# Top Free Customer Self-Service Software - Page 3 Check out our list of free Customer Self-Service Software. Products featured on this list are the ones that offer a free trial version. As with most free versions, there are limitations, typically time or features. If you'd like to see more products and to evaluate additional feature options, compare all [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service) to ensure you get the right product. ## View Free Customer Self-Service Software G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our [scoring methodologies](https://research.g2.com/g2-scoring-methodologies). **184** Customer Self-Service Products Available View all [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service) View all [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service) ### [DevRev](https://www.g2.com/products/devrev-devrev/reviews) [By DevRev](https://www.g2.com/sellers/devrev) [ (211)4.3 out of 5 ](https://www.g2.com/products/devrev-devrev/reviews#reviews "Read DevRev Reviews") Product Description DevRev Computer is an AI-powered work platform that connects structured data (CRM records, tickets, log data) and unstructured data (documents, emails, meeting notes) into a unified knowledge graph. D **Users:** Product Manager, HR Specialist · **Industries:** Computer Software, Financial Services · **Market Segment:** 54% Mid-Market, 33% Small-Business ![Verified User in Insurance](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Insurance") UI allowing customers to download your app isn't always enough. if they don't use it regularly, the app has no price. The analytics tool gives...[Read review](https://www.g2.com/products/devrev-devrev/reviews/devrev-review-8140663) ![Nishant G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nishant G.") NG I like DevRev for its ease of use and smart AI. It has a very easy user interface that reduces hassle and enhances efficiency. I also find its cost...[Read review](https://www.g2.com/products/devrev-devrev/reviews/devrev-review-12705558) Year Founded 2020 HQ Location Palo Alto, CA Company Website https://devrev.ai/ Twitter @devrev LinkedIn® Page https://www.linkedin.com/company/devrev/ ### [Userflow](https://www.g2.com/products/userflow/reviews) [By Joincube, Inc. (DBA Beamer)](https://www.g2.com/sellers/joincube-inc-dba-beamer) [ (116)4.8 out of 5 ](https://www.g2.com/products/userflow/reviews#reviews "Read Userflow Reviews") Product Description Userflow is a Product Adoption Engine built for customer-obsessed SaaS teams running self-serve products. Many teams rely on engineering to ship in-app onboarding, announcements, and user education **Users:** CEO · **Industries:** Computer Software, Information Technology and Services · **Market Segment:** 59% Small-Business, 34% Mid-Market ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC The functionality is great and very easy to use for non-software developers. This means that our product managers can manage the content. The...[Read review](https://www.g2.com/products/userflow/reviews/userflow-review-7995440) ![NITIN R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "NITIN R.") NR It's very easy to use. There is a broad variety of use cases for which it can be used. Their customer support is excellent. I have been using...[Read review](https://www.g2.com/products/userflow/reviews/userflow-review-11082864) Year Founded 2011 HQ Location Austin, Texas Company Website https://www.joincube.com Twitter @joincube LinkedIn® Page https://www.linkedin.com/company/3477380/ [![G2 Advertising](/assets/my-g2-logo-41632af6f81a240a0a9886638f412b2ac9a29f4001534f8c83be89a58ef9d45d.svg "G2 Advertising")](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) Sponsored G2 Advertising Get 2x conversion than Google Ads with G2 Advertising! G2 Advertising places your product in premium positions on high-traffic pages and on targeted competitor pages to reach buyers at key comparison moments. [ Learn More ](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) ### [KnowledgeOwl](https://www.g2.com/products/knowledgeowl/reviews) [By KnowledgeOwl](https://www.g2.com/sellers/knowledgeowl) [ (133)4.6 out of 5 ](https://www.g2.com/products/knowledgeowl/reviews#reviews "Read KnowledgeOwl Reviews") Product Description KnowledgeOwl: The Easiest Way for your Customers and Employees to Find Answers KnowledgeOwl is comprehensive knowledge management software built for organizations that need powerful features withou **Users:** Technical Writer · **Industries:** Computer Software, Information Technology and Services · **Market Segment:** 47% Mid-Market, 31% Small-Business ![Merideth G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Merideth G.") MG KnowledgeOwl provides complete customization from look and feel to the organization and presentation of article content. Their support staff are...[Read review](https://www.g2.com/products/knowledgeowl/reviews/knowledgeowl-review-9856662) ![Sarah C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sarah C.") SC The KnowledgeOwl platform makes it easy for novice authors to create and maintain kbases. The customer support is second to none. The cost of the...[Read review](https://www.g2.com/products/knowledgeowl/reviews/knowledgeowl-review-9860253) Year Founded 2015 HQ Location Broomfield, CO Company Website https://www.knowledgeowl.com LinkedIn® Page https://www.linkedin.com/company/knowledgeowl/ ### [Stonly](https://www.g2.com/products/stonly/reviews) [By Stonly](https://www.g2.com/sellers/stonly) [ (132)4.8 out of 5 ](https://www.g2.com/products/stonly/reviews#reviews "Read Stonly Reviews") Product Description Stonly is the modern knowledge platform for customer service. We help companies drive fast, accurate resolutions with step-by-step guides, decision trees, AI answers, automations, walkthroughs, chec **Industries:** Computer Software, Information Technology and Services · **Market Segment:** 58% Small-Business, 34% Mid-Market ![Sarah V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sarah V.") SV I love how Stonly is very easy to use. It's straightforward and easy to work with to complete my projects. There are a LOT of benefits using...[Read review](https://www.g2.com/products/stonly/reviews/stonly-review-8159341) ![Miguel L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Miguel L.") ML We have developed a FAQ's page for one of our clients and they loved it[Read review](https://www.g2.com/products/stonly/reviews/stonly-review-8173217) Year Founded 2018 HQ Location Paris, FR Company Website https://stonly.com/ Twitter @stonly LinkedIn® Page https://www.linkedin.com/company/stonly/ ### [Product Fruits](https://www.g2.com/products/product-fruits/reviews) [By Product Fruits](https://www.g2.com/sellers/product-fruits) [ (238)4.7 out of 5 ](https://www.g2.com/products/product-fruits/reviews#reviews "Read Product Fruits Reviews") Product Description No-code product adoption platform — user onboarding, feature adoption and in-app support, powered by Elvin AI. Product Fruits is a digital adoption platform that helps product and customer success **Users:** Product Manager, CTO · **Industries:** Computer Software, Information Technology and Services · **Market Segment:** 64% Small-Business, 26% Mid-Market ![Kerry F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kerry F.") KF Product Fruits is incredibly user-friendly with a modern, light UI that makes our workflow feel seamless. We can quickly create and deploy...[Read review](https://www.g2.com/products/product-fruits/reviews/product-fruits-review-12195019) ![Verified User in Research](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Research") AR Based on our research for our clients, Product Fruits emerged as the option with the best price-quality ratio. Setup and start-up proved to be very...[Read review](https://www.g2.com/products/product-fruits/reviews/product-fruits-review-12476154) Year Founded 2019 HQ Location Prague, CZ Company Website https://productfruits.com Twitter @productfruits LinkedIn® Page https://www.linkedin.com/company/product-fruits/ ### [Kayako](https://www.g2.com/products/kayako/reviews) [By Kayako](https://www.g2.com/sellers/kayako) [ (227)4.1 out of 5 ](https://www.g2.com/products/kayako/reviews#reviews "Read Kayako Reviews") Product Description Kayako is effortless customer service software that helps teams be more productive and build customer loyalty. Unlike legacy support tools, Kayako brings together your multi-channel conversations and **Industries:** Information Technology and Services, Computer Software · **Market Segment:** 53% Small-Business, 35% Mid-Market RU Ticketing system. Multiple departments/groups. Ease of use for all users. Insight and reporting. SLA Management and visibility.[Read review](https://www.g2.com/products/kayako/reviews/kayako-review-4847480) RD Simple, easy and low cost. It's also has a good team management feature to assign support staff for customers.[Read review](https://www.g2.com/products/kayako/reviews/kayako-review-4886386) Year Founded 2001 HQ Location N/A Company Website https://www.kayako.com/ Twitter @Kayako LinkedIn® Page https://www.linkedin.com/company/kayako/ Phone +1 (888) 952-9256 ### [Crisp](https://www.g2.com/products/crisp/reviews) [By Crisp IM SARL](https://www.g2.com/sellers/crisp-im-sarl) [ (200)4.5 out of 5 ](https://www.g2.com/products/crisp/reviews#reviews "Read Crisp Reviews") Product Description Crisp is the ultimate all-in-one AI-powered multichannel customer support platform that helps businesses connect instantly with their customers or leads waiting for support. With its quickly evolving **Users:** CEO, Founder · **Industries:** Computer Software, Information Technology and Services · **Market Segment:** 86% Small-Business, 12% Mid-Market ![Tuan B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tuan B.") TB Pros: + All-in-one inbox with multi-channel support + Chatbot and automation tools + Affordable pricing, especially for startups + Excellent...[Read review](https://www.g2.com/products/crisp/reviews/crisp-review-11347364) ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Great value in the features provided for the subscription price. They also have excellent customer support and is very responsive and friendly. We...[Read review](https://www.g2.com/products/crisp/reviews/crisp-review-11956311) Year Founded 2015 HQ Location Nantes, FR Company Website https://crisp.chat/ LinkedIn® Page https://www.linkedin.com/company/crisp-im/ ### [GrooveHQ](https://www.g2.com/products/groovehq/reviews) [By GrooveHQ](https://www.g2.com/sellers/groovehq) [ (195)4.6 out of 5 ](https://www.g2.com/products/groovehq/reviews#reviews "Read GrooveHQ Reviews") Product Description The refreshingly simple yet powerful alternative to Zendesk. Over 2,000 small businesses use Groove's help desk software to centralize and automate their customer support. **Industries:** Computer Software, Information Technology and Services · **Market Segment:** 77% Small-Business, 22% Mid-Market ![Clayton J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Clayton J.") CJ Design and UI are excellent Does exactly what I want it too Not complicated, but enough features to be flexible Great value pricing Plugs in...[Read review](https://www.g2.com/products/groovehq/reviews/groovehq-review-8276429) ![Peer E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Peer E.") PE Support is very fast, when you need it. It's not very often yo do need it, as Groove is quite simple to use and setup. Lot's of great features and...[Read review](https://www.g2.com/products/groovehq/reviews/groovehq-review-8281553) Year Founded 2011 HQ Location Newport, RI Company Website https://www.groovehq.com Twitter @Groove LinkedIn® Page https://www.linkedin.com/company/3150436/ ### [LiveChat](https://www.g2.com/products/livechat/reviews) [By Text](https://www.g2.com/sellers/text) [ (810)4.5 out of 5 ](https://www.g2.com/products/livechat/reviews#reviews "Read LiveChat Reviews") Product Description LiveChat is a comprehensive customer communication platform that enables businesses to connect with their website visitors and customers in real-time, driving sales, delivering support, and enhancing **Users:** Customer Service Representative, CEO · **Industries:** Computer Software, Information Technology and Services · **Market Segment:** 44% Small-Business, 37% Mid-Market User SentimentHow are these determined? Reviewers like the ease of implementation, the AI features that speed up responses, the ability to customize events and integrations, and the real-time notifications that improve customer experience. Reviewers noted that some advanced features can be expensive for smaller teams, the mobile app can be slower compared to the desktop version, and the customization options for certain workflows could be more flexible. Year Founded 2002 HQ Location Boston, MA, USA Company Website https://www.text.com/ Twitter @text\_hq LinkedIn® Page https://www.linkedin.com/company/text/ Ownership WSE: TXT ### [Zoho SalesIQ](https://www.g2.com/products/zoho-salesiq/reviews) [By Zoho](https://www.g2.com/sellers/zoho-b00ca9d5-bca8-41b5-a8ad-275480841704) [ (256)4.4 out of 5 ](https://www.g2.com/products/zoho-salesiq/reviews#reviews "Read Zoho SalesIQ Reviews") Product Description Zoho SalesIQ is a customer engagement platform with live chat, website visitor tracking, and analytics capabilities that helps you know your visitors, engage them, and support your customers in real t **Users:** CEO, Director · **Industries:** Information Technology and Services, Marketing and Advertising · **Market Segment:** 72% Small-Business, 20% Mid-Market JR I use Salesiq mainly to track people on my website and try to close deals with the Zobot, their personal chat bot created on the platform.[Read review](https://www.g2.com/products/zoho-salesiq/reviews/zoho-salesiq-review-3490226) ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") UH Its great at identifying users (and repeat users) to your website. You can even automate it to give visitors a ping when they visit a specific page...[Read review](https://www.g2.com/products/zoho-salesiq/reviews/zoho-salesiq-review-4376181) Year Founded 1996 HQ Location Austin, TX Company Website https://www.zoho.com Twitter @Zoho LinkedIn® Page https://www.linkedin.com/company/38373/ Phone +1 (888) 900-9646 ### [Re:amaze](https://www.g2.com/products/re-amaze/reviews) [By GoDaddy](https://www.g2.com/sellers/godaddy) [ (140)4.6 out of 5 ](https://www.g2.com/products/re-amaze/reviews#reviews "Read Re:amaze Reviews") Product Description Re:amaze is a helpdesk and customer messaging platform designed for websites, stores, and apps. Use Re:amaze to provide exceptional customer support through live chat, email, social media, mobile SMS/ **Users:** Owner, President · **Industries:** Retail, Sporting Goods · **Market Segment:** 81% Small-Business, 17% Mid-Market PV To start with, installation was very easy. I love the BOTs and Shared Inbox feature with great reporting.[Read review](https://www.g2.com/products/re-amaze/reviews/re-amaze-review-4414264) ![Vincent S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vincent S.") VS Re:Amaze has a FAQ portal that is easy to manage and maintain by the customer support team. The chat widget integrates well with e-commerce...[Read review](https://www.g2.com/products/re-amaze/reviews/re-amaze-review-7355480) Year Founded 1997 HQ Location Scottsdale, AZ Company Website https://www.godaddy.com Twitter @GoDaddy LinkedIn® Page https://www.linkedin.com/company/7846/ Ownership NYSE:GDDY Phone +1.480.505.8877 ### [Gist](https://www.g2.com/products/gist/reviews) [By Gist](https://www.g2.com/sellers/gist) [ (219)4.6 out of 5 ](https://www.g2.com/products/gist/reviews#reviews "Read Gist Reviews") Product Description Gist is a suite of tools businesses use to market, sell and communicate with their customers. And we're on a mission to help marketing, sales and support teams create great customer experiences in eve **Users:** Founder, CEO · **Industries:** Marketing and Advertising, Computer Software · **Market Segment:** 94% Small-Business, 5% Mid-Market ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") AM Trial emails and customer support messenger with behavioral targeted emails and messages.[Read review](https://www.g2.com/products/gist/reviews/gist-review-7240155) ![Carlos P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Carlos P.") CP We were paying a high price for some functionalities of Intercom and we changed to Gist because covers all our needs. Furthermore, the team is...[Read review](https://www.g2.com/products/gist/reviews/gist-review-7269662) Year Founded 2020 HQ Location Newark, Delaware Company Website https://getgist.com Twitter @gistplatform LinkedIn® Page https://www.linkedin.com/company/13263466/ ### [Fullstory](https://www.g2.com/products/fullstory/reviews) [By Fullstory](https://www.g2.com/sellers/fullstory) [ (1,051)4.5 out of 5 ](https://www.g2.com/products/fullstory/reviews#reviews "Read Fullstory Reviews") Product Description Fullstory is a behavioral data and analytics platform that helps technology leaders and digital experience teams understand their digital story so they can drive better digital experiences. Customer-c **Users:** Product Manager, Senior Product Manager · **Industries:** Computer Software, Information Technology and Services · **Market Segment:** 44% Mid-Market, 37% Small-Business ![Carlo D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Carlo D.") CD Very friendly backoffice, they are super willing to help and ready to go extra mile. We switched from a competitor and we were able to make a...[Read review](https://www.g2.com/products/fullstory/reviews/fullstory-review-11306625) JD FullStory is a great product for not only getting quantitative analysis about what users are doing on your digital properties, but going deeper...[Read review](https://www.g2.com/products/fullstory/reviews/fullstory-review-11358034) Year Founded 2014 HQ Location Atlanta, GA Company Website https://www.fullstory.com Twitter @fullstory LinkedIn® Page https://www.linkedin.com/company/3654338/ ### [Plivo](https://www.g2.com/products/plivo/reviews) [By Plivo](https://www.g2.com/sellers/plivo-2880e029-89f5-4ba3-8133-8e791654a76e) [ (747)4.5 out of 5 ](https://www.g2.com/products/plivo/reviews#reviews "Read Plivo Reviews") Product Description Plivo is a voice-first AI agent platform designed to streamline multi-channel customer engagement through various communication methods, including phone calls, chat, WhatsApp, SMS, email, and Slack. T **Users:** CEO, CTO · **Industries:** Computer Software, Information Technology and Services · **Market Segment:** 78% Small-Business, 17% Mid-Market User SentimentHow are these determined? Reviewers appreciate Plivo's competitive pricing, ease of implementation and integration, high reliability, and excellent customer support, as well as its ability to support high-volume messaging with minimal infrastructure requirements. Reviewers experienced issues with Plivo's inconsistent performance, poor communication skills from the support team, sudden price changes, lack of advanced analytics and intuitive interface, and limited support for country-specific messaging regulations. Year Founded 2011 HQ Location Austin, TX Company Website https://www.plivo.com/ Twitter @plivo LinkedIn® Page https://www.linkedin.com/company/plivo-inc/ ### [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) [By Sprinklr](https://www.g2.com/sellers/sprinklr) [ (749)4.3 out of 5 ](https://www.g2.com/products/sprinklr-service/reviews#reviews "Read Sprinklr Service Reviews") Product Description Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers rea **Users:** Social Media Manager, Community Manager · **Industries:** Consumer Services, Marketing and Advertising · **Market Segment:** 41% Enterprise, 30% Mid-Market User SentimentHow are these determined? Users frequently mention the product's capability for proactive listening across multiple channels, its benchmarking and engagement-to-marketing features, and the competitor analysis feature that helps keep a tab on competitors. Users experienced issues with the core team of Sprinklr not providing support for tech issues, the AI feature not being used perfectly to categorize social media posts, and the platform's complexity and steep learning curve. Year Founded 2009 HQ Location New York Company Website https://www.sprinklr.com Twitter @Sprinklr LinkedIn® Page https://www.linkedin.com/company/399351/ Ownership NYSE: CXM [![G2 Advertising](/assets/my-g2-logo-41632af6f81a240a0a9886638f412b2ac9a29f4001534f8c83be89a58ef9d45d.svg "G2 Advertising")](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) Sponsored G2 Advertising Get 2x conversion than Google Ads with G2 Advertising! G2 Advertising places your product in premium positions on high-traffic pages and on targeted competitor pages to reach buyers at key comparison moments. [ Learn More ](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) - [‹ Prev‹ Prev](/categories/customer-self-service/free?page=2#product-list) - [1](/categories/customer-self-service/free#product-list) - [2](/categories/customer-self-service/free?page=2#product-list) - 3 - [4](/categories/customer-self-service/free?page=4#product-list) - [5](/categories/customer-self-service/free?page=5#product-list) - [6](/categories/customer-self-service/free?page=6#product-list) - [7](/categories/customer-self-service/free?page=7#product-list) - … - [12](/categories/customer-self-service/free?page=12#product-list) - [13](/categories/customer-self-service/free?page=13#product-list) - [Next ›Next ›](/categories/customer-self-service/free?page=4#product-list)