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KMS Lighthouse Reviews & Product Details

KMS Lighthouse is a global leader in knowledge management. Lighthouse enhances every business engagement by empowering employees, agents and customers with real-time access to accurate and consistent knowledge to improve customer and employee experience alike. KMS Lighthouse's powerful patented search functionality dramatically improves engagements across all service and sales channels. Lighthouse boosts productivity and efficiency with a powerhouse of digitized knowledge that’s easy to update, collaborate, share, or provide feedback in real-time. The solution is easily integrated to 3rd party solutions including CRM tools, ticketing systems and chatbots.

Seller

KMS Lighthouse

Languages Supported

German, English, French, Hebrew, Polish, Romanian, Russian, Spanish, Thai

Product Description

KMS Lighthouse provides you with a state-of-the-art knowledge solution, where enterprise knowledge and customer experience are the heart of the business. Your customers or your agents can access consistent and accurate information at the click of a button, in mere seconds.

Overview by

Doron Gower

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KMS Lighthouse Media

KMS Lighthouse Demo - Lighthouse Homepage

Internal employee/partner homepage view when accessing the Lighthouse knowledge base.

KMS Lighthouse Demo - Lighthouse Native Salesforce Integration

Example of a structured knowledge article available in the native Salesforce integration available on the Salesforce AppExchange.

KMS Lighthouse Reviews (4)

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EL

Eloise L.

Financial Crimes Analyst

Mid-Market (51-1000 emp.)

1/31/2023

"Introduction to KMS lighthouse"

4.5/5

What do you like best about KMS Lighthouse?

We have been using Lighthouse for over half a year now and we all appreciate its clarity and ease of use. We were able to add in whichever information could be needed in a very neat and clear way. Review collected by and hosted on G2.com.

What do you dislike about KMS Lighthouse?

We are still learning how to use it to the best of its capacity so we have not found anything negative to say about it but will make sure to update our review if we ever do! Review collected by and hosted on G2.com.

What problems is KMS Lighthouse solving and how is that benefiting you?

KMS Lighthouse allows our company to have all processes and training centralized in one spot, which allows for an easy way to find any resources needed. Our customer service department has flourished since the use of KMS and we look forward to using it to its full capacity in every department. Review collected by and hosted on G2.com.

AC

Verified User in Computer & Network Security

Mid-Market (51-1000 emp.)

3/28/2023

"KMS Feedback"

4/5

What do you like best about KMS Lighthouse?

Easy to handle, multiple instance and can handle multiple articles easily Review collected by and hosted on G2.com.

What do you dislike about KMS Lighthouse?

UI needs a little more admin friendly missing important reports Review collected by and hosted on G2.com.

UF

Verified User in Financial Services

Mid-Market (51-1000 emp.)

6/15/2022

"A bit rigid but overall a powerful tool"

4/5

What do you like best about KMS Lighthouse?

Very much an empty slate that you can design to fit the needs of your company. With enough prep, you can use this for your entire knowledge base needs, with a good amount of interactivity. Review collected by and hosted on G2.com.

What do you dislike about KMS Lighthouse?

The platform is a bit more rigid than other products we've used in the past. Not a deal-breaker, but it takes some time to fully learn the tools and how best to utilize them. Review collected by and hosted on G2.com.