Best Customer Self-Service Software for Small Business - Page 4

How Many Customer Self-Service Software Products Does G2 Track?

Total Products under this Category: 437

Category Stats (Oct 2026)

  • Average Rating: 4.52/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Fluid Topics (+0.66%) - Among all products in this category, Fluid Topics recorded the largest rating increase compared to last month

Last updated: October 25, 2026

How Does G2 Rank Customer Self-Service Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 82,700+ Authentic Reviews
  • 437+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Customer Self-Service Software

G2 Grid® for Customer Self-Service Software plotting products by satisfaction and market presence

Highlighted products: Zoho Desk, WhatsApp Business Platform, Jotform AI Agents, HubSpot Service Hub, Fin, Zendesk for Customer Service, Re:amaze, and Salesforce Service Cloud.

Underlying data: [Grid® JSON](https://www.g2.com/categories/customer-self-service/grids.json?focus%5B%5D=zoho-desk&focus%5B%5D=whatsapp-business-platform&focus%5B%5D=jotform-ai-agents&focus%5B%5D=hubspot-service-hub&focus%5B%5D=fin&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=re-amaze&focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&segment=small-business)

JustCall

JustCall is the only AI-powered business communication platform that brings calls, texts, email, and WhatsApp together in one place. It helps customer-facing teams work more efficiently, respond faster, and connect better with prospects and customers. 6,000+ businesses worldwide use JustCall to: - Manage all customer conversations from a single platform - Automate routine tasks and workflows - Get real-time AI insights to improve conversations - Ensure 24/7 coverage with inbound AI Voice Agents (outbound support coming soon) Key features: - Calling: Global phone numbers, inbound/outbound calling, smart routing, auto/predictive/power dialers - Messaging: SMS & MMS, workflows, bots, shared WhatsApp inbox, multi-level IVR, shared email inbox - AI tools: Real-time agent assist, AI coaching, sentiment analysis, call scoring, live monitoring, SMS Copilot, inbound AI Voice Agent - Integrations & collaboration: 100+ CRM integrations, collaborative team workspace

Average Rating: 4.3/5.0

Total Reviews: 2,365

How Do G2 Users Rate JustCall?

  • Has the product been a good partner in doing business?: 8.6/10 (Category avg: 9.1/10)
  • Automation: 8.1/10 (Category avg: 8.7/10)
  • Integrations: 8.5/10 (Category avg: 8.6/10)
  • Personalization: 8.3/10 (Category avg: 8.5/10)

Who Is the Company Behind JustCall?

  • Seller: Saas Labs
  • Company Website:
  • Year Founded: 2016
  • HQ Location: Palo Alto, California
  • Twitter: @saas_labs
    319 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    402 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Account Executive
  • Top Industries: Computer Software, Financial Services
  • Company Size: 59% Small, 31% Medium

What Do G2 Reviewers Say About JustCall?

AI-generated summary from verified user reviews

Pros
  • Users commend the ease of use of JustCall, noting its simple setup and user-friendly interface.
  • Users appreciate the comprehensive capabilities of JustCall, enhancing customer communications and improving sales conversions significantly.
  • Users highly value the comprehensive capabilities of JustCall, enhancing customer communications and boosting sales efficiency.
  • Users commend the excellent customer support of JustCall, highlighting its responsiveness and effective issue resolution.
  • Users value the seamless call experience of JustCall, enhancing productivity and enabling efficient call management.
Cons
  • Users experience call issues with JustCall, including missed calls and delays that disrupt communication effectiveness.
  • Users report issues with call visibility, often hearing calls that don't appear on their JustCall interface.
  • Users experience connection issues with JustCall, often unable to see incoming calls despite hearing them.
  • Users find missing features like lack of SMS support and limited customization hinder their experience with JustCall.
  • Users experience poor call quality, with issues like call drops and missed calls affecting communication significantly.

What Are Recent G2 Reviews of JustCall?

LimeChat

LimeChat is an AI-powered Conversational Commerce suite that helps brands sell, support, and market on conversational medium. Trusted by over 200+ world's biggest brands like MamaEarth, Wow Skin Science, Planet54, BlueTokai, Sometime By Asian Designers, Juicy Chemistry, it helps brands automate and personalize conversations throughout the buying journey, across all channels. Whether you are looking to reduce customer acquisition costs, increase sales, boost retention, or automate customer support, LimeChat’s product suite helps you with all of these and much more. LimeChat’s marquee products include a Human-Level Chatbot, WhatsApp Conversational Marketing, Omnichannel Helpdesk, and Click-to-Messenger ads. How does it differentiate from the competition? — While all other bots are generalized automation solutions that dilute their efficacy, LimeChat is exclusively built for eCommerce brands, thus delivering stellar results. 10X faster in the implementation Delivers 70% Automation & 10% conversions on chat — 2-way WhatsApp marketing campaigns, powered by AI conversations — Brands can reply instantly to customers who respond to the campaigns and keep them engaged with human-level AI — One single platform to control everything — conversations from all channels (FB Messenger, Instagram DM and comments, WhatsApp, Live Chat, Email), bot, campaigns, agent performance, and analytics

Average Rating: 4.6/5.0

Total Reviews: 31

How Do G2 Users Rate LimeChat?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 9.1/10)
  • Automation: 9.2/10 (Category avg: 8.7/10)
  • Integrations: 8.0/10 (Category avg: 8.6/10)
  • Personalization: 10.0/10 (Category avg: 8.5/10)

Who Is the Company Behind LimeChat?

  • Seller: Limechat
  • Year Founded: 2020
  • HQ Location: Bengaluru, IN
  • Twitter: @LimeChatAI
    310 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    89 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Health, Wellness and Fitness, Consumer Goods
  • Company Size: 61% Small, 39% Medium

What Do G2 Reviewers Say About LimeChat?

AI-generated summary from verified user reviews

Pros
  • Users praise the responsive customer support of LimeChat, highlighting effective onboarding and timely assistance from the team.
  • Users appreciate the robust bot flow of LimeChat, enhancing customer experience and reducing response times significantly.
  • Users praise LimeChat for its helpful support team, ensuring smooth onboarding and effective problem resolution.
  • Users find LimeChat's ease of use refreshing, thanks to its smooth integration and user-friendly design.
  • Users appreciate the excellent customer support from LimeChat, ensuring smooth onboarding and timely solutions for issues.
Cons
  • Users report chatbot issues including glitches and high failure rates with WhatsApp broadcasting, despite helpful support.
  • Users report software bugs in LimeChat, particularly with integration and mobile app performance affecting usability.
  • Users experience glitches in the chat functionality and suggest improvements for a smoother communication process.
  • Users report chat management issues due to glitches and difficulties with WhatsApp broadcasting and user data upload.
  • Users find the monthly pricing a bit high, but acknowledge that the features justify the cost.

What Are Recent G2 Reviews of LimeChat?

What Are G2 Users Discussing About LimeChat?

Crisp

Crisp is the ultimate all-in-one AI-powered multichannel customer support platform that helps businesses connect instantly with their customers or leads waiting for support. With its quickly evolving set of tools, Crisp is leading companies through the AI-driven revolution by using conversations to unlock hypergrowth. Customers use Crisp to provide a modern customer lifecycle experience for potential customers, generate more qualified leads, automate customer help, and improve customer satisfaction score, transforming customer support into a new revenue channel. Get started for free today and join 700 000 businesses using Crisp at crisp.chat With an easy UX, companies can leverage a modern customer support platform. Crisp is your one-stop for managing your multichannel customer support strategy. While using Crisp, you'll access the following: - Multichannel shared inbox to centralize all inbound messages coming from Emails, WhatsApp Business, Instagram, phone calls, and more. - Website AI chat widget to support customers from your website - AI features for customer support teams to unlock incredible productivity gains - AI Chatbot software for customer service trained upon many different sources to automatically resolve tickets and drain support queue - Knowledge base software to make your customers more autonomous, increase search engine visibility and drive better answer for your AI-powered messages. - Native Mobile Chat support SDKs for Android, React Native & iOS to embed native support chat experiences right in your mobile apps. - Support CRM software to get to get to know who you're dealing with - Customer support analytics software to measure customer support ROI, build custom dashboards and track customer support teams' CSAT. - Live Translate (Talk like a native in your customers' language) - MagicType (See what your customers are typing in real-time) - Screen Sharing (With no additional plugin needed) - Multiple integrations (Slack, Stripe, Linear, WordPress, Shopify, WooCommerce, Adobe Commerce, Zapier, n8n, Make, Hubspot, Salesforce, Jira, Trello, ...)

Average Rating: 4.5/5.0

Total Reviews: 204

How Do G2 Users Rate Crisp?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.1/10)
  • Automation: 7.9/10 (Category avg: 8.7/10)
  • Integrations: 8.4/10 (Category avg: 8.6/10)
  • Personalization: 7.9/10 (Category avg: 8.5/10)

Who Is the Company Behind Crisp?

Who Uses This Product?

  • Who Uses This: CEO, Founder
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 85% Small, 12% Medium

What Do G2 Reviewers Say About Crisp?

AI-generated summary from verified user reviews

Pros
  • Users highlight the exceptional customer support of Crisp, praising its responsiveness and efficiency in resolving issues.
  • Users highlight Crisp's outstanding features, noting its seamless integration, reliability, and exceptional customer support.
  • Users commend Crisp for its exceptional customer support, emphasizing responsiveness and efficiency as standout qualities.
  • Users find Crisp to be extremely easy to use, facilitating quick training and efficient conversation management for teams.
  • Users highlight the intuitive interface of Crisp, making it easy to use and integrate into their operations.
Cons
  • Users find the missing features in Crisp's mobile app limit its functionality compared to the desktop version.
  • Users find the limited features of the Crisp mobile app compared to the web platform frustrating for functionality.
  • Users express frustration with the lack of features in the Crisp mobile app compared to the desktop experience.
  • Users find Crisp to be expensive due to increased pricing and limited agent capacity, straining small businesses.
  • Users find the learning curve frustrating, as understanding the logic and building workflows requires significant time investment.

What Are Recent G2 Reviews of Crisp?

What Are G2 Users Discussing About Crisp?

AI can help you find the answers. G2 helps you trust them.

Connect G2 to Claude or ChatGPT for answers grounded in G2's trusted reviews, comparisons, and pricing from real user insights.

How it works
Connect G2 to ChatGPTConnect G2 to Claude

Parloa

Parloa's Agent Management Platform is designed for organizations that operate customer service or support functions and need to handle high volumes of inbound and outbound communication. It enables users to build, deploy, and maintain conversational interfaces, such as voice assistants and chatbots, that can interact with customers in natural language. The platform integrates with telephony systems, customer relationship management (CRM) software, and other backend systems to support end-to-end interaction handling. The software is typically used by enterprises in industries such as telecommunications, financial services, e-commerce, and travel, where scalable and consistent customer communication is required. Common use cases include automating frequently asked questions, handling appointment scheduling, processing account-related requests, and supporting customer authentication workflows. By automating routine interactions, the platform allows human agents to focus on more complex or sensitive cases. Parloa Platform includes tools for designing conversational flows, managing dialogue logic, and analyzing interaction performance. It supports both voice and text-based communication channels, enabling organizations to manage omnichannel customer experiences within a single system. The platform also incorporates natural language processing (NLP) capabilities to interpret user intent and generate appropriate responses. Key features and capabilities include: • Conversational AI development and orchestration: Tools for creating, testing, and managing voice and chat-based interactions across multiple channels • Telephony and system integrations: Connectivity with telephony infrastructure, CRM systems, and enterprise applications to enable automated workflows • Natural language understanding (NLU): Processing of user input to identify intent and support structured, context-aware conversations • Automation of routine customer interactions: Handling of repetitive service requests such as inquiries, status updates, and basic transactions • Analytics and reporting: Monitoring and evaluation of conversation performance, including insights into usage, outcomes, and optimization opportunities Parloa Platform is intended to support operational efficiency and consistency in customer service environments by reducing manual intervention in standardized interactions while maintaining integration with existing enterprise systems.

Average Rating: 4.3/5.0

Total Reviews: 102

How Do G2 Users Rate Parloa?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 9.1/10)
  • Automation: 9.6/10 (Category avg: 8.7/10)
  • Integrations: 9.3/10 (Category avg: 8.6/10)
  • Personalization: 9.2/10 (Category avg: 8.5/10)

Who Is the Company Behind Parloa?

  • Seller: Parloa
  • Company Website:
  • Year Founded: 2018
  • HQ Location: Berlin, Berlin, Germany
  • LinkedIn® Page: www.linkedin.com
    566 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Insurance, Retail
  • Company Size: 41% Small, 30% Large

What Are Recent G2 Reviews of Parloa?

Helply

Helply is the complete AI-native support platform, rebuilt around agents that investigate, resolve, and take action. Formerly Groove, it helps 1,400+ companies scale customer support without scaling headcount. Results customers report - Sender.net: ~4,000 conversations a month, 71% resolved end to end. - StaffTraveler: 24/7 coverage for 1M+ users, tickets cut in half at an 88% resolution rate. - Covidence: 64% of support resolved end to end, with zero drop in accuracy. - Proposify: 52% resolved end to end, ~220 fewer tickets a month reaching the team. Helply runs its own support on the product. Two people now support roughly 1,400 customers, work that once took a team of six. AI built in, not bolted on The inbox, workflows, permissions, and data model were designed for humans and AI agents from day one. You get one platform instead of a help desk, an AI add-on, and a separate knowledge base tool. The help desk Shared inbox and ticketing, live chat and messaging, knowledge base and help center, analytics and reporting, customer records, and workflows and automation. AI triage categorizes, prioritizes, and routes every conversation before anyone opens it. The AI agents - Support Agent resolves customer issues end to end on every channel. When a person is needed, it hands off with the investigation already done. - Assist Agent works beside your reps. It gathers context, drafts replies, and takes the actions they approve. - Background Agents watch every conversation and act without being asked. Churn, Knowledge, Revenue, Feature Request, and Insights agents ship ready to use, and teams can build their own. Agents that take action Helply connects to 60+ tools, including Salesforce, HubSpot, Stripe, Chargebee, Linear, Jira, GitHub, Gong, Notion, Confluence, Snowflake, and Zapier. Agents issue refunds, update records, and file engineering issues within the permissions you set, and every action is logged. Every channel in one workspace Email, live chat, Slack and Slack Connect, Microsoft Teams, WhatsApp, Discord, Telegram, phone, and SMS. Pricing built for AI Every plan includes unlimited users, so your whole company can help customers. AI work is billed in credits by complexity. Retries, failed actions, and rejected drafts never cost credits. Security SOC 2 Type II and GDPR compliant. Customer data is never used to train AI models. Easy to switch Migrate from Zendesk, Intercom, Freshdesk, Help Scout, Front, or Groove. Who it's for SaaS companies, ecommerce brands, marketplaces, consumer apps, and online services whose support volume is growing faster than their team.

Average Rating: 4.6/5.0

Total Reviews: 194

How Do G2 Users Rate Helply?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.1/10)
  • Automation: 8.4/10 (Category avg: 8.7/10)
  • Integrations: 8.7/10 (Category avg: 8.6/10)
  • Personalization: 8.9/10 (Category avg: 8.5/10)

Who Is the Company Behind Helply?

  • Seller: GrooveHQ
  • Year Founded: 2011
  • HQ Location: Newport, RI
  • Twitter: @Groove
    6,683 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    54 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 77% Small, 22% Medium

What Do G2 Reviewers Say About Helply?

AI-generated summary from verified user reviews

Pros
  • Users value the responsive customer support from GrooveHQ, enhancing collaboration and clarity in managing queries.
  • Users value the automation reminders in GrooveHQ, ensuring timely follow-ups and no missed communications.
  • Users find GrooveHQ's interface easy to use, facilitating efficient team collaboration and responsive support.
  • Users commend the easy setup process of GrooveHQ, enhancing collaboration and improving overall support efficiency.
  • Users appreciate the efficiency of GrooveHQ in managing support queries collaboratively and enhancing user experience.
Cons
  • Users find chat functionality issues frustrating, as they cannot select specific conversation parts for forwards or responses.
  • Users find the comment inclusion limitations frustrating, as they can't selectively forward conversation parts effectively.
  • Users face email communication issues, needing selective forwarding options to avoid sharing unnecessary conversation details.
  • Users face challenges due to the lack of selective conversation forwarding, complicating communication and leading to disjointed discussions.
  • Users find that merging tickets in GrooveHQ is not as straightforward as expected, causing some frustration.

What Are Recent G2 Reviews of Helply?

What Are G2 Users Discussing About Helply?

Zoho SalesIQ

Zoho SalesIQ is a live chat and chatbot platform built for real-time customer engagement across every stage of the customer lifecycle. Marketing, sales, and support teams use it to monitor website visitors, trigger conversations at the right moment, and resolve queries without making customers wait. At its core, SalesIQ provides live visitor tracking, automated chat triggers, lead scoring, canned responses, chat routing, screen share, audio calls, and a mobile app for iOS and Android, everything needed to engage visitors and convert them before they leave. For teams that can't be online around the clock, the codeless bot builder and Answer Bot handle common queries automatically, qualify leads, and route conversations to the right person when a human is needed. The Summer '26 release extends all of this with Agentic Intelligence. Zia Agents now do what the best human agents do — they greet visitors, understand what's actually being asked, pull information from your CRM and connected systems, and resolve conversations end-to-end without a handoff. Where chatbots once followed fixed scripts, Zia Agents reason through context. AI-assisted routing replaces button-based navigation with intent detection, so customers no longer have to figure out which support flow they belong to before getting help. Dynamic FAQs go further still: instead of returning the same canned answer to every visitor, they pull account-specific details like membership tier or order status to generate a response that fits that customer's actual situation. SalesIQ also connects with WhatsApp, Instagram, Facebook Messenger, and Telegram, making it possible to maintain consistent customer engagement across channels and geographies from a single platform.

Average Rating: 4.4/5.0

Total Reviews: 237

How Do G2 Users Rate Zoho SalesIQ?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.1/10)
  • Automation: 7.7/10 (Category avg: 8.7/10)
  • Integrations: 7.5/10 (Category avg: 8.6/10)
  • Personalization: 8.0/10 (Category avg: 8.5/10)

Who Is the Company Behind Zoho SalesIQ?

  • Seller: Zoho
  • Year Founded: 1996
  • HQ Location: Austin, TX
  • Twitter: @Zoho
    137,880 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    30,913 employees on LinkedIn®
  • Phone: +1 (888) 900-9646

Who Uses This Product?

  • Who Uses This: CEO, Director
  • Top Industries: Information Technology and Services, Marketing and Advertising
  • Company Size: 72% Small, 20% Medium

What Do G2 Reviewers Say About Zoho SalesIQ?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Zoho SalesIQ, enabling efficient real-time engagement and streamlined visitor interactions.
  • Users appreciate the real-time engagement features of Zoho SalesIQ, enhancing customer interaction and boosting conversions seamlessly.
  • Users appreciate the real-time engagement features of Zoho SalesIQ, enhancing customer support and boosting conversions efficiently.
  • Users appreciate the seamless integrations of Zoho SalesIQ, enhancing real-time communication and lead management effortlessly.
  • Users commend the superb customer support of Zoho SalesIQ, enhancing their experience and efficiency in resolving inquiries.
Cons
  • Users experience excessive and delayed notifications on the Android app, affecting their overall satisfaction with Zoho SalesIQ.
  • Users find the learning curve steep, as the customization options can be overwhelming and require time to master.
  • Users find Zoho SalesIQ's customization options somewhat limited, making initial setup and navigation a bit overwhelming.
  • Users experience notification issues with delays and duplicates, especially when using the Android app and website.
  • Users find the setup process for Zoho SalesIQ to be not intuitive, leading to an overwhelming experience initially.

What Are Recent G2 Reviews of Zoho SalesIQ?

Hiver in Gmail

Hiver in Gmail transforms Gmail into a powerful agentic helpdesk. Support teams can manage shared inboxes, collaborate on conversations, automate workflows, and use AI to handle requests more efficiently, all without leaving the comfort and familiarity of their Gmail inbox. Hiver also offers Hiver Omni, an omnichannel customer service platform that brings email, chat, voice, Slack, SMS, and social into one queue. Unlike Hiver in Gmail, which works inside Gmail, Hiver Omni is a standalone platform with its own interface. Key features of Hiver in Gmail: - Shared Inbox Management: Shared inboxes like support@, info@, or help@ can be managed directly inside Gmail. Every incoming email can be assigned to a specific person, and teammates can collaborate through internal notes without a single forward or CC. - Cross-team collaboration: Resolve complex requests without losing context between teams. Hiver keeps conversation history, private notes, handoffs, and Slack discussions connected to the customer thread, so everyone involved works from the same picture. - Ticketing: Give every request clear ownership and structure, with status, priority, custom fields, queues, SLAs, and a complete history of every action. Teams can configure ticket fields and define SLAs in natural language, while built-in audit trails keep work accountable and reporting-ready. -AI Agents: AI Agents take customer requests from intent to resolution. They understand what the customer needs, gather relevant context, follow your team’s procedures, take actions across connected systems, and respond. They resolve requests autonomously and bring in your team when human judgment is needed. - AI Copilot: When a request needs a person, Copilot does the groundwork. It finds similar issues, gathers context, drafts replies in your team’s tone, recommends next steps, and takes directed actions, such as updating Salesforce or retrieving information from Confluence. Your team stays in control, reviewing and approving what goes out. - Self-updating help center: Turn every resolution into knowledge that compounds. Hiver AI turns resolved conversations into help center articles and flags existing content when it becomes outdated or conflicts with how your team actually resolves issues. - Integrations & Workflows: Connect the tools your team already uses and automate the work between them. Workflows route, assign, tag, triage, and escalate requests using conditions and data from your apps. Teams can build workflows, define triage rules, and trigger actions across connected systems using natural language. - Analytics: Reporting covers volume, response and resolution times, SLA attainment, and satisfaction, broken out by channel, team, and individual. It also tracks quality and customer health, and surfaces trends across conversations. Your team can query the data in natural language, inside Hiver or through MCP. - Customer Intelligence: Build a living understanding of every customer account. Hiver brings together conversations, CRM data, product usage, and calls to continuously assess health, sentiment, and churn risk. Ask AI answers deeper questions about each account, while AI Agents and your team use that intelligence to make every interaction more informed, relevant, and personal. Support teams at 10,000+ organizations, including the likes of Bynder, Epic Games, and Flexport, trust Hiver to run their support function. Part of what drives that trust is knowing Hiver in Gmail comes with 24x7 product support led by humans, on all its plans, regardless of what tier you’re on.

Average Rating: 4.6/5.0

Total Reviews: 1,261

How Do G2 Users Rate Hiver in Gmail?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.1/10)
  • Automation: 8.6/10 (Category avg: 8.7/10)
  • Integrations: 8.8/10 (Category avg: 8.6/10)
  • Personalization: 8.3/10 (Category avg: 8.5/10)

Who Is the Company Behind Hiver in Gmail?

  • Seller: Hiver
  • Company Website:
  • Year Founded: 2011
  • HQ Location: San Jose, CA
  • Twitter: @hiverhq
    5,617 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    276 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Owner
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 66% Small, 27% Medium

What Do G2 Reviewers Say About Hiver in Gmail?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Hiver in Gmail, facilitating efficient communication and task assignments.
  • Users love the seamless team collaboration Hiver provides, enhancing organization and communication for remote teams.
  • Users find Hiver's email management system invaluable for effectively overseeing communication in remote teams.
  • Users praise Hiver for its streamlined communication, facilitating efficient collaboration within Gmail for their teams.
  • Users highlight the seamless collaboration capabilities of Hiver, enhancing team communication and productivity in Gmail.
Cons
  • Users experience email issues with Hiver in Gmail, including glitches, long loading times, and challenges in data retrieval.
  • Users feel there are missing features in Hiver, expressing a desire for enhancements and better email management tools.
  • Users express frustration with limited features in Hiver, impacting efficiency, especially for organizations with varied work schedules.
  • Users experience occasional slow loading times with Hiver in Gmail, which can affect their efficiency during tasks.
  • Users often face bug issues with Hiver, experiencing slowdowns and frequent disconnects that hinder efficiency.

What Are Recent G2 Reviews of Hiver in Gmail?

Wonderchat

Wonderchat is the AI customer service agent for small teams with real documentation. It answers from your own help center and docs, shows the source on every reply, tells you what your docs can't answer, and never surprises you on the bill. Key benefits: • Answers only from the content you connect (website, help center, docs, files, and Google Drive), with the source on every reply. • When no page covers a question, it says so instead of guessing, offers a person, and hands over the full conversation. Handover is never metered. • Every plan includes a help desk with tickets, a unified inbox, and live chat. Teams on Zendesk or Freshdesk can keep those tools with ticket sync from the Basic plan. • The AI Sales Agent, also on every plan, answers buying questions, asks the qualifying questions you set, and routes each lead to the right person. • No per-seat cost, and a free plan that refills 50 AI replies every month, no credit card. How it works: Paste a link to your website or help center, and the agent goes live from a hosted link or one embed snippet. Every question it couldn't answer lands in a review inbox, where your team writes the answer once and the agent uses it from then on. Proof of performance: • About 75% of evaluated conversations resolved without a person. • Jortt, a Dutch accounting platform, resolves about 92% of roughly 30,000 monthly inquiries without a person. • Answers in 40+ languages. Security: SOC 2 Type II · GDPR · EU-hosted, Frankfurt · HIPAA BAA available. Built for founders who still answer every support email and for first support hires who want an AI agent and a help desk in one place.

Average Rating: 4.9/5.0

Total Reviews: 22

How Do G2 Users Rate Wonderchat?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)
  • Automation: 10.0/10 (Category avg: 8.7/10)
  • Integrations: 10.0/10 (Category avg: 8.6/10)

Who Is the Company Behind Wonderchat?

Who Uses This Product?

  • Company Size: 61% Small, 22% Medium

What Are Recent G2 Reviews of Wonderchat?

Talkdesk

Talkdesk provides a customer experience platform that helps organizations operate a human-AI hybrid workforce across service, sales, and support. The platform includes enterprise-grade Contact Center as a Service (CCaaS) to support the human workforce and Customer Experience Automation (CXA) to build and manage the AI workforce and orchestrate work across both. CXA can work with Talkdesk CCaaS or an existing third-party contact center. CXA uses agentic AI and multi-agent orchestration to automate and coordinate how customer needs are resolved. Agentic AI can reason through goals, use tools and enterprise systems, take action, and execute multi-step work, while orchestration coordinates specialized AI agents and human workflows, including decisions, escalations, and handoffs. AI agents can complete work such as processing a claim, updating a billing record, scheduling an appointment, or resolving a service case rather than only answering questions or routing interactions. Talkdesk Data Cloud provides unified, real-time context from customer interactions, enterprise systems, and knowledge sources. Built-in guardrails and governance help organizations control how AI operates as automation scales. Talkdesk CCaaS and CXA both support omnichannel customer interactions across voice and digital channels. Talkdesk CCaaS provides capabilities for the human workforce, including omnichannel routing, workforce engagement management, real-time agent guidance, employee collaboration, and customer experience analytics. CXA orchestrates work across the human-AI workforce, coordinating human agents, AI agents, data, knowledge, workflows, enterprise systems, and governance to move customer needs toward resolution while preserving context across channels and handoffs. *Key capabilities include: -Agentic end-to-end automation: Automate customer interactions and the underlying work required to resolve them across front- and back-office systems, using agentic AI that can reason, act, and complete work rather than simply respond or assist. -Human-AI and multi-agent orchestration: Coordinate specialized AI agents, human employees, data, knowledge, workflows, and enterprise systems as work moves through complex customer journeys with intelligent decisions, escalations, and handoffs, while maintaining the context required for resolution. -Continuous automation lifecycle: Analyze previous customer interactions and performance data to discover high-impact automation opportunities, build and customize agentic AI agents using natural language, test them before they engage customers, orchestrate them in production, and continuously monitor and optimize performance and outcomes. -Industry-aware data and automation: Connect industry-specific systems and data sources with purpose-built AI agents, workflows, integrations, and preconfigured use cases, giving humans and AI relevant industry context and knowledge to address customer journeys and operational requirements across more than 12 industries. -Unified data, knowledge, and governance: Use Talkdesk Data Cloud to unify customer interactions, enterprise data, knowledge, and systems of record, providing real-time context for AI agents, human employees, and workflows. Apply guardrails, permissions, monitoring, and governance to help improve accuracy, consistency, decision-making, and control as automation scales. Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.

Average Rating: 4.4/5.0

Total Reviews: 2,514

How Do G2 Users Rate Talkdesk?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.1/10)
  • Integrations: 10.0/10 (Category avg: 8.6/10)

Who Is the Company Behind Talkdesk?

  • Seller: Talkdesk
  • Company Website:
  • Year Founded: 2011
  • HQ Location: Palo Alto, CA
  • Twitter: @talkdesk
    6,959 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,395 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Supervisor, Customer Service Representative
  • Top Industries: Consumer Services, Computer Software
  • Company Size: 60% Medium, 20% Small

What Do G2 Reviewers Say About Talkdesk?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the user-friendly interface of Talkdesk, enhancing their ability to review conversations and manage calls effectively.
  • Users appreciate the enhanced efficiency of Talkdesk, benefiting from streamlined communication and robust reporting tools.
  • Users appreciate the all-in-one communication platform of Talkdesk, enabling efficient customer assistance across various channels.
  • Users appreciate the seamless call management in Talkdesk, enhancing efficiency and minimizing manual errors during customer interactions.
  • Users value the seamless CRM integration of Talkdesk, enhancing productivity with automated features and strong customer support.
Cons
  • Users experience call issues with Talkdesk, citing audio problems, dropped calls, and unclear error responses.
  • Users experience technical issues with Talkdesk, including dropped calls, glitches, and manual callback settings interruptions.
  • Users express frustration over missing features in Talkdesk, including spellcheck and flexible scheduling options during calls.
  • Users face notification issues with Talkdesk, as unexpected offline status changes disrupt their experience without alerts.
  • Users often face connection issues with Talkdesk, causing frustrating delays and requiring frequent application restarts.

What Are Recent G2 Reviews of Talkdesk?

What Are G2 Users Discussing About Talkdesk?

Avaya Contact Center

Avaya Contact Center is delivered through Avaya Infinity, a cloud-native platform designed to orchestrate seamless customer experiences across all channels. Built on a modern microservices architecture with open AI orchestration, Avaya Infinity enables organizations to intelligently manage voice, digital, email, and messaging interactions. It provides dynamic routing, AI-powered automation, and real-time orchestration—with the unique flexibility to deploy fully in the cloud, on-premises, or in a hybrid environment. Core Capabilities: Voice Handling: Intelligent routing, real-time transcription, smart-search call recording, noise cancellation, callback support, and browser-based WebRTC calling via OmniSDK. Digital Channels: Feature-rich web chat (read receipts, typing indicators, interactive buttons), Microsoft 365 email integration, and messaging across key consumer platforms. Workflow Orchestration: Low-code/no-code workflow design, AI-generated workflows, SLA-based dynamic queueing, and secure PCI execution to automate end-to-end customer journeys. Agent Desktop: A unified, browser-based client featuring seamless CRM integration, screenpops, click-to-dial, and customizable UI through Infinity Elements. Outbound Campaigns: Fully automated voice, SMS, and email outreach with Predictive, Progressive, and Preview dialing modes. Analytics & Reporting: Real-time dashboards, historical supervisor tools, and advanced business intelligence powered by a Databricks data lakehouse architecture. AI & Technology Foundation: Tandem Care (Agentic AI): Bespoke AI assistants that seamlessly collaborate with human agents, augmenting their capabilities to make them up to 10x more productive while preserving the human touch. Model Context Protocol (MCP): Enables open AI orchestration, allowing organizations to securely connect any AI model with internal tools and APIs without vendor lock-in. AI Performance Index (APIx): A comprehensive set of value-driven KPIs that measure the real-world impact and effectiveness of AI within your contact center. Flexible Deployment Models: Cloud: A fully managed, cloud-native platform delivering the complete Infinity capability set with zero on-premises infrastructure required. Hybrid: Combines cloud-hosted Infinity with existing on-premises infrastructure, allowing enterprises to protect legacy investments or sensitive data while adding modern digital capabilities. On-Premises: The full Infinity stack re-platformed to run in the customer's data center, designed for regulated industries with strict data sovereignty mandates. Key Benefits: True Omnichannel: Unbroken context and orchestration across voice, email, chat, SMS, and outbound touchpoints. Open Architecture: API-first design seamlessly integrates with any CRM, ERP, HRM, or back-office system. Operational Efficiency: Intelligent routing, automated workflows, and smart self-service dramatically reduce handle times and boost first-contact resolution. Continuous Innovation: A microservices foundation ensures zero-downtime upgrades and seamless scalability. Summary: Avaya Contact Center through Avaya Infinity serves mid-market to large enterprises seeking to modernize customer engagement without compromising on architectural control. It is ideal for organizations—particularly those in highly regulated industries—that require true omnichannel orchestration, advanced AI automation, and the flexibility to choose their exact deployment model.

Average Rating: 4.1/5.0

Total Reviews: 161

How Do G2 Users Rate Avaya Contact Center?

  • Has the product been a good partner in doing business?: 8.0/10 (Category avg: 9.1/10)
  • Automation: 10.0/10 (Category avg: 8.7/10)
  • Integrations: 10.0/10 (Category avg: 8.6/10)
  • Personalization: 10.0/10 (Category avg: 8.5/10)

Who Is the Company Behind Avaya Contact Center?

  • Seller: Avaya
  • Company Website:
  • Year Founded: 2000
  • HQ Location: Morristown, NJ
  • Twitter: @Avaya
    36,704 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    11,753 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Telecom engineer
  • Top Industries: Telecommunications, Information Technology and Services
  • Company Size: 50% Large, 33% Medium

What Do G2 Reviewers Say About Avaya Contact Center?

AI-generated summary from verified user reviews

Pros
  • Users value the enterprise voice and reporting capabilities of Avaya Contact Center for seamless inbound and outbound calling.
  • Users value the strong analytics and reporting capabilities of Avaya Contact Center for enterprise voice solutions.
  • Users value the excellent call quality of Avaya Contact Center, enhancing their communication and reporting capabilities.
  • Users value the connectivity of Avaya Contact Center, enabling seamless inbound and outbound calls from any location.
  • Users find Avaya Contact Center to be an easy-to-use platform, appreciating its simplicity and straightforward features.
Cons
  • Users often face complexity in deployment, configurations, and integrations, which can hinder effective usage of Avaya Contact Center.
  • Users face customization difficulty due to the complexity in deployment, configurations, and integrations of Avaya Contact Center.
  • Users face difficult implementation challenges with Avaya Contact Center, particularly in deployment and configurations.
  • Users find the difficult setup of Avaya Contact Center challenging, affecting deployment and integration efficiency.
  • Users often face authentication errors and static line issues, causing frustration and hindering effective communication.

What Are Recent G2 Reviews of Avaya Contact Center?

TeamSupport

TeamSupport takes you beyond the ticket to deliver the answers your customer, your team, and your business need. More than a ticket management tool, TeamSupport is a purpose-built AI customer success platform for growing B2B SaaS companies, where onboarding, support, and ongoing innovation are the keys to acquiring, growing, and retaining customer relationships. We focus on the actual use of your SaaS product — listening to the signals embedded in every onboarding call, every first-time question about a feature, and every persistent bug report. Those moments aren’t just support interactions; they’re a goldmine of product and customer insight. We ensure your customers are trained, guided through adoption, supported to get maximum value, and encouraged to expand their use. With our account-level insights and B2B-focused AI agent you can make better decisions, protect your customer base, and keep growing.

Average Rating: 4.4/5.0

Total Reviews: 877

How Do G2 Users Rate TeamSupport?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.1/10)
  • Automation: 8.8/10 (Category avg: 8.7/10)
  • Integrations: 8.3/10 (Category avg: 8.6/10)
  • Personalization: 8.9/10 (Category avg: 8.5/10)

Who Is the Company Behind TeamSupport?

  • Seller: TeamSupport
  • Year Founded: 2008
  • HQ Location: Dallas, TX
  • Twitter: @TeamSupport
    13,505 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    63 employees on LinkedIn®
  • Phone: +1 (800) 596-2820

Who Uses This Product?

  • Who Uses This: Software Engineer, Software Developer
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 44% Medium, 39% Small

What Do G2 Reviewers Say About TeamSupport?

AI-generated summary from verified user reviews

Pros
  • Users commend TeamSupport for its comprehensive feature set, enhancing efficiency and improving team collaboration and customer service.
  • Users find TeamSupport's interface easy to use, enhancing their efficiency and overall customer support experience.
  • Users appreciate the helpful support from TeamSupport, enhancing issue resolution and onboarding experiences significantly.
  • Users value the exceptional customer support of TeamSupport, noting its helpfulness, communication, and assistance during onboarding.
  • Users value the task reminders of TeamSupport, greatly enhancing their organization and efficiency in managing workloads.
Cons
  • Users are facing a steep learning curve with TeamSupport, finding the interface less intuitive and challenging to navigate.
  • Users find the slow loading of TeamSupport frustrating, impacting efficiency during client interactions and ticket management.
  • Users often experience slow performance with TeamSupport, causing inconvenience and delays in managing email communication effectively.
  • Users find the search functionality inadequate, struggling to efficiently locate relevant tickets and manage bulk edits.
  • Users note the need for improved integration with other software tools to enhance TeamSupport's functionality and customization.

What Are Recent G2 Reviews of TeamSupport?

What Are G2 Users Discussing About TeamSupport?

Help Scout

Help Scout is the go-to support platform for growing businesses. It's quick to set up, easy to use, and allows teams to manage all support interactions—whether through email, live chat, social media, or self-service—in one unified platform. With advanced tools for collaboration and organization, teams using Help Scout are able to assist 52% more customers. Those who take advantage of our AI features see an additional 36% boost in productivity. Plus, you can build help centers and embed support options directly on your website or app, giving customers instant answers and reducing support volume by 30%. It's no wonder Help Scout is a favorite among support professionals and customers. You can get started in just 15 minutes and become a power user within a day. Teams using Help Scout achieve 25% higher CSAT scores than the industry average and consistently surpass their metrics, helping more customers while delivering exceptional service.

Average Rating: 4.4/5.0

Total Reviews: 420

How Do G2 Users Rate Help Scout?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.1/10)
  • Automation: 8.7/10 (Category avg: 8.7/10)
  • Integrations: 8.7/10 (Category avg: 8.6/10)
  • Personalization: 8.5/10 (Category avg: 8.5/10)

Who Is the Company Behind Help Scout?

  • Seller: Help Scout
  • Company Website:
  • Year Founded: 2011
  • HQ Location: Boston, MA
  • Twitter: @helpscout
    11,601 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    290 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Customer Success Manager, CEO
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 60% Small, 33% Medium

What Do G2 Reviewers Say About Help Scout?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the user-friendly interface of Help Scout, enhancing collaboration and efficient customer interactions.
  • Users appreciate the intuitive interface and automation features of Help Scout, enhancing team collaboration and support workflows.
  • Users find Help Scout very easy to use, enhancing team management and streamlining customer communication effectively.
  • Users value the responsive customer support of Help Scout, enhancing their overall experience and satisfaction.
  • Users value the accessible and effective knowledge base of Help Scout, empowering customers to find solutions independently.
Cons
  • Users find a lack of features in Help Scout, including limited customization and advanced reporting on lower plans.
  • Users find Help Scout has limited features and reporting options, hindering their ability to analyze data effectively.
  • Users note the lack of features in Help Scout compared to competitors, impacting functionality and user experience.
  • Users find limited customization in Help Scout, hindering flexibility in workflows and knowledgebase design.
  • Users feel Help Scout has limited functionality, wishing for more advanced features and improved interface options.

What Are Recent G2 Reviews of Help Scout?

What Are G2 Users Discussing About Help Scout?

Whatfix

Whatfix is the AI-native Digital Adoption Platform built for the modern enterprise. It’s the only platform to unify pre-production simulation training, in-workflow guidance and support, and adoption analytics for continuous optimization, driving business outcomes from enterprise software.

Average Rating: 4.6/5.0

Total Reviews: 550

How Do G2 Users Rate Whatfix?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 9.1/10)
  • Automation: 8.1/10 (Category avg: 8.7/10)
  • Integrations: 8.0/10 (Category avg: 8.6/10)
  • Personalization: 8.2/10 (Category avg: 8.5/10)

Who Is the Company Behind Whatfix?

  • Seller: Whatfix
  • Company Website:
  • Year Founded: 2013
  • HQ Location: San Jose, CA
  • Twitter: @whatfix
    3,096 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,102 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Product Manager, Project Manager
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 45% Large, 36% Medium

What Do G2 Reviewers Say About Whatfix?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Whatfix, allowing effortless content creation without coding expertise.
  • Users praise the unmatched customer support from Whatfix, facilitating smooth onboarding and effective tool implementation.
  • Users appreciate the user-friendly navigation of Whatfix, streamlining training and enhancing understanding of SaaS tools.
  • Users appreciate the intuitive no-code authoring of Whatfix, enabling seamless in-app guidance tailored to various user needs.
  • Users appreciate the ease of content creation with Whatfix, enjoying quick support and seamless implementation.
Cons
  • Users find the learning curve steep, requiring significant time and technical support for an effective setup.
  • Users find the translation process and enablement sessions to be time-consuming, impacting overall productivity and engagement.
  • Users find content library maintenance clunky and analytics limitations hinder usability, affecting the overall experience.
  • Users find the complexity of setup and configuration challenging, often requiring technical support for advanced features.
  • Users find a lack of guidance for advanced workflows, complicating the use of Whatfix for power users.

What Are Recent G2 Reviews of Whatfix?

What Are G2 Users Discussing About Whatfix?

Stonly

Stonly is the modern knowledge platform for customer service. We help companies drive fast, accurate resolutions with step-by-step guides, decision trees, AI answers, automations, walkthroughs, checklists, and knowledge bases for agents and customers. Unlike other knowledge platforms, Stonly’s knowledge is interactive (instead of static) and delivered when and where people need it. That means it gets used much more often and can handle every case that comes its way. Use AI to leverage your knowledge to respond to each request with the ideal solution—be it an easy answer or in-depth guidance. You can control the answers and handle every question well, even the most critical and complex ones. Easily create great knowledge content and keep it up to date and accurate. We’ll give you the tools to collect feedback, measure, and improve the impact of knowledge on your business. Integrate with all of your tools and processes, including Zendesk, Salesforce Service Cloud, Freshworks, HubSpot, and more. Learn how Stonly empowers thousands of companies to support millions of customers at https://stonly.com/

Average Rating: 4.8/5.0

Total Reviews: 131

How Do G2 Users Rate Stonly?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.1/10)
  • Automation: 8.1/10 (Category avg: 8.7/10)
  • Integrations: 8.1/10 (Category avg: 8.6/10)
  • Personalization: 8.9/10 (Category avg: 8.5/10)

Who Is the Company Behind Stonly?

  • Seller: Stonly
  • Year Founded: 2018
  • HQ Location: Paris, FR
  • Twitter: @stonly
    3 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    65 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 58% Small, 34% Medium

What Do G2 Reviewers Say About Stonly?

AI-generated summary from verified user reviews

Pros
  • Users praise Stonly for its incredibly user-friendly interface, making it easy to keep customers informed and engaged.
  • Users praise Stonly for its powerful and user-friendly features, along with exceptional support that enhances their experience.
  • Users appreciate the incredibly user-friendly nature of Stonly, making it easy to keep partners and customers informed.
  • Users find Stonly to be incredibly user-friendly, enhancing communication and simplifying updates for partners and customers.
  • Users value the easy implementation of Stonly, enabling swift setup and integration with existing systems.
Cons
  • Users note missing features like advanced widgets and multimedia support, though development is in progress.
  • Users note a lack of features, but find most needs met with ongoing development addressing the gaps.
  • Users find the time consumption in managing multiple widgets and requiring developer assistance frustratingly inefficient.
  • Users often face button issues that hinder functionality and usability in Stonly's interactive elements.
  • Users experience chatbot issues with Stonly, facing challenges in integration and functionality for improved support interaction.

What Are Recent G2 Reviews of Stonly?

What Are G2 Users Discussing About Stonly?

HappyFox Help Desk

HappyFox Help Desk is a comprehensive support and ticket management platform that consolidates customer and internal queries from multiple channels, including email, chat, and web portals. With a user-friendly interface, robust automation, and advanced reporting capabilities, it enhances response times and customer satisfaction. Trusted by over 12,000 companies in 70+ countries, HappyFox serves diverse industries such as education, IT, media, e-commerce, retail, manufacturing, non-profit, and government, ensuring seamless support operations across various sectors. HappyFox Help Desk is designed to deliver seamless support through omnichannel ticketing, which consolidates customer interactions into a single, unified interface. It offers efficient ticket management with customizable statuses and queues, enhanced team collaboration with private notes and task management, and powerful automation tools to streamline routine tasks. These features make it ideal for businesses of all sizes, as well as internal teams such as Facilities, IT, and HR, ensuring a productive and organized help desk environment. Enterprises choose HappyFox for its tailored solutions and comprehensive tech stack, which includes smart automation, SLA management, real-time reporting, and a robust knowledge base. Our consultative approach ensures customized solutions that fit unique requirements, supported by a dedicated expert team for rapid issue resolution. HappyFox's extensive knowledge base and seamless integrations with enterprise tools enable effortless implementation and scalability, making it the preferred choice for enterprises looking to enhance their support operations and achieve higher efficiency and customer satisfaction.

Average Rating: 4.5/5.0

Total Reviews: 138

How Do G2 Users Rate HappyFox Help Desk?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.1/10)
  • Automation: 10.0/10 (Category avg: 8.7/10)
  • Integrations: 10.0/10 (Category avg: 8.6/10)
  • Personalization: 10.0/10 (Category avg: 8.5/10)

Who Is the Company Behind HappyFox Help Desk?

  • Seller: HappyFox Inc.
  • Year Founded: 2011
  • HQ Location: Irvine, California
  • LinkedIn® Page: www.linkedin.com
    144 employees on LinkedIn®
  • Phone: +1 (949) 535-2220

Who Uses This Product?

  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 42% Medium, 39% Small

What Do G2 Reviewers Say About HappyFox Help Desk?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of HappyFox Help Desk, making onboarding and daily tasks straightforward and efficient.
  • Users praise the exceptional customer support provided by HappyFox Help Desk, ensuring seamless experiences even in challenging situations.
  • Users value the automation features of HappyFox Help Desk, enhancing efficiency and simplifying ticket management significantly.
  • Users value the easy setup of HappyFox Help Desk, enhancing user experience and onboarding efficiency.
  • Users appreciate the efficiency of HappyFox Help Desk, which enhances productivity and simplifies issue tracking for teams.
Cons
  • Users experience frequent troubles with CC functionality, which complicates ticket visibility and collaboration efforts.
  • Users find the complex usability of HappyFox Help Desk hampers a smooth transition from GSuite Help Desk.
  • Users find email communication issues in HappyFox Help Desk hinder their workflow and affect overall interaction efficiency.
  • Users struggle with email management issues in HappyFox Help Desk, impacting ticket routing and notifications clarity.
  • Users feel that the product is too expensive and lack flexible features for a broader user base.

What Are Recent G2 Reviews of HappyFox Help Desk?

What Are G2 Users Discussing About HappyFox Help Desk?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated