Ease of use is a major factor for me, followed closely by a robust repertoire of tools (forms, tap-to-join, embed, integration with other services, easy-to-setup custom fields) that always produce things that look extremely polished. The UX/UI of the new platform is extremely easy to use, to navigate, and even to customize to your liking for your needs. Perhaps the greatest feature, however, is the fact that SlickText has an incredibly responsive support team. I try not to take advantage of it too much, but it is the best support experience I've ever had with a platform like this. Our account manager was also highly proactive (but not pushy) and very helpful--he was very understanding that businesses have different goals and users need different levels of training.

The support is amazing, if I ever run into any concerns with my workflows they're quick and super helpful with their responses.

Nothing yet. Haven't been able to get approved for anything