# Best Conversational Marketing Software - Page 5 *By [Yukta Rustagi](https://research.g2.com/insights/author/yukta-rustagi)* Conversational marketing software, also known as messenger marketing software, engages potential customers with personalized, one-on-one conversations en route to specific product recommendations or offers. Consumer brands leverage this technology to identify interested buyers on [social networks](https://www.g2.com/categories/social-networks) or product websites, answer concerns or questions, determine the best possible sales items, and transfer customers to [payment gateways](https://www.g2.com/categories/payment-gateway) or sales representatives to close transactions. Using built-in [chatbot](https://www.g2.com/categories/chatbots) and [artificial intelligence](https://www.g2.com/categories/artificial-intelligence) technology, sales departments can construct intelligent response flows that will guide visitors through helpful conversations at various touchpoints based on user activity and other details. Businesses can then follow up at a later time with interested customers who do not purchase on the spot, picking up the conversation where it left off. Conversational marketing platforms help provide a higher standard of customer service at scale and simplify the overall buying process for potential customers around the world at any time of day. Successful use of these platforms can also generate valuable, qualified leads, provide high-level insights into customer demographics and preferences, and accelerate the sales cycle. Products in the conversational marketing category typically share features of or integrate with [live chat](https://www.g2.com/categories/live-chat) and [chatbot software](https://www.g2.com/categories/chatbots) to produce real-time, meaningful dialogues with customers at different points in the buying journey. A number of these solutions involve a combination of automated and live human involvement on the business side—for example, chatbots can ping the appropriate salesperson to take control at critical points in the conversation. These products may also integrate with messengers on major [social networks](https://www.g2.com/categories/social-networks) as well as [SMS](https://www.g2.com/categories/mobile-marketing) or [email](https://www.g2.com/categories/email); certain visitor behaviors or trends on company social profiles or websites can trigger conversations. Conversational marketing protects may sync with [e-commerce platforms](https://www.g2.com/categories/e-commerce-platforms) or [payment gateways](https://www.g2.com/categories/payment-gateway) to provide detailed product information or complete transactions, respectively. This technology may integrate with or share features of [bot platforms](https://www.g2.com/categories/bot-platforms) to create unique messaging applications suited to the user’s needs. Elements of customer engagement on social networks are comparable to those of [social customer service](https://www.g2.com/categories/bot-platforms) tools. To qualify for inclusion in the Conversational Marketing category, a product must: - Assist in the creation of intelligent messaging bots that engage visitors on one or more channels - Provide tools for creating personalized response flows within conversations - Direct interested buyers to sales reps or online stores for purchasing goods or services in the event of successful conversations - Track customer journeys and allow for follow-ups from chatbots or sales representatives ## Top Conversational Marketing Software at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) | 4.4/5.0 (14,208 reviews) | CRM-native lead nurturing and conversational workflows | "[All-in-One Hubspot with Seamless Integrations and Invaluable CSM Support](https://www.g2.com/survey_responses/hubspot-marketing-hub-review-12964858)" | | 2 | [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) | 4.4/5.0 (14,188 reviews) | Behavior-triggered email automation with CRM segmentation | "[ActiveCampaign: Complete CRM, Powerful Automations, and an Intuitive Experience](https://www.g2.com/survey_responses/activecampaign-review-13079808)" | | 3 | [Qualified](https://www.g2.com/products/qualified/reviews) | 4.9/5.0 (1,504 reviews) | AI SDR pipeline generation inside Salesforce | "[Qualified Turns Our Chatbot into a Scalable, Low-Maintenance AI SDR](https://www.g2.com/survey_responses/qualified-review-13089717)" | | 4 | [Birdeye](https://www.g2.com/products/birdeye/reviews) | 4.7/5.0 (4,038 reviews) | Multi-location review-to-conversation inbox consolidation | "[Great Product for Reviews Online Presence](https://www.g2.com/survey_responses/birdeye-review-10224463)" | | 5 | [Podium](https://www.g2.com/products/podium/reviews) | 4.5/5.0 (2,025 reviews) | Missed-lead recovery with AI-automated text follow-up | "[Fees less like a review collection tool and more like a digital front desk](https://www.g2.com/survey_responses/podium-review-12877946)" | | 6 | [Storylane](https://www.g2.com/products/storylane/reviews) | 4.7/5.0 (1,504 reviews) | — | "[Intuitive, Clean UI with Solid Performance and Helpful AI Features](https://www.g2.com/survey_responses/storylane-review-13022553)" | | 7 | [Exceed.ai](https://www.g2.com/products/exceed-ai/reviews) | 4.6/5.0 (84 reviews) | AI-driven lead qualification with conversational email | "[Revolutionized Our Lead Engagement Process](https://www.g2.com/survey_responses/exceed-ai-review-12212318)" | | 8 | [Tidio](https://www.g2.com/products/tidio/reviews) | 4.6/5.0 (1,844 reviews) | Visitor-to-lead conversion with AI-automated chat flows | "[I honestly didn't expect Lyro AI to work this well](https://www.g2.com/survey_responses/tidio-review-13042494)" | | 9 | [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) | 4.4/5.0 (1,467 reviews) | Omnichannel bot-to-agent conversational routing | "[A Flexible and Scalable Platform for Modern Customer Experience](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12502148)" | | 10 | [SalesCaptain](https://www.g2.com/products/salescaptain-inc-salescaptain/reviews) | 4.3/5.0 (219 reviews) | Omnichannel lead capture with automated follow-up sequences | "[Better Communication Without Extra Work](https://www.g2.com/survey_responses/salescaptain-review-13130766)" | ## G2 Grid® for Conversational Marketing Software ![G2 Grid® for Conversational Marketing Software plotting products by satisfaction and market presence](https://www.g2.com/categories/conversational-marketing/grids.png?focus%5B%5D=364&focus%5B%5D=1934&focus%5B%5D=90225&focus%5B%5D=19432&focus%5B%5D=10366&focus%5B%5D=164832&focus%5B%5D=54467&focus%5B%5D=4215) Highlighted products: HubSpot Marketing Hub, ActiveCampaign, Qualified, Birdeye, Podium, Storylane, Exceed.ai, and Genesys Cloud CX. Underlying data: [Grid® JSON](https://www.g2.com/categories/conversational-marketing/grids.json?focus%5B%5D=hubspot-marketing-hub&focus%5B%5D=activecampaign&focus%5B%5D=qualified&focus%5B%5D=birdeye&focus%5B%5D=podium&focus%5B%5D=storylane&focus%5B%5D=exceed-ai&focus%5B%5D=genesys-cloud-cx) ## How Many Conversational Marketing Software Products Does G2 Track? **Total Products under this Category:** 294 ### Category Stats (Jul 2026) - **Average Rating**: 4.55/5 (↑0.02 vs Jun 2026) The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: 360Dialog (+3.24%) - Among all products in this category, 360Dialog recorded the largest rating increase compared to last month *Last updated: July 21, 2026* ## How Does G2 Rank Conversational Marketing Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 80,000+ Authentic Reviews - 294+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which Conversational Marketing Software Is Best for Your Use Case? - **Leader:** [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - **Highest Performer:** [Storylane](https://www.g2.com/products/storylane/reviews) - **Easiest to Use:** [Podium](https://www.g2.com/products/podium/reviews) - **Top Trending:** [HighLevel](https://www.g2.com/products/highlevel/reviews) - **Best Free Software:** [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) --- **Sponsored** ### LiveChat LiveChat is a comprehensive customer communication platform that enables businesses to connect with their website visitors and customers in real-time, driving sales, delivering support, and enhancing customer satisfaction. Designed for ecommerce teams, the platform boosts AOV, upsell, and overall ROI by engaging shoppers at the right moment and converting more traffic into revenue. AI and advanced analytics surface sales opportunities, automate routine conversations, and give clear visibility into performance. All essential tools - including AI automation, analytics, a customizable chat widget, and agent apps - come together in one easy-to-deploy, no-code platform that delivers value quickly. ✅ Benefits • Higher conversions by capturing visitor attention at key moments through proactive, real-time engagement. • Lower operational overhead and greater agent productivity thanks to managing all communication channels in one unified workspace. • Better business decisions and clearer performance insights driven by transparent reporting on conversions, lead quality, and sales opportunities. • Faster responses and more time for high-value conversations enabled by AI that automates routine work and supports agents with smart assistance. • Stronger customer engagement and higher average order value through chat experiences tailored to your brand and optimized for upsell. 💬 Key features • Chat tools and widget: Real-time, two-way conversations with visitors, supported by file sharing, chat archives, automated greetings (like sneak-peek and inactivity prompts), seamless chat transfer, and post-chat ratings. • Multi-channel messaging: Manage all conversations from a single workspace - one license covers unlimited websites and apps, plus Facebook Messenger, WhatsApp Business, and email. • AI and automation: Leverage built-in AI features, including Copilot, reply suggestions, chat summaries, and insights extracted from high-volume conversations to boost efficiency and speed. • Analytics and reporting: Access intuitive dashboards that track agent performance, conversions, customer behavior, and more, with robust filtering and easy data export. • Customization and integrations: Tailor the widget’s appearance, language, and brand voice, and extend capabilities with 200+ integrations across CRMs, ecommerce platforms, help desks, and automation tools. • Easy implementation: Add LiveChat to your site with a simple code snippet-no heavy development or complex setup required. • Security and support: Benefit from enterprise-grade security, reliable infrastructure, and 24/7/365 customer support to keep your communication running flawlessly. 🌎 Trusted by teams worldwide to drive growth Thousands of companies worldwide utilize LiveChat to deliver fast and personalized customer interactions. Over 40% of customers prefer brands that offer live chat, and businesses that consistently use it see higher conversion rates and stronger engagement. LiveChat helps teams work more efficiently, improve satisfaction, and drive measurable growth. Adding specific customer results - like increases in conversions or agent productivity - can further highlight its impact. About Us LiveChat was created by Text S.A., a global software company headquartered in Wrocław, Poland. For over two decades, we’ve been dedicated to building tools that help businesses communicate better with their customers. LiveChat serves companies in more than 150 countries - from growing ecommerce stores to established B2B SaaS organizations - empowering them to deliver fast, personal, and effective customer service. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1346&secure%5Bchosen_at%5D=2026-07-21T11%3A23%3A25Z&secure%5Bdisplayable_resource_id%5D=1346&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1346&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1856&secure%5Bresource_id%5D=1346&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fconversational-marketing%3Fpage%3D8&secure%5Btoken%5D=79430c99b7c71299e0aa2d46f6a78930aa153d1bd9ae12a1d50b45d6965fdd12&secure%5Burl%5D=https%3A%2F%2Fwww.livechat.com%2F&secure%5Burl_type%5D=free_trial) --- ## What Are the Top-Rated Conversational Marketing Software Products in 2026? ### 1. [SleekFlow](https://www.g2.com/products/sleekflow/reviews) SleekFlow is an AI Suite for Revenue-Driving Conversations. Trusted by over 2,000 enterprises across 70+ countries, we unify WhatsApp, Instagram, Messenger, SMS, Website Live Chat, Email, Call, and beyond into a complete AI operating system. At the core of SleekFlow is AgentFlow, an AI GTM workforce that learns and improves relentlessly. The platform features a unique self-healing knowledge base that observes conversational patterns and identifies data gaps, surfacing one-click fixes for human approval. Beyond automation, SleekFlow’s AI acts as an unbiased data analyst, revealing deep business insights from your real customers’ conversations. From first-click conversion to long-term retention, SleekFlow is redefining the B2C relationship and turning every conversation into a data-backed growth opportunity. Headquartered in Singapore with a global presence in Hong Kong, Malaysia, Indonesia, Brazil, the UAE and the US, SleekFlow is backed by $23.5M in funding from tier-one investors including Tiger Global, Atinum Investment, AEF Greater Bay Area Fund (managed by Gobi Partners GBA and Transcend Capital Partners) Moses Tsang (Former General Partner of Goldman Sachs Group and Chairman of Goldman Sachs (Asia) LLC) and Mars Growth Capital. For more information, visit sleekflow.io. **Average Rating:** 4.6/5.0 **Total Reviews:** 201 **How Do G2 Users Rate SleekFlow?** - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.1/10) **Who Is the Company Behind SleekFlow?** - **Seller:** [SleekFlow](https://www.g2.com/sellers/sleekflow) - **Company Website:** https://sleekflow.io/ - **Year Founded:** 2019 - **HQ Location:** Singapore, SG - **Twitter:** @sleekflow_io (174 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/sleekflow (204 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Director, Founder - **Top Industries:** Retail, Health, Wellness and Fitness - **Company Size:** 74% Small-Business, 21% Mid-Market #### What Are SleekFlow's Pros and Cons? **Pros:** - Ease of Use (42 reviews) - Customer Support (34 reviews) - Automation (28 reviews) - Features (25 reviews) - Time-saving (25 reviews) **Cons:** - Missing Features (14 reviews) - Slow Loading (10 reviews) - Expensive (9 reviews) - Limited Customization (9 reviews) - Limited Features (9 reviews) ### What Do G2 Reviewers Say About SleekFlow? *AI-generated summary from verified user reviews* **Pros:** - Users find SleekFlow to be **very easy to implement** , thanks to helpful guidance and effective features. - Users commend the **excellent customer support** of SleekFlow, highlighting fast responses and useful assistance for effective communication. - Users love the **easy-to-use automation features** of SleekFlow, significantly reducing routine tasks and improving efficiency. - Users value the **handy AI agent** of SleekFlow for efficiently qualifying leads and enhancing customer communication. - Users find that the **time-saving automation** of SleekFlow helps them manage customer messages efficiently and effectively. **Cons:** - Users note the **lack of essential features** in SleekFlow, wishing for improved response tracking and message management. - Users frequently face **slow loading** issues with SleekFlow, causing frustration during message access and app performance. - Users find the **pricing steep** for SleekFlow, especially for smaller teams, impacting accessibility and value. - Users express concerns over **limited customization** , particularly regarding contact quotas and analytics options in SleekFlow. - Users feel that the **limited features** of SleekFlow restrict functionality, especially for those on lower-tier plans. #### What Are Recent G2 Reviews of SleekFlow? **"[Sleekflow Makes Multi-Channel Messaging and Automation Effortless.](https://www.g2.com/survey_responses/sleekflow-review-13065757)"** **Rating:** 4.5/5.0 stars *— Sujal S.* [Read full review](https://www.g2.com/survey_responses/sleekflow-review-13065757) --- **"[SleekFlow Streamlined Our DMs and Boosted Productivity](https://www.g2.com/survey_responses/sleekflow-review-12673937)"** **Rating:** 5.0/5.0 stars *— Yik Wang C.* [Read full review](https://www.g2.com/survey_responses/sleekflow-review-12673937) --- #### What Are G2 Users Discussing About SleekFlow? - [What is SleekFlow used for?](https://www.g2.com/discussions/what-is-sleekflow-used-for) ### 2. [Zowie](https://www.g2.com/products/zowie/reviews) Zowie is the Customer AI platform, equipping enterprises with AI Agents that handle every customer interaction — replacing outdated clicks and forms with natural, human-like conversations. Today’s customers don’t want to navigate websites, search knowledge bases, or wait on hold. They want to say what they need — and get it done instantly. Zowie makes that possible. With Zowie AI Agents, brands unlock: - End-to-end automation of complex processes, not just basic FAQs - Flawless accuracy, following your business rules — no hallucinations - Seamless integration with your tech stack, from CRMs to fulfillment systems - Conversations that feel natural — powered by generative AI and guided by your data Built for mid-market and enterprise businesses, Zowie empowers leaders across customer service, operations, and IT to transform the way they serve customers — faster, smarter, and more cost-efficiently. The future of customer experience isn’t a better website. It’s a conversation. Zowie makes it happen. **Average Rating:** 4.7/5.0 **Total Reviews:** 70 **How Do G2 Users Rate Zowie?** - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.1/10) - **Lead Gathering:** 8.3/10 (Category avg: 8.4/10) - **Targeting:** 9.2/10 (Category avg: 8.7/10) - **Analytics:** 8.9/10 (Category avg: 8.4/10) **Who Is the Company Behind Zowie?** - **Seller:** [Zowie Inc.](https://www.g2.com/sellers/zowie-inc) - **Year Founded:** 2019 - **HQ Location:** New York - **Twitter:** @ZowieAI (144 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/18129228/ (100 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Retail, Consumer Services - **Company Size:** 48% Small-Business, 40% Mid-Market #### What Are Zowie's Pros and Cons? **Pros:** - Helpful (17 reviews) - Ease of Use (16 reviews) - Efficiency (16 reviews) - Automation (15 reviews) - Customer Support (12 reviews) **Cons:** - Limited Features (7 reviews) - Missing Features (6 reviews) - Bugs (4 reviews) - Complexity (4 reviews) - Improvements Needed (4 reviews) ### What Do G2 Reviewers Say About Zowie? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate Zowie's **automated handling of inquiries** , enhancing efficiency and reducing agent workload significantly. - Users praise the **intuitive and easy-to-use platform** of Zowie, making operations efficient and straightforward. - Users value the **efficient and fast implementation** by Zowie, enhancing their e-commerce experience with ease. - Users commend Zowie for its **efficient automation** , enabling quick and seamless integration tailored for e-commerce needs. - Users value the **intuitive support** from the Zowie team, enhancing their experience with easy tool operation. **Cons:** - Users find the **limited features** of Zowie, especially in reporting and integration, to be quite frustrating. - Users find the **reporting module lacking** , especially regarding integration with BI tools and advanced reporting features. - Users experience **language confusion** and occasional bugs with Zowie, which can lead to frustrating delays in resolutions. - Users find the **complexity of the UI** challenging, especially when creating intricate workflows that appear messy. - Users find the **analytics data less accessible** , desiring quicker, more useful feedback instead of digging for information. #### What Are Recent G2 Reviews of Zowie? **"[Zowie is the easiest and most adjustable chat solution I've ever seen.](https://www.g2.com/survey_responses/zowie-review-9756941)"** **Rating:** 5.0/5.0 stars *— Dawid T.* [Read full review](https://www.g2.com/survey_responses/zowie-review-9756941) --- **"[great bot solution for small and large organizations](https://www.g2.com/survey_responses/zowie-review-9710346)"** **Rating:** 4.5/5.0 stars *— Piotr P.* [Read full review](https://www.g2.com/survey_responses/zowie-review-9710346) --- #### What Are G2 Users Discussing About Zowie? - [How do I know my Zowie DPI?](https://www.g2.com/discussions/how-do-i-know-my-zowie-dpi) - [Why are Zowie mice so popular?](https://www.g2.com/discussions/why-are-zowie-mice-so-popular) - [Are Zowie gaming mice good?](https://www.g2.com/discussions/are-zowie-gaming-mice-good) - 1 comment - [Does Zowie have software?](https://www.g2.com/discussions/does-zowie-have-software) ### 3. [Freshmarketer](https://www.g2.com/products/freshworks-freshmarketer/reviews) Freshmarketer helps marketing teams deliver more personalized customer experiences at every touchpoint across their lifecycle. Get insights into your audience’s behavior and engagement to create unique buyer experiences. You can automate conversations with website visitors using AI chatbots, segment contacts into lists, create targeted personalized email campaigns using journeys, and nurture customers to keep coming back. With powerful campaigns analytics in Freshmarketer, you gain insights on opens, clicks, and responses to improve engagement and generate quality leads for sales teams. Also, the self-serve landing page builder and native CRO help to accelerate lead generation and conversion. If you need to build a better partnership between marketing and sales, Freshsales Suite provides an all-in-one solution. It brings sales force automation, marketing automation, chat, and telephony together so that you can organize customer information and engagement in one central location. Marketing teams better understand who they are marketing to, and sales teams know who they’re selling to. **Average Rating:** 4.1/5.0 **Total Reviews:** 17 **How Do G2 Users Rate Freshmarketer?** - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.1/10) - **Lead Gathering:** 8.3/10 (Category avg: 8.4/10) - **Targeting:** 8.9/10 (Category avg: 8.7/10) - **Analytics:** 8.3/10 (Category avg: 8.4/10) **Who Is the Company Behind Freshmarketer?** - **Seller:** [Freshworks](https://www.g2.com/sellers/freshworks) - **Year Founded:** 2010 - **HQ Location:** San Mateo, CA - **Twitter:** @FreshworksInc (19,020 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/freshworks-inc/ (7,505 employees on LinkedIn®) - **Ownership:** NASDAQ: FRSH **Who Uses This Product?** - **Company Size:** 47% Small-Business, 35% Mid-Market #### What Are Freshmarketer's Pros and Cons? **Pros:** - Automation (1 reviews) - Automation Efficiency (1 reviews) - CRM Features (1 reviews) - CRM Integration (1 reviews) - Ease of Use (1 reviews) **Cons:** - Inadequate Reporting (1 reviews) - Limited Features (1 reviews) - Limited Reporting (1 reviews) - Poor Reporting (1 reviews) - Reporting Issues (1 reviews) ### What Do G2 Reviewers Say About Freshmarketer? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **intuitive visual journey builder** that enhances alignment between marketing and sales teams through CRM integration. - Users value the **automation efficiency** of Freshmarketer, enhancing collaboration between sales and marketing through CRM integration. - Users appreciate the **intuitive visual journey builder** that connects marketing campaigns with CRM data, enhancing team alignment. - Users value the **CRM integration** in Freshmarketer, facilitating better alignment between sales and marketing teams. - Users find the **ease of use** of Freshmarketer's visual journey builder enhances collaboration between sales and marketing teams. **Cons:** - Users find the **analytics and reporting features limited** in Freshmarketer, especially when compared to more advanced platforms. - Users find the **analytics and reporting features limited** , especially when compared to more established platforms. - Users find Freshmarketer’s **analytics and reporting features limited** compared to more advanced platforms, impacting their overall experience. - Users find the **analytics and reporting features limited** in Freshmarketer compared to more established platforms. - Users find the **analytics and reporting features** of Freshmarketer somewhat limited compared to more established platforms. #### What Are Recent G2 Reviews of Freshmarketer? **"[Freshmarketer Review](https://www.g2.com/survey_responses/freshmarketer-review-8519888)"** **Rating:** 4.0/5.0 stars *— Rumshaa Y.* [Read full review](https://www.g2.com/survey_responses/freshmarketer-review-8519888) --- **"[Smart, Efficient, and Budget-friendly CRM system](https://www.g2.com/survey_responses/freshmarketer-review-9941094)"** **Rating:** 5.0/5.0 stars *— Verified User in Cosmetics* [Read full review](https://www.g2.com/survey_responses/freshmarketer-review-9941094) --- ### 4. [Giosg](https://www.g2.com/products/giosg/reviews) Giosg is a Sales Acceleration Platform that combines live chat, chatbots, AI, and interactive content to help companies build engaging online experiences that turn website visitors into sales — fast. We want to reimagine, redefine and revalue the interaction between organisations and people in the digital world. Today, over 1200 companies worldwide in retail, automotive and real estate, among others, have joined us in our quest. **Average Rating:** 4.6/5.0 **Total Reviews:** 11 **How Do G2 Users Rate Giosg?** - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.1/10) - **Lead Gathering:** 10.0/10 (Category avg: 8.4/10) - **Targeting:** 10.0/10 (Category avg: 8.7/10) - **Analytics:** 7.5/10 (Category avg: 8.4/10) **Who Is the Company Behind Giosg?** - **Seller:** [Giosg.com](https://www.g2.com/sellers/giosg-com) - **Year Founded:** 2011 - **HQ Location:** Helsinki, Finland - **Twitter:** @giosgCom (537 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/giosg-com (65 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 55% Small-Business, 36% Mid-Market #### What Are Recent G2 Reviews of Giosg? **"[Cost efficient and very customizable](https://www.g2.com/survey_responses/giosg-review-9094265)"** **Rating:** 5.0/5.0 stars *— Meriam V.* [Read full review](https://www.g2.com/survey_responses/giosg-review-9094265) --- **"[''Solves/fits well managing sales in our todays world.''](https://www.g2.com/survey_responses/giosg-review-9855429)"** **Rating:** 5.0/5.0 stars *— Cherry W.* [Read full review](https://www.g2.com/survey_responses/giosg-review-9855429) --- #### What Are G2 Users Discussing About Giosg? - [What is Giosg used for?](https://www.g2.com/discussions/what-is-giosg-used-for) ### 5. [Hippo](https://www.g2.com/products/hippo/reviews) Hippo is a SaaS platform for all your customer engagement and marketing needs. It is used by 2000+ businesses across the globe. Hippo is a complete suite for engaging with your customers. You can provide them conversational support with help of chatbots, live chats, calls and automate marketing efforts to provide a personalized customer experience with omnichannel campaigns including emails, WhatsApp, SMS and push notifications. **Average Rating:** 3.9/5.0 **Total Reviews:** 19 **How Do G2 Users Rate Hippo?** - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.1/10) - **Lead Gathering:** 8.3/10 (Category avg: 8.4/10) - **Targeting:** 7.3/10 (Category avg: 8.7/10) - **Analytics:** 8.0/10 (Category avg: 8.4/10) **Who Is the Company Behind Hippo?** - **Seller:** [Jungleworks](https://www.g2.com/sellers/jungleworks-78e220c0-2247-47f3-8132-6ff57f2ba0ae) - **Year Founded:** 2011 - **HQ Location:** Tampa, Florida - **Twitter:** @worksjungle (584 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/13471593/ (352 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 63% Mid-Market, 26% Small-Business #### What Are Hippo's Pros and Cons? **Pros:** - Customer Support (1 reviews) - Ease of Use (1 reviews) - Features (1 reviews) - Feature Variety (1 reviews) - Helpful (1 reviews) **Cons:** - Bug Issues (1 reviews) - Bugs (1 reviews) - Functionality Issues (1 reviews) - Missing Features (1 reviews) - Quality Issues (1 reviews) ### What Do G2 Reviewers Say About Hippo? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **helpful customer support** that enhances their experience with Hippo's user-friendly interface. - Users value the **ease of use** of Hippo, complimenting its intuitive UI/UX and helpful customer support. - Users appreciate the **user-friendly interface** and **helpful customer support** , enhancing their overall experience with Hippo. - Users value the **feature variety** of Hippo, enhancing their overall experience with diverse functionalities. - Users find the **helpful customer success** team enhances their experience and supports effective product use. **Cons:** - Users report **stability issues** with Hippo, as frequent breakdowns detract from the overall user experience. - Users report frequent **instability** in Hippo, with feature focus leading to breakdowns and unreliable performance. - Users face frequent **functionality issues** with Hippo, as its instability disrupts overall performance despite feature emphasis. - Users report **missing features** in Hippo, leading to instability and breakdowns that hinder overall usability. - Users report **quality issues** with Hippo, noting that its frequent breakdowns detract from the overall experience. #### What Are Recent G2 Reviews of Hippo? **"[A quick and friendly way to take out home insurance](https://www.g2.com/survey_responses/hippo-review-8706885)"** **Rating:** 5.0/5.0 stars *— Andre B.* [Read full review](https://www.g2.com/survey_responses/hippo-review-8706885) --- **"[Very efficient and helpful.](https://www.g2.com/survey_responses/hippo-review-8514831)"** **Rating:** 5.0/5.0 stars *— Duduetsang M.* [Read full review](https://www.g2.com/survey_responses/hippo-review-8514831) --- ### 6. [Plivo](https://www.g2.com/products/plivo/reviews) Plivo is a voice-first AI agent platform designed to streamline multi-channel customer engagement through various communication methods, including phone calls, chat, WhatsApp, SMS, email, and Slack. This innovative solution caters to consumer-facing businesses that aim to enhance their customer interactions by utilizing conversational AI agents. These agents are capable of initiating, answering, assisting, and completing customer conversations, delivering interactions that mimic human-like, natural-sounding dialogue across both voice and messaging channels. The platform is particularly beneficial for businesses looking for efficient customer communications without the need for extensive technical expertise. With Vibe, Plivo’s no-code AI agent builder, users can create and deploy custom voice agents simply by providing straightforward instructions in English. This user-friendly approach eliminates the need for programming skills, making it accessible to a wider range of users, from small businesses to large enterprises. The combination of built-in enterprise-grade telephony, deep partnerships with leading Text-to-Speech (TTS), Speech-to-Text (STT), and Large Language Model (LLM) providers allow companies to design production-ready low-latency (\<500ms) voice AI agents at scale, with minimal operational overhead. The seamless integration with popular CRM and support tools further enhances its utility, allowing organisations to leverage existing systems and workflows. This capability is particularly valuable for companies seeking to maintain consistent customer experiences across multiple channels while ensuring that their AI agents can handle a variety of customer inquiries effectively. Plivo’s platform stands out for its vertically integrated Voice AI stack that unifies built-in telephony, speech recognition, synthesis, and reasoning layers in one low-latency system. This integration eliminates the complexity of stitching together multiple vendors, giving enterprises real-time responsiveness, carrier-grade reliability, and full control over voice quality. Combined with Plivo’s no-code Vibe builder and proven CPaaS infrastructure, businesses can move from prototype to production voice agent in minutes, not months. In addition to its AI agent capabilities, Plivo offers an enterprise-grade Communications Platform as a Service (CPaaS) suite. This suite includes essential tools such as SMS API, Voice API, WhatsApp API, Verify API, Number Masking, and SIP Trunking. These features provide enterprises with programmatic control over their voice and messaging infrastructure, enabling them to tailor communication strategies to their specific needs. By combining advanced AI technology with robust communication tools, Plivo equips businesses with the resources necessary to enhance customer engagement and drive operational efficiency. **Average Rating:** 4.5/5.0 **Total Reviews:** 743 **How Do G2 Users Rate Plivo?** - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.1/10) - **Lead Gathering:** 5.8/10 (Category avg: 8.4/10) - **Targeting:** 6.7/10 (Category avg: 8.7/10) - **Analytics:** 8.3/10 (Category avg: 8.4/10) **Who Is the Company Behind Plivo?** - **Seller:** [Plivo](https://www.g2.com/sellers/plivo-2880e029-89f5-4ba3-8133-8e791654a76e) - **Year Founded:** 2011 - **HQ Location:** Austin, TX - **Twitter:** @plivo (12,543 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/plivo-inc/ (198 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, CTO - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 78% Small-Business, 17% Mid-Market #### What Are Plivo's Pros and Cons? **Pros:** - Ease of Use (30 reviews) - Customer Support (19 reviews) - Features (17 reviews) - Pricing (17 reviews) - API Quality (16 reviews) **Cons:** - Poor Customer Support (12 reviews) - Expensive (6 reviews) - Limited Features (6 reviews) - Messaging Issues (6 reviews) - Not Intuitive (6 reviews) ### What Do G2 Reviewers Say About Plivo? *AI-generated summary from verified user reviews* **Pros:** - Users find Plivo's **ease of use** impressive, making setup and API integration straightforward and accessible. - Users highlight the **responsive customer support** from Plivo, providing effective assistance during critical moments. - Users highlight the **affordable pricing and great support** from Plivo, making it easy to integrate and scale. - Users appreciate the **affordable pricing** of Plivo, offering excellent value compared to competitors without sacrificing quality. - Users appreciate the **high quality of Plivo's APIs** , enjoying seamless integration and reliable performance over six years. **Cons:** - Users face **poor customer support** with unprofessional communication and minimal assistance in resolving critical issues. - Users find Plivo to be **expensive** , with pricing inconsistent and potentially higher compared to competitors. - Users feel that Plivo has **limited features** , lacking advanced tools and integrations compared to competitors. - Users experience **messaging issues** with Plivo, including slow support and problems with SMS log retrieval. - Users find the **interface un-intuitive** , complicating the overall experience and hindering effective use of the platform. #### What Are Recent G2 Reviews of Plivo? **"[Super simple and satisfying](https://www.g2.com/survey_responses/plivo-review-12040188)"** **Rating:** 4.5/5.0 stars *— Majd K.* [Read full review](https://www.g2.com/survey_responses/plivo-review-12040188) --- **"[Quick, Responsive Support and Helpful Sub-Account Breakdowns](https://www.g2.com/survey_responses/plivo-review-12879964)"** **Rating:** 4.5/5.0 stars *— Verified User in Information Technology and Services* [Read full review](https://www.g2.com/survey_responses/plivo-review-12879964) --- #### What Are G2 Users Discussing About Plivo? - [What is Plivo used for?](https://www.g2.com/discussions/what-is-plivo-used-for) ### 7. [SalesMonk](https://www.g2.com/products/salesmonk/reviews) SalesMonk is a GTM revenue platform that turns anonymous website traffic into qualified sales meetings by combining visitor de-anonymization, intent tracking, and AI-powered agents. It identifies which companies are on your site in real time, analyzes their behavior and buying intent, and then uses intelligent chat/voice workflows to answer product, pricing, and implementation questions, qualify using BANT/MEDDIC-style logic, and book meetings directly to your reps’ calendars. Designed for B2B SaaS and ABM motions, SalesMonk helps marketing capture the 97% of visitors who never fill forms, gives sales a live feed of high-intent accounts on the site, and creates an always-on, inbound‑led outbound engine that drives more pipeline from existing traffic. See what we offer, visit: SalesMonk.ai **Average Rating:** 4.8/5.0 **Total Reviews:** 15 **How Do G2 Users Rate SalesMonk?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10) **Who Is the Company Behind SalesMonk?** - **Seller:** [SalesMonk](https://www.g2.com/sellers/salesmonk) - **HQ Location:** Delaware, US - **LinkedIn® Page:** https://www.linkedin.com/company/salesmonk-ai/ (20 employees on LinkedIn®) - **Ownership:** Tanuj Mendiratta - **Phone:** +919096097030 **Who Uses This Product?** - **Top Industries:** Computer Software - **Company Size:** 44% Small-Business, 31% Mid-Market #### What Are SalesMonk's Pros and Cons? **Pros:** - Automation (2 reviews) - Conversation Analysis (2 reviews) - Conversations Management (2 reviews) - Helpful (2 reviews) - Lead Generation (2 reviews) **Cons:** - Dependency Issues (2 reviews) - Usage Limitations (2 reviews) - AI Limitations (1 reviews) - Complex Configuration (1 reviews) - Cost (1 reviews) ### What Do G2 Reviewers Say About SalesMonk? *AI-generated summary from verified user reviews* **Pros:** - Users benefit from **automation** with SalesMonk, enhancing lead engagement and streamlining follow-ups for efficiency. - Users highlight the **automation of lead engagement** in SalesMonk, enhancing efficiency and improving conversion rates. - Users benefit from **automated conversation management** , enhancing lead engagement and improving response rates significantly. - Users find SalesMonk **extremely helpful** for automating lead engagement and improving response rates, boosting conversions efficiently. - Users value the **automation of lead engagement** in SalesMonk, enhancing efficiency and response rates significantly. **Cons:** - Users highlight **dependency issues** with SalesMonk, which may hinder personal interactions and create reliance on the tool. - Users note **usage limitations** , such as lack of external data access and feeling overly automated for personalized interactions. - Users find the **lack of personalization** in SalesMonk's AI responses can detract from the experience with high-value leads. - Users find the **complex configuration** process time-consuming, impacting the overall effectiveness of the tool. - Users find the **cost can seem high** if lead volume is low, causing budget concerns for some businesses. #### What Are Recent G2 Reviews of SalesMonk? **"[Hot Account Alerts That Actually Lead to Meetings](https://www.g2.com/survey_responses/salesmonk-review-12590410)"** **Rating:** 5.0/5.0 stars *— Salil P.* [Read full review](https://www.g2.com/survey_responses/salesmonk-review-12590410) --- **"[One Platform Replaced Our Entire Outbound Stack](https://www.g2.com/survey_responses/salesmonk-review-12588498)"** **Rating:** 5.0/5.0 stars *— Gaurav M.* [Read full review](https://www.g2.com/survey_responses/salesmonk-review-12588498) --- ### 8. [Cequens](https://www.g2.com/products/cequens/reviews) CEQUENS is a type of AI-powered communications solution designed to empower businesses with innovative and customer-centric tools that enhance engagement and streamline workflows. The platform aims to simplify customer interactions and foster deeper human connections through advanced technology, making it an essential resource for organizations looking to improve their communication strategies. Targeted primarily at businesses of all sizes, CEQUENS serves a diverse clientele, including those in sectors such as retail, finance, and telecommunications. The platform is particularly beneficial for organizations seeking to enhance customer engagement through multichannel communication, allowing them to connect with customers via SMS, WhatsApp Business, voice, and other channels. This flexibility enables businesses to reach their audience where they are most active, thereby improving overall engagement and satisfaction. One of the standout features of the CEQUENS platform is its AI-powered automation capabilities. By streamlining workflows and automating routine tasks, businesses can significantly improve operational efficiency. This not only saves time but also provides valuable insights into customer behavior, allowing for more informed decision-making. Additionally, the platform offers personalized interactions, enabling businesses to deliver tailored experiences based on individual customer preferences and behaviors, which can lead to increased loyalty and retention. CEQUENS also emphasizes seamless integration with existing systems, ensuring that businesses can create a unified communication experience without the need for extensive overhauls. The platform is designed to be scalable and customizable, allowing organizations to tailor its features to meet specific needs and easily adapt as they grow. Furthermore, the targeted campaign management feature enables businesses to design and execute campaigns aimed at specific customer segments, enhancing marketing effectiveness and achieving desired outcomes. With a global reach that includes direct connectivity in over 107 countries and a proven track record of serving more than 1200 businesses, CEQUENS stands out in the communications landscape. The platform boasts industry-leading technology with a 99.96% uptime and adheres to the highest security standards. As an ISO-certified and PCI DSS compliant company, CEQUENS is recognized as a trusted partner in the industry, further solidified by its status as a Meta Business Partner and a value-added service provider for Microsoft Teams Phone and WhatsApp Business. These attributes collectively position CEQUENS as a reliable choice for businesses looking to enhance their communication capabilities and foster deeper connections with their customers. **Average Rating:** 4.5/5.0 **Total Reviews:** 23 **How Do G2 Users Rate Cequens?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.1/10) - **Lead Gathering:** 7.8/10 (Category avg: 8.4/10) - **Targeting:** 7.2/10 (Category avg: 8.7/10) - **Analytics:** 8.3/10 (Category avg: 8.4/10) **Who Is the Company Behind Cequens?** - **Seller:** [Cequens](https://www.g2.com/sellers/cequens) - **Company Website:** https://www.cequens.com - **Year Founded:** 2011 - **HQ Location:** Dubai, AE - **LinkedIn® Page:** https://www.linkedin.com/company/cequens (173 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 48% Small-Business, 35% Mid-Market #### What Are Cequens's Pros and Cons? **Pros:** - Customer Support (16 reviews) - Helpful (9 reviews) - Ease of Use (6 reviews) - Communication (5 reviews) - Easy Setup (5 reviews) **Cons:** - Complex Setup (3 reviews) - Learning Curve (3 reviews) - Poor Customer Support (3 reviews) - Complex Automation (2 reviews) - Complexity (2 reviews) ### What Do G2 Reviewers Say About Cequens? *AI-generated summary from verified user reviews* **Pros:** - Users commend Cequens for their **exceptional customer support** , highlighting prompt assistance and helpful guidance throughout the process. - Users commend Cequens for their **helpful customer support** , describing agents as friendly and responsive throughout the process. - Users find Cequens **easy to use** , with a user-friendly platform that facilitates efficient messaging and management. - Users appreciate the **responsive customer support** of Cequens, which ensures smooth communication and efficient integration. - Users praise the **easy setup** of Cequens, facilitating quick and efficient implementation for effective business communication. **Cons:** - Users find the **complex setup** challenging, especially requiring developer resources for integration and navigating the interface. - Users find the **learning curve steep** due to complex features and integration challenges, impacting overall usability. - Users experience **poor customer support** with slow responses and unhelpful system errors, causing frustration and delays. - Users find the **integration process complex** , particularly for those with limited technical expertise, requiring additional developer resources. - Users find the **complexity of services and dashboard** challenging, making it difficult to access desired features. #### What Are Recent G2 Reviews of Cequens? **"[Senior Product Manager](https://www.g2.com/survey_responses/cequens-review-11218121)"** **Rating:** 5.0/5.0 stars *— Sherif S.* [Read full review](https://www.g2.com/survey_responses/cequens-review-11218121) --- **"[Fast, Easy to Setup, Cheapest](https://www.g2.com/survey_responses/cequens-review-11244092)"** **Rating:** 5.0/5.0 stars *— Faraz Y.* [Read full review](https://www.g2.com/survey_responses/cequens-review-11244092) --- ### 9. [Desku.io](https://www.g2.com/products/desku-io/reviews) Desku is an AI-powered customer service automation platform designed to enhance support operations for businesses, particularly in the SaaS and e-commerce sectors. It offers a comprehensive suite of tools, including live chat for real-time customer interactions, a help desk for efficient ticket management, and omnichannel support to unify customer communications from multiple platforms. Desku also features a no-code chatbot builder, enabling businesses to automate responses without technical expertise, and a knowledge base that serves as a self-service hub for customers to find answers independently. Its AI chatbots handle routine inquiries, freeing up human agents for complex issues, while the AI Co-Pilot assists support teams with real-time summaries and suggested responses to boost productivity. Integrating seamlessly with e-commerce platforms like Shopify, WooCommerce, Ecwid, and Shopline, Desku is a versatile solution for businesses aiming to automate and enhance customer service. Praised for its ease of use, automation capabilities, and responsive customer support, Desku has helped businesses improve inquiry handling and overall efficiency. For companies seeking to streamline their customer service processes with AI-driven solutions, Desku offers a reliable and effective platform. **Average Rating:** 4.8/5.0 **Total Reviews:** 31 **How Do G2 Users Rate Desku.io?** - **Has the product been a good partner in doing business?:** 9.9/10 (Category avg: 9.1/10) **Who Is the Company Behind Desku.io?** - **Seller:** [Desku.io](https://www.g2.com/sellers/desku-io) - **Year Founded:** 2022 - **HQ Location:** Dover, US - **Twitter:** @DeskuHQ (52 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/desku-io/ (11 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer Software - **Company Size:** 77% Small-Business, 23% Mid-Market #### What Are Desku.io's Pros and Cons? **Pros:** - Automation (6 reviews) - Customer Support (6 reviews) - Ease of Use (5 reviews) - Easy Setup (5 reviews) - Features (5 reviews) **Cons:** - Chat Functionality (2 reviews) - Chat Functionality Issues (2 reviews) - Chat Management (2 reviews) - Adjustment Difficulties (1 reviews) - AI Limitations (1 reviews) ### What Do G2 Reviewers Say About Desku.io? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **automation features** in Desku, enhancing efficiency by managing customer interactions seamlessly. - Users appreciate the **responsive customer support** features of Desku, enhancing efficiency and streamlining interactions effortlessly. - Users find Desku.io extremely **easy to use** , offering a simple interface and effective solutions for customer interactions. - Users commend the **easy setup** of Desku.io, simplifying account creation and integrations for customer support. - Users love the **affordable pricing and user-friendly features** of Desku, making customer interactions efficient and manageable. **Cons:** - Users experience **notification issues** with the chat functionality, missing chimes when the tab isn't in focus. - Users face **chat functionality issues** with missed notifications, but improvements are ongoing and hopeful for the future. - Users report **notification issues** with chat management, affecting prompt responses when switching tabs. - Users find **adjustment difficulties** due to a lack of detailed FAQs, making it challenging to navigate all features. - Users feel that the **AI features could be enhanced** for improved functionality and user experience. #### What Are Recent G2 Reviews of Desku.io? **"[Desku helps us automate handling of general incoming enquiries.](https://www.g2.com/survey_responses/desku-io-review-9756331)"** **Rating:** 5.0/5.0 stars *— Tushar C.* [Read full review](https://www.g2.com/survey_responses/desku-io-review-9756331) --- **"[Finally a Support System that just makes sense](https://www.g2.com/survey_responses/desku-io-review-6542366)"** **Rating:** 5.0/5.0 stars *— Steven G.* [Read full review](https://www.g2.com/survey_responses/desku-io-review-6542366) --- #### What Are G2 Users Discussing About Desku.io? - [What is Desku.io used for?](https://www.g2.com/discussions/what-is-desku-io-used-for) - 1 comment ### 10. [GetThru](https://www.g2.com/products/getthru/reviews) Revolutionize outreach with GetThru, your P2P texting and calling powerhouse. Tailored for politics, education, or non-profits, it connects you seamlessly with members and supporters. Key Features: \> ThruText & ThruTalk Products: The dynamic duo streamlines communication, ensuring efficient goal-reaching. \> Unparalleled Speed and Reliability: ThruText sends 200+ messages/minute; ThruTalk reaches 250 dials/hour, with unbeatable uptime. \> Customizable and Flexible: Tailor campaigns with precision, using customizable data, advanced targeting, and quality control. \> Security Prioritized: Our commitment to secure communication aligns with the highest standards. Why GetThru? \> Proven Track Record: Assisting 2,000+ organizations since 2016. \> Mission Aligned: Choose a mission-driven partner. GetThru deeply cares about clients. \> Compliance Assurance: Stay on the right side of 10DLC, FCC, and TCPA regulations. Elevate your outreach, join top organizations—schedule a demo today. **Average Rating:** 4.8/5.0 **Total Reviews:** 26 **How Do G2 Users Rate GetThru?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.1/10) - **Lead Gathering:** 5.8/10 (Category avg: 8.4/10) - **Targeting:** 9.3/10 (Category avg: 8.7/10) - **Analytics:** 6.7/10 (Category avg: 8.4/10) **Who Is the Company Behind GetThru?** - **Seller:** [GetThru](https://www.g2.com/sellers/getthru-b57ec811-cda5-4d37-ba49-c00211eb8667) - **Year Founded:** 2016 - **HQ Location:** Beaverton, OR - **LinkedIn® Page:** https://www.linkedin.com/company/getthru/ (32 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Non-Profit Organization Management, Civic & Social Organization - **Company Size:** 65% Small-Business, 27% Mid-Market #### What Are GetThru's Pros and Cons? **Pros:** - Helpful (5 reviews) - Ease of Use (4 reviews) - Customer Support (3 reviews) - Efficiency (3 reviews) - Time-Saving (3 reviews) **Cons:** - Learning Curve (3 reviews) - Campaign Issues (2 reviews) - Difficult Navigation (2 reviews) - Functionality Issues (2 reviews) - Navigation Issues (2 reviews) ### What Do G2 Reviewers Say About GetThru? *AI-generated summary from verified user reviews* **Pros:** - Users value the **efficient customer support** of GetThru, enhancing their overall experience and usability of the platform. - Users praise the **ease of use** of GetThru, finding it intuitive and effective for reaching their audience. - Users praise GetThru's **outstanding customer support** , highlighting the responsiveness and helpfulness of the live support team. - Users value the **efficiency** of GetThru, streamlining their get-out-the-vote campaigns with ease and effectiveness. - Users laud GetThru for its **time-saving features** , streamlining campaigns with efficiency and user-friendly tools. **Cons:** - Users find the **steep learning curve** frustrating, especially for volunteers and seniors unfamiliar with technology. - Users face **confusion and tech glitches** during campaign setup, impacting their initial experience with GetThru. - Users find the **difficult navigation** of GetThru's interface tedious, complicating the response selection process. - Users face frequent **functionality issues** with error messages and disorganized exports, impacting their overall experience with GetThru. - Users struggle with **navigation issues** , finding the interface cumbersome and the organization of features confusing. #### What Are Recent G2 Reviews of GetThru? **"[User-Friendly and Efficient Tool for Campaigns](https://www.g2.com/survey_responses/getthru-review-11867177)"** **Rating:** 5.0/5.0 stars *— S T.* [Read full review](https://www.g2.com/survey_responses/getthru-review-11867177) --- **"[Effortlessly Engages Voters, Easy to Use](https://www.g2.com/survey_responses/getthru-review-12652571)"** **Rating:** 5.0/5.0 stars *— admin L.* [Read full review](https://www.g2.com/survey_responses/getthru-review-12652571) --- ### 11. [Massively.ai](https://www.g2.com/products/massively-ai/reviews) Massively is a Toronto-based conversational AI platform founded in 2014. We help businesses, creators, and enterprise brands automate conversations across their website, Instagram DMs, Facebook Messenger, and SMS — turning every interaction into an opportunity to serve, sell, and retain customers. MAT by Massively — No-Code AI Chatbot for Your Website Train an AI chatbot on your website content in minutes by entering your URL. MAT reads up to 50 pages, trains on your existing content, and is ready to answer customer questions in your voice — no developers, no data entry, no lengthy setup. Deploy to your website with one line of code, or connect to Instagram, Facebook Messenger, SMS, and Zendesk. Free plan available. Massively AI — GPT-Powered Smart Answers Massively AI goes beyond scripted responses. Trained on your website content, it synthesises accurate, on-brand answers to free-text questions your customers actually ask. Included in the Business plan at $39/month. Works across website chat, Instagram DMs, and Facebook Messenger from a single platform. DM Canvas — Shoppable Instagram & Messenger Storefront DM Canvas is the only visual, swipeable storefront delivered directly inside an Instagram DM or Facebook Messenger conversation. When a follower comments a keyword or sends a DM, Massively automatically replies with a branded carousel of up to 10 cards — images, headlines, descriptions, and buy buttons — all inside the social app. No redirect, no link-in-bio needed. Auto DM. Comment-to-Unlock Automatically DM anyone who comments a specific keyword on your Instagram post, Reel, Story, or Facebook post — instantly, 24/7, fully compliant with Meta's platform policies. Massively is a Meta Official Partner. Customer Service Automation Automate up to 80% of routine support questions across website, Instagram, Messenger, and SMS. Seamless live chat handoff to human agents when needed. Official Zendesk partner — creates tickets with full conversation context automatically. Entertainment & Engagement Custom conversational campaign builds for film studios, entertainment brands, gaming companies, and media publishers. ARGs, character chat AI personas, lore drops, sorting quizzes, countdown mechanics, and chat-enabled display ads. Clients include Paramount Pictures, Focus Features, CBS, and 20th Century Fox. Key results from our clients: 80% of support tickets automated — CALECIM® Professional Under 5 second response time — CALECIM® Professional 24% better lead-to-booking rate — Hello Sugar 400% more sign-ups vs link-in-bio — CALECIM® Comment-to-Unlock campaign 38 messages per user / 59% completion rate — Mission: Impossible campaign Integrations: Shopify, Webflow, Zendesk, HubSpot, Salesforce, Zapier (7,000+ apps), Google Analytics Pricing: Free plan available (50 chats/month). Paid plans from $15/month. No credit card required. Meta Official Partner · Zendesk Official Partner · Trusted since 2014 **Average Rating:** 5.0/5.0 **Total Reviews:** 7 **How Do G2 Users Rate Massively.ai?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10) **Who Is the Company Behind Massively.ai?** - **Seller:** [Massively](https://www.g2.com/sellers/massively) - **Year Founded:** 2014 - **HQ Location:** Toronto, CA - **Twitter:** @massively_ai (447 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/get-massively/ (5 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 57% Small-Business, 29% Mid-Market #### What Are Massively.ai's Pros and Cons? **Pros:** - AI Integration (1 reviews) - Customer Engagement (1 reviews) - Engagement (1 reviews) - Innovation (1 reviews) ### What Do G2 Reviewers Say About Massively.ai? *AI-generated summary from verified user reviews* **Pros:** - Users value the **natural communication style** of Massively.ai, enhancing client engagement and branding effectively. - Users value the **intuitive customer engagement** provided by Massively.ai, enhancing communication and branding for their clients. - Users value the **intuitive and natural engagement** capabilities of Massively.ai, enhancing communication and audience connection. - Users appreciate the **innovative communication style** of Massively.ai, enhancing engagement and branding for their clients. #### What Are Recent G2 Reviews of Massively.ai? **"[Great tool. Great customer service.](https://www.g2.com/survey_responses/massively-ai-review-12960186)"** **Rating:** 5.0/5.0 stars *— Nicole M.* [Read full review](https://www.g2.com/survey_responses/massively-ai-review-12960186) --- **"[Highly Effective and Easy to Use with Excellent Team Support](https://www.g2.com/survey_responses/massively-ai-review-12763967)"** **Rating:** 5.0/5.0 stars *— Greg T.* [Read full review](https://www.g2.com/survey_responses/massively-ai-review-12763967) --- #### What Are G2 Users Discussing About Massively.ai? - [What is Massively.ai used for?](https://www.g2.com/discussions/what-is-massively-ai-used-for) ### 12. [ROUTEE](https://www.g2.com/products/routee/reviews) Routee is a leading cloud communications provider that designs, develops, and distributes advanced Web & API automation solutions. Through its robust platform and scalable API, it helps corporations, retail businesses, and service providers, around the world, to communicate effectively with their target audience. Powered by AMD Telecom’s vigorous infrastructure, Routee brings a powerful engagement toolset to its trusted global partners and some of the most renowned Fortune 500 corporations. What are some of the things you can do with Routee? -SMS Spread your message efficiently all over the globe using the SMS services Routee provides. Marketing SMS, Transactional SMS, Two-Way SMS, SMS Two-Factor Authentication,SMS Survey, Bulk MMS, Verified SMS Sender. -VOICE Let people hear your business’s voice through the numerous VoIP choices. Elevate your brand through Voice Broadcasting, Two Way Voice, Click To Call, Text To Speech, Cloud IVR and Voice Two Factor Authentication. -EMAIL Discover which Email service suits you, customize it and make it happen. Promotional Email, Transactional Email, Email Verifier. Which one do you need? -MESSAGING APPS Reach your clients with more interactive messages and increase your revenues. Engage with them via Viber, RCS, Facebook, Telegram & WhatsApp. -NUMBERS Get your own Premium Rate or Toll-free numbers, validate your contacts list and prevent call-related fraud. This advanced communications platform includes Virtual Numbers, Number Validation, Number Lookup, Missed Call, Call Masking, Toll-free Numbers. -TWO FACTOR AUTHENTICATION Add a second layer of security to your business by utilizing a combination of two different components. Prevent fraudsters from getting access to your sensitive information, application, or software. Use among Two-Factor Authentication with Fallback, SMS, Voice, Viber, or Missed Call. **Average Rating:** 3.6/5.0 **Total Reviews:** 10 **How Do G2 Users Rate ROUTEE?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10) - **Lead Gathering:** 8.3/10 (Category avg: 8.4/10) - **Targeting:** 8.3/10 (Category avg: 8.7/10) - **Analytics:** 7.1/10 (Category avg: 8.4/10) **Who Is the Company Behind ROUTEE?** - **Seller:** [AMD Telecom](https://www.g2.com/sellers/amd-telecom) - **Year Founded:** 2000 - **HQ Location:** San Francisco, California - **LinkedIn® Page:** https://www.linkedin.com/company/amd-telecom-s-a-/ (162 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 60% Small-Business, 20% Mid-Market #### What Are ROUTEE's Pros and Cons? **Pros:** - Automation (2 reviews) - Personalization (2 reviews) - Personalization Services (2 reviews) - Automation AI (1 reviews) - Business Enhancement (1 reviews) **Cons:** - Expensive (2 reviews) - Complex Features (1 reviews) - Complexity (1 reviews) - Difficult Navigation (1 reviews) - Difficulty (1 reviews) ### What Do G2 Reviewers Say About ROUTEE? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **automation** features of ROUTEE, enabling seamless communication and enhancing customer support efficiency. - Users value the **personalized customer interaction** features of ROUTEE, enhancing engagement and supporting business growth. - Users praise ROUTEE for its **personalization services** , enhancing customer interactions and supporting business growth 24/7. - Users find the **easy integration** of ROUTEE highly beneficial for enhancing automation and personalized experiences. - Users value the **variety of communication options** with ROUTEE, enhancing customer interaction and business growth. **Cons:** - Users find ROUTEE to be **expensive** and the pricing challenging for small businesses and less tech-savvy owners. - Users find that Routee's **complex features** can be challenging, especially for those less familiar with technology. - Users find ROUTEE's pricing and **complexity** challenging, especially for less tech-savvy business owners. - Users find **difficult navigation** challenging, especially for those less tech-savvy, impacting their overall experience with ROUTEE. - Users find ROUTEE's **complexity** challenging, especially for less tech-savvy business owners, impacting overall user experience. #### What Are Recent G2 Reviews of ROUTEE? **"[My Honest Opinion about Routee](https://www.g2.com/survey_responses/routee-review-7884770)"** **Rating:** 4.0/5.0 stars *— Mukul S.* [Read full review](https://www.g2.com/survey_responses/routee-review-7884770) --- **"[Helped my business to cater to wider user base](https://www.g2.com/survey_responses/routee-review-9058739)"** **Rating:** 4.0/5.0 stars *— Siddhant G.* [Read full review](https://www.g2.com/survey_responses/routee-review-9058739) --- ### 13. [Verint Channel Automation](https://www.g2.com/products/verint-channel-automation/reviews) Verint® Channel Automation™ unifies your customer interactions across channels in a single agent workspace. It powers consistent conversations, leverages automation, and deploys staff flexibly all with fewer resources and less effort. Verint Channel Automation includes four main areas to help you engage with customers at scale: - Agent Workspace - Workforce Orchestration - Intelligent Automation - Universal Routing Say yes to AI-powered bots, too: - Reduce inbound volume - Improve CSAT - Reduce Average Handle Time To deliver superior CX, get started with Verint Channel Automation today! **Average Rating:** 4.4/5.0 **Total Reviews:** 65 **How Do G2 Users Rate Verint Channel Automation?** - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.1/10) - **Targeting:** 8.3/10 (Category avg: 8.7/10) - **Analytics:** 8.3/10 (Category avg: 8.4/10) **Who Is the Company Behind Verint Channel Automation?** - **Seller:** [Verint](https://www.g2.com/sellers/verint) - **Year Founded:** 1994 - **HQ Location:** Melville, New York - **Twitter:** @Verint (7,739 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/verint (4,343 employees on LinkedIn®) - **Ownership:** Thoma Bravo **Who Uses This Product?** - **Company Size:** 48% Enterprise, 45% Mid-Market #### What Are Verint Channel Automation's Pros and Cons? **Pros:** - AI Technology (1 reviews) - Artificial Intelligence (1 reviews) - Case Management (1 reviews) - Communication (1 reviews) - Conversation Management (1 reviews) **Cons:** - Long Wait Times (1 reviews) - Organizational Issues (1 reviews) - Poor Customer Support (1 reviews) - Response Issues (1 reviews) - Software Bugs (1 reviews) ### What Do G2 Reviewers Say About Verint Channel Automation? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **effective AI technology** in Verint Channel Automation for improving conversations and time management. - Users value the **efficient time management** capabilities of Verint Channel Automation, enhancing productivity and scheduling for employees. - Users value the **effective case management** capabilities of Verint Channel Automation for monitoring employee tasks and schedules. - Users find Verint Channel Automation a valuable **communication tool** for managing conversations, scheduling, and employee tasks. - Users value the **conversation management capabilities** of Verint Channel Automation, enhancing scheduling and employee productivity. **Cons:** - Users find that **support response times are often too long** , especially for clients in Latin America. - Users experience **glitches in logging requests** , which hinder progress and require redoing efforts unnecessarily. - Users have experienced **poor customer support** , with slow response times for Latin America clients impacting their satisfaction. - Users experience **response delays** from support, particularly affecting clients in Latin America and hindering timely assistance. - Users often face **software bugs** that cause glitches during request logging, necessitating redoing entire requests to proceed. #### What Are Recent G2 Reviews of Verint Channel Automation? **"[Verint Channel Automation: Streamlining Success](https://www.g2.com/survey_responses/verint-channel-automation-review-8883530)"** **Rating:** 4.5/5.0 stars *— Mukisa M.* [Read full review](https://www.g2.com/survey_responses/verint-channel-automation-review-8883530) --- **"[Verint](https://www.g2.com/survey_responses/verint-channel-automation-review-10732741)"** **Rating:** 5.0/5.0 stars *— Verified User in Printing* [Read full review](https://www.g2.com/survey_responses/verint-channel-automation-review-10732741) --- #### What Are G2 Users Discussing About Verint Channel Automation? - [What is Verint Messaging used for?](https://www.g2.com/discussions/what-is-verint-messaging-used-for) - 1 comment - [What is Verint Case Management Enterprise used for?](https://www.g2.com/discussions/what-is-verint-case-management-enterprise-used-for) - 1 comment ### 14. [Voogy](https://www.g2.com/products/voogy/reviews) No longer exist **Average Rating:** 0.1/5.0 **Total Reviews:** 6 **How Do G2 Users Rate Voogy?** - **Has the product been a good partner in doing business?:** 0.0/10 (Category avg: 9.1/10) **Who Is the Company Behind Voogy?** - **Seller:** [Voogy](https://www.g2.com/sellers/voogy) - **Year Founded:** 2015 - **HQ Location:** San Francisco, US - **Twitter:** @VoogyHQ (825 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2438342/ (11 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Small-Business #### What Are G2 Users Discussing About Voogy? - [What is Voogy used for?](https://www.g2.com/discussions/what-is-voogy-used-for) ### 15. [Alhena AI](https://www.g2.com/products/alhena-ai/reviews) Alhena AI: AI concierge for discovery, shopping & support that helps drive revenue. Alhena AI is a commerce AI software platform that helps ecommerce businesses improve product discovery, personalize shopping experiences, automate customer support, and optimize brand and product visibility across AI search engines. Designed for teams managing customer interactions across the entire buying journey, from discovery to post-purchase support, the platform integrates with business systems to access product catalogs, customer queries, and operational data, enabling context-aware and accurate responses. It supports use cases such as conversational product discovery, answering product and policy related questions, handling order and shipping queries, and assisting support teams with AI generated responses. Alhena also introduces Embeddable Agents, purpose built AI experiences that live directly where shoppers make decisions instead of requiring them to switch to a chatbot. Brands can embed specialized AI agents on product pages and throughout the shopping journey to deliver interactive experiences such as Virtual Try-On, Outfit Builder, Room Designer, Guided Product Discovery, and other contextual buying assistants. By bringing AI directly into key moments of the customer journey, Embeddable Agents create more engaging shopping experiences while helping shoppers discover products with greater confidence. The platform also includes vertical AI agents tailored to specific industries. For beauty brands, this includes capabilities such as skin analysis, shade matching, and routine building. For fashion and apparel, it supports fit analysis, virtual try-on experiences, and outfit builders. For home and living, it enables guided product selection, visual discovery, personalized room styling, and room design experiences. For travel and hospitality, it supports trip planning and personalized recommendations. These agents are designed to align with domain specific customer journeys and decision making processes. Trusted by fast growing brands like Tatcha (Unilever), Victoria Beckham, Huckberry, and Ettitude, Alhena has earned numerous G2 Awards, including High Performer, Best Support, and Easiest to Do Business With, demonstrating its excellence in AI for ecommerce. Alhena includes capabilities to structure and optimize product data and content so brands can appear accurately in AI search results across platforms like ChatGPT, Gemini, and Perplexity. This enables businesses to align their product information with how modern consumers search, compare, and discover products using conversational AI. At its core, Alhena is an all in one platform that delivers accurate, brand aligned responses in over 90 languages, eliminating the risks of unreliable AI. Key features and capabilities include: - Conversational product discovery and guided selling for ecommerce storefronts - Embeddable AI agents that bring interactive shopping experiences directly to product pages and key customer touchpoints - AI powered automation of customer support queries - AI visibility optimization (AEO/GEO) for improved presence in AI search experiences - Native integrations with ecommerce platforms and helpdesks to ensure accurate, real time, grounded responses - Omnichannel deployment across web, messaging platforms, and social channels - Agent assist tools that help support teams deliver faster and more consistent responses - Analytics and reporting to track performance, customer interactions, and operational efficiency Alhena's intelligent filtering, contextual recommendations, and interactive AI experiences help brands handle complex customer queries with empathy while driving over 300% conversion lifts and up to 30% increases in average order value (AOV). It seamlessly integrates with platforms like Shopify and WooCommerce, along with helpdesks such as Gorgias, Zoho Desk, and Zendesk, escalating complex issues to human agents with full conversation context. Alhena AI is used by ecommerce brands across industries including fashion, beauty, jewelry, travel, and home goods to streamline customer interactions, improve operational efficiency, increase conversions, and deliver exceptional AI powered commerce experiences. Elevate your store today by scheduling a demo and discover why Alhena is trusted as the all in one AI concierge platform for modern ecommerce brands. **Average Rating:** 4.9/5.0 **Total Reviews:** 35 **How Do G2 Users Rate Alhena AI?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10) **Who Is the Company Behind Alhena AI?** - **Seller:** [Alhena AI](https://www.g2.com/sellers/alhena-ai) - **Company Website:** https://alhena.ai/ - **Year Founded:** 2022 - **HQ Location:** Pleasanton, US - **LinkedIn® Page:** https://www.linkedin.com/company/gleenai/ (36 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 66% Small-Business, 37% Mid-Market #### What Are Alhena AI's Pros and Cons? **Pros:** - Customer Support (2 reviews) - Ease of Use (2 reviews) - Easy Setup (2 reviews) - Helpful (2 reviews) - Intuitive (2 reviews) **Cons:** - AI Limitations (1 reviews) ### What Do G2 Reviewers Say About Alhena AI? *AI-generated summary from verified user reviews* **Pros:** - Users admire the **responsive customer support** of Alhena AI, enhancing their overall experience and satisfaction. - Users praise the **ease of use** of Alhena AI, making implementation and training a straightforward process. - Users appreciate the **easy setup** of Alhena AI, enabling swift implementation and effective training. - Users value the **simplicity of the UX** and effective support, enhancing their experience with Alhena AI. - Users love the **intuitive design** of Alhena AI, making training and monitoring seamless for everyone. **Cons:** - Users desire a **deeper level of analysis** in Alhena AI, seeking enhanced connection insights in conversations. #### What Are Recent G2 Reviews of Alhena AI? **"[For ecommerce merchant that need to scale, Gleen AI is the perfect partner](https://www.g2.com/survey_responses/alhena-ai-review-9583770)"** **Rating:** 5.0/5.0 stars *— Harendra P.* [Read full review](https://www.g2.com/survey_responses/alhena-ai-review-9583770) --- **"[Alhena AI - Where Conversations are easy!](https://www.g2.com/survey_responses/alhena-ai-review-11612069)"** **Rating:** 5.0/5.0 stars *— Ben O.* [Read full review](https://www.g2.com/survey_responses/alhena-ai-review-11612069) --- ### 16. [brandy.im](https://www.g2.com/products/brandy-im/reviews) Meet Brandy - The Brand Interactions Platform Brandy combines AI assistants, chat-apps and live agents into a holistic workflow, where great customer experience goes along with up to 70% automation rate. Talk to your customers on your website and build relationship in messaging apps like Whatsapp, Instagram direct, Apple Messages for business and others. **Average Rating:** 4.8/5.0 **Total Reviews:** 12 **How Do G2 Users Rate brandy.im?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10) **Who Is the Company Behind brandy.im?** - **Seller:** [Brandy.im](https://www.g2.com/sellers/brandy-im) - **Year Founded:** 2015 - **HQ Location:** Lisbon, PT - **LinkedIn® Page:** https://www.linkedin.com/company/brandy-im (6 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 54% Small-Business, 23% Mid-Market #### What Are Recent G2 Reviews of brandy.im? **"[Robust Chat Platform Delivering Outstanding Results](https://www.g2.com/survey_responses/brandy-im-review-8087542)"** **Rating:** 5.0/5.0 stars *— Igor D.* [Read full review](https://www.g2.com/survey_responses/brandy-im-review-8087542) --- **"[Streamlined Customer Communication with Brandy platform](https://www.g2.com/survey_responses/brandy-im-review-8046157)"** **Rating:** 5.0/5.0 stars *— Maxim M.* [Read full review](https://www.g2.com/survey_responses/brandy-im-review-8046157) --- ### 17. [Engagely](https://www.g2.com/products/engagely/reviews) engagely.ai is an award-winning conversational customer engagement platform recognized by the Economic Times as the best tech brand in cognitive decision making forte. The multilingual conversational AI platform is a blend of AI and human intelligence which is helping businesses create exceptional customer experiences. With domain-specific robust knowledge & industry AI models, engagely helps automate customer engagement with its next-level products and services to deliver amazing customer experience. With its unique action-intent engine, engagely is a transformative AI powered platform that builds conversational chatbots with no coding. The leading AI omnichannel platform is capable of driving superior customer engagement across 35+ channels in more than 120 global languages with its proactive conversational AI chatbots, voice bots and email bots. Present in 4+ Countries I Trusted by 150+ Customers I Serving 10+ Industries **Average Rating:** 4.3/5.0 **Total Reviews:** 19 **How Do G2 Users Rate Engagely?** - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.1/10) - **Lead Gathering:** 6.7/10 (Category avg: 8.4/10) - **Targeting:** 6.7/10 (Category avg: 8.7/10) - **Analytics:** 6.7/10 (Category avg: 8.4/10) **Who Is the Company Behind Engagely?** - **Seller:** [Engagely.ai](https://www.g2.com/sellers/engagely-ai) - **Year Founded:** 2012 - **HQ Location:** Watford - **Twitter:** @engagelyai (56 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/engagelyai/ (74 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 37% Small-Business, 32% Mid-Market #### What Are Engagely's Pros and Cons? **Pros:** - Ease of Use (1 reviews) - Efficiency (1 reviews) - Helpful (1 reviews) - Knowledge Base (1 reviews) - Response Time (1 reviews) ### What Do G2 Reviewers Say About Engagely? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Engagely, enabling quick content management and efficient training material updates. - Users value the **efficiency** of Engagely, noting quick responses and easy content management for training materials. - Users find Engagely's **ease of use and content management** to enhance smarter, quicker responses for end users. - Users value the **user-friendly knowledge base** of Engagely, facilitating efficient content management and fast responses. - Users appreciate the **smart and quick responses** provided by Engagely, enhancing their overall experience effortlessly. #### What Are Recent G2 Reviews of Engagely? **"[Easy to use and manage Knowledge base contents](https://www.g2.com/survey_responses/engagely-review-8837681)"** **Rating:** 4.5/5.0 stars *— Narayanmoorthy R.* [Read full review](https://www.g2.com/survey_responses/engagely-review-8837681) --- **"[Futuristic conversational AI platform for excellent customer support](https://www.g2.com/survey_responses/engagely-review-5366148)"** **Rating:** 5.0/5.0 stars *— Vivek V.* [Read full review](https://www.g2.com/survey_responses/engagely-review-5366148) --- #### What Are G2 Users Discussing About Engagely? - [What is Engagely.ai used for?](https://www.g2.com/discussions/what-is-engagely-ai-used-for) ### 18. [Botgate AI](https://www.g2.com/products/botgate-ai/reviews) Botgate AI is an AI-powered Conversational Marketing, Sales & Messaging Platform that helps businesses to interact more with their potential clients. Our secure cloud-based platform leverages best-in-class AI and machine learning tools to generate the most efficient conversations. We assist businesses to grow faster with Lead Capturing & Qualifying conversation flows. Botgate AI provides continuous interaction with your potential clients by enhancing the Lead Generation process and speeding up the sales cycle. **Average Rating:** 3.8/5.0 **Total Reviews:** 4 **How Do G2 Users Rate Botgate AI?** - **Has the product been a good partner in doing business?:** 5.0/10 (Category avg: 9.1/10) - **Lead Gathering:** 7.8/10 (Category avg: 8.4/10) - **Targeting:** 7.8/10 (Category avg: 8.7/10) - **Analytics:** 7.2/10 (Category avg: 8.4/10) **Who Is the Company Behind Botgate AI?** - **Seller:** [Botgate AI](https://www.g2.com/sellers/botgate-ai) - **Year Founded:** 2019 - **HQ Location:** Tallinn, EE - **Twitter:** @botgateai (25 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/botgate/?originalSubdomain=ee (2 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 75% Small-Business, 25% Enterprise #### What Are Recent G2 Reviews of Botgate AI? **"[Super efficient](https://www.g2.com/survey_responses/botgate-ai-review-5350301)"** **Rating:** 5.0/5.0 stars *— Gui C.* [Read full review](https://www.g2.com/survey_responses/botgate-ai-review-5350301) --- **"[Great tool for conversational marketing](https://www.g2.com/survey_responses/botgate-ai-review-5351904)"** **Rating:** 5.0/5.0 stars *— Dorukhan B.* [Read full review](https://www.g2.com/survey_responses/botgate-ai-review-5351904) --- #### What Are G2 Users Discussing About Botgate AI? - [What is Botgate AI used for?](https://www.g2.com/discussions/what-is-botgate-ai-used-for) ### 19. [CallPage](https://www.g2.com/products/callpage/reviews) AI-powered tool that helps businesses turn website visitors and inbound callers into revenue. CallPage includes: - Website pop-up that helps turn visitors into sales calls - Callback automation that connects your team with potential leads within seconds (from the pop-up or connected forms) - 24/7 AI Voice Agent that talks to visitors, answers questions, captures leads, and connects them to your team when needed - Virtual phone number to track and record incoming sales calls - Call Management Dashboard to monitor incoming calls and team performance - Meeting scheduling tool that lets visitors book meetings directly from your website The CallPage widget lets you instantly call website visitors and manage incoming calls more effectively with built-in tracking and an AI Voice Agent. Companies using CallPage report a 25–125% increase in leads while keeping their sales process organized. **Average Rating:** 4.7/5.0 **Total Reviews:** 31 **How Do G2 Users Rate CallPage?** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.1/10) - **Lead Gathering:** 10.0/10 (Category avg: 8.4/10) - **Targeting:** 10.0/10 (Category avg: 8.7/10) - **Analytics:** 10.0/10 (Category avg: 8.4/10) **Who Is the Company Behind CallPage?** - **Seller:** [CallPage](https://www.g2.com/sellers/callpage-309fc0f1-204d-4144-9529-ff0da50e839f) - **Year Founded:** 2015 - **HQ Location:** Cracow, Małopolskie - **Twitter:** @callpage_io (457 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/10033754/ (23 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Marketing and Advertising - **Company Size:** 77% Small-Business, 16% Mid-Market #### What Are Recent G2 Reviews of CallPage? **"[Fast contact with clients.](https://www.g2.com/survey_responses/callpage-review-8921784)"** **Rating:** 5.0/5.0 stars *— Pooja J.* [Read full review](https://www.g2.com/survey_responses/callpage-review-8921784) --- **"[Great for international businesses](https://www.g2.com/survey_responses/callpage-review-8995245)"** **Rating:** 5.0/5.0 stars *— Eliza S.* [Read full review](https://www.g2.com/survey_responses/callpage-review-8995245) --- #### What Are G2 Users Discussing About CallPage? - [What is CallPage used for?](https://www.g2.com/discussions/what-is-callpage-used-for) ### 20. [Chatbot.team](https://www.g2.com/products/chatbot-team/reviews) Chatbot team is a powerful customer engagement platform designed to help small businesses (SMBs) and large enterprises connect with their customers. We offer an easy-to-use omnichannel messaging solution that works seamlessly across WhatsApp, RCS, Facebook, and Instagram. **Average Rating:** 4.3/5.0 **Total Reviews:** 14 **How Do G2 Users Rate Chatbot.team?** - **Has the product been a good partner in doing business?:** 7.5/10 (Category avg: 9.1/10) - **Lead Gathering:** 10.0/10 (Category avg: 8.4/10) - **Targeting:** 10.0/10 (Category avg: 8.7/10) - **Analytics:** 10.0/10 (Category avg: 8.4/10) **Who Is the Company Behind Chatbot.team?** - **Seller:** [chatbot.team](https://www.g2.com/sellers/chatbot-team) - **Year Founded:** 2023 - **HQ Location:** Gurugram, Haryana - **LinkedIn® Page:** https://www.linkedin.com/company/chatbot-team (46 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 64% Small-Business, 29% Mid-Market #### What Are Recent G2 Reviews of Chatbot.team? **"[Greatly Improves customer support](https://www.g2.com/survey_responses/chatbot-team-review-9219342)"** **Rating:** 4.5/5.0 stars *— Nimesh M.* [Read full review](https://www.g2.com/survey_responses/chatbot-team-review-9219342) --- **"[Best AI powered Customer Support](https://www.g2.com/survey_responses/chatbot-team-review-9622985)"** **Rating:** 5.0/5.0 stars *— sakshi s.* [Read full review](https://www.g2.com/survey_responses/chatbot-team-review-9622985) --- ### 21. [Chatsi](https://www.g2.com/products/chatsi/reviews) Chatsi is an always-on, brand-aligned AI sales experience that helps shoppers discover the right products, get trustworthy answers, and move confidently toward purchase. Chatsi turns your storefront into an AI-powered sales experience that helps shoppers buy with confidence. It understands shopper intent, recommends the right products, answers questions with accurate, traceable responses, and guides customers to purchase with on-brand salesmanship and support. Built for e-commerce merchants and product brands, Chatsi uses your catalog, pricing, availability, and brand content to deliver relevant recommendations and credible answers in real time. Instead of leaving shoppers to dig through product pages, filters, and static search results, Chatsi creates a more helpful and conversational path to purchase. The result is a shopping experience that builds trust, improves engagement, and can help drive higher conversion. Chatsi is designed to bring the quality of in-store guidance to online shopping. It can draw from rich product and brand content such as manuals, buying guides, reviews, videos, and merchandising rules to give shoppers more complete answers and better product direction. This helps customers discover the right products faster while giving merchants more control over how products are presented and recommended. Trust and brand consistency are core to the experience. Chatsi grounds responses in the merchant’s own catalog and content, helping reduce the risk of generic or misleading answers. Brand voice controls and moderation features help ensure every interaction stays aligned with your tone, messaging, and merchandising strategy. For merchants, Chatsi also provides visibility into what shoppers are asking, what information influences decisions, and how conversational guidance supports product discovery and purchase. With integrations for leading commerce platforms (Shopify, Salesforce Commerce Cloud, Woo Commerce, Miva, BigCommerce , Magento, etc.), Chatsi fits into existing ecommerce ecosystems and helps brands create shopping experiences that are more personal, more helpful, and more effective. **Average Rating:** 5.0/5.0 **Total Reviews:** 5 **How Do G2 Users Rate Chatsi?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10) - **Analytics:** 10.0/10 (Category avg: 8.4/10) **Who Is the Company Behind Chatsi?** - **Seller:** [Chatsi AI](https://www.g2.com/sellers/chatsi-ai) - **Company Website:** https://chatsi.ai - **Year Founded:** 2024 - **HQ Location:** Salt Lake City, UT USA - **LinkedIn® Page:** https://www.linkedin.com/company/chatsi-ai/ (10 employees on LinkedIn®) - **Ownership:** Private **Who Uses This Product?** - **Company Size:** 88% Small-Business, 13% Mid-Market #### What Are Chatsi's Pros and Cons? **Pros:** - Accuracy (1 reviews) - Helpful (1 reviews) - Personalization (1 reviews) - Problem Solving (1 reviews) ### What Do G2 Reviewers Say About Chatsi? *AI-generated summary from verified user reviews* **Pros:** - Users praise Chatsi for its **accuracy** , consistently delivering correct and helpful responses that stand out from competitors. - Users find Chatsi to be extremely **helpful** , providing accurate and engaging responses compared to other bland options. - Users love Chatsi for its **personalized and engaging responses** , making it far superior to bland alternatives. - Users find Chatsi to be **highly effective at problem solving** , delivering accurate and engaging responses consistently. #### What Are Recent G2 Reviews of Chatsi? **"[Chatsi Delivers an Intuitive, Easy-to-Implement AI Experience with Great Support](https://www.g2.com/survey_responses/chatsi-review-12486838)"** **Rating:** 5.0/5.0 stars *— Martin R.* [Read full review](https://www.g2.com/survey_responses/chatsi-review-12486838) --- **"[A Powerful AI Tool for E-Commerce That Improves Conversions and Customer Experience](https://www.g2.com/survey_responses/chatsi-review-12397457)"** **Rating:** 5.0/5.0 stars *— Stefan D.* [Read full review](https://www.g2.com/survey_responses/chatsi-review-12397457) --- ### 22. [Chili Piper](https://www.g2.com/products/chili-piper/reviews) Chili Piper is the Demand Conversion Platform, used by Meta, Verizon, Gong, monday.com, and thousands more 🌶️ Chili Piper is a demand conversion platform that helps B2B companies turn website visitors into qualified pipeline. It combines AI agents and configurable workflows to instantly qualify, route, and schedule inbound leads, eliminating the lag between a prospect showing interest and a rep booking a meeting. With features like AI chat, lead routing, automated scheduling, and enrichment built in, Chili Piper gives revenue teams the infrastructure to convert more of the demand they're already generating. Ready to convert more of the demand you're already generating? 🔥 **Average Rating:** 4.6/5.0 **Total Reviews:** 718 **How Do G2 Users Rate Chili Piper?** - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.1/10) **Who Is the Company Behind Chili Piper?** - **Seller:** [Chili Piper](https://www.g2.com/sellers/chili-piper) - **Company Website:** https://www.chilipiper.com - **Year Founded:** 2016 - **HQ Location:** Brooklyn, NY - **Twitter:** @chilipiper (2,078 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2687110 (266 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Account Executive, Sales Development Representative - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 64% Mid-Market, 21% Small-Business #### What Are Chili Piper's Pros and Cons? **Pros:** - Ease of Use (17 reviews) - Scheduling (14 reviews) - Customer Support (10 reviews) - Helpful (9 reviews) - Efficiency (8 reviews) **Cons:** - Expensive (5 reviews) - Learning Curve (5 reviews) - Limitations (5 reviews) - Limited Customization (4 reviews) - Missing Features (4 reviews) ### What Do G2 Reviewers Say About Chili Piper? *AI-generated summary from verified user reviews* **Pros:** - Users love the **ease of use** in Chili Piper, with seamless scheduling enhancing productivity and simplifying bookings. - Users love the **seamless scheduling** of Chili Piper, enhancing productivity and simplifying the booking process effortlessly. - Users appreciate the **excellent customer support** from Chili Piper, noting the team's knowledge and quick assistance. - Users appreciate the **helpful customer service** of Chili Piper, highlighting its knowledgeable and supportive team for implementation. - Users highlight the **seamless scheduling** of Chili Piper, greatly enhancing productivity by eliminating email back-and-forth. **Cons:** - Users express concerns over the **high costs** of Chili Piper, with unexpected fees and poor customer support making it unappealing. - Users find the **learning curve steep** for less technical team members, making navigation and changes challenging. - Users find **troubleshooting and admin dependency** in Chili Piper challenging, complicating the user experience and workflow. - Users express frustration over **limited customization** options in Chili Piper, requiring admin support for even minor adjustments. - Users note several **missing features** in Chili Piper, including limited app actions and incomplete integrations. #### What Are Recent G2 Reviews of Chili Piper? **"[User-Friendly, Responsive Support, Streamlined Territory Assignments](https://www.g2.com/survey_responses/chili-piper-review-12813406)"** **Rating:** 5.0/5.0 stars *— João C.* [Read full review](https://www.g2.com/survey_responses/chili-piper-review-12813406) --- **"[Outstanding Concierge Scheduling and Lead Routing—Chili Piper Is a Game Changer](https://www.g2.com/survey_responses/chili-piper-review-12398232)"** **Rating:** 5.0/5.0 stars *— Alana Z.* [Read full review](https://www.g2.com/survey_responses/chili-piper-review-12398232) --- #### What Are G2 Users Discussing About Chili Piper? - [What is Chili Piper used for?](https://www.g2.com/discussions/what-is-chili-piper-used-for) ### 23. [DarwinAI](https://www.g2.com/products/darwinai/reviews) Darwin provides AI-workers that enables small and medium-sized businesses to have human-like conversations with their customers on Whatsapp, Instagram and phone calls. Darwin's AI-workers cover many use cases: lead qualification, outbound campaigns, appointment booking, collections, customer satisfaction surveys, and more. Darwin is built for non-technical teams, meaning you don't have to worry about any of the technical details. Darwin's workers are tailored to your business needs. Offering your specific products, customizing your worker's answers to your business style, and setting your worker to follow your own business rules has never been easier. **Average Rating:** 4.6/5.0 **Total Reviews:** 5 **How Do G2 Users Rate DarwinAI?** - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.1/10) - **Lead Gathering:** 8.8/10 (Category avg: 8.4/10) - **Targeting:** 7.9/10 (Category avg: 8.7/10) - **Analytics:** 7.5/10 (Category avg: 8.4/10) **Who Is the Company Behind DarwinAI?** - **Seller:** [Darwin AI](https://www.g2.com/sellers/darwin-ai-d9da5db4-7c13-4817-b1d7-536a051d3b29) - **Year Founded:** 2023 - **HQ Location:** LATAM // MX // BR // CO // ARG - **LinkedIn® Page:** https://www.linkedin.com/company/getdarwinai/ **Who Uses This Product?** - **Company Size:** 100% Small-Business #### What Are DarwinAI's Pros and Cons? **Pros:** - Customer Support (1 reviews) - Helpful (1 reviews) ### What Do G2 Reviewers Say About DarwinAI? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **excellent customer support** provided by DarwinAI, enhancing their overall experience with the tool. - Users find the **excellent customer support** of DarwinAI a valuable asset, enhancing their overall experience with the tool. #### What Are Recent G2 Reviews of DarwinAI? **"[Efficient and easy to program and use](https://www.g2.com/survey_responses/darwinai-review-10508392)"** **Rating:** 4.0/5.0 stars *— Marco A. Z.* [Read full review](https://www.g2.com/survey_responses/darwinai-review-10508392) --- **"[Darwin - Advertising Forms - Commercial Assistant](https://www.g2.com/survey_responses/darwinai-review-10626526)"** **Rating:** 5.0/5.0 stars *— Rodrigo M.* [Read full review](https://www.g2.com/survey_responses/darwinai-review-10626526) --- ### 24. [DocketAI](https://www.g2.com/products/docketai/reviews) Docket is an Agentic Marketing platform designed specifically for modern B2B teams, enabling them to transform their websites into dynamic, on-brand sales engines that operate around the clock. This innovative solution is engineered to engage every visitor, comprehend their intent, qualify leads, and automatically schedule meetings, streamlining the sales process and enhancing overall efficiency. Targeted primarily at B2B marketing and sales teams, DocketAI addresses the challenges of lead generation and customer engagement in a fast-paced digital landscape. With its advanced AI capabilities, the platform not only captures visitor interactions but also analyzes behaviors to provide insights that help teams tailor their outreach strategies. This is particularly beneficial for organizations looking to optimize their sales funnels and maximize conversion rates, as it allows for real-time engagement with potential clients. Key features of DocketAI include seamless integration with various Customer Relationship Management (CRM) systems, which ensures that all lead data is automatically captured and organized for easy access. The platform supports over 40 languages, making it a versatile choice for global teams aiming to connect with diverse audiences. Additionally, DocketAI prioritizes enterprise-grade security, ensuring that sensitive customer information is protected while maintaining compliance with industry standards. One of the standout benefits of DocketAI is its ability to engage buyers the moment they land on a website. By understanding visitor intent and qualifying leads in real-time, the platform enables sales teams to act swiftly, converting potential interest into actionable opportunities before visitors leave the site. This proactive approach not only enhances the customer experience but also drives high-quality pipeline growth. Overall, Docket represents a significant advancement in the realm of B2B marketing solutions, combining cutting-edge AI technology with a user-friendly interface. By automating key aspects of the sales process and providing valuable insights into customer behavior, Docket empowers teams to work more efficiently and effectively, ultimately leading to increased revenue and business growth. **Average Rating:** 4.8/5.0 **Total Reviews:** 55 **How Do G2 Users Rate DocketAI?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.1/10) - **Lead Gathering:** 6.7/10 (Category avg: 8.4/10) - **Targeting:** 6.7/10 (Category avg: 8.7/10) - **Analytics:** 6.7/10 (Category avg: 8.4/10) **Who Is the Company Behind DocketAI?** - **Seller:** [Docket](https://www.g2.com/sellers/docket) - **Company Website:** https://www.docket.io/ - **Year Founded:** 2023 - **HQ Location:** Washington, Columbia - **LinkedIn® Page:** https://www.linkedin.com/company/docket-inc (65 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 47% Mid-Market, 25% Small-Business #### What Are DocketAI's Pros and Cons? **Pros:** - Accuracy (26 reviews) - Time-saving (21 reviews) - Ease of Use (20 reviews) - Helpful (18 reviews) - Efficiency (17 reviews) **Cons:** - Inaccuracy (7 reviews) - AI Limitations (6 reviews) - Complexity (4 reviews) - Learning Curve (4 reviews) - Missing Features (4 reviews) ### What Do G2 Reviewers Say About DocketAI? *AI-generated summary from verified user reviews* **Pros:** - Users find DocketAI's **accuracy** impressive, providing swift, reliable answers while enhancing collaboration across teams. - Users value the **time-saving capabilities** of DocketAI, enhancing productivity by streamlining sales inquiries and RFPs. - Users appreciate the **ease of use** of DocketAI, finding quick and accurate answers effortlessly through a streamlined process. - Users appreciate the **helpfulness** of DocketAI, enhancing knowledge and streamlining collaboration across teams effectively. - Users find DocketAI's **efficiency** exceptional, delivering quick and accurate sales answers while enhancing productivity. **Cons:** - Users often face **inaccuracy issues** with DocketAI, necessitating frequent double-checking of answers for reliability. - Users note occasional **AI misinterpretations** of nuanced terms, causing some issues with specific information retrieval. - Users note the **complexity** of DocketAI's setup process, requiring time to refine workflows and classify modules. - Users note a **steep learning curve** during initial setup due to the complexity of workflows in DocketAI. - Users desire better **integration features** with tools like Slack and Chrome for enhanced functionality and usability. #### What Are Recent G2 Reviews of DocketAI? **"[DocketAI Helped Us Turn Website Visits into Real Conversations & It Runs as Smoothly as Our Own Tech](https://www.g2.com/survey_responses/docketai-review-11935419)"** **Rating:** 4.5/5.0 stars *— Georgey J.* [Read full review](https://www.g2.com/survey_responses/docketai-review-11935419) --- **"[Great Tool for Streamlining Lead Qualification](https://www.g2.com/survey_responses/docketai-review-12627713)"** **Rating:** 5.0/5.0 stars *— Scott H.* [Read full review](https://www.g2.com/survey_responses/docketai-review-12627713) --- ### 25. [GoSite](https://www.g2.com/products/gosite/reviews) GoSite creates simplified technology for small businesses that drive America's economy. Our software empowers them to have everything they need in one place to connect with their customers in the digital era. Our cloud-based suite of mobile and web tools transforms the way our customers run their business, on the go, and everywhere. **Average Rating:** 3.9/5.0 **Total Reviews:** 25 **How Do G2 Users Rate GoSite?** - **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.1/10) - **Lead Gathering:** 10.0/10 (Category avg: 8.4/10) - **Targeting:** 10.0/10 (Category avg: 8.7/10) - **Analytics:** 10.0/10 (Category avg: 8.4/10) **Who Is the Company Behind GoSite?** - **Seller:** [gosite](https://www.g2.com/sellers/gosite) - **Year Founded:** 2013 - **HQ Location:** San Diego, CA - **Twitter:** @gosite (1 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/gositeinc/ (49 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Financial Services - **Company Size:** 52% Mid-Market, 48% Small-Business #### What Are Recent G2 Reviews of GoSite? **"[courteous and knowledgeable](https://www.g2.com/survey_responses/gosite-review-7463569)"** **Rating:** 5.0/5.0 stars *— Jason W.* [Read full review](https://www.g2.com/survey_responses/gosite-review-7463569) --- **"[Knowledgeable, communicate frequently, and are making this a seamless onboarding process](https://www.g2.com/survey_responses/gosite-review-5225274)"** **Rating:** 5.0/5.0 stars *— Courtney B.* [Read full review](https://www.g2.com/survey_responses/gosite-review-5225274) --- #### What Are G2 Users Discussing About GoSite? - [Is GoSite free?](https://www.g2.com/discussions/is-gosite-free) - [How much does GoSite charge?](https://www.g2.com/discussions/how-much-does-gosite-charge) - [What does GoSite offer?](https://www.g2.com/discussions/what-does-gosite-offer) - [What does GoSite do?](https://www.g2.com/discussions/what-does-gosite-do) ## What Is Conversational Marketing Software? [Marketing Software](https://www.g2.com/categories/marketing) ## What Software Categories Are Similar to Conversational Marketing Software? - [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service) - [Live Chat Software](https://www.g2.com/categories/live-chat) - [Chatbots Software](https://www.g2.com/categories/chatbots) - [SMS Marketing Software](https://www.g2.com/categories/sms-marketing) - [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management) - [Conversational Support Software](https://www.g2.com/categories/conversational-support) - [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations) --- ## How Do You Choose the Right Conversational Marketing Software? ### What You Should Know About Conversational Marketing Software ### What is Conversational Marketing Software? Businesses today are focusing immensely on providing a better and authentic customer experience through conversational marketing tools. They aim to add a personal touch to their customer conversations to build trust and loyalty. Conversational marketing is a method of engaging with website visitors through personalized and real-time conversations with the help of targeted messaging, live chat, and intelligent chatbots. Real-time conversation enabled tools are also helping businesses glean accurate customer-related insights and focused targeting. A conversational marketing tool is a powerful part of the tech stack of many B2B companies because it enables teams to engage with their most qualified prospects in real time, accelerate sales cycles, and close more deals. These tools are improving the marketing and sales fusion through an easy transition of qualified leads from marketing to sales, thus driving future growth for businesses. Key Benefits of Conversational Marketing Software - Creates a human buying experience with personalized and real-time conversations - Engages, qualifies, and generates more leads at a quicker rate, shortening the sales cycle - Helps gain valuable insights about customers and buyers - Increases customer engagement and builds strong and valuable relationships ### Why Use Conversational Marketing Software? Conversational marketing software helps businesses build relationships and create authentic experiences with customers and buyers with the power of real time conversations. **Competitive edge —** For businesses to stay one step ahead of their competition, conversational marketing is an invaluable tool. From quicker and effective sales closures to discovering sharper customer insights, these tools are helping businesses grow tremendously. Chatbots keep track of all the on-site visitors and engage with them through real-time personalized responses while notifying sales representatives of the most qualified leads and scheduling meetings for them. This ultimately shortens the sales cycle and produces more sales. **Personalized and real-time interactive experience —** It may take weeks and sometimes months to build a relationship with a customer in a traditional marketing approach. Personalized and real-time conversations instantly build a bond with a website visitor and adds a personal touch to their buying experience. It induces a sense of trust and loyalty within customers and buyers. **Shorter sales cycles —** Average sales cycles are very cumbersome and filled with many touchpoints, followed by the corresponding content that is supposed to push the prospect to the next milestone. Instead of making buyers go through impersonal communication methods like filling out time-consuming forms, an instant messaging technology can make the whole process shorter and simpler. Conversational marketing tools like chatbots enable the sales team to get in touch with highly qualified leads quickly. They also help schedule on-spot sales meetings, notifying the sales representatives of a lead ready to talk. **Ample amount of data —** Intelligent chatbots are highly personalized and allow marketers to ask more in-depth questions about their visitors. Chatbot-focused marketing produces a plethora of information about website visitors, which helps in understanding the needs and behavior of the consumer, allowing marketers to approach them with more personalized communication. Chatbots integrate seamlessly with other applications, like [email marketing software](https://www.g2.com/categories/email-marketing), [CRM software](https://www.g2.com/categories/crm), [social media marketing software](https://www.g2.com/categories/social-media-marketing), etc., to build a comprehensive data reservoir. **Marketing and sales fusion —** Conversational marketing tools help in leveraging unified marketing and sales efforts. Aligning marketing and sales has always been challenging. With Chatbots, the fusion of marketing and sales efforts is smoother and easier as it allows effortless transition of qualified leads from marketing to sales. Once a visitor establishes they are ready to speak to the sales team, the bot automatically notifies a salesperson. Chatbots also allow salespeople to access all the conversations to ensure their messaging is consistent with previous engagements. Advanced customer insights also play a major role in guiding prospects down the funnel which enables sales representatives to better understand possible opportunities and outcomes. ### Who Uses Conversational Marketing Software? Conversational marketing tools are mainly used by customer service teams, sales teams, and marketing teams. **Customer service teams —** Customer service teams use conversational marketing tools to communicate with website visitors that use the feature to ask questions or voice concerns. These tools allow customer service teams to be active throughout the day. Chatbots enabled with artificial intelligence (AI) help customer service teams by resolving simple questions quickly, giving them more time to tackle more complex queries. **Sales teams —** Sales teams utilize conversational marketing tools to generate leads and move prospects faster up the sales funnel. Since the buyer is expressing interest in the company by initiating a conversation using the live chat feature, it’s a great opportunity to spark a sales conversation. **Marketing teams —** Marketing teams use conversational marketing tools to understand what is happening on their website and create personalized experience for their most qualified prospects through lead data, instant communication, and chatbots. Consumer brands leverage this technology to identify interested buyers on social networks or product websites, answer concerns or questions, determine the best possible sales items, and transfer customers to payment gateways or sales representatives to close transactions. Using built-in chatbot and AI technology, sales departments are able to construct intelligent response flows that guide visitors through helpful conversations at various touchpoints based on user activity and other details. Businesses then follow up at a later time with interested customers who do not purchase on the spot, picking up the conversation from where it left off. ### Kinds of Conversational Marketing Software **Website pop-ups —** Pop-ups are small windows that pop up on web pages or websites. Marketers use pop-ups on their website to gain visitor attention and increase engagement. **Social messaging apps —** Social messaging apps are another effective way to engage customers. Social messaging apps allow businesses to interact with their existing and potential customers, giving them a very personalized experience. **SMS —** Businesses also leverage the conversations enacted through text messages or via SMS to engage customers. ### Conversational Marketing Software Features Products in the conversational marketing category typically share features of or integrate with live chat and chatbot software to produce real-time, meaningful dialogues with customers at different points in the buying journey. **Personalized messaging —** Customers and buyers are seeking a highly personalized buying experience. This type of software allows for the customization and hyper-personalization of messaging as it pertains to a target audience. **Live chat —** Real-time conversations with buyers and customers enable improved customer trust and loyalty as they keep them engaged and add a personal touch to their interactions through hyper-personalized experience. It also helps in discovering customer pain points and resolving issues faster. Employing a live chat tool improves and enhances the overall website experience. **24/7 availability —** Chatbots never sleep, as such, they are available throughout the day to engage with new leads instantly. They help marketers never miss out on a lead and build a strong bottom line for the funnel. **Reporting and analytics —** These tools include reporting based around specific and overall conversation results. They provide powerful insights into audience segments, consumer needs profiles, and sales performance to make faster decisions. **Integrations —** These types of tools integrate with CRM software to power dashboards, workflows, and notification triggers, as well as marketing automation software to enable marketing campaign execution to targeted accounts. **Sequencing —** This type of software helps with lead engagement even when buyers leave a website. With robust email tools and drip campaigns, they queue up a series of emails that give leads all the information they need to turn into customers. Every interaction with the content automatically triggers the perfect follow-up or next step. **Lead generation —** Live chat is approachable for customers, so it is an easy way to begin a sales conversation. The informal nature of live chat makes a sales conversation more comfortable for the customer, presenting a great opportunity to initiate a sale. **Cross-channel communication —** Conversations are enacted over social media, SMS, voice assistants, and pop-ups on websites. It allows marketers to reach out to their buyers or customers on the most relevant and preferred channels. **Artifical intelligence (AI) —** Conversational AI prioritizes leads through lead scoring, market insights, and account-level insights with the help of AI technology. It engages leads in real time and provides them with a personalized customer experience through customized offers and communication. [**Customer profiling**](https://www.g2.com/categories/conversational-marketing/f/profiles) **—** This feature allows creation and modification of customer profiles based on conversations. Customers are broken down into groups in terms of similar interests and goals. Marketers use customer profiling to identify common preferences and demographics of customers which ultimately helps them carve a better decision design. Other features of conversational marketing software include [Lead Gathering](https://www.g2.com/categories/conversational-marketing/f/lead-gathering) and [Sales Conversions](https://www.g2.com/categories/conversational-marketing/f/sales-conversion). ### Trends Related to Conversational Marketing Software Customers and buyers no longer need to wait for a response after filling out a form. Today, priorities for companies have moved towards providing highly optimized customer experience through the application of AI and natural language processing (NLP) enabled conversation marketing tools. Companies are focusing more on understanding their customer pain points and providing them with an unparalleled and personalized experience. Chatbot technology, which has been around for quite some time, allows marketers to be continuously available without having to spend tons of money on operational costs. They are capable of answering a vast majority of standard user inquiries while routing the unanswered questions to human agents who possess a more in-depth knowledge of the problem. At the same time, chatbots are getting smarter over time because they learn from previous interactions and use that knowledge to answer future inquiries. Chatbots are very effective in producing the ROI from marketing efforts. Chatbots help turn anonymous traffic into a lead by initiating their interest in products and nurturing the customer and brand relationship. **Messaging platforms —** Consumers prefer to communicate with brands via messaging, allowing conversational advertising to dominate messaging apps. For example, Facebook, Messenger, and WhatsApp have proven excellent in driving conversations that lead to sales; these platforms have proved to be the most natural way for marketers to reach out to their audiences. **Hyper-personalization —** Highly optimized customer experience has, and continues to be, a focus area for marketers. Personalization is becoming crucial for engaging with consumers in a more human way. It also improves customer engagement and gives a professional interactive experience. Buyers tend to lose interest or drop out from a website within seconds because of non-personalized content or advertisements. **Voice-driven interfaces —** Voice-enabled chatbots are enabling users to speak directly to the chatbots instead of tying their inquiries. **Application of AI and NLP —** AI and NLP based chatbots are gaining popularity. They help with analyzing the customer’s behavior and search patterns and allow chatbots to act and respond faster than humans. An intelligent chatbot is one of the examples of AI in practice. Chatbots are programmed to be smart and intelligent with the help of AI and NLP technologies. High context-based chatbots are being developed that have to ability to remember details of past conversations and act accordingly. Voice recognition chatbot technology is becoming a powerful trend. ### Software and Services Related to Conversational Marketing Software [**Conversational customer engagement software**](https://www.g2.com/categories/conversational-customer-engagement) **—** Conversational customer engagement software is an alternative approach to ticket-based customer service, using the customer and not the incident as the center of action. These solutions facilitate omnichannel customer service that recognizes individuals with an identity and a history, allowing customers to interact with and be identified by the software using any channel at any time. [**Live chat software**](https://www.g2.com/categories/live-chat) **—** Live chat software allows companies to communicate with their website visitors in real time via chat windows. Customer service representatives utilize live chat software to provide support to users who have questions regarding products or website navigation. Support agents prompt user interaction with pop-up chat boxes or wait for visitors to proactively reach out with questions or concerns. Some features include reporting and analytics, interactive chat notifications, and conversation archiving. [**Chatbots software**](https://www.g2.com/categories/chatbots) **—** Chatbots, which are often called virtual agents or virtual assistants, are used in place of a human to conduct specific tasks or provide information based on written or spoken requests. This functionality includes both external customer-facing requests and internal employee-facing requests. Chatbots allow users to interact with an application in a conversational manner, whether textually or audibly, to perform certain functions. [**AI sales assistant software**](https://www.g2.com/categories/ai-sales-assistant) **—** AI sales assistants, also referred to as AI virtual sales assistants, are tools that assist sales representatives by automating tasks and processes via embedded AI. These tasks include lead qualification and follow-up, pipeline management, forecasting, meeting scheduling, and data entry. AI sales assistants are most commonly leveraged by sales and marketing teams to automate routine tasks and free up time to handle more complex and involved responsibilities. --- ## What Are the Most Common Questions About Conversational Marketing Software? *AI-generated · Last updated: April 27, 2026* ### Best platforms for personalizing conversational experiences Based on G2 reviews, these products are most often associated with personalized, real-time visitor engagement in this category. - [Qualified](https://www.g2.com/products/qualified/reviews) — real-time routing and tailored website engagement. - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) — segmentation, workflows, and personalized follow-up. - [Bloomreach](https://www.g2.com/products/bloomreach-bloomreach/reviews) — personalized journeys with behavioral targeting. - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — behavior-based messaging and lifecycle automation. ### Top tools for tracking conversational marketing ROI Based on G2 reviews, these products are commonly tied to reporting, attribution visibility, and conversion tracking needs. - [Qualified](https://www.g2.com/products/qualified/reviews) — meeting conversion and website intent visibility. - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) — dashboards, campaign analytics, and attribution. - [6sense Revenue Marketing](https://www.g2.com/products/6sense-revenue-marketing/reviews) — account intent and campaign performance insights. - [Birdeye](https://www.g2.com/products/birdeye/reviews) — review trends and response performance tracking. ### Top tools for engaging website visitors in real time Based on G2 reviews, these products are frequently mentioned for fast response, live engagement, and visitor conversion. - [Qualified](https://www.g2.com/products/qualified/reviews) — AI SDR engagement and instant meeting booking. - [Tidio](https://www.g2.com/products/tidio/reviews) — live chat, AI replies, and workflows. - [Smartsupp](https://www.g2.com/products/smartsupp/reviews) — real-time chat and visitor monitoring. - [LiveChat](https://www.g2.com/products/livechat/reviews) — website chat and pre-chat qualification. ### What are the most important features in conversational marketing platforms According to verified users, the most valued features center on real-time engagement and efficient handoff. Reviews most often mention live chat, AI-powered chat or SDR assistance, meeting scheduling, lead qualification, routing rules, and follow-up automation. Buyers also highlight visitor tracking, dashboards, conversation history, and reporting that help teams understand intent and improve response speed. Integrations with CRM and marketing systems show up repeatedly because they reduce manual work and keep sales and marketing aligned. Across recent reviews, the strongest products help teams answer questions quickly, personalize interactions, and move visitors into booked meetings or the next best action without adding operational friction. ### How do teams use conversational marketing for lead qualification According to verified users, teams use conversational marketing to qualify visitors while interest is still high. Recent reviews describe workflows where chatbots or AI agents ask key questions, route visitors by territory or account rules, surface helpful content, and offer meeting booking when intent is clear. This helps reduce back-and-forth, speeds response time, and lets reps focus on higher-priority conversations instead of manually sorting every inquiry. Review themes also show teams using conversational marketing to capture leads after hours, automate follow-up, and direct non-sales questions to the right destination. In practice, buyers describe it as a faster way to turn website traffic into more informed, better-routed sales conversations.