Best Contact Center Software - Page 3

How Many Contact Center Software Products Does G2 Track?

Total Products under this Category: 639

Category Stats (Nov 2026)

  • Average Rating: 4.46/5 (↑0.01 vs Oct 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: 626Dialler (+17.65%) - Among all products in this category, 626Dialler recorded the largest rating increase compared to last month

Last updated: November 01, 2026

How Does G2 Rank Contact Center Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 55,000+ Authentic Reviews
  • 639+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Contact Center Software

G2 Grid® for Contact Center Software plotting products by satisfaction and market presence

Highlighted products: Salesforce Service Cloud, Aircall, CloudTalk, Genesys Cloud CX, Talkdesk, Nextiva, Five9 Intelligent Cloud Contact Center Platform, and RingCX.

Underlying data: [Grid® JSON](https://www.g2.com/categories/contact-center/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=aircall&focus%5B%5D=cloudtalk&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=talkdesk&focus%5B%5D=nextiva&focus%5B%5D=five9-intelligent-cloud-contact-center-platform&focus%5B%5D=ringcx)

AVOXI

AVOXI is a global communications software platform that delivers the industry’s most extensive premium voice coverage. We help 5,000+ global enterprises consolidate dated telephony networks into a single software solution that orchestrates international voice with unmatched automation, visibility, and intelligence. Whether you are scaling a global contact center, implementing AI voice for customer service or managing mission-critical enterprise communications, AVOXI turns the complexity of global connectivity into a clear, centralized operation. Go global and reach customers locally with the platform built for how international voice should be. Learn more at www.avoxi.com.

Average Rating: 4.4/5.0

Total Reviews: 30

How Do G2 Users Rate AVOXI?

  • Has the product been a good partner in doing business?: 8.6/10 (Category avg: 8.9/10)
  • Concurrent Calling: 8.9/10 (Category avg: 8.8/10)
  • Session Summary Notes: 8.1/10 (Category avg: 8.5/10)
  • Administrator Access: 7.6/10 (Category avg: 8.9/10)

Who Is the Company Behind AVOXI?

  • Seller: AVOXI
  • Year Founded: 2001
  • HQ Location: Atlanta, GA
  • LinkedIn® Page: www.linkedin.com
    171 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Hospital & Health Care
  • Company Size: 53% Small, 40% Medium

What Do G2 Reviewers Say About AVOXI?

AI-generated summary from verified user reviews

Pros
  • Users value the helpful customer support of AVOXI, always ready to assist with setup and inquiries.
  • Users love the easy setup provided by AVOXI, thanks to the dedicated support team that assists throughout the process.
Cons
  • Users express concern over poor customer service, citing discrepancies in quoted fees and unresolved support tickets.
  • Users find AVOXI expensive with misleading quotes and poor customer service, leading to frustration and dissatisfaction.
  • Users express frustration over the inadequate reporting of pricing, leading to distrust and dissatisfaction with AVOXI.
  • Users express frustration over the lack of clarity in AVOXI's pricing, feeling misled by quotations versus actual fees.
  • Users desire a broader range of features for better control over call routing and carrier selection.

What Are Recent G2 Reviews of AVOXI?

What Are G2 Users Discussing About AVOXI?

Voxbay X

Voxbay empowers businesses with AI-powered business intelligence platform that transform customer engagement. Our all-in-one platform integrates Cloud Telephony, AI Voice Agents, Cloud Contact Center, WhatsApp Business API, Lead & Ticket management and omnichannel communication solutions that enable you to enhance customer experience and drive growth for your business.

Average Rating: 4.9/5.0

Total Reviews: 17

How Do G2 Users Rate Voxbay X?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 8.9/10)
  • Concurrent Calling: 10.0/10 (Category avg: 8.8/10)
  • Session Summary Notes: 10.0/10 (Category avg: 8.5/10)
  • Administrator Access: 8.9/10 (Category avg: 8.9/10)

Who Is the Company Behind Voxbay X?

  • Seller: Voxbay
  • Year Founded: 2014
  • HQ Location: Cochin, IN
  • LinkedIn® Page: www.linkedin.com
    56 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 39% Medium, 39% Small

What Are Recent G2 Reviews of Voxbay X?

Yeastar P-Series PBX System

Yeastar P-Series PBX System is the easy-first unified communications solution designed for every business size and industry. It reinvents how business connects by converging voice, video, chat, apps, and more in one solution, empowering modern businesses to engage teams, work anywhere, and delight customers easily. Easy to adopt, use, manage, and grow. With Yeastar P-Series PBX System, boundless communication will be within your easy reach. • Business phone system (Web, mobile & desktop) • Team chat & omnichannel messaging • Call center • Simplified system administration • Robust app ecosystem • Ready-made integrations & open API • Flexible deployment options: fully-hosted, self-managed, and hardware appliance • And more...

Average Rating: 4.8/5.0

Total Reviews: 79

How Do G2 Users Rate Yeastar P-Series PBX System?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 8.9/10)
  • Concurrent Calling: 9.1/10 (Category avg: 8.8/10)
  • Session Summary Notes: 7.8/10 (Category avg: 8.5/10)
  • Administrator Access: 9.3/10 (Category avg: 8.9/10)

Who Is the Company Behind Yeastar P-Series PBX System?

Who Uses This Product?

  • Top Industries: Telecommunications, Information Technology and Services
  • Company Size: 75% Small, 21% Medium

What Do G2 Reviewers Say About Yeastar P-Series PBX System?

AI-generated summary from verified user reviews

Pros
  • Users highly value the ease of use of Yeastar P-Series PBX, facilitating a seamless work-from-home experience.
  • Users appreciate the easy management and comprehensive feature set of Yeastar P-Series, enhancing daily operations and support.
  • Users value the seamless integrations with CRM and Azure AD, enhancing usability and efficiency in daily operations.
  • Users highlight the excellent customer support provided by Yeastar P-Series, ensuring help is always available when needed.
  • Users value the easy setup of the Yeastar P-Series PBX System, making it accessible for non-IT individuals.
Cons
  • Users find the missing functionality in Yeastar P-Series PBX, especially lacking in management and conferencing features.
  • Users find the missing features of Yeastar P-Series PBX System limit its effectiveness and flexibility for various needs.
  • Users find the costly annual subscriptions to be a disadvantage, especially for limited extension use.
  • Users find the limited features of Yeastar P-Series PBX System insufficient for their large-scale needs.
  • Users find the high cost of Yeastar P-Series PBX System to be a significant disadvantage, especially for limited use.

What Are Recent G2 Reviews of Yeastar P-Series PBX System?

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Ozonetel

Ozonetel is an industry-leading provider of a unified customer experience intelligence (oneCXi) platform that empowers businesses of all sizes to engage, convert, and retain customers at scale. The all-in-one cloud-native platform brings together inbound and outbound contact center operations, AI-driven engagement, and workforce optimization, combining scalability, security, and intelligence to power exceptional customer experiences. It enables teams to deliver faster, smarter, and more personalized interactions across every touchpoint. With a proven record of: • Accelerating sales by 50%, • Increasing customer lifetime value by 280% • Reducing operational costs by up to 50% • Improving retention by 60% Ozonetel provides businesses end-to-end visibility, advanced call management, and complete control over the customer journey. Ozonetel powers over 3,500 businesses globally, including top brands such as HDFC Bank, HDB Financial Services, Angel One, TVS Motor, Nykaa, Lenskart, JD Power, Tata 1mg, Niva Bupa, and Fitness First (Landmark Group) helping them deliver exceptional experiences. The platform handles more than 7 billion customer interactions annually, enabling 300,000+ daily agent logins across 150 countries.

Average Rating: 4.6/5.0

Total Reviews: 624

How Do G2 Users Rate Ozonetel?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 8.9/10)
  • Concurrent Calling: 9.1/10 (Category avg: 8.8/10)
  • Session Summary Notes: 8.8/10 (Category avg: 8.5/10)
  • Administrator Access: 9.1/10 (Category avg: 8.9/10)

Who Is the Company Behind Ozonetel?

  • Seller: Ozonetel
  • Company Website:
  • Year Founded: 2007
  • HQ Location: San Jose, California
  • LinkedIn® Page: www.linkedin.com
    378 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Associate, Assistant Manager
  • Top Industries: Financial Services, Hospital & Health Care
  • Company Size: 62% Medium, 28% Small

What Do G2 Reviewers Say About Ozonetel?

AI-generated summary from verified user reviews

Pros
  • Users find Ozonetel's interface highly intuitive, emphasizing its ease of use for managing calls effectively.
  • Users value Ozonetel's dual calling capabilities, enjoying seamless management of inbound and outbound customer interactions.
  • Users find Ozonetel's call management capabilities convenient, efficiently handling both outbound and inbound customer interactions.
  • Users appreciate the smooth call quality of Ozonetel, enhancing their overall communication and efficiency.
  • Users appreciate the excellent customer support provided by Ozonetel, enhancing their overall experience and satisfaction.
Cons
  • Users find call issues frustrating due to delays and drops, negatively affecting their experience with Ozonetel.
  • Users often experience connection issues such as network problems, call drops, and delays affecting their overall experience.
  • Users experience occasional call connectivity issues, including voice problems and delays affecting their overall experience.
  • Users face connectivity issues with Ozonetel, experiencing delays and SIP disconnections that hinder smooth communication.
  • Users often experience technical issues like call drops and delays, affecting the overall customer experience.

What Are Recent G2 Reviews of Ozonetel?

What Are G2 Users Discussing About Ozonetel?

Zoom Contact Center

Zoom Contact Center is a complete Contact Center as a Service (CCaaS) offering built directly on Zoom’s powerful unified communications platform to help businesses of all sizes better support and connect with their customers. Zoom’s CX platform features intelligent multi-channel routing, an AI-powered virtual agent, no-code IVR and bot flows, workforce engagement management, powerful analytics, pre-built integrations, and much more - all designed into our familiar, easy-to-use Zoom app. With Zoom, businesses deliver fast, efficient, and highly personalized customer experiences, improved agent productivity, and better business results.

Average Rating: 4.4/5.0

Total Reviews: 82

How Do G2 Users Rate Zoom Contact Center?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 8.9/10)
  • Concurrent Calling: 8.9/10 (Category avg: 8.8/10)
  • Session Summary Notes: 7.9/10 (Category avg: 8.5/10)
  • Administrator Access: 9.0/10 (Category avg: 8.9/10)

Who Is the Company Behind Zoom Contact Center?

  • Seller: Zoom
  • Company Website:
  • Year Founded: 2011
  • HQ Location: San Jose, CA
  • LinkedIn® Page: www.linkedin.com
    14,013 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Farming, Information Technology and Services
  • Company Size: 46% Medium, 42% Small

What Do G2 Reviewers Say About Zoom Contact Center?

AI-generated summary from verified user reviews

Pros
  • Users find the ease of use in Zoom Contact Center incredibly helpful for managing client interactions efficiently.
  • Users love the user-friendly interface of Zoom Contact Center, seamlessly managing calls and customer interactions efficiently.
  • Users value the efficiency of call routing in Zoom Contact Center, enhancing overall operational flow and client experiences.
  • Users appreciate the easy setup of Zoom Contact Center, facilitated by excellent support and a user-friendly interface.
  • Users value the seamless CRM integration of Zoom Contact Center, enhancing efficiency and improving client experiences significantly.
Cons
  • Users report experiencing call issues due to system lag and ineffective integration with traditional Zoom Phone.
  • Users report a lack of clarity in Zoom Contact Center, finding functionality and features overly complex and underwhelming.
  • Users express frustration with missing features in Zoom Contact Center, complicating call tracking and efficient management.
  • Users experience chat functionality issues with ZCC, leading to frustration and inefficiency during client interactions.
  • Users find the training resources inadequate, which leads to confusion around login issues and system availability.

What Are Recent G2 Reviews of Zoom Contact Center?

Crexendo

Crexendo®, Inc. (NASDAQ:CXDO) is an award-winning premier provider of Unified Communications as a Service (UCaaS), Call Center as a Service (CCaaS), communication platform software solutions, and collaboration services designed to provide enterprise-class cloud communication solutions to any size business through our business partners, agents, and direct channels. Crexendo® solutions currently support over three million end users globally, and our platform was recently recognized as the fastest-growing UCaaS platform in the United States. The Crexendo® VIP™ platform delivers Voice, Interactions, and Phone capabilities backed by our industry-leading 100% Uptime Guarantee, allowing workers to connect from anywhere, on any device.

Average Rating: 4.9/5.0

Total Reviews: 357

How Do G2 Users Rate Crexendo?

  • Has the product been a good partner in doing business?: 9.8/10 (Category avg: 8.9/10)
  • Concurrent Calling: 10.0/10 (Category avg: 8.8/10)
  • Session Summary Notes: 10.0/10 (Category avg: 8.5/10)
  • Administrator Access: 10.0/10 (Category avg: 8.9/10)

Who Is the Company Behind Crexendo?

Who Uses This Product?

  • Who Uses This: Owner, Office Manager
  • Top Industries: Non-Profit Organization Management, Construction
  • Company Size: 78% Small, 20% Medium

What Do G2 Reviewers Say About Crexendo?

AI-generated summary from verified user reviews

Pros
  • Users commend Crexendo for its exceptional customer support, highlighting the prompt assistance from representatives like Kiloh.
  • Users find Crexendo to have exceptionally helpful customer service, making setup and adjustments simple and efficient.
  • Users praise Crexendo's excellent customer service, highlighting helpful support and a hassle-free setup experience.
  • Users value the ease of use of Crexendo, enjoying a smooth transition and intuitive navigation experience.
  • Users highlight the easy setup of Crexendo, making transitions and adjustments seamless with excellent customer support.
Cons
  • Users express frustration with frequent call issues including spam calls, caller ID problems, and connectivity outages.
  • Users find the complex processes of Crexendo challenging, often requiring external help for setup and configuration.
  • Users note that customer service is not great, often lacking understanding of systems and organizational environments for effective support.
  • Users find the difficult navigation of Crexendo frustrating, impacting their efficiency and ease of use.
  • Users find the manual provisioning of new numbers cumbersome, wishing for a more streamlined process.

What Are Recent G2 Reviews of Crexendo?

What Are G2 Users Discussing About Crexendo?

Content Guru storm

Content Guru delivers the AI behind critical moments. As Europe's largest Cloud CX provider and the only European vendor on the Gartner CCaaS Magic Quadrant, Content Guru delivers mission-critical, AI-powered customer experience solutions for large enterprises and governments. The world's leading enterprises and public sector organizations rely on Content Guru’s technology which delivers unmatched 99.999% reliability, and industry-leading security credentials. Its AI orchestration capabilities provide leading automation and human-assist capabilities, as well as autonomous and semi-autonomous agentic AI assistants.

Average Rating: 4.8/5.0

Total Reviews: 114

How Do G2 Users Rate Content Guru storm?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 8.9/10)
  • Concurrent Calling: 9.5/10 (Category avg: 8.8/10)
  • Session Summary Notes: 9.4/10 (Category avg: 8.5/10)
  • Administrator Access: 9.3/10 (Category avg: 8.9/10)

Who Is the Company Behind Content Guru storm?

Who Uses This Product?

  • Top Industries: Financial Services, Government Administration
  • Company Size: 48% Medium, 41% Large

What Do G2 Reviewers Say About Content Guru storm?

AI-generated summary from verified user reviews

Pros
  • Users praise the user-friendly interface of Content Guru Storm, streamlining processes and facilitating easy data access.
  • Users appreciate the ease of use and support of Content Guru Storm, enhancing their communication experience significantly.
  • Users commend the exceptional customer support from Content Guru, enhancing their experience with the Storm platform.
  • Users appreciate the reliable and scalable cloud-based solution of Content Guru Storm, offering customizable and efficient features.
  • Users highlight the efficiency of Content Guru Storm, significantly reducing time spent on call management and reporting.
Cons
  • Users find the licensing issues complex and cumbersome, often needing support for management and understanding.
  • Users find the steep learning curve of Content Guru Storm challenging, especially without prior training or experience.
  • Users face a lack of clarity with Storm VIEW's complex features, making navigation and reporting challenging.
  • Users find the complex reporting system challenging, with difficult access to basic analytics and metrics.
  • Users experience significant email issues, including stuck emails, limited search, and cumbersome management processes that hinder efficiency.

What Are Recent G2 Reviews of Content Guru storm?

What Are G2 Users Discussing About Content Guru storm?

DialedIn

DialedIn is a powerful and easy-to-use contact center software designed to give you the flexibility to run smarter, more effective campaigns. Rated #1 for Quality of Support, Ease of Admin, Performance Evaluation, Call Monitoring and Whisper Coaching. With multiple dialing modes, you can optimize each campaign for speed, regulatory alignment, or agent experience. DialedIn makes it easy to shift strategies across teams and adjust in real time - without changing systems. That level of flexibility keeps your contact center agile and your campaigns performing at their peak. ✔️ Eliminate SCAM/SPAM Likely tags with our patented CleanCallerID™ technology ✔️ Seamless integration with thousands of third-party tools ✔️ Exceptional US-based customer and technical support ✔️Intelligent Call Routing: Efficiently directs calls to the most suitable agent, maximizing customer satisfaction and optimizing agent workload. ✔️Customizable Tools: Adapts to your specific operational needs, ensuring that the technology works for you, not the other way around. ✔️Automated Processes: DialedIn simplifies workflow through automation, reducing manual tasks and allowing teams to focus on high-value activities. ✔️Scalability: Whether for small businesses or large enterprises, DialedIn's flexible architecture allows for seamless scalability, accommodating growing business needs without compromise. ✔️Data Security: Adhering to the highest security standards, DialedIn ensures that customer and company data are protected at all times.

Average Rating: 4.7/5.0

Total Reviews: 287

How Do G2 Users Rate DialedIn?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 8.9/10)
  • Concurrent Calling: 9.2/10 (Category avg: 8.8/10)
  • Session Summary Notes: 9.4/10 (Category avg: 8.5/10)
  • Administrator Access: 9.4/10 (Category avg: 8.9/10)

Who Is the Company Behind DialedIn?

  • Seller: ChaseData
  • Company Website:
  • Year Founded: 1996
  • HQ Location: Plantation, Florida
  • LinkedIn® Page: www.linkedin.com
    40 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Sales, Insurance Agent
  • Top Industries: Insurance, Telecommunications
  • Company Size: 48% Small, 40% Medium

What Do G2 Reviewers Say About DialedIn?

AI-generated summary from verified user reviews

Pros
  • Users love the ease of use of DialedIn, simplifying tasks and enhancing productivity with its user-friendly design.
  • Users value the efficiency of DialedIn, as it delivers immediate access to customer data, streamlining their tasks.
  • Users highly value the increased motivation DialedIn brings to teams, enhancing engagement and productivity during outbound calls.
  • Users love the auto-dialing and quick connect features of DialedIn, significantly boosting their call efficiency.
  • Users appreciate the time-saving capabilities of DialedIn, enhancing efficiency and reducing manual entry errors significantly.
Cons
  • Users experience call issues such as delays, dropped calls, and difficulties locating voicemails, impacting their communication flow.
  • Users face dialer issues like call delays and drop-offs that hinder the overall experience despite efficiency improvements.
  • Users report slow performance with DialedIn, causing frustrating delays and disrupting workflow during busy periods.
  • Users express frustration with the missing features of DialedIn, impacting flexibility and efficiency in their workflows.
  • Users often experience slow loading times in DialedIn, which disrupts workflow and causes delays during busy periods.

What Are Recent G2 Reviews of DialedIn?

What Are G2 Users Discussing About DialedIn?

Call Center Studio

Call Center Studio is an AI-powered, cloud-native contact center software (CCaaS) built entirely on Google Cloud. It helps enterprises, BPOs, and growing customer service teams run inbound, outbound, and omnichannel customer operations from a single platform, with agents able to work from anywhere. The company has offices in the United States, the United Kingdom, and Turkey, and its platform is used by leading global brands including eBay, FedEx, Nestlé, and Volvo, as well as major business process outsourcing providers such as Teleperformance and Concentrix. Call Center Studio unifies every customer channel, including voice, WhatsApp, Instagram, Messenger, Telegram, Google Business Messenger, live chat, SMS, email, and video, through a single set of microservices with no per-channel add-on fees. Core contact center capabilities include skill-based routing, interactive voice response (IVR), automatic call distribution (ACD), auto and predictive dialers, call recording, and number masking. Native VoIP via SIP and PSTN provides local DID numbers in more than 65 countries, giving global teams local presence wherever they operate. The platform includes a full suite of AI tools powered by Dialogflow, Vertex AI, and OpenAI GPT-4. CX Insights delivers AI-driven transcript and sentiment analysis, while AI Avatar, chatbots, accent neutralization, and self-service automation handle routine interactions and escalate to human agents only when needed. Reporting data streams directly into Google BigQuery for real-time, unified analytics without complex data reconstruction, and an open API plus CRM integrations such as Salesforce let teams connect their existing systems. Built-in quality management and agent coaching tools help supervisors monitor performance and improve service quality. Running on 49 Google Cloud services, Call Center Studio is designed to replace complex, server-dependent legacy systems with a scalable, cost-efficient alternative. Teams can deploy quickly and train agents in minutes, while selective use of AI keeps interactions fast and accurate without unnecessary cost. Serving industries from healthcare and e-commerce to financial services and logistics, the platform maintains over 99% customer retention and is backed by a 24/7 support team, helping organizations improve customer experience while reducing operational overhead.

Average Rating: 4.8/5.0

Total Reviews: 96

How Do G2 Users Rate Call Center Studio?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 8.9/10)
  • Concurrent Calling: 9.4/10 (Category avg: 8.8/10)
  • Session Summary Notes: 8.9/10 (Category avg: 8.5/10)
  • Administrator Access: 9.4/10 (Category avg: 8.9/10)

Who Is the Company Behind Call Center Studio?

  • Seller: Call Center Studio
  • Company Website:
  • Year Founded: 2018
  • HQ Location: Chicago, Illinois
  • LinkedIn® Page: www.linkedin.com
    1,816 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Customer Support Executive, Consultant
  • Top Industries: Telecommunications, Consumer Services
  • Company Size: 61% Medium, 25% Small

What Do G2 Reviewers Say About Call Center Studio?

AI-generated summary from verified user reviews

Pros
  • Users value the easy-to-use interface of Call Center Studio, enhancing their overall management and support experience.
  • Users admire the efficiency of Call Center Studio, benefiting from streamlined call routing and integrated communication channels.
  • Users value the easy setup of Call Center Studio, facilitating quick onboarding and efficient operations management.
  • Users appreciate the cloud-based flexibility and powerful features of Call Center Studio, enhancing efficiency and performance.
  • Users value the seamless integrations of Call Center Studio, enhancing efficiency across multiple communication channels.
Cons
  • Users find the reporting features complex and desire more flexibility and detail in the dashboard.
  • Users feel the dashboard issues hinder functionality, lacking necessary flexibility and detailed reporting features.
  • Users find the inadequate search functionality limits tracking options, making data retrieval cumbersome and inefficient.
  • Users struggle with integration issues when connecting their in-house CRM to Call Center Studio, leading to inconsistent behavior.
  • Users find the lack of clarity in reporting features limits effective tracking and analysis of data.

What Are Recent G2 Reviews of Call Center Studio?

What Are G2 Users Discussing About Call Center Studio?

GoTo Connect

GoTo Connect is the ultimate business communications solution for small, midsize, and multi-location organizations, delivering powerful cloud-based voice, video, and messaging—plus advanced features—all in one seamless platform. Our award-winning, all-in-one system is simple to deploy, manage, and scale, empowering teams to connect right away. With AI-driven tools like AI Receptionist, robust cloud infrastructure, and deep integrations, GoTo Connect streamlines communication, boosts productivity, and drives seamless collaboration. Connect anywhere, any way: Join meetings, calls, and chats from any device with GoTo Connect’s unified platform, keeping your teams and customers connected—wherever work happens. Easy to use and manage: Our fully hosted system ensures fast setup, effortless scaling, and straightforward management—no IT required. Unmatched reliability: Ensure 99.999% uptime, crystal-clear voice, and top-rated support so your business never misses a beat. Modern automation & AI: GoTo Connect’s built-in AI Receptionist welcomes callers, routes conversations, and automates routine tasks—no third-party apps needed. Built for growth: Enhance your telecommunications with contact center and customer engagement tools that scale as you do. With award-winning support, industry-leading uptime, and top customer satisfaction scores, GoTo Connect isn’t just a phone system—it’s the backbone of meaningful and reliable business communication. Whether you’re streamlining internal calls, running virtual meetings, or enhancing customer engagement, GoTo Connect ensures every interaction is effortless, effective, and ready to help your business succeed.

Average Rating: 4.4/5.0

Total Reviews: 1,408

How Do G2 Users Rate GoTo Connect?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 8.9/10)
  • Concurrent Calling: 8.0/10 (Category avg: 8.8/10)
  • Session Summary Notes: 6.7/10 (Category avg: 8.5/10)
  • Administrator Access: 8.4/10 (Category avg: 8.9/10)

Who Is the Company Behind GoTo Connect?

  • Seller: GoTo
  • Company Website:
  • Year Founded: 2003
  • HQ Location: Boston, MA
  • LinkedIn® Page: www.linkedin.com
    980 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, President
  • Top Industries: Information Technology and Services, Hospital & Health Care
  • Company Size: 69% Small, 25% Medium

What Do G2 Reviewers Say About GoTo Connect?

AI-generated summary from verified user reviews

Pros
  • Users praise the ease of use of GoTo Connect, enjoying seamless access and management of communications from anywhere.
  • Users highly value the helpful customer support of GoTo Connect, facilitating smooth implementation and ongoing management.
  • Users value the reliability of GoTo Connect, significantly improving communication and workflow efficiency for their organizations.
  • Users value the easy setup of GoTo Connect, simplifying integration and enhancing communication efficiency in their workflow.
  • Users appreciate the ease of management and comprehensive communication features of GoTo Connect for their large teams.
Cons
  • Users experience call issues with voice lag and delays in text delivery, complicating their communication efforts.
  • Users notice administration challenges due to split portals and difficulties with transferring phone numbers and adding devices.
  • Users find the limited features of GoTo Connect restrict workflow efficiency and create confusion during setup.
  • Users experience inconsistent customer service and face difficulties with onboarding and resolving issues effectively.
  • Users experience poor customer support with inconsistent assistance and difficulties in resolving issues during onboarding.

What Are Recent G2 Reviews of GoTo Connect?

What Are G2 Users Discussing About GoTo Connect?

Webex Contact Center

Webex Contact Center is a cloud-based contact center platform that enables businesses to connect customer experiences across all of the ways customers want to engage - proactive messaging, self-service, and human-assisted engagement. With broad channel support, Webex Contact Center allows customers to communicate in their individual channel of choice - whether that is voice, text, email, social messaging, or more, and ensures that agents have context and intelligence across the entire customer journey.

Average Rating: 4.4/5.0

Total Reviews: 160

How Do G2 Users Rate Webex Contact Center?

  • Has the product been a good partner in doing business?: 8.7/10 (Category avg: 8.9/10)
  • Concurrent Calling: 9.1/10 (Category avg: 8.8/10)
  • Session Summary Notes: 8.9/10 (Category avg: 8.5/10)
  • Administrator Access: 9.1/10 (Category avg: 8.9/10)

Who Is the Company Behind Webex Contact Center?

  • Seller: Cisco
  • Company Website:
  • Year Founded: 1984
  • HQ Location: San Jose, CA
  • LinkedIn® Page: www.linkedin.com
    95,294 employees on LinkedIn®
  • Ownership: NASDAQ:CSCO

Who Uses This Product?

  • Top Industries: Information Technology and Services, Consumer Services
  • Company Size: 44% Medium, 35% Large

What Do G2 Reviewers Say About Webex Contact Center?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the intuitive interface and excellent call quality of Webex Contact Center for seamless communication.
  • Users value the intuitive interface of Webex Contact Center, making navigation and daily tasks effortless for all.
  • Users appreciate the excellent call quality and seamless integration of various communication channels in Webex Contact Center.
  • Users value the efficient integration of multiple communication channels in Webex Contact Center, enhancing customer support experience.
  • Users value the seamless integration of multiple communication channels, enhancing support and efficiency within Webex Contact Center.
Cons
  • Users experience integration issues with Webex Contact Center, impacting efficiency and limiting customization options compared to competitors.
  • Users express frustration with the limited customization options which hinder adaptability and efficiency in reporting and dashboards.
  • Users report poor customer support that affects timely issue resolution and overall satisfaction with Webex Contact Center.
  • Users experience slow loading issues in Webex Contact Center, affecting call management and workflow efficiency.
  • Users find the complex features of Webex Contact Center challenging, hindering usability and efficiency during onboarding.

What Are Recent G2 Reviews of Webex Contact Center?

What Are G2 Users Discussing About Webex Contact Center?

MightyCall

MightyCall combines professional call center software with user-friendly features designed for small and medium-sized businesses. Our cloud-based system requires no hardware, providing powerful functionality with simplicity. With the best UI in the industry, MightyCall enables SMBs to manage their setup easily without losing the quality and range of enterprise-level features. Set up - Enjoy the simple setup process with our intuitive flowchart. Communicate - Manage the flow of both incoming and
outbound calls and increase your team’s
productivity. Collaborate - Track performance and route calls to your team members based on their roles and knowledge. Reach out - Reach more targeted contacts with the auto dialer and improve engagement rates. Supervise - Train and supervise agents in real-time
and obtain precise performance data. Experience our top-rated customer support and free live onboarding sessions designed to maximize your system's potential in the shortest amount of time.

Average Rating: 4.4/5.0

Total Reviews: 348

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How Do G2 Users Rate MightyCall?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 8.9/10)
  • Concurrent Calling: 8.1/10 (Category avg: 8.8/10)
  • Session Summary Notes: 8.0/10 (Category avg: 8.5/10)
  • Administrator Access: 9.1/10 (Category avg: 8.9/10)

Who Is the Company Behind MightyCall?

  • Seller: MightyCall
  • Year Founded: 2013
  • HQ Location: San Francisco Bay Area, CA
  • LinkedIn® Page: www.linkedin.com
    50 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, CEO
  • Top Industries: Marketing and Advertising, Real Estate
  • Company Size: 90% Small, 7% Medium

What Do G2 Reviewers Say About MightyCall?

AI-generated summary from verified user reviews

Pros
  • Users find the ease of use of MightyCall makes managing calls seamless across devices, enhancing their experience.
  • Users appreciate the robust customer support of MightyCall, enhancing their overall experience and satisfaction.
  • Users appreciate the robust customer support of MightyCall, enhancing their overall experience and satisfaction.
  • Users highlight the outstanding customer service from MightyCall, consistently providing support and assistance when needed.
  • Users find MightyCall's reliability exceptional, enjoying consistent availability and uninterrupted communication with clients around the clock.
Cons
  • Users face call issues with MightyCall, experiencing dropped calls and inconsistent notifications that hinder timely responses.
  • Users struggle with number issues such as IP lockouts and limited international number availability, affecting reliability.
  • Users find the complexity of MightyCall's app and payment options frustrating, indicating a need for significant improvements.
  • Users experience frequent connection issues with MightyCall, leading to dropped calls and unreliability.
  • Users highlight the missing features in MightyCall, feeling the app lacks essential tools and functionality for effective communication.

What Are Recent G2 Reviews of MightyCall?

What Are G2 Users Discussing About MightyCall?

8x8 Contact Center

8x8 Contact Center is a software designed to unify and streamline customer support across voice, chat, email, video, SMS, RCS, messaging apps, and social media channels. The software provides omnichannel customer engagement capabilities by leveraging cloud-based, AI-powered technology. It automates cross-channel support workflows and reduces fragmentation across communication touchpoints. 8x8 Contact Center addresses the complexity of managing multiple customer communication channels by consolidating them into a single platform. The software supports contact center operations across a wide range of digital and voice channels for businesses of varying sizes.

Average Rating: 4.1/5.0

Total Reviews: 250

How Do G2 Users Rate 8x8 Contact Center?

  • Has the product been a good partner in doing business?: 8.5/10 (Category avg: 8.9/10)
  • Concurrent Calling: 8.5/10 (Category avg: 8.8/10)
  • Session Summary Notes: 8.0/10 (Category avg: 8.5/10)
  • Administrator Access: 8.8/10 (Category avg: 8.9/10)

Who Is the Company Behind 8x8 Contact Center?

  • Seller: 8x8
  • Company Website:
  • Year Founded: 1987
  • HQ Location: San Jose, CA
  • LinkedIn® Page: www.linkedin.com
    2,846 employees on LinkedIn®
  • Ownership: NYSE:EGHT

Who Uses This Product?

  • Who Uses This: Operations Manager
  • Top Industries: Financial Services, Information Technology and Services
  • Company Size: 53% Medium, 38% Small

What Do G2 Reviewers Say About 8x8 Contact Center?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of 8x8 Contact Center, enjoying smooth integration and intuitive features.
  • Users appreciate the kind and knowledgeable representatives of 8x8 Contact Center, enhancing their overall experience.
  • Users appreciate the kind and knowledgeable customer support of 8x8 Contact Center, enhancing their overall experience.
  • Users appreciate the user-friendly interface and intuitive analytics of 8x8 Contact Center, enhancing efficiency and productivity.
  • Users praise the efficiency of 8x8 Contact Center, highlighting its intuitive design and smooth deployment process.
Cons
  • Users express frustration over missing features in 8x8 Contact Center, including limited reporting and cumbersome user onboarding.
  • Users experience poor customer support with slow resolutions and frustrating authentication issues affecting their overall satisfaction.
  • Users dislike the inability to warm transfer calls within the company, complicating agent communication and efficiency.
  • Users struggle with the complexity of configuration and interface, making it challenging to use 8x8 Contact Center effectively.
  • Users experience integration issues with 8x8 Contact Center, complicating usability and data management across platforms.

What Are Recent G2 Reviews of 8x8 Contact Center?

What Are G2 Users Discussing About 8x8 Contact Center?

uContact

uContact is net2phone's cloud & omnichannel contact center solution that enables its users to manage all their voice and text interactions in the same place. This way, it makes agents' work simpler, more organized, and -why not- more enjoyable too; and helps increase your productivity levels by 300%. Thanks to uContact's market-leader dialers, bots, WhatsApp and social media integrations, IVR, real-time dashboards, and many other features, our clients can provide a better Customer Experience to their own customers in every interaction, through every channel. And the best thing is, with its Drag-and-Drop development tools, uContact is made to adapt to each clients' needs. Jump to uContact and reinvent yourself.

Average Rating: 4.6/5.0

Total Reviews: 27

How Do G2 Users Rate uContact?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 8.9/10)
  • Concurrent Calling: 8.1/10 (Category avg: 8.8/10)
  • Session Summary Notes: 9.2/10 (Category avg: 8.5/10)
  • Administrator Access: 9.3/10 (Category avg: 8.9/10)

Who Is the Company Behind uContact?

Who Uses This Product?

  • Top Industries: Telecommunications, Financial Services
  • Company Size: 67% Medium, 26% Small

What Do G2 Reviewers Say About uContact?

AI-generated summary from verified user reviews

Pros
  • Users praise the excellent customer support of uContact, highlighting the team's responsiveness and helpfulness.
  • Users value the high customizability of uContact, appreciating the responsive support team that enhances their experience.
Cons
  • Users find the complexity in configuration options of uContact challenging to navigate and frustrating at times.

What Are Recent G2 Reviews of uContact?

What Are G2 Users Discussing About uContact?

Squaretalk

Squaretalk is a contact center solution platform designed to help users streamline communication with prospects and customers while enhancing sales opportunities and operational growth. This platform integrates various communication channels, including voice calls, WhatsApp Business messaging, and email, allowing teams to engage effectively with their audience. The solution is tailored for businesses of all sizes, offering features that simplify outreach and improve conversion rates without introducing unnecessary complexity or costs. Targeted at sales teams, customer support departments, and businesses looking to expand their communication capabilities, Squaretalk provides a comprehensive suite of tools that caters to diverse use cases. For instance, sales teams can utilize the platform's omnichannel capabilities to reach out to potential clients through their preferred communication methods, while customer support teams can manage inquiries efficiently across multiple channels. The flexibility of Squaretalk makes it an ideal choice for organizations aiming to enhance their customer engagement strategies and improve overall service delivery. Key features of Squaretalk include advanced call-handling capabilities, automated transcripts, and sentiment analysis, which collectively enhance the user experience. The platform's contact management system allows for organized tracking of interactions, ensuring that no lead is overlooked. Customizable workflows enable teams to tailor their processes according to specific business needs, while advanced reporting tools provide insights into performance metrics, helping organizations make data-driven decisions. The internal chat allows for quick sync, better mentoring, smoother escalations, and the unification of internal and external communication in one platform. Additionally, the platform prioritizes security with enterprise-grade measures, ensuring that sensitive customer information is protected. One of the standout aspects of Squaretalk is its ability to provide local numbers in over 150 destinations, which helps businesses establish a local presence and build trust with their customers. This feature is particularly beneficial for companies looking to expand their operations globally, as it allows them to connect with international clients in a familiar manner. By leveraging Squaretalk’s capabilities, businesses can not only shorten their sales cycles but also elevate their outreach efforts, ultimately leading to increased customer satisfaction and loyalty.

Average Rating: 4.8/5.0

Total Reviews: 156

How Do G2 Users Rate Squaretalk?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 8.9/10)
  • Concurrent Calling: 9.5/10 (Category avg: 8.8/10)
  • Session Summary Notes: 9.4/10 (Category avg: 8.5/10)
  • Administrator Access: 9.6/10 (Category avg: 8.9/10)

Who Is the Company Behind Squaretalk?

  • Seller: Squaretalk
  • Company Website:
  • Year Founded: 2010
  • HQ Location: Jerusalem
  • LinkedIn® Page: www.linkedin.com
    73 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Manager
  • Top Industries: Information Technology and Services, Marketing and Advertising
  • Company Size: 58% Medium, 47% Small

What Do G2 Reviewers Say About Squaretalk?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of Squaretalk, appreciating the quick deployment and customizable workflows for their needs.
  • Users value the reliability of Squaretalk, benefiting from seamless communication and adaptable workflows across remote operations.
  • Users highlight the efficiency of Squaretalk, benefiting from adaptable automations and remote communication capabilities.
  • Users appreciate the adaptable automation of Squaretalk, enhancing efficiency and enabling tailored workflows for their needs.
  • Users value the powerful reporting tools and AI analytics, enabling actionable insights and enhanced operational performance.
Cons
  • Users note the limited features of Squaretalk, wishing for more advanced options and flexibility in future updates.
  • Users find the difficult setup process for advanced workflows can be overwhelming and confusing at times.
  • Users find the missing advanced features in Squaretalk limit its overall functionality and integration capabilities.
  • Users find some of Squaretalk's advanced features complex, making it less intuitive for new users initially.
  • Users find that the complexity of settings and features in Squaretalk can overwhelm new users and affect usability.

What Are Recent G2 Reviews of Squaretalk?

What Are G2 Users Discussing About Squaretalk?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated March 3, 2025