# Best Conversational Marketing Software - Page 4 ## How Many Conversational Marketing Software Products Does G2 Track? **Total Products under this Category:** 303 ### Category Stats (Aug 2026) - **Average Rating:** 4.55/5 (↑0.01 vs Jul 2026) The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** 360Dialog (+2.63%) - Among all products in this category, 360Dialog recorded the largest rating increase compared to last month _Last updated: August 03, 2026_ ## How Does G2 Rank Conversational Marketing Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 80,700+ Authentic Reviews - 303+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for Conversational Marketing Software ![G2 Grid® for Conversational Marketing Software plotting products by satisfaction and market presence](https://www.g2.com/categories/conversational-marketing/grids.png?focus%5B%5D=364&focus%5B%5D=90225&focus%5B%5D=1934&focus%5B%5D=19432&focus%5B%5D=10366&focus%5B%5D=164832&focus%5B%5D=54467&focus%5B%5D=61400) Highlighted products: HubSpot Marketing Hub, Qualified, ActiveCampaign, Birdeye, Podium, Storylane, Exceed.ai, and Tidio. Underlying data: [Grid® JSON](https://www.g2.com/categories/conversational-marketing/grids.json?focus%5B%5D=hubspot-marketing-hub&focus%5B%5D=qualified&focus%5B%5D=activecampaign&focus%5B%5D=birdeye&focus%5B%5D=podium&focus%5B%5D=storylane&focus%5B%5D=exceed-ai&focus%5B%5D=tidio) **Sponsored** ### Quizell Quizell is an AI-powered conversion platform that helps ecommerce brands and B2B marketing teams turn website visitors into qualified buyers through personalized product recommendation quizzes, lead-capture forms, and interactive funnels. Built for teams that need conversion-focused interactive content without writing code, Quizell is used by 25,000+ brands — including Burberry, SharkNinja, Bauerfeind AG, Ouidad, JOTT, and Clear Minds — and has generated over 50 million leads, delivering an average 32% conversion-rate lift for its customers. What Quizell does: The platform combines a drag-and-drop quiz and funnel builder with an AI engine that generates quiz questions, recommends products based on customer responses, and translates content into 25+ languages. Teams can build product recommendation quizzes (the "find your perfect [product]" experience), lead-qualification forms, personalized onboarding funnels, customer feedback and NPS surveys, waitlist capture, and post-purchase upsells. Quizzes can be embedded directly on a website, deployed as a popup or floating button, or shared as a standalone link. Who it's for: Quizell is built for direct-to-consumer brands, ecommerce retailers (Shopify, Wix, BigCommerce, WooCommerce), and B2B marketing teams that want to personalize the shopping or buying experience and capture higher-intent leads. Use cases span fashion, beauty, health and wellness, supplements, home goods, electronics, and B2B SaaS. Key differentiators: Unlike general-purpose form builders such as Typeform or Jotform, Quizell is purpose-built for ecommerce conversion: it includes a native AI product recommendation engine, deep integrations with ecommerce and email platforms, and analytics specifically focused on product-match performance and revenue attribution. Unlike competitors like ConvertFlow, Octane AI, or Heyflow, Quizell offers a true free plan, a faster setup (most quizzes launch in under 30 minutes), and 30+ native integrations including Shopify, Wix, BigCommerce, Klaviyo, HubSpot, Mailchimp, ActiveCampaign, Google Analytics, plus 8,000+ apps via Zapier and 1,000+ via n8n. Pricing and getting started: Quizell offers a free plan with no credit card required, a 7-day free trial on all paid plans, and paid plans starting at $15/month. An Enterprise plan with a dedicated Customer Success Manager, US/EU data center options, and custom SLAs is available for larger teams. Recognition: Quizell is rated 4.8 on G2, 4.9 on the Shopify App Store, and 4.8 on the Wix App Market. The platform is GDPR-compliant, SOC 2-ready, and offers Two-Factor Authentication, custom data residency (US or EU), and SSO for enterprise customers. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1346&secure%5Bchosen_at%5D=2026-08-04T14%3A03%3A56Z&secure%5Bdisplayable_resource_id%5D=1346&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1346&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=165474&secure%5Bresource_id%5D=1346&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fconversational-marketing%3Fpage%3D4%26source%3Dsearch&secure%5Btoken%5D=c8c95b732fd87d27b23e597d091557ac8a58e8be353308361bfdaef95856cbbc&secure%5Burl%5D=https%3A%2F%2Fquizell.com%2F%3Fsource%3Dg2&secure%5Burl_type%5D=custom_url) ### [Chekkit](https://www.g2.com/products/chekkit/reviews) Chekkit is an all-in-one platform that helps local businesses grow faster with less effort. It combines AI-powered messaging and automation with the tools teams use every day—review management, business text messaging, groupchat, a centralized inbox, textable landline, customer surveys, competitive benchmarking, and more—so you can boost engagement, convert more leads, and outperform the competition from one place. **Average Rating:** 4.9/5.0 **Total Reviews:** 154 #### How Do G2 Users Rate Chekkit? - **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 9.1/10) - **Lead Gathering:** 9.1/10 (Category avg: 8.4/10) - **Targeting:** 9.1/10 (Category avg: 8.7/10) - **Analytics:** 8.9/10 (Category avg: 8.4/10) #### Who Is the Company Behind Chekkit? - **Seller:** [Chekkit](https://www.g2.com/sellers/chekkit) - **Year Founded:** 2016 - **HQ Location:** Winnipeg - **Twitter:** @getchekkit 204 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d8e0b24030f8e58bc13b955814d3915b276c7c25c37b56a5340a9206cf1e6723&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F18233108%2F&secure%5Burl_type%5D=linkedin_company_website) 10 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Owner, Manager - **Top Industries:** Retail, Luxury Goods & Jewelry - **Company Size:** 90% Small, 10% Medium #### What Do G2 Reviewers Say About Chekkit? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **AI integration** of Chekkit, enhancing their websites with innovative chatbot features uncommon in their industry. - Users value the **innovative AI technology** of Chekkit, enhancing customer interaction with a unique chatbot feature. - Users appreciate the **innovative chatbot integration** that sets Chekkit apart in their industry. - Users value the **integration capabilities** of Chekkit, allowing for unique features like chatbots on their websites. ##### Cons - Users find the **limited communication options** of Chekkit frustrating, as responses can only be made via text. - Users find that the **limited text-only response options** hinder effective communication with guests. - Users find the **limited response options** of Chekkit challenging, as communication is restricted to text only. - Users are frustrated by the **poor chat functionality** , as responses to guests are limited to text only. #### What Are Recent G2 Reviews of Chekkit? **["Chekkit: Affordable, Feature-Rich Messaging Hub with Excellent AI Proofing"](https://www.g2.com/survey_responses/chekkit-review-12967845)** **Rating:** 5.0/5.0 stars _— Simon F._ [Read full review](https://www.g2.com/survey_responses/chekkit-review-12967845) **["Innovative Chatbot Integration Sets Us Apart"](https://www.g2.com/survey_responses/chekkit-review-12086041)** **Rating:** 4.0/5.0 stars _— Daryn M._ [Read full review](https://www.g2.com/survey_responses/chekkit-review-12086041) #### What Are G2 Users Discussing About Chekkit? - [What is Chekkit used for?](https://www.g2.com/discussions/what-is-chekkit-used-for) ### [marketbetter](https://www.g2.com/products/marketbetter/reviews) marketbetter.ai is the all-in-one AI-powered lead engagement and communication platform used by fortune 5000 companies to acquire and convert new prospects. marketbetter's innovative AI platform 10x's your marketing team. marketbetter's behavioral based nudging helps businesses respond to leads instantly, anytime of the day or night—significantly increasing lead conversion rates and revenue. marketbetter helps businesses book more meetings, generate SEO content for targeted keywords, and auto enriches your leads . Businesses can easily install and identify their top prospects and start engaging with them via channels that are familiar to them such as Microsoft Teams or Slack. Additionally, with marketbetter's AI assistance, businesses can efficiently handle prospect inquiries seamlessly across all communication channels, providing timely and accurate responses that drive leads. marketbetter uses conversational insights to then address content by addressing the most pressing prospect questions and interactions. By using a combination of the interactions, keyword metrics and images, marketbetter is able to provide you content that will leave your competitors in the SEO dust. **Average Rating:** 4.9/5.0 **Total Reviews:** 27 #### How Do G2 Users Rate marketbetter? - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10) - **Lead Gathering:** 10.0/10 (Category avg: 8.4/10) - **Targeting:** 10.0/10 (Category avg: 8.7/10) - **Analytics:** 8.9/10 (Category avg: 8.4/10) #### Who Is the Company Behind marketbetter? - **Seller:** [marketbetter.ai](https://www.g2.com/sellers/marketbetter-ai) - **Year Founded:** 2024 - **HQ Location:** Plano, Texas - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9384b67ef2c9a077e5c744e3fadf329d97ae16c9d26eb9f6d3516c3b5ba809aa&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmarketbetter%2F&secure%5Burl_type%5D=linkedin_company_website) 6 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Telecommunications, Information Technology and Services - **Company Size:** 39% Medium, 35% Small #### What Do G2 Reviewers Say About marketbetter? _AI-generated summary from verified user reviews_ ##### Pros - Users find marketbetter's **ease of use** transformative, enabling quick setup and an exceptional experience for website visitors. - Users enjoy the **easy setup** of Marketbetter, appreciating its simple interface and quick onboarding process. - Users praise the **user-friendly interface** of Marketbetter, appreciating its simple setup and powerful, feature-rich platform. - Users commend the **responsive and helpful customer support** provided by Marketbetter, enhancing their overall experience and success. - Users find the **implementation ease** of MarketBetter exceptional, with quick setup and seamless integration enhancing their workflows. ##### Cons - Users find the **learning curve steep** , requiring assistance and better documentation for effective use of Marketbetter. - Users find the **poor navigation** of MarketBetter challenging, making it hard to fully utilize the platform's potential. - Users find **usage limitations** frustrating due to complex navigation and a need for better user-friendly guidance. - Users find the **complex interface** challenging, requiring assistance for navigation and content updates. - Users find the **complexity** of the platform overwhelming, often needing assistance to navigate and utilize its features. #### What Are Recent G2 Reviews of marketbetter? **["Streamlined Global Outreach and Engagement"](https://www.g2.com/survey_responses/marketbetter-review-13197983)** **Rating:** 4.0/5.0 stars _— Verified User in International Affairs_ [Read full review](https://www.g2.com/survey_responses/marketbetter-review-13197983) **["Revolutionized Our SDR Campaigns Effortlessly"](https://www.g2.com/survey_responses/marketbetter-review-12345739)** **Rating:** 5.0/5.0 stars _— tanya H._ [Read full review](https://www.g2.com/survey_responses/marketbetter-review-12345739) ### [Helpwise](https://www.g2.com/products/helpwise/reviews) Helpwise is an easy to setup customer service platform that empowers customer facing teams to drive revenue for businesses. The all-in-one platform streamlines customer conversations across various channels, including email, SMS, calls, social media, and live chat. Helpwise eliminates the need for shared logins and passwords, allowing your team to establish individual accountability. Collaborate easily on customer conversations by leaving notes or sharing drafts. Use self-service features such as help center and chatbots to reduce inbound customer queries and promote a culture of self serve among your customers. Setup Automation rules to reduce manual tasks and boost agent productivity. You can also gain insights into team productivity and CSAT with reporting & analytics. Helpwise integrates with 50+ tools so that the agents can have complete context about customers within the conversation. **Average Rating:** 4.6/5.0 **Total Reviews:** 178 #### How Do G2 Users Rate Helpwise? - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.1/10) - **Lead Gathering:** 9.0/10 (Category avg: 8.4/10) - **Analytics:** 9.0/10 (Category avg: 8.4/10) #### Who Is the Company Behind Helpwise? - **Seller:** [Saas Labs](https://www.g2.com/sellers/saas-labs) - **Year Founded:** 2016 - **HQ Location:** Palo Alto, California - **Twitter:** @saas\_labs 319 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=09cee811816c94d65e7739f2d391c244b66232e5e00dc8510ca60d3f50280d8e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F10436435%2F&secure%5Burl_type%5D=linkedin_company_website) 416 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** CEO, Owner - **Top Industries:** Marketing and Advertising, Computer Software - **Company Size:** 90% Small, 10% Medium #### What Do G2 Reviewers Say About Helpwise? _AI-generated summary from verified user reviews_ ##### Pros - Users commend the **exceptional customer management** of Helpwise, appreciating helpful support and reliable assistance. - Users commend the **excellent customer support** at Helpwise, highlighting patience and effective problem-solving assistance. - Users commend the **easy access** to Helpwise support, ensuring seamless problem resolution and user satisfaction. - Users find Helpwise's **patient and supportive technical assistance** invaluable for effective problem resolution and customer satisfaction. - Users appreciate the **excellent platform usability** of Helpwise, making it a reliable choice for years. #### What Are Recent G2 Reviews of Helpwise? **["Keeps us organized and scaling simple!"](https://www.g2.com/survey_responses/helpwise-review-11420873)** **Rating:** 5.0/5.0 stars _— Verified User in Accounting_ [Read full review](https://www.g2.com/survey_responses/helpwise-review-11420873) **["Excellent support and tool"](https://www.g2.com/survey_responses/helpwise-review-10941310)** **Rating:** 5.0/5.0 stars _— Julio César L._ [Read full review](https://www.g2.com/survey_responses/helpwise-review-10941310) #### What Are G2 Users Discussing About Helpwise? - [What is Helpwise used for?](https://www.g2.com/discussions/helpwise-what-is-helpwise-used-for) - 1 comment - [What is Helpwise used for?](https://www.g2.com/discussions/what-is-helpwise-used-for) ### [SuperAGI](https://www.g2.com/products/superagi/reviews) SuperAGI is an AI-native CRM platform that unifies sales, marketing, and customer service teams under one intelligent system. It automates high-impact workflows and continuously learns to personalize every customer touchpoint. By replacing multiple tools with autonomous agents, SuperAGI streamlines operations and drives predictable revenue growth. 1) Sales - CRM → CRM items + Tasks An AI-Native CRM that tracks actions by both reps and AI agents, auto-organizes pipeline, and surfaces the next best action. You get enriched records, real-time insights, role-based access, and a “Streamlined Task Play” to fly through prioritized to-dos without tab-hopping. The LinkedIn plugin and our native integrations keep data fresh and actionable. - Prospect → Prospects & Data Enrichment Prospect from an agent-verified contact/company database and auto-enrich records with verified emails and phones. Keep profiles updated with AI, import or export cleanly, and add leads from LinkedIn directly into CRM so you can email or call immediately. Build granular lists, and push them straight into outreach. Upload CSVs for waterfall enrichment, adding leads to lists, sequences, or CRM in one go. - Signals A single signal deanonymizes website visitors, enriches them, scores intent, and explains the “reason to engage.” Alerts land in Slack/email, and you can push accounts into sequences or tasks automatically so sellers hit peak-interest moments, not inbox dead zones. - Cold Outreach Automate LinkedIn + email outreach with copy tuned to persona and context, protect deliverability with mailbox rotation, and run multi-step, multi-channel sequences that book meetings even while you are away. Review or override messages as needed; the system learns what wins and scales it. - Sequences → Sequences + Conversations + Email Orchestrate email, calls, SMS, and LinkedIn in one place, with AI-written variants and A/B tests to lift conversion. Keep stakeholder replies stitched in one email thread, auto-log every touch in CRM, and get sentiment insights to handle objections faster. - AI Dialer Run high-throughput calling with international numbers and parallel dialing (up to multiple lines at once). The system drops unanswered calls, connects reps instantly, and auto-captures notes and activity so talk time goes up while admin time goes down. - Meetings Apply SLAs and rules to route by territory/AEs, convert website and campaign interest into booked slots, and automate SDR→AE handoffs so nothing slips. It’s built to turn traffic into pipeline with less back-and-forth. - Workflows Define automation plays across sales and marketing, e.g., signal detected → enrich → route → trigger sequence → create task → update CRM—so execution is consistent and fast. Works hand-in-hand with AI Journeys and Journey Orchestration to keep motions coordinated. Analytics See pipeline health, cohort conversion, channel impact, and rep performance in one pane. AI explains drivers and recommends actions (double-down, fix, or re-route), helping teams forecast better and remove bottlenecks before they stall deals. CPQ Define price books, approvals, discounts, and quote templates natively. Generate branded quotes with one click from deals, route approvals automatically, and sync accepted quotes straight back to pipeline—so selling stays in one flow. 2) Marketing - Campaigns Build segmented audiences, personalize journeys, and run coordinated touchpoints across email, SMS/WhatsApp, push, and more. Measure lift across channels and feed results back into Signals and Sales so marketing and pipeline stay perfectly in sync. - Customer Journeys Goodbye templatized automation flows! Let AI build the most optimal customer engagement workflows & customer journeys based on their recent interactions to maximize your ROI. - Customer Segmentation: Orchestrate highly personalized and targeted customer interactions based on behavioral data, demographics & recent actions on the website. - Analytics Get granular visibility of your customer behavior, campaign performance, and overall business intelligence along with AI-generated insights, recommendations, and autonomous reporting. - Customer Engagement Deliver a seamless brand experience to your customers via chat across Facebook/Instagram/WhatsApp and make phone calls directly from a single dashboard. - Ads (Coming soon) Create audience syncs from CRM segments, push to ad platforms, and let AI recommend budgets, creatives, and negative-keyword hygiene. Close the loop by attributing pipeline and revenue—not just clicks—back to source. - Social (Coming soon) Publish across networks, monitor intent cues, and turn comments/DMs into sequences, tickets, or meetings with a click. One content calendar; full attribution to pipeline. 3) Support - AI Live Chat Give customers real-time answers, deflect repeats with knowledge-base automation, and escalate to humans when needed—still in one thread. Tie conversations to CRM objects and SLAs, and keep an AI Support Inbox running for always-on assistance. Voice Support (Coming soon) Use voice agents that integrate with live data and your CRM: authenticate callers, update records, send follow-up texts, or book time with a rep. Guardrails keep calls on-brand while the agent scales to hundreds of simultaneous conversations. **Average Rating:** 4.5/5.0 **Total Reviews:** 439 #### How Do G2 Users Rate SuperAGI? - **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 9.1/10) - **Lead Gathering:** 7.9/10 (Category avg: 8.4/10) - **Targeting:** 8.5/10 (Category avg: 8.7/10) - **Analytics:** 8.4/10 (Category avg: 8.4/10) #### Who Is the Company Behind SuperAGI? - **Seller:** [SuperAGI](https://www.g2.com/sellers/superagi) - **Company Website:** superagi.com - **Year Founded:** 2023 - **HQ Location:** Palo Alto, California, United States - **Twitter:** @\_superAGI 6,088 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6ee56b01dd831e6101f27ef930d09250ca045208f42f9b2fc657348584e9bab6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsuperagi%2F&secure%5Burl_type%5D=linkedin_company_website) 163 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Founder - **Top Industries:** Apparel & Fashion, Consumer Goods - **Company Size:** 82% Small, 18% Medium #### What Do G2 Reviewers Say About SuperAGI? _AI-generated summary from verified user reviews_ ##### Pros - Users highlight the **ease of use** of SuperAGI, making it simple and efficient for various tasks. - Users find the **helpful team** of SuperAGI to provide excellent support and guidance throughout their experience. - Users praise the **fast and helpful customer support** of SuperAGI, enhancing their overall experience and satisfaction. - Users value the **user-friendly interface and powerful segmentation** of SuperAGI, enhancing campaign building and customer journeys. - Users value the **full control over automations** that SuperAGI offers, making audience segmentation and integration effortless. ##### Cons - Users find the **missing features** of SuperAGI limiting, desiring more automation and analytics options for promotions. - Users note **missing features and occasional errors** in SuperAGI, indicating a need for improved functionality and analytics. - Users experience **technical issues** with glitches and speed, which can impact the overall functionality of SuperAGI. - Users experience **bugs and glitches** with SuperAGI, including errors in emails and suboptimal UI details. - Users find **limited features** in SuperAGI, noting missing options like WhatsApp marketing and fewer font styles. #### What Are Recent G2 Reviews of SuperAGI? **["Efficient Sales Automation with Room for Customization"](https://www.g2.com/survey_responses/superagi-review-11312934)** **Rating:** 4.5/5.0 stars _— Nicolás V._ [Read full review](https://www.g2.com/survey_responses/superagi-review-11312934) **["SuperAGI is the hidden Gem of the CRM world in my opinion. It blows my mind that is has no reviews."](https://www.g2.com/survey_responses/superagi-review-11261861)** **Rating:** 4.5/5.0 stars _— Jon S._ [Read full review](https://www.g2.com/survey_responses/superagi-review-11261861) ### [Gallabox](https://www.g2.com/products/gallabox/reviews) Gallabox is an AI-powered customer conversation platform built for businesses that depend on fast, consistent and high-quality customer engagement. The platform helps teams manage conversations across WhatsApp, Instagram, web chat and voice, bringing AI agents, automation, team inbox workflows and customer context into one connected system. Instead of treating customer conversations as scattered messages, Gallabox helps businesses turn them into structured journeys that support lead capture, qualification, follow-ups, bookings, payments, support and revenue growth. Designed for conversation-led businesses, Gallabox serves teams across industries such as real estate, education, healthcare, travel, financial services, e-commerce, automotive and professional services. The platform is especially useful for businesses that receive a high volume of customer inquiries across multiple channels and need a reliable way to respond quickly, qualify intent and move customers toward the next step. With its shared team inbox, AI-powered automation and conversation history, Gallabox helps sales, marketing and support teams collaborate more effectively and ensure that no high-intent customer interaction is missed. Gallabox enables businesses to deploy AI agents that can answer common questions, qualify leads, capture customer details, book appointments, trigger follow-ups and hand over conversations to the right team member with context. These AI agents work alongside human teams, helping them reduce repetitive work while staying focused on high-value conversations. Businesses can automate key customer journeys, including Click-to-WhatsApp lead capture, Instagram DM responses, web chat inquiries, voice follow-ups, drip campaigns, broadcasts, appointment reminders, payment nudges and post-purchase engagement. A key strength of Gallabox is its ability to connect customer conversations with the tools businesses already use. The platform integrates with CRMs, payment systems, calendars, marketing tools, commerce platforms and automation workflows, including tools such as Zoho CRM, HubSpot, Shopify, WooCommerce, Razorpay, Google Calendar, Calendly, Zapier and more. These integrations help businesses sync customer data, route conversations, update lead stages, collect payments, track campaign performance and maintain continuity across the customer journey. Gallabox is built for businesses that want more than a messaging tool. It gives customer-facing teams the speed, structure and visibility they need to manage conversations across channels, automate repetitive workflows and improve conversion outcomes. By combining AI agents, omnichannel engagement, shared team collaboration and integrations in one platform, Gallabox helps businesses respond faster, qualify better and create more connected customer experiences from first inquiry to conversion and beyond. **Average Rating:** 4.6/5.0 **Total Reviews:** 164 #### How Do G2 Users Rate Gallabox? - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.1/10) - **Lead Gathering:** 8.2/10 (Category avg: 8.4/10) - **Targeting:** 8.4/10 (Category avg: 8.7/10) - **Analytics:** 8.0/10 (Category avg: 8.4/10) #### Who Is the Company Behind Gallabox? - **Seller:** [MangoLeap](https://www.g2.com/sellers/mangoleap) - **Company Website:** gallabox.com - **Year Founded:** 2020 - **HQ Location:** Chennai, IN - **Twitter:** @gallabox 147 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b6ec7be6c60ea5bd83d2b06f60d6f001099dddcd8f2f383aeeb3957ee146b1aa&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fgallabox%2F&secure%5Burl_type%5D=linkedin_company_website) 91 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Founder, CEO - **Top Industries:** Education Management, Apparel & Fashion - **Company Size:** 73% Small, 21% Medium #### What Do G2 Reviewers Say About Gallabox? _AI-generated summary from verified user reviews_ ##### Pros - Users find Gallabox to be **intuitive and easy to set up** , making customer communication management seamless and effective. - Users highlight the **automation features** of Gallabox, enhancing communication efficiency and streamlining their workflows effectively. - Users commend Gallabox for its **excellent customer support** and effective integration capabilities that enhance team communication. - Users love the **seamless integrations** of Gallabox, enhancing team collaboration and efficiency in managing WhatsApp communications. - Users highlight the **easy integrations** of Gallabox, facilitating seamless connections with tools like HubSpot for improved communication. ##### Cons - Users find the **reporting and analytics dashboard limited** , lacking essential insights for effective communication management. - Users find the **reporting features inadequate** , limiting insights on performance and response metrics, which hinders optimization. - Users desire more **customization options** in Gallabox templates for a tailored experience that meets their specific needs. - Users note **limited training resources** for bots, impacting their effectiveness and requiring more support for setup. - Users find **customer support unsatisfactory** , citing poor response times and a lack of helpful documentation for troubleshooting. #### What Are Recent G2 Reviews of Gallabox? **["Gallabox Makes WhatsApp Customer Conversations Fast, Organized, and Efficient"](https://www.g2.com/survey_responses/gallabox-review-12510483)** **Rating:** 4.5/5.0 stars _— Verified User in Information Technology and Services_ [Read full review](https://www.g2.com/survey_responses/gallabox-review-12510483) **["Gallabox is working great for us"](https://www.g2.com/survey_responses/gallabox-review-11460896)** **Rating:** 4.5/5.0 stars _— Verified User in Computer Software_ [Read full review](https://www.g2.com/survey_responses/gallabox-review-11460896) ### [Drift](https://www.g2.com/products/drift/reviews) Drift is a human-centric, AI-powered buyer engagement platform. A platform that automatically listens, understands and learns from buyers to provide individualized and human experiences at every touchpoint of the buying journey. A platform that not only helps businesses translate conversational data and buyer behavior into deeper customer relationships, more pipeline and revenue, but a platform that completely modernizes the B2B website experience. Drift was built to transform the B2B buying process, and we continue to innovate as that process changes. Our goal is for your teams to not burn hours moving between disparate systems in order to deliver the best possible customer experience, but to spend more time doing what they do best — building pipeline, closing deals and strengthening customer relationships. **Average Rating:** 4.4/5.0 **Total Reviews:** 1,203 #### How Do G2 Users Rate Drift? - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.1/10) - **Lead Gathering:** 8.7/10 (Category avg: 8.4/10) - **Targeting:** 8.6/10 (Category avg: 8.7/10) - **Analytics:** 8.1/10 (Category avg: 8.4/10) #### Who Is the Company Behind Drift? - **Seller:** [Salesloft](https://www.g2.com/sellers/salesloft) - **Company Website:** salesloft.com - **Year Founded:** 2011 - **HQ Location:** Atlanta, GA - **Twitter:** @Salesloft 18,437 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1c72bf0f0f6a02380b7fe128396fa033291b10b85b3fc210dd4659ed9b53b1e3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2296178%2F&secure%5Burl_type%5D=linkedin_company_website) 1,097 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Sales Development Representative, Business Development Representative - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 51% Medium, 27% Small #### What Do G2 Reviewers Say About Drift? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **ease of use** in Drift, enhancing their experience with intuitive features and real-time notifications. - Users value the **fast and efficient customer support** from Drift, enhancing engagement and sales effectiveness significantly. - Users appreciate the **intuitive Prospect Dashboard** of Drift, enabling swift access to actionable insights for informed decision-making. - Users value the **visitor tracking** of Drift, as it helps identify warm leads and optimize targeted messaging. - Users love Drift for its **effective lead generation** , helping identify highly engaged prospects for targeted outreach. ##### Cons - Users experience **routing issues** and notification floods, complicating chat management and client interactions on Drift. - Users find the **learning curve steep** , needing extensive webinars and assistance to fully utilize Drift's capabilities. - Users often experience **notification issues** with Drift, including delays and blank pages, impacting conversation flow. - Users experience **routing issues** with Drift, often leading to misdirected conversations and difficulty managing spam and profanity. - Users experience **chat issues** including delayed notifications and loading times that disrupt conversations and accessibility. #### What Are Recent G2 Reviews of Drift? **["Great service so far!"](https://www.g2.com/survey_responses/drift-review-7956889)** **Rating:** 4.5/5.0 stars _— Verified User in Computer Software_ [Read full review](https://www.g2.com/survey_responses/drift-review-7956889) **["Targeted Lead Generation with Seamless Integration"](https://www.g2.com/survey_responses/drift-review-12263708)** **Rating:** 5.0/5.0 stars _— Siddhaant M._ [Read full review](https://www.g2.com/survey_responses/drift-review-12263708) #### What Are G2 Users Discussing About Drift? - [What is Drift used for?](https://www.g2.com/discussions/what-is-drift-used-for) - [How do you make a drift playbook?](https://www.g2.com/discussions/how-do-you-make-a-drift-playbook) - [What is a drift playbook?](https://www.g2.com/discussions/what-is-a-drift-playbook) - 1 comment, 1 upvote - [What is drift tool?](https://www.g2.com/discussions/what-is-drift-tool) - 1 comment - [How much does drift cost?](https://www.g2.com/discussions/how-much-does-drift-cost) - 1 comment ### [NewOaks AI](https://www.g2.com/products/newoaks-ai/reviews) NewOaks AI is an advanced conversational AI platform designed to automate client engagement, lead qualification, and appointment scheduling across multiple channels. By leveraging custom-trained ChatGPT models and voice-first AI agents, it enables businesses to provide 24/7 personalized interactions via SMS, web chat, and social media platforms such as Facebook Messenger, WhatsApp, and Instagram. With support for over 50 languages and seamless integration with CRMs, Google Calendar, Twilio, and other business tools, NewOaks AI streamlines sales, customer support, and marketing processes, enhancing operational efficiency and customer satisfaction. Key Features: - Omnichannel Communication: Engage customers through SMS, live chat, voice calls, and social media from a unified platform. - AI Voice Agents with Real-Time Calls: Provide real-time AI voice calls with zero latency and multiple voice personas for natural, human-like conversations. - Multilingual Support: Communicate effectively with a global audience by supporting over 50 languages. - Automated Lead Qualification and Appointment Scheduling: Utilize AI-driven workflows to qualify leads, book appointments, and follow up automatically, reducing manual workload. - Seamless Integrations: Easily connect with CRMs, Google Calendar, Twilio, Webhooks, and APIs for streamlined business operations. - Mobile Management Apps: Monitor and manage AI interactions on the go with dedicated iOS and Android apps. Primary Value and Solutions: NewOaks AI addresses the challenges businesses face in managing client interactions by automating routine tasks and providing consistent, personalized communication. It enhances operational efficiency by reducing manual efforts in lead qualification and appointment scheduling, leading to increased conversion rates and customer satisfaction. The platform's 24/7 availability ensures that businesses can engage with clients at any time, catering to the needs of a global customer base. By integrating seamlessly with existing business tools, NewOaks AI offers a scalable solution that grows with the business, making it an invaluable asset for sales, customer support, and marketing teams. **Average Rating:** 5.0/5.0 **Total Reviews:** 23 #### How Do G2 Users Rate NewOaks AI? - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10) - **Lead Gathering:** 9.8/10 (Category avg: 8.4/10) - **Targeting:** 9.2/10 (Category avg: 8.7/10) - **Analytics:** 8.7/10 (Category avg: 8.4/10) #### Who Is the Company Behind NewOaks AI? - **Seller:** [NewOaks LLC](https://www.g2.com/sellers/newoaks-llc) - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b89cf9fea651e9c30354e9f0be0e94afabd5719a031975d8a8b336e9981616bd&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fnew-oaks-ai%2F&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Marketing and Advertising - **Company Size:** 100% Small #### What Do G2 Reviewers Say About NewOaks AI? _AI-generated summary from verified user reviews_ ##### Pros - Users praise the **seamless integrations** of NewOaks AI, facilitating quick setups and real-time data exchange effortlessly. - Users praise the **exceptional quality and user-friendly interface** of NewOaks AI for creating engaging chatbots. - Users appreciate the **easy-to-use interface** and comprehensive features for creating high-quality conversational AI chatbots. - Users praise the **excellent customer support** of NewOaks AI, finding the chatbot and team exceptionally helpful and responsive. - Users highlight the **exceptional ease of use** and comprehensive features of NewOaks AI for creating engaging chatbots. #### What Are Recent G2 Reviews of NewOaks AI? **["An outstanding newcomer in the AI Chatbot Space - Hyper Loaded With Awesomeness"](https://www.g2.com/survey_responses/newoaks-ai-review-10632670)** **Rating:** 5.0/5.0 stars _— Shouri M._ [Read full review](https://www.g2.com/survey_responses/newoaks-ai-review-10632670) **["AI Agent Solution that is ahead of its time."](https://www.g2.com/survey_responses/newoaks-ai-review-10717252)** **Rating:** 5.0/5.0 stars _— Botlab Foundry ._ [Read full review](https://www.g2.com/survey_responses/newoaks-ai-review-10717252) ### [Flowcart](https://www.g2.com/products/flowcart/reviews) Ecommerce brands leak revenue at acquisition and retention. Ad clicks bounce. Email and SMS campaigns sit unread at under 20% open rates. Flowcart fixes both on WhatsApp, where open rates exceed 90%. And with in-chat checkout that converts every conversation into a completed sale without a single redirect. In-Chat Checkout: Customers search products, ask questions, add to cart, and pay right inside WhatsApp. Zero redirects. Zero drop-offs. AI-Powered Retention Flows: Automated win-back flows re-engage lapsed customers. Reorder flows reach repeat buyers at the right moment. Upsell flows surface relevant products post-purchase. All run on autopilot after one-time setup. Abandoned Cart and Journey Recovery: Recover abandoned carts and pre-cart drop-offs with personalised WhatsApp reminders. CTWA Flows: Every ad click enters a campaign-specific AI flow ending in in-chat payment. Retarget ad clicks with broadcasts too. Broadcasts: Send personalised broadcasts that end in checkout. **Average Rating:** 4.6/5.0 **Total Reviews:** 15 #### How Do G2 Users Rate Flowcart? - **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 9.1/10) - **Lead Gathering:** 8.3/10 (Category avg: 8.4/10) - **Targeting:** 9.0/10 (Category avg: 8.7/10) - **Analytics:** 9.2/10 (Category avg: 8.4/10) #### Who Is the Company Behind Flowcart? - **Seller:** [Flowcart](https://www.g2.com/sellers/flowcart) - **Year Founded:** 2020 - **HQ Location:** Nairobi, KE - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7e02d11d481f56b085b29c2e8046c6a92e4212e154142ef0f85bfeac10d79ebe&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fflow-cart%2F&secure%5Burl_type%5D=linkedin_company_website) 41 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Retail - **Company Size:** 81% Small, 13% Medium #### What Do G2 Reviewers Say About Flowcart? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **responsive customer support** of Flowcart, which enhances their operational efficiency and user experience. - Users value the **seamless integration** of Flowcart with Meta Business apps that enhances operational efficiency. - Users praise the **ease of use and automation** of Flowcart, which enhances customer communication and order management. - Users appreciate the **automation capabilities** of Flowcart, enhancing efficiency in customer communication and order management. - Users commend the **ease of use** of Flowcart, enhancing operational efficiency and simplifying customer communication. ##### Cons - Users express frustration over **limited customization options** , feeling constrained by the lack of flexibility in features and workflows. - Users report that **software bugs** can disrupt operations, although they are typically resolved quickly. - Users report that **buggy features** can disrupt operations and impact their overall experience with Flowcart. - Users find the **interface limiting** for customizing replies and setting up complex workflows, hindering their overall experience. - Users note that **inadequate reporting** can hinder operations and affect overall system effectiveness significantly. #### What Are Recent G2 Reviews of Flowcart? **["Streamlined WhatsApp Sales with Orders, Organized Chats, and Smart Automation"](https://www.g2.com/survey_responses/flowcart-review-12457432)** **Rating:** 4.5/5.0 stars _— Mercy N._ [Read full review](https://www.g2.com/survey_responses/flowcart-review-12457432) **["Fantastic Support and Smooth Go-Live with Flowcart"](https://www.g2.com/survey_responses/flowcart-review-12470048)** **Rating:** 4.5/5.0 stars _— Kate S._ [Read full review](https://www.g2.com/survey_responses/flowcart-review-12470048) ### [Dashly](https://www.g2.com/products/dashly/reviews) Dashly is a conversational marketing platform. It helps over 700 SaaS and EdTech companies grow conversions and revenue by turning each interaction with clients into a person-to-person conversation. Put it on another level with call scheduling and video calls. With proactive messaging, a chatbot, and pop-up windows you can generate more leads and qualify them. The leads are collected in eCRM and segmented - that's how you start email marketing. Manage both manual and triggered communication - these are available with live chat messages, pop-up windows and emails. Features: - Capture leads using chatbot made in easy-to-use Chatbot Builder; - Store and manage them in eCRM; - Track your visitors' actions; - Make the best offers using pop-up; - Integrate with your favorite services; - Have all visitors' messages in one admin panel; - Respond your visitors in Live chat for perfect support; - Increase conversions with triggered emails; - Analyze your performance building funnels. **Average Rating:** 4.7/5.0 **Total Reviews:** 66 #### How Do G2 Users Rate Dashly? - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.1/10) - **Lead Gathering:** 9.2/10 (Category avg: 8.4/10) - **Targeting:** 9.3/10 (Category avg: 8.7/10) - **Analytics:** 9.4/10 (Category avg: 8.4/10) #### Who Is the Company Behind Dashly? - **Seller:** [Dashly](https://www.g2.com/sellers/dashly) - **Year Founded:** 2018 - **HQ Location:** Wilmington, Delaware - **Twitter:** @dashly 39 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5a7949e84f2c2332c76d5b1de12103fbdc412b33c9a12a1ba4891394ee1de2c2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F18558027%2F&secure%5Burl_type%5D=linkedin_company_website) 28 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** CEO - **Top Industries:** Marketing and Advertising, Computer Software - **Company Size:** 90% Small, 10% Medium #### What Do G2 Reviewers Say About Dashly? _AI-generated summary from verified user reviews_ ##### Pros - Users praise the **automation speed** of Dashly, enabling quick setup for bots and effective lead data collection. - Users are impressed by the **automation efficiency** of Dashly, enabling quick bot setup and effective lead management. - Users benefit from **quick automation features** that streamline user replies and enhance lead collection effectively. - Users praise the **responsive support** of Dashly, enhancing their marketing metrics and revenue with customizable solutions. - Users value the **user-friendly email marketing** of Dashly, noting improved metrics and revenue growth. ##### Cons - Users find the interface **not intuitive** , but appreciate the helpful customer support for setup and customization. - Users face challenges with **deletion issues** , finding it difficult to resolve problems independently. - Users find **editing difficulties** challenging, often needing assistance to resolve problems effectively. - Users face **email issues** with Dashly, particularly regarding newsletter deliverability challenges affecting communication effectiveness. - Users struggle with **error issues** , finding it challenging to resolve problems independently and facing bugs in features. #### What Are Recent G2 Reviews of Dashly? **["A good product for support and marketing automation"](https://www.g2.com/survey_responses/dashly-review-10775054)** **Rating:** 4.5/5.0 stars _— Alex N._ [Read full review](https://www.g2.com/survey_responses/dashly-review-10775054) **["A chatbot for automatically answering simple questions from users about your site"](https://www.g2.com/survey_responses/dashly-review-10792412)** **Rating:** 5.0/5.0 stars _— Sabina V._ [Read full review](https://www.g2.com/survey_responses/dashly-review-10792412) #### What Are G2 Users Discussing About Dashly? - [What is Dashly used for?](https://www.g2.com/discussions/what-is-dashly-used-for) ### [Botpress](https://www.g2.com/products/botpress/reviews) Botpress is the enterprise-grade AI agent platform for customer support. Founded as an AI agent company, Botpress has spent 10 years building the infrastructure that makes enterprise-grade AI support possible, with over 750,000 agents shipped. Botpress offers a complete platform for building, deploying, and managing AI-powered customer support experiences. Its AI-native helpdesk combines ticket management, routing, agent workspaces, analytics, and customer communication channels in a single system, allowing AI agents and human agents to collaborate seamlessly while preserving full conversation context. Organizations can either integrate it with existing platforms such as Zendesk, Intercom, and Freshdesk or use it as a standalone solution. For teams that want to build their own AI agents, Botpress provides Studio, a visual no-code builder with integrations, knowledge base connectivity, and multi-channel deployment. Technical teams can also use the Agent Development Kit (ADK), a code-first framework that provides full control over agent logic, integrations, and behavior. Botpress can handle the tickets that every other tool escalates, due to its deep history is AI agent infrastructure. There is no technical ceiling on what it can do, and developer-level control is available for teams that need to go further. Botpress works on top of any existing helpdesk as an overlay or as a fully standalone helpdesk. In 2025, Botpress raised a $25M Series B led by FRAMEWORK Ventures with participation from HubSpot, Deloitte, and Inovia, to accelerate platform growth and global adoption. The company continues to expand its ecosystem of tools, integrations, and prebuilt workflows, making it easier for businesses to adopt AI agents in real-world use cases. Botpress stands at the center of the shift from static chatbots to autonomous AI systems. By providing the infrastructure for safe, scalable, and production-ready agents, Botpress enables companies to transform how work gets done across customer-facing and internal processes. **Average Rating:** 4.5/5.0 **Total Reviews:** 419 #### How Do G2 Users Rate Botpress? - **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.1/10) - **Lead Gathering:** 8.7/10 (Category avg: 8.4/10) - **Targeting:** 8.0/10 (Category avg: 8.7/10) - **Analytics:** 8.0/10 (Category avg: 8.4/10) #### Who Is the Company Behind Botpress? - **Seller:** [Botpress](https://www.g2.com/sellers/botpress) - **Company Website:** botpress.com - **Year Founded:** 2017 - **HQ Location:** Quebec, QC - **Twitter:** @getbotpress 2,651 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=fd0f42dfd28093fae74f06db23fc73f416bbad3bac109e1336598a33d1f414fe&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F27121841&secure%5Burl_type%5D=linkedin_company_website) 104 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** CEO, Founder - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 74% Small, 15% Medium #### What Do G2 Reviewers Say About Botpress? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **ease of use** of Botpress, enabling quick chatbot creation without the need for coding skills. - Users appreciate the **flexible features** of Botpress, enabling rapid development of sophisticated AI-driven chatbots seamlessly integrated into their platforms. - Users commend the **multiple tool integrations** of Botpress, simplifying chatbot implementation and enhancing adaptability to needs. - Users value the **easy integrations** of Botpress, enhancing adaptability with tools like WhatsApp and Slack seamlessly. - Users praise the **intuitive interface** of Botpress, making chatbot creation easy for everyone, including non-developers. ##### Cons - Users face a **steep learning curve** with Botpress due to lack of guides and complex setup issues. - Users face **limited features** in Botpress, struggling with conversation management and lacking essential functionality for effective support. - Users struggle with **missing essential features** in Botpress, hindering effective conversation management and support capabilities. - Users find the **steep learning curve** of Botpress challenging, particularly for complex customizations beyond basic features. - Users find the **poor documentation** frustrating, leading to confusion and wasted time troubleshooting issues with Botpress. #### What Are Recent G2 Reviews of Botpress? **["Versatile and User-Friendly with Room for AI Improvement"](https://www.g2.com/survey_responses/botpress-review-13096353)** **Rating:** 4.5/5.0 stars _— Cristian C._ [Read full review](https://www.g2.com/survey_responses/botpress-review-13096353) **["Fast, Flexible Chatbot Building with a Powerful Visual Flow Builder"](https://www.g2.com/survey_responses/botpress-review-13121470)** **Rating:** 4.5/5.0 stars _— Verified User in Oil & Energy_ [Read full review](https://www.g2.com/survey_responses/botpress-review-13121470) #### What Are G2 Users Discussing About Botpress? - [How do you use Botpress?](https://www.g2.com/discussions/how-do-you-use-botpress) - 2 comments - [Is Botpress open source?](https://www.g2.com/discussions/is-botpress-open-source) - 3 comments - [Is Botpress good?](https://www.g2.com/discussions/is-botpress-good) - 2 comments, 2 upvotes - [What language does Botpress use?](https://www.g2.com/discussions/what-language-does-botpress-use) - 2 comments ### [TARS](https://www.g2.com/products/tars/reviews) Tars is an AI Agent builder platform that enables enterprises to automate workflows and customer interactions with reliable, intelligent, and scalable AI Agents. The easy-to-navigate visual drag-and-drop builder and AI configuration options make the building process straightforward. Tars allows users to maintain complete control over knowledge addition, ranking, ingestion, and more through sectional indexing for deep document understanding. Additionally, over 300 built-in tools make it easy to build customized AI Agents that work with your data and connect to your tech stack. The platform's evaluation systems ensure Agents perform accurately and consistently, while live chat capabilities enable seamless routing of complex cases to human teams when needed. Users can deploy their AI Agents across multiple channels by embedding them on websites or connecting them to platforms like Slack and WhatsApp. With comprehensive analytics, users can track every interaction through full conversation transcripts for continuous improvement at each step of the flow. **Average Rating:** 4.6/5.0 **Total Reviews:** 149 #### How Do G2 Users Rate TARS? - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.1/10) - **Lead Gathering:** 8.9/10 (Category avg: 8.4/10) - **Targeting:** 9.1/10 (Category avg: 8.7/10) - **Analytics:** 8.7/10 (Category avg: 8.4/10) #### Who Is the Company Behind TARS? - **Seller:** [TARS](https://www.g2.com/sellers/tars) - **Year Founded:** 2016 - **HQ Location:** Newark, DE - **Twitter:** @hellotars\_ai 765 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e9e1934d67f2428efcf125e394c2d442ae2b9afec1d5ae5364f9778b36a508d5&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F10377263%2F&secure%5Burl_type%5D=linkedin_company_website) 46 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Owner - **Top Industries:** Marketing and Advertising, Financial Services - **Company Size:** 57% Small, 34% Medium #### What Do G2 Reviewers Say About TARS? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **customization options** of TARS bots, enhancing brand consistency and user engagement seamlessly. - Users celebrate the **customer success** aspect of TARS, experiencing increased leads and enhanced engagement through personalized bots. - Users love the **customizability** of TARS, enabling tailored bots that enhance brand consistency and user engagement. - Users love the **high level of customization** in TARS, allowing bots to reflect their brand and engage effectively. - Users enjoy the **ease of use** of TARS, leading to increased engagement and higher completion rates for forms. #### What Are Recent G2 Reviews of TARS? **["Fulfill the requirement on time with adequate support."](https://www.g2.com/survey_responses/tars-review-9329988)** **Rating:** 4.5/5.0 stars _— SAIPRASAD C._ [Read full review](https://www.g2.com/survey_responses/tars-review-9329988) **["Incredible tool for creating a chatbot"](https://www.g2.com/survey_responses/tars-review-9058767)** **Rating:** 5.0/5.0 stars _— Khushboo K._ [Read full review](https://www.g2.com/survey_responses/tars-review-9058767) #### What Are G2 Users Discussing About TARS? - [What is TARS used for?](https://www.g2.com/discussions/what-is-tars-used-for) - 1 comment ### [Omnichat](https://www.g2.com/products/omnichat/reviews) Omnichat provides professional chat commerce solutions for a wide range of retailers in Hong Kong, Taiwan, Singapore, Malaysia and the Asia-Pacific region. As the Official WhatsApp Business Solutions Provider and official partner of Meta and LINE, we offer advanced business solutions across social messaging channels (WhatsApp, Facebook, Instagram, LINE and website live chat) with enhanced efficiency, user behaviour analysis and thus remarketing strategy development. With the mission of unleashing the potential of chat commerce through Omni-channel messaging, Marketing automation, Online-merge-offline retailing, Social customer data platform, “Omni AI” that integrated with ChatGPT as well as WhatsApp Catalogue and Payment, Omnichat equips companies to provide a seamless customer journey so as to capture opportunities arising from omni-channel retailing environment. The online-merge-offline sales feature can easily direct visitors from online channels to salespersons at physical stores for follow-up, facilitating conversions and revenue tracking across online and offline. Leveraging ChatGPT, our AI-powered chatbot “Omni AI” serves as a digital assistant of retailers to handle customers' enquiry, recommend products, and facilitate marketing campaign planning. WhatsApp Catalogue and Payment allows retailers to complete the customer journey on WhatsApp, from browsing products, communicating with designated sales, to making purchases, shortening the decision-making and fastening the purchasing process of customers as well as bringing instant income to the merchants. Achieving 300% YoY Annual Recurring Revenue (ARR) growth in the past three consecutive years, Omnichat empowers 5,000+ retail and e-commerce companies, including Watsons, Fortress, Sasa Cosmetic, Lukfook Jewellery, LVMH Group, Mannings, Swire Resources, OSIM, Logitech, Timberland, Tom Lee Music, Vita Green and government departments. **Average Rating:** 4.5/5.0 **Total Reviews:** 26 #### How Do G2 Users Rate Omnichat? - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.1/10) - **Lead Gathering:** 7.6/10 (Category avg: 8.4/10) - **Targeting:** 7.4/10 (Category avg: 8.7/10) - **Analytics:** 7.9/10 (Category avg: 8.4/10) #### Who Is the Company Behind Omnichat? - **Seller:** [Omnichat](https://www.g2.com/sellers/omnichat) - **Year Founded:** 2017 - **HQ Location:** Hong Kong - **LinkedIn® Page:** [hk.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8549134558a05f9e5df0bab258814db9dcbec22ff63366ea49a95598a30b6c57&secure%5Burl%5D=https%3A%2F%2Fhk.linkedin.com%2Fcompany%2Fomnichat-easychat&secure%5Burl_type%5D=linkedin_company_website) 151 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Retail - **Company Size:** 50% Small, 46% Medium #### What Do G2 Reviewers Say About Omnichat? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **centralization** of Omnichat for effectively managing multiple platforms in one convenient location. - Users love the **ease of use** of Omnichat, simplifying multi-platform management in one convenient location. - Users appreciate the **multi-platform integration** of Omnichat, enabling seamless management in one convenient location. - Users appreciate the **management efficiency** of Omnichat, simplifying multi-platform interactions in one convenient location. ##### Cons - Users find the lack of a **remember me function** on Omnichat's login inconvenient and bothersome. - Users experience issues with the **lack of a "remember me" function** , which complicates the login process. - Users miss the **missing features** like a 'remember me' function for easier login to Omnichat. #### What Are Recent G2 Reviews of Omnichat? **[""The CSM has been truly exceptional—quick to respond, incredibly helpful"](https://www.g2.com/survey_responses/omnichat-review-10376436)** **Rating:** 5.0/5.0 stars _— Verified User in Financial Services_ [Read full review](https://www.g2.com/survey_responses/omnichat-review-10376436) **["Great solution for online commerce pain-points"](https://www.g2.com/survey_responses/omnichat-review-9550969)** **Rating:** 4.0/5.0 stars _— Verified User in Retail_ [Read full review](https://www.g2.com/survey_responses/omnichat-review-9550969) ### [Freshchat](https://www.g2.com/products/freshworks-freshchat/reviews) Freshchat (a product of Freshworks Inc.) is a conversational engagement solution that helps businesses engage with customers across multiple channels such as web chat, email, phone, and social channels like WhatsApp, Instagram, and iMessage. Freshchat also offers native AI-powered chatbots that can be easily built with a no-code builder, which helps businesses provide personalized self-service at scale. With Freshchat's journey builder and ready-made playbooks, businesses can stay ahead of their customer's needs and support them proactively whenever necessary. Freshchat also provides a comprehensive view of the customer's conversation history and other relevant information, making agents more productive and enabling them to provide personalized experiences. **Average Rating:** 4.4/5.0 **Total Reviews:** 468 #### How Do G2 Users Rate Freshchat? - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.1/10) - **Lead Gathering:** 8.9/10 (Category avg: 8.4/10) - **Targeting:** 9.0/10 (Category avg: 8.7/10) - **Analytics:** 8.6/10 (Category avg: 8.4/10) #### Who Is the Company Behind Freshchat? - **Seller:** [Freshworks](https://www.g2.com/sellers/freshworks) - **Year Founded:** 2010 - **HQ Location:** San Mateo, CA - **Twitter:** @FreshworksInc 19,020 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5f531480627d021846a1bab97814f28776888079b40b7e07b52045e7d1e35c99&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffreshworks-inc%2F&secure%5Burl_type%5D=linkedin_company_website) 7,505 employees on LinkedIn® - **Ownership:** NASDAQ: FRSH #### Who Uses This Product? - **Who Uses This:** Founder - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 59% Small, 36% Medium #### What Do G2 Reviewers Say About Freshchat? _AI-generated summary from verified user reviews_ ##### Pros - Users find Freshchat's **ease of use** remarkable, allowing quick automation setups and seamless customer interactions. - Users appreciate the **convenience of multiple channels** in Freshchat, enhancing customer support efficiency and personalization. - Users appreciate the **user-friendly interface and features** of FreshChat for efficient customer support management. - Users appreciate the **ease of Automations** in Freshchat, enabling quick resolutions and customizable user interactions. - Users value the **seamless integrations** of Freshchat, streamlining customer support across multiple channels effortlessly. ##### Cons - Users find that Freshchat's **AI limitations** hinder advanced automation and complex routing compared to competitors. - Users experience **chatbot issues** with Freddy AI, citing limited automation and understanding affecting overall efficiency. - Users experience **chat issues** with confusing dashboards, missed notifications, and limited message editing options. - Users find the **learning curve steep** due to tricky custom reports and complex chatbot setup. - Users find Freshchat's **limited AI capabilities** inadequate for nuanced automation and complex routing compared to competitors. #### What Are Recent G2 Reviews of Freshchat? **["Fresh Experience with Intuitive Agent Builder"](https://www.g2.com/survey_responses/freshchat-review-12923561)** **Rating:** 4.5/5.0 stars _— Akshat K._ [Read full review](https://www.g2.com/survey_responses/freshchat-review-12923561) **["Streamlined Chat Management with Robust Features"](https://www.g2.com/survey_responses/freshchat-review-12657839)** **Rating:** 4.0/5.0 stars _— Mandip P._ [Read full review](https://www.g2.com/survey_responses/freshchat-review-12657839) ### [AiSDR](https://www.g2.com/products/aisdr-inc-aisdr/reviews) AiSDR is a fully autonomous AI sales agent that sends deeply researched high converting outreach. AiSDR runs every stage of outreach—from pinpointing high-intent prospects with buyer readiness signals to holding two-way conversations over email and LinkedIn, as well as generating tailored call scripts for human-powered calling with Aircall. Trusted by 200 + companies, AiSDR sits among the top three AI SDR platforms according to TechCrunch because of its ability to understand and adjust to context to run meaningful conversations in each client's tone, and delivering replies in under 10 minutes. This way teams are protected from pipeline poverty, and can focus on closing deals. Why clients choose AiSDR: 1. Advanced ICP profiling & research – For every lead, AiSDR analyzes 323 + real-time signals (online behavior, interests, tone of voice, decision style, recent role changes, public activity) to craft messages that feel 1-to-1. 2. IP-protected AI configuration – AiSDR team prompts the AI for each client to mirror their playbooks and outreach logic. 3. Prospecting with buyer-intent signals – Live AI search lets you use any publicly available information for qualifying leads and building lists on demand. Technologies in use, hiring momentum, news mentions, funding/ARR data, web search trends and more are combined to gauge purchase readiness and personalize copy automatically. 4. Granular website-visitor tracking – Our enriched match logic de-anonymises ~25 % of traffic with 97 % accuracy, turning anonymous visits into live campaigns. 5. Social-signal prospecting on LinkedIn – Track profile visits, likes, comments on any public post—competitor, influencer, or your own—and route engaged users straight into sequences. 6. AI Strategist - Generate GTM plays tailored to your business with the AI and launch them in a single click. 7. Most flexible sequence builder on the market - Create custom sequences with adjustable times between steps and number of touchpoints, uniting emails, LinkedIn DMs and InMail, and call steps into one flow. Add AI-powered memes, videos, and voice notes to break through the noise. 8. Software consolidation in one flow – Prospect discovery, email generation, sending, and CRM logging happen inside a single AiSDR pipeline—no stitching of point tools. 9. Pre-configured outreach infrastructure – The AiSDR team supplies warmed mailboxes, persona logic, and best-practice workflows; you launch campaigns with zero prompt writing. Clients can pull leads from AiSDR's database of 300 M + global contacts, triple-verified for \< 5 % bounce rate. 10. Campaign-based GTM automations – Follow-ups, low-intent nurturing, and call-task creation (complete with objection-handling talk tracks) post to HubSpot automatically through native two-way integration. 11. Dedicated GTM engineer – Continuous performance tuning, tactic reviews, and AI tweaks are included for every client—no extra fees. Proven results: - 5-8.5% reply rate - 1-3 meetings booked per each 100 leads - ~15% more revenue from month 1 - AI landed meetings for the clients with Disney, Netflix, Wells Fargo, Klarna, Versace, Gucci, Delta, Jack in the Box, Bank of America, MasterCard, Airbnb, and more! AiSDR unites prospecting, personalization, engagement, and qualification in one platform, generating reliable pipeline by automating a variety of GTM sales plays, so you can book more and stress less. **Average Rating:** 4.6/5.0 **Total Reviews:** 100 #### How Do G2 Users Rate AiSDR? - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.1/10) - **Lead Gathering:** 9.6/10 (Category avg: 8.4/10) - **Targeting:** 8.8/10 (Category avg: 8.7/10) - **Analytics:** 9.2/10 (Category avg: 8.4/10) #### Who Is the Company Behind AiSDR? - **Seller:** [AiSDR Inc.](https://www.g2.com/sellers/aisdr-inc) - **Company Website:** aisdr.com - **Year Founded:** 2023 - **HQ Location:** San Francisco, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=889756b39f1919ec06b8c3700739e6404ed51942bad6f185d30c96c0e7dc1e5a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Faisdrapp%2F&secure%5Burl_type%5D=linkedin_company_website) 54 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Marketing Manager, CEO - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 73% Small, 25% Medium #### What Do G2 Reviewers Say About AiSDR? _AI-generated summary from verified user reviews_ ##### Pros - Users commend AiSDR for its **impressive and quick customer support** , enhancing the overall experience and efficiency. - Users appreciate the **helpful customer support** of AiSDR, enabling seamless integration and quick responses for effective sales strategies. - Users appreciate the **ease of use** of AiSDR, enjoying a smooth onboarding process and quick implementation. - Users love the **automation capabilities** of AiSDR, significantly reducing outreach time and enhancing campaign personalization. - Users appreciate the **time-saving automation** of AiSDR, enabling quick lead sorting and message sending effortlessly. ##### Cons - Users find the **learning curve challenging** , requiring time and guidance to fully grasp AiSDR's capabilities. - Users notice **inaccuracies** in AiSDR's content, with mistakes and limitations affecting their overall experience and reporting. - Users note **integration issues** that hinder functionality, but support is committed to ongoing improvements and resolutions. - Users find AiSDR has a **learning difficulty** , requiring time and sessions to grasp its full capabilities. - Users note that the AI has **limitations in conversation timing** , necessitating manual monitoring for optimal interaction. #### What Are Recent G2 Reviews of AiSDR? **["Excellent for Context-Rich and Personalised Email Campaigns"](https://www.g2.com/survey_responses/aisdr-review-13111825)** **Rating:** 5.0/5.0 stars _— Shiven K._ [Read full review](https://www.g2.com/survey_responses/aisdr-review-13111825) **["Finally, outbound that actually reaches the developers and AI builders we want to talk to"](https://www.g2.com/survey_responses/aisdr-review-12693282)** **Rating:** 5.0/5.0 stars _— Bohdan D._ [Read full review](https://www.g2.com/survey_responses/aisdr-review-12693282) ### [LivePerson](https://www.g2.com/products/liveperson/reviews) LivePerson is the enterprise leader in digital customer conversations. Our digital customer conversation platform is trusted by the world’s biggest brands to accelerate their contact center transformation, orchestrate conversations across all channels, departments and systems, supercharge agent productivity, and deliver more personalized, AI-empowered customer experiences. Our platform is built for large, highly-regulated, consumer-facing enterprises. Hundreds of the world’s leading brands — including HSBC, Burberry, Chipotle, and Virgin Media — use our Conversational Cloud® platform to engage with millions of consumers safely and responsibly. We power a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of generative AI and large language models(LLM) for better business outcomes. With LivePerson’s solutions, you can understand what customers want, connect to the right channels, assist your agents, and embrace AI-powered automation — all in service of your business and customers. Here are some of the business outcomes brands are seeing with LivePerson: - 2x uptick in employee efficiency - 10X conversions vs. traditional digital - 20% boost in customer satisfaction - 90% automation containment rates - 50% decrease in agent attrition rates With LivePerson, you have the world’s largest dataset at your fingertips. The Conversational Cloud platform powers nearly 1 billion conversational interactions each month, making our AI more accurate than any competitor and used by every major industry across the world. We help you turn your customers’ words into actionable data — and dollar signs for your business. **Average Rating:** 4.3/5.0 **Total Reviews:** 185 #### How Do G2 Users Rate LivePerson? - **Has the product been a good partner in doing business?:** 8.0/10 (Category avg: 9.1/10) - **Lead Gathering:** 8.3/10 (Category avg: 8.4/10) - **Targeting:** 6.7/10 (Category avg: 8.7/10) - **Analytics:** 7.2/10 (Category avg: 8.4/10) #### Who Is the Company Behind LivePerson? - **Seller:** [LivePerson](https://www.g2.com/sellers/liveperson) - **Company Website:** www.liveperson.com - **Year Founded:** 1995 - **HQ Location:** New York, NY - **Twitter:** @LivePerson 10,758 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=719dbd6b86949a9c60efda4c788bb4dfd01bd48c7b9aeda3e7cdf4c8f950b44f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F164748%2F&secure%5Burl_type%5D=linkedin_company_website) 1,190 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Internet, Retail - **Company Size:** 43% Medium, 33% Large #### What Do G2 Reviewers Say About LivePerson? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **solid AI support** of LivePerson, enhancing customer engagement and offering flexible communication options. - Users appreciate the **ease of use** of LivePerson, facilitating seamless personalized interactions and efficient ticket management. - Users appreciate the **helpful AI support** of LivePerson, enhancing customer engagement and simplifying communication channels. - Users appreciate the **fast response time** of LivePerson's AI integration, enhancing customer support efficiency significantly. - Users appreciate the **operational efficiency** of LivePerson, enhancing engagement, support, and overall customer experiences. ##### Cons - Users find the **complex learning curve** of LivePerson challenging, though documentation and support can assist. - Users face **complexity issues** with LivePerson's setup and interface, impacting onboarding and overall user experience. - Users find the **steep learning curve** of LivePerson challenging, especially during onboarding and with frequent updates. - Users find LivePerson to be **expensive** due to increased pricing and high resource requirements for implementation. - Users are disappointed by the **missing features** in LivePerson, which hinder functionality and reliability in their operations. #### What Are Recent G2 Reviews of LivePerson? **["LivePerson: 24/7 AI Automation for Fast, Secure Omnichannel Customer Engagement"](https://www.g2.com/survey_responses/liveperson-review-12275314)** **Rating:** 4.5/5.0 stars _— Felice C._ [Read full review](https://www.g2.com/survey_responses/liveperson-review-12275314) **["Industry-Leading AI and True Omnichannel Messaging in One Powerful Platform"](https://www.g2.com/survey_responses/liveperson-review-12211374)** **Rating:** 4.0/5.0 stars _— Nataporn C._ [Read full review](https://www.g2.com/survey_responses/liveperson-review-12211374) - [‹ Prev‹ Prev](/categories/conversational-marketing?order=g2_score&page=3&source=search#product-list) - [1](/categories/conversational-marketing?order=g2_score&source=search#product-list) - [2](/categories/conversational-marketing?order=g2_score&page=2&source=search#product-list) - [3](/categories/conversational-marketing?order=g2_score&page=3&source=search#product-list) - 4 - [5](/categories/conversational-marketing?order=g2_score&page=5&source=search#product-list) - [6](/categories/conversational-marketing?order=g2_score&page=6&source=search#product-list) - [7](/categories/conversational-marketing?order=g2_score&page=7&source=search#product-list) - [8](/categories/conversational-marketing?order=g2_score&page=8&source=search#product-list) - … - [20](/categories/conversational-marketing?order=g2_score&page=20&source=search#product-list) - [21](/categories/conversational-marketing?order=g2_score&page=21&source=search#product-list) - [Next ›Next ›](/categories/conversational-marketing?order=g2_score&page=5&source=search#product-list) Spotlight Categories [Pricing Software](https://www.g2.com/categories/pricing) [Sales Engagement Software](https://www.g2.com/categories/sales-engagement) [Zero Trust Networking Software](https://www.g2.com/categories/zero-trust-networking) [Restaurant POS Systems](https://www.g2.com/categories/restaurant-pos) [Data Observability Software](https://www.g2.com/categories/data-observability) Similar Categories - [Account-Based Marketing](/categories/account-based-marketing) - [Affiliate Marketing](/categories/affiliate-marketing) - [App Store Optimization](/categories/app-store-optimization) - [Audience Intelligence Platforms](/categories/audience-intelligence-platforms) - [B2B Services Review Platforms](/categories/b2b-services-review-platforms) - [Blogger Outreach](/categories/blogger-outreach) - [Book Marketing Tools](/categories/book-marketing-tools) - [Brand Intelligence](/categories/brand-intelligence) - [Consumer Insights Platforms](/categories/consumer-insights-platforms) - [Consumer Video Feedback](/categories/consumer-video-feedback) - [Content Curation](/categories/content-curation) - [Content Marketing](/categories/content-marketing) - [Conversion Rate Optimization Tools](/categories/conversion-rate-optimization-tools) - [Customer Data Platform (CDP)](/categories/customer-data-platform-cdp) - [Customer Journey Analytics](/categories/customer-journey-analytics) [Browse Conversational Marketing Themes](/categories/conversational-marketing/themes) ![Yukta Rustagi](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Yukta Rustagi") YR Researched and written by [Yukta Rustagi](https://research.g2.com/insights/author/yukta-rustagi) Updated October 3, 2024 Conversational marketing software, also known as messenger marketing software, engages potential customers with personalized, one-on-one conversations en route to specific product recommendations or offers. Consumer brands leverage this technology to identify interested buyers on [social networks](https://www.g2.com/categories/social-networks) or product websites, answer concerns or questions, determine the best possible sales items, and transfer customers to [payment gateways](https://www.g2.com/categories/payment-gateway) or sales representatives to close transactions. Using built-in [chatbot](https://www.g2.com/categories/chatbots) and [artificial intelligence](https://www.g2.com/categories/artificial-intelligence) technology, sales departments can construct intelligent response flows that will guide visitors through helpful conversations at various touchpoints based on user activity and other details. Businesses can then follow up at a later time with interested customers who do not purchase on the spot, picking up the conversation where it left off. Conversational marketing platforms help provide a higher standard of customer service at scale and simplify the overall buying process for potential customers around the world at any time of day. Successful use of these platforms can also generate valuable, qualified leads, provide high-level insights into customer demographics and preferences, and accelerate the sales cycle. Products in the conversational marketing category typically share features of or integrate with [live chat](https://www.g2.com/categories/live-chat) and [chatbot software](https://www.g2.com/categories/chatbots) to produce real-time, meaningful dialogues with customers at different points in the buying journey. A number of these solutions involve a combination of automated and live human involvement on the business side—for example, chatbots can ping the appropriate salesperson to take control at critical points in the conversation. These products may also integrate with messengers on major [social networks](https://www.g2.com/categories/social-networks) as well as [SMS](https://www.g2.com/categories/mobile-marketing) or [email](https://www.g2.com/categories/email); certain visitor behaviors or trends on company social profiles or websites can trigger conversations. Conversational marketing protects may sync with [e-commerce platforms](https://www.g2.com/categories/e-commerce-platforms) or [payment gateways](https://www.g2.com/categories/payment-gateway) to provide detailed product information or complete transactions, respectively. This technology may integrate with or share features of [bot platforms](https://www.g2.com/categories/bot-platforms) to create unique messaging applications suited to the user’s needs. Elements of customer engagement on social networks are comparable to those of [social customer service](https://www.g2.com/categories/bot-platforms) tools. To qualify for inclusion in the Conversational Marketing category, a product must: - Assist in the creation of intelligent messaging bots that engage visitors on one or more channels - Provide tools for creating personalized response flows within conversations - Direct interested buyers to sales reps or online stores for purchasing goods or services in the event of successful conversations - Track customer journeys and allow for follow-ups from chatbots or sales representatives Show More