# HelpSite Reviews **Vendor:** HelpSite **Category:** [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service) **Average Rating:** 4.5/5.0 **Total Reviews:** 11 ## About HelpSite Generate a beautiful FAQ & help site in minutes – for free. Your users deserve it. HelpSite gives you… - A support site with your FAQs and knowledge base. It's beautiful, mobile-friendly, and searchable so your customers can find answers fast. - A smart contact form that auto-suggests articles as someone types their message. Users get their questions answered faster and support agents save time. - A lightning-fast search box that works like magic to find relevant helpful articles for your users. ## HelpSite Pros & Cons **What users dislike:** - Users report frequent **authentication issues** with HelpSite, leading to disruptions and inconvenient workarounds for end customers. (1 reviews) - Users experience **constant software bugs** with HelpSite, leading to disruptive outages and inconvenience for end users. (1 reviews) - Users experience frequent **software glitches** with HelpSite, leading to disruptive outages and frustrating workarounds. (1 reviews) - Users face **unreliable service** with HelpSite, experiencing frequent outages and disruptive technical issues affecting end-user satisfaction. (1 reviews) ## HelpSite Reviews ### 1. Unreliable Software with Frequent Disruptions **Rating:** 0.5/5.0 stars **Reviewed by:** Pete B. **Reviewed Date:** January 19, 2026 **What do you like best about HelpSite?** The price of HelpSite is pretty cheap compared to some other options. **What do you dislike about HelpSite?** HelpSite has constant technical issues, which I believe are due to an overextended (or non-existent) engineering team. I believe the team is only 1 or 2 people. It's broken at least once per month lately, and these outages or bugs are highly disruptive to OUR end users that are paying for a Saas application. The JWT authentication stuff is always running into problems, causing our end customers to clear their cache, open incognito mode, and other inconvenient workarounds. It seems like they don't have adequate QA processes in place because too many bugs reach their production environment. **What problems is HelpSite solving and how is that benefiting you?** HelpSite offers help articles to users, but it faces constant technical issues and security problems. It's inexpensive, but technical disruptions and poor QA are significant drawbacks. ### 2. My genuine review about helpSite **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** November 03, 2023 **What do you like best about HelpSite?** The customer service is great. It's a great tool for building an easy FAQ site for our customers as well as it's very convenient to maintain and organized. So overall my experience with helpSite is positive. **What do you dislike about HelpSite?** I don't have such issue with this tool but I feel it's text editor can be more better as it is used by tech and non tech both so it should be convenient for both equally and sometimes it's quite slow while making changes. **What problems is HelpSite solving and how is that benefiting you?** I'm using it as an FAQ which makes easy for our clients user to find or access required information and because of it's simple interface helps our user to understand it conviently. ### 3. Best & easy knowledge base available in Industry **Rating:** 5.0/5.0 stars **Reviewed by:** Lovepreet S. | Sr IT Operations Consultant (Helpdesk & Power BI Lead), Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** December 13, 2023 **What do you like best about HelpSite?** Private documentation site viewable only by your users and Separate private knowledge base just for our internal team **What do you dislike about HelpSite?** Nothing so far as I have experienced and its working fine. **What problems is HelpSite solving and how is that benefiting you?** Providing Internal help docs that are needed frequently ### 4. Customize the layout and edit the Text **Rating:** 4.5/5.0 stars **Reviewed by:** Armando M. | Design Engineer, Civil Engineering, Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2023 **What do you like best about HelpSite?** HelpSite allows me to personalize and format my knowledge base how I want it. The interface is also straightforward. **What do you dislike about HelpSite?** The customization options have limitations making it challenging to tailor the site according to our requirements. **What problems is HelpSite solving and how is that benefiting you?** HelpSite.io reliable and robust platform has improved our customer support process. The self service knowledge base has reduced ticket volume. ### 5. Finally a KB software provider whose business model fits the need of multiple KBs creation! **Rating:** 4.5/5.0 stars **Reviewed by:** Robin S. | Chief Executive Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 08, 2023 **What do you like best about HelpSite?** Helpsite is one of the only KB providers whose business model allows to create of multiple KB websites when most KB providers provide one customer-facing support website. The ease of customizing every KB page was also highly appreciated. HelpSite is also user-friendly, with a relatively flat user interface. **What do you dislike about HelpSite?** The layout customization & text editing features could be improved: 1. include error/warning/success boxes, which are very important in tutorial-related documentation. 2. embed an image-editing tool within HelpSite. 3. include live editing and automatic save features. **What problems is HelpSite solving and how is that benefiting you?** HelpSite helps us create multiple customers and user-facing KB websites fast. ### 6. Super easy SaaS tool for generating tutorial-like sites **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 15, 2022 **What do you like best about HelpSite?** The ease of onboarding the tool, clear structure and categorizations, simplicity in layout yet attractive/modern feel,option for free usage until you are ready with all your content **What do you dislike about HelpSite?** Lack of ample customization options and advanced collaboration, custom html/css included in a fairly expensive option, custom roles and permissions package is very expensive too **What problems is HelpSite solving and how is that benefiting you?** Helpsite allows to put up a tutorials/support site for our software tools in minutes, with no programming skills needed. You can even use the free account and still have a support site while loading up all your content ### 7. Easy creation of support website, many options for access rights, very easy content editor **Rating:** 5.0/5.0 stars **Reviewed by:** Svetla M. | Communications manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 18, 2022 **What do you like best about HelpSite?** The ease of working with Helpsite, access options in the more expensive plans, ability to get going with your help site even with the free version! **What do you dislike about HelpSite?** Lack some options for pass-protection of single files and pages, statistics which user viewed what, also some discussion feature below each article perhaps **What problems is HelpSite solving and how is that benefiting you?** HelpSite makes the task of setting up a support site super fast and easy, and you can get going at no cost, if you don't need the advanced access, custom HTML and other options ### 8. Easy to use, fast results , great features, highly recommended **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** November 13, 2019 **What do you like best about HelpSite?** Easy to use, user friendly. Able to add videos and easy to layout documentation. This allows for quick uploads. Also the pricing is great for all the features you get compared to other websites. **What do you dislike about HelpSite?** Nothing , i think its a great system. Maybe in the future, add bigger video file uploads. **Recommendations to others considering HelpSite:** budget friendly , easy to use. Especially if you are doing this yourself **What problems is HelpSite solving and how is that benefiting you?** Allows us to upload all or training documentation to one site. This allows our staff to have a place to search everything without using multiple sites. ### 9. HelpSite serves all the purpose! **Rating:** 5.0/5.0 stars **Reviewed by:** Aimee N. | Owner/Managing Director, Outsourcing/Offshoring, Mid-Market (51-1000 emp.) **Reviewed Date:** November 08, 2018 **What do you like best about HelpSite?** We are a small outsourcing company and we have no enough IT Talents to help us build a good knowledge base portal or some sort of a company Wiki. Thanks to HelpSite, we don't need an IT guy to do the coding for us. HelpSite.com provides the kind of features that just simple need. What I like the best is their search for keywords function as well as able to read all types of document downloads from PDF, to Jpeg, to photos, excel and a lot more! I don't need to rewrite a prewritten document because of this. **What do you dislike about HelpSite?** Not that I dislike, but since we are small-medium in size, we wanted to have unlimited articles to publish however, budget did not match. It may happen to other SMEs like us too. But they are able to rectify this. :-) **Recommendations to others considering HelpSite:** I'd likely to recommend this to companies out there regardless of size, SMEs specially. **What problems is HelpSite solving and how is that benefiting you?** Creating Knowledge Base with good search function and categorizing the articles are both a brilliant design from the operations perspective. It made our work easier and we don't need to worry anymore on how to bank our process updates. ### 10. Keep it simple stupid! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Sports | Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2019 **What do you like best about HelpSite?** After trying several software for a knowledge base, we found Helpsite. Their product is easy to use for both admin and user. Besides that, their functionality is right on point. **What do you dislike about HelpSite?** If there would be a dislike, it would be that the main logo links to our own website instead of to the knowledge base. For me this is a con, for others a pro. **What problems is HelpSite solving and how is that benefiting you?** It gives the users of my software an easy to use knowledge base. ### 11. HelpSite.io was there for me when other helpdesks couldn't be... **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 27, 2017 **What do you like best about HelpSite?** The WYSYWIG editor is our favourite. We prefer to see what we're going to get, before we post. **What do you dislike about HelpSite?** There isn't much at all that we dislike about Helpsite.io **Recommendations to others considering HelpSite:** Use HelpSite.io if you want a great looking helpdesk. P.s. It starts off as FREE for the first 25 articles! That means smaller starting out business' don't need to pay up front. Excellent! **What problems is HelpSite solving and how is that benefiting you?** We've really been able to succeed in creating quick knowledgebase articles on our software, and including images is really easy in comparison to some other helpdesks. We have been able to spend less time creating support articles, and more time focussing on providing actual support. - [View HelpSite pricing details and edition comparison](https://www.g2.com/products/helpsite/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-15+02%3A21%3A07+-0500&secure%5Bsession_id%5D=f99fabc6-1744-47e3-a381-a2b0a63598b5&secure%5Btoken%5D=61e15eb1407c630612553ca809da36a8dfa2cdadde333a6e87dcf8c8bd2a479f&format=llm_user) ## HelpSite Features **Generative AI** - AI Text Summarization **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top HelpSite Alternatives - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,660 reviews) - [Document360](https://www.g2.com/products/document360/reviews) - 4.7/5.0 (499 reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,312 reviews)