# TARS Reviews **Vendor:** TARS **Category:** [Bot Platforms](https://www.g2.com/categories/bot-platforms) **Average Rating:** 4.6/5.0 **Total Reviews:** 171 ## About TARS Tars is an AI Agent builder platform that enables enterprises to automate workflows and customer interactions with reliable, intelligent, and scalable AI Agents. The easy-to-navigate visual drag-and-drop builder and AI configuration options make the building process straightforward. Tars allows users to maintain complete control over knowledge addition, ranking, ingestion, and more through sectional indexing for deep document understanding. Additionally, over 300 built-in tools make it easy to build customized AI Agents that work with your data and connect to your tech stack. The platform's evaluation systems ensure Agents perform accurately and consistently, while live chat capabilities enable seamless routing of complex cases to human teams when needed. Users can deploy their AI Agents across multiple channels by embedding them on websites or connecting them to platforms like Slack and WhatsApp. With comprehensive analytics, users can track every interaction through full conversation transcripts for continuous improvement at each step of the flow. ## TARS Pros & Cons **What users like:** - Users love the **customization options** of TARS, enhancing their brand consistency and user engagement through personalized bots. (1 reviews) - Users value the **customer success** with TARS, leading to increased leads and engaging user experiences. (1 reviews) - Users love the **customizability** of TARS, allowing tailored experiences that enhance engagement and brand consistency. (1 reviews) - Users love the **extensive customization options** in TARS, enhancing brand consistency and user engagement. (1 reviews) - Users find TARS's interface **easy to use** , facilitating higher engagement and lead generation across devices. (1 reviews) - Users love the **easy creation** process of TARS, resulting in increased engagement and customized bots for branding. (1 reviews) - Users love the **ease of use and customizability** of TARS, leading to increased engagement and lead generation. (1 reviews) - Users find TARS' bot to be **intuitive and user-friendly** , enhancing engagement and lead generation seamlessly. (1 reviews) - Personalization (1 reviews) - Sales Improvement (1 reviews) ## TARS Reviews ### 1. Incredible tool for creating a chatbot **Rating:** 5.0/5.0 stars **Reviewed by:** Khushboo K. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 26, 2023 **What do you like best about TARS?** I like how easy it is to use product. The design is simple and make things straightforward. It really helps us get things done more easily. Overall, the product is both reliable and easy to use, which makes it a great choice for us. **What do you dislike about TARS?** I have no dislikes about this product. It's exceptional in every aspect, providing a seamless experience. The features, usability, and performance are all outstanding, making it a top choice for me. **What problems is TARS solving and how is that benefiting you?** They continually update their AI solutions to stay current with the market trends, which is a major positive aspect. Their commitment to innovation results in the delivery of excellent features. ### 2. Fulfill the requirement on time with adequate support. **Rating:** 4.5/5.0 stars **Reviewed by:** SAIPRASAD C. | Enterprise (> 1000 emp.) **Reviewed Date:** February 23, 2024 **What do you like best about TARS?** * The interaction with the team is very good. They provide support in case of any emergency or need. * Presenting us with new AI and improved suggestions. * Quick solutions are available for any issues that may arise in production. **What do you dislike about TARS?** currently there is no such dislike about TARS team. **What problems is TARS solving and how is that benefiting you?** They have provided the user frienldy chatbot. Its help us to reach with the customer easily and generate the lead with basic detail. I think in future the tras will introduce us with the New feature AI which can help us to increase our business by reaching the customer easily. ### 3. tars team are very professioanl and customer centric **Rating:** 4.5/5.0 stars **Reviewed by:** Victor P. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 29, 2024 **What do you like best about TARS?** Their BOT is very intuitive and friendly, with response to your needs **What do you dislike about TARS?** Not all channels are available at this point **What problems is TARS solving and how is that benefiting you?** Customer support. To reduce calls trunk at contact center, and be available 24/7 to my customer. Increase revenue thru subscription at the Bot ### 4. Team is responsive **Rating:** 4.0/5.0 stars **Reviewed by:** Kishore G. | Enterprise (> 1000 emp.) **Reviewed Date:** October 18, 2023 **What do you like best about TARS?** Good UI and good team. Team is available as and when required during weekday **What do you dislike about TARS?** The only point is the analytics part because the reporting is not as per our process requirement which needs immediate attention and support. Also weekend support required to ensure any error is immediately taken care keeping customer satisfaction on priority. **What problems is TARS solving and how is that benefiting you?** The errors coming like ticket not raised , del not passed correctly, bot is giving incorrect answer...these issues are getting resolved and benefiting us in satisfying the customers ### 5. Very responsive and supportive Team - Srikanth, Shubham, Rwitam (Team Members **Rating:** 4.5/5.0 stars **Reviewed by:** Keisha C. | Book Author, Mid-Market (51-1000 emp.) **Reviewed Date:** September 25, 2023 **What do you like best about TARS?** I love how supportive and responsive the team members are. The chatbots are not difficult to build once you have an idea of what you are doing, and this so based on the backend work Tars has completed. Also, they are flexible to the clients' requests **What do you dislike about TARS?** I didnt 'dislike' anything about Tars, only that we would have loved to have a reporting component based on our requirements, but they didnt have this out the box **What problems is TARS solving and how is that benefiting you?** We want to give our valued customers multiple accesses to us especially by way of channels with which they are familiar and that will provide them with quick responses. Tars has provided the Chatbot service which has helped in this regard. ### 6. Easy for cooperation and open to agreement. **Rating:** 4.0/5.0 stars **Reviewed by:** Milica P. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 25, 2023 **What do you like best about TARS?** One of the biggest qualities of TARS is their ability to truly understand their clients' needs. They took the time to thoroughly assess our requirements, offering valuable insights and recommendations that we hadn't even considered. This level of personalized attention made a significant difference in the success of our project. **What do you dislike about TARS?** Up until now, our collaboration has been exceptionally smooth. The team was consistently willing to assist, and their open-minded approach and receptiveness to feedback have made it hard to identify any drawbacks in our cooperation. **What problems is TARS solving and how is that benefiting you?** TARS is solving our issues with generic chatbots, and difficulties in adjusting them. TARS chatbot was easy to create and manage. ### 7. Functionality, Customer Service Excellence **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** January 25, 2024 **What do you like best about TARS?** User-friendly interface Excellent customer support Reliability of products / Hello tars crews **What do you dislike about TARS?** Limitations on WhatsApp chatbot (most of them from WhatsApp) **What problems is TARS solving and how is that benefiting you?** > Lead-gen > Having better customer/user insights > Round the clock availability as service provider ### 8. Amazing Customer Support, 24x7 support which help us alot **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel D. | Enterprise (> 1000 emp.) **Reviewed Date:** February 12, 2024 **What do you like best about TARS?** Customer Support Product Trustable platform Good SAAS Product **What do you dislike about TARS?** Nothing all platform customer support are supportives no complaints **What problems is TARS solving and how is that benefiting you?** Chatbot creation and their Journey's ### 9. Excellent cooperation. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** September 25, 2023 **What do you like best about TARS?** TARS was not satisfied with just delivering a functional product; they were dedicated to delivering the best possible solution. They maintained open and transparent lines of communication throughout the project, ensuring that we were always kept in the loop. Any questions or concerns were addressed promptly, and they were proactive in providing updates on project progress. This level of professionalism and responsiveness is truly amazing. **What do you dislike about TARS?** The ChatBot doesn’t have a machine learning mechanic, if it comes across something it doesn’t understand it tells the customer to rephrase it. **What problems is TARS solving and how is that benefiting you?** By creating a chatbot, we have simplified the way customers can contact us and ask for assistance. ### 10. Exceptional Chat Bot Experience - 8/10! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** September 25, 2023 **What do you like best about TARS?** I recently had the pleasure of using the services of a chat bot company, and I must say that my overall experience has been quite impressive, earning them a solid 8/10 rating. **What do you dislike about TARS?** While not perfect, the company's chat bot service delivered on most of the promises and offered a seamless and efficient interaction. **What problems is TARS solving and how is that benefiting you?** Implementation Tars chatbot to our website will greatly benefit our bussines and helping our customers. ### 11. Good Services & Support Team (Srikanth & Arjun) **Rating:** 5.0/5.0 stars **Reviewed by:** Shikha S. | Business Analyst- Conversational AI, Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2022 **What do you like best about TARS?** I like the flexibility of the Tars chatbot design tool. I've been using the Tars platform for a long time to create chatbots for my clients for their landing pages and Lead generation. Srikanth & Arjun at Tars has always supported me in completing my projects & client's requirements on time. I've always been learning something new while working with them. They are amazingly supportive and guide me to complete my projects on time. Thank you both of you for the support, Srikanth & Arjun. **What do you dislike about TARS?** Nothing, to be honest, not dislike, but sometimes I face difficulties analyzing the backend data. Not a big concern, but I'm looking forward that the Tars product team definitely bring new features to easily analyze backend data. **What problems is TARS solving and how is that benefiting you?** They are constantly improving their designs and adding multiple new functionalities, making a big difference in our experiences. It increased business performance & client expectation was fulfilled by using Tars. ### 12. Excellent services and support **Rating:** 5.0/5.0 stars **Reviewed by:** Khushboo o. | Project Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 31, 2022 **What do you like best about TARS?** We love the concept of chatbot dashboard where we can easily create tons of flows using gambits and add great features in a super cool and fun way. This handy tool has made our lives easy. **What do you dislike about TARS?** There are some functionality restrictions regarding customisation within their existing framework. However, their support and development team is always there to help and provide the perfect solution for our requirements. **What problems is TARS solving and how is that benefiting you?** They are constantly improving their designs and adding multiple new functionalities, making a big difference in our experiences. ### 13. Powerful tool - and there's so much more still to explore! **Rating:** 4.5/5.0 stars **Reviewed by:** Aaron R. | Owner/Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 10, 2022 **What do you like best about TARS?** I love the flexibility of the TARS chatbot design tool. The ability to drop in a new gambit and easily de-link and re-link gambits before and after it saves HOURS of time lost if I had to regenerate from scratch. **What do you dislike about TARS?** The ability to customize is there, but I find it a bit clunky and confusing to use. But there's a whole world of templates that have been developed since I started using TARS that I really need to revisit. **Recommendations to others considering TARS:** TARS stands out for its flexibility, consistent performance, and outstanding support. **What problems is TARS solving and how is that benefiting you?** Using TARS for lead gen in place of traditional contact forms has been a game-changer. Inquiry rates are much higher. I ran A/B comparisons for a while, and the TARS chatbot converted more than 3x more frequently than the form (at which point I stopped running the A/B test, because I couldn't help thinking about the missed opportunities from people who were presented with the traditional form). ### 14. Best in class for leadgen **Rating:** 5.0/5.0 stars **Reviewed by:** Leonardo W. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** September 09, 2019 **What do you like best about TARS?** TARS is an essential tool within our lead gen strategy. I started to use it a couple years ago, and the platformy evolved focused in results, you can integrate your Google Analytics, Facebook Pixel and AdWords conversion tag to track results and measure your campaign. You can also integrate with Zapier, so that will open a lot of possibilities. Compare with static landing pages, we have seen an increase on conversions and more engagement. Other thing I like with TARS is that the bot look like a bot, and not s simulated human, this may look counterintuitive, but users don't like to talk with someone and discover later that is not a human. **What do you dislike about TARS?** I think the backend looks a little outdated. I would like to see all the stats for all bots under one panel, with all the data, like conversions, number of users and other, but, the way is designed now, it will not make things harder, it work just fine. **Recommendations to others considering TARS:** If you need a tool to improve your PPC, try TARS, it works great and is very easy to implement. **What problems is TARS solving and how is that benefiting you?** We are trying to increase our conversion rates for lead gen campaigns. Tars help us to automate the campaigns and also talk with clients within our own website, the system just works! ### 15. Great Experience with Tars Team (Arjun & Rwitam) **Rating:** 5.0/5.0 stars **Reviewed by:** Umamah S. | Digital Transformation Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 07, 2022 **What do you like best about TARS?** Arjun & Rwitam at Tars have been exceptional supports to our project. They take great care to assist and support us with all of our requests and prioritize them appropriately so we can ensure the quality of our care is always being met. **What do you dislike about TARS?** Sometimes requests can get lost as we send multiple requests at once to the Tars team, but eventually we are able to revive those as well. **What problems is TARS solving and how is that benefiting you?** Tars provides us with our automated and live chat solution on mobile app and website. It is key in connecting with our patients at any given time. ### 16. A great solution for our company and an AMAZING support team **Rating:** 5.0/5.0 stars **Reviewed by:** Mohamed E. | Digital Transformation Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** November 07, 2022 **What do you like best about TARS?** Their support team ( especially Arjun & Rwitem ) and the quick responses and problem solving **What do you dislike about TARS?** Nothing comes to mind for the time being **What problems is TARS solving and how is that benefiting you?** Everything related to our Chatbot, Live Chat, WhatsApp ( from A to Z ), they have an amazing solutions and frequent updates, and they can cater the system to all our company's requirements ### 17. Excellent platform for handling WhatsApp campaign **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** November 24, 2022 **What do you like best about TARS?** The best part of tars is that, we can integrate it with CRM and use api keys for property call. And it easy to schedule WhatsApp campaign it defined way with media support **What do you dislike about TARS?** The reporting part need some updation with detailed analysis. Other than that, it's an excellent platform for WhatsApp campaign. There is no dislike except the report part **What problems is TARS solving and how is that benefiting you?** It benifit me by targeting the customer and nudging them from the closely connected app like WhatsApp through scheduled campaigns. ### 18. It was a very interesting experience. **Rating:** 5.0/5.0 stars **Reviewed by:** Nejia C. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 23, 2022 **What do you like best about TARS?** This little comment to say a word about Mr Arjun Rana. A professional, friendly advisor. Always attentive and very responsive. **What do you dislike about TARS?** The version doesn't support the french language. **What problems is TARS solving and how is that benefiting you?** HelloTars helps us with date format in french language. ### 19. Flexibility and good service **Rating:** 5.0/5.0 stars **Reviewed by:** LL Lucas V. | Process manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2022 **What do you like best about TARS?** Tars platform is very flexible, so you can do pretty much any flux you desire. Also integrates with any third party through APIs with a very simple and easy-to-use interface. Also tars team is great! Always at disposal and brings suggestions and solutions for any issue encountered during the process of building the chatbot. **What do you dislike about TARS?** There is a few features that will be nice to have and are not available right now. But they are very open to including client requests into their backlog. I believe that is it. **What problems is TARS solving and how is that benefiting you?** Our problem is that our users don´t know how to properly open a ticket to request for help to our support team. Our goal is to reduce interactions between clients and our support team with tars chatbot. ### 20. Excellent service, easy to use product **Rating:** 5.0/5.0 stars **Reviewed by:** Sarvesh M. | Director, Mid-Market (51-1000 emp.) **Reviewed Date:** April 18, 2022 **What do you like best about TARS?** 2 elements are the best- a) Configurability which is simple b) Servicing by TARS team and responsiveness **What do you dislike about TARS?** Nothing to be honest. But if feedback be given, then maybe future product updates and probably availability of more stickers, icons, colors. **Recommendations to others considering TARS:** If you are looking for a modular platform which requires one time setup from backend and you can change, alter, append the flow, TARS should be your go to chat tool. Lucid interface, responsive team (very important) and more lastly, expeditious Go to Market time for the product are some real cool considerations for chatbot and TARS does this very well **What problems is TARS solving and how is that benefiting you?** We are automating our medical chats pertaining to female menstrual health. Todays TARSBOT caters to 80% of our chat volumes which would require a Doctor ### 21. Useful platform to interact with customers and channels **Rating:** 4.0/5.0 stars **Reviewed by:** Ajinkya L. | Deputy Manager - Product Management, Enterprise (> 1000 emp.) **Reviewed Date:** November 07, 2022 **What do you like best about TARS?** Reliable & Quick Support Team. Specialy, Mr.Srikanth is always supportive. **What do you dislike about TARS?** We have been using Tars Chatbot for more than a year. Nothing to dislike. **What problems is TARS solving and how is that benefiting you?** Tars chatbots help to generate leads. ### 22. User Friendly Platform and easy integration to HubSpot **Rating:** 4.5/5.0 stars **Reviewed by:** Selva R. | CRM ANALYST, Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2022 **What do you like best about TARS?** It is very easy for us to send the whatsapp campaign through TARS and process is very easy to understand to the first time users . **What do you dislike about TARS?** In the report it only shows the phone number are not valid like while uploading if we have some notifications it is better. **What problems is TARS solving and how is that benefiting you?** For the lead generation we are using TARS with HubSpot integration. ### 23. Very committed and professional implementing team. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** December 20, 2022 **What do you like best about TARS?** They integrated into the system I work with smoothly and fixed the bugs quickly **What do you dislike about TARS?** I haven't encountered any significant difficulties yet. **What problems is TARS solving and how is that benefiting you?** They manage to send messages through the CRM platform to the WhatsApp bot and update back on the platform about the user's answer. ### 24. It was Good working with Tars **Rating:** 5.0/5.0 stars **Reviewed by:** Navya A. | Marketing Strategist, Mid-Market (51-1000 emp.) **Reviewed Date:** December 14, 2022 **What do you like best about TARS?** It was perfect working with srikanth. He understood the issues very quickly and helped us to fix the glitches in a short time. **What do you dislike about TARS?** There is nothing as of now. They provide good service **What problems is TARS solving and how is that benefiting you?** There was an issue with the API ### 25. It was immense pleasure to work with TARS as they provide with the best service & assistance. **Rating:** 5.0/5.0 stars **Reviewed by:** Shivam A. | Maruti Suzuki Car Dealer, Enterprise (> 1000 emp.) **Reviewed Date:** April 08, 2022 **What do you like best about TARS?** The customer support that was provided by Mr. Rwitam Dutta was the best thing. He attended to all our queries and helped and guided us to solutions. Thank you very much Mr. Rwitam. Also, the timely updates that were released were of much use. The Rich Media campaign update which was released helped boost our business a lot. The scheduling feature was also of great use. The entire journey was truly great and TARS has been a driving factor in increasing our company's business. We'd like to thank you for such a seamless & extraordinary service. Thank you very much. **What do you dislike about TARS?** We don't think there is any downside to TARS and there's nothing that we disliked. All our queries were attended to, timely updates were given and we feel there's nothing that we disliked in the entire journey. **What problems is TARS solving and how is that benefiting you?** There were challenges to making the service process streamline & following up on leads was difficult, with TARS ChatBot, everything was perfect. The automated ChatBot helped the staff to explore other options to improve service as most of their heavy work was taken care of by the TARS ChatBot. ### 26. Very professional and cooperative **Rating:** 5.0/5.0 stars **Reviewed by:** Maryam A. | Customer journey designer, Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2022 **What do you like best about TARS?** Building an automated chat that our customers actually used and reduced calls amount. **What do you dislike about TARS?** Changes can take a lot of time and meetings especially for other languages (not English) **What problems is TARS solving and how is that benefiting you?** Reducing calls and giving written information for customers ### 27. Its good to great and getting better **Rating:** 4.0/5.0 stars **Reviewed by:** Pierre R. | Director of Marketing / Owner, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2022 **What do you like best about TARS?** Takes those boring forms and allows you to make the collecting of customer information enjoyable for the user **What do you dislike about TARS?** It has a lot of direction and tutorials... I think it needs an improved tutorial experience to make it really easy for a user to take advantage of all that this tool has to offer. **Recommendations to others considering TARS:** I like the product. It has a lot of value and I see the company constantly working on improving it. **What problems is TARS solving and how is that benefiting you?** Better user experience for sign-ups and engagement for webinars. ### 28. Great Service and Very good chatbot system. **Rating:** 5.0/5.0 stars **Reviewed by:** Aniket H. | Senior Marketing Executive, Enterprise (> 1000 emp.) **Reviewed Date:** April 22, 2022 **What do you like best about TARS?** The chatbot system that TARS provide is perfect for a business to flourish. The service provide by the team, especially Mr. Rwitam Dutta. He is an asset to the company and very helpful. The guidance, support and help provided by him and his team has been the best part of the journey we had with TARS. Their highly advanced chatbot system meets every business need. Thank you for everything Mr. Rwitam and TARS **What do you dislike about TARS?** Nothing to be disliked as the TARS is a delight to a business looking to excel in their field. **What problems is TARS solving and how is that benefiting you?** The problem of less manpower and increasing lead flow was meet with TARS automated Chabot system. The benefits were that every lead was promptly attended and followed up. The business grew and profits too. ### 29. Best Chatbot Platform **Rating:** 5.0/5.0 stars **Reviewed by:** dessie m. | CEO, Telecommunications, Enterprise (> 1000 emp.) **Reviewed Date:** December 20, 2018 **What do you like best about TARS?** The platform is great to use. It's simple and user friendly and it's capable of doing anything. Able to integrate into multiple platforms makes using Tars the best choice for every business **What do you dislike about TARS?** Nothing. Their regular updates to user experience is exceptional **Recommendations to others considering TARS:** Don't look any further than TARS. You will always get more than what you ask for **What problems is TARS solving and how is that benefiting you?** Providing alternative market disruption in the South African market. Solving customer service challenges and speaking to customers in a language they understand ### 30. Very easy chatbot builder with a very huge variety of chatbot templates to begin with. **Rating:** 5.0/5.0 stars **Reviewed by:** Jitin S. | Freelance Worker & Technical Consultant, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** April 26, 2022 **What do you like best about TARS?** I have tried many other chatbot builders but TARS seems to be very easy to use with a lot of useful features. They provide a huge variety of chatbot templates too, to begin with, which makes it even easier to start building your custom chatbot. **What do you dislike about TARS?** Nothing in particular. TARS is perfect. They are supporting many new integrations too. **What problems is TARS solving and how is that benefiting you?** With TARS it is easier to build much more interesting, productive chatbots which are not at all boring. ### 31. Great Chatbot. **Rating:** 4.5/5.0 stars **Reviewed by:** Mark P. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 05, 2019 **What do you like best about TARS?** Easy to use. Never had a problem using it **What do you dislike about TARS?** Nothing to be honest. I've not found a problem **Recommendations to others considering TARS:** Definitely worth buying **What problems is TARS solving and how is that benefiting you?** It saves me time. Seriously, without the Tars Chatbot i would spend 50% of my time answering queries that can be easily automated. Potential customers get their questions answered in double quick time because they are not waiting in line or they have to wait for the answer by email. ### 32. Deserved The Title of the Best Chatbot of the Year **Rating:** 5.0/5.0 stars **Reviewed by:** MJ F. | Chairman, Small-Business (50 or fewer emp.) **Reviewed Date:** June 22, 2021 **What do you like best about TARS?** If you are building chatbots you cannot go wrong with TARS. I have been with this company since their beginning. Seen how they have grown. I have tested a lot of BOTS but this one is still the best out there. We use Whatsapp a lot for our business. And what I like best is that I can have 1 chatbot for website and for my Whatsapp. I especially appreciate their support team as well. Whenever I am stuck, they quickly reply to my questions. **What do you dislike about TARS?** There is a learning curve to use the chatbot, but its not too different from the rest. I can see TARS trying to make up for this by creating a lot of contents to help their users. **What problems is TARS solving and how is that benefiting you?** I have created a lot of Chatbots. A few significant examples are for registrations, for a voting system, for a lucky draw system, a system to generate blockchain certificates. Its so flexible to use. ### 33. The best chatbot application and a great team that provides excellent assistance **Rating:** 5.0/5.0 stars **Reviewed by:** Roshini S. | digital marketing Associate, Enterprise (> 1000 emp.) **Reviewed Date:** April 27, 2022 **What do you like best about TARS?** Excellent application for website and can track leads through it and good team support **What do you dislike about TARS?** nothing as such there is no cons you can use tar chat bot for your website **Recommendations to others considering TARS:** Pls go for tar chat bot best application for your website to track qualified leads **What problems is TARS solving and how is that benefiting you?** best Chat bot to get leads and conversion through all channels, yes ### 34. Superb Service and Solution Driven **Rating:** 5.0/5.0 stars **Reviewed by:** Kush M. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2022 **What do you like best about TARS?** Support team and Solution option which is provided by Akshiti Bhowmik it been superb and always their to help. **What do you dislike about TARS?** The costing are too high as per the other players in the market **Recommendations to others considering TARS:** Good Product and Helps you get quick leads in whatsapp API **What problems is TARS solving and how is that benefiting you?** we started with chat bot and swiched to whatsapp API which help is generate new leads ### 35. Flexible platform to create chats with many integrations **Rating:** 4.5/5.0 stars **Reviewed by:** António A. | Web Professional | WordPress | WooCommerce, Small-Business (50 or fewer emp.) **Reviewed Date:** May 10, 2022 **What do you like best about TARS?** Easy to create a chat. Many templates are available. Good documentation for advanced uses. API integrations **What do you dislike about TARS?** Not many options to brand the chat except for colors. **What problems is TARS solving and how is that benefiting you?** I use TARS to serve b2c clients. They need ways to interact with their clients and TARS chats are great for that interactions. ### 36. the most complex bot builder in the market **Rating:** 5.0/5.0 stars **Reviewed by:** dan i. | Managing Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2018 **What do you like best about TARS?** ease of use, the learning curve is not steep, and the API integration opens a lot of opportunities **What do you dislike about TARS?** no free permanent plan yet, unfortunately. **What problems is TARS solving and how is that benefiting you?** from lead capturing in the website to complex support assistance for clients! No limit in the opportunities. ### 37. Proactive customer service and a company that continue to enhance its product **Rating:** 5.0/5.0 stars **Reviewed by:** Keith W. | B, Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2022 **What do you like best about TARS?** For a novice to chatbots, TARS did the heavy lifting on the creation of our bot. They offer creative suggestions of how to drive growth using their bots. **What do you dislike about TARS?** The bot development learning curve can take a while for a novice but doesn't really impact the creation as they provide great support on the front-end to get you started. **What problems is TARS solving and how is that benefiting you?** Decreased call volume and increased patient satisfaction. ### 38. Easy to start and implement **Rating:** 4.5/5.0 stars **Reviewed by:** Monika B. | CEO and founder / project manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2022 **What do you like best about TARS?** I like that Tars is very easy to start with and to implement small Bots; e.g. as prototypes, for feedback etc. **What do you dislike about TARS?** The pricing plan changed a lot in the past. **What problems is TARS solving and how is that benefiting you?** Implementing chatbots, replacing odd forms and showcases for customers. ### 39. EXCELLENT BOT BUILDER **Rating:** 5.0/5.0 stars **Reviewed by:** Adam J. | web consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2022 **What do you like best about TARS?** Ready-made templates. Very easy to use. Good support. **What do you dislike about TARS?** I haven't found anything I don't like yet. **What problems is TARS solving and how is that benefiting you?** instant engagement with prospects and clients ### 40. WhatsApp Chatbot help to reduce lot of manual work at very less cost **Rating:** 4.5/5.0 stars **Reviewed by:** Rahi M. | Digital Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** April 13, 2022 **What do you like best about TARS?** There are various automation which helps for smooth workflow circle. Also, the UI is very easy. **What do you dislike about TARS?** As of now there are very few limitations, but as and when those features are highlighted. Tars team works on the same to get them implemented in the next update. **What problems is TARS solving and how is that benefiting you?** There are a lot of customers whom we couldn't connect through emails or calls, who have become accessible through WhatsApp. ### 41. TARS is Easy to Set up **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2022 **What do you like best about TARS?** It's a pretty intuitive platform. Set up was simple with a lot of opportunities to customize. **What do you dislike about TARS?** Was never able to connect Google Analytics to TARS which has been frustrating. Support has been generally pretty poor. Takes days to hear a response. **What problems is TARS solving and how is that benefiting you?** Trying to help customers find the product they're looking for by asking them a series of questions. ### 42. Outdated UI, restricted options and irresponsive customer support. **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** July 16, 2021 **What do you like best about TARS?** It's fairly easy to set up. In that regard, the builder is similar to other chatbot builders. It's a simple flowchart-like builder, which is intuitive for even the most novice of users. **What do you dislike about TARS?** The customer support is VERY irresponsive. In my role as marketing manager at an SME in the US, I make use of a lot of SaaS, but I think I've never experienced such an irresponsive customer support. I've used Tars for about a year now, and have tried to contact customer support several times, but I've yet to receive a response on the about 95% of the inquiries, even though all my inquiries have been read in Intercom. The only quick responses I've received were from their sales team. In contrast, I've found the customer support of other chatbot SaaS very responsive (i.e. MobileMonkey, Landbot and others). I never leave reviews, but I've created an account just to write this one, in the hopes it will prevent others of making the same mistake. The UI is very clunky, and outdated. If you plan on creating a relatively large chatbot (500+ components, or 'gambits' as they call them), things become very slow. I've tried to use Tars on several brand new desktops with a solid fiber-optic internet connection, but it seems very slow on all machines. E.g. it takes about 15+ seconds to connect one gambit to another. The actual chatbot looks very unpolished and outdated as well. E.g. there's not a lot of room to customize the look of your chatbot outside of picking colors. Icons aren't aligned when used in buttons, and you're limited to the ones they have supplied, as you cannot upload your own. The chatbot options are very limited compared to other chatbots. For instance, it's not possible to send broadcasts and sequences to your users. Omnichannel-wise Tars is very limited as well, as a widget on your website and WhatsApp seem to be your only options. If you're planning to hook it up to Facebook and Telegram, don't choose Tars. **Recommendations to others considering TARS:** There are a lot of other chatbot platforms on the market which are far superior to Tars. Tars is very overpriced, yet they underdeliver on all fronts. **What problems is TARS solving and how is that benefiting you?** We were looking at several chatbot options to both reduce the amount of customer support tickets as well as looking for opportunities to increase sales. Edit: to respond to the founder, no, the company had a regular account. But for some reason, it's not surprising that you're treating your early adopters like second-class citizens after gaining traction. ### 43. A great team to work with **Rating:** 4.5/5.0 stars **Reviewed by:** Shreya R. | Assistant Manager - Growth Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** April 18, 2022 **What do you like best about TARS?** They have been great in helping us solve our problems and have always been ready to work on new innovations together with us. **What do you dislike about TARS?** Nothing as of yet. So far everything has been smooth with Tars **What problems is TARS solving and how is that benefiting you?** We have been improving our marketing and communications needs for our customers through Tars ### 44. An incredible Chatbot that solves multiple use-cases for enterprises. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Mid-Market (51-1000 emp.) **Reviewed Date:** August 09, 2022 **What do you like best about TARS?** The Chatbot builder shows how simple efficient AI-based no code chatbots can ease customer engagement. **What do you dislike about TARS?** A slightly better UI but is brilliant regardless **What problems is TARS solving and how is that benefiting you?** Reducing manual customer conversations and repetitive tasks, increasing my team's output ### 45. Great Capability for budding marketers **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 13, 2022 **What do you like best about TARS?** The platform is very easy to use. You don't need to be a programmer to understand it. There are multiple integrations available. **What do you dislike about TARS?** Nothing much as of now. I've not faced any issues in the platform. **What problems is TARS solving and how is that benefiting you?** A higher customer engagement and higher conversions versus a normal SMS campaign ### 46. Solid chat workflows **Rating:** 4.0/5.0 stars **Reviewed by:** Brandon B. | Manager Communications Public Affairs, Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2022 **What do you like best about TARS?** I like the ability to test workflows in the ui **What do you dislike about TARS?** I don't have any specific dislikes, its a tool that performs a task well. **What problems is TARS solving and how is that benefiting you?** I was using in order to use within an automotive application to streamline QandA ### 47. TARS for FAQ and medical chatbot **Rating:** 4.5/5.0 stars **Reviewed by:** Georges N. | D, Enterprise (> 1000 emp.) **Reviewed Date:** February 14, 2022 **What do you like best about TARS?** Our team of Data Scientist and Engineers have used TARS to create a chatbot for FAQ questions and a medical chatbot as well. Simple and flexible to use, while the support team is reactive and friendly ! **What do you dislike about TARS?** It could be an advantage if we can add a python/javascript code module as a gambit functionality :) **What problems is TARS solving and how is that benefiting you?** Create a chatbot fastly and easily without using a web developer ### 48. flexible and quality chatbot **Rating:** 4.0/5.0 stars **Reviewed by:** Taijy J. | Associate director - client servicing and operation, Mid-Market (51-1000 emp.) **Reviewed Date:** May 05, 2022 **What do you like best about TARS?** the interests shown by relationship manager for any new requirement and the DIY portal **What do you dislike about TARS?** pricing is too expensive if anything has to be customized **What problems is TARS solving and how is that benefiting you?** new innovative solutions are given to client in engaging consumers ### 49. The TARS team have been a great asset to our marketing plans. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** April 22, 2022 **What do you like best about TARS?** The TARS team is very responsive and helpful, always providing ways to help us optimize our campaigns and sharing new tools and technologies. **What do you dislike about TARS?** There is nothing in particular that I dislike at the moment. **What problems is TARS solving and how is that benefiting you?** TARS helps us talk to our customers without having to have a full-time employee behind the computer. The data and analytics provided helps us to optimize our efforts to learn more about our audience. ### 50. Incredible Team to Work With **Rating:** 5.0/5.0 stars **Reviewed by:** Julia C. | Product Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 08, 2022 **What do you like best about TARS?** The support is fantastic, extremely responsive, and helps us improve the user experience of the bot. **What do you dislike about TARS?** The only downside is that parts of the product are still developing - for example, analytics. However, Tars has been listening to and incorporating our feedback to start building this out. **What problems is TARS solving and how is that benefiting you?** The problems we are solving with Tars is helping website visitors find the information they need to contact us as prospective customers. ## TARS Discussions - [How soon can we expect AI Bot from Tars?](https://www.g2.com/discussions/25230-how-soon-can-we-expect-ai-bot-from-tars) - 1 comment, 1 upvote - [How to integrate TARs with CRM platform like Salesforce?](https://www.g2.com/discussions/16230-how-to-integrate-tars-with-crm-platform-like-salesforce) - 2 comments, 1 upvote - [What is TARS used for?](https://www.g2.com/discussions/what-is-tars-used-for) - 1 comment - [View TARS pricing details and edition comparison](https://www.g2.com/products/tars/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-20+16%3A17%3A33+-0500&secure%5Bsession_id%5D=f1ec5bf0-8d80-4343-a68d-ddbfc24ecd93&secure%5Btoken%5D=9112721a9e384cc6fc92e5b994a935cebf70a60be6daa9f077e95a9392ea2f74&format=llm_user) ## TARS Features **Messenger** - AI - Live Chat - Customization Interface **Responses** - Customization - Control - Route To Human - Menu bars **Generative AI** - AI Text Generation - AI Text Summarization **Channels** - Social Media - Website - Text Message (SMS) - Voice Assistants - Other **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Agentic AI - Bot Platforms** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Customers** - Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top TARS Alternatives - [Landbot](https://www.g2.com/products/landbot/reviews) - 4.7/5.0 (305 reviews) - [Chatfuel](https://www.g2.com/products/chatfuel/reviews) - 4.4/5.0 (43 reviews) - [Verloop.io](https://www.g2.com/products/verloop-io/reviews) - 4.7/5.0 (226 reviews)