HelpSite Reviews & Product Details

The price of HelpSite is pretty cheap compared to some other options. Review collected by and hosted on G2.com.

HelpSite has constant technical issues, which I believe are due to an overextended (or non-existent) engineering team. I believe the team is only 1 or 2 people. It's broken at least once per month lately, and these outages or bugs are highly disruptive to OUR end users that are paying for a Saas application. The JWT authentication stuff is always running into problems, causing our end customers to clear their cache, open incognito mode, and other inconvenient workarounds. It seems like they don't have adequate QA processes in place because too many bugs reach their production environment. Review collected by and hosted on G2.com.

The customer service is great. It's a great tool for building an easy FAQ site for our customers as well as it's very convenient to maintain and organized. So overall my experience with helpSite is positive. Review collected by and hosted on G2.com.

I don't have such issue with this tool but I feel it's text editor can be more better as it is used by tech and non tech both so it should be convenient for both equally and sometimes it's quite slow while making changes. Review collected by and hosted on G2.com.

Private documentation site viewable only by your users and

Separate private knowledge base just for our internal team Review collected by and hosted on G2.com.

Nothing so far as I have experienced and its working fine. Review collected by and hosted on G2.com.

HelpSite allows me to personalize and format my knowledge base how I want it. The interface is also straightforward. Review collected by and hosted on G2.com.

The customization options have limitations making it challenging to tailor the site according to our requirements. Review collected by and hosted on G2.com.

Helpsite is one of the only KB providers whose business model allows to create of multiple KB websites when most KB providers provide one customer-facing support website. The ease of customizing every KB page was also highly appreciated. HelpSite is also user-friendly, with a relatively flat user interface. Review collected by and hosted on G2.com.

The layout customization & text editing features could be improved:

1. include error/warning/success boxes, which are very important in tutorial-related documentation. 2. embed an image-editing tool within HelpSite.

3. include live editing and automatic save features. Review collected by and hosted on G2.com.

The ease of onboarding the tool, clear structure and categorizations, simplicity in layout yet attractive/modern feel,option for free usage until you are ready with all your content Review collected by and hosted on G2.com.

Lack of ample customization options and advanced collaboration, custom html/css included in a fairly expensive option, custom roles and permissions package is very expensive too Review collected by and hosted on G2.com.

The ease of working with Helpsite, access options in the more expensive plans, ability to get going with your help site even with the free version! Review collected by and hosted on G2.com.

Lack some options for pass-protection of single files and pages, statistics which user viewed what, also some discussion feature below each article perhaps Review collected by and hosted on G2.com.

Easy to use, user friendly. Able to add videos and easy to layout documentation. This allows for quick uploads. Also the pricing is great for all the features you get compared to other websites. Review collected by and hosted on G2.com.

Nothing , i think its a great system. Maybe in the future, add bigger video file uploads. Review collected by and hosted on G2.com.

We are a small outsourcing company and we have no enough IT Talents to help us build a good knowledge base portal or some sort of a company Wiki. Thanks to HelpSite, we don't need an IT guy to do the coding for us. HelpSite.com provides the kind of features that just simple need. What I like the best is their search for keywords function as well as able to read all types of document downloads from PDF, to Jpeg, to photos, excel and a lot more! I don't need to rewrite a prewritten document because of this. Review collected by and hosted on G2.com.

Not that I dislike, but since we are small-medium in size, we wanted to have unlimited articles to publish however, budget did not match. It may happen to other SMEs like us too. But they are able to rectify this. :-) Review collected by and hosted on G2.com.

After trying several software for a knowledge base, we found Helpsite. Their product is easy to use for both admin and user. Besides that, their functionality is right on point. Review collected by and hosted on G2.com.

If there would be a dislike, it would be that the main logo links to our own website instead of to the knowledge base. For me this is a con, for others a pro. Review collected by and hosted on G2.com.