![Jeni J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jeni J.") JJ Jeni J. Software Dev , Ai Agents Builder Information Technology and Services Mid-Market (51-1000 emp.) 5/24/2026 "Streamlined CRM, Needs Better Customization" 4/5 What do you like best about Freshsales? I like Freshsales's clean and easy-to-use interface. The lead management and sales pipeline features make tracking deals simple and efficient. Its email tracking and automation tools help save time and improve customer follow-ups. The built-in reporting and analytics features are very useful for monitoring sales performance. I also appreciate how the lead management feature keeps customer information organized and accessible. Sales pipeline tracking gives a clear view of deal stages, improving planning and follow-ups. Review collected by and hosted on G2.com. What do you dislike about Freshsales? Some advanced customization features can feel limited for specific business requirements. The reporting dashboard could be more flexible with deeper analytics and customization options. At times, the mobile application feels slightly slow when managing large amounts of data. Improved third-party integrations and faster customer support would make the overall experience better. Review collected by and hosted on G2.com. What problems is Freshsales solving and how is that benefiting you? I use Freshsales to efficiently manage customer relationships and track sales activities. It organizes leads, monitors deal progress, and centralizes sales activities, emails, and follow-ups. The automation features reduce manual work and enhance team productivity, streamlining sales tracking and reporting. Review collected by and hosted on G2.com. Show More Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise. G2 Icon Rating Updated (8/2/2026) Current UserValidated ReviewerIncentivizedSource: G2 invite See what 1199 reviewers think of Freshsales 4.5 out of 5 ยท Verified reviews from real users [ Read all reviews ](https://www.g2.com/products/freshsales/reviews)