Dynamics 365 Sales
Microsoft Dynamics CRM is our customer relationship management (CRM) business solution that drives sales productivity and marketing effectiveness through social insights, business intelligence, and campaign management in the cloud, on-premises, or with a hybrid combination. Customer relationship management (CRM) can help reduce costs and increase profitability by organizing and automating business processes that nurture customer satisfaction and loyalty in the sales, marketing, and customer service fields. CRM solutions can deliver ROI through marketing automation, customer service, and sales force automation. We also offer mobile CRM apps and platforms that enable you to manage your customer relationships on your mobile devices, along with tools that integrate data and reporting from social media directly into your CRM application. With Microsoft Dynamics CRM, you get powerful CRM software delivered on cloud, hosted or on premises. Our CRM Online service providing instant-on anywhere access, predictable pay-as-you-go pricing, and a financially backed service level agreement (SLA).
Average Rating: 3.8/5.0
Total Reviews: 1,464
How Do G2 Users Rate Dynamics 365 Sales?
- Has the product been a good partner in doing business?: 7.8/10 (Category avg: 8.9/10)
- Workflow Capability: 8.1/10 (Category avg: 8.5/10)
- Contact & Account Management: 8.1/10 (Category avg: 8.7/10)
- Opportunity & Pipeline Mgmt.: 7.9/10 (Category avg: 8.6/10)
Who Is the Company Behind Dynamics 365 Sales?
- Seller: Microsoft
- Year Founded: 1975
- HQ Location: Redmond, Washington
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Twitter: @microsoft
13,091,739 Twitter followers -
LinkedIn® Page: www.linkedin.com
231,632 employees on LinkedIn® - Ownership: MSFT
Who Uses This Product?
- Who Uses This: Account Executive, Account Manager
- Top Industries: Information Technology and Services, Computer Software
- Company Size: 41% Medium, 31% Small
What Do G2 Reviewers Say About Dynamics 365 Sales?
AI-generated summary from verified user reviews
Pros
- Users find Dynamics 365 Sales to be easy to use, appreciating its intuitive interface and seamless Microsoft integration.
- Users value the seamless integration of Dynamics 365 Sales with other Microsoft products, enhancing efficiency and productivity.
- Users appreciate the extreme helpfulness of Dynamics 365 Sales for enhancing efficiency and ensuring effective follow-ups.
- Users value the unified lead management capabilities of Dynamics 365 Sales, enhancing efficiency and streamlining the sales process.
- Users highlight the automation of repetitive tasks in Dynamics 365 Sales, significantly enhancing productivity and workflow efficiency.
Cons
- Users face a steep learning curve with Dynamics 365 Sales, making it challenging for newcomers to navigate effectively.
- Users find the complexity of Dynamics 365 Sales challenging, citing difficult navigation and steep learning curves for new users.
- Users find the interface not intuitive at times, leading to a frustrating experience during navigation.
- Users find the time-consuming setup and complexity of Dynamics 365 Sales challenging, especially for non-technical users.
- Users find the cluttered interface of Dynamics 365 Sales confusing and hard to navigate, impacting usability.
What Are Recent G2 Reviews of Dynamics 365 Sales?
"Robust CRM with Seamless Microsoft Integration"
Rating: 4.5/5.0 stars
— Shrey S.
"Strong Microsoft integration and 360° customer view with compelling sales automation"
Rating: 5.0/5.0 stars
— Andreas S.
What Are G2 Users Discussing About Dynamics 365 Sales?
- I'm new to Dynamics 365 Sales and struggling to set up and customize the sales pipeline. Can someone guide me through this process? - 2 comments
- What is Dynamics 365 Sales used for? - 1 comment
- Is Dynamics 365 any good?
- What Dynamics 365 application can be used for point of sales? - 1 comment
- What is the difference between Dynamics CRM and Dynamics 365?

