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Cequens Reviews & Product Details

CEQUENS is a type of AI-powered communications solution designed to empower businesses with innovative and customer-centric tools that enhance engagement and streamline workflows. The platform aims to simplify customer interactions and foster deeper human connections through advanced technology, making it an essential resource for organizations looking to improve their communication strategies. Targeted primarily at businesses of all sizes, CEQUENS serves a diverse clientele, including those in sectors such as retail, finance, and telecommunications. The platform is particularly beneficial for organizations seeking to enhance customer engagement through multichannel communication, allowing them to connect with customers via SMS, WhatsApp Business, voice, and other channels. This flexibility enables businesses to reach their audience where they are most active, thereby improving overall engagement and satisfaction. One of the standout features of the CEQUENS platform is its AI-powered automation capabilities. By streamlining workflows and automating routine tasks, businesses can significantly improve operational efficiency. This not only saves time but also provides valuable insights into customer behavior, allowing for more informed decision-making. Additionally, the platform offers personalized interactions, enabling businesses to deliver tailored experiences based on individual customer preferences and behaviors, which can lead to increased loyalty and retention. CEQUENS also emphasizes seamless integration with existing systems, ensuring that businesses can create a unified communication experience without the need for extensive overhauls. The platform is designed to be scalable and customizable, allowing organizations to tailor its features to meet specific needs and easily adapt as they grow. Furthermore, the targeted campaign management feature enables businesses to design and execute campaigns aimed at specific customer segments, enhancing marketing effectiveness and achieving desired outcomes. With a global reach that includes direct connectivity in over 107 countries and a proven track record of serving more than 1200 businesses, CEQUENS stands out in the communications landscape. The platform boasts industry-leading technology with a 99.96% uptime and adheres to the highest security standards. As an ISO-certified and PCI DSS compliant company, CEQUENS is recognized as a trusted partner in the industry, further solidified by its status as a Meta Business Partner and a value-added service provider for Microsoft Teams Phone and WhatsApp Business. These attributes collectively position CEQUENS as a reliable choice for businesses looking to enhance their communication capabilities and foster deeper connections with their customers.

Product Website

Seller

Cequens

Discussions

Cequens Community

Languages Supported

Arabic, English, Hindi, Urdu

Overview by

Anurag Goel

Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

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Cequens Integrations

(8)

Verified by Cequens

Cequens Media

Experience seamless communication with your audience using CEQUENS WhatsApp Business API. Leverage instant delivery, global reach, and multimedia support to engage with customers, automate updates, and provide personalized interactions for exceptional user experiences.

Send SMS, WhatsApp, E-mail or Voice - Marketing Campaigns This screenshot shows the platform UI/UX

OCC Is a customer engagement platform where users can interact with their customers/community from multiple communication channels (Whatsapp, Instagram, etc.) under one unified platform. This screenshot shows the platform UI/UX

Use this Product to create communication workflows based on events/triggers. Ex:- A User fills a form then receives an OTP (one-time-password) This screenshot shows the platform UI/UX

Discover how AI Agent transforms customer interactions across various industries. From startups to enterprises, our AI-driven chatbot offers tailored responses, multi-language support, and seamless integration, enhancing user engagement and satisfaction.

Hello there, we’re CEQUENS 🔴

META Verified: How CEQUENS Supported Koinz’s Journey | Testimonial

CEQUENS Omni-Channel Chat: Transforming Business Communication with AI & Scalability

A Day in the Life of a CEQUENSer

Official Downloads

(5)

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Interactive Demo

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Cequens Reviews (23)

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Zuhair A.

11/13/2025

"Quick Support, But Financial Operations Need Improvement"

1.5/5

What do you like best about Cequens?

I really appreciate the support team at Cequens. They stand out for their responsiveness, and I value how quickly they reply to tickets. This level of service ensures that any issues I encounter are addressed promptly, which is crucial for maintaining smooth operations. Additionally, the initial setup of Cequens was easy, which was a pleasant experience and streamlined the process of getting started with their services. Review collected by and hosted on G2.com.

What do you dislike about Cequens?

I am frustrated with the performance of the accounting and finance team. They are unresponsive to emails even after multiple follow-ups, which is highly inefficient and unprofessional. Additionally, there is a lack of clear planning for payments, resulting in invoices being paid very late. This creates unnecessary delays and adds a layer of uncertainty to financial operations. Review collected by and hosted on G2.com.

Wael E.

Digital Marketing Director

11/7/2025

"Mixed Experience: Power Features but Tough Transition"

3/5

What do you like best about Cequens?

I appreciate Cequens for enabling us to have multiple agents, which allows us to distribute the workload efficiently. I particularly enjoy the Campaign Manager feature, which facilitates sending thousands of template messages to customers. This feature has significantly increased our website conversions. Additionally, the initial setup of Cequens was not bad, making it relatively easy to start using it. Review collected by and hosted on G2.com.

What do you dislike about Cequens?

I dislike that when copying and pasting from Excel into the Cequens chat window, it doesn't paste as a picture along with the text. This functionality should be enhanced to improve ease of use. Additionally, I moved away from Cequens to respond.io as it's easier to use, suggesting that Cequens has some usability challenges. Review collected by and hosted on G2.com.

Sherif S.

Senior Product Manager

Mid-Market (51-1000 emp.)

5/25/2025

"Senior Product Manager"

5/5

What do you like best about Cequens?

Cequens offers an impressive range of communication features with seamless integration capabilities, making it our go-to platform for virtually all outreach communications ( Mainly SMS ) with consistently reliable performance and responsive support Review collected by and hosted on G2.com.

What do you dislike about Cequens?

While the platform functionality is excellent, the documentation could be significantly enhanced with more detailed examples and clearer implementation guides to reduce onboarding time for new team members. Review collected by and hosted on G2.com.

What problems is Cequens solving and how is that benefiting you?

Cequens eliminates the complexity of managing multiple communication channels by providing a unified platform for our conversational banking, SMS alerts, and customer outreach across our fintech services. This has streamlined our operations and improved customer experience by ensuring reliable delivery of critical financial communications like card activations and transaction notifications. Review collected by and hosted on G2.com.

Response from Youssef Khorshed of Cequens

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We appreciate your recognition of Cequens’ reliable SMS capabilities, integration flexibility, and responsive support. These features are designed to ensure seamless outreach for clients like you.

Regarding documentation: We’ve expanded our knowledge base with detailed implementation guides, use-case examples, and developer resources to accelerate onboarding. New teams now deploy 40% faster on average.

Your fintech use case exemplifies our core value: We’re pleased our platform streamlines conversational banking, SMS alerts, and customer outreach while ensuring delivery of critical financial communications like transaction notifications. This operational efficiency remains our priority.

Faraz Y.

CEO

Small-Business (50 or fewer emp.)

5/30/2025

"Fast, Easy to Setup, Cheapest"

5/5

What do you like best about Cequens?

I was looking for SMS gateway and i have tested many but experience with Cequens was amazing. I had many pre-sales questions and i literally sent a zoom link to Cequens support, someone joined from their sales and support team and guided me through the whole process, even gave me discounted price to send SMS locally. They were also very fast on getting my sender-id registered with local carriers. Review collected by and hosted on G2.com.

What do you dislike about Cequens?

They have been sending lots of email about "Cequens Coverage Update Notification" which i don't like. These are not my business areas so i don't need to know whether they have coverage there or not. Review collected by and hosted on G2.com.

Response from Youssef Khorshed of Cequens

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We appreciate you highlighting our responsive pre-sales support, including the personalized Zoom guidance, discounted local SMS pricing, and expedited sender ID registration. Ensuring your reservation app’s seamless integration remains our priority.

Regarding coverage update emails: Please contact support@cequens.com to customize alerts by region.

We’re pleased Cequens reliably delivers reservation notifications to your customers. This automation streamlines your operations while maintaining critical communication integrity.

Amr H.

Marketing Director

Small-Business (50 or fewer emp.)

11/13/2025

"Great Electronic Services, But a Bit Complex"

3.5/5

What do you like best about Cequens?

i like best the Electronic services specially sms Review collected by and hosted on G2.com.

What do you dislike about Cequens?

complexity of some of the services and the dash board. Review collected by and hosted on G2.com.

Mohamed f.

cto

Small-Business (50 or fewer emp.)

11/6/2025

"Excellent Service and Outstanding Support"

5/5

What do you like best about Cequens?

The service is very good, and the support team is helpful. Review collected by and hosted on G2.com.

What do you dislike about Cequens?

At times, sending SMS messages can be slower than usual. Review collected by and hosted on G2.com.

Ramy A.

project manager

Mid-Market (51-1000 emp.)

5/29/2025

"Normal experience"

4.5/5

What do you like best about Cequens?

What I like best about Cequens is the reliability and stability of their SMS service. Messages are delivered promptly and consistently, which is critical for our communication workflows. The platform is also user-friendly, and the support team is responsive and helpful whenever needed Review collected by and hosted on G2.com.

What do you dislike about Cequens?

Additionally, the inability to recharge the account using a credit card limits flexibility and adds inconvenience to the payment process. Review collected by and hosted on G2.com.

Response from Youssef Khorshed of Cequens

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Thank you for recognizing Cequens' SMS reliability, user-friendly platform, and responsive support. We prioritize consistent message delivery for critical workflows like yours.

Regarding credit card payments: We're currently expanding payment options. Credit card recharge functionality will be available by Q4 2025 to improve flexibility.

We're pleased our platform streamlines your customer invoicing and expedites communications. Automating these processes through a single channel remains central to our value proposition for businesses requiring operational efficiency.

ramzy a.

COO

Small-Business (50 or fewer emp.)

9/10/2025

"good service with acceptable cost"

4/5

What do you like best about Cequens?

reliable service and easy to use . Review collected by and hosted on G2.com.

What do you dislike about Cequens?

I like the old web UI than the new one . Review collected by and hosted on G2.com.

Mohanad E.

Power Platform Expert

Small-Business (50 or fewer emp.)

11/6/2025

"Outstanding Customer Service Experience"

5/5

What do you like best about Cequens?

Customer service was very supportive and fast Review collected by and hosted on G2.com.

What do you dislike about Cequens?

Nothing bothers me at all , i love the customer service Review collected by and hosted on G2.com.

Rawad A.

Project Manager

Enterprise (> 1000 emp.)

6/19/2025

"Hand on support is always available thank to Sarah our account manager - definitely recomended"

5/5

What do you like best about Cequens?

It was a great tool that we were able to utlize which increased our sales revenue. The AI chatbot. Support is always there to solve any potential issue Review collected by and hosted on G2.com.

What do you dislike about Cequens?

Nothing worth mentioning. All are part of a normal ongoing process Review collected by and hosted on G2.com.

Response from Youssef Khorshed of Cequens

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Thank you for recognizing how Cequens has driven sales revenue growth for your business. We're particularly pleased our AI chatbot and responsive support team contribute to your success.

We appreciate your note about our operational processes meeting expectations. This reinforces our commitment to maintaining reliable service standards.

Your use case perfectly aligns with our mission: Providing both sales solutions and formal communication channels through a unified platform. We're glad this combination enhances your operational efficiency.

Should new needs arise, contact us anytime.