Cequens Reviews & Product Details

I really appreciate the support team at Cequens. They stand out for their responsiveness, and I value how quickly they reply to tickets. This level of service ensures that any issues I encounter are addressed promptly, which is crucial for maintaining smooth operations. Additionally, the initial setup of Cequens was easy, which was a pleasant experience and streamlined the process of getting started with their services. Review collected by and hosted on G2.com.

I am frustrated with the performance of the accounting and finance team. They are unresponsive to emails even after multiple follow-ups, which is highly inefficient and unprofessional. Additionally, there is a lack of clear planning for payments, resulting in invoices being paid very late. This creates unnecessary delays and adds a layer of uncertainty to financial operations. Review collected by and hosted on G2.com.

I appreciate Cequens for enabling us to have multiple agents, which allows us to distribute the workload efficiently. I particularly enjoy the Campaign Manager feature, which facilitates sending thousands of template messages to customers. This feature has significantly increased our website conversions. Additionally, the initial setup of Cequens was not bad, making it relatively easy to start using it. Review collected by and hosted on G2.com.

I dislike that when copying and pasting from Excel into the Cequens chat window, it doesn't paste as a picture along with the text. This functionality should be enhanced to improve ease of use. Additionally, I moved away from Cequens to respond.io as it's easier to use, suggesting that Cequens has some usability challenges. Review collected by and hosted on G2.com.

Cequens offers an impressive range of communication features with seamless integration capabilities, making it our go-to platform for virtually all outreach communications ( Mainly SMS ) with consistently reliable performance and responsive support Review collected by and hosted on G2.com.

While the platform functionality is excellent, the documentation could be significantly enhanced with more detailed examples and clearer implementation guides to reduce onboarding time for new team members. Review collected by and hosted on G2.com.

I was looking for SMS gateway and i have tested many but experience with Cequens was amazing. I had many pre-sales questions and i literally sent a zoom link to Cequens support, someone joined from their sales and support team and guided me through the whole process, even gave me discounted price to send SMS locally. They were also very fast on getting my sender-id registered with local carriers. Review collected by and hosted on G2.com.

They have been sending lots of email about "Cequens Coverage Update Notification" which i don't like. These are not my business areas so i don't need to know whether they have coverage there or not. Review collected by and hosted on G2.com.

i like best the Electronic services specially sms Review collected by and hosted on G2.com.

complexity of some of the services and the dash board. Review collected by and hosted on G2.com.

The service is very good, and the support team is helpful. Review collected by and hosted on G2.com.

At times, sending SMS messages can be slower than usual. Review collected by and hosted on G2.com.

What I like best about Cequens is the reliability and stability of their SMS service. Messages are delivered promptly and consistently, which is critical for our communication workflows. The platform is also user-friendly, and the support team is responsive and helpful whenever needed Review collected by and hosted on G2.com.

Additionally, the inability to recharge the account using a credit card limits flexibility and adds inconvenience to the payment process. Review collected by and hosted on G2.com.

reliable service and easy to use Review collected by and hosted on G2.com.

I like the old web UI than the new one Review collected by and hosted on G2.com.

Customer service was very supportive and fast Review collected by and hosted on G2.com.

Nothing bothers me at all , i love the customer service Review collected by and hosted on G2.com.

It was a great tool that we were able to utlize which increased our sales revenue. The AI chatbot. Support is always there to solve any potential issue Review collected by and hosted on G2.com.

Nothing worth mentioning. All are part of a normal ongoing process Review collected by and hosted on G2.com.