I really like the seamless native sync between Freshsales and our support ticketing system because it keeps IT reseller deal context visible for both sales and support teams. Freddy-AI lead scoring is a huge help, allowing our reps to prioritize promising vendor prospects, and the built-in telephony feature is a big plus since it eliminates the need for extra third-party calling software. Setting up visual pipelines and using the native telephony for vendor prospect outreach is great, and the shared inbox and CPQ quote workflows support our deal cycles well. I appreciate its ability to sync natively with our support ticketing system. Review collected by and hosted on G2.com.

Bulk-data imports give vague error notifications that slow cleanup for our IT reseller prospect datasets. Our custom CPQ quote workflows have limited flexibility for complex vendor deal structures. Zapier-driven automations occasionally hit sync delays when pushing deal updates. I still routinely audit stored prospect archives to keep our CRM records fully CCPA-compliant day-to-day. Review collected by and hosted on G2.com.