GetThru Reviews & Product Details

I appreciate that GetThru is incredibly user-friendly and enables us to conduct a successful get-out-the-vote texting and calling campaign. The platform's support is outstanding, as the help site is very thorough and the live support team is incredibly helpful and responsive, which was crucial for us in meeting our tight deadline. I also love the simplicity and efficiency with which GetThru handles DLC verification, making a complicated process as straightforward and quick as possible. The ability to easily upload phone numbers in a CSV file, with GetThru efficiently verifying them, removing duplicates, and marking anyone who has opted out, is a standout feature. Additionally, the flexibility to text in both English and Spanish, along with setting up voicemails and templates in these languages, is advantageous. I find the feature allowing template replies or drafting custom replies very useful, as well as the capability to assign other users and monitor their work. Setting working hours and scheduling follow-up mass messages helps us manage resources and communication effectively. GetThru fulfills all our needs, making it an essential tool for our operations. Review collected by and hosted on G2.com.

Nothing Review collected by and hosted on G2.com.

GetThru listens to consumer feedback, and is always making innovative and useful updates! I've been thrilled with the "schedule mass send" features, as well as the new trackable short links. Overall a great product that I use multiple times a year. It's easy to use and highly effective in my field. Review collected by and hosted on G2.com.

It would be awesome of GetThru had a voicemail message drop feature, alongside their calling options. Review collected by and hosted on G2.com.

GetThru texting blasts have been really helpful in mass messaging our base of people about the issues that they care most about. Additionally, the ease of using thru text has been great for our team in addition to the customer support when issues arise. Review collected by and hosted on G2.com.

One issue I have with thru text is the that menu that houses survey and replies (and info) is tedious to navigate for no reason. These columns should be one section where I input the survey responses and click on the appropriate pre-determined replies. It makes no sense to have this column as separate categories. Review collected by and hosted on G2.com.

The GetThru tools definitely allowed us to amplify our message and connect with new communities we would not have been able to connect with. While the tools are easy to integrate and to use, I found I was able to leveraging all the features of the tools each time I used them because of the client success team. They always responded with relevant, useful explanations, a kind demeanor - and the fastest response times in the industry! Review collected by and hosted on G2.com.

The increased hurdles the telecomms industry places on texting and calling was the part that has changed a lot since I began using GetThru in 2019. I ommend GetThru for doing their best to overcome those hurdles. Review collected by and hosted on G2.com.

The platform effectively introduces a realistic time delay between text messages sent by each user, ensuring more natural and credible interactions. Review collected by and hosted on G2.com.

The user interface for selecting responses was difficult to navigate, and there was no option to undo the action of removing from contact list numbers. Also responses from contacts showed that some numbers had been duplicated resulting in previously having been contacted. Review collected by and hosted on G2.com.

Setting up with GetThru to start an account was super easy. Setting up campaigns for each outreach effort in GetThru is really easy to do, which can be an intimidating process. The integration from their platform to other platform makes transferring data with such ease. The customer service is very good, with the team's fast responses, that is really helpful whenever something came up on the field. And many times, they received feedback quite well to improve the platform. For example, texting images recently added that makes texting to our community more fun & appealing. And the rate is competitive compared to other platforms. At this point, we only use GetThru for both texting & phone bank to our community. Review collected by and hosted on G2.com.

Nothing much really. We are still a customer since day 1 of our community outreach work. Review collected by and hosted on G2.com.

My experience with GetThru has been excellent, from initial contact and exploration to daily tech support and troubleshooting. Our unique needs have always been considered, and every challenge we've faced was met with a "We can solve this" attitude from the entire GetThru team. Their commitment to providing top-notch support is a testament to the organization's values. Integrating with our systems was a breeze with a new self-serve feature. First-time callers and texters have reported ease of use, stating that the UI is very intuitive. The Help Center is very robust, with a plethora of materials to answer any training needs. Review collected by and hosted on G2.com.

Would love to see UI and training materials in Spanish. Review collected by and hosted on G2.com.

I have used several peer to peer texting programs in the past and Thrutext is my favorite because of it's user friendly interface and exceptional customer service and success. Thrutext does a really great job with ensuring that their customers really understands the program so the customer can use the product to the fullest. Additionally, it works really well with our database, EveryAction and VAN. I also appreciate the 10DLC regulatory updates that Thrutext provides. Review collected by and hosted on G2.com.

Rewording "campaigns" and "groups" it is al little confusing when learning how to set up a series of texts. Once you learn the process it doesn't matter as much . Review collected by and hosted on G2.com.

I've always appreciated the quick and responsive customer support from GetThru. Before finding GetThrue I was stuck with vendors who were slow to respond or didn't prioritize my needs. There's nothing worse than having a dozen volunteers log in to call or text from various locations and the system doesn't work or you can't get ahold of someone to help.

With GetThru I know that there's someone available to troubleshoot in the rare situations when I need help. I worry less because the system is updated and maintained on a regular basis. It's great knowing that both my first time and seasoned volunteers are going to easily log in, start contacting voters and log off after a fun experience and know that they've made an impact.

As a campaign manager, I also know that I'm only going to be charged for the work that we did and knowing that I don't have to pay large amounts in advance if I don't want to is great. I can budget accordingly and pay for my calls and texts at the end of the month. I've been using GetThru since 2020 and cannot imagine moving to another vendor any time soon. Review collected by and hosted on G2.com.

I would love to have a better integration of emojis, pictures and videos in the ThruText platform. Review collected by and hosted on G2.com.

What I like is the ability to dial four times more phones than manual dialing. Review collected by and hosted on G2.com.

When dealing with volunteers and seniors it can be difficult to create an account. It is a 3-step process and I lost volunteers weekly because they where frustrated. I had to set-up breakout rooms to have induviduals share thier screen (another technology barrior) so that I could trouble shoot. If they used thier phone it became even more difficult. Review collected by and hosted on G2.com.