upgrades and new offerings to improve the service and are there to support you if you have any questions while working in the platform. They're open to feedback and are super collaborative/open to requests. If you're looking for something highly customizable with good people behind it, try Siena. **What do you dislike about Siena AI?** Initially there were some platform bugs but honestly they've pretty much all been addressed. **What problems is Siena AI solving and how is that benefiting you?** Being able to respond quickly and solve straight forward questions. ### 6. Good 93% of the time, really bad the other 7%. **Rating:** 2.5/5.0 stars **Reviewed by:** Nate B. | Customer Experience Specialist., Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2024 **What do you like best about Siena AI?** For the most part, Siena answers tickets well. She's able to give accurate information to customers to those who ask for it, as well sends tickets to human support when she finds she can't support them. **What do you dislike about Siena AI?** There are times when Siena will draw out a conversation instead of routing it to a Human to solve, as well as closing out tickets when A customer asks a question but it doesn't warrant a follow-up by her. It's probably a mistake on our part, but it's never good to keep someone waiting on a response. **What problems is Siena AI solving and how is that benefiting you?** For our business, canceling orders is a topic that a lot of our tickets inflow about. Siena handles that well to the point we don't see a lot of need to interact on that topic. ### 7. Siena has been absolutely wonderful to work with. **Rating:** 5.0/5.0 stars **Reviewed by:** Zachary Z. | Customer Experience Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 11, 2024 **What do you like best about Siena AI?** Siena has been instrumental in building our Customer Success team. We have been able to automate the majority of our incoming customer inquiries with little backlash. Siena's ability to mimic human interaction, show sympathy, and convey confidence in each interaction has really helped build trust in our customer base as well as make them feel comfortable with us as a company. Their dashboard makes it easy to train, review, and build each persona to better assist each type of customer. Installation is very easy since we use Shopify and our CSM Kayla is awesome to work with! She's very knowledgable and always has something new for us to implement. **What do you dislike about Siena AI?** There are times where Siena will route a conversation to our live agents, but continue responding thinking that its a "new" conversation. It adds confusion to the interaction and leads to negative surveys for our live agents. **What problems is Siena AI solving and how is that benefiting you?** Siena has mostly impacted our social media response time as well as after-hour responses for easy and moderately complex customer inquiries. ### 8. Siena gives us time **Rating:** 5.0/5.0 stars **Reviewed by:** Rebecca B. | Senior Manager, CX Strategy & Operaitons, Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2024 **What do you like best about Siena AI?** Siena empowers our agents to focus on high-touch tickets, ensuring they can provide extra care where it matters most, while handling Auto-Renew and Subscription questions faster than ever before. **What do you dislike about Siena AI?** Like any AI, Siena requires ongoing fine-tuning. This isn’t a drawback but rather something to be mindful of—it’s not a 'set it and forget it' tool, much like managing a human agent. **What problems is Siena AI solving and how is that benefiting you?** Siena AI has transformed our customer service operations. By automating responses to routine inquiries like auto-renewals and subscription questions, Siena delivers answers with remarkable speed—outpacing any human team. This efficiency lets our agents dedicate more time to high-touch, complex cases, creating more meaningful interactions with customers. Additionally, it enables us to keep our team small and agile, making training and communication straightforward and efficient. For us, Siena has been essential in maintaining a lean, effective, and customer-focused operation. ### 9. A Team Committed to Excellence **Rating:** 5.0/5.0 stars **Reviewed by:** Devon H. | Host of The Startup Smoothie Podcast, Small-Business (50 or fewer emp.) **Reviewed Date:** August 27, 2024 **What do you like best about Siena AI?** Siena isn’t just riding the AI gold rush their team is actually poised to outlive it due to their thoughtful design, solid foundation, and a team that truly grasps the essence of good CX. Bottomline- it's a thoughtful solution from a winning a team. **What do you dislike about Siena AI?** It's straightforward to implement, but you do need a little bit of patience to test and craft effective prompts. They do provide a user-friendly certification course that walks you through the process step by step. I'm not familiar with another product on the market that offers such comprehensive control over the customer experience. **What problems is Siena AI solving and how is that benefiting you?** Our response times have gone from 16 hours to 10 minutes. (We have a 10 minute delay activated) Basically our customers are never left alone. ### 10. Amazing for customer service all around! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Cosmetics | Small-Business (50 or fewer emp.) **Reviewed Date:** November 05, 2024 **What do you like best about Siena AI?** I think that Siena is great for businesses who get the same questions everyday from customers. We love that we can train Siena like an agent and that she can take care of the easy responses (and some tougher ones) so our agents can focus on other inquiries. **What do you dislike about Siena AI?** We love Siena overall - the only thing we would change is her "hallucinations" she goes through sometimes. But even those, the Siena team is always happy to help. **What problems is Siena AI solving and how is that benefiting you?** Siena improves our response time and handles most of our shade matching inqiuries! ### 11. Interesting! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** December 19, 2024 **What do you like best about Siena AI?** I like that we can create different personas for a more personalized response. **What do you dislike about Siena AI?** I think it would be nice if they could partner with more platform like Notion for Knowledge Sources. **What problems is Siena AI solving and how is that benefiting you?** It helps answer more customer queries. It also helps reduce the risk of providing incorrect or irrelevant resposes.It also helps handle multilingual emails. ### 12. Siena is fun **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** October 08, 2024 **What do you like best about Siena AI?** I love how user friendly the interface is. It's really easy to make automations and i really love how you can test automations in the playground. **What do you dislike about Siena AI?** Recently the Ai assistant suggestions can be repetitive recently. Sometimes it suggests things already exists within the automation or the library **What problems is Siena AI solving and how is that benefiting you?** We look at Siena as our first line of defense. It sets the tone of the conversation. We also notice that whenever Siena escalates concerns to a representative, the customer feels that sense of importance. ### 13. Siena has been helpful. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2024 **What do you like best about Siena AI?** Ever since using Siena our ticket handling time has been better. We can really see improvements in customer service. **What do you dislike about Siena AI?** There are a few instances wherein Siena won't route to a human representative for out-of-scope questions and closes the tickets by itself without getting resolved. **What problems is Siena AI solving and how is that benefiting you?** Faster resolution rate. ### 14. Great program. very intuitive. Definitely worth the implementation. **Rating:** 5.0/5.0 stars **Reviewed by:** Gabriel F. | Chief Operating Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 07, 2024 **What do you like best about Siena AI?** The support is fantastic and they are always available to help when needed. Its cut down the amount of time our support staff are answering FAQ and streamlined the process. Once you get your head around how the automations work you can tailor the responses very easily. **What do you dislike about Siena AI?** It does take a bit of time to program the automations but it is definitely worth it. **What problems is Siena AI solving and how is that benefiting you?** It has reduced our support answer times significantly and it able to provide great rersponses to the frequently asked questions. ### 15. Revolutionizing Customer Service with Unmatched Efficiency **Rating:** 5.0/5.0 stars **Reviewed by:** Kayla M. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 10, 2023 **What do you like best about Siena AI?** Siena AI has completely transformed the way our company handles customer service, making it an indispensable tool in our daily operations. This cutting-edge platform boasts an impressive 65% automation rate, which has not only streamlined our processes but has also empowered our agents to concentrate on resolving complex customer scenarios effectively. The impact it has had on our company is nothing short of remarkable. the increase in our response rate has been nothing short of impressive. Customers now receive prompt and accurate responses, leading to higher levels of satisfaction and trust in our brand. Siena AI has become the backbone of our customer service operations, ensuring that our clients receive the attention The support we have received from the Siena team has been exceptional. Right from the start, they have been hands-on, guiding us through the implementation process and providing invaluable insights to maximize the platform's potential. What sets them apart is their proactive approach in keeping us informed about the latest product releases and updates. We appreciate their continuous communication and their willingness to assist us with any troubleshooting issues promptly. **What do you dislike about Siena AI?** It can create responses with inaccurate information but its a quick fix and I typically dont see the same error again. **What problems is Siena AI solving and how is that benefiting you?** increased response efficiency, has significantly enhanced our customer service operations. ### 16. Siena AI Helped Reduce Bokksu's First Response Time by 95% **Rating:** 5.0/5.0 stars **Reviewed by:** Kelan B. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 09, 2023 **What do you like best about Siena AI?** Siena has been a game changer for the Bokksu Support Team. Set up is painless, and the Siena control panel is easy to use. Siena was immediately able to help reduce our response times over 95% , our resolution times, over 35%, all without damaging our CSAT ratings. The Siena team has been very communicative and helpful, often implementing useful features when requested. **What do you dislike about Siena AI?** Nothing so far! Some of our processes can be operationally complex, so Siena isn't able to answer every ticket, but Siena's first response always help reduce customer waiting time's and helps provide additional context to our support team. **What problems is Siena AI solving and how is that benefiting you?** Response Times: By automating responses, Siena AI has drastically reduced our first response times, ensuring customers receive timely assistance within seconds. Resolution Times: The streamlined communication facilitated by Siena AI contributes to quicker issue resolutions, enhancing overall customer satisfaction. Ticket Volume: Siena manages and categorizes tickets, minimizing overall volume and allowing our support team to prioritize and address critical issues promptly. Support Workload: With routine and repetitive tasks automated, Siena AI frees our customer support team from tedious processes. This empowerment enables them to focus on delivering exceptional, personalized support, ultimately elevating the overall customer experience. ### 17. Siena X Andar **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel P. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 04, 2023 **What do you like best about Siena AI?** It's easy to dowload a software and hope for the best but at least with Siena you have multiple agents assisting you along the way. Not only do they check up on you, they also bring forth meaninful change that isnt found in other companies. I hardly speak with most of my reps but with Siena, I have a dedicated team that is constantly working to make improvements. I am incredibly pleased with the progress and support along the way. The whole UI is incredibly straight forward and easy to use and I couldnt be happier. **What do you dislike about Siena AI?** I do understand that this software is a work in progress and that it needs some time for refinement. As of right now I do not have any dislikes at this time. **What problems is Siena AI solving and how is that benefiting you?** Andar receives a lot of general questions and Siena has been taking care of that for us. Not only is it having candid conversations, its also placing meaningful value into our customer support that a human would. ### 18. Incredibly Helpful for our Small Business **Rating:** 5.0/5.0 stars **Reviewed by:** Matthew H. | Founder, CEO, and President, Small-Business (50 or fewer emp.) **Reviewed Date:** November 19, 2023 **What do you like best about Siena AI?** We only have six full time employees, two of them on customer support, but with thousands of orders per month, it's more than we can handle. Siena is freeing up our customer support team to take the harder tickets and provide better service, while Siena handles the majority of one-touch tickets like order status or setup help. I can't imagine going back to pre-Siena for our customer support. The reviews of the interactions are also frankly higher than our human agents. The speed (less than one minute) definitely has something to do with it. Not to mention, the accuracy is very good in recognizing intent and structuring an appropriate reply. **What do you dislike about Siena AI?** The hardest part is devoting the time to starting up. You need to be willing to go through your macros or however you organize your responses and SOPs. Since we signed up, Siena has automated some of this, though, and now just suggests automations by looking at real support tickets. I frankly think this is a good process to go through anyways as macros get out of date or were never accurate to begin with. **What problems is Siena AI solving and how is that benefiting you?** We have more support requests than we can handle as a growing company that has to keep expenses lean. ### 19. Siena Has Exceeded All Expectations! **Rating:** 5.0/5.0 stars **Reviewed by:** Shannon L. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2023 **What do you like best about Siena AI?** We have been beyond impressed with both the tool and the Siena team! We were initially looking for an AI chatbot solution, and surprised to learn that Siena offers much, much more. The decision to go with Siena was a no brainer. The interface is incredibly intuitive to use, and the team at Siena has been accessible and hands on throughout the implementation process (Lisa, Andrei and Mike have been wonderful!). The fact that they were willing and able to build a customized integration for our subscription tool was awesome! We have been pleased with just how empathic and human-like the personas are. Within a matter of weeks, our automation rate was approaching a surprising 60%. And as an added bonus, our CSAT score remained above a 90%, even during the early stages of implementation. Our first reply times have also improved. We're so excited to continue to train the tool and refine responses. Using Siena for social media response is our next big unlock! **What do you dislike about Siena AI?** We've had such an amazing experience so far! **What problems is Siena AI solving and how is that benefiting you?** As an early stage start up, we have scaled quickly. Siena has provided us with the confidence to know that we have the support in place as we continue to grow. Providing best in class support is very important to us, and Siena allows up to maintain this. Siena has helped us improve upon 1st reply time and maintain our high CSAT score. Also, the voice and tone of the tool is spot on! The responses are incredibly thoughtful and human-like! ### 20. Pluto x Siena **Rating:** 4.5/5.0 stars **Reviewed by:** Henry L. | Customer Experience Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2023 **What do you like best about Siena AI?** Siena has been able to automate routine customer inquiries at an almost human-like level allowing us to field repetitive requests and spend more time on complicated tickets without sacrificing a superior customer experience. Creating new automations is relatively easy after getting over the initial learning curve, and once the library is built out, Siena has a great answer for around 80% of new tickets we receive. **What do you dislike about Siena AI?** Like any new product, there's a very large learning curve, even moreso with AI products. Onboarding could be a little more involved for brands that don't have as much AI experience. New features and product updates could also be communicated a little more effectively. **What problems is Siena AI solving and how is that benefiting you?** For any customer experience department, automating routine inquiries and frequently asked questions is priority number 1. Siena does this at a near-human level, so every customer gets a personalized experience no matter what. ### 21. SIena x Ava Estell **Rating:** 4.0/5.0 stars **Reviewed by:** Jezreel A. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 08, 2023 **What do you like best about Siena AI?** We are in the early phases of Siena however we can already see the potential of Siena being integrated with our Customer Success strategy. The fact that Siena can make suggestions based on the inquiries we receive. It has a straightforward user dashboard which allows every CS Team member to contribute to building out Siena. The fact that i have been able to speak to anyone within the company shows that we've gotten in a great time because the support is unmatched. Full communication channel with the entire Siena team, dedicated account Manager in Mike who has weekly calls with me and even works on automations for us based on the trends within our company. The list is endless. **What do you dislike about Siena AI?** Siena, like any AI integration, requires effort and time. It is something we are learning as we go. It is very much like training a new employee however the great thing about is that its learning capabilities compound over time which makes it so efficient and significant. **What problems is Siena AI solving and how is that benefiting you?** It is currently solving our issues regarding repertitive inquiries by our customers. This greatly reduces the workload of our live agents which can then tend to how we can improve certain customer experiences as well as focus on KPI's regarding sales. ### 22. Game changing! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2023 **What do you like best about Siena AI?** Siena has significantly reduced the workload of our CX team. Our response time is the best in the history of the company and the features of the persona if the AI is very impressive. The onboarding experience was smooth and very personal to the needs of Windmill. The dashboard is intuitive and I love how Siena gives suggestions to automations that you do not have yet. **What do you dislike about Siena AI?** Like any AI, there are at (infrequent) times wrong or irrelevant responses that can be confusing to customers. Agents are typically able to address these issues quickly with the customer and we can address on the back end with Siena. **What problems is Siena AI solving and how is that benefiting you?** Response time, creating equity amongst the team in ticket amount each agent takes, alleviating the volume of tickets per agent and this has created better morale on the team and a better experience for customers when writing in ### 23. Siena handles over 60% of our customer service tickets! **Rating:** 4.5/5.0 stars **Reviewed by:** Samantha R. | Director of Retention Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** November 07, 2023 **What do you like best about Siena AI?** Siena has had a huge positive impact on our team workload. Within the first couple of weeks Siena was impacting 20-30% of our total customer service tickets, and by now is up around 60% We've recieved mulitple customer compliments for the speed and thoughtfulness of Siena's responses from customers directly. **What do you dislike about Siena AI?** I would love to see more complex analytics and insights built into the Siena dashboard, including the ability to upload knowledge-base-type documents to educate Siena as policies and procedures change. **What problems is Siena AI solving and how is that benefiting you?** Siena has taken on a significant amount of our open tickets allowing our customer service team more time to focus on more complex tasks. ### 24. Pleasantly surprised **Rating:** 5.0/5.0 stars **Reviewed by:** Irene K. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2023 **What do you like best about Siena AI?** I really appreciate Siena AI's intuitive interface and robust features, making it a seamless and efficient tool for our CX needs **What do you dislike about Siena AI?** Nothing so far. The Siena support team has been great and has been helping us set up everything along the way **What problems is Siena AI solving and how is that benefiting you?** Siena addresses specific challenges within our industry, streamlining processes, improving efficiency, and enhancing overall productivity. The benefits to our brand include increased operational effectiveness, better resource utilization, and potentially a positive impact on customer satisfaction, ultimately contributing to brand success and growth. ### 25. An amazing product **Rating:** 4.5/5.0 stars **Reviewed by:** Joe A. | Customer Support Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 16, 2023 **What do you like best about Siena AI?** The Siena Leadership team is very open and responsive to all new ideas and paths to create a world renound customer experience. **What do you dislike about Siena AI?** Communication around bug fixes and product launches. I think every company lacks in this area. We can all do better in terms of business and org communcations. **What problems is Siena AI solving and how is that benefiting you?** Siena allowed us to take a deep dive into how AI functions with our specific POD needs and how we can better utilized the data and understand our customers intent and sentiments. ### 26. A Huge Help during the holidays **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** November 28, 2023 **What do you like best about Siena AI?** Siena's ability to adjust our macros to provide customers with personalized and personable responses has been amazing. **What do you dislike about Siena AI?** I wish I could adjust Siena's response time to be a bit longer, maybe 15-20 minutes, to make it seems more like it came from an agent than a bot. **What problems is Siena AI solving and how is that benefiting you?** Faster response times and cutting down on agents having to assist with easier questions so they can focus on the hard stuff ### 27. Siena is the best! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2023 **What do you like best about Siena AI?** Responses are accurate, response time is signifcantly reduces, amazing support. **What do you dislike about Siena AI?** Sometimes hallucinations are caught in responses but tweeks are made and the system llearns quickly. **What problems is Siena AI solving and how is that benefiting you?** It to maintain a quick response time with limited resources. Siena gets answers to common customers questions in real time and at the peak of customer interest. ### 28. Very helpful App and very helpful team **Rating:** 5.0/5.0 stars **Reviewed by:** Ali H. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 01, 2023 **What do you like best about Siena AI?** Siena's precise chat handling has significantly reduced our workload and made both us and our customers happy. **What do you dislike about Siena AI?** Nothing much so far. I think its working very well. **What problems is Siena AI solving and how is that benefiting you?** Siena efficiently handles customer queries in multiple languages, resulting in faster issue resolution. - [View Siena AI pricing details and edition comparison](https://www.g2.com/products/siena-ai/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-24+00%3A09%3A50+-0500&secure%5Bsession_id%5D=3ccbccb6-bfc0-4e62-ba76-f82980da708c&secure%5Btoken%5D=78f20a0c678a5b23191fd5f8ba2b7e879901adc363521a96d03e945f45a53ff5&format=llm_user) ## Siena AI Features **Platform** - Multilingualism - Quality - Real-Time - Artificial Intelligence - Self-Improving - Volume **Customer Support** - Text - Speech - Knowledge Base **Channel** - Security - Omnichannel - Privacy - Anonymity **Automation** - Ticket Resolution - Customization - Intelligent Routing **Artificial Intelligence** - Learning - Language - Conversational AI **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech ## Top Siena AI Alternatives - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,424 reviews) - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,689 reviews) - [Gladly](https://www.g2.com/products/gladly/reviews) - 4.7/5.0 (1,085 reviews)