I use Voxbay X for call management, and I like being able to audit calls, monitor my staff’s performance, and improve call quality. The live call auditing and call barging features let me listen to calls and brief my staff about specific concerns. I get new updates and features every quarter in my existing plan. I can also reach my key account managers when I have a concern, and they resolve issues quickly. Their team understands my business and acts like a consultant, helping me use the product’s potential across my business. They have solved around 90% of my concerns and pain points. Setup was very easy: I provided my details, and their team configured everything in one or two days. Review collected by and hosted on G2.com.

Voxbay X doesn’t have a full-fledged CRM. It integrates with other CRM companies, but it would be very helpful if it offered a CRM within its omnichannel platform. Review collected by and hosted on G2.com.