# Flowcart Reviews **Vendor:** Flowcart **Category:** [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing) **Average Rating:** 4.6/5.0 **Total Reviews:** 15 ## About Flowcart Ecommerce brands leak revenue at acquisition and retention. Ad clicks bounce. Email and SMS campaigns sit unread at under 20% open rates. Flowcart fixes both on WhatsApp, where open rates exceed 90%. And with in-chat checkout that converts every conversation into a completed sale without a single redirect. In-Chat Checkout: Customers search products, ask questions, add to cart, and pay right inside WhatsApp. Zero redirects. Zero drop-offs. AI-Powered Retention Flows: Automated win-back flows re-engage lapsed customers. Reorder flows reach repeat buyers at the right moment. Upsell flows surface relevant products post-purchase. All run on autopilot after one-time setup. Abandoned Cart and Journey Recovery: Recover abandoned carts and pre-cart drop-offs with personalised WhatsApp reminders. CTWA Flows: Every ad click enters a campaign-specific AI flow ending in in-chat payment. Retarget ad clicks with broadcasts too. Broadcasts: Send personalised broadcasts that end in checkout. ## Flowcart Pros & Cons **What users like:** - Users commend Flowcart for its **rapid customer support** , ensuring seamless operations and troubleshooting assistance whenever needed. (5 reviews) - Users highlight the **efficiency** of Flowcart, benefiting from seamless integrations and organized operations. (5 reviews) - Users appreciate the **ease of use** of Flowcart, enhancing customer interactions and boosting workflow efficiency. (5 reviews) - Users appreciate the **automation capabilities** of Flowcart, streamlining customer interactions and enhancing order management effortlessly. (4 reviews) - Users value the **ease of use** of Flowcart, benefiting from its seamless integration and efficient operational features. (3 reviews) - Users value the **time-saving automation** of Sukhiba, enhancing customer communication and streamlining order management effortlessly. (3 reviews) - AI Technology (2 reviews) - Communication (2 reviews) - Customizability (2 reviews) - Daily Use (2 reviews) **What users dislike:** - Users feel restricted by **limited customization options** , impacting their ability to tailor features to unique market needs. (2 reviews) - Users note that while bugs are addressed quickly, these **software bugs** can disrupt operations and overall experience. (2 reviews) - Users find that **buggy features** significantly disrupt operations, impacting their overall experience with Flowcart. (1 reviews) - Users find the **complex usability** of Flowcart to be limiting, hindering customization and advanced workflow automation. (1 reviews) - Users experience **inadequate reporting** , which can significantly hinder operations and overall user experience. (1 reviews) - Users feel that Flowcart has **limited functionality** , particularly in customizing replies and setting up complex workflows. (1 reviews) ## Flowcart Reviews ### 1. Fantastic Support and Smooth Go-Live with Flowcart **Rating:** 4.5/5.0 stars **Reviewed by:** Kate S. | Digital Product Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 12, 2026 **What do you like best about Flowcart?** Flowcart has been fantastic in helping us get set up and go live, while also supporting our phased implementation approach. Our processes and requirements are fairly complex, and the team has been very helpful in accommodating our requests and handling much of the heavy lifting. They were also great in assisting with the META side of things. Whenever we’ve encountered technical issues, they’ve responded quickly and resolved them efficiently. During the launch process, they were especially attentive - keeping a close eye on performance to ensure the bot was functioning as intended and proactively assisting with refinements based on our first customer interactions. We’ve had a great experience working with them so far and look forward to continuing to use Flowcart as part of our broader solution. **What do you dislike about Flowcart?** At this stage, there’s nothing I particularly dislike. If I had to suggest an improvement, it would be enhancements to the Feed section to make it easier to use - for example, categorising chats by customers who abandoned set flows versus those who requested customer support. That said, this is a relatively minor usability improvement and certainly nothing that would prevent me from continuing to work with them as a partner. **What problems is Flowcart solving and how is that benefiting you?** Flowcart is helping us streamline customer support by capturing key information from customers upfront, enabling our team to assist them faster and more effectively. It also introduces self-service options so customers can resolve common queries without needing to speak to an agent, and allows them to get assistance with certain requests even after hours. As a result, we’re able to improve response times, reduce manual support workload, and provide a more efficient and accessible support experience for our customers. ### 2. Streamlined WhatsApp Sales with Orders, Organized Chats, and Smart Automation **Rating:** 4.5/5.0 stars **Reviewed by:** Mercy N. | Dispatch Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2026 **What do you like best about Flowcart?** Flowcart has helped me streamline my WhatsApp sales by capturing orders, keeping chats organized, and automating responses all in one platform. The implementation was straightforward, and I was able to set up automated flows quickly for customer inquiries and purchases. I use it every day to manage conversations and keep track of orders without jumping between tools. Overall, the platform provides a strong range of features, including AI chat automation, WhatsApp campaigns, and CRM tools. The integrations with e-commerce systems also make it easy to connect Flowcart to my existing workflows. **What do you dislike about Flowcart?** Sometimes the automated bot responses can feel repetitive or slightly irritating to customers, especially when they don’t fully address a specific query. In those cases, the conversation can end up feeling less natural and a bit more scripted. **What problems is Flowcart solving and how is that benefiting you?** Flowcart helps solve the challenge of managing a large number of WhatsApp customer inquiries and orders in an organized way.Instead of handling chats manually, the chat centralizes conversations,captures orders automatically and allows teams to respond quickly without loosing track of customers. It has helped improve response time,reduced missed messages and streamline the order management process.it makes it easier to coordinate with team members handling customer service which improves efficiency and customer satisfaction. ### 3. Streamlined Customer Engagement with Flowcart **Rating:** 4.0/5.0 stars **Reviewed by:** jackie n. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2026 **What do you like best about Flowcart?** I really appreciate Flowcart for its seamless nature, where customers can make an order and pay for it without needing a human agent to follow through. It makes it easier for us to maintain relationships with our buyers by allowing us to send out broadcasts and segment our buyers to reach out to people who haven't purchased in a while. It has been really helpful in ensuring we keep interacting with our customers. The initial setup was straightforward too; after the orientation and guidance from our relationship manager, we could integrate it into our activities the next day. **What do you dislike about Flowcart?** I think segmentation should be made a little bit easier, because sometimes it's difficult to download all contacts and segment using a spreadsheet. It should have, like, some sort of plugin to make segmentation easier. Also, maybe more options for marketing as well as integration with other CRM tools would be helpful. Integration with things like Pipeliner, Zoho, and such would make it easier for businesses to track everything. **What problems is Flowcart solving and how is that benefiting you?** Flowcart helps us chat with customers at night without agents and streamline online orders and payments. It makes relationship management easier with broadcasts and segmentation. ### 4. Flowcart Makes Order and Delivery Management Simple and Stress-Free **Rating:** 4.0/5.0 stars **Reviewed by:** Purity N. | Customer service, Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2026 **What do you like best about Flowcart?** Flowcart is easy to use and makes managing orders and deliveries simple and efficient. The platform is reliable, and their team is supportive, which makes the whole process smooth and stress-free **What do you dislike about Flowcart?** Sometimes the response time can be a bit slow, and there is still room to improve certain features to make the platform even more user-friendly. Overall, it works well but could benefit from a few improvements **What problems is Flowcart solving and how is that benefiting you?** Flowcart solves the challenge of managing sales, orders, and customer communication across multiple platforms by bringing everything into one WhatsApp-based system. This benefits me by making order management easier, improving customer engagement, and helping increase sales through faster and more convenient purchasing. ### 5. Seamless Integration and Outstanding Support Elevate Our Workflow **Rating:** 5.0/5.0 stars **Reviewed by:** Blair M. | Store Operations and Customer Experience Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** December 01, 2025 **What do you like best about Flowcart?** One aspect I truly appreciate about Flowcart is its seamless integration with Meta Business apps, allowing customers to place orders and communicate directly with businesses. This feature has made our operations much more efficient. We have incorporated Flowcart into our daily activities, which has helped us keep our business well organized. Additionally, the customer care team is always available to assist us whenever we encounter technical issues. Our team quickly adapted to the platform, and the training provided helped us understand both the basics and the overall use of the system. **What do you dislike about Flowcart?** Everything is helpful. Bugs appear but it get solved immediately **What problems is Flowcart solving and how is that benefiting you?** Flowcart has addressed several issues, such as making it possible to place and process orders directly through WhatsApp. This eliminates the hassle of navigating a website to search for products. Instead, you can simply order via WhatsApp and complete your transaction there. Receipts are provided as well. When customers need support, it’s easy for them to reach out, and one of the best features is how simple it is to notify the team whenever a customer wants to place an order or requests a call. ### 6. Turning Conversations into Sales Effortlessly **Rating:** 5.0/5.0 stars **Reviewed by:** Terence Kamogelo M. | Software Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 04, 2026 **What do you like best about Flowcart?** Ease of integration, continued customer support, ease of implementation, a strong number of advanced features, and overall ease of use. **What do you dislike about Flowcart?** There’s nothing significant I dislike at this stage. Some advanced customisations require initial setup time, but the support team has been responsive and helpful **What problems is Flowcart solving and how is that benefiting you?** Flowcart helps us turn WhatsApp conversations into real sales by removing the friction of traditional e-commerce checkouts. It allows customers to complete purchases directly within WhatsApp, improving engagement and conversions. We’ve been able to automate repetitive tasks, reduce cart abandonment, and keep all orders and customer data unified in one place saving time and driving growth ### 7. Effortless Customer Engagement and Seamless Checkout **Rating:** 5.0/5.0 stars **Reviewed by:** Simoniel M. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2026 **What do you like best about Flowcart?** I really like Flowcart for its seamless customer experience and automated broadcasts. It's great that people are already on WhatsApp, and with Flowcart, we can easily reach them during campaigns. The fact that customers can buy products just by chatting is really convenient. It makes communicating with customers easy and allows for seamless checkout without them needing to leave WhatsApp. Plus, setting it up was very smooth as it's a plug and play with Shopify. **What do you dislike about Flowcart?** The analytics dashboard needs improvement, and searching for orders using order numbers is really difficult. **What problems is Flowcart solving and how is that benefiting you?** I use Flowcart to communicate with customers easily and it allows seamless checkout without leaving WhatsApp. Automated broadcasts make customer experience smooth. People can buy products just by chatting, and campaigns reach them easily through Flowcart. ### 8. Streamlines Our Workflow for Customer Communication and Orders **Rating:** 5.0/5.0 stars **Reviewed by:** Kerj M. | Strategy and Operations Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** November 28, 2025 **What do you like best about Flowcart?** Flowcart excels in ease of use and high frequency of daily use for chatting with customers, processing orders, and sending marketing messages about offers via WhatsApp—its no-code builder and very fast customer support make implementation straightforward with plenty of features **What do you dislike about Flowcart?** Integration with external systems may take some time during initial setup, which is normal for such tools. **What problems is Flowcart solving and how is that benefiting you?** Flowcart solves manual chatting, order processing, and marketing at our business by enabling seamless WhatsApp conversations with website catalog links, automated confirmations, sales logging, and broadcasts for offers. This reduces errors, speeds fulfillment, reaches all customers easily, and tracks marketing results in real-time via my dashboard ### 9. Flowcart Makes Customer Management Personal and Effortless **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2026 **What do you like best about Flowcart?** Flowcart makes it easy to manage customers on a personal level and allows direct verbal communication. You also have a platform where you can mange all your customers in one place **What do you dislike about Flowcart?** At times it is difficult for customers to modify their carts and mpesa errors occur often **What problems is Flowcart solving and how is that benefiting you?** Communication in terms of customers. It makes it easier for a business to keep tabs with it's customers. ### 10. My experience with the Sukhiba chatbot has been excellent. **Rating:** 5.0/5.0 stars **Reviewed by:** venedikti M. | Senior Information Technology Support Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2025 **What do you like best about Flowcart?** What I like best about Sukhiba is how it simplifies customer communication by automating responses, saving me time while still giving customers quick, accurate information. The chatbot is easy to set up, integrates well with WhatsApp, and has improved how we manage inquiries and orders. **What do you dislike about Flowcart?** While Sukhiba is a great tool overall, I’d say the one thing I dislike is that the interface can sometimes feel a bit limiting when customizing replies or setting up complex workflows. It would be great to have more flexibility or advanced automation features in future updates. **What problems is Flowcart solving and how is that benefiting you?** Sukhiba is helping me solve the challenge of managing high volumes of customer inquiries, especially on WhatsApp. By automating responses to frequently asked questions and order-related queries, it saves me a lot of time, ensures customers get quick replies, and allows me to focus more on fulfilling orders and growing the business. ### 11. I’ve been using Sukhiba, to create conversational shopping experience directly on WhatsApp **Rating:** 4.0/5.0 stars **Reviewed by:** STEPHANO M. | Content Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2025 **What do you like best about Flowcart?** The best thing is that you can receive and manage orders instantly from customers via WhatsApp. Create, edit and share catalogue easily You can establish trust among customers through a direct conversation The sukhiba's Ai feature with an auto reply option is a masterpiece **What do you dislike about Flowcart?** 1. Not Ideal for High-Volume Manual Handling If you get many messages, it can be hard to manage them all manually unless automation is well set up. **What problems is Flowcart solving and how is that benefiting you?** 1. Manual Order-Taking Chaos Before: Orders were scattered across phone calls, SMS, or in-person visits, leading to confusion and missed sales. Customers can place orders directly via WhatsApp in a structured, trackable way. 2. Delayed Customer Responses Before: It was hard to reply to everyone fast, especially during busy hours. With Sukhiba’s automation and templates, responses are quick, consistent, and professional — even during peak times. 3. Low Conversion on Social Media Leads Before: People saw your products on Instagram/Facebook but didn’t complete purchases. You can instantly guide them to WhatsApp, where they can chat, ask questions, and place orders in one go. ### 12. Conversational commerce at it's best **Rating:** 5.0/5.0 stars **Reviewed by:** David N. | Business Systems Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** May 20, 2025 **What do you like best about Flowcart?** A simple to use. An ffective solution. Features that you cannot find in any other solution. No routine support required as the solution is 100% operational. Ease of access to the team for discussions and brainstorming. **What do you dislike about Flowcart?** Limited Customization Options: The Kenyan and East Africa market has very unique requirements and will almost have unique features needed. At times, customizing special features is limited to how far the requirement deviates from the standard solution, feels constrained. **What problems is Flowcart solving and how is that benefiting you?** Personalized customer engagement Access to our full range by customers Convenience of ordering Expanding our reach ### 13. Streamlined Efficiency of Sukhiba **Rating:** 5.0/5.0 stars **Reviewed by:** Michael M. | Campaign Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2025 **What do you like best about Flowcart?** Its diverse features allow for customization to fit various business needs, making it a valuable tool for driving efficiency and effectiveness in the market. **What do you dislike about Flowcart?** Enhancing the speed of customer support during high-demand periods would greatly improve the overall user experience. **What problems is Flowcart solving and how is that benefiting you?** The platform’s insights allow me to make data-driven decisions quickly, ultimately leading to more successful outcomes in our projects. The platform effectively addresses challenges faced by businesses, including inefficient workflows, collaboration difficulties... ### 14. It is my daily life **Rating:** 4.0/5.0 stars **Reviewed by:** Marie T. | Ecommerce Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2025 **What do you like best about Flowcart?** It's prompt replies through the help of AI which makes work easier. **What do you dislike about Flowcart?** I wouldn't use the word dislike but when the system experiences some issues like a bug, it really affects the operations. **What problems is Flowcart solving and how is that benefiting you?** It is helping close the gap in the marketing niche. with this it helps increase sales. ### 15. A seamless service provider **Rating:** 4.0/5.0 stars **Reviewed by:** Purity M. | Loyalty Programs Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2025 **What do you like best about Flowcart?** The service is effective, efficient, and dedicated customer care support. **What do you dislike about Flowcart?** I haven't experienced any bad experience with Sukhiba so far. **What problems is Flowcart solving and how is that benefiting you?** Stylists connect and redemption so there is ease of communication and instant feedback. - [View Flowcart pricing details and edition comparison](https://www.g2.com/products/flowcart/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-15+07%3A56%3A08+-0500&secure%5Bsession_id%5D=0c0bced0-1f26-430b-b267-5cb4a0bb9ac9&secure%5Btoken%5D=25465fbba3c328d6566dbf3390c5557303a023bfd2c111e838b78ac23e39aa6d&format=llm_user) ## Flowcart Integrations - [HansaWorld](https://www.g2.com/products/hansaworld/reviews) - [Odoo ERP](https://www.g2.com/products/odoo-odoo-erp/reviews) - [Paystack](https://www.g2.com/products/paystack/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Shopify Plus](https://www.g2.com/products/shopify-plus/reviews) - [Tookan](https://www.g2.com/products/tookan/reviews) - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) - [Zoho Books](https://www.g2.com/products/zoho-books/reviews) ## Flowcart Features **Messenger** - Sequencing - AI - Live Chat - Customization Interface **Lead Facilitation** - Customer-facing Chatbot - Lead Qualification - Lead Follow-up - Meeting Scheduling **WhatsApp Messaging - WhatsApp Marketing** - Transactional Messages - Bulk WhatsApp Messaging - Conversational Messaging - Personalization - Promotional Messages - Automated Replies **Channels** - Social Media - Website - Text Message (SMS) - Voice Assistants - Other **Organization** - Opportunity and Pipeline Management - Data Entry - Integrations / APIs **WhatsApp Business Platform - WhatsApp Marketing** - Segmentation - API Integration - WhatsApp Commerce - Analytics **Customers** - Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion **Performance Analysis** - Coaching - Peformance Tracking **Sales Analysis** - ROI Forecasting - Sales Forecasting **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - AI Sales Assistant** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Flowcart Alternatives - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) - 4.4/5.0 (14,137 reviews) - [Qualified](https://www.g2.com/products/qualified/reviews) - 4.9/5.0 (1,466 reviews) - [6sense Revenue Marketing](https://www.g2.com/products/6sense-revenue-marketing/reviews) - 4.3/5.0 (1,407 reviews)