Best Customer Self-Service Software - Page 24
Customer self-service software provides a platform for end users, prospects, or customers to access information and perform tasks without the need for live chat or customer support representatives. Companies utilize these tools to provide around-the-clock support for customers and website visitors to find information or troubleshoot product issues on their own. By empowering users to resolve issues quickly and independently, self-service solutions enhance customer satisfaction and improve service agents’ productivity.
Customer self-service is a common feature of help desk software. These products provide support in a variety of ways. Most solutions enable businesses to create branded knowledge bases or help centers where customers can browse tutorials and articles that answer frequently asked questions (FAQs). Many products also offer tools for creating digital chatbots, which integrate with live chat software and other digital channels to interact with customers, resolve simple requests, and answer commonly asked questions. Similarly, some customer self-service tools enable businesses to build and deploy voice chatbots (also known as conversational IVR) to provide self-service options to customers over the phone. Contextual guidance solutions, such as digital adoption platforms, offer on-screen guidance to help customers complete tasks without the assistance of a customer support agent.
To qualify for inclusion in the Customer Self-Service category, a product must:
Featured Customer Self-Service Software At A Glance
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- Overview
- User Satisfaction
- Seller Details
IntelParcel Self-Service Kiosk is a smart, multi-purpose solution designed to help businesses automate customer-facing services and deliver faster, more reliable experiences. Tailored for telecom, fin
4 Twitter followers
- Overview
- User Satisfaction
- Seller Details
With Interactions Intelligent Virtual Assistant, it's easier than ever for you and your customers to interact and get things done.
2,001 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Invent AI Assistants: Omnichannel AI Platform for Automated Customer Service, Voice & Chatbot Automation, and White‑Label Solutions Invent AI Assistants is a powerful omnichannel AI platform th
56 Twitter followers
- Overview
- User Satisfaction
- Seller Details
iX Hello redefines how businesses engage with customers, offering smarter, multimodal, customer-facing AI assistants that are intuitive to create, fully customizable, and seamlessly integrated across
15,321 Twitter followers
- Overview
- User Satisfaction
- Seller Details
The Automation Portal is a sophisticated software solution designed to streamline the entry point of automation, providing a user-friendly interface for both setup and end users. This platform enables
- 100% Enterprise
1,214 Twitter followers
- Overview
- User Satisfaction
- Seller Details
KMS Lighthouse is a global leader in knowledge management. Lighthouse enhances every business engagement by empowering employees, agents and customers with real-time access to accurate and consistent
- 100% Mid-Market
164 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Knock is the modern alternative to forms, chatbots, and slow follow-ups. Built for high-intent B2B buyers, Knock lets prospects message your team instantly from any marketing channel, not just your w
- 150% Mid-Market
- Overview
- User Satisfaction
- Seller Details
Lulichat is a smart, AI-powered messaging platform designed to enhance business communication and customer engagement. It enables seamless real-time chat, integrates across multiple platforms, and sup
- Overview
- User Satisfaction
- Seller Details
Properly organized Frequently Asked Questions (FAQs) greatly reduce your customer support work and improve customer’s shopping experience. When a customer does not find an answer to the question he is
708 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Mava enables you to scale customer support and success. Mava is an AI-first customer support platform that connects to your private, group & community channels. Manage support requests from a sha
- Overview
- User Satisfaction
- Seller Details
1440 streamlines conversations with a unified messaging inbox, enables mobile employees to message on Salesforce’s native channels (such as SMS and WhatsApp) and extends channel support for Google, In
1,339 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Microcasting provides an end-to-end customer experience platform that revolutionizes the customer journey through AI-driven content transformation. Connect with your prospects and customers on a deepe
- Overview
- User Satisfaction
- Seller Details
MindX Service AI empowers customer-first companies to deliver faster, more empathetic, and intelligent support experiences that go beyond traditional automation. Built on our proprietary Nexa AI orche
- Overview
- User Satisfaction
- Seller Details
AI-driven social customer service solution for your global expansion, integrating websites, WhatsApp, Facebook, Instagram, LINE, Telegram, Email, and more. Unlock global growth across all channels.
- Overview
- User Satisfaction
- Seller Details
Deliver white-glove digital UI experiences to your customers and partners with Mobileforce's Connected Portal and mobile app builder. Mobileforce CX Portal is tightly integrated with your favorite CRM
